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Lowes Complaint

I was hired in after October 2011 as a sales specialist. By "profession" I am a kitchen & bath designer. I was offered an hourly pay with spiffs & commission. The hourly pay is "below" industry standards in my region. But with spiffs & commissions I determined it would all pan out. Now that they took spiffs & commissions I am below the industry standard in pay scale. Not to mention I was hired after 10/2011 so I do not get any additional pay on a weekly basis. You would have thought they would have given some compensation... I feel that they hired me under false pretense. Corporate knew they were going to roll out this compensation change before they ever approved my hire. I would like to investigate this further to see if a law suit is possible. Do you think that I am even going to schedule appointments, take my car to do an in-home measure, make 3 - 4 different renderings of possible layouts for a customer when I am not going to get even a standard wage. WOW I came to work at Lowes because I respected them. I was fooled. For all of you out there that are ASM's or under the opinion that sales specialists are not worth the extra pay - think again I worked for Lowes in the past in this same position & know for a fact that NONE of you can do my job. So get ready to learn the job because you will have to do it when me & my fellow designers all leave your precious company. It will be such a good feeling to get a good job & quit this one. I am so sad, angry, and most of all worried about meeting my monthly bills in the mean time. This is surely going to be the beginning of the end for Lowes.
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Wow what a brat. First of all you left out that Lowe's is paying you an allowance for taking away your spiffs.

That you get forever. So why don't you just quite and go some where else.

Oh wait who else is hiring cabinet designers with the housing market the way it is right now. So why don't you be grateful that you have a job instead of complaining that there treating you so bad.


You're an ***. Go back to the store and put some bone suckin' sauce on your store manager.


I started in spring of 2011 with inside Lawn and Garden. I had gotten use to spiffs and yes, I was mad when I lost them but I wasn't mad enough to go on an online web portal and whine about everything.

You all can sit here and *** and moan about everything you want. There are too many factors to blame Lowe's as a company. Every single store has their own management staff. All with their own beliefs on how to run a store. All of them are useful in their own styles.

Another thing is that cooperate doesn't know that some small store in BFE hired someone for specialist. Nor does store staff know 8 months in advance that spiffs will be taken away. So you can't blame anyone there. It was just the luck of the draw.

I do believe they need to incorporate spiffs back into the sales because yes, it is a driving force for sales people. Especially if you're not a specialist and don't have monthly goals.

All in all, losing spiffs isn't going to make or break you. If a cart pusher or a seasonal part-time hire can make it, a specialist surely can. Just because your eyes are bigger than your wallet, don't blame the company.


Lowes: Less Opportunity With Enhanced Sacrifices, i.e., Walmart with lumber.


Great point Boris. For more about Lowes "glass ceiling"


:eek :upset :sigh :cry :( :x


No more Lowes for me!!! I quit...

I am happy to be in the 30% of the people they wanted to see leave the mis-managed company.

I was asked by a Kitchen & Bath customer if I earned commission - I told him not any more they took it away from all employees. This was brought up by the customer to the Management Team - I was singled out by Management was ""YELLED" at & told that I could not tell customers about this change...Hmmm why not??? Isn't it the truth? What is there to hide - why lie to a customer?

Oh, that's right because they may find it offensive that a "SALES SPECIALIST" does not get COMMISSION & decide to purchase where employees are properly paid and given incentives! Way to go Lowes... you will be just a bunch of boarded up buildings with empty parking lots - you'll see! Do you think that a Male Store Manager should yell and imtimidate a female employee behind closed doors?

Is that grounds for a law suit? Well I am looking into it! For all you ASM's and Store Managers - try to get a real job in management...

be prepared though, if you do get one the company that hires you will soon figure out that you were never really trained to be a manager - you were just a little person in a *** red vest that cannot be washed, running around everyday reading off the daily sales numbers and the previous days sales totals - believe me there is more to management than reading a bunch of numbers! You overpaid fools.

@Kitchen & Bath Designer - NOT

your a retard if you really think that and thank god we do not have someone like you working for our company anymore


Do us a favor when you find a place that can offer us what lowes still offers please post it here! I want to get in line. This must include.

1. Health, Vision and dental insurance.

2. Stock options.

3. 401k

4. 3 paid weeks vacation

5. 4 paid floating holidays.

6. Flexible schedules.


8. Employee discounts.

9. Paid NKBA classes and cert.

I could go on all day. My brother drives a truck. He gets paid... End of story. Nothing else. Nephew works at mcdonalds Gets paid thats it. Another nephew works at a grocery store He gets paid they offer insurance but he has to pay all. I started off understanding why people are upset but I just dont get it. So in the words of someone else here the door is at the front dont let it hit you where the good lord split you. I for one am thankful for a good base pay and the 50% of what I didnt make this year. Good luck to you.

@20-20 fun

Rock on, 20-20 fun! Lol

@20-20 fun

1. Health, Vision and dental insurance. - Their coverage sucks and it is expensive. For retail, it OK.

2. Stock options.- You want to buy stock in a sinking ship?

3. 401k- It's just OK

4. 3 paid weeks vacation- Fairly decent

5. 4 paid floating holidays.- That's cause Lowe's is closed only 2 days out of the whole year. 6. Flexible schedules.-- Hahahahaha! Shut up and get back to work! 7. SSEI- The ever changing goal you will rarely meet. 8. Employee discounts.- What a joke. Someone off the street can do better. 9. Paid NKBA classes and cert.- Hahaha! You will never have time to take these. I've come to the opinion that many retail workers don't know what a good employer is.They are used to being treated like ***






:cry :( :x :sigh :upset :eek


This is the corporate version of converting from Capitalism to Socialism. This is what corporations are doing to survive this *** economy.

Come on....Did any of you folks not see this comming?!? Just look at how many store got closed. And remember the class-action suit against the Flutuating Work Week/Chinese Overtime issue? Speaking of China....How about the lawsuit over the drywall with toxic vapors?

All of this stuff adds up people? The next thing that will happen is the Share-holders will want to be bought out, and the Lowes will sell-out to a private investment firm.

Private Equity Groups are the "bottom-feeders" of the Corporate world that just "strip & flip" The same thing happened to the ServiceMaster Companys, and now their all in deep *** The "S.S. Lowes" is sinking....Man the lifeboats!!!!!

For more info go to WWW.GLASSDOOR.COM


Andrew Ferrell. This sounds like (A shrew Farewell)...hahaha

Well then, farewell shrew!!!


Lowe's has now lived by its name. It has gone low...


Ok Andrew, look at all the incentives lost over the years. The LCC scratchers, the department manager bonus, specialist bonus, the Thanksgiving check, 1 week less on employee 20% off, the loss of the coupon book to a single page of batteries, the set amount days without an accident bbq, the 10 years now 15 years for 4th week of vacation.

Next is your employee 10% card. Lowes is now looking to hire part timers so they dont have to cover the insurance cost. By by full timers, and why do the department managers have keys to the stores? Asms on the way out now.

I've seen my ASM's walking around in a dumbfounded look over the last three days.

It's not a 30% leaving, its a 30% termination. Watch who goes salary when the store managers come back from Vagas.

The other box

I agree that this move by Lowes will likely have a Circuit City type effect, Upper mgmt are protecting themselves, and since they make the decisions, it's an easy choice to screw the little guys instead of yourself.

At Home Depot, we have hammered hard the last couple of years on customer service, and it seems to have paid off. We've also made some painful cuts, including mgmt and home office "fat", just like Lowes, while trying to keep the "front line" strong.

Lowes seems to have the misguided idea that getting rid of higher paid, higher skilled people by attrition (as in taking away benefits hoping you'll quit) will result in profitability because cheap labor + technology = same sales for less overhead. I say this is wrong, and we are proving it at HD. Look at the stock prices. Think Lowes will take a jump by making that desperate last ditch "Circuit City " move? hmmmm

The most important thing for you Lowes specialists is to keep your cool. For one thing, if you get mad and quit, or get fired because you decided to give bad service or let the customers know how bad you just got screwed, Lowes wins, and you lose. If you are making $15 - 20 an hour right now (not counting spiffs/commissions), you are unlikely to find anything in that range in this economy.

At Home Depot our new hires, experienced or not, don't make what you do now, and there are lots of desperate people w/qualifications willing to work for $9-10 per hour. And don't believe you can hire in low and prove yourself to get a great raise. That NEVER happens anymore, at least not here, not now.

Best thing to do is keep on selling, lay low and live within your new means. While carefully looking for another job. It's an employer's market, so you have to protect yourself. And keep away from MY job ;)


To Just go home then:

Come on Cleatus it aint but a short walk.... Come on over you over paid worthless snake of an asm.

Your bonuses and job is next in line. Bring a monkey in to run 20-20 I couldnt agree more. The software is so easy a 5th grader can use it. Lets discuss the workings of a few things here shall we?

Warranty on a cabinet each vendor? How can you tell a veneer door from solid? How do you clean an acrylic counter to with a stain? What is the safe working temp of granite?

And why? What is the sealing put on sensa granite and how does it work? Will the stone breath? Will it build up radon gas?

What is the max length on a laminate counter top and why? How should you prepare a miter before installing it? How do you manually figure and sell a cabinet-counter top or install when the computers and 20-20 are down? What is a cabinet reveal?

Standard build up vs no build up? Lead times? not to mention the hundreds of cabinet options and features. Go on mr big bad asm tell me about it.

By the way not only am a 20 year vet of cabinet design I was in your shoes as an asm for 3 of my 12 years with lowes so I think I have the right to say step off. An ASM works very hard in your defense but you should know that us specialist have saved your bacon daily and most of us will see more issues in a day then you do in a week.

The door is at the front you got it. So you still wanna talk monkey?








I have worked at Lowes for about a year and can honestly say it's been the worst experience of my life.From the unprofessional management,politics,substandard pay,inferior products from China to the red monkey vest,what a nightmare!It amazes me how a company as big as this one is so screwed up,I predict 50 percent of the specialists will leave in 90 days or less.I was informed by a cashier that the incentives were gone and I received an email stating so,they really know how to deflate people.It's not hard to figure this out, remove achievers with higher incomes and replace with part time people with no benefits,todays version of the American Dream!


go get some carts


Watch out for that glass ceiling!!! Lowes just announced that sales commissions will no longer be paid.

They just lowered the glass ceiling to a new low.I was hired in September 2011 like some other posters, and I too got the shaft, because they did not prorate my weeks of service.They are CRAZY to think that I will call customers on my lunch break, go to a job site, and proactively follow up with customers, etc!!!!!

This new program will be about as successful as NEW COKE.

My sales philosophy now is " try aisle 16 lady".


The magic number we were given to "be happy"

DOES NOT include our epp spiffs from 2011

So if you were one that sold epps and relied on the $$ they were not figured into your $$ for this change


Yes, it is irrational to take away our incentive to sell. I just finished my PDP recently and was scored lower because it was based thru Dec 31 not the end of the fiscal year.

We weren't making budget at that time but did pull it off with a nice overage by the end of the fiscal year. Totally unfair!

As for commissions and spiffs, take away individual budgets if you want us to work as a team.

That is the reason they say they took them away so we would work as a team.

Last word SALES are going down!


I say Unionize Lowes. Go on strike.

they want to go the direction of change. well *** it make it our direction


Andrew, I was a store manager for seven years with lowes. The fact that you think anybody can design a kitchen proves you are out of your mind.

Running the program isn't hard but designing functional kitchens is. I left lowes recently because of all of these negative changes. I now run my own company and the first thing I did was raise commision rates. Hungry salesman are the driving force of every successful business.

These are people with families Andrew.

Grow up and learn how to be a leader. Your embarrassing!!


Listen here, "asm" ***. Sorry the rest of us don't like to bend over and assume the position like you do. And you were okay with them restructuring the zone managers too I suppose?? This is very common sense. NO ONE is going to want to sell anything. You will lose good, valuable people because of this. I'd rather get paid standing around talking to other associates and checking my facebook on my phone like they do at Home Depot anyway. Oh and another thing I'm not even going to try to sell that *** *** EPP rip off *** or get anyone to sign up for a MyLowes card. They just want to get your personal information anyway, like your phone number so they can solicitate via mail. I'm not ***.

Oh and watch out, after they get rid of specialists, they are working on restructuring the Dept. Managers.

But at least we have Iphones to go with our TEXT BASED COMPUTER SYSTEMS.


In my Lowe's, I will not be promoting Stainmaster carpet or pad, Pella windows or Doors, Samsung appliances or John Deere mowers. I earned the money they took from me!

Please feel free to add to the list. Get the word out to your fellow Specialist.


You guys are crying about this? Did you not see coming? Go talk to OPE guy and tell him how much you make last year.Out of all of you specialist they are the ones that work the hardest.I know cuz that is what I did until I moved over to appilances, where somedays I really did nothing but mess around and made more money than some ASMs.As far as 20/20 I will take some monkey off the street and teach it to them its not that hard.If you havent guessed I am a ASM and the door is at the front of the store just go home then!At least I can do your job as well as mine, and not cry about it.




The company is on a downward spiral. You will lose the customer service touch as they are going into their "wave of the future" the employees will be nothing more then glorified order pullers.

The spiff and commisions are only being taken from the associates and re-allocated by the company to pay for its "new technologies" to help drive their sales. Internet orders will increase and the need for someone to actually know product will diminish. It will no longer focus on a one on one badis it will revolve around someone who is supossed to point and click. This will work for at least two years and stocks will look good until people realize they get no help or answers in yhe store.

As far as our call center that will be a joke please call in and trouble shoot something you know nothing about with somone making ends meet by working two jobs and getting no sleep and tell me about that experience. This will mark the end if the company. It will follow circut city and all the others who have made their associates work hard to earn a lifestyle and then take away the incentive to continue to work. And circut even paid out almost ALL commisioned earnings.

Not ghalf.

So good luck with this *** atempt. My phone has the ringer turned on so I can pick up for other opportunities


I just learned of this news from a friend who still works within the company. After being employed by Lowes for 6 years I took another position in June 2011.

When I started with Lowes they were pitching to us that you could retire a millionaire... Once hired that campaign dissolved. Shortly after starting as a sales specialist the pay structure changed taking us from "chinese overtime" to hourly... we would get wrote up if we came within minutes over 40 hours...

payroll is the most controllable expense. I think to be more profitable and to keep customers shopping it starts with the employees. If they're taking the spiffs and incentives away they should invest more into the employee.

Happy employees = happy customers. I'm not surprised at all.


Good luck with your effort! We might stay to get the pay but goodluck with your sales coz we already stopped selling with bad customer exerience F*$%#@!

When Lowes go down, we will just find another job...DUMMY!!!


hey Upchuck think all employees should make $ 10 an hour, and do the lowes cheer? Spoken like a true globalist


Andrew you have no clue. All vendors pay spiff to Best Buy, Home Depot and Sears.

They all choose to keep the money as part of corperate greed.If that tatic work they will not keep the spiff and have better pricing than us.How many times do we have to match their lower price? No vendor will give additional price cut in lue of spiff. Stop lying to yourself. If lowes stop asking for spiff they will loose the 80-100 million they are now pocking from the sales people who drive the business.

All venors have also increased cost and past those increase operational cost to all retailers.

Lowe's tried to sugarcoat the truth. Coperate GREED.


quit complaining and consider yourself lucky you still have a job, if you don't like what Lowes is doing find a new place to work.


Andrew Ferrell has a clerk's mentality as do the people running Lowes.


Agreed, They just made a mess in their nest. To the consumers who may read this..

You will have some 10$ an hour lacky drawing your kitchen for you soon.

Take my extra money? My extra care for your customers may slip away....


Keep drinking the cool aid Andrew Ferrell. Your probably a ASM you *** clown


Andrew Ferrell is what Comrade Stalin would term as a " usefull ***". Andrew would be leading the charges to build the canal on the Volga, after The workers rations had been cut by 30%.

First of all the corporation will reserve the SPIFF money, they will not lower costs. But you go ahead, lead the Lowes cheer, get the comrades ready to did the canal for Comrade Niblock.


It's not a good thing for employees when the company does away with vendor spiffs and they need to adapt to a lifestyle change. At the same time I see the reasoning behind a company's decision to do this.

Lowes cannot have the vendors dictate what their sales people sell based on spiffs.

When the lower margin brands pay spiffs the sales people will push those products that may only have a 15% profit, while the brands that carry a 20%-25% margin and do not offer spiffs are not emphasized by the sales people costing the company huge profits lost. In the end its just the way the industry is, most companies caught on to this years ago which is why very few offer any type of vendor spiff programs.


Yea and good luck motivating people to upsell customer, especially in a field of kitchen design and appliances. Its simple, if you get no extra incentive, you do not care even if you get threaten with your job.

It's been proven over and over again. So good luck Lowes on creating a zombie salesperson force.


LEF (Lowe's Experience of the Future) stated that 30% of employees will not be able to or be willing to make change. With this change, more than 30% is now expected.

To those looking for new employment, good luck (I honestly mean that). Sears pays minimum wage + commission. If you don't sell much, you don't get paid much. Home Depot does not pay commission at all.

Do either of these offer employee discounts? With Lowe's decision to do away with spiffs, we can get lower prices from our suppliers 9since our suppliers were the ones paying the spiffs) & pass those savings on to our customers in order to stay competitive.

Once we have the lowest pricing & *** out the 30%, the customers will choose Lowe's for the best pricing & customer service (those of us sticking around will be greatful to have a job & will have pride in what we do). Again, good luck to the 30% on their career changes at Sears, Home Depot, etc.

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#295823 Review #295823 is a subjective opinion of poster.

Lowes employees losing their commissions

As of Saturday Lowes is taking all these hard working folks and telling them that as of Saturday, Feb.11, they will no longer receive any commissions on any sales!!! They dont make lots anyway. I have a job ordered at Lowes and went in and paid the dang thing off just so the person that helped me so much could get her due commission. I will never shop at Lowes again and hope that folks that are dealing with these cretons cease and desist from shopping at Lowes. Also these employees received three days notice on this- uncaring selfish -
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Is this a nation wide decision or only happening in Toledo?


I have been at Lowe's for quite a while, it USED to be a great company that cared for its employees. But I guess we all should have seen this coming, when a lot of the old time, big wheels are getting out.

As stock holders we should have a choice in the direction the company is going, but since we turned into a government contract retailer, we have gone down the tube. Not only does taking away our commissions, inventory bonuses, department/store sales bonuses, LEF, and our whole empowerment to satisfy, effect my commitment to Lowe's, they are going to keep taking away from the people that pay their salaries.

SSEI is almost unobtainable. We all need to stand together, perhaps at the next stockholder meeting, we can all protest our complaints, and they be heard, by the owners of the company, not just the big wigs.


If you feel and care so much for the employees, you would continue to shop there, regardless of their wages and compensation. You not shopping there at all does more damage than a reduced commission does. Think before you act...


CEO Robert Niblock made 12 million in 2010; his salary fell to 11.6 million in 2011. How will he and the other top executives manage?


I'm sure that executive bonuses will also be eliminated/reduced!

Yes, and there it goes again - a squadern of pigs flying...


sorry for the un edited post.... i guess what i was trying to say i do not feel lowes cares and a monkey could replace me....

after almost 9 years ive never had a raise that would even cover the cost of living changes each year... i guess that is said u r going backwards..... i just wish they would send in the replacements so we could start to train them... im sure i could give them all my knowledge of 20 plus years over the weekend...

i always said rather than hire children who roam around the store looking for or not looking for work to groups of at least two... while they roam we are asked to sweep the floor.... im sure in the future when questions are asked in the store ... the ans will be TAKE IT OFF THE SHELF...

i can see changes... like a centrally located design center take ur best designers ... BEST and most experienced designers.. commission them allow them to make 100k or more like they could in the real design world...not giving the psi pse a 2% commission which is a joke in the cabinetry real world ..where showrooms pay a min of 10% or 40% of the net net profit....designer financially responsible for all mistakes...

to a 50%/50% split on commissions... i will tell u no that structure will give the co the most margin..need fewer designers...

but no, look for the high school drop out who will work for 12 to 14 $'s per hour.... yeah that will work ..


Lowes is in financial trouble. Lowes Corporate recently engaged a consulting firm in Atlanta, GA to tell them how to make changes to save the company, Conner Partnership Consulting.

If you look at this firms website you will see that these guys are responsible for what we are being asked to swallow. Looking at all of the factors; buying out upper management contracts, hiring a consuling firm, cutting commissions, changing employee policy, etc.

These are signs that Lowes is in trouble. The smart employees will be leaving this place.


im a kitchen and bath specialist. i brought over 20 years exp to lowes..

ive now been with lowes for near 9 years.. i felt i had the best job in the world... much better than when i had my own showroom... oh there was always something to *** about like opening the store at 630am..

always thinking "who the *** will come in at this time to have me design a kitchen... even more so when the economy went into the dump. im like most others ,,, my thoughts are different... lowes

still will be a great job....

for the trainee, ive long passed that ive looked around at our kitchen designers.. maybe one in 10 could call themselves a kitchen designer... kitchen specialist dont make a kitchen designer.. what lowes should do is reward the KITCHEN DESIGNERS THEY HAVE...

surround them with a few csa's and realize what they have... as far as profits the csa's lowes will train will never compare to the experienced trades people they have working for them. and it is a joke to think that line they call margin will improve... let me give u and example,,, a kitchen designed will all pull outs, drawer bases, all wood construction, furniture base islands, recessed toe kicks, multi color kitchens, glaze finishes, as almost all of mine were will have a nice profitable margin...

that csa's will most likely not care if u have a margin cause his $12 salary will not excite him... and he will take the easiest route.... be smart pull ur real pros aside and not only commission them pay them like the outside world does which is around 40% or the profit... equal to 10% of the sale.

that makes that $40000 sale look good in the designers pocket.... look for designers real designers... not someone who dont understand cabinetry... now u are offering to pay for the so called specialists to go become NKBA..

first they nees 7 years exp...

then guess what when they become certified they will find the $2 and hour taking him to $15... will not cmpare to the money he can make in the real world....



This truly is a WT F moment. I understand why they are doing it, I just do not think it is a good idea. What Andrew fails to see is that the employees that can leave and get gainful employment in these times are the employees Lowe's should hope to keep. The ones that will stay are the one that can't leave and they are generally substandard.

As an example: lets say Adam is an appliance specialist. Appliance specialists are required to have a professional appearance as well as attitude. They need to manage their customers daily and let me tell you... it is not always an easy task. Adam most likely has a college education (three out of four of us do in my store)and makes $10 - $11 p/hr. If he is directly responsible for $1,000,000 in sales p/yr( is most likely 50 - 100% more). Lowe's would before reward this person with less than $20,000 before. A company that had 49 Billion in sales in 2010 FY is going to save less that .1% on the backs of their employees. Of course lowe's is not publishing the savings, so I am doing some fuzzy math to get to my figures, but I think it is pretty close. It is certainly not more than .2%.

Thanks Lowe's! You greedy butt wipes can't figure a way to squeeze any more savings from China so your returning to the good ole USA to squeeze your own employees!


My customer asked me if I earned commission - I told him "NO - Not ANYMORE" He thought it was wrong that they took away our commissions. He voiced his concerns to the big bad store manager.

The manager called me into a closed door meeting to "YELL" at me & tell me that I COULD NOT tell any more customers that my commissions were taken away. WHY NOT??? It was the truth! I know why they do not want us to tell - because anyone that has a sales job or a commission based job or a job with a bonus structure my be inclined to not purchase from Lowes since they do not provide sales incentives to their employees.

I am looking into a law suit against the actions by the manager. I was threatened, intimidated and very upset by his actions. I feel it was sexual harassment and imtimidation that he used against me. SO way to go Lowes - I QUIT & am glad to be in the 30 of the people you expected to loose!

Your store windows and doors will be boarded up in a few years and the parking lots will be empty. Then all you little men that call yourselves managers with stinky unwashable ugly red vests will have a hard time trying to get a REAL management job - since you really have never been trained to be a manager - it takes more than running around reading off yesterday's sales and todays goals!


I do not agree with Andrew Ferrell's comments. As an x Lowe's department manager who was constantly pulled on the carpet for selling too much (my job was supposed to be only stocking, ordering, and merchandising - all of which was always completed), I agree with others that this is just another move to lower payroll and reward corporate with short-term gains.

I was a Lowes for 6 years as department manager and worked in a department (Millwork)that always comp'ed year-to-year.

I laso helped customers all over the store and helped other departments. I suspect that because I had max-ed out in my pay grade, and also pulled in large commissions I simply became too expensive on the payroll.

I was replaced by a 23 year old who knew nothing about our product or how to manage, but he cost about 1/2 of what I was making.

I'm happy now at Sears where I have been for 6 months and where my sales skills are rewarded (my income is back to what it was at Lowes). I urge others at Lowes now to look for companies who will treat them fairly.


To the writer of this blog.

I am glad you paid your order so your sales person will get their extra pay. Sadly if you choose to boycott Lowes it also effects the employee you care about.

Lost sales will result in payroll cuts. Perhaps she will be terminated before long. I appriciate your anger and you being a customer shouts volumes to the upper management. However as a 12 year employee.

Specialist. I do hope you remember the people your shopping with us helps. On a side note lowes did compensate us 50% of what we made last year.

They did not have to do this. If it was all greed they would have told us to pound sand.....


Can't we all just get along. Lowe's is trying to get rid of the higher paid employees to make room for the lower paid less knowledgeable one's.

Lowe's is striving to jump ahead in tech. and thinks customers will like getting their info from an iphone or computer.

Think about it pay all employees at a low rate, keep all commissions, this will easily make up the difference in what they will lose. Welcome to LOWESMART.


Not sure what happened to the 2 billion profit that Lowes made last year. Did someone buy another plane or maybe take the board of directors on a shopping spree?

I guess the CEO decided he needed another fancy ride. Did you know that over five years he will make 29.5 million dollars? How does the pay scale work at Lowes? This is a great way to lose hundreds of employees who have served the company for many years.

Awesome job Lowes! Hope your stock tanks after I sell all my shares!!


I am a flooring specialist with over 25 yrs experience in all aspects of flooring, i used to like working at LOWES however i have been looking elswhere for about the last 6 months. The treatment of the employees by LOWES is deplorable thats why I have decided to move on.

I understand the "WHY" they stopped paying commissions, and it wasnt to level the playing field. The attitude towards some of the commissioned sales people is really wrong. Im sorry you have had to work with dinasours and premadonnas.

we are all very glad just to have jobs, its the attitude of a few immature associates that continue to make negative and ignorant comments about this situation thats really sad. all i can say is when LOWES makes its next financial move I hope you are not affected by it like the commisioned sales people have been, your attitude will be much different i,m sure, but i wont be around to be affected :)


I work at Lowes also and am glad the spiff program is gone. It levels the playing field.

We have some guys in appliances and flooring who are evil *** and yell at you to get out of thier dept. Ive sold just about everything there and done lots of SOS for some extra $$.

I dont count on a spiff as my income. Its so nice that the dbags are all humbled.


In a true sales culture the sales people are always rewarded.Obviously Lowes is no longer a sales culture.The future results will back up what Im talking about.The real problem with Lowes is they keep these stores open way too late.Every store in the system should lock up by 8 pm.It would also be nice if we had product on the shelves to actually sell instead of bare shelves.These are two major problems that could be fixed quickly.You can bet if Bob Tillman were still pushing buttons this would not have happened.I wonder if its more than a coincidence that some of these high level people are leaving or is it maybe they dont agree with bob niblocks methods either.Things that make you go hmmmmmmmmmmmm.


I am a appliance employee. I stock freight help in other depts and and can proudly say everyone that has ever worked with me would say I am one of the hardest working, knowledgeable, and team players they've ever worked with.

The point is I can and do do each one of your jobs. I can use any service tool in any of your departments. Which one of you can design a kitchen? Ask yourself?

If you answer yes I wish you could show me! I am talking to csa's specialist (other than appl/cabinets) dept manager, asm's, store manager etc... no you can't! I can or at least I did.

Lowes you just made me a 9U to 5u kinda guy. I went from staying after my shift, coming in on days off, making house calls to hitting the door when my shifts over. The head people in this company need to get their head out there *** and realize how much extra people like me actually did. But they'll find out when Appliances and cabinet totals end up in the sewer this year!

Hey trust me nay Sayers. You will soon get your chance for one of those jobs because us that have them would rather have yours. Have fun learning your lesson.

Idiots. I'm just hoping my severance package comes soon!


I know we have to work in the same store....unless this is every store in the company. I have to shut off plumbings call buttons constantly while they are sneaking into our dept and I am already double stacked with customers myself


I was sticking up for you....I guess if you want to join Lowes employees side after he bashed you go ahead. Yes I was one of the ones that made 22k in spiffs. I came in on days off, I answer my phone at all odd hours to help find product and answer delivery questions. Some of the shady stuff I had to do to protect my spiff was insane. Now that is gone. I never stated I will not help my customers. It is not their fault that Lowes did this to us. As far as stocking shelves, my freight is done by 10 along with me usually helping a nearby dept finish theirs.

I have worked in my dept for 8 years and love what I did, now I plan to just show up and do whatever I can do in those 8 hours helping people or stocking shelves and get out. No more staying late, no more taking lunches at odd hours to be available for customers. No more working through holidays and being away from my family.

Just imagine in one day you make 5.50 less an those who do not believe in these spiffs. Try to pay your bills and provide for your kid with this instant change.


I am not nor have I been a Lowes employee. The system was in place for years to help Lowes increase market share versus Sears.

It worked. The Appliance Specialist position was one of the best in the industry and attracted better talent. To take the system away is both a business and cultural decision as many have made decent livings with the income from successful sales.

While it is their prerogative to change the system, Lowes must be in dire financial straits to give only 2 days notice, though. The employees you cherished are now treated as line items on their financial statements.


This is to the person who calls themself plumbing csa and all the other idiots that dont seem to get it. The fact that you probably read my last post that explains that lowes managers lured me with spiffs and commissions to leave a good job that paid more salary to come to lowes for less salary becuase I would make up the difference and more with spiffs and commissions and you cant come up with any intelligent response for that proves that you are the idiots that I already knew you were.

You see, I work with idiots like you every day. The idiots in plumbing that you can never find to help a customer. I can be in appliances trying to help three customers that all want to spend thousands of dollars in my department trying to answer questions. Yes believe it or not we do have to answer questions to make a sale.

while I am trying to do this I am being flagged down every 2 minutes by someone with a question about a faucet because the plumbing idiots cant be found. There is a reason why we dont let you idiots sell the refrigerators and we take all the sales. you notice I said sales not sells like you did in your paragraph you ***. The reason we dont let you is because you guys always screw it up and I have to fix it.

Yes it really *** me off when some *** like you comes into my department and screws up and sale. you get paid to sell it and I have to take care of all of the issues after the sale that you screw up. Yes I call it my department because I treat it like its my own business. I CARE.

or at least I used to care. Good luck getting the appliancce specialist to fix your screw ups in the future.


I work the plumbing dept. and if they are so great, how come when they sell an washer or stove they dump the customer on plumbing because the are to lazy or *** to know how to hook it up? I say taking away spiffs is wrong but they way over paid.


They clock in and work the same way EVERY OTHER employee does.. y pay them extra to do there job in which they get payed a decent amount...

and also now u won't have the sales person only wanting to talk to the customer spending the most money.. each customer gets treated equally regardless of what they can afford to buy.. they are still getting an allowance so they are not fully losing it.. delivery is the dept that's handles the appliance..

installs it and shows how to work it..

sales just point it out and put in cpu.. FAIR TO ALL OTHER EMPLOYEES who works extra hard to please a customer..


I have seen quite a few of overqualified people working for companies like Lowe's because of the economic situation in this country. We are headed toward slave labor...

even if you are a upper educated middle class employee. Wake up this is going to get worse before it gets better, we have lost our rights as a employee in this country.

I would imagine this is the beginning of their demise, but who knows with the sate of our economy. I have became a student of politics and economics after the meltdown that help destroy my life, so wake up we are weak as one, but mighty as many, so we have to unite and fight, we are being discriminated against for age, sex, education, etc and its time to march and picket and get the word out "WE ARE NOT GOING To TAKE It ANYMORE" Vote RON PAUL and restore our constitution.


I love that the appliance specialists are getting hurt. It brings me the utmost amount of joy because whenever i wanted to sell a refrigerator they would be selfish and take all the sells.

Guess what when they need help now because they are no longer motivated to sell the appliances I'm going to say "Live it, Learn it, Love it". Cheers losers.


Tell everyone to stop shopping at Lowes and let them fell the mistake they made!! Remember the $5 Bank of America fee They backed off that decision quick when they felt the backlash!



It was lowe's decision to discontinue the spiffs. They vendors are still paying them.

That's where the lower cost will come from, which I will believe when I see it. I was hired with spiffs part of my compensation package. Not everyone or anyone has the skills necessary to sell high end projects which is why lowes hires specialist. As for them giving us half of our commission we would have earned that or more anyway had we kept the spiffs.

I alone in my store sold almost a million dollars of flooring. No one helped me do that my skills, customer service and dedication did that.


In response to Andrew, i'm a lowes employee & i may only be a associate and didnt make spiffs. But for a company to do what they did to them with only 3 days notice is morally & ethically Wrong. They have families, kids, college to pay for, bills to pay. To not give them sufficient notice for them to figure out what their going to do next is not right.

Why should the 30% embrace the change when the company cant respect what in some cases 5, 7, 10+ years of loyalty? Anyone who wants to get out deserve to find something else & move on because it can only get worse from here on out.

LEF is nothing but fail waiting to happen if they cant appreciate their people.


I work at a lowes & i can understand if they told them ahead of time, give them a chance to figure things out, how it will affect their livelihoods. But 2 days notice is not good.

Between their new customer focused driven attitude, the mylowes which have been a technical nightmare pushing it to the moon when it wasent ready to be released & taking away commissions, that's more than sending out mixed signals.

U want us to work harder, be all up and in the customer so deep we can see their molars but dont want to give out extra. It's only going downhill from there


You people who say that appliance specialist shouldn't have been getting paid so much. That it wasn't fair anyway.

Bull ***. I was lured away from another company by Lowes management using the commissions and spiffs as a bargaining tool. They wanted me because I had ten years of proven sales experience and look and act professional. Those of you who have never held the appliance specialist position have absolutely no idea all of the things that job requires on a daily basis.

Have any of you who says appliance spiffs were not fair ever been appliance specialists? That is what is wrong with this company. Every one is constantly making judgments about what others in the store are doing. IF YOU HAVE NEVER DONE THEIR JOB YOU HAVE NO IDEA.

I hope to hear back from anyone who has held the appliance specialist position that thinks they didn't do plenty to earn that pay. There is not another position in the store besides possibly cabinets that takes care of even 10% of the customer problems that appliances does.


It's like going from Capitalism to Socialism. It is all part of working for a Corporation in these tough economic times.

The warning signs have been there for awhile folks! Remember the Class-Action Lawsuit over the Fluctating Work-Week Pay. a/k/a Chinese Overtime? Watch, the next step will be that the Stock Holders demanding a buy-out.

Then Lowes will be bought out by a Private Investment Group.

Private equity firms are the bottom-feeders of the corporate world that just "strip & flip". The same thing happened with ServiceMaster, and then they went to ***

For the rest of the story go to WWW.GLASSDOOR.COM

:cry :( :x :sigh :upset :eek


Dear @lowesemployee,

Wow, maybe you should start stocking shelves, since you don't want to sell anymore, even though you're still making a lot more $ than the people that enable you to be a salesman.


Lowes employee, you are correct. Of course most of the whining comes from appliances:).

I hope these decisions will *** out the bitter employees so we can just move on and see what comes next! Rumor has it that SSEI will be better this year, so maybe this is a good thing....I hope!


I could tell you do not work on the sales floor. Get the next cabinet call button you hear and help that customer out. Answer some of their questions. This could be a potential 30k sale that will probably walk out of the store when they see how unprofessional you are carrying your mountain dew in your vest pocket and wearing a tshirt.

Where do you think your hourly pay comes from? The people that can make or break the weeks sales for the whole store just got smacked in the face. You want fair game? You just got it my friend. So when the appliance specialist is taking his first 15 minute break of his life in the break room. I hope you can special order that 3500 dollar wall oven, and I sure hope it fits in the customers opening......

Keep stocking shelves and collect your pay


Thank you Brenda for being honest. I agree with you about yes you are loosing money, but what about those in a non selling position, because i am in a non selling position, but i have had to help in appliances a many of times. I not once have made commission or spiffs because of my non selling position which is fine, i knew that when i took the position. It just bugs me when i hear appliance associates talk about oh i can't believe Lowe's did this to me, i am not staying in this dept, i am going to look for a different position. Hello wake up and smell the coffee. Why should appliances associates get paid extra for doing their job when other associates, not just non-selling but like building materials and cashiers for example don't get extra money for doing their job.

Sorry, but that's just how i feel.


Thank you Brenda for being honest. I agree with you about yes you are loosing money, but what about those in a non selling position, because i am in a non selling position, but i have had to help in appliances a many of times. I not once have made commission or spiffs because of my non selling position which is fine, i knew that when i took the position. It just bugs me when i hear appliance associates talk about oh i can't believe Lowe's did this to me, i am not staying in this dept, i am going to look for a different position. Hello wake up and smell the coffee. Why should appliances associates get paid extra for doing their job when other associates, not just non-selling but like building materials and cashiers for example don't get extra money for doing their job.

Sorry, but that's just how i feel.


That is not all completely true. Yes Lowe's employees are loosing their spiffs and commission, but what they are not telling you is that they are still going to get paid their regular salary( which is not that bad), plus 1/2 of what they made total in spiffs/commission last year.

Yes i hate it that they are loosing money. But be thankful that they still get something.

Lowe's was the only retail store left that gave their employee spiffs plus a nice regular salary. Also, i don't think it was Lowe's per-say that is getting red of commission, i think it's more of the company's like Frigidaire, Whirlpool, Samsung etc...

That's the real story........


I have worked at lowes for 7 years, I have held several positions. As a specialist, I am losing half of my commissions as well.

It's not ideal, but keep in mind the non selling associates NEVER make extra money no matter how hard they work. We have four people in our store in the same department that made 9 k, 10k, 17k and 18k in spiffs and commission. It's not because two sold better than the other two, its because they refund/rebilled to pad their sales.

Sure maybe we are gonna lose 30% but if we gain honest employees that aren't gonna steal from my employer and essentially my 401k, then I'm all for it. Yes, the pay cut sucks but at least we made extra money in previous years, some associates have never had that chance.


There is no plan to pass the savings on to consumers--we have had our pay decreased to make more profit for the company. Period.

I will no longer give exceptional service, as I will make the same amount whether I work hard or do the minimum.

I have been a loyal emplowee, but it is a 2 way street. Lowes has once again proven that their employees who make their sales are considered worthless.


what a lot of you don't realize is that our hourly wage was relatively low because of the spiffs we could make. now, lowes is taking away the comm/spiffs & refusing to increase our pay.

i have been with lowes for 14 years & sell 3/4 million dollars of special order, high margin product every year. i will still do my job as well as i can because i know how hard it is to find a new one BUT this was a seriously unethical & callous decision. three days notice to except a 10%-30% pay decrease is insulting. i personally will be losing over $7000.00 this year & an additional $7000.00 next .

i can't work for a company that takes away $14,000 of my pay & will still give it's ceo a huge bonus. i have a family & responsibilities that aren't going to change!! so, i'm staying for the next year but will be searching for an alternate career path.

i know morale & sales will suffer because of this so i'm selling my stock in about six months. i really don't want to have anything to do with a company that treats it's employees like this.


Lowes will now unfortunately suffer from this change. No longer will specialists have the incentive to go the extra mile.

Being an average employee is easy. Busting ones behind to make the customer experience exemplary will no longer happen. I know people who personnaly made 15% of a stores monthly sales. That will no longer be the case.

History repeats itself unless one studies the past. Home depot was the best until their pay scale alterations in the late 90's. Then they tanked in sales. I was there.

25 to 30 dollar positions went away and customer satisfaction went in the toilet.

I hope Lowes management is looking forward to losing their positions. Have fun!


Andrew - Hugo Chavez could use a *** like you


LEF (Lowe's Experience of the Future) stated that 30% of employees will not be able to or be willing to make change. With this change, more than 30% is now expected.

To those looking for new employment, good luck (I honestly mean that). Sears pays minimum wage + commission. If you don't sell much, you don't get paid much. Home Depot does not pay commission at all.

Do either of these offer employee discounts? With Lowe's decision to do away with spiffs, we can get lower prices from our suppliers 9since our suppliers were the ones paying the spiffs) & pass those savings on to our customers in order to stay competitive.

Once we have the lowest pricing & *** out the 30%, the customers will choose Lowe's for the best pricing & customer service (those of us sticking around will be greatful to have a job & will have pride in what we do). Again, good luck to the 30% on their career changes at Sears, Home Depot, etc.


Like many. I've traditionally preferred Lowes.

But with this latest move I think their CEO and his management team have proven their unworthiness. The CEO pay gap in our culture is way too large.

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#295660 Review #295660 is a subjective opinion of poster.

Lowes Unmotivated Employees

I understand Lowes will eliminate all employees commission as of Sat 2/11/12. While offering a concession formula of 2011 earnings which could compensate them at up to 50%, the loss will change the overall demeanor and personality of Lowes' employees. Why ? They are rewarding mediocrity, something which Corporate America cannot afford to do today and stay competitive. After 2/11/12, no Lowe's employee in their right mind will call back customers, chase leads, spend personal time coming into the store off-hours to accomodate the customers' bids, or drive incentives or pitch a customer to buy. They get nothing for it now. The odd thing is that this is a pattern. Lowes management has been instilling mediocrity in their employees for some time. They track sales by department and hourly overpay underperfomers with no consequence. Its one of the hardest places in the world to get fired from. The lazy department employees will now REALLY sit on their duffs and the good employees will be motivated to leave and/or also spend less time making up for the store's enthusiasm. Sinking LOWE ....the irony is that when they track department sales a year from now and note a steep decline, their answer will be in black & white, right next to the red. More Lowes stores predicted closing in 2012 !!! Strike up a relationship with your neighborhood Home Depot'll take you further.
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Just goes to show how much they care about their employees. They treat the like dogs .understaffedand backstabbing.This is true I live it!!!!!

The end result is the customer ends up gettin some lousy customer service. Which is not right.


They have managers that watch *** on their new ipad that has mot their new ipads that has not been useful in the lowes experience of rhw future. I once interviewed a potential candidate with the store manager, and he wanted a particular associate in position to fulfil his sexual fantasies.

The associate that he and I interviewed far better than the associate in the store. This man has hired all young male associates eliminates older associates that will mot agree with his sexual suggestions towards them.


Im motivated. Motivated to loot this store every shift. Screw u lowes


I am disgusted with lowes.. Take our commission away and say the prices will b lowered to increase sales.

When will that happen? It won't because the manufactures paid the spiffs not lowes. This company has gone down hill since nib lock has taken over. Rick damron can go screw himself.

I feel so much better knowing every pay check is smaller. Since march 1st these *** have sold over 26 million in stocks.

What's that tell ya. Too bad that jet to Vegas didn't crash!!


I hope this company crashes and burns. I am doing my part to hurt sales.

Let a real company move to town that understands retail. I will pledge to do everything in my power to lose sales for this company. The madness is not going away niblock and damron. U are two of the dumbest CEOs out there.

You have killed this company. All your employees hate you and would not trust you on their home with change under the couch. I hope you get fired or bankrupt this company. Your nothing but lying cheating greedy snakes in the grass.

U Sure you have a few snowballed employees that confide in you but the ones of us with a brain of our own hate u and want to see you crash. Take my commission and stick it where the sun don't shine y'all *** bags. Congratulations on losing the trust all the good CEOs before you worked so hard to gain.

Guess it really does just take 1 bad apple. Or in this case 2.


Do paint associates receive spiffs/commission, because I was helped tremendously by someone in paint that knew his products (yes, all of them), techniques, coverage amount, etc to help me get the job done as quick as possible with no problem at all. I'll be honest the best service I've ever received at that store are individuals who aren't a "specialist" who love working for their company.


I find it almost hilarious that I see all these comments bickering and badgering Lowes. Everyone here has a right to leave and look for jobs elsewhere..

So go do it instead of complaining. Put your energy in finding a job where you get paid the same amount you did before they took spiffs away. We all knew this was a matter of time before this came a reality and now y'all act shocked and awed by it. Go work for sears I hear thy get spiffs but I bet you wont get paint anywhere near what you make for Lowes.

Grow up!

You make your own choices you don't like it then fine go find a job in this society's amazing job market. If not settle in for the long haul and make the best of your job.


:x :( :p :cry


Worked there for three yrs. and was given nothing for my work!

I would not advise anyone to go to work for LOWES!!!!!! 8)




Wow, to actually read some of these comments. First off, if you think prices will be lowered because of commissions being cut think again, this is corporate greed masked in the guise of change for the future.

Lowe's Corp. rode these peoples backs to sell huge ammounts of merchandise and when these salespeople met and exceeded all their budgets they discard them and toss them aside like a bunch of used *** Incentives and competition drives sales. They took away the commissions with no warning no regard to how this will effect peoples lives, but when you're getting million dollar bonuses its hard to relate to the minions that you rely upon. Its not all about cost of product, its the personal touch, its the saleman caring and informing, you think these people are gonna care now?

I would like an enviroment where the better I do, the more I sell the more I make.

This is just plain crazy. Who will drink the kool-aid.


I recently worked a part time job to make ends meet while I was a specialist the part time job went under from a corp office that did not return anything to the company. I will tell u all the bells and whistles they are putting on our new technologies are paid with our own dime.

As far as robert niblocks 1 million dollar sales bonus and their anual trip to vegas this year to discuss the future. I hope the jet they board crashes and burns to ashes this company is full of liars and cheats if you think for one second what they say is true listen closely. The script they read to us listed a complaint where a sales specialist refused to help someone who bought an appliance online and needed to send it out for re-pair or get a new one. First of all if it was being sent out for repair they would handle that at customer service.

If he was sent back to refund rebill one no *** would turn away the free money. Also it is said the associate said within an earshot that he wouldnt help the customet because he didnt make the spiff that the department manager would have to handle this. Please. This customer sounds to I.formed on how us at "lowes land" work.

If this was real id almost bet it was a former employee getting over on the company since it seams customers are the only ones ever taken care of by this monster that wants to be a fortune company. Pack it up. They whole thing is a lie to show fasle numbers increased by cut payroll to help fund the auntie anns being placed into stores. Anyone who this the lef 30% number is a reflection from lost incentive programs think again.

Further more its not only specialist its also dept mngrs and csa's in those departments. This my friends is the sea of sameness. Employees who wont care dont care and have no need to go the extra mile. By the way the increassed chances for ssei bonus?

From this impossible. Also the military discount in our area since we are inbetween 3 bases takes care of our margin so that we are and never will be close.


I would be more motivated and understanding if the senior management took 20 - 30% pay cuts also. To say that special orders will go away all together is a bogus outright LIE.

There is no way that Lowes can stock everything or have everything within a deliverable distance. This is just a joke made up by someone that convinced the presidents of this company that this is the right thing to do. It doesn't personally effect me that much since I'm in commercial sales and made 2K last year in sos/spiffs but I really feel bad for the people who didn't get hired in at a higher wage. I'm glad i fought and got the extra $1 per hour when i hired in.

I think the better alternative would to be just to lower the percentages of SOS commissions by half, that way if we want to make more we have to SELL more. I order #3 lumber, 2000+ pieces of tools, 4,000 painting supplies and 60,000 pieces of hardware on a single ticket and you're telling me that our distribution center is going to take care of the customer and i will not have to special order an item for them? That is a complete joke! The distribution center can't even get me the 350 screwdriver sets that i ordered for a customer in DECEMBER.

How are we going to have next day delivery on orders? Again, I'm able to take the 50% cut, but to eliminate them all together was a bad decision. One cabinet specialist is losing almost $12,000 a year. An appliance specialist losing 10k and a flooring specialist losing 7k.

WHY? I do not accept their reasoning.


Mr. Ferrell for everyones info works in a Lowes Store in North carolina. In the same area that produced the clampetts, Arnold Ziphel, Alf and ralph, Aunt Bee, Goober, Emmitt Sprague and my favorite of all Otis the town drunk


Mr.Farrell is probably one of those employees that the other hate. he is probably a snitch.

In Auschwitz he would have been the one telling the S.S.

guards which prisoners were hoarding food, or one of those probably extracting the gold fillings of the dead. Achtung Heer Farrell.


Mr Farrell...have you ever bought a dishwasher? Customers appreciate sales associates who behave like PROFESSIONALS and price matching will reign....spiffs or no spiffs.

A few years ago we entered the era of "shareholder return enhancement" wherein every nickel that could be gouged out of the nooks and crannies and especially the hides of the work force had to be used to increase or enhance the return to the shareholders, boosting margins and dividends by nickels and dimes to make the company look good.

So that was when many companies decided the spiffs would be better utilized to pad the bottom line and produce some minuscule increase in margin. Simple as that. Whether vendors continued to pay them to corporate or the company forges some BS line about better prices, this "savings" still pays back out at the top.

So we're talking about $$ being absorbed into the operations budget to pump up the margins and increase the annual bonus for managers.

Lowe's bean counters presented the executive figures where commission true value to the company lies in increasing his bonus, not in letting the peons walk off with them. Lowe's doesn't seem disposed toward treating it's employees better than does any other major corporation and lacks the creativity or energy to differentiate otherwise, thus they are a "slow follower" and a management disaster waiting to happen.

Why not kick HR off their lazy complacent duffs and ask them to recognize outstanding employees with a lead by example approach? you say this is a workforce reduction scheme ? You want to eliminate of 30% of Lowe's workforce by demotivating the high performers to leave and give the consumer the 70% left to work with less, on less pay, less experience.

Here is the Sales Associates role today:

When you aren't with a customer in the building you need to be:

-Calling your estimates, or any other customers that haven't yet bought

-Educating yourself about products

-Prospecting for new customers (Yes this could mean cold calling)

Say bye-bye to that type of work ethic.

Lowest Lowes is the Aldi of home products and hardware now ? Give us a break.


Yep, without incentives there will be no more well trained employees that care about upselling and going above and beyond. It will be just like HD number 2.

Lost 20 percent of my pay but they still expect me to be an interior designer, architect, planner and contractor for customers.

yea right. I will be the order taker and that is it, just like in all other retail joints


LEF (Lowe's Experience of the Future) stated that 30% of employees will not be able to or be willing to make change. With this change, more than 30% is now expected.

To those looking for new employment, good luck (I honestly mean that). Sears pays minimum wage + commission. If you don't sell much, you don't get paid much. Home Depot does not pay commission at all.

Do either of these offer employee discounts? With Lowe's decision to do away with spiffs, we can get lower prices from our suppliers 9since our suppliers were the ones paying the spiffs) & pass those savings on to our customers in order to stay competitive.

Once we have the lowest pricing & *** out the 30%, the customers will choose Lowe's for the best pricing & customer service (those of us sticking around will be greatful to have a job & will have pride in what we do). Again, good luck to the 30% on their career changes at Sears, Home Depot, etc.

@Andrew Ferrell

well its been a year and that 30% is alot higher isnt it? the people that made this company are leaving in droves, and so am I, been there 5 yrs. Enjoy the kool ade, lol....


I found out yesterday I will make $20,000.00 less slinging appliances in 2012. A heads up would have been nice.

However, I can put forth zero effort now and get half of what I earned above my hourly. Good luck to any customer who has any questions more complicated than, "where's the restroom."


If you are also a specialist in appliances try hard to send customers packing so the company can reap what they've sown. Maybe one day they will reverse this horrible decision.

Dazed and confused

Have worked at Home Depot and Lowes. HD hasn't paid commissions for ten or more years, if ever, and the spiffs go to corporate.

Lowes paid commissions and spiffs and certain departments like appliances made out like bandits for years. Much better than most other departments. The deals they made to get the sale will now probably go away and they will be just like everyone else in town.

The short warning has caught many in a bad way as they planned on that income and have bought homes and cars etc. The floggings will continue until the morale improves!

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#295647 Review #295647 is a subjective opinion of poster.

Lowes in Valencia, California - Still waiting.

I purchased a Samsung Washer and Dryer on a Black Friday Sale. I paid for this Washer and Dryer in full. It is February and I do not have the items that I purchased or a deliver date. I was told that Samsung was offering a replacement of equal or better value. I was told that I could choose between 5 models. I go to the store to pick which one I wanted only to be told they do not have any complete sets in stock. I might add that I was originally promised deliver in December or Jan at the latest.
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This is not the first time that Lowe's has done this with Samsung, it happened in 2010 as well. Lowe's (and Samsung) knew this was you going to happen, based on the previous year, and the greed of beating out the competitors.

If I were you, I would contact a lawyer to see if you can seek compensation, because they were misleading and deceptive about product availability.


they over sold, and now it looks like you're too late because those poor bastards can't feed their kids, you think they give a *** about your washer and dryer? if I recall they were half price. still worth the wait.


That is interesting about the stock especially since they seem to have been getting negative press in the news lately.


I dont know what changes their making, but my Lowe's stock is going through the roof! Wall Street is loving them!!!

ITS A HUGE BUY RIGHT NOW! They are doing something right, stock has'nt been this high in years.


I know that I got an excellent deal, but I still do not think it is too much to have something that I paid for over two months ago. I paid over $1,700 with tax after it was all said and done.

I bought this a week after black friday.

If they should have not sold it if they were not able to deliver the product. Most stores for the true black friday deals only sell what they have on hand.


Not to be rude but they were selling those items for dirt cheap. If you check other companies that out of those appliances too because of aggressive pricing.

So you will have to just wait or pay more, as simple as that.

P.S. they just cut all the commisions and spiffs so good luck with getting any help from anyone too.

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#295617 Review #295617 is a subjective opinion of poster.
Lowes Replacement

Lowes cut all Salespeople Pay !!!!!!!!!!!!!!!!!

Lowes has cut all salespeople sales commission and spiffs. Very sad for a fortune 50 company. Corporate Greed will kill this company. This practice killed Circuit City. Sears has cut commissions and sales have tank. Cutting pay doesnt motivate anybody. Accountants should never run a company. Im sure this looks on paper. How much money can we save if we make this cut??????? How *** is this way of thinking?? Want should a company do to make more money????? Pay a higher commisiosn. The employees will make the company more money. Sales people WERE being paid a spiff by the appliance companies. Now Lowes has gone back to the appliance companies and TOLD them to stop and pay the commission directly to Lowes!!!!!!!!!!!!!!!!!!!
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I was in Lowes yesterday it was practically empty. They didn't have carts available because no one had gone to the parking lot to gather them, they had no music playing, no Christmas music in the few weeks before Christmas and many isles were unstocked.

The garden section was filled with Christmas trees that no one bought. The only place I can ever get good service is in lumber.

This is the Lowes on Aurora in Seattle. I felt bad.


I could not agree more that Corporate greed will bring this company down. Morale is so bad at our store because of cutting staff and not hiring new help.

We are a busy store and get 2 trucks a night at least twice a week but they only see their bottom line. They expect us to do more with less and less people.

And then they wonder why our customer service scores are so low. HELLO!


I had an interview at Lowes, and when I told her I could get to work by 7:15am because I would have to take my daughter to preschool, the Human Resources lady practically ran from me.


I tried to get a customer service position at Lowes. They expect you to be there at 6 AM to work a low paying job.

When I told Emily, the HR person, I could drop my daughter off at school pre-care at 7 AM and get to work by 7:15. she practically ran from me and I never heard back form her about the job.

Retail is the slavery of the 21st century, and I will only shop at Lowes again as a last resort.


If the store opens at 6:00 they need people there to help customers. Don't think they are going to change their hours to fit your schedule.

You need to look for jobs at companies that have hours that fit your schedule.

It's not Lowes fault that they are open earlier than you want to work. I expect if they had later shifts available you would say they are too late to pick up your daughter.


Not only they below happen....they would move my husband to a comminssion position to cover that area....he sold more flooring and refrigs.....but he had to give up his commission to the young boys who were called "specalist". He sold cabinets - did cabinet CAD drawings for years....cover that area and all the commision went to the person that was a "specialist " in that department.

They would work him to death...actually he did die after being worked to death while the young boys and girls would hide and be on their cell phones and two girls sleeping in the hay tractertrailer while on duty....I could go on an on. thank you what do I do against a company like Lowes?


My husband had been employed by Lowes part time then full time. They worked him 8 days straight- different shifts - no continuity.

Then they would give him one day off. He was a cancer survivor and they knew this. Back in may I was at the store when he signed up for Lowes Benefits. Life Insurance, Short Term, Long Term insurance.

His department director and specilaist helped him do the computer part, while I stood there watching. On Novemeber 26, my husband answered the managed call for a "bugging run", of course, the young boys - the specialist were hiding, my husband worked so hard, carrying heavy drillwall, flooring, clean up messes in the back, etc. He had no help from the young boys. Acutally a young boy dropped a roll of carpet on my husband a few days before my husband went on his last buggy run.

He dropped dead, dont know why, cause lowes wont realize tape, did he get dizzzy because of not breaks, did he trip over the multiple carts, who knows. He died right inthe parking lot and the day of his accident HR and Lead Management came to hospital telling me not to use the BCBS through them, it would be "worker's compensation". He died 3 days later with 4 clots to his brain and his heart gave out. I got the workers comp cards in mail.

I tired to get onto his Myloweslife and called HR at store to find out why it was deleted. I couldnt see paystubs, benefits nothing. My son took me to Lowes after the funeral home to check on his life insurance. HR manager (who never did her joh right, always had to stay on top of her) said my husband had on short term and long term disablity.

She did not or Lowes benefits department did not take his health (50,000) out of his paycheck is what they told me. I got home and buried my husband. Two weeks later I called the workers comp company 5 times. Finally got a person - she said he did not qualify for workers compensation "he was a sick man" "I was just giving you time to grive".

YEP that is what they did to me. I got an attorney, they have not responded. I quit college, which I had two semesters to go, to go back to work for nothing and I have no time off to go to physic. doctor to get over my grief and lose.

37 years together and he died while at work at Lowes. He would hurt so bad. Nobody would help him. He covered so many departments and would be given a break 6 hours into his shift.

He would tell me that he would go on "buggy runs" so he could catch his straight and breath. He hurt so bad when he came home. The young boys would be so weak and drop things on him all the time. His zone manager would make a mess or the specalist would make a mess and my husband would be told to clean it up.

They tortured him. He just wanted me to get through college. I dont know how he died? They say he didnt complain of anytype of pain that day.

He was "just fine",but no one will tell me what he was doing. Clots hit his brain and he was brain dead after 3 days and "my lowes family" has left me. I went inthere and they couldnt even look me in the eyes. They loved my husband.

He got employee of the quarter just before he died. He worked so hard for Lowes and where are the benfits> benefits department has messed up so many times as I found out by calling and getting the pre-recorded message. Another older man died at the same story just months before my husband. A young kid 18 just started and from no help lifting cement and bags of garden items is having surgery from his anal area falling out.

Can someone let me know what to do. Why did they cut me out of Myloweslife so I couldnt see my husband's benefits? They cut my health insurance off effective the day he died.

My daughter called and let them know it was agaisnt the law, they had to let me have COBRA. What can I do?


I worked for lowes 2 1/2 years (all as a specialist). I worked in appliances for 1 year and loved the spiff program.

I left Lowe's just in time because 3 months later I found out from my friend that they had stopped. It is sad, spiffs made a big difference in our paychecks. Lowe's will soon realize that this will hurt the specialty departments. There is a reason that specialist have that title.

A customer doesnt just come in and automatically know what to buy, an associate has to know his product in order to convince the customer. Its the difference between gaining or losing a customer.


i worked for lowes for a great 5 years. i actually left about 6 months before the spiff program was dropped.THANK GOD!..

i workd on a "mainline" store .. some may be losing 10k a year in spiff.the store i worked i would have lost about 50-60k in spiff. luckily i adjusted since i left before this but one of the 3 that were still in the appliance dept already said he had lost his house and is living in an apartment and STEALS on a regular basis now. LOWES,you may not have noticed but their sure are a lot more SEALED/NEW tools on EBAY these days.i don't agree with stealing but GREED is contagious and spreads like a plague.i doubt their will be a LOWES within 10 years with this move.we have a few words for the employees you now have...ORDER TAKERS...

folks might as well just plan their own kitchens and cross their fingers.when i [planned a kitchen and sold the appliances and all ...the ENTIRE PACKAGE...some folks would ask for my personal cell phone,and i would give it to them{and yes a few times they would cal me on my day off and i would help them}..I THOUGHT THIS IS WHAT IT MEANT TO BE A SPCFAILIST?? going above and beyond what was asked for by the where does it say to engage that far with the customer,yet i would. why?.. yes ,sure ...of course the money...but it wasnt just hat.i cared and i would give folks my word that the job would be done if i had to deliver it myself..{which happened as well on many occasions} would build such confidence with folks that even for a can of paint they would come back to the appliance dept just to grab me because they knew that i wouldnt mess their order up BUT EVEN IF I DID...that i would fix it!!!

the whole TO MAKE A MORE EQUAL WORK ENVIRONMENT IS A LOAD OF ***.i would have guys that were just hourly tell me that the very reason they didnt become specialists ,even though the money was better,was for that main reason...they did not want to have to worry about the customer after they rang them out.ORDER TAKERS.they took your order and good bye. i wonder everyday how many 10k appliance sales walk out the door or are canceled and not fixed {so to "save the sale"} because the employee was just on register for 4 years and now today is selling you his first 10k kitchen!...GOOD LUCK LOWES!!... in closing- the 5 years i worked their were fun and when i go into that same store...its a joke..pure and simple...i asked the flooring guy just 3 questions and i already realized how far lowes has fallen.

also i remember the SALES TEAM always saying that good times like that couldn't last forever and eventually somebody's greed would ruin it.DONE!

no reason at all to make this move except for quick pocketing of money by folks who already are rich..same game,different name...but always the same.


"Yes they cut spiffs but you forgot to mention that they also have consistently given annual raises to all full time employees, and they revamped they pay scales this year so some got as much as double digit increases." Lowes kept the money for themselves after taking the money from the specialist! And not all full time employees received annual raises and those who did got about.25/hr raise!

The only ones that got good raises was upper management! And I heard that load that they where cutting spiffs to make everyone even, BS! They cut the spiffs from the specialist and kept the money for themselves plain and simple. They keep coming up with more and more work for the grunts while looking for new ways to get even more work from them.

Lowes looks for ways to remove top name brands so they can replace it with cheap junk with there company brands keeping even more money in there pockets. They work everyone to death then want you to repeat that every single day like you have not done anything for them if you don't. Moral is low and all they can do recently is tell us that if we do not get out there and sell sell sell the company will go under! They do not train anyone and exspect us to basically train ourselves with the excuse that it is our responsibility to be in control of our own career.

They want us to take time away from the sells floor to check email and to look up ideas on the company website. But as soon as you do the managers tell you to get some work done and that you do not have time for that. If you are not checking it then you need to make time for it! They place full time positions then take them down and change it to part time positions so they do not have to pay benefits for those employees.

And the fact is they do not value hard work as there are full time people that do not do much of anything and part time people who are there every day busting there hump and never get anywhere. Associates get 1 week notice for what there hours will be but if you want time off you must give them 30 day notice. They only want us to go out and become more knowledgeable on our time so we can make them more money while we make nothing more in return. It is not just Lowes but many retail establishments that are bleeding there employees dry and when they are done they throw them away like a dead battery.

The company does nothing to support jobs in this country because they are to busy purchasing *** made in China so they can make maximum profits and return little to none of it to the employees that earn all that money for the company. Once in awhile they will throw us a cheap little BBQ and act like they are doing so much for everyone. They also take back used stuff and merchandise for almost any reason even if it is used or broken or not complete then loose money on it. They will spend money on technology acting like it is going to make them money will paying the associates as little as possible.

They spent a ton of money on over price iPhones that do not work right and then didn't upgrade the wifi in the store so that the iPhones would work correctly and not drop calls. They offered wifi even though it opens up security holes making it easier to *** the stores servers. Lowes doesn't stock the proper product or in some cases doesn't stock the product at all. You can not make money when the product isn't on the shelf.

Then they cut hours from those who are trying there best to make sales then the customers end up going elsewhere because they can not find help. Mmmm sounds like a problem that customers where having with a place called Home Depot a few years ago.

Lowes only cares about how much more money they can rake in even at associates exspense. As long the share holders and the CEO and top brass are making money to *** with the actual workers that do the work that make the real money!


Yes they cut spiffs but you forgot to mention that they also have consistently given annual raises to all full time employees, and they revamped they pay scales this year so some got as much as double digit increases.


Yes they cut spiffs but you forgot to mention that they also have consistently given annual raises to all full time employees, and they revamped they pay scales this year so some got as much as double digit increases.


its been the theme of the decade. greed, greed, greed.

I no longer get upset. i find joy sending customers to sears or the depot. I dont spend my check at lowes no matter how sweet a deal. and taking home some severence merchandise in my special pants makes me smile.

my manager doesnt even care. He hates lowes too.


now i have 2 new job titles. order taker & smuggler.

everyone needs to loot their store. lets make this company crash.

3yrs and still stockpiling. thanks robert!


I worked for Lowes for over 7 yrs in the appliance department. I truly loved my job but I simlpy could not pay my morgauge and feed my children with a 30% pay cut.

After about 2 weeks of job interviews I fould a great job at a Mom and Pop appliance store. I might acutlly thank Lowe's for helping me find this job! No more crazy hrs...just 9 to 5. I'm not expected to do anything else but sell appliances and service appliance customers.

Thats all this store does. My advice to any one who is still working at Lowe's in the appliance or Kitchen Cabinet departments is that better jobs are out there!

Lowe's has always said that no one is irreplaceable...well I say that Lowe's is very replaceable! Get out there and find a better job and lets show Lowe's that they were very, very wrong!!


View LOWES FORKLIFT TRAGEDY(FULL VERSION)posted on you tube.........


Continued..Open Letter To Lowes CEO Robert Niblock Where Did The Millions GO?

By wheretohide | Posted 4 hours ago | North Carolina

Continuation of Open Letter Mr Niblock..

Not only did Lowes cheat their specialist by cutting their spiffs/commissions without notice Lowes has decided to tell the Specialist their specialized knowledge is as equal to anyone else at Lowes. Please do not tell us you do not know you are creating a hostile work enviroment. To tell you the truth Mr Niblock you could not help a customer design a new kitchen, new countertops, new appliances, new toilets because that is not what you are paid to do. Most managers of Lowes cannot help a customer design a kitchen, sell an appliance, sell a toilet is not what they are paid to do. Lowes is big on spouting off about mentoring other employees..Most (not all) other employees do want to be mentored by anyone! These employees have sold specialty items at times..i.e. refrigerator, countertop etc only to have the customer come back upset because the product was not entered correctly, the additional items needed were not offered, the size of the product was not right and so on...yet these employees do not want to learn how to do the job properly they just want to make the money...That is not what Specialist do!!! Specialist follow through with the customer from 1st contact until the item is delivered..That is why you paid your specialist commissions!

Lowes has stated they want to become more internet business. You can't!!! Someone who is building a kitchen cannot design the kitchen through Someone who needs a new bathroom cannot get that new bathroom through Someone who needs appliances may be able to order them through, however, did tell them they may need their countertops cut? DOES NOT talk to customers your employees do!! Lowes specialist talk to the customers who order through who return products because they don't fit, the customer didn't know they needed this or that...your specialist do! Not only do they speak to those customers they calm the customers down and do the orders correctly!

Lowes always shows the value of their employees by continuing spending millions of dollars sponsoring Jimmy Johnson and Nascar racing! It is truly sick to believe You Mr Niblock would rather spend money on Jimmy Johnson than Lowes employees.

In conclusion Mr. Niblock you yourself make millions of dollars doing what you do..maybe just maybe if you tried to sell someone a stove or a new cabinet would you realize that you are not the bread and butter of Lowes but

your employees are...the employees you dismiss so impishly! You want Lowes to become Home Depot than change the sign buy orange vest and call it a day because that is what Home Depot represents in the Home Improvement Industry. Become the internet business you want to expand it will only hurt Lowes. did not and cannot and does not make Lowes.

Last but not least...Where did the specialist's pay go. If you have 10 Specialist per store and 1700 stores that equals 17,000 specialist minimum. 17,000 specialist who took a paycut estimated on the low end of $12,000.00 equals $2.4 million dollars we not have a right to know?? Were your acts legal?

All of this in the name of Lowes becoming one big happy family with employees you treated worse than the *** on the bottom of your shoes!

Mr. Niblock why don't you show you really care and TAKE A PAY CUT!! Take the paycut and don't tell yourself till three days before you implement your paycut...That is how *** your acts are and how much sense your acts have made! We hope your corporate office is not the hostile work enviroment you have created at your stores!!

@Lowes Is Morally Bankrupt

Amazing, I was hired knowing I would not get a commisson. Now all the crying thats going on here.

I get three weeks vacation, I have 133 days of sick pay as of this date.

I too am required to Sell as a specialist in millwork, Now that the company is letting the install departments go, means just more work for me.Yet I only work 39 hours ,I can all that I can do in 39 it makes the time fly. Grow a pair and get to work .


Mr. Niblock recently you changed thousands of peoples lives.

You changed those lives without any conscious decision on how you effected Lowes Specialist employees and their lives. You changed those lives without notice, without any morals, without any consideration of time and facts. So we have a question for you...Lowes never paid any of the specialist commissions/spiffs with their own money. You paid those commission with money from the manufacturers of the products Lowes stores carries and sells...What did Lowes do with the money from all the manufacturers?

Did you pay for the severance packages of your corporate office employees? Did the money go to the compensation of management cutbacks? Did the money go to you and your salary?? Did the money go back to the manufacturers?

We are not talking about a $1,000.00 here or there we are talking about MILLIONS of DOLLARS paid by manufacturers to Lowes to pay their specialist worldwide. So where did the money go? Was it the manufacturers millions of dollars that you refuse to pay the specialist end up in Lowes pocket for that profit statement in February?

In deciding to change Lowes and the employees lives you somehow left out any consideration of any specialist.

In February you gave your severance package notices to your corporate employees giving them time to adjust their lives if they chose to do so. When you cutout certain levels of management positions the managers were given weeks of notice that their position may be gone and they were also given severance packages. Yet with your specialist..the bread and butter of your stores you gave us three (3) days notices that spiffs/commission would no longer paid. By this action you cut the specialist income up to 30% in a matter of days.

You did not give us anytime to adjust our lives to this major pay cut. You did not give us anytime for our spouses to try and find a job to help with the pay cut. You knew last year in 2011 when the enrollment packages for benefits went out that you would be cutting the specialist pay, yet, by giving us no notice we enrolled in programs that deducts from our salaries. If we had known about the pay cuts we would have not signed up for the payroll deduction programs.

You did and still do not care!

One of Lowes Vice Presidents stated that Lowes was cutting the specialist spiffs so all of Lowes employees would be on even ground as one big family! The fact of the matter is they are not. Lowes employees are not a family you have created a hostile work place.

The employees who were not effected by the specialist paycuts are extremely happy the specialist lost money and they have no problem stating this fact. If you truly want the facts here are some facts...All employees in Lowes are not equal!!! Their jobs are not equal..their knowledge is not equal..their quality of work is not equal! There is a reason you call Specialist...Specialist..they are educated and decided to get educated on the products they sell so they can reap the benefits and the rewards for working hard.

Now what you have done is tell the employees who have no motivation to move up in the educate themselves they are equal as workers as Specialist...they are not and THEY CHOSE not to be!! Cont' to the next letter...


The bottom line: Lowes does not value the hard work of their specialist which is evident by (1)Cutting their commission in half (2)Giving specialist three days notice (3)Knowing they were going to cut the commission at the end of last year when the benefit enrollment packages were handed out. (4)Stating they want all Lowes Employees to be equal and one big happy family!

So instead of asking the employees who are not specialist to take the initiative to learn and educate themselves so they can become specialist and earn more pay Lowes decides to take the specialist..cut their pay so the specialist can be like everyone else in the store. Intelligence at it's highest!!! Find a store manager who knows how to install a sink, build a kitchen, customize counters, sell appliances or build a house and everything that goes with all of can'! That is why they are managers...corporate people, because they do not have the initiative to learn any of the above or they rather just be a manager which is fine...but don't knock the specialist who make your jobs easier!!!

Lowes is morally bankrupt. Way to destroy a company Lowes!!


To hear this creates such Stress on people. One of my comrads was in a Lowes store recently and she heard of this and this fellow was saying they just took away 30% of his earnings, and he can't pay his mortgage, but She shared with him how he could resolve it.

If anyone wants to chat I have some ideas that might help you get over this dilemma, and maybe a solution.

Wish you all well. Mary


To hear this creates such Stress on people. One of my comrads was in a Lowes store recently and she herd of this and this fellow was saying they just took away 30% of his earnings, and he can't pay his mortgage, but Sandy told him how he could resolve it.


Lowes is a follower; following Home Depot. Customers used to opt to come to Lowes because they had mature, savy help, unlike Home Depot.

These folks are leaving. It's not so much what they did, but how they did it. The #1 reason great people leave companies...lack of appreciation, not pay. Wallmart, Costco, Lowes and Home Depot, there is no more customer experience, just marketing and the bottom line.

Lowes, read "The Carrot Principle" and learn if it is not too late. See Ya!


I agree with the last couple posts. I've been with Lowes for 13 years and this last stick in the *** has me looking.

I put up with the nasty whining customers who walk on us due to the sos incentives but sadly I really dont car what the customer wants so yes I know it is time to go. Let some 20 year old design and sell their *** kitchens for them. I was at the top of the region every month but the last month I didnt even show up on regional numbers. I have a few jobs that were sold before the sos incentive was dropped and once they are done the rest of the customers will get a real ho hum attitude and will be talked into the awsome stock cabinets now.

I know that the big wigs read these sites I hope that fat swine Robert Niblock enjoys his bonus.

I was able to sell my new car and get out from under the loan thanks to a good friend but we are eating alot of pasta! So to the would be customers if you have a bad attitude you may want to try home depot for awhile because I wont take your guff anymore and there is a thing you can do about it.


I still work for Lowe's, that is, until I publish my book, entitled "Little Corporate Bastards." When I started working for Lowe's, I was hired into a salary plus commission position, but we know what happened to salary for 90% of us. Anyway, the position changed to hourly plus commission.

Now, it's just hourly. For those of you that have quit, or are planning on quitting, contact the department of labor once your employment is up - since you were supposed to recieve a 7 day written notice of any change to your pay, and you only got 3 days notice. I'm sure Lowe's can afford the fines since they have your commission from now on. After all, they can still afford conferences in Vegas.

To all of you that say "atleast you still have a job," let me be the first to tell you, I wake up every day, go to work and give my best, I deserve the best in return. Remember, in the 70's, an executive made 3 times the salary of the average worker - now it's 300 times the average worker : Let me go on record as saying that NO ONE in this company deserves to make more than 3 times what I make - If they do, they are living an extravagant lifestyle at the expense of the rest of us. No turkey for thanksgiving, no commission, no incentive to earn extra money except for the $10 deal on an AMEX card, which doesn't get approved because half of the population has bad credit. I'm sure taking money out of our pockets will contribute to that problem.

I am about 100% sure that Lowe's answer would be to quit if you don't like it. I've been with Lowe's for a long time, I love what I do, but I am so disheartened by the way our company has gotten to be so ***, and so fast.


Took me a month but I'm out! All you people that think its so easy there you go!

Have it. Lowes might as well stop selling those two. Their going to tank. Now I'm just flat stacking and zoning.

No more hundreds of phone calls and complaints and where's this or that that I payed for a month ago. No more refund rebills or exchange accounts or change orders or why isn't your epps 55% this week. No more install cpo ***. Its really a stress gone.

I just can't believe i still get payed the same for doing a much easier job. Lowes you really have no idea what that job or those two departments do. I wish you would go in any of your stores and ask anybody except a cab/appl person to price you one SOS cabinet. Just one and see what kind of fund answer you get.

Please just try it.

One time. U would be surprised


New BOD members, must be in support of these decisions, cutting 30 jobs out of the avg store over the past 2 years, reduced managers and now the hiar cut on the spiff? Feels like to costa Concordia.... Better get off the ship before its to late!


Lowes stores are looking like the way they are treating their employees....bad shop and work at HD, far better company and they respect their employees,


Lowes offer a severance package to store level employees. I hate working for Lowes.

I'm just costing you money anyway. My managers like me way to much to fire me. They remember the old me. Before you changed me by cutting my legs.

Out from under me with the spiff bull$**t. I down sell every customer. That Roper is just as good as that 500$I you want. I send them to sears home depot or wherever.

I don't care anymore. I get other employees stirred up by do talking this company everyday! I hope this company fails terribly. I'm surprised at the amount of money I have been able to lose this company.

You really didn't think this one out. In the past you have let the people go that you *** off this bad. This time you pissed everyone off yet they still work for you. A recipe for disaster if you ask me.

Do yourself a favor and give us a way out rather than quitting!

I'm not letting you off that easy. Did I mention I HATE THIS COMPANY!


I've heard alot of people say just be thankful you still have a job. The issue is I wasn't looking for a job, I was looking for a career.

The specialist in these stores make or break the specialty sales and when you cut there pay, especially after a store makes all three of their specialty budgets it's a slap in the face, where a thankyou was deserved. It's pitiful really.

I have sometimes questioned the decision making for this company, but never like this. Keep slapping your employees down and see what the results are.


Only a FOOL slaughters the golden goose to make dinner.


I wonder how many sales specialists could be enlisted to call out on the same day, maybe a day like wednesday 3-7-12. Would it do much good, probably not, but might make us feel better.

Why not, you get paid the same whether your there or not. I am sure most of the specialists have plenty of sick pay to use up considering the dedication they had to the company and the desire to come to work to make the extra money.

I hope everyone who posted here finds a new job soon before Lowes introduces the next round of pay cuts. Wouldn't it be Great if the percentage of employees they lost was double the 30% they are already expecting.

Best of luck to everyone affected. I hope you all find something else sooner rather than later.


To the store manager who made the negative comment about spiffs--what goes around comes around--soon they will be cutting your bonus and pay as well--they may also eliminate half the store managers,after all lowes wants to save money and this would fit their new business model--i wonder if you will still feel the same way then--maybe you should visit the orange box yourself :grin :)


Report it! Good idea I will call the news station in the morning.

What the *** maybe the bad pr will help us get something back. My Mortgage didnt take a 30% cut.


I seen where this made the news here I Charlotte. Has it made it where you are?

Report it. Maybe when customers see how greedy this company is they will stop wanting to shop there. Not everybody will but a couple customers in each market will affect sales. I'm a not giving up on this.

They have thoroughly pissed me off this time. To think about the dedication I've gave this company and they punish the ones who work the hardest and know their job the best. I wish they would offer severance packages or just let go.

This was a slap in the face and they except us to smile about it and continue to do our jobs how we did before. Glad I'm good at pretending.


The *** are saving at best 100k per store per year. They are going to loose a couple million a year.

And they spent close to 8 million on their retarded yearly visit to vegas. Lets face it boys and girls they are on the way out and that fat pig at the top is nesting away all the cash he can while he bankrupts us.


Sales in "WE" department down by at least $150,000.00 for the month because we are now ordertakers for Ropers.$150,000.00 X 1,500 stores X 12 months = ##it going to hit the fan real soon.The battle has just begun. Be strong!


I heard that too, They will earn it if they can since many specialists dumbed down.. They will have to be do it all.


Heard now through the grape vine that the specialist spiffs got canned giving a nice haircut to the little guy. Well, even better is that the bonus structure for managers and up just got UPPED!

Yes, you heard me right. Sounds like a reverse robin hood.

Greed is good!


I'm still doing all I can do. I let 3 customers walk out yesterday.

One of which was a 6000.00 KA range sale. They pay me to be an order taker now. Not a salesman. 2 weeks ago I would have closed all 3.

Now they pay me like someone that stands around with their hands in their pockets and not to be the knowledgeable salesman I use to be. Hey its really less stress. I forgot how to design kitchens and it don't matter weather I close the sale or not. The average associate actually has had it made for a long time.

I can hide in the back take 30 min break or just stand around and talk to employees.

I get paid the same either way. Haha this ain't so bad


Did anybody mention the 8 million dollar bonus the ceo is takeing home?????????


I was hired at lowes as a millworks specialist. I took this job base on the fact that I was offered an hourly wage plus commisions. After a couple of weeks I found out thru company e mail i would not be receiving any commisions or spiffs.I came from a background of outside sales where my pay was 100% com. I learned at that job that if you bust your *** for the company you reap the rewards. apparently not at lowes. And for

the employees on here *** about specialist making more mnoney, most of us have paid our dues learning our proffesions.When I was hired by Lowes It seemed thye were a company that took care of there employees, I guess I was wrong. To this day I have not been approached by managment to explain this decision, I was told that since I was not employed by lowes last year and that the 1/2 commision offer did not apply to me there was no need to discuss it.

I will tell you this i believe this will be the end to lowes. you can not expect people

to be treated this way and giove there best to the company. Our economy will improve but

I doubt Lowes will be around to enjoy it. To other specialist hang in there when things turn oround in this economy our skills will be appreciated elsewhere.