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2.0 Based on 729 reviews
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  • Customers like
    • Product 9
    • Friendliness of staff 6
    • Would rate zero stars if i could 4
  • Customers don't like
    • Customer service received 45
    • Customer service 33
    • Lack of response 26

we bought an entire house of new windows from Lowe's in 2008. We paid a great deal of money for hurricane impact windows. One of the picture windows has developed a crack. neither Lowes or jeld wen want to hear about it. We have gotten nothing but a run a round. They, however, are perfectly willing for us to buy replacement glass from them at our expense!!! We have spent thousands of dollars at Lowes. The window replacement was just one project.... Read more

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  • From mobile
  • Jan 24
  • by anonymous
  • #996517

I signed up for an "interest free for one year credit card". They signed me up for the wrong one and, so far, haven't done anything to make it right! I also can't seem to pay it off! I keep owing more each month! If they can't resolve this and reimburse my interest payments, I will never shop there ever again!

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I bought a new GE washer and dryer less than 5 years ago. I've had to call a service repair man at least 4 times for the washer and once for the dryer. It seems the knobs on the boards stop working, making it impossible to turn on the machines. This has cost me hundreds in repairs. I also purchased a Kohl's toilet which has clogged, the handle is hard to flush and the seat cracked. What's going on with their products. Warrantees expired and GE... Read more

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Ordered new appliances three weeks ago and still waiting on a stove and dryer. Called customer service 9 times for any information and nobody knows all they told me was we'll look into it and call you back. I got my lowes credit card statement and im paying for something i dont have yet. Xo delivery is the worst, they left me waiting 3 times and didnt show up. Customer service is very rude and could care less about my issues. Im now drying... Read more

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very poor customer service very poor in store pick up and very poor shipping still waiting for order orded over a week ago and getting no response from customer care /////////.///////////////////////////////'/'/////????????????????????????????????????????????????????PPPpppwhy don,t need 100 words to make my point very very very very very poor service this is what I hate lowe havinging to put unnecessary words into a persponce that only need a... Read more

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Lowe's on Union Deposit has terrible customer service. No one there is willing to help you. I needed assistance finding an item and could not find anyone in the vicinity. I went over to push the assistance button and found another customer who was waiting there for several minutes. We both waited a few minutes longer but no one showed up. Another time I needed some wood cut. The guy standing at the cutting station, without even looking at me... Read more

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I purchased carpet from Lowe's in early Dec.2016 for two bedrooms and four closets for a total of 528 square ft. at the Brownsville TX store #2468. Their contract installer for my area, Laguna Vista TX, is Vintage Tile out of Mc Allen TX. The carpet arrived to be installed Dec.20th.I was going out of town Dec. 23ed for Christmas. I had moved all the furniture out of the bedrooms, except the beds and I moved the clothes out of the closets to keep... Read more

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  • From mobile
  • Jan 17
  • by anonymous
  • #992811

Bought a lp gas range and it came setup for natural gas. They couldn't change it over or even tell me anybody that could. I wasn't told of this when I purchased the range. I was on my own.

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Three months after the signing contract, we still have an unfinished island in kitchen with no hope for completion. Cabinet and countertops rep, Linda, is never at work and, when actually contacted, stalls and makes excuses. Same for designer, Victoria. Contractors for completed work were great. Plumbing, electrical, appliances all were installed with skill and care. But trying to connect with Lowes Reps was frustrating and aggravating: they... Read more

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  • From mobile
  • Jan 16
  • by anonymous
  • #992152
Lowes Butcher complaint 186878
1 of 3

We went by Lowes Foods hickory today. Had steaks cut for special dinner for don before he retains to college. Couldn't see the butcher cutting meat. Got home and one steak with a huge slice thru the center and the other with such a fowl odor unable and would not cook/serve. Lastly we paid almost $80.00 for this. PUBLIX can't open soon enough

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