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Simply ordered a new refrigerator on line. Easy. Delivery was set up. Great! Never received the delivery after three days of calling Lowe’s and having different managers tell me conflicting stories. Even had a manager tell me tthat I would get a gift card for my...
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Anonymous
Que

This is so crazy that I'm even commenting but I'm actually going through the same situation today. The only difference is I ordered something in the store (a washer and a dry...

2.1
Kill Devil Hills, North Carolina
#1140933
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We are a flooding victim of hurricane Harvey flooding. Went to Lowe's for our carpet and vinyl flooring needs. After the fact, I found out that Lowe's has one and only one flooring installation contractor...a company called Keller Interiors, Inc...they are a nation...
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billybaloneey
billybaloneey

For some reason when I posted this Lowe's complaint...it ended up giving them 4 stars...it should be giving them 1 star.

4.0
I liked
  • Front line red vest employees are great and helpful
I didn't like
  • Local store managers avoiding me
#1140868
Reply to reviews
We ordered 3 kitchen appliances. It was not delivered the first date provided. No phone call from Lowes. We had to call to find out it was no longer being delivered. Second date of delivery provided. We call and are told appliances are still not available. One...
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user87498621
user87498621

But a Snow Blower for $844.00 but it was not delivered . Lowe's told me that they were not responsible since it was their contractor who was responsible to deliver the item.P...

#1140809
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Lowes - Paid fee and was told I could have it the next day,

Lowes
#1115376
2.5
Details
Three days later no delivery. Made many calls but had to go to the store. Computer shows the date which was the day of delivery I had to stay at home for 3 days waiting for delivery if I had not went to the store probably still be waiting.
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Customer service
Product or Service Quality

Lowes - Horrible service

Lowes
#1112936
1.0
Details
Went to lows on35 south San Antonio at 6pm no one in appliance department asking for help waited 40 min no one went and ask a old gentleman he said I needed to wait he wk plumbing and very rude person he said there is no one working this hours I got upset and left and bought my appliance at another nice more manner store
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Customer service

Lowes - No service

Lowes
#1106662
3.0
Details
We went into Lowe's at Clearwater mall to buy a dishwasher not one person came up to help us and then we went back to look at carpet and same thing not one person asked if they could help us. I realize our $1000 that we were going to spend there tonight is nothing to them but word if mouth about bad service is alot. Spending my money at Home Depot
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Layout of Store
Price Affordability
Lowes - Run don't ever trust
Lowes - Run don't ever trust
Lowes - Run don't ever trust
1/3

Lowes - Run don't ever trust

Lowes
#1102621
1.5
Details
After 2 months the contractor tells me he's not making any money so he won't fix and wanted to take any extra material so I cant get it fixed this is the obvious stuff the corners are not even close to lining up I've never been so embarrassed
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Do not take lawn equipment to Lowes for repair. I purchased a Husqvarna riding mower from Lowes. The frame broke. I contacted a local Husqvarna dealer and he would not work on "junk from Lowes". I took the mower to Lowes. After I insisted they take care of their...
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1.0
I liked
  • No self checkout at this store
I didn't like
  • Had to insist they provide warranty repair service
#1140596
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Was unable to find anyone to help,but, then a gentleman asked if he could help me! First time this has happened as I was in your store 2 times before, and could find no one to help. His employee tag showed his name was Michael and he knew exactly how to locate what I...
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I liked
  • Excellent staff member
#1140586
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I ordered cabinets from Lowe's in Howell on May 13, 2017. Today is December 1, 2017 and the job is still not complete. Below is a summary of the events that have taken place: Kitchen rep at Howell, NJ store read the measurements from the installer (also from Lowe's)...
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1.5
I didn't like
  • Executive customer service team
#1140568
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My wife and I purchased a fence from Lowes. Lowes was to provide the fence and have it installed. In 6 days it will be 3 months since our in person order was made. Lowes tells us now that the manufacture does not make a gate to match the fence we purchased. We bought...
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1.8
I didn't like
  • Entire process
#1140464
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Lowes lack of professionalism and total mismanagement of the rehab of my condo is appalling. I started on a good note with the design crew (Sales). We worked together and came up with the cabinets appliances, flooring, doors, new toilets, etc. We gutted the small two...
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3.0
I liked
  • Sales
I didn't like
  • Installation people
  • Poor follow through with orders
  • Lack of customer service
#1140375
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LOWES CRUMMY SERVICE!!! Does Lowes think somebody is stupid!!!! My name is Reuben Lee. My account number is 81924114850902. My phone number is 347-806-1221. On 11/14, Lowes dropped off the cabinets we purchased. On 11/16, Lowes begin installing the cabinets. Now, they...
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Anonymous
Anonymous

I don't know about Lowes thinking you're stupid but I have to question a person that would post their name, account number and phone number on the internet. I wonder who will ...

Anonymous
Crummy Credit Cruncher

Well Lowe's isn't thinking about you at all but I definitely think you're stupid.

I didn't like
  • Crummy service all around
#1140251
Reply to reviews
Mansfield tx store on 287. ALL I wanted to do was pay for my carpet. Went to the store at 6pm and no one was working in the carpet section. I had a measuresment done by Lowe's and all I needed was to purchase carpet and get the installation set up. Katie from customer...
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1.0
I didn't like
  • Arrogant employee
#1140130
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