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3.1
Details
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
I am have similar issues with Lowes about my 11 year epp protection plan. I bought the Bosch tankless water heater in May 2009. We all know that this is not cheap. Last week the thing leaked water out of the heat exchanger and some how managed to get into the...
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7 comments
Anonymous
#1689091

Which is why I steer clear of big box stores, extended warranties, and most of all home warranty’s .

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Review
#1507721 Review #1507721 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes installed 20 leaking hurricane windows - 4 months ago now..

1.0
Details
Lowes installed 20 now leaking hurricane windows almost 4 months ago. Installers admit that they sealed windows to the vinyl siding instead of the underlying waterproofing layer but LOWES still researching 'causation' while my house gets damaged with every rain. https://youtu.be/kBGkQlZUELE Below shows my house with plastic flapping in the wind. Lowes trying to cover windows but plastic blows off right away and leaks continue from all 20 hurricane windows. Plastic also blows against other windows keeping us awake all night. https://youtu.be/Zbio_jPcOdE Biggest mistake I ever made ordering windows at #lowes
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Review
#1502037 Review #1502037 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
windows installed correctly and water damage repaired in 3 walls that have been wet for 4 months now.
1.5
Details
Lowes - Destroyed our Kitchen
Lowes - Destroyed our Kitchen
Lowes - Destroyed our Kitchen
Lowes - Destroyed our Kitchen
Lowes - Destroyed our Kitchen

Update by user Mar 26

It's a 4,000 dollar loss not 4.

Original review posted by user Mar 26

We had a pipe burst and our kitchen needed to be remodeled. We hired lowes to do it. When their contractor got in to the renovation they found mold in our walls. Lowe's Manager, Wayne, told us we had to get approval for their contractor...
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2 comments
Anonymous
#1697636

Like the other person said, look for a place that offers free consultation with an attorney/lawyer and hope you have all necessary paperwork and emails from this Lowe incident. We're having an issue with Lowe's ourselves...this company needs to go out of business.

It's unacceptable for a store this large to associate themselves with unqualified contractors and to keep zero records of jobs being done. It would seem they are hiring cheaply and sucking dry their insurers by fixing unnecessary problems (poorly at that).

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Review
#1500281 Review #1500281 is a subjective opinion of poster.
Cons
  • Install
  • Destroyed property
  • Managers
Reason of review
Bad quality
Loss
$4
Preferred solution
For them to come fix the areas causing the damage or a full refund so we can hire someone to fix the damages.
Tags
  • Lowes cabinet installation
  • Kitchen Remodeling

Lowes in Capital, Illinois - Tile installation estimate

2.4
Details
Lowes - Tile installation estimate
Bought tile from Lowes. Got an estimate for installation and removal of old tile/carpet. They wanted almost $11,000 for a 915 square foot install!!! That did NOT include the cost of the tile for which we had already shelled out $3800. Once I received the estimate which only showed a total amount, I requested a detail of the charges and found I was being charged roughly double the amount they had stated for installation. In addition to finding hidden costs, it appeared they were padding the costs of installation and removal, if not out and out double charging for it! Needless to say, I decided not to use Lowes for my tile job.
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Review
#1497774 Review #1497774 is a subjective opinion of poster.
Reason of review
Pricing issue
1.8
Details
Lowes - The fence that no one built
I ordered a white panel fence in July of 2018 and now it’s february 2019. This has been the worst experience ever. First off they brought the wrong material la to My house and left it all in my yard for two months Needless to say my yard looked like a twister hit it....
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1 comment
Anonymous
#1647854

Does your state license contractors? If it does you should file a complaint with the state.

It will put pressure on Lowes and their contractors.

In my state they also have a fund to compensate people who have lost money to fraudulent contractors. It could also strip them of their license and help avoid this problem for others in the future.

Review
#1475147 Review #1475147 is a subjective opinion of poster.
Reason of review
Problem with delivery
Lowes - Roof Installation
In april of 2018 we had a new roof installed through Lowes. It started with a leak around the Chimney. An inspection indicated that it was either the flashing or the area immediately around the flashing. Since the roof was old it was hard to tell. We had several...
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1 comment
Anonymous
#1645400

You hit it on the head. YOU didn't hire the contractor.

You let someone else hire a cut rate contractor and mark up their price to make a profit. You are always better off hiring your own contractor so you can research exactly who you are dealing with.

Review
#1469391 Review #1469391 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.2
Details
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
Lowes Kitchen Remodel Problems
We purchased a kitchen remodel from Lowes in Fresno, CA. The materials are pretty good and look nice. However, it's been over a year and the project is not complete. There are missing / incorrect pieces that have never been replaced. The contractor seems to have...
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Review
#1468886 Review #1468886 is a subjective opinion of poster.
Pros
  • Products
  • Products and selection
Cons
  • Contractor
  • Project completion
Reason of review
finish the job
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Lowes Bad SERVICE
  • Incompleted Contract
2.7
Details
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Lowes - Bad Carpet Experience
Four years ago I paid $1200 for carpet for my master bedroom, stairs and hallway. These are low traffic areas but I bought a very good quality carpet. After about 2 years, I noticed a few areas of lose carpet. Another year passed and more waves in my bedroom. Finally...
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4 comments
Anonymous
#1626007

Why do you expect them to cover the cost of re-stretching after 3 years? By making the purchase you agreed that the one year warranty was reasonable. If you thought the warranty should have been longer you should have tried to find someone (unlikely) that offered a longer warranty.

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Review
#1442265 Review #1442265 is a subjective opinion of poster.
Cons
  • Poor installation
  • Disregard for loyal customer
  • Managment will not contact me
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Let the company propose a solution
Tags
  • Lowes Bad Carpet
1.0
Details
Lowes - Changing sales prices in the middle of sale
This company makes change in the middle of there sale just because they can and they want behind there customers i saved this in my cart and was going to buy from them after i made sure it was the best for me and i shopped around and everyone who had this frig was the...
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6 comments
Anonymous
#1626288

It says right on their website, WEEKLY ADS. So they change. and saving it in the cart does nothing but keep it for you so you don't have to search it again.

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Review
#1440695 Review #1440695 is a subjective opinion of poster.
Service
Reason of review
Pricing issue
1.0
Details
Lowes - Synchrony Bank was fined $225MM for consumer credit card fraud
...And they are still up to their old tricks. Lowes goaded me into taking a Lowe's credit card to get 5% discount on purchases in some in-store promo. I've had the card about 6 months. I don't use it much. Last month, I had a whopping $24.18 balance which I paid, but...
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6 comments
Anonymous
#1716234

I wince everytime I read these stories, I too found out NEVER NEVER fall for the "you can save _____ today if you only sign up for our credit card" line. On a very large purchase, in the thousands, I STILL find it hard to turn down, but I bite my lip, and take a deep breath, and say a loud and final "NOT interested".

Can't do it completely anymore, but I now realize how right my parents were to live without ANY credit cards at all. Eventually they had to call ME to help as they were no longer able to purchase an airline ticket or reserve a hotel room ! Too bad we've come to the point that to get the privilege of paying the true and honest price of an item, we HAVE to take our a credit card.

Being a loyal customer, spending thousands at a business year in and year out, does not qualify a person for a discount, for that you must take out a credit card. Very sad we encourage this, even with folks who will likely be harmed by additional credit cards.

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Review
#1428385 Review #1428385 is a subjective opinion of poster.
Cons
  • Sunchrony bank -who killed my relationship with lowes
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund