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Lowes - Fraud sales

Update by user Oct 25

Now advertising the exact unit at $900.00

Original review posted by user Sep 25

I tried ordering a pressure washer off the internet from their website. I did not get anywhere with a local search so I called the customer service # 800-445-6937. I talked to Stephen and was told Panama City, Fl had one and he...
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Review
#1663928 Review #1663928 is a subjective opinion of poster.
Cons
  • Store manager and customer service
Reason of review
Pricing issue
Loss
$500
Preferred solution
Deliver product or service ordered

Lowes - Lost another customer

1.0
Details
90 day return policy ? Refused to look up receipt w the military discount after i called the store first .I wonder why HOME DEPOT is top in customer satisfaction .Yes i misplaced the receipt..... bleep happens...can you help and the answer is no...So im out $90 on a craftsman wheelbarrow that cracked .
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3 comments
CultivatedTibetan Mastiff443
#1755372

I have been through the exact same treatment and experience!!! Lowe’s sucks...

Anonymous
#1752815

Per usual it’s always the businesses fault when some loser can’t find their receipt. It never changes!!

They expect the store to bail them out and when the store can’t they are the bad guys. Here’s a thought, you have the entire worlds knowledge at your fingertips. It’s a computer, a phone, and most importantly A CAMERA!!! You have just enough brain cells to be dangerous.

You can look up a website so you can whine that you’re not adult enough to handle your business, yet completely fail to use the camera to protect yourself. You take a picture. That picture is going to have all the information so they can reprint the receipt. Did you do that?

No, instead you willingly chose to go online and bash a innocent company because you just can’t handle being an adult. Shameful really.

Anonymous
#1752810

What is it with people that can't understand it isn't the store's responsibility to keep track of their receipts? If they didn't expect you to keep track of your receipts and were going to do it for you they wouldn't bother giving you one in the first place. I just love that you are headed to Home Depot, I take it you haven't looked at the complaints on their board from people trying to return products without receipts.

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Review
#1663220 Review #1663220 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Angry
  • Anything about their customer service
  • Arrogant employee
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution

Lowes in Toledo, Ohio - Rebate rejection

1.4
Details
We bought paint that have a rebate, I've never had any problems with any rebates with any other store but now we got a note saying our rebate is being denied because they the receipt is damaged or unreadable and it couldn't be validated. This is ridiculous. There is no way that receipt is damaged. They just don't want to pay and i swear we will no longer shop there.
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Review
#1663155 Review #1663155 is a subjective opinion of poster.
Cons
  • Lying about a promotion
Reason of review
Rebate

Lowes in Columbus, Ohio - Rebates = Fraud

1.0
Details
Every time we purchase anything from Lowe’s when they offer a rebate, fill out the online form and submit our receipt- we are told we did not qualify. We just spent $2,500 on 4 Samsung appliances, and was supposed to get a $200 rebate. We just get an email saying you didn’t purchase qualifying items, although the exact items we purchased are listed as the qualifying items. Lowe’s rebates are fraud. A $10 paint rebate is a big difference than spending $2,500 expecting a $200 rebate. We will be filing a BBB complaint and a suit for false advertising.
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Review
#1662991 Review #1662991 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$3500
Preferred solution
Full refund

Lowes in Mississauga, Ontario - Extended warranty

1.2
Details
I bought extended warranty on my refrigerator in June 2017, after two years my fridge start making sudden noises, they tried to fix but couldn't. Their final answer is neither they can fix nor they. Can replace. So my advice to customer is never buy extended warranty from Lowes Canada.
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Review
#1662945 Review #1662945 is a subjective opinion of poster.
Pros
  • In-store selection
Cons
  • Customer support and quality of appliances
Reason of review
Warranty issue
Loss
$2100
Preferred solution
Let the company propose a solution
Tags
  • defects
1.4
Details
Ordered new French Doors from Lowe's. Two guys came out to measure, said opening was not standard would need special order with extra trim. When the door came in, another guy came and installed it. He didn't use the extra trim. Said it didn't need it. I showed him how...
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Review
#1662856 Review #1662856 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • I have always had great service with local lowes
Cons
  • I am disappointed that no one wants to help me
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Deliver product or service ordered
1.0
Details
I paid $1,000 for a lawn mower, over $1,000, at Lowe's in 2017 including the price for the extended warranty. I used the mower for a year (2018) and then the next year (2019) I put the mower in for service to get the blades sharpened and oil changed. It never ran...
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Review
#1662662 Review #1662662 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Cons
  • Warranty useless
  • Total lack of service and cooperation
  • Lowes interdepartmental communication
Reason of review
Warranty issue
Loss
$1546
Preferred solution
Full refund
Tags
  • Warranty Cannot Be Trusted
1.0
Details
I have been a Lowe's Customer for many years, purchasing numerous appliances, paint, wall-to-wall carpet, and home installation services. In August, 2019 I purchased $2,500 of flooring, and installation services for remodeling my home. Today is Sept. 23, 2019 and I am...
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Review
#1661897 Review #1661897 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Lowe s Fails Customer
Resolved
1.0
Details

Update by user Oct 24

I had to call FTC and make a claim. Then when I contacted Lowes to tell them what I did, I received a very unfriendly email back with more BS.

Then in 2 days my rebate was completed (amazing).

But then it took them 2 more weeks to get it to me. If anyone has the same...

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5 comments
Anonymous
#1759637

You can file a complaint with the FTC at www.ftc.gov/complaint. If you do a search you will find that the FTC has fined companies for not paying or paying rebates late. also file a complaint with your states attorney general

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Review
#1661837 Review #1661837 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Everything customer relates
Reason of review
Not as described/ advertised
Loss
$326
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer

Lowes ruined my driveway

1.0
Details
Lowes was told not to let delivery truck come down my driveway to deliver 1,000lbs of goods that should have been brought down on the forklift the truck was carrying. Ground was rain-soaked. Instead they drove a 30,000# 10-wheeler down the driveway and caused $18,000. damage. Destroyed my driveway and do not respond to correspondence.
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Review
#1660819 Review #1660819 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • Destroyed my driveway and are unresponsive
Reason of review
Property damage
Loss
$18
Preferred solution
Pay for driveway repair.