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1.6
Details
Placed order online on July 8th for delivery to Memphis Texas. Delivery should have been routed out of Amarillo but was routed out of Houston. Received two phone calls from Houston verifying zip code for delivery (one at 6:25am!) but nothing was done to rectify the...
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1 comment
Anonymous
#1739426

I think I would have double checked to confirm your order qualified and if it did I would have re-submited by mail. Would at least be worth trying for $200.00

Review
#1637592 Review #1637592 is a subjective opinion of poster.
Reason of review
rebate denied
Loss
$200
Preferred solution
Compensation for time spent
Tags
  • Computer System Failed

Lowes customer service does not exist

1.8
Details
Order placed & paid for on 7/9/2019. 5 Bali Verticals cellular shade for ordered. Due August 6th, Checked on order Aug, 23rd. Lowes services said will get back to me in three business days. Three business days to determine status of order? Monday August 26th Lowes staff (supervisor ) reports to me the order was not placed on 79/2019 with no explanation. Lowes customer service. Asked if I wanted to have the order placed again. You are kidding me. Will go to store and get refund tomorrow. LOWES has no concern for customer. Product or Service Mentioned: Lowes Shade Reason of review: Problem with delivery. Monetary Loss: $129. Preferred solution: expedite install or offer refund : get to purchase another brand.
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Review
#1636371 Review #1636371 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product in store availability
Cons
  • Managers
  • Supervisors
Reason of review
Order processing issue
Loss
$1100
Preferred solution
Full refund

Lowes in Hudson, Massachusetts - False Commitments

2.3
Details
Placed an order for truck delivery for materials to DIY a patio (since I wasn't about to load ~3,000 lbs into my suv by myself) Received a phone call confirming Monday morning delivery, then received the confirmation text message as well. Monday morning, I received the email confirmation that my shipment was out for delivery. When it didn't show up by the end of the delivery window I called to ask where it was. Now they're saying it'll be delivered Tuesday. Absolutely no respect for their customers time. If you commit to a delivery date, get it delivered!
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2 comments
Anonymous
#1739307

Their delivery service really sucks. I have gone through a similar experience myself.

Completely disregarded Their delivery window TWICE. when we called the lady on the phone was rude on top of it.

Anonymous
#1748097
@Anonymous

same here never again

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Review
#1636003 Review #1636003 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • In-store selection
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Price reduction

Lowes - RUN!!!

1.9
Details
Laid new carpet over old pad,damaged furniture,walls and doors. Wrong cuts, short material 3 month ordeal. Service Pro is Lowe’s subcontractor. $1000 to repaint, furniture not repairable.After a month Lowe’s offered $500. My attorney will be in touch.
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Review
#1627911 Review #1627911 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Military friendly
Cons
  • No accountability
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Shoddy Workmanship
  • Run From This Place
2.0
Details
I had Lowes design my kitchen cabinets for a new build. Last week I called to get a date for a measure prior to the install. I never heard back. I called Monday and was told the kitchen cabinet person was off work and to call Tues. I called Tuesday and no answer, left...
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Review
#1624025 Review #1624025 is a subjective opinion of poster.
Pros
  • Variety of products
  • Kitchen design person was knowledgable
Cons
  • He doesnt get back to you at all
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Incrediblely Poor Communication

Lowes in Los Angeles, California - Special Window Coverings order

2.3
Details
Order placed & paid for on 6/9/2019. 3 Bali Verticals were delivered & installed on schedule in early July. Remaining item, cellular shade for arch window, remains on back order. I have heard various reasons from Lowe's staff regarding the last item that remains on "back order" in August. Material out of stock, material hold/QC issue, production delay. Waiting for a follow up call on 8/12 with status. Want to cancel if shade is not available for delivery the week of Aug 12. Not resolved!
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5 comments
Anonymous
#1731136

Why are you complaining about Lowes? They don't make shades.

Who makes the shade you are waiting for?

Your complaint should be with them. The only information Lowes can give you is what the manufacturer gives them and I am sure it is even more frustrating for them as they have to deal with both you as their customer and a supplier who is behind in shipping.

Anonymous
#1731806
@Anonymous

My order was placed with Lowes. Lowes represents Bali.

I have no way to follow up on my order direct with the manufacturer Bali Follow up with my local Lowes is my only choice and takes forever and when there is a back order, there is really poor customer service. The phone system is terrible. If you try to get the Operator at my local store, the phone rings and rings. I finally spoke to a manager on Friday night.

He was supposed to get me an update today. No call back and no message.

I will have to go in person. If shade is not delivered this week, I want this last item cancelled.

Anonymous
#1731979
@Anonymous

Lowes represents Bali by displaying their product and offering it for sale. The lead times for product production are provided by Bali.

When there are delays all Lowes can do is check on the status for you and pass that information along. They are not able to run over to a Bali factory and make you a shade. In turn Bali purchases material for their shades from other suppliers and if the are behind in shipping it will delay the order. My point is that it is not the retailers fault there is a delay and there is nothing they can do about it.

If you had ordered the shade at Home Depot or any other store that sells Bali the result would have been the same.

No need to take it out on the store, it is out of their control. Cancel the order and buy another brand if you think it will get there quicker than the Bali.

Anonymous
#1733026
@Anonymous

Lowes Manager offer poor customer service. Do not call Lowes in the evening at 8pm.

You will be told they have to follow up with Bali next day. I was put on hold while Mgr had to login to a terminal to look up my transaction. The notes online did not make sense to him. I agree the main problem is with Bali, but Lowes is the company that took my credit card purchase on 6/9.

I have no way to know if I have been givne accurate infor from Lowes staff. Too many stories about material hold/QC issue and then production delays.

I plan to cancel this last shade and ask for a refund. I will go in person to the store- no more attempts to get refund by phone.

Anonymous
#1733301
@Anonymous

The employees at Lowe's are having a blast, having the luxury vacation of a lifetime in Bali, Indonesia, with all of the money that they gypped their unsuspecting customers out of.

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Review
#1619674 Review #1619674 is a subjective opinion of poster.
Service
Lowes Shade Installation
Reason of review
Problem with delivery
Loss
$129
Preferred solution
expedite install or offer refund : get to purchase another brand

Lowes - Samsung Refrigerator

2.0
Details
I purchased a Samsung refrigerator, Model #RFJBEDBSG/AA, in Oct 2016, with the extended warranty. The refrigerator ice maker was serviced several times and found to be defective by the tech and was suppose to be a full replacement per Lowe's warranty. I was told by Lowe's full replacement would not be authorized. I paid $3000 for this refrigerator with the extended warranty thinking the company would keep their word about replacement. This is just plain poor customer service. I have purchased numerous Samsung products over the years and it is apparent I should probably move on to another company in the future.
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3 comments
Anonymous
#1727816

you have an issue with Samsung here and not Lowe's. They didn't manufacture the refrigerator so how are they responsible for the quality of it?

And the extended warranty is from a third party, so if you have a complaint about that you'll need to contact them. Lowe's really doesn't have anything to do with you issue and that is why they aren't doing anything to help you.

All they do is SELL the refrigerator. This is how they can be "cheaper" than the locally owned appliance stores that have been put out of business by people like you!

Anonymous
#1729537
@Anonymous

*** that is Lowes Full Warranty! They are responsible for that fridge! If they can't stand behind the warranty then they should not be sellin it!

Anonymous
#1730159
@Anonymous

I think that everyone should take their crap, non-working right refrigerators from Sears and clandestinely drop them off in front of the Goodwill and Salvation Army thrift stores under cover of darkness.

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Review
#1613472 Review #1613472 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution

Lowes in Carrollton, Texas - Products on line are never availble in store or delivery in my area.

2.3
Details
Last month I went to a store 20 miles away to buy fertilizer. Lowes web site claimed it was available. It was not. An employee told me there is none. Another told me Lowes updates it records once a week. Now I want to buy Compost as shown on line. There is none available in my state.
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Review
#1611362 Review #1611362 is a subjective opinion of poster.

Lowes in Deer Valley, Arizona - Awful carpet purchase

1.9
Details
We went and purchased bamboo flooring and carpet at Lowes !what a nightmare from the measuring to the install .The communication between the installer and Lowes was pathetic to say the least.The management did give us $50 off big deal .So it boils down to this We have made our last purchase from them
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Review
#1607474 Review #1607474 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Used to love shopping there
Cons
  • Poor communication
Reason of review
Problem with delivery
Preferred solution
Full refund

Lowes in Columbia City, Indiana - Service for my refrig

2.0
Details
Still waiting on Corp. To return call on follow up on mistreatment on phone conversation, stating on 3rd. Call for Refrig. Due to poor troubleshooting by a company having a young guy do a job without using tools& or volt meter etc...... Taking vendor side over customer telling me, have to pay for service call since been 3 times on same problems........
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3 comments
Anonymous
#1721666

Lowes doesn't service appliances, they sell them. If the service occurs during the manufacturers warranty your complaint would be with the manufacturer.

If you purchased an extended service plan your complaint should be with the provider of the plan. Why do you blame the retailer for actions of another company?

Anonymous
#1727000
@Anonymous

Not entirely true, as Lowes is the provider of the extended protection plans.

Anonymous
#1727212
@Anonymous

No you are incorrect. Lowe’s only sells the plan.

The warranty itself is managed by a third party company. There are quite a few different warranty companies. Either way Lowe’s literally has nothing to do with the sale AFTER the sale. You are trying to cherry pick the responsible party based on YOUR incorrect assessment of the responsible party.

Basically you’re going after Lowe’s because YOU want the deep pockets. YOU want the store to handle your business instead of contacting the correct and responsible party. That’s moronic and lazy, which shouldn’t be surprising since you know you’re an American.

One of God’s special selfish and self entitled creatures. You screwed up trying to get the store to do the work for you and you just don’t have the character to admit that YOU WERE WRONG!

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Review
#1599574 Review #1599574 is a subjective opinion of poster.
Product
Lowes Refrigerator Warranty