Lowes Reviews and Complaints
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44
ISSUES RESOLVED
4.8K
TOTAL REVIEWS
$3M
CLAIMED LOSSES
$2.2K
AVG LOSS
1.3M
PAGE VIEWS
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- Customer service received
- Service
Pros
- Product
- Price
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(370 of 4788 reviews match)
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Lowes in Aurora, Illinois - Service not good
We have dishwasher motor blown out twice and was leaking. They are keep sending service guy and still I have defective peace.
Purchased a refrigerator with a 3 year so called extended warranty come to find out this extended warranty starts the day of purchase so in all actuality it’s only a 2 year extended warranty Lowe’s supplies no documentation on the extended warranty program to explain...
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Lowes - Order Cancelled without Notice
Placed an order, checked two days later and could not find any record of it in my account. Called customer service who informed me that it was cancelled and out of stock. Was really looking forward to what I ordered, was disappointed Lowe's did not have the courtesy to notify me.
Review
Pros
- Price of the product
Cons
- Any part of the complete lack of follow up or follow through
Have a 30’ magnetic tip tape that the end broke. Tried to call lowes and ask them if i can swap it out, since it had a lifetime waranty. Was told they didnt sell them anymore and that i could not. Talk to the customer service desk and was told the same. I have a lot of...
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3 comments
Warranties do not apply to commercial use. Learn to read.
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Review
Product
Reason of review
Warranty issue
I can readily understand why the do not allow refunds on major items such as appliances, but minor items such as $10 yard lights. I am now a Home Depot customer even though they do not give discounts to Veterans.
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2 comments
Please go there. Thanks.
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Review
Service
Reason of review
Return, Exchange or Cancellation Policy
I recently perchased a clearances fridge in perfect condition at Lowe’s. While strike one, I had to purchase it via the telephone the next day because no one would help me at the store. Over the phone the guy was amazing with his help! The Fridge would be here in two...
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1 comment
If their customer service is so great why did you have to make your purchase over the phone the next day rather than being able to make the purchase when you made the trip to their store? If their service was great they would take care of people when they took the time to come into the store and make a purchase rather than having to sit around on the phone talking to people who are buying products on the phone because the couldn't get helped when they were in the store.
Lowes - Worst experience ever Albuquerque New Mexico
Paid for measurement said two days. to get them out there had to call back 5 days later and finally got some one out took two days for them to confirm measurement paid for installation and door that was in stock that day said contractor would call to confirm installation date in two days after receiving paperwork , had to call back again five days later. said contractor was injured.would get me another contractor to do the job four weeks later still no door installed. or scheduled appointment going to call at the end of this week and cancel and go with someone that will give me a definite install date. This is ridiculous 
Review
Service
Cons
- Whole experience bad
Reason of review
Poor customer service
We purchased a kitchen remodel from Lowes in Fresno, CA. The materials are pretty good and look nice. However, it's been over a year and the project is not complete. There are missing / incorrect pieces that have never been replaced. The contractor seems to have...
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Review
Pros
- Products
- Products and selection
Cons
- Contractor
- Project completion
Reason of review
finish the job
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
Lowes in Bangor, Maine - Kitchen installation
I signed a contract with Lowes April 6, 2018 for a small kitchen upgrade. It is February 2, 2019 and my kitchen is still not finished. It was suppose to be finished July 2, 2018. Some reasons for why it is not completed: measurements were way off, ( 16 inch error ) contractor didn't show up or call, charged for services not used and severe lack of communication between customer and store. I reported them to the better business bureau. I am dealing with them now. I will not refer anyone to Lowes as you can imagine. I hope this review will help. Janna Irvine, Old Town, Maine.
Review
Service
Cons
- Severe lack of communication between customer and lowes
Reason of review
Work Experience or Job Application
Preferred solution
Deliver product or service ordered
Tags
Purchased $3, 000 in cabinets from Lowe's on-line. Purchase was from West Little Rock store. Order was fulfilled out of North Little Rock store. Several items were damaged or omitted from my order. Lowe's informed me I should have inspected the garage full of cabinets...
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Review
Service
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If you read the terms, it starts from day one because it is not just an extended warranty, it provides you with additional coverage and benefits that the manufacturer doesn’t provide. Such as, power surge coverage, food loss, rental reimbursement, and 50% rebate on maintenance products purchase for the refrigerator(this includes cleaning products and water filters).
Not fraud at all. In fact if you replace the water filter every 6 months at $50 a pop, you get $25 back, over three years that benefit alone pay for the warranty itself.