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3.3
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So, as of today 6/10/2019 Lowe’s has apparently changed the military discount program. No longer is it valid on online purchases (in store only now), and restrictions appear to have been added to sale and clearance items. After years of Lowe’s improving their program,...
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24 comments
Anonymous
#1780995

I served 30 years. anyone who is unhappy should use their veterans organizations to write to the person in charge of the company.

The more hand written letters the better. Postings mean very little to corporations. We can use our money at other places and on line.

Remember that in the past even our own politicians turned the military on veterans demanding service benefits.Bring back the draft. Israel has each teen, male and female serve 3 years and then an extended time in reserve.We have become so, so weak.

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Review
#1555552 Review #1555552 is a subjective opinion of poster.
Service
Lowes Rewards Program
Reason of review
Not as described/ advertised
2.8
Details

Update by user Jun 11

No.

Original review posted by user Jun 10

Basically the representatives didn't make an effort to keep me a satisfied customer. I was transferred multiple times and waited so long, only to be transferred again and again. This issue has waisted my time along with the nice independent service guys who have all...
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Review
#1555307 Review #1555307 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Service protection plan
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Satisfaction Guarantee
3.4
Details
We spent almost $500 within the rebate period (we live within the rebate zone), submitted on time and just got $1.94 rebate card. Never again
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7 comments
Airi
#1737337

Same here. I purchased on 5/12/19, submitted the rebate after spenting close to $800 with Lowes, and nothing.

I have NEVER have this issue with Menards, or Home Depot. Not happy in Illinois...…..

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Review
#1554671 Review #1554671 is a subjective opinion of poster.
Service
Lowes Rebate
Pros
  • Prices
Cons
  • Cancelled an order for pickup without telling me
Reason of review
Cheated on rebates on got email showing $1.94 from rebate
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Cancelled Orders
  • Rebate Failure

Lowes review: Look for fence got household product 3 times

3.2
Details
In lowes search entered "stockade fence + dogeared+8' x 6' " and not one result was of fence.tried to find fence available to no avail.
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1 comment
Anonymous
#1697138

It's as easy as typing in dog eared fence panel. Quite a few pop up. Try simple requests rather than adding a bunch of qualifiers as they might not match an exact description.

Review
#1551251 Review #1551251 is a subjective opinion of poster.
Product
Lowes Website

Lowes review in Philadelphia, Pennsylvania: The most unreliable, incompetent and rude people

2.7
Details
if i could i would give less then 1 star. They are TERRIBLE!!!!! worst worst worst services ever. Between the incompetence of their customer service, to the totally careless of the store (the Aramingo store in Philadelphia) to end to their delivery service, where they just deliver at ground floor but they don't tell you until they arrive. I ordered a pergola and a patio set for my rooftop, meant to be delivered on a Thursday all together,it changed at Friday until i received a call from the store (Aramingo) stating that they didn't know when my furniture would be delivered, to note that i travel a lot so i planned accordingly, included taking a day off to receive the furniture. Ended the conversation with this rude lady i called customer service. At that point i spoke with a lady who told me that i would receive the pergola that Thursday and the patio furniture the next day.She also sent me the tracking number (very funny the store didn't have any information). I was very surprised since i did a truck delivery that actually was fedex but after confirming with this lady multiple time that i would have received a call prior the delivery and that everything was arriving at my house i ended the call. Note, i leave in a house so i need to receive the delivery otherwise they could get stolen. After a few hours i received a notification that my patio furniture where delivered, no one called me. SO i had to run from my office and start arguing again with those incompetent people. At the end of a long call, where this person was keeping losing time apologizing (i need solution not apologies) i found out that actually the patio was delivered actually at the store but they couldn't fit me for the delivery on Friday, until after i ask to cancel my order multiple time suddenly they found the spot for me. but is not done yet! my pergola, this guys apparently didn't have any information, well guess what? i did, his colleagues previously gave me all the tracking, and i'm thinking how is that possible? 1 person has it and the other doesn't?can they be so terrible? i had to cancel the order, but once again you think the worst is done? and actually no!!! this morning (the day of the delivery) i received another call from the rude lady at the Aramingo store stating that they don't deliver on the rooftop and she told me if i wanted to have them up on my rooftop i should have carry on everything by myself or cancel the order. So, if a delivery company who does half of the job...interesting...well never never again!!!! no wonder why those company are being destroyed by Amazon. i'm so embarrassed for them and for how bad is they service, go somewhere else if you want a reliable service. and they state Lowe's home improvement, here the only thing i see need to be improved are the services they offer.
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Review
#1546984 Review #1546984 is a subjective opinion of poster.
Cons
  • Poor or nonexistent customer service clerk beyond disrespectful
  • Unbelievably poor service
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Unprofessional Staff
  • Dismissive To Customers

Lowes review in Ardmore, Alabama: The new Whirlpool washing machines are awful!

2.7
Details
The new Whirlpool washing machines only fill 1/4 with water and take too long to wash from start to finish. I'll NEVER buy another Whirlpool appliance!!!
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3 comments
Anonymous
#1690358

I WISH THAT THEY WOULD BRING BACK THE WASHING MACHINES AND TOILETS FROM "THE GOOD OLD DAYS". BOTH OF THEM WORKED MUCH BETTER THAN THE NEW-FANGLED C.R.A.P. THAT THEY SELL TODAY.

Anonymous
#1690849
@Anonymous

Not necessarily true. Seems like it wasn't uncommon to see a plunger sitting next to a toilet from the good old days.

My current toilet only uses 1.3 gal.

per flush and has never seen a plunger and uses a fraction of the water a toilet from the good old days uses. Unless you are talking about bringing back outhouses.

Anonymous
#1689170

You seem to be rather ignorant about current washing machines. Doesn't make any difference what brand you buy, they all use a lot less water than they did in the past.

As they use less water the cycles will be longer to get the clothes clean. Maybe you should just go out and buy a washtub and a washboard next time.

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Review
#1539023 Review #1539023 is a subjective opinion of poster.
Pros
  • Employees
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Lowes review: Gates will not close.

2.8
Details
Installed fence 8 months ago,fence has 2 gates,gate post are lose in the ground,gates will not close without pushing post to the side.They used VERY LITTLE concrete to set the post.The job was to be done in 30 days, took 3 months.
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Review
#1528230 Review #1528230 is a subjective opinion of poster.
Service
Lowes Fence Installation
Loss
$400
Preferred solution
Let the company propose a solution

Lowes review: What rebate

3.2
Details
They had a advertised 11% rebate on paint copied the receipt from the register filled out the information online and a response I got two months later was did not meet the rebate requirements , not sure if I still have the receipt now but either way it’s not worth screwing with for as little as they’re giving your back
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Review
#1518639 Review #1518639 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Problems with payment

Lowes review in District 7, Tennessee: Lowe's Insulated Vinyl Siding Install

2.6
Details
Lowes review - Lowe's Insulated Vinyl Siding Install
contract dated July 2018. Lowe's contract for $11,985.36 Remove old siding replace with insulated vinyl siding. P. Brown, Lowe's salesperson, said we need build out windows and doors also. The install contractor was out of Florida, job is in Tennessee. On one side house the vinyl siding cut short and don't fit up against joining siding. See picture. Same side house during hard wind storms the siding moves like a wave. Siding cut short only touches J channel on ends. Before long siding will be blown out of J-channel and off side house. All this for $11,985.36 Phillip Brown promised when I signed contract he would supervise and inspect installation during install. Phillip Brown was at house twice during install. Day install started for approximately 5 minutes because 2 different colors siding shipped. He came by another day measure for gutter install. He has promised numerous times come and inspect install, to my knowledge he has not been here. Lowe's has refused have short pieces replaced and check see vinyl properly nailed. You be the judge see picture where siding is not fitted together.
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Review
#1517901 Review #1517901 is a subjective opinion of poster.
Service
Lowes Siding Installation
Reason of review
Bad quality

Pissed off...Lowes protection plans are a scam

3.1
Details
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
Pissed off...Lowes protection plans are a scam
I am have similar issues with Lowes about my 11 year epp protection plan. I bought the Bosch tankless water heater in May 2009. We all know that this is not cheap. Last week the thing leaked water out of the heat exchanger and some how managed to get into the electronics. I called to get the situation resolved but it seems that they can’t locate the receipt. I sent the pic of the receipt to the claims dept. to prove I purchased the extended protection plan with the unit. Then they came back and said there was no service provider and no contracts were issued. They are *** me off to the point that I will have to get in contact with the attorney general here in Texas. Lowes warranties are a scam. I went ahead and purchased another water heater from Lowes with the protection plan again. I am thinking twice about taking my receipt back and getting a refund. Then, purchase home warranty before the unit goes out.
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7 comments
Anonymous
#1689091

Which is why I steer clear of big box stores, extended warranties, and most of all home warranty’s .

Anonymous
#1671969

Tankless water heaters are pieces of trash too many electronics! If you don’t rescale them every 6 months, the calcium, lime and other minerals from the water will corrode it, since there is no collection tank or sacrificial anode.

Instant hot water turns into instant cold water. Extended warranties are total rip offs, same as home warranties. But, everyone wants their toys.

What’s wrong with a standard, cheap water heater? Not good enough for you?

Anonymous
#1672882
@Anonymous

The older tankless hot water heaters have no electronics. We purchased one from a supplier, whose name I have forgotten, in 1983,in New England.

It worked very well and lasted about 15 years. They replaced it with an upgraded model (no electronics) at a reduced price.

This model lasted another 10 years until we sold the house. I do not know long it worked after we sold out.

Anonymous
#1715000
@Anonymous

I should let you know that my water heater is located in the attic in a single story home. You have to crawl over duct work and only have a 4 foot of limited height and width to move water heater through until it opens up to a larger area.

It’s very hard to do all that if your the only one doing it. On top of that a family of 6 uses a lot of hot water.

Anonymous
#1669278

Most people would have learned their lesson the first time. Why on earth would you buy another extended service plan when you know good and well it isn't with anything?

Anonymous
#1669243

you can sue Lowe's all you want, but they have nothing to do with any protection plan other than selling them.

Anonymous
#1714783
@Anonymous

Asurion possibly

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Review
#1507721 Review #1507721 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Poor customer service