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3.7
Details
To Whom It May Concern: I was in your Lowes store #2261 on Saturday October 13, 2018 at 18:38 and had a conflict with one of your customer service Personnel on that date. I needed to have my credit card looked up which Elle did for me. She proceeded to ring up my...
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4 comments
Anonymous
#1658284

You ever touch me, I will floor you. You don't understand the harrassment we have to deal with.

I don't want your dirty hands on me. Nasty!

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Review
#1381067 Review #1381067 is a subjective opinion of poster.
Cons
  • Manner of checkout service provided
Reason of review
Poor customer service
Preferred solution
This employee does not value being a Lowe's employee
Tags
  • Poor Customer Care
4.0
Details
I do not like seeing non-service animals in Lowes. Today there was a PitBull riding in a cart—definitely not a service dog. 1–my family has allergies to animal fur. We shouldn’t have to be exposed to this in a home improvement store. A pet store, I understand. But not...
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7 comments
Anonymous
#1692639

I am a rotten dog lover. I think my dogs are cuter than babies and better behaved and I would choose my dogs over people and even some family members.

However I'm not that closed minded to see that this lady has a point. If people cannot be responsible about their pets then they shouldn't be allowed. We take ours to pet stores and we always put a towel down in the cart to keep the cart clean, and not that we have to because after all it is a pet store but because that's what responsible people do. When we walk them in if they lift their leg and I don't catch it on time, I fetch paper towels and clean it up and even spray it and wipe it up again.

Why? Because that's what a responsible dog owner does. So If I'm in lowes shopping I walk down an aisle where some owner left a pile of crap on the floor, you bet I'm going to complain about it. Why?

Because I didn't go to lowes to step in dog crap. Grow up people, part of being an adult is knowing when someone with a different opinion to yours is right.

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Review
#1374540 Review #1374540 is a subjective opinion of poster.
3.8
Details
Tuesday, 9/25/2018, on or about 1:00 PM Purchased 15 bags of garden Mulch from garden center. Was told to drive around to Pick-Up gate and store employees would load items into vehicle. Gate locked and no one in sight except another customer waiting for the same thing....
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Review
#1367438 Review #1367438 is a subjective opinion of poster.
Pros
  • Product quality
Cons
  • Total lack of service and cooperation
Reason of review
Poor customer service

Lowes - Chat help on site absurdly wastes your time

3.5
Details
Try to get a simple quick answer to a question about ordering, and you are subjected to a query about you before you can ask a question. Angered me so I decided not to order. Ridiculous that they are so data greedy they can't just answer a question. Lowe's was top of my choices, and I have spent thousands of dollars there, Topeka store, in recent years, but today it just fell completely off the list! I am so fed up with manipulative data grabs.
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Review
#1354840 Review #1354840 is a subjective opinion of poster.
Reason of review
Poor customer service
3.5
Details
When I place an order, I expect an update when the order is expected to ship/arrive. Lowes NEVER updates customers. I have had to call on every single purchase I've made, carpet, wood floor, stove, refrigerator, stove hood/fan. NEVER does Lowes send update nor do they...
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1 comment
SpiritedJavanRhinoceros
#1553302

Yes. Horrible don't care at all!

Review
#1346843 Review #1346843 is a subjective opinion of poster.
Cons
  • Customer service order update information
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
3.7
Details
A while back me and my wife purchased some moen Caldwell faucets from you'll because we were trying to remodel our master bathroom. But I was told I had prostate cancer an everything was put on hold so now that we are able to go forward with our project we fine out...
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3 comments
Anonymous
#1552551

Receipts are the key to a smooth return no matter where you shop. First of all they prove you purchased the product rather than stole it.

Next, they prove what you paid for the product. They also prove you purchased the product at their store rather than a competitor. It sounds like you have had the faucets sitting around for a while.

It is possible that the faucets are no longer a stock item as well. If in fact the faucets are worth $845 you would be hard pressed to find any store willing to take this amount of merchandise back without a receipt.

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Review
#1344427 Review #1344427 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$845
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Corporate
3.5
Details
Joe the fence salesman was a very nice guy, However, it took over 4 weeks for install and on the day they dropped it off i noticed the gates that were suppose to be 5 feet wide were small. The installer said they were the wrong size. They showed up with 4 feet gates...
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Review
#1328314 Review #1328314 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$250
4.1
Details
I already gave a good rating on the phone to my Lowe's fence installers on day of completion here in Pensacola, even though they left without installing the second gate. They said tree roots prevented then ftom digging deep enough--with a manual post-hole digger--to...
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Review
#1322874 Review #1322874 is a subjective opinion of poster.
Pros
  • That i was able to use my lowes card to pay over time
Reason of review
Bad quality
3.5
Details
Paint counter Lowe’s employee walked away, even with me saying excuse me, pressed the button at the service desk an they came back with an attitude “ individual was just standing at the other end of the isle away from the paint counter”. Finish shopping went to check...
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2 comments
Anonymous
#1528174

Were you double charged for the paint or did you see a second line added for recycling? In my state there is a state mandated recycling charge added to every paint purchase that has to show up as a separate line on the receipt. It isn't something you can refuse or they can remove.

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Review
#1315488 Review #1315488 is a subjective opinion of poster.
Reason of review
Problems with payment
3.7
Details
A closet shelf wasn't in stock at my neighborhood Lowe's, so I found it online and ordered it delivered to the store, which is 5 minutes from my house. A week later, I received a phone call telling me the shelf was in, so I drove to Lowe's, but it wasn't there. Turns...
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4 comments
Anonymous
#1661533

NOT GOOD LOWES!!

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Review
#1306960 Review #1306960 is a subjective opinion of poster.
Pros
  • Quality of the merchandise
Cons
  • That i could not specify my local store for delivery
Reason of review
Not having online merchandise delivered to local store
Preferred solution
Figure out a way, like Crate & Barrel, Macy's, Target, and Home Depot have done, to be able to deliver merchandise ordered online to a local store.