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4.5
Details
Recently bought windows from Lowe's considering the $500 rebate. Unfortunately, Lowe's website for rebates has serious issues from entering the information to submitting it! I don't understand why the purchase date format is yyyy/mm/dd ?? I've never seen it backwards...
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Review
#1222338 Review #1222338 is a subjective opinion of poster.
Pros
  • Edward at store number 1607 was very helpful
Cons
  • Online rebate submission doesnt work
Reason of review
Online rebate submission
Loss
$500
Preferred solution
Let the company propose a solution
5.0
Details
A delivery was made on Sunday March 18, 2018 and upon completion I saw the driver taking pictures so I asked what are you doing? and what is this for? and why?. He mentioned changes were made in his company and he doesn't work for Lowes, he is an independent company...
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1 comment
Anonymous
#1449456

I expect the delivery company is just covering their *** They are taking pictures the products were delivered in good condition and that they didn't damage your house. You'd be surprised how may people call after the fact claiming the delivery drivers damage the product or that they damaged something in the house.

Review
#1215258 Review #1215258 is a subjective opinion of poster.
Reason of review
Poor customer service
4.5
Details
I had this credit card since 2008, never missed a payment. I had a $50 balance. Usually when the account is getting to a close for the month, they call to get payment from you if you haven’t paid it. I never got an email or an account notification either. When I...
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19 comments
Anonymous
#1525851

They are terrible credit card company to deal with not worth it.

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Review
#1205233 Review #1205233 is a subjective opinion of poster.
Reason of review
Problems with payment
5.0
Details
This review is just on the process of calling on Lowes to install a replacement HVAC in my 2-story 3200 plus sq ft house. Process went very smoothly. Air Clinic was the subcontractor. Peter, Sunny and Austin from Air clinic did the installation in a quick and...
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Review
#1132536 Review #1132536 is a subjective opinion of poster.
Pros
  • Professional customer service
Reason of review
Good customer service
4.8
Details
My husband and I were in the market for some Halloween yard decor, We found two items we really liked, Unfortuately they were floor models but your associates were more then willing to help us get them down and in a box. One associate in particular went above and...
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Review
#1125685 Review #1125685 is a subjective opinion of poster.
Pros
  • Customer service maureen went above and beyond
  • Customer service was amazing during purchase
Reason of review
Good customer service
5.0
Details
They helped us with all our needs, also when we purchased our fridge and washer and dryer they have veterans discount for those who have served. They take the time to help the community when they can and also usually have friendly workers who ask if help is needed. I...
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Review
#1107083 Review #1107083 is a subjective opinion of poster.
Pros
  • How helpful they were
Reason of review
Good customer service
4.5
Details
We ordered a large refrigerator from Lowe's which was not in stock. It arrived ahead of competing suppliers and at a lower price. Michael the store manager arranged to have it delivered the Friday of a holiday weekend so that we would not be without a refrigerator for...
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1 comment
Anonymous
#1369912

You had exceptional service AND the store manager came out with the delivery company? Sounds fake.

Review
#1101219 Review #1101219 is a subjective opinion of poster.
Pros
  • By michael colton alex charles garland eduardo justin jp
  • Exceptional service
Reason of review
Good quality
4.7
Details
I was told they would not warranty any more kobalt tape measures so much for their lifetime warranty.
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1 comment
Anonymous
#1361993

The problem is that consumers don't bother looking at the warranty. The warranty covers manufacturer defects, NOT DAMAGE.

Ripping the end of your tape off isn't a defect. It is damage and not covered under warranty.

All too many consumers feel a tape they damaged should be replaced under warranty. No store or manufacturer should be responsible for the abuse of a tool by a consumer.

Review
#1088092 Review #1088092 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes in Bee Cave, Texas - I reached for a item on upper shelf

5.0
Details
When I did the unsafe move I cut my hand. A type a cut I have done many times in my life... no big deal .. as I went to the men's restroom to clean up the mess I made an lowes employee asked if he could help, I said, no thanks... 'embarrassed'.. As I was cleaning the bleeding, he came in with bandages and sterilized wipes..... I wanted to thank him... So tell your people .. thanks
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Review
#1073092 Review #1073092 is a subjective opinion of poster.
Reason of review
Good customer service
5.0
Details
I've been employed with Lowe's since 1996. After 5 years I decided to try something else but didn't work out so after 5 mo. I had been rehired and have been with them since then. Now I feel like my job is at risk for (1) not being able to sell the Extra Protection...
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3 comments
Anonymous
#1358035

no, the issure I am referring to (7July) has not been resolved. I am still at the area where they, my managers, thought I'd do best at (their perception).

I've just decided to do my best at where they scheduled me after all main thing it is a job for me. I've learned the necessary job for the lumber and proservices area but am not able to use this knowledge as far as the contractors/workers is concerned. They have scheduled cashiers to work the area and it is a way for them to learn these contractors/workers don't have the patience for the people to take the time to learn.

Although I have a set time to go in and work and I do get the weekends off which doesn't mean that much to me. I am more than grateful for the time off don't get me wrong but have things personally that I need to take care of that I can't while I'm working everyday of the week....and weekends places are closed......thanks for being there.

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Review
#1070873 Review #1070873 is a subjective opinion of poster.
Reason of review
Emplyment related