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Do not trust the employees | Lowes review from Capital, Illinois

1.9
Details
I purchased an extended warranty and was told it would cover if my basement flooded. Well it did and i called and called to find out the people at Lowe’s in Springfield Illinois lied to make me buy an extended warranty. It’s not covered and I’m out another 400 for a new water heater. So save your money and never by there extended warranty or believe a word they say.
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1 comment
Anonymous
#1719376

An in formed consumer will do the wise thing and read the terms of the warranty before they make the purchase. Some salespeople will tell you anything to make a sale and there are the cases of where the salesperson doesn't fully understand the warranty or the questions they are being asked. Yes, it will take a few minutes to read over the warranty before you make the purchase but you will know what is and isn't covered before you need the warranty.

Review
#1593933 Review #1593933 is a subjective opinion of poster.
Product
Lowes Warranty
Pros
  • Military appreciation
  • Variaty of items
Cons
  • No consideration or respect whatsoever
  • Customer service
  • Knowledge of staff
Reason of review
Poor customer service
Loss
$410
Preferred solution
Let the company propose a solution
Tags
  • Excuses And Lies
  • Terrible Experience Lowes
  • Worst Experience I Ever Had

Total disappoint | Lowes review from King William, Virginia

2.7
Details
Got them for toliet and installation, covievent for me being long distance from my mother. Worse experience ever with them. Told different things by different associates, had to wait forever to complete transaction. No more, good thing a home depot was not in the area or I would have cancelled and got them.
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Review
#1593810 Review #1593810 is a subjective opinion of poster.

Refrigerator filter rebate program | Lowes review from Southfield, Michigan

Today was the 4th time I have submitted receipt for rebate. Twice they claimed they didn’t get it ( by mail). Third time I submitted by email and they only refunded 1/2 the amount. Spent 35 minutes on the phone today trying to straighten it out. I bought 4 filters for two different NEW refrigerators. Said I was only eligible for 2 per year. There has to be an easier way.
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Review
#1593531 Review #1593531 is a subjective opinion of poster.

False advertising | Lowes review from Fort Payne, Alabama

1.2
Details
False advertising - Lowes review
Please if you want carpet replaced, do not bother with Lowe's. They totally misrepresent their ads and waste your time. They set an 8 to 12 window to arrive. Arrived at 2 pm to tell me they cannot remove dirty carpet. My mother's carpet is 24 years old, of course it's dirty. I personally don't know anyone that replaces clean carpet. I see no dirty carpet exclusions here. Dalton carpet here in Trussville is much better and can do the whole job, as a carpet installer should! Lowe's falsely advertises and wastes your time.
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Review
#1593173 Review #1593173 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • False Advertisement
Purchased 6800$ PLUS in Appliances July 02 and was told I would get a Rebate. But after submitting everything on line for my Rebate ....turns out only 1 of 6 appliances (2800$ Refrigerator) was eligible. So make sure you read the fine print which was barely ledgible on...
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1 comment
Anonymous
#1718908

I think the problem is the dollar amount of $6800. In the post before this one there was a problem with the rebate on $6800 worth of appliances as well.

Review
#1592433 Review #1592433 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised
Tags
  • Lying Clerks

Samsung Kitchen Suite Rebate | Lowes review from Millsboro, Delaware

1.2
Details
Purchased $6800 Worth of qualifying Kitchen appliances for a 10% rebate on a store lowes card. Denied my Claim saying I didn't meet the requirement and now they are telling me because It didn't fell within the date range. My wife took a picture of the offer Promo that states bought between 5/16/19-7/10/19....Purchase date was 5/26/2019. The store even gave us a form to mail in but we filed it online. We have been a Commercial since 7/1994!
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Review
#1592199 Review #1592199 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Rebate

Won't fix problem | Lowes review from Schenectady, New York

Had vinyl siding installed in Feb. Have been discovering more gaps and other issues, most recently that the insulating sheeting apparently was NOT installed, nor was the existing T111 torn down as specified in the original contract. Have called cust. service FOUR TIMES and still no response. Today I am contacting BBB.
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Review
#1590632 Review #1590632 is a subjective opinion of poster.
Pros
  • Said they would stand behind their work
Cons
  • Waiting with no success
Reason of review
Bad quality
Loss
$3000
Preferred solution
send someone competent (not the original installer) to fix the problems
Tags
  • installed sales

LOWES PROTECTION PLAN

1.0
Details
On 6-16-18 I purchased the 2 year replacement plan on a Fan. The fan malfunctioned on 6-30-19. I called the Lowes replacement plan department and was denied because the fan was still covered by the manufacturers warranty. I learned that the manufacturers warranty is for 2 yrs and the Lowes plan won't cover it during that period. So Lowes sold me a replacement plan for $16 that was completely worthless. It expires on the same day as the manufacturers. What a SCAM
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3 comments
Anonymous
#1721322

I am very surprised at the number of seemingly very smart people who always purchase the extended warranty plan. Every consumer publication advises against buying them and says that they are almost always a bad idea. The odds of the extended warranty being a good deal are about the same as you winning the Publishers Clearing House Super Prize.

Anonymous
#1721212

You were given somewhat incorrect info. on the website it clearly states the replacement plans begin after the manufacturer warranty. So like the other commenter posted, you'll get the 1st warranty from the manufacturer then the lowes replacement plan

Anonymous
#1717301

Take a look at you plan again. Most of these plans start the day the manufactures warranty ends so the 2 years would turn your total protection into 4 years.

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Review
#1588875 Review #1588875 is a subjective opinion of poster.
Service
Lowes Replacement

Water bottles | Lowes review from Longview, Texas

When you buy the initial bottle water for $13 then return it for a fresh bottle of water for $7......it is simple people. You are actually just using their bottles, the bottles are actually worth nothing if you don’t want a water refill. Just get over it and sell them on Facebook for $5 or $6 and forget about it.
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Review
#1588010 Review #1588010 is a subjective opinion of poster.
Reason of review
Exactly as described/ advertised
1.6
Details

Update by user Aug 11, 2019

Not resolved. One Bali cellular shade remains on back order.

Had to make additional calls 8/9. Original order was 6/9. I am supposed to get a call back from Lowe's on Monday 8/11 with status of shade.

Do not order Bali products! Recommend that Lowe's stop offering Bali...

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2 comments
Anonymous
#1716841

Blinds are the least of your problems. If your sliding door is 3/4" out of square it isn't sealing properly. You should look into having your patio door removed and properly installed.

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Resolved
Review
#1586504 Review #1586504 is a subjective opinion of poster.
Service
Lowes Blinds Installation
Pros
  • Location and hours
Cons
  • Phone system
Reason of review
Problem with delivery
Loss
$273
Preferred solution
Price reduction