Latest review first
Lowes in Moss Point, Mississippi - I purchased wood for a large deck 6 years ago that is now rotten
We built a new house six years ago we built a large deck on to the house so far we have replaced about 6 or 7 deck boards that have rotten to the point of you could fall through them. We still need to replace at least 7 or 8 more before it is over be will be replacing the entire deck. The wood we bought was suppose to have a lifetime warrenty of about 40 years. What would you advise we do about this problem. I have a beautiful deck and would hate to see it be torn off because of fauilty materials from your store.
Lowes in Brooklyn, New York - Zodiaq counter top
I am completely pissed at Lowes and Zodiaq which is the name of the counter top i purchased and the installer whoever they are. I purchased this counter top 5 or 6 yrs ago they brought it to my house in two pieces which i didn't agree with and it had to be welded together which came apart once and they came out and repaired it at no cost. But now it has come apart for the second time and i was told it's going to cost me $85 for them to repair i will not pay a dime!!
Lowes in Denver, Colorado - Lowe's employees can't find their *** with both hands and a map.
Went to Lowe's #1630 in Littleton, CO around 5:00 pm on a Sunday. No one in the store (customer wise), not a busy time. I had questinos about a Rotary Sander, so I waited next to the Rotary Sander's for about 10 minutes. I made contact with no less than 5 employees, none of whom bothered to ask if I needed any assistance. SO, I took one of the display models to the vaccum section, to see if it would fit the hose of a bucket vac. There were no bucket vac, except for the display, which had no hose. I flagged an employee down, and I question whether or not she knew her own name, and she had to get someone else. This guy had no idea about which vac was where, and never heard of "hooking a sander up to a vac". (Seriously? and this person got hired to sell their merchandise?) The worst part? I applied to work for Lowe's a few motnhs ago - their exact words when they called me back: "I'm sorry, sir, but you seem a bit over-qualified to work here." Why? Because I can speak english, tie my own shoes & know the difference between prompt, courteous customer service and *** customer service? -I left my cart in the middle of the aisle, with the display sander in it, told the "tool associate" that he needed to perhaps attend a product knowledge seminar, and told the manager on the way out the door that this was the worst shopping experience I have ever had. I was prepared to drop $200.00 in this place, instead, I drove to Home Depot and spent $300.00 on things that the employees recommended to me. THD's workers gave me demo's, showed me how to hook everything up, told me which item to buy, vs. the other, and hnored the Lowe's coupon I had, just because I told them how much better their people are than at their compettitor. Lowe's carries a few more brands of tools that I prefer to use over The Home Depot, but I will order those online in the future and wait, instead of EVER going to Lowe's again.
Lowes building center
built a room adittion for a customer used all lowes products. everything bought from store was junk. there lifetime warranty plwood delaminated, skylights were all messed up, there interior doors were junk went thru 11 doors to get 4 good ones, all the wood purchased twisted in the walls,shiongles that were purchased all had same dyelot they were different shades,this only gets better whenever there so called professional carpet layer came in totally destroyed all the walls and trim put so much pressure on carpet stretcher cracked the walls in five places.myself or the homeowners cant get no restitution from store. after 34 years in buisness im telling everyone tio stay the *** away from that store there rip offs. need to go back to the family owned buisnesses. this has been going on for 1 and a half years now. god bless u if you buy from them you have been warned
Lowes in Pawtucket, Rhode Island - No fridge for two weeks...
It is liberating to decide to never, ever again enter a Lowes establishment. The wife and I bought a fridge 12 days ago. We were promised two different delivery dates (one after the other was cancelled the day before). The fridge is supposed to be here tommorow and guess what....no fridge! After wasting a few hours getting the run around from the store salesman, store manager, the corporate office and a supervisor at the corporate office, we just decided that they can keep the fridge. I am clearly dissatisfied with all phases of my interactions with Lowes representatives. Lowes just made it easier to shop because I will never grace their store with my presence (or my money).
We are building a new home and my wife wanted all matching appliances. We went to the Cookeville, TN Lowe's but because we had to have a counter depth unit that was not available in the store the associate recommended ordering it from their lowes.com online store....
I went to Lowe's for a second gallon of $35 paint--I took the lid from the first gallon to be sure of an exact match. The young woman at the paint counter failed to greet me; the other chewed gum. They took forever, and then they left. When I asked for my paint,...
I went to Lowe's to look for a washer and dryer. One of the service men said that he would be right with me, and he went of head to help these white people. And minutes later another service man said that he would be right with me and the other guy came back and...
Lowes Lack Of Pride
I a refrigerator the first one had dent in the front of the door a two inch scratch in the side down to the metal and was noisy. Sent it back another one was delivered that had two two inch scratches down to the metal in the side a chip out of one of he shelves. Went to talk to the salesman in the store that sold it to me. He said their manufactures don't care about anything they make and that most everything they sell isn't made very well and has something wrong with it and most people won't care about scratches. I don't know about you but if I'm paying a grand for something I think it at least it shouldn't be dented and scratched up. If you care you should shop somewhere else.
Lowes East Knoxville didn't service but did damage
I had bought a John Deere mower from Lowes in east Knoxville (TN). Not even a year later I had to take it in for service for a racing throttle. As I had bought the extended warranty I would have expected a smooth ride, instead they give me the run around for about an hour before I call corporate and they tell them to take it in for service. Two weeks later they finally send it out for repair (after I had called the third party repair shop and THEY told Lowes they were picking it up). I then find out that there's a bent crank shaft and a broken blade (neither of which were there before) - oh and none of it is covered by the warranty policy. All Lowes had to say was when are you coming to pick it up. I spend probably 15-20K a year at Lowes, hope Home Depot likes my money better
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