Lowes Reviews and Complaints
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Lowes in Columbus, Ohio - No customer service
I was looking for 3 items when I went in. Walked most of the store must have passed 15 employees and not one asks if I need help. Did not find what I needed and just decided to leave. It was early and hardly any customers. I was trying to avoid Lowe's . It was Morse Rd. store in Columbus,OH. Ended up back at Lowe's but they are no better. I have been to Lowe's probably hundreds of times and no one there would recognize me. When Menards opened I thought they might be better but now I'm not to sure about that.
Lowes in Los Angeles, California - Lowe's doesn't care about customers
I have had several negative experiences with Lowe's within the last year. 1) the interest rate charges by GEMB is outrageous. When I contacted GEMB to see about lowering the interest rate they were absolutely uncooperative, so I closed this account. Lowe's should not use GEMB (nor should any other retailer). Their interest rates are unreasonable and not in keeping with the rest of the economy. I realize it is GEMB charging the rate, but Lowe's should not turn over the credit aspect of their business to such a notoriously horrific credit processing company! 2) Lowe's does not stand behind their products. I bought a clothes dryer that broke within the first three months and wanted it replaced, but instead my only recourse was to have it (poorly) repaired. It has since broken twice more, outside warranty. Forget Lowe's - my son has been able to fix it both times, at no charge and without lame excuses, waiting on hold and being disconnected. 3) rude employees. I just had a very negative experience with an employee who was supposedly in 'customer service' that I came up against when trying to return a product that failed to work. I eventually got a refund, but that was after much huffing and puffing, overly dramatic keying in of my credit card number, sighing and slamming of cash drawer after retrieving my $8.14 cash refund. Who needs this place?
Lowes Food Loss Warranty
My refrigerator went out, and after 3 weeks of trying to get them to repair it, they finally gave up and paid me the purchase price because they were not competent enough to fix a simple circuit card, and I am still trying to get the food loss issue taken care of. The people with the warranty are NOT part of LOWES, so don't expect them to have any idea of what is going on, because they won't have a clue, and are dumb as rocks. I got reimbursed for the refrigerator, but am now trying to get the food loss coverage ($250.00 per incident) taken care of. The warranty people and food loss people are 2 different offices and don't seem to know how to talk to each other, so good luck trying to get them on the same page. The food loss person we finally spoke to said we had to send them a written list of food loss and a copy of the repair slip. The repair was never completed and they bought out my refrigerator, so there is no repair ticket to send to them. They can't get their heads out of the ground long enough to understand what I need to send to them with the food loss list. Also, don't expect to be able to do any of this online. It all has to be done over the phone and by mail. I would never ever, ever, ever recommend Lowes, their warranty program, or a Samsung refrigerator to anyone as long as I live. It is a nightmare, they are all complete idiots, and this is taking way too long to get taken care of. I used to hate going to Home Depot, but now I love it and will never shop for any major appliance at LOWES ever again, and will tell every friend I have to stay away from them like the plague.
Lowes in Baltimore, Maryland - Sales person misinformed me of what installation means to them
I purchased a new washer, dryer and tray for washer at Lowes. I was told that they would be delivered and installed free of change. I am a single woman. When it was delivered the delivery person said that he would not install the tray for the washing. I called the store (California, MD) and asked them when they could get someone out to install the tray. I was told that I was responsible for that ... Of course, that had to be done before they could connect the washer ... The washer was now in the middle of my hall on second floor. I have to find a handyman who will install the tray so I can get the washer out of my hall. Oh, and they delivered it on Sunday ... Thanks Lowes for not informing me what would be required and what you would NOT do.
I bought a gas dryer from Lowes. After delivery I pulled it back from the wall and found a large dent and scratch on the left side. The dryer still worked and I was not sure if workmen in my basement might have damaged it. Later that year I went to work for Lowes as...
Watch your appliances bought at Lowes
For the past seven months I have been a delivery driver for Lowes in St. Louis Mo. Every day we took applicance to homes in a Lowes delivery truck. As we loaded the appliances, we noticed dents, sctaches and damage on the appliances and showed it to our supervisor. She routinely had us delivery it to the customer that way. If they didn't see it, Lowes got away with it. Often the damage was unneath the appliance as if it had been dropped or bent up on the bottom. This is where all of the working parts are. If you buy appliances or cabinets from Lowes you better inspect it, you just might be getting damaged goods.
Lowes in Purchase, New York - I WANT MY TOOLS!!!!!!!
Lowe's, yes that awesome home improvement store has angered even me. During the Black Friday sales of 2011 Lowe's was running there Kolbalt 227 for $99.00 Great price right! well i went to purchase this set and they were sold out. I was told that they had more coming on the next shipment. On the next shipment they did not have any come in. So i went on and purchased hoping that they would come in on the next truck, well its now Jan, 18th and the tools are still not here. After contacting everyone at the store level i carried my complaints to the corporate level, hasn't helped. Know one knows when this tool set will be in if ever. I don't want a refund i want my tools!!!
Lowes in Nashua, New Hampshire - Do You Need Help
Every time I go into Lowes...I'm stopped at least 5 times by someone asking if I need help. This is EXTREMELY annoying and completely unproductive. If I need help I'll ask someone. If I don't need help all your doing is wasting my time. I can understand if I'm standing around and looking confused..but just walking (rather briskly) knowing exactly where I'm going and what I'm looking...why do the employees have to ask if I need help. And then there are the times where I am looking for something..and then I have a question about a particular product and there's no employee to be found....their spending too much time asking people (who don't need help) if they need any help. For those of us with an IQ over 90...we know it's just a PR to make the dumb and dumber "THINK" this is customer service when in actuality it's just total PR...and has NOTHING to do what-so-ever with customer service. Why don't you actually spend some time and money on training the employees at Lowe's on actual customer service..and NOT this PR ***.
Lowes in Phoenix, Arizona - Threatened By Lows store manager
Store 1607 in surprise Arizona had a department manager that had me carry by hand a near 100 pound 4 foot long appliance set up the tallest ladder they had by hand and when I approached the department manager and the night manager multiple times they did not care about my concern even though they have safety programs that say anything over 40 or 50 pounds require using an order picker. The final time I spoke to my night manager I specifically told him and I said this word for word because my grandfather had previously warned me about mentioning it this way, That I know my limitations although I have put down in the application i have never claimed a back injury I have had one at a previous job and i'm not going to hurt myself again doing things improperly. three days later the store manager Chuck, (who is still store manager by the way), his store manager in training Jeff who was arrested 2 years later for some sort of embezzlement crime and my night manager and the HR manager are all telling me that there is a rumour I have lied on my application about a possible back injury and if any evidence is found true I will be terminated. Afterwards I spoke to the store manager one on one because I was extremely upset by this because I have never spoken to anyone about my concern or a back problem to anyone other than my night manager and the night manager follows me in and when I tell chuck the store manager about approaching Duane the night manager and explaining what i did all the store manager had to say is that I was insulting to one of his top managers and I should go clock out. To top it off the night crew under this manager would clock in 30 minutes early during their 1 hour lunch breaks and just continue their lunch. Another incident involved some employees messing around with a forklift and hanging up wires with some employees sweaters high up so they could not get their clothes. Even after I had informed the manager of these things he did not care but wow talk about unprofessional this company I cant say is bad but this store specifically is HORRIBLE. These managers had bullied intimidated and threatened me.
Lowes in Lexington, Kentucky - LED Rope Light 18' with brackets
Made in China, for sell at Lowes. Screws for brackets break in half when driving into molding. Only 7 brackets for 18 feet of coiled rope. Does not end up looking like the pictures due to insufficient clamps to hold it straight. Chinese products suck! I realize there must be great profit in this inferior junk from China but I can not lower my standards just so I can pay a little less. I have had enough dissapointment to make an effort to buy products from reputable manufacturers. We should all boycott junk made in China to get the point across. It is seriously buyer beware.
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