Latest review first
Pushy lowes paint manager
I came into lowest store in oakpark heights mn #2315 and I wanted the valspar ultra premium paint and when the employee Megan which I guess is the paint manager took my paint order she insisted that I get the valspar signature paint I clearly stated No I want the cheaper valspar and that I do not like the signature paint she rolled her eyes and me and started mixing it in the signature paint anyway when another employee reminded her that she was mixing it in the wrong paint she gave them a nasty look and started whispering I refused to pay for the paint and ended up just leaving and having to postpone my project this is unacceptable!!!! My advice to lowest is to start choosing better employees
Lowes in Washington, District Of Columbia - Kobalt Tools
I purchased a full set of lifetime warranty Kobalt mechanics tools and screw drivers from Lowes to have at a econd home. Up to this point I always bought craftsman. The first time I used the 3/8 ratchet wrench, it did not hold the socket. As luck would have it, I was working on a dock and had no other tool to use - the socket fell into the water and I am missing a 1/4" socket. Lowes would not exchange the rachet for a new one (like Sears has always done to honor their lifetime warranty) and they wanted no part of giving me a new socket. Also, the screwdriver have proven to be toys - the straight edge bends and the phillips strips. Today I am gathering all of my Kopbalt tools to return them - should be interesting to see how that goes. I will replace them with Craftsman - they look real good after this episode.
Lowes and Home Depot - Bait and Switch
So we recently went to both Lowes and Home Depot to buy a 5ft sliding glass patio door. What I'm so pissed off about happened at both stores. You go in and all of their display patio doors are 5ft models. They clearly have a price tag of about $429 with the words In Stock. When we tried to actually order it, they told us they never stock 5ft doors, only 6ft doors and we'd have to order it. Ok, we'll have to wait two weeks which is not terrible. Then they say O, and because we have to order it, its now a 'special order' and the price is now close to $800 !!! How is this not false advertising !! This cannot be legal ! They bring you in the store with one price and then say they never stock them at that price and the actual price is almost double ! We found a 5ft door at a building supply company and paid the $429 like it was supposed to be. I will NEVER EVER go to these box stores again.
Lowes in Bayside, New York - Hot water tank install
I purchased a40 tall hot water tank, when the subcontractor came to install the hot water tank they brought a short and proceeded to tell my wife a tall would not fit, when my wife explained that we ordered a tall and that is what we had they still explained it would not fit, not saying they did not even have the tall on the truck. Bait and switch, I would not recommend LOWES nor trust the subcontractors. We paid extra for a local plumber and they stated they cloud install the tall with no additional work, and stated our ceiling is 8'6".
Lowes -Bad Rug Purchase
We purchased a berber rug March 2011 that was advertised for HIGH TRAFFIC AREA. The area which it was installed is NOT a high traffic, a media room which is hardly used. It is fraying at the seems,has pulls and looks worn.We contacted Lowes and got the run around,they sent an inspector who alluded that we could hire him for a favorable review on our behalf. The manufacturer states they rug is fine based on this inspectors report. Lowe's will not stand behind the product. The store manager, Laurie Creek has not been helpful or apologetic. The warranty is not on the rug but on the installation which is not disclosed at time of purchase. We have a six months old rug that looks 10yrs old. I never expected this from Lowe's
Lowes in New Orleans, Louisiana - Poor customer service
i was in lowes on jefferson hwy today, looking for assistance. the only employees i could find were all at the back door, laughing it up, laid back, and looked at me as if i were intruding into their living room. i thought maybe they were on break, but they all had their vests on, and were on the salesroom floor. i just wanted help in the hardware department. this was a horrible display of poor customer service. ill shop somewhere else. i finally found an employee to help me, way up front, but this employeee was hammered by other customers seeking assistance. meanwhile, a half a dozen employees were somewhere else. the attitude i got from them was nothing less than intimidating.
Lowes in Lafayette, Louisiana - We purchased
We purchased a refrigerator last month. The noises it makes wakes us up every night. Went there two weeks ago to complain but we were told they all make these noises. Went back today and they us it was over 30 days and we would have to have it repaired. Had we been told this 2 weeks ago we would have a replacement. After spending over 2000.00 cash I am appauled. I will never buy another appliance from Lowes and I will spread the word. They leave the customer uninformed until it is too late. I am no dummy but they need to be up front with their customers. I will rent a truck and put in on their doorstep..
I purchased a saw from lowes on the 12 months same as cash plan. When I received my first statement I noticed that it said that it was deferred interest with pay. When I went in to pay my bill I ask the clerk what that meant. She said that is 12 months same as cash. I...
What a scam Lowes is running, they now sell these discounted Pellet Stoves, about 3/4 of what a local stove shop sells them for. Not worth even looking, they don't have a clue where to get the pipe to make the stoves work, they basically sell you an ornament for your living room to set the mail on! Try the store mgr, try the district mgr, they are clueless about these stoves to. They could care less, they got the sale already and they can only tell you to special order the pipes. You get to guess what you need and then pay for the special order and shipping!
Lowes cuts back on discounts to veterans
My husband and I have been loyal Lowes customers for years. Approximately one year ago, we were pleased to learn of Lowes veterans discount. J** served our country in Iraq, Afghanistan, Kosovo, and Haiti. While in those countries, he was blown up on three occasions, losing some of his comrades and suffering injuries of his own. Today, we visited our local, Texas store in Atascocita (7355 FM 1960 Rd. East 77346), and discovered that Lowes has now changed its veterans discount policy. We are only allowed discounts four times per year? I wonder how the people of the United States would react if our soldiers only chose to protect this country four days per year. I assume that the policy has changed in the face of too many men and women returning from war torn countries and trying to take advantage of a 10% discount. What if the military and Department of State elected to only offer the rest of us, as U.S. citizens, 10% protection in the face of terrorism? I'm more disappointed in your decision than I can put into words. A small discount seems little to offer in the face of what these men and women have sacrificed for the rest of us.
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