Lowes Reviews and Complaints
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Lowes sold us "used" fridge as "new"......
We placed an order at the Lowe web-site online for a new refridgerator and stove Nov. 22, 2011. Our zip code indicated the Bedford Heights, OH store would process the delivery. After waiting a month, and 2 "rescheduled" delivery appointments, they brought us a "new" stove and a used refridgerator. They didn't tell us the fridge was used, instead they left us a "voice mail" they it had a damaged right side and they would give us 10% off. Turns out the left and right side had 12" dents and the Stainless Steel had a big "ding" on it. That night it quit working and we lost all our food, frozen and fridge. After calling, going into the store, contacting the number they gave us, and callling again....they finally agreed to bring us a "loaner" fridge until the new one could be delivered. They gave us $300 cash for our lost food. They didn't make any effort to go above and beyond to make it better for us. Maybe an apology and a $25.00 for goodwill would have been appropriate. We realized the original fridge they brought us was used after we received the new one, completed wrapped up in plastic....the front, the drawers, and shelving was all wrapped solid in perfect condition. That is when we thought, WOW - that first fridge was "used" and not new at all. I hope someone reads this from Lowes, and tries to make it better. After all, we like Lowes because it is cleaner than Home Depot, but now we are so disappointed. At this point, I don't think we will purchase our granite from Lowes....The end.
Lowes in Spokane, Washington - Lowe's lies
We purchased a new hot water heater from Lowe's, a subcontractor came to install it and drained our old hot water heater down our basement drain, clogging it. We had a huge flood of sewage in our basement and a third party confirmed it was because of the silt and sand from the old hot water heater. Initially Lowe's said they would pay for everything but then they turned us over to their insurance, which turned us over to the subcontractor's insurance, which refused to pay. Now we are on the hook for almost $4000 and have to go to our own insurance, which will raise our rates. Lowe's guarantees their work and has contracts with all their subcontractors, but when one of them messes up, they suddenly say it isn't their problem. They're despicable.
Lowes in Newark, New Jersey - Ridiculous service
Lowes Manager: Both I and my wife are upset with your Toms River NJ store customer service desk people. Their attitudes are awful and insulting. We are both never walking into your stores ever again. A year ago, my wife was told she was *** and called 'a ***' by one of your customer service desk workers while my wife was making a return. She's not forgotten the experience, and she remembers it unpleasantly every time she makes a purchase at your store, even today. She dreads having to walk into Lowes, and dreads having to deal with the customer service desk on a propane bottle return or anything similar. Just today, I went shopping for a few minor things, a dog 'pet' door, pet supplies, some fasteners, and was thinking of checking on kitchen appliance prices; I wanted to surprise my wife with new stainless Freezer / Refrigerator, one with water and ice making options on the door. I entered your store from the contractor entrance, and I have to admit, the people at the contractor entrance are hardly ever a problem. I asked about small 'pet' doors, (I know where the appliances are), and the contractor desk people were friendly, helpful, and had a pretty good attitude; they directed me to the pet aisle, aisle 23. The contrast between the contractor desk was and is in complete contrast to the people working at the other entrance, where my wife was insulted and where I ran into trouble just today. Today I was thrown out of your store. I had a thousand dollars in cash in my pocket. I was going to look at appliances. Dumb. As I walked through the store, toward the pet aisle at the opposite end of the store, two young Lowes women employees approached me, and advised me I had to have my 22 pound Boston Terrier in a cart, or I had to carry her, and that the rules were 'pretty strict.' They oohed and aaahed and remarked how cute my little dog was, and said she was pretty, and I was not surprised at this, she is a cute little dog, but I was surprised at the instructions, so I put my small dog in a cart and continued shopping. As I approached the main customer entrance, a old woman with more hair spray and bottle brunette coloring on her head than common sense stepped out from behind the customer service desk and nastily told me I had to leave the store immediately. I asked why, and she said, "health reasons, the board of health has a law and dogs are not allowed in all stores, it's posted at the entrances." She chaperoned me to the exit and made sure I left. Hmmm. Health reasons? Lowes does sell pet supplies, don't they? My dog was in a cart, as the young lady employees instructed me. Maybe your hair sprayed and brunette in a bottle employee with the foghorn voice doesn't want my dog getting sick from all the leaking pesticide containers in your store, the ones across the aisle from the pet supplies? Is this possible? That must be the health issues she's referring to. Hmmm. I was puzzled. I know Lowes has a pet aisle, I know they do, I've seen it, I've bought pet supplies from it. And, in the space of 30 seconds I was told two different things by employees of Lowes. I left the store with my 22 pound dog under my arm. My little dog was cuddled up, right next to the $1000.00 in cash in my chest pocket. Outside the store I looked for the board of health sign, and couldn't find one, so I walked back in to question the hair spray bottle brunette woman, and before I even got two steps in the door she started shouting in her foghorn voice that I had to leave. No problem. I'll leave, and I'll be *** if I'll ever step back into your store with your nasty people with lousy mixed up insulting attitudes ever again with a thousand dollars in my wallet and high limit credit card. How about that? I left, and made three trips just today to your competitors store where I made my purchases for my projects. They love my little dog there at your competitors store. My wife is never going into your store ever again, and neither am I. Your customer service people are rude, poorly trained, often confused, clueless about the products on the shelves, and frequently nasty. Good luck with your business venture. Go be nasty to someone else. I'm amazed your in business. I've walked past broken leaking pesticide containers broken and spilling and leaking into the aisle in your Toms River store, I've seen pesticides marked down to next to nothing prices and in failing containers leaking into the bins they were thrown into, I've seen pallets of fertilizer with broken bags leaking and tracking up and down aisles, I've seen shelves poorly stocked with the same item at two different prices, damaged goods displayed for sale, incorrect pricing, 'SUPER SALE' items ringing up at 20% and 50% over the marked SALE price, incorrect labeling, no knowledgeable salespeople in sight for hundreds of feet, far too few manned checkout registers, and far too many customer service people who don't know how to operate the registers and handle ordinary transactions. God forbid you actually ask for the SALE PRICE marked on the item on a shelf, at your Toms River store, you'll lose 15 minutes out of your life while the staff slowly drag themselves around in circles seeking whatever special super authority necessary to sell you the item at the price marked on the shelf. I've seen all this, my wife has been treated nastily, and now today, I was thrown out of your store because of a little 22 pound dog, on our way to the pet aisle. I had a THOUSAND DOLLARS CASH in my pocket. Goodbye.
Lowes uses Certegy
Lowes uses Certegy Inc, a well documented Federal Trade Commission abuser of credit laws, uses Artificial Intelligence to deny approval of checks to capture good paying Lowes customers personal financial data and then sells it to subscribers via a Gold Membership Package. Its organized crime. don't beleive me write a POS check to pay for goods and services at Lowes and watch what happens. CONTACTS: Fidelity National Financial, Inc. - Daniel Kennedy Murphy, Senior Vice President, Finance and Investor Relations, 904-854-8120, firstname.lastname@example.org; Certegy Inc. – Mary K. Waggoner, Senior Vice President, Investor Relations, 678-867-8004, email@example.com
Lowes will fire their workers unfairly!
A manager is in cahoots with the company to lie on a worker under him and cause him to lose his job 3 days before xmas and lose his insurance when he has epilepsy and now will lose his home and insurance to get his medicine that he desperately needs. This manager has joked around and kicked this worker and made fun of him because of his epilepsy but the worker did nothing to him. He called him the paint shaker, the floor cleaner because of his seizures. How can a company do this to a worker that has been with them for years. I don't see how the manager of that department can possibly live with what he has done to this guy. We have called around and there is a good chance we have a law suit. Would serve them right after what they have done. His dr. is amazed that this has happened. Anybody else out there had this problem with Lowes?
Lowes in Los Angeles, California - LOWE'S DISRESPECTS VETERANS
Today I was appalled to find that Lowe's will not accept my federally issued military ID (with picture, address and SS#!) as a valid form of ID. We live 1/2 block from the store and shop there several times a week. Between personal and business needs, we spend at least $20k a year at this store! I was returning a ceiling fan bracket (same box, wrong model, exchanging really) and a light bulb for which I had a receipt, and a couple of switch plate covers ($8). A couple days ago I noticed that I had misplaced my driver's license (it's probably stuffed in a drawer or pocket). My husband has just been diagnosed with stage 4 cancer and getting a replacement just has not been a priority this last week. I gave the cashier my military ID, at first she accepted it but it uses my SS# as the ID number. I gave her my DL#, something I memorized decades ago. She then refused to accept my ID. I asked if photocopy of my license would do and she said yes. I went home and printed the COPY of my license that had just been used to purchase real estate in a another state, got my birth certificate, the paperwork to my disabled parking placard, a DMV receipt for my license with the license number and went back...mad. The same cashier did not look at any of the documents, except the PHOTOCOPY of my DL...which had the NUMBER blacked out. Instead of verifying the DL# on the other documents, she asked me to give it to her VERBALLY (which I had done the first time) and processed the return. I had come to replace the ceiling fan mount, get a light fixture and order sod for the back yard. I then told the manager I would be going to Home Depot for those things after he refused to consider how ludicrous the entire experience had been...or even apologize..and sided with the clerk. I went to Home Depot, where they not only accepted my military ID to verify my PLATINUM credit card, but also gave me a military discount! PS...I had a US Navy ball cap on my head at the time too! My husband risked his life for 30 years to protect unreasonable people like those who run Lowe's. The manager there makes exponentially more money than my husband ever made, with no risk to his life and without being deployed 2/3 or more of every year. My husband suffered 2 amputations and other physical injury due to his service, and Lowe's won't even accept my military ID to return a couple of items! The would, however, accept a PHOTOCOPY of my DL with the NUMBER obscured! Really? Beware military vets...your federal ID...which is supposed to be good in all 50 states, is not good at Lowe's. They want your state issued DL in stead, good only in ONE state. Lowe's: You should be ashamed of yourselves! You lost a good customer.
LOWES!!!...Black Friday Beware!!
:roll I'm reading everywhere that this is happening. I bought the appliance suite on black friday and again they called the day before to let me know the fridge would'nt be coming until February!...really?. Soooooo we're going to use an ice chest for a fridge and why in the heck you're just telling me the day before delivery. It was in stock the day I purchased it, supposedly put on hold until I was ready for it to be delivered. The store manager felt I could just buy another ( what the ***...who cares)..I ask for something other than an ice chest, since we don't have ANY appliances to begin with...so they said they will send a top freezer loaner fridge (probably white) to match my stainless steel..and dead smack before Christmas too!!..HO HO HO..I almost despise them at this point. I still have to make payments on something I don't have :x..If anyone have had to renovate a home then you'll know my stress level is a 1,000 and now this!..I called the main customer service cause I'm not letting this go. I honestly believe my fridge on hold was sold to someone else. If I don't here from the senior manager as told, then BBB will be next. This is soooo unacceptable!!!
Lowes Delivery Service
Lowes.com orders are a mess
I ordered 3 flashlights from Lowes.com on 11/24/11. It says they will be processed within 24 hours. A week later on 12/2/11, I get an e-mail that says there is a backlog and my order will be shipped within two weeks. Fifteen days later I get an e-mail saying that two flashlights have shipped. I tried to call to find out what happened to the third one but they were closed. After waiting on hold for a while, I was able to speak with someone who told me that two flashlights had shipped and should be here by the 23rd, 29 days after I placed the order. She told me that the third flashlight is still back ordered and they would send it when they could. She didn't give me any idea when that would be. I told her that the last e-mail should have explained what was going on, rather than leave it up to me to guess and have to call in twice, then sit on hold to find out what she told me. I told her based on this experience, I won't be ordered from Lowes.com again.
Lowes is good for America
I'm so proud that Lowes carries more made in America products than their competitors and that they are not supporting the dishonest propaganda of "All Ammerican Muslim" That show is a whitewash over the growing muslim population in the US, that will soon be a dangerous rioting, separatist movement in our country, the way they are in many countries in Europe. Lowes was only one of dozens of companies that pulled their advertizing after the show debuted and they had a chance to see it for the transparent vehichle for propaganda that it is. Most of the people who jump on the bigotry bandwagon would not want their children going to school in the town where the show is filmed.
Lowes in Catonsville, Maryland - Horrible Cowards
A handful of loonies protest a show on the basis that it portrays arab americans as ordinary people, and Lowes gives in to them? Why would I want to support that level of cowardice? It's disgusting. Yes, Home Depot is politically MUCH worse. So I'll go to Ace instead. Jon Stewart nailed this one. http://www.thedailyshow.com/watch/tue-december-13-2011/kabulvision---a-new-lowe Lowes had no reason to care what some fanatic from Florida thought about American Muslim. Now we need to give them a reason to care what we think of their craven behavior.
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