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In the last 2 weeks I purchased a 20 inch stove online from Lowes and the whole thing was a disaster, from start to finish. Without going into the long winded details, I decided to keep the 400 dollar stove with the crooked door after they brought a second stove with...
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9 comments
Anonymous
#832245

They did this to me today because I posted a negative review of some absolute *** tile they sold me and installed for $10,000. I do not trust a single review on their website now and will be using Home Depot instead.

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Review
#252890 Review #252890 is a subjective opinion of poster.
Loss
$400

Lowes lied about freezer being in stock at their stores

Today, August 1, 2011, my wife and our youngest 4 children went to Lowes on 130th Avenue in Calgary to purchase a chest freezer, and they were out of stock. Thye called the store off of 16 Ave NE and said that they had 2 of the 8.8 cu ft chest freezers in stock, but could not put a hold on it as that was against store policy since it wastes their time to have consumers show up. The clerk assured us that teh other clerk at the 16th Ave store had visually confirmed the freezer being at the store though and if we hurried we would be able to get it especially as it was a holiday. We said we had been in this sitution before and that we did wnat our time wasted driving some 20 plus kilometers to find it would not be there. He reassured us again it was visully accounted for. We drove to the store only to find that after half an hour of standing around for them to look at for it in the warehouse, that indeed it was not there. I inquired about a larger and more expensive freezer for over $500, and they looked for that one, and said it would be available on August 8. I went away empty handed and disappointed that yet again I had been dragged around and abused by the big box store people. Apologies were offered by the store clerk but that does nothing for my 2 hours of time, wasted gas, and general frustration and a really poor company policy of Lowe's ...they absolutley gaurantee nothing, and I will try to not shop there again. Not that I have ever had better success at Home Depot who said they could special order a freezer for me across the street from Lowe's. Useless companies, that need a good look at their policies and procedures!!!
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Review
#252670 Review #252670 is a subjective opinion of poster.

Never choose Lowes for a kitchen remodel.

Living in a home with an outdated kitchen for years sucks. We finally decided to remodel and chose Lowes. Big mistake! There is terrible communication between the customer, Lowes, and contractor. Workers do not ever show up on time, and are not reliable. They never come prepared. Lowes wil never call you to tell you when they are coming and if you call to ask they give you an attitude and make you wait half an hour for a call back. I could go on forever..bottom line? They suck! If you need something done within reasonable time, and with friendly workers who show up on time, Lowes is not an option. Theyre horrible management, communication and employees make for a remodeling nightmare.
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3 comments
Anonymous
#1156252

You got off easy! I don't have enough time left in my life to talk about how bad lowes is!

Going through kitchen remodel now with them and really wished we didn't.

Costing way more than supposed to and nothing is going right. Thinking of getting legal help!

Anonymous
#497329

Every city is different, since you are talking different contractors. I can only give my experience with the Pasadena, TX store.

Overall, I am delighted with my project. I had my kitchen completely redone. I did the initial removal, emptying the room of cabinets, countertops and linoleum flooring. I made some electrical fixes and got the sheetrock in good shape.

I took my own carefully thought out plan into the store, made adjustments due to availability and ideas from displays. Contractors from Lowes put in the custom made cabinets, countertop and ceramic tiles. I have no complaints about any of it, very professionally and quickly done, my kitchen transformed from ugly to beautiful. I got good prices and the entire job came in at about $12,000.

If you are thinking about using Lowe's here, I give my complete endorsement of the place. This was not an overnight project, took about 6 weeks total, but that must be expected.

Anonymous
#329008

Wow, our kitchen remodel went off without a hitch, I was impressed in how they coordinated everything and every one. I received a broken door on one of the cabinets and was no problem getting a replacement.

The sales staff was very cortious and kind always.

I guess the store here, 1081 lakewood wa, must be staffed better. Would I recommend Lowes in the future, absolutely!

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Review
#252609 Review #252609 is a subjective opinion of poster.

Lowes in Kansas City, Missouri - Price Hike/Gouge

I did a week's worth of research on a new washer becuase our older one stopped working. I found one at Lowes and it was 449. that was 2am and I saved it to my shopping cart and then went to bed to be sure I wanted it. At 10am the same day it was changed from 449 to 799. Neither price was a glych. It looked like they did it b/c the reviews were too good for the low price. There were 172 reviews 5 star. Most b/c of the low price. I am pissed. Do not buy from Lowes without checking all other places first. They were below other places on that one and now they are much higher. I think this is price gauging. they shouldn't be able to raise the price that much just because people liked it. Plus the only reason most were so happy to make a review was b/c of the great bang for the buck. Obviously they made enough money on it at the other price for it to sell that many and be fine.
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3 comments
Anonymous
#324576

It wasn't an ad, it was the actual price before. And I asked when we went in and the lady just awkwardly Smiled.

Now this washer is on sale for 100 more than it was before, so don't fall for the sale ad b/c other stores have it cheaper anyway. Hike it up a ton and then fool people into thinking they are getting a good deal. The back of the current ad shows them and they were regularly 450 less than 2 weeks ago. That is why I am pissed.

It was not on sale at 450. It was regular price and it changed online in my cart the same day.

Anonymous
#324554

did you take a copy of the ad in . I did and they still honored the price...sometimes you have to ask.

juniper1102
#321205

Clarification. It went up to 699 online and up to 799 in store in Independence, MO.

Outrageous.

We needed to use a lowes card and a debit card so we sould have had to go in store anyway. Unbelieveable.

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Review
#252487 Review #252487 is a subjective opinion of poster.
Loss
$350
Very angry today. Lowe's violated their return policy. The guy who works at customer service refused our returning since items not in receipts. He insisted it's Lowe's return policy. But I found this on the back of receipt. For returns whithout valid...
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6 comments
Anonymous
#430448

How come every customer says they spend $10,000? PLEASE. No receipts refuse to give your credit card to verify sale= probably stolen.

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Review
#252412 Review #252412 is a subjective opinion of poster.
Lowes sold defective Frigidaire Freezer
Lowes sold defective Frigidaire Freezer
We bought a FRIGIDAIRE freezer that was delivered July 19, 2011. Followed cooling instructions to prepare to freeze. Picked up a steer we had processed (600lbs) and put in freezer on July 21, 2011. Everything froze fine, I got hamburger out of it once and a roast on...
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3 comments
Anonymous
#929424

I think Kenmore is made by frigidaire.check it out.

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Review
#252396 Review #252396 is a subjective opinion of poster.

Lowes in Lawrence, Kansas - Troy-Bilt Trimmers Built To Run 10 Hours, Only

Troy-Bilt trimmers require that the valves be readjusted after using 10 hours and every 25 hours afterwards. This information is not provided on the outside of the box. This required an individual to take the motor partially apart adjust both the intake and exhaust valves and torque the head back on correctly. Consumers do not have the knowledge to perform such repair are required to have it done by a professional for approximately $35.00 to $50.00 or more, on a $200.00 piece of equipment. Called Troy-Bilt at 800-296-6215 explaining to them that normal individuals did not have the equipment or know how to repair nor should consumers be required to pay $35.00 to $50.00 to repair every month if used 4 hours a weekend. Someone in the back ground told the individual I was talking to to disconnect the phone immediately. Wouldn't consider Troy-Bilt equipment as a choice of quality. Lowes needs to review what it offers the public in this case I felt Lowes is in as much fault as Troy-Bilt/MTD
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Review
#252010 Review #252010 is a subjective opinion of poster.
My husband and I purchased Mohawk Wear Dated carpet from Lowe's and it was installed on May 7, 2010. The carpet was represented to have a 15 year warranty. Since we are in our 60's we expected that we would not have to re-carpet our home again. However, within 6...
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2 comments
Anonymous
#351142

I am about to start the claim process - and the number I was given states I can't call it from my calling area - so I can't even get started with Mohawk. My carpet is only two years old and it too shows a lot of wear in the traffic areas.

This carpet is in our master bedroom; the carpet I have in my living room is 15 years old and looks better than this new stuff.

We don't even wear shoes in our house and there are only two of us living there - I am really concerned how this is going to go. If anyone as a different phone number for Mohawk - let me know!

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Review
#251871 Review #251871 is a subjective opinion of poster.
DO NOT use Lowe's garage door opener installers! They are not professionals, are not honest, and Lowe's will be of no help if you have a problem with their work! After 26 years of service, the old garage door opener at my former residence (now a rental) broke....
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3 comments
Anonymous
#326789

Lowe's Pro, how long have you been working as an internet spin doctor for Lowe's? That's very cute how you blame the victim for Lowe's installer's wrongdoing.

FYI, and I should have included this in my review, I cut the cables because the installer ran away and wouldn't answer his phone or call me back.

They were hopelessly tangled around the axis bar. The only other option would have been an expensive evening call out from a real professional.

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#251430 Review #251430 is a subjective opinion of poster.

Lowes in Eugene, Oregon - They damaged my car!

the were loading a chest freezer into my car and just tossed it in and broke off the rear plastic interior panel in the back of my trunk the guy di not seam to care much luckly i found a replacement part cheap at B&R Auto Wrecking. they do sell decent stuff though :) the holiday 5.0 chest freezer has been good and not to loud we got it a few weeks ago and it holds alot of food sorry im ramebling i guss it makes use have 100 words on here i think lowes is okay but should of offered to fix my car
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1 comment
Anonymous
#317470

I'm laughing at your complaint and here's why:

#1. They were loading a CHEST FREEZER into your CAR. FREEZER ... CAR. Is it duh or no duh?

#2. "They do sell decent stuff though, smiley emoticon." Who does, Lowes or the junk yard?

Okay, stay with me here.

#3. You're freezer is "good, not to loud and holds a lot of food". How did we get here?

#4. So you still think Lowe's is okay but they should have fixed your car ... that you ALREADY fixed? At this point, why? It's over and done with thanks to B&R Auto Wrecking.

Just quickly--look at my comment. I use commas, periods, and general grammar correctly. One hundred words or not, your complaint was just one big, confusing, messed-up, run-on sentence.

Review
#251053 Review #251053 is a subjective opinion of poster.
Loss
$159