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Lowes in Poulsbo, Washington - Employe was not helpful and rude

I was at your Lowe's store yesterday in Silverdale WA. to purchase a new freezer and had already compared prices at several stores. I went to the desk and had to ask for assitance from two salespersons. One very upset rep finally went back to the appliance section to help me with some questions about the freezers.When he told me the price for the freezer, he asked if the price was the lowest and I said not even close, if fact it was higher by $50. I asked if Lowes would beat the price, as your slogan's suggests. He said that they were not the same values with out even asking what the other makes were or where I was getting my prices.He walked away and so did I and purchased the freezer at Home Depot for $50 less. 450 higher
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3 comments
Anonymous
#359144

*** bag bargain shopper.. stay shopping at home depot

Anonymous
#355894

go to home depot. and you will get good serves. I went to lowe's and I won't go back.I got the same.go to the depot.

Anonymous
#355788

The reality is the average simple minded minimum wage earner at most all home improvement stores couldn't tell you the first thing about comparable features. Each home improvement chain have cheaply engineered specific models made just for them so they don't have to "match prices". Plus, don't walk in the place and expect to be treated like royalty; either you want what they have to offer or not.

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Review
#266592 Review #266592 is a subjective opinion of poster.
Loss
$50

Lowes in Moss Point, Mississippi - I purchased wood for a large deck 6 years ago that is now rotten

We built a new house six years ago we built a large deck on to the house so far we have replaced about 6 or 7 deck boards that have rotten to the point of you could fall through them. We still need to replace at least 7 or 8 more before it is over be will be replacing the entire deck. The wood we bought was suppose to have a lifetime warrenty of about 40 years. What would you advise we do about this problem. I have a beautiful deck and would hate to see it be torn off because of fauilty materials from your store.
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3 comments
Anonymous
#368869

there is no one in the country who will guarantee wood. that is an asinine thing to even suggest.

it is biodegradable and no company would do it. trex is not even guaranteed

nikalseyn
#354538

contact Lowe's or your contractor. Your contractor is either out of business, bankrupt or has fled the county by now, so get out your warranty papers---you did keep them, I assume---and contact Lowe's.

The guy should come out and inspect the deck and he can then tell you whether it is the wood or some contributing factor that is making the deck rot. You may have a problem with water, drainage, who know what, that is making the deck rot away.

Anonymous
#354506

are you seriously expecting someone from lowes to come on here, and contact you about this? dumdumdumdumdumdum

:cry :cry :cry

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Review
#266172 Review #266172 is a subjective opinion of poster.
Loss
$2000

Lowes in Brooklyn, New York - Zodiaq counter top

I am completely pissed at Lowes and Zodiaq which is the name of the counter top i purchased and the installer whoever they are. I purchased this counter top 5 or 6 yrs ago they brought it to my house in two pieces which i didn't agree with and it had to be welded together which came apart once and they came out and repaired it at no cost. But now it has come apart for the second time and i was told it's going to cost me $85 for them to repair i will not pay a dime!!
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Review
#265783 Review #265783 is a subjective opinion of poster.

Lowes in Denver, Colorado - Lowe's employees can't find their *** with both hands and a map.

Went to Lowe's #1630 in Littleton, CO around 5:00 pm on a Sunday. No one in the store (customer wise), not a busy time. I had questinos about a Rotary Sander, so I waited next to the Rotary Sander's for about 10 minutes. I made contact with no less than 5 employees, none of whom bothered to ask if I needed any assistance. SO, I took one of the display models to the vaccum section, to see if it would fit the hose of a bucket vac. There were no bucket vac, except for the display, which had no hose. I flagged an employee down, and I question whether or not she knew her own name, and she had to get someone else. This guy had no idea about which vac was where, and never heard of "hooking a sander up to a vac". (Seriously? and this person got hired to sell their merchandise?) The worst part? I applied to work for Lowe's a few motnhs ago - their exact words when they called me back: "I'm sorry, sir, but you seem a bit over-qualified to work here." Why? Because I can speak english, tie my own shoes & know the difference between prompt, courteous customer service and *** customer service? -I left my cart in the middle of the aisle, with the display sander in it, told the "tool associate" that he needed to perhaps attend a product knowledge seminar, and told the manager on the way out the door that this was the worst shopping experience I have ever had. I was prepared to drop $200.00 in this place, instead, I drove to Home Depot and spent $300.00 on things that the employees recommended to me. THD's workers gave me demo's, showed me how to hook everything up, told me which item to buy, vs. the other, and hnored the Lowe's coupon I had, just because I told them how much better their people are than at their compettitor. Lowe's carries a few more brands of tools that I prefer to use over The Home Depot, but I will order those online in the future and wait, instead of EVER going to Lowe's again.
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5 comments
greenturtle36
#643316

I used to work at Lowe's and I can tell you what the problem is: They don't want to pay people to work. I worked in Hardware, but was often forced to help customers in other departments that I was never trained in and knew nothing about, because there was nobody scheduled in that department.

Now, someone on the outside looking in will say "well just cross train for other departments", but, when you have no help in your own department, AND you have to stock freight because the store refuses to hire stockers... When do you have time to train? Your manager is going to let you off an hour early so you can go train in another department?

Yeah right. And, no, you can't stay an extra hour because you get written up if you have overtime.

Anonymous
#506887

Liability. Even though the heaetrs clearly said not to install them in bedrooms, where the oxygen could get depleted and suffocate people, idiots still did it.

So most larger suppliers have quit handling them to avoid being sued. They do work just fine if installed and used properly; heck in my state the average low income family has all ventless gas space heaetrs, the old type with the ceramic inserts in them.

My weatherization program takes those out though, once we tighten up the house since the CO level goes too high. We no longer use the new ventless heaetrs either because of the possible liability even though they are much safer than the old heaetrs we take out.

Anonymous
#377872

Lowes just look at How many customers you have lost just because of your employees putting in their comments and degrading those that have a negative comment about your company.

Anonymous
#354248

Lowes has a bad habit (not every store) of cutting staff to save money. This is usually due to poor management or low sales.

The people who are left in the store have to cover at least two and 3 departments at the same time. It is not the salespersons hiding, it is poor management. Those who are pro Lowes can argue all they want.

It is a fact. I have been there, I know.

Anonymous
#353614

Maybe the employee couldn't help because we don't sell "Rotary" sanders. We sell round orbital sanders and square power sanders.

Check Lowes web site. Not one "rotary" sander. And yes..we do sell attachtments to hook them up to a vacume, the bucket vac, which is a vacume you attatch to a bucket or any other shop vac we carry. Maybe you should know what your looking for before you go in.

Then maybe we can help you. By the way..wth is "hnored" Mr. over qualified ?

Good luck at The Homo Depot. And that was not a typo.

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Review
#265684 Review #265684 is a subjective opinion of poster.

Lowes building center

built a room adittion for a customer used all lowes products. everything bought from store was junk. there lifetime warranty plwood delaminated, skylights were all messed up, there interior doors were junk went thru 11 doors to get 4 good ones, all the wood purchased twisted in the walls,shiongles that were purchased all had same dyelot they were different shades,this only gets better whenever there so called professional carpet layer came in totally destroyed all the walls and trim put so much pressure on carpet stretcher cracked the walls in five places.myself or the homeowners cant get no restitution from store. after 34 years in buisness im telling everyone tio stay the *** away from that store there rip offs. need to go back to the family owned buisnesses. this has been going on for 1 and a half years now. god bless u if you buy from them you have been warned
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2 comments
Reality69
#671705

Carpet so strong it can pull walls out? That's a product I wanna buy!

nikalseyn
#352829

I assume you discussed this with the manager of the store and if no satisfaction, contacted corporate?? What did they say and do?

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Review
#265547 Review #265547 is a subjective opinion of poster.

Lowes in Pawtucket, Rhode Island - No fridge for two weeks...

It is liberating to decide to never, ever again enter a Lowes establishment. The wife and I bought a fridge 12 days ago. We were promised two different delivery dates (one after the other was cancelled the day before). The fridge is supposed to be here tommorow and guess what....no fridge! After wasting a few hours getting the run around from the store salesman, store manager, the corporate office and a supervisor at the corporate office, we just decided that they can keep the fridge. I am clearly dissatisfied with all phases of my interactions with Lowes representatives. Lowes just made it easier to shop because I will never grace their store with my presence (or my money).
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2 comments
Anonymous
#357325

If they really called corporate, then CCIC would have had the SM fly to the factory and pick up an appliance, and deliver the appliance while wearing a tuxedo.

Anonymous
#352905

SO you called CCIC and the store didnt resolve your problem? Did you talk to the SM?

was the fridge in stock?

what about delivery? Did they run them selves or is it a 3rd party company?

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Review
#264811 Review #264811 is a subjective opinion of poster.
We are building a new home and my wife wanted all matching appliances. We went to the Cookeville, TN Lowe's but because we had to have a counter depth unit that was not available in the store the associate recommended ordering it from their lowes.com online store....
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3 comments
Anonymous
#361414

800-445-6937 is the number for their service department. Call and be calm and firm and you will get your money back.

Lowe's really does want you to be happy especially since you just bought a house and are a potential repeat customer.

Just like any other retail store you will get some workers or managers that are awesome and some that suck. You talk to the right person and you'll have your money back and a gift card to boot!

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Review
#264807 Review #264807 is a subjective opinion of poster.
I went to Lowe's for a second gallon of $35 paint--I took the lid from the first gallon to be sure of an exact match. The young woman at the paint counter failed to greet me; the other chewed gum. They took forever, and then they left. When I asked for my paint,...
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2 comments
Anonymous
#352649

Tint A and tint B are the names for the 2 different tint machines they have

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#264345 Review #264345 is a subjective opinion of poster.
I went to Lowe's to look for a washer and dryer. One of the service men said that he would be right with me, and he went of head to help these white people. And minutes later another service man said that he would be right with me and the other guy came back and...
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11 comments
Anonymous
#525742

Ever since i started watchn hard core pawn, i dont serve coloreds because im afraid of a chimpout.

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Review
#264256 Review #264256 is a subjective opinion of poster.

Lowes Lack Of Pride

I a refrigerator the first one had dent in the front of the door a two inch scratch in the side down to the metal and was noisy. Sent it back another one was delivered that had two two inch scratches down to the metal in the side a chip out of one of he shelves. Went to talk to the salesman in the store that sold it to me. He said their manufactures don't care about anything they make and that most everything they sell isn't made very well and has something wrong with it and most people won't care about scratches. I don't know about you but if I'm paying a grand for something I think it at least it shouldn't be dented and scratched up. If you care you should shop somewhere else.
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1 comment
Anonymous
#405432

Well I have to say that you have 3 mistakes;

1. This is America, everything you buy in a big box store is foreign made now.

2. You had it dilevered instead of picking up yourself, I had to ride on those box trucks and *** gets damaged all the time on them.

3. Even if you shop somewhere eles, those stores most likely lack even more pride than Lowe's and has stuff from foreign countries too.

A solution; find a Mom and Pop store, a smaller chain like Ace, or a restoration place to get an American made appliance.

Review
#264255 Review #264255 is a subjective opinion of poster.