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Lowes in Pawtucket, Rhode Island - No fridge for two weeks...
It is liberating to decide to never, ever again enter a Lowes establishment. The wife and I bought a fridge 12 days ago. We were promised two different delivery dates (one after the other was cancelled the day before). The fridge is supposed to be here tommorow and guess what....no fridge! After wasting a few hours getting the run around from the store salesman, store manager, the corporate office and a supervisor at the corporate office, we just decided that they can keep the fridge. I am clearly dissatisfied with all phases of my interactions with Lowes representatives. Lowes just made it easier to shop because I will never grace their store with my presence (or my money).
Cookeville, TN Lowes perpetrates online shopping fraud.
We are building a new home and my wife wanted all matching appliances. We went to the Cookeville, TN Lowe's but because we had to have a counter depth unit that was not available in the store the associate recommended ordering it from their lowes.com online store. On that recommendation she went to lowes.com, found a unit she liked, ordered it, paid by credit card, and set it up for delivery. When the store called to schedule delivery, I made sure I was on site. The refrigerator they tried to deliver was filthy, dented on both the side and door, and was not protected by a box or any packing material. It looked like a reject from their scratch and dent store! I rejected the unit and told them to re-order. They assured me that it would be in in two weeks. The day before it was to be delivered the store called to tell us that it was back ordered and would not be available for two months. We couldn't wait because we are trying to move in so we decided to cancel the order and buy from another company. When my wife went to the store to cancel the order she was informed that because she had ordered the unit on line the store would not issue a credit on our credit card but would only issue a store credit. A company that tries to pawn off junk on a customer and refuses to issue a credit when they can't deliver the goods will get no more of my money. They are thieves, nothing more, by demanding that we spend the cost of their defective refrigerator in their store. I am an Engineer and Business Major and I believe in the power of "word of mouth" advertising. I can guarantee that I will advertise this Lowe's fraud to every one I can reach by word of mouth, on line, and on every forum I am a member of. They have gotten the last penny of my money they will ever see!
Lowes Sucks at Customer Service for Women
I went to Lowe's for a second gallon of $35 paint--I took the lid from the first gallon to be sure of an exact match. The young woman at the paint counter failed to greet me; the other chewed gum. They took forever, and then they left. When I asked for my paint, a third employee said it was still shaking (it was finished). He got angry and snatched away the paint when I asked why it was Tint B rather than Tint A like the orignal lid specified. My money spends anywhere. My Lowes card is now cancelled. Lowes sucks.
Lowes in Binghamton, New York - These indiviuals left me hanging twice, to go and help these white people instead.
I went to Lowe's to look for a washer and dryer. One of the service men said that he would be right with me, and he went of head to help these white people. And minutes later another service man said that he would be right with me and the other guy came back and said that he did not forget about me, yet and still he brought white people back with him that he helped before he would help me. And the other guy that said he would be with me went to help these other white people instead of me. I stood there waiting for help for thirty minutes and I just could not take it any more so I left nearly in tears. I was pissed at the way I was treated as though I was not there.
Lowes Lack Of Pride
I a refrigerator the first one had dent in the front of the door a two inch scratch in the side down to the metal and was noisy. Sent it back another one was delivered that had two two inch scratches down to the metal in the side a chip out of one of he shelves. Went to talk to the salesman in the store that sold it to me. He said their manufactures don't care about anything they make and that most everything they sell isn't made very well and has something wrong with it and most people won't care about scratches. I don't know about you but if I'm paying a grand for something I think it at least it shouldn't be dented and scratched up. If you care you should shop somewhere else.
Lowes East Knoxville didn't service but did damage
I had bought a John Deere mower from Lowes in east Knoxville (TN). Not even a year later I had to take it in for service for a racing throttle. As I had bought the extended warranty I would have expected a smooth ride, instead they give me the run around for about an hour before I call corporate and they tell them to take it in for service. Two weeks later they finally send it out for repair (after I had called the third party repair shop and THEY told Lowes they were picking it up). I then find out that there's a bent crank shaft and a broken blade (neither of which were there before) - oh and none of it is covered by the warranty policy. All Lowes had to say was when are you coming to pick it up. I spend probably 15-20K a year at Lowes, hope Home Depot likes my money better
Lowes in Dallas, Texas - Warranty repair
on sept 8th the va hospital brought a lawn tractor to the store located on peachtree industral blvd in chamblee for repair. our shop was called on the 22nd and told the the lawn tractor was ready. upon going to the store on the 23rd we were informed by the manager that the item was still waiting on corp. to authorized the work to be done. we find this totally unacceptable. the lawn tractor is essential to the hospital being able to provide our veterans with peace of mind upon coming to receive service. I'm sure some of your employees are veterans and would be upset if they knew that lowes does not share their views that the men and women who have put their lives on the line does not take to maintaining of their hospital s equipment a priority.
Lowes in Nacogdoches, Texas - Asked me to apply online and then hired without interviewing anyone.
I was asked by two working members of lowes to apply for an opening they had in the store. I took the online application and completed it and there assesment test/ questionair that took twenty minutes. I am overly qualified to say the least. I grew up on a lumber store. It would seem that the position was filled without giving interviews and to someone without any experience. I see now why Lowes has problems with customer relations because the people who you are supposed to ask questions simply dont know the answer. Tried to help my home town and lowes out but got sand kicked in my face. store number 1772
Lowes store 3026
I am writing this note to tell Lowes customer service that as of this day i have spent the last dollar that I will ever spend at Lowes today! Over the last three and a half years I have spent THOUSANDS OF DOLLARS at your store off of 1051 Crossing rd in Columbia, sc,but alas there will not be another dime of my money spent at your store EVER! I have bought everthing from appliances to flowers there and have been a very good customer--today i was treated in such a horrible manner, that i cannot bring myself to go back there. I brought my complaint about Store manager Pam to the store manager Paul--and the only thing he said was "gee thats to bad"and walked away from me. I stood there dumbfounded as to his reaction to my complaint--if this is the way you want to provide customer service-- you can keep it--I WILL TAKE MY BUSINESS ELSEWHERE!!! THANK YOU
Lowes in Hatfield, Pennsylvania - Your customer service is terable
LOWS credit misplaced a payment,and when i tried to make a purchase i was sent from one register to the other only to find out you have denied my company credit. look up my parsed payment history and tell me if you should have denied me credit? it was embarrassing. i will not buy anything in your store again. you could have notified me that there was a problem with my credit i should not have to try and buy something to find out.you have a bunch of idiots in your credit department, its probably the blind leading the blind
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