Lowes Reviews and Complaints
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Lowes in Columbia, South Carolina - Singled out
Her name is cindy. she works in the north myrtle beach store. Every time that i go to a register she always asks for my ID. I am in this store almost every day. she knows me. Awhile back I signed for a special order. she was watching me yet as I was leaving the store with the merchandise, she stops me and asks for proof that I purchased the item. everyone was watching me like I was a criminal. I am a General Contractor and did over $50,000.00 with lowes last year. Now most of my business is go9ing to home depot because I AM TIRED OF IT!!!!
Lowes in Seneca, South Carolina - Dryer has been broke for months
i bought a washer and dryer set 10-09-10 and i have a added five year warranty on it well September of 2011 the dryer broke so i started calling to get a copy of the receipt and have called several times and supposedly was put on top of the list in october because they still havent sent me the reciept through email which was only suppose to take up to 14 days the max and i am still waiting on the reciept and they have told me over and over that they have it under control and yet i am still waiting has tooken months and still nothing i will never go to lowes agian and want ever recommed this place to anyone this has been the worst experence ive ever had with a store and to dry my close it has cost me out the butt cause i have two little kids three yr old boy and six month old girl that dirties alot of clothes and its just not fair
Lowes can not agree to deliver during day time
At the night before the scheduled delivery date, I was given the delivery window between 7pm and 9pm. At November in Chicago area, the sunset time is around ~4:45pm. The delivery was for our newly purchased investment property (still in the middle of remodeling, need to use flash light in the dark, not safe for me to go there at night alone). I called Lowes and asked to reschedule my delivery to some other time while there are still daylight. To my surprise, I was told there are no way to ensure my delivery will happen during the daylight time! If I want Saturday delivery, I will get a call on Friday night to find out the delivery window. If it's after dark again, I have to keep calling and reschedule for next Saturday, next Saturday, etc. until the automated phone message gives me a daylight delivery window. That could be next week, or next month, or next year... This is the most ridiculous customer service I've ever experienced! He didn't want to try anything at all! It's none of his business if I get injured or robbed because of the night time delivery! The same person seemed very patient and professional when I was in store for shopping. But I don't think a good sales person can be lack of basic customer service skills like this. I've purchased a lot from Lowes in the past 2 years while working on my several investment properties. I'll definitely try to avoid Lowes in the future. It's not worth my time and stress.
Lowes Delivery Service
Lowes in Newark, New Jersey - Terrible customer service
I purchased a Samsung HE dryer From Lowe's of Eatontown, NJ on April 25 2010 along, with an extended service contract and it broke down October 5 2011. I called for service and was given an appt. for the following week with A@E Factory Service. They came on Oct. 11 replaced a belt and informed me the wiring harness was bad. They had to order the part and come back in 8 days Oct. 19. They came and replaced the wiring harness, still didn't work, they said it was the motor. They ordered the motor and gave me an appt. for Oct. 21, never showed up. I called and they said it was my fault they didn't show up because I didn't let them know the part arrived??!!?? They came 4 days later Oct. 25. Replaced the motor, still didn't work, said it was the computer, had to order gave me an appt. for 15 days, Nov 9. Replaced the computer, didn't work it isn't the computer it is the motor. WHAT!!!!!!!! They previously ordered and replaced the wrong motor component????!!!??? (These people couldn't diagnose a head cold) Tech just left I still have no dryer after 5 weeks. Calling A@E does me no good because they don't care that I'm dissatisfied. My hands are tied and I'm at the mercy of A@E. Every time I called they just said "I'M sorry, I understand" but did nothing to help me out. I asked to speak w/a manager and was told "No, he will just tell you the same thing I am." My next appt. is scheduled for Nov. 17. Shame on me for not throwing them out of my house 3weeks ago and buying a new dryer. Don't ever call A@E Factory Service, not even to change a light bulb!!!
Lowes in Scranton, Pennsylvania - Refused 10%
i was using my military dischrage card to get a 10% discount off my purchases, i served in army for 8 years, this discharge paper was honored until i bought wallpaper for $358.90 dollars i was told i would have to get a photo id or prove that i served for 20 years or more in the service. photo cards are taken from you when discharged. you only get a discharge sertificate, they lied when they advertised any id to prove that you served in the military would be good enough to get the 10% discount.i will take my business elsware after this. i felt imbarristed when they told me this in front of other coustomers.
Lowes in Bellevue, Nebraska - Lowe's used illegal aliens to install my carpet
And they didn't do a good job, either. We had to have them come out & fix their mistakes (the carpet didn't even make it to the wall in one spot). How do I know they were illegal? Because one left his wallet. No Driver's license. State ID card had one name, Mexican consular ID had a completely different name. Same picture. Lowe's claims they run ID checks - well, it was on the wrong person. And I doubt the guy had a SS# (an ITIN# is ridiculously easy to obtain). So far Lowe's is doing a major CMA dance. I wish I had thought to photo the ID's. They'll probably get away with it but dang, we're in a recession - there are plenty of legal unemployed folks who could use the work.
Lowes in Clearfield, Pennsylvania - Valspar paint is the worst. Do not waste your money.
My son and I had one piece of wood to paint for project. Bought 2 cans of Valspar spray paint. One was primer grey and the other was basic gloss red. 1) The grey primer "special" safety cap came off first thing. 2) Nozzle had over spray and leaked very bad. 3) Can stopped working before finishing first coat. Red gloss 1) Again safety cap came off. 2) First coat went on fairly smooth and looked good. 3) Day 2 first coat of paint not dry. (In the sun for 6 hours the first day) 4) 24 hours after first coat...still tacky. 5) Attempted to put second coat on. Nozzle again had such bad overspray and leaking. 48 hours later and different brands of spray paint NOT from Lowes, we attempted to sand down bad paint...guess what? Wet paint! Do not waste your money on Valspar spray paint. Buy more of a brand name, respectable, spray paint. NOW we have to use paint remover because the paint will not dry and start from scratch.
Lowes in Freeport, New York - Lowe's Veterans benefits
My father is a Veteran and entitiled to a 10% discount at Lowe's. Since there was nice weather 11/06/11, went to Lowe's - While waiting to be checked out, in order to receive the 10% Veterans discount, they need an "override" to do so. While waiting patiently, Sondra of the garden department who was standing around doing NOTHING came over and said aloud, "they need to do away with these Veteran's benefits" - it was very clear, there was no mistaking what she said...my father served this county and was wounded in battle - we apologize we took and extra 5 minutes of Sondra's time, now she can again focus her energy on the empty store, she'll never see us again.
Pushy lowes paint manager
I came into lowest store in oakpark heights mn #2315 and I wanted the valspar ultra premium paint and when the employee Megan which I guess is the paint manager took my paint order she insisted that I get the valspar signature paint I clearly stated No I want the cheaper valspar and that I do not like the signature paint she rolled her eyes and me and started mixing it in the signature paint anyway when another employee reminded her that she was mixing it in the wrong paint she gave them a nasty look and started whispering I refused to pay for the paint and ended up just leaving and having to postpone my project this is unacceptable!!!! My advice to lowest is to start choosing better employees
Lowes in Washington, District Of Columbia - Kobalt Tools
I purchased a full set of lifetime warranty Kobalt mechanics tools and screw drivers from Lowes to have at a econd home. Up to this point I always bought craftsman. The first time I used the 3/8 ratchet wrench, it did not hold the socket. As luck would have it, I was working on a dock and had no other tool to use - the socket fell into the water and I am missing a 1/4" socket. Lowes would not exchange the rachet for a new one (like Sears has always done to honor their lifetime warranty) and they wanted no part of giving me a new socket. Also, the screwdriver have proven to be toys - the straight edge bends and the phillips strips. Today I am gathering all of my Kopbalt tools to return them - should be interesting to see how that goes. I will replace them with Craftsman - they look real good after this episode.
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