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I purchased a brand new pump for my new well i had installed.. upon instalation the pump worked for approx. 1 minute and shut off.. I checked all my valves and pressure tank and wiring to make sure that there was nothing wrong with those areas and they were all find.....
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2 comments
Anonymous
#317042

It doesn't sound like you installed the pump as soon as you bought it. I don't understand how people expect a store to exchange products they bought months or years ago.

Vendors may discontinue an item or they may change their line up of stocked items. Next time wait till you are going to use a product before you buy it.

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Review
#250862 Review #250862 is a subjective opinion of poster.
Loss
$330
Their returns associate Luz in Austin Texas was extremely rude. Her attitudes need total revamping. I was shocked how she was yelling at me for a return that was within 40 days of purchase, had receipts and product codes in order!!!! If they want customers to...
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4 comments
Anonymous
#326791

I agree, Lowe's customer service is terrible! I too was treated rudely over the phone by a Lowe's employee. I have spent thousands of dollars in their stores, but in the future it will all be going to their competitors.

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#250845 Review #250845 is a subjective opinion of poster.

Lowes in Mesa, Arizona - I can't get throu to the store on the enternet

I have been tryiny to contact the lowes store in Surprise Az throu the enternet and get a message that i am trying to perform a malicious act. I don 't understand this please contact me by my e mail jimgranack@yahoo.com I do a lot of shoping there and try to get the prices over the enternet first PLEASE HELP ME jim Granack. It happens on all you stores thruo out the country not just this store. i have tried lowes.com and other points of entrey but none allows me to the individual store that i request
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Review
#250842 Review #250842 is a subjective opinion of poster.
Had Lowes commercial carpet installed by their people in my rental property. It's only 2 years old and its unraveling in every room and coming apart at seams. Got run around from obnoxious man who claims to be installed sales manager. He made 3 appointments...
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3 comments
Anonymous
#739962

Lowes is a nightmare, had services from hd, no prob, lowes nightmare from get go

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#250715 Review #250715 is a subjective opinion of poster.
I bought a rather expensive stainless still fridge from Lowes and from the beginning, it didn't make ice. Lowes would not provide any assistance and at one point, the manager (Yuma Arizona store) approached me and through intimidation basically said there was nothing...
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1 comment
Anonymous
#326794

So it's not my imagination! Judging from what I've found here and elsewhere on the internet, Lowe's managers are routinely rude to customers.

I thought I was somehow special. I'll drive 1,000-miles to their competitors before going into their store.

Review
#250665 Review #250665 is a subjective opinion of poster.

Lowes in Caledonia, Michigan - Maintenance agreement

I bought a maintenance agreement $330.00 from lowes for a $3000.00 mower. in a year and 10 days the mower failed. The contract service people have had tne mower for a month. Lowes service people say this is acceptable! There is nothing they can do. What do you think? All my phone contacts with Lowes 800 number left me pissed. The same story there is nothing we can do,I talker to three levels of management,same response "nothing we can do". I will never buy a maintenance agreement on any Lowes product again. Would you buy one?
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1 comment
Anonymous
#326795

Lowe's doesn't stand behind the work their contractors do, and their contractors use this to get away with substandard work. I will always hire a real professional after my experience with their garage door opener installer who broke my garage door!

Review
#250581 Review #250581 is a subjective opinion of poster.
Loss
$330
One month ago I purchased a front load washer from our local Lowes. The next day my machine was delivered. During the delivery a wall and my floor was damaged and the machine was making this god for awful noise! It sounded like a wrench was inside the machine banging...
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5 comments
Anonymous
#1337383

My mom purchased a new side by side refrigerator with warranty. Lowes delivery did not install icemaker line appropriately and four rooms of her house were flooded.

It took an adjuster one week to show up and everyone one U talked to from the store manager to the adjuster kept saying they were going to expidite my claim. It has now been almost two weeks since the adjuster came out and no word from them.

Multiple calls and no word. Hiring an attorney today.

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Review
#250157 Review #250157 is a subjective opinion of poster.
Loss
$5
We got an estimate at Lowe's for flooring, using the deal of free installation. The flooring was about $1800.00, and the free installation was another $2000.00 so it wasn't free. We paid $35.00 for them to measure the floor before we received the estimate (the...
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Review
#249976 Review #249976 is a subjective opinion of poster.

Lowes in Hickory, North Carolina - Did not let me return table saw

went to return a skill table saw i had used less than 4 hours of running time the same blade that came with the saw was on it they could not find a item number on it the only way they said to get refunded was to call my credit card company and see if they had a record of me buying it and then bring a copy to show them. well just so lowes knows i am a building contractor and i have bought almost all my tools from your store and i will never buy another tool again.
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8 comments
Anonymous
#756622

Yup, you finally got whats coming to you. You actually used a power tool and then expected what, they take it back at full cost and then just put it back on the shelf for someone else to have to buy or just eat the difference, give me a break.

A contractor, and you make money from this product, I would think you would be more considerate of your vendors.

Part of whats wrong in America, my friend. :roll

Anonymous
#663237

Haha! Lowes has never given me trouble with returns even without a receipt.

I do know they will limit receipt-less returns per customer. I wouldn't hire a building contractor that used a $119 table saw.

Anonymous
#348594

I agree with Cantfixstupid. You have brass balls to use it for 4 hours and the try to return your purchase for a full refund.

Did your weekend side job get completed? "Sure sounds like it did."

Anonymous
#329031

Gasp!

I opened something I bought an didn't return it after using it.

what am i missing here did i do sumpin wrong?

Anonymous
#329028

are you one of those so called contractors, you know, you have a truck with a ladder rack? I am sure a company like Lowes can only afford to buy your tools for awhile!!

Anonymous
#313665

I used to buy stuff at Lowe's until they denied my return recently. I did like to use item and return but I also previously have been turned away at Home Depot.

I days of buy use and return are done my friend.

It seems to me these stores have grown a backbone. My free rental time is done :cry

Anonymous
#312706

I'll bet they are glad YOU won't be buying any more tools from them. What store wants to sell tools that will only be returned when the job is done? Jerks like you only raise the costs of products for the rest of us.

Anonymous
#312249

Really! When did lowes become a free rental company.

I USED it 4 hours finished my project.

Didn't need anymore and tried to get my money back. Give me a break.

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Review
#248799 Review #248799 is a subjective opinion of poster.
Loss
$119

Lowes in Mexico, Missouri - Sold me used electric eye

cyydStore 30880-71211-06794 on 7/12/11 I sI bought an electric eye for a motion light fixture from Lowes this morning and when I got home and opened the box surprize surprize it contained a used eye. Some body had brought it back and got a new one free. This happeneds often because the store people do not check their returns. Then I took the eye back another lady beside me had brought back a box of kitchen drinking glasses. The checker did not open the box and check if all the glasses were in there. She just gave her cash back with no on signing anything. I did not have to write anything on paper why I had a complaint. Lowes don not seem to care.
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Review
#248414 Review #248414 is a subjective opinion of poster.
Loss
$22