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Lowes in Winder, Georgia - Warranty extended - Don't buy-for fools.

Long story short: Don't buy the extended warranty..They don't have in house repair they contract it out. So naturally you get put on the back burner because the contractor will always do the job that pays today rather then a warranty job where he has to wait on his Lowe's check. There is no time limit so Lowe's can just wait you out. They got the that passive aggressive thing going on. Talk nice, but there not going to help. The lady I talked to on the phone was telling me that they can't next day air for every customer. What Horse muffins! They collect millions of dollars in warranty sales which most is pure unclaimed profit and Lowe's won't even Next day air a part for a Customer that has spent Much Much money with them. Never shopping there again.
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Author
Location
Winder, Georgia
Review #207626 is a subjective opinion of poster.
2 comments
Deck Failed Structural Inspection and Lowes won't Fix It
Deck Failed Structural Inspection and Lowes won't Fix It
Deck Failed Structural Inspection and Lowes won't Fix It
Deck Failed Structural Inspection and Lowes won't Fix It
Typical Lowes or even Home Depot story. During the booms, they get in to contracting business and then find out they don't know what they are doing. Lowes promised a turnkey deck installation in February 2008. The installer finally arrived in July but need adult...
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Anonymous
#1213859

you the customer are the ones held to meeting code requirements.It says it on every deck order,You built it that makes you the contractor.

Author
Location
Atlanta, Georgia
Loss
$24
Review #207592 is a subjective opinion of poster.
13 comments
I am disgusted with GE Money Bank and Lowes. I paid off a credit card loan with Lowes and GEMB, who handles their credit transactions, keeps sending me late fee notices, that increase each month. I have called and written to the company with no luck. If anyone is...
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Anonymous
#954028

What is the problem with paying back money you borrowed, under the terms you agreed to? If you don't want to be indebted to someone, don't borrow. If you do borrow, don't borr...

Author
Location
Austin, Texas
Review #207558 is a subjective opinion of poster.
2 comments
This manager that was wearing a blue vest with service manager on it helped us, but when we told him thank you for helping us, he just stayed close by and would not leave us alone and this happen at the Spokane Valley Store and this is not the first time with this...
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Anonymous
#211745

What are you up to. Unless you are up to something this would not bother you. Probably ruining your plans of shoplifting.

Author
Location
Mechanicsburg, Pennsylvania
Review #207146 is a subjective opinion of poster.
7 comments

Lowes in Ellenton, Florida - Lowe's Is Terrible

Long story short: I bought a Shop Vac from my local Lowe's. I traveled 30 minutes home, opening the box and found it to be used! It had grass in the box, dirt on the unit, and had scratches. I packed it back up and took it back to Lowe's. So, I had to waste an hour of my day traveling back and forth, not to mention time at the store. I requested a manager and discussed the circumstances. I told him it wasn't like I was returning it because I didn't like the color. I wanted assurances that it wasn't being put back out on the shelf. He looked right at me and said that he didn't think it was used and didn't know why I had a problem. I was flabbergasted. He refused to give me anything off of the purchase for my trouble and that I had to sign the return slip to get my replacement unit. I signed and wrote "unhappy - disagree with manager" at the bottom of the slip and took my new unit home. I wrote lowes.com when I got home and was referred to the store manager. He gave me standard corporate lingo telling me it wouldn't happen again; no empathy, no real apology. So, I wrote lowes.com again and stated that I wanted someone above this store; someone away from these people that knew each other. I was batted to another store and then back to the local store for another individual who can't tell me what his job is (??). He has reiterated the same lingo and asked me what I wanted. I told him that all I was seeking was 10% off my purchase for my time and trouble; again, I was buying a used item. Three days later and nothing. . .no email, no answer, no nothing. I am preparing to write their corporate email to discuss again. This is all over $10 they are giving me a hard time over. Now, for me it is more about principle. I don't necessarily care about the $10, but I want them to show some empathy and care. It appears that won't be happening anytime soon either.
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Author
Location
Ellenton, Florida
Review #206625 is a subjective opinion of poster.
10 comments
Lowes Paint Dept mixes a gallon of paint, then opened the lid to put sample color on lid and they never bothered to pound the lid closed with rubber mallet as required. The can is sent home with my husband who was picking up a couple other items while waiting for...
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Anonymous
#975652

I would have to agree that its your fault I would never trust something like that or leave it to chance . Yes they should of did it but I think it's ignorance on your part .

Author
Location
San Bernardino, California
Review #206623 is a subjective opinion of poster.
0 comments

Lowes in Adel, Georgia - Poor customer service on extented warranty

I have a washer I purchased 02/07 with a extented warranty thru next year 2011. I called customer service on Mon 11/01/10 to report a claim. After 5 days of calling I finally was able to get one person "Annie" to help me. I was continuously lied to each day after devoting 1 - 2 hours a day trying to get someone to help me. The same line was given each day the "team" had to look into it and I would get a reply within 24 hours. One representative Ronald "Ron" even complained about what an inconvenience I had been to him. The end result was, because of recent heart surgery, I had to hire 2 men to come to my home, load it in my truck, and I carried it 90 miles roundtrip to get someone to fix it....I have bought my LAST appliance from Lowes and will devote any spare time to encouraging others to do so, also. This isn't a threat, but a promise.
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Author
Location
Adel, Georgia
Loss
$900
Review #206403 is a subjective opinion of poster.
2 comments
The site crashed...is still down...35 minutes after promo...only crashed during time of inputting credit card number...total waste of time! Dont waste your time on something they definetely cannot give you...they cant even have a functioning website! You stay up all...
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Anonymous
#211746

You have to be 14 to use facebook and obviously by the immaturity in your letter you are way younger.

Author
Location
Greensburg, Pennsylvania
Loss
$181
Review #205800 is a subjective opinion of poster.
0 comments
We ordered laminate countertops from Lowe's Home Improvement of Christiansburg and when the came in everything was wrong. Several measurements were off. Some of the backsplashes were not at a 180 degree angle, one backsplash was missing, and some were warped. ...
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Author
Location
Roanoke, Virginia
Review #205585 is a subjective opinion of poster.
0 comments

Lowes in Shelton, Connecticut - Did not honor warranty

Belt on mower was defective after 6 uses. Bonco Troybilt riding mower. Lowes and Troybilt would not honor the warranty because it is a belt. 6 TIMES used and less than a year old. Belt not covered under warranty. BUT six times? I tried to explain the care I take with this mower because of the investment of over a thousand dollars but it fell on deaf ears. I accept that the warranty does not cover belts but felt something was wrong or defective with the belt. Lowes answer was that if I hadn't paid for the repairs they could have made a ONE time exception and paid for the repair. I told them the company certainly wasn't going to release my mower with an upaid bill. Oh well Lowes said. The repair company (recommended by Lowes) was suprised a belt could deteriorate so quickly. Again, didn't matter to Lowes. AND Troybilt was a total waste of time. My neighbor warned me about Troybilt mowers but did I listen? Looks like I go back to Home Depot from now on.
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Author
Location
Shelton, Connecticut
Review #205363 is a subjective opinion of poster.