Latest review first
You are making a big mistake if you install a kitchen with lowes
lowes sold me a kitchen with an incomplete design missing an entire wall of cabinets-dead space and appliances that do not fit into the cabinet openings after $20,000.00 was paid in advance. lowes uses subcontractors to do all of the work and you will end up managing your own job as anything would be better than the lowes team-especially in port charlotte florida. please do not find out the hard way-do not use a kitchen designer at lowes as they do not have the experience necessary to complete the job right. lowes is the worst!
Lowes failed to compensate us for time lost from missed appointment
I made an appointment through Lowe's Service Advantage to have warranty work done on my Extended Protection Plan (EPP) warranty freezer. The service technician failed to show, even though my wife called Service Advantage three times that day to confirm. The sub-contractor never called us, either. Scheduled another appointment, and had another no-show, eventhough I called Service Advantage twice to confirm. Our local store was fantastic - once I explained what happened he delivered a new freezer the next day. I am going to be reimbursed for items lost when the freezer died (part of the EPP that I purchased). I've asked Lowes to reimburse my wife for her lost time (a total of 8 hours) in the form of a Lowes gift card - I feel that this is appropriate, considering the failure of the sub-contractor to arrive during either of the scheduled windows (4 hours each appointment). The executive services division has refused this request, citing that the new freezer and replacement food is adequate. I disagree - I paid for that when I purchased the EPP. The company's sub-contractor procedures are the problem; the customer is not compensated by either the contractor or Lowes corporate when the sub contractor fails to show up for an appointment. There is no accountability at this level of Lowes customer support - and that's disappointing because my local Lowes store is fantastic, from the newest employee through the store manager.
Lowes in Oregon, Illinois - Lowe's does not honor warranty
I bought a Troy Built riding mower from Lowe's with an extended warranty. After 4 months the mower died and I can't get it started. I called Lowe's and they gave me a time and date when they would pick it up in a week for repair. I took off of work and nobody showed up on the date of pick... not even a call. I called Lowe's and they told me someone would call me back in a couple of days. Well it's been 3 days and haven't heard a word. In the mean time my 3 acres of grass are growing. But doesn't seem like a concern to Lowe's. They sold me a worthless extended warranty. I'm going to report this to Troy Built and the attorney general's office of Illinois.
Lowes in Los Angeles, California - Animals
Lowe's allows dogs in the stores on leashes with their owners to shop, sight-see, hang out. But they would not allow an employee of their to bring in a starving, dehydrated cat found dying in the parking lot (and the cat was put in an animal carrier) to be out of the 115 degree heat in Phx, AZ, just to be safe for two hours while the employee finished her shift (and she was going to take the cat home with her). What is wrong with this story? Lowe's, where is the compassion for a dying, lonely, poor cat? How would this have hurt anything at your store or compromised any security, or hurt any other employees? I'm sorry, but this has changed my whole thinking about your company. THIS MAKES ME SICK TO MY STOMACH.
Lowes sells broken returned dyson at full price.
I went to Lowes today to buy a new Dyson animal ball vacuum. They had one left in the box on the shelf. I was really happy they had one. I put it in the cart and check out paying a total of $524.69 thanks to 10% off for a military discount. As I am loading the box in my truck I noticed the bottom is a little beat up looking and is duct taped shut. I figured it was probably damaged in shipping but that's what packaging is for. No big deal right? Wrong. I get home excited to suck up all the annoying dog hair my old vacuum couldn't handle thanks to my golden shedding from the summer heat. I open the box and about s#$t my pants. The vacuum was destroyed and full of hair and dirt. I mean the only way this could happen is if someone chucked it out of a moving vehicle. I instantly went back to Lowes with my nice slightly destroyed Dyson. I walked to the customer service desk, showed the girl and ask for a manager. 25 minutes later the *** *** shows up. He looks at it and looks at me but doesn't say anything. So I ask "Please tell me how this ends up back on your shelf for sale at full price with no markings like damaged or used?" His reply and I quote "Well we don't inspect returned products its not our responsibility." Really? No apology no offering any store credit just a fat *** telling me its not his problem. He said we will refund you your money or give you another one in 2 weeks when they come in. Sorry but if it simply did not work when I put it together that is fine, but it was a returned used product these *** bags tried to resell at full price. I took my money back and told them I was never coming back. The kicker is I went to Best Buy and bought the newer model for $100 cheaper and guess what, it was actually new. The reason I am writing this is to let anyone who reads it know anything you buy as a "new" product at Lowes could be a broken used returned product because they don't care enough about their customers to check what shape the *** is being returned in. *** Lowes.
Peverted Employee Jimmie Burnett, Richardson(plano rd) LOWES
I "used"to use the lowes on plano rd in Richardson... Everytime I would go there an employee by the name of Jimmie Burnett(Beware) would try and flirt with me. I'm a 28 year old woman and this man is at least in in late 50's or 60's. At first I thought it was innocent and kinda cute of him... He started literally following me around the store, FLIRTING. I finally had enough of it when I came in with my two year old and he tried asking me to go on a date with him! I ofcourse already had told him I was married. I just cannot believe some people. I made a complaint to the manager but I have been there since and hes still there!!! BEWARE of the *** *** at Lowes in Richardson!!!!!!!!!!
Lowes in Jesup, Georgia - Employs don't want to help.
I'm tired of my older family members having to lift boards, flooring, etc. The employs are there walking by the end of the isles and don't give a ***. There not busy just making time. Seems like every dept. you go in you have to beg for help. Most of the time they never come. Seems like I need to take my business somewhere else. When I do I'll take family and friends with me. If your going to work at Lowes then work at lowes don't just go to hang out. If a person needs help then you should help them. Then again the employs aren't the only ones to blame they do have a boss.
LOWES -- *** LOUSY CUSTOMER SERVICE
I called and spoke to 3 people at the LOWES store in cromwell,CT. To verify that a given item was at the location. Since I was interested in it, and would be driving 45 mins. to the location; I wanted to make sure it was there. I was told by a associate, that they would pull the item and hold it for me that night. I arrived 40 mins later to find NO PRODUCT,,,they never had the product at the store all day. MANAGER on duty would do nothing for me,,,,no accountability for wrong and misleading information at this location. They would not do anything to recoup my loss time and money to get to them,,, MANAGER needs to go back to managers training school,,,back to basics when customer is always right,,,SHE WAS RUDE,,and unfriendly, and should be replaced,,, AVOID this store at all cost,,,,customer service is HORRIBLE, and they are highly misleading. AVOiD them ,,shop at their competitor,,HOME DEPOT,,,, never never shop for anything there,,,
No Mercy for NYC Employees Working Sunday with Hurricane Irene - Lowes need the Profits???
I visited your Red Hook Brooklyn store to get ready for Hurricane Irene and was (as everyone has been) discussing this weather event. I found out that YOUR STORE WILL BE OPEN WITH A FULL CREW ON SUNDAY IN THE MIDDLE OF HURRICANE IRENE. I cannot believe that your Red Hook Brooklyn store is NOT closing to ensure the safety of their employees – ESPECIALLY SINCE THE NYC TRANSIT IS GOING TO SHUT DOWN ALL TRAINS AND BUSES!!!!!!!!!!!!!!!!! ALL Officials are making it mandatory that everyone is safe except for LOWES. Is working at your store really worth risking the life of employees IN THE MIDDLE OF A HURRICANE???????????????? Are profits really worth that much to you? Where are the owners of Lowes???? Why are THEY not in their stores when the Hurricane hits to make sure they make a profit????? If this is the mentality of Lowes, I hope that you enjoy blood money if god forbid anything happens to those hard working employees who have no choice.
Lowes in Martinsburg, West Virginia - Told me i had to go to another line that one was for cops only
While in Lowes home emprovement store in Livingston, Teaxa on August 24, 2011, I went up to the check out to pay for my items. There were about 4 employes standing off to the side of the check out area bullshiting, when a duputy sherrif walked up with a few items in his basket. Imedately one of the employes ran over to check out his items, so being the shortestline I walked up to be checked out also. Thats whin I really got pissed off. There was only one other checker working and she had 6 people standing in line waiting. When i walked up behind the deputy to get checked out I was told I would have to get in the other line. So I told the deputy to go screw him self and left basket and merchandise there and left and went to another store.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?