Lowes Reviews and Complaints
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50
ISSUES RESOLVED
5K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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- Customer service received
- Service
Pros
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Lowes Damaged goods Binghamton, NY
Well, I'm glad to see that this is a Lowes nationwide norm! I have bought three appliances from Lowes. A Maytag freestanding range, and two years later matching Samsung front loading washer / dryer with bases. The range had a banged-in side and the washer had a large dent on the front just below the power buttons. Lowes knocked 10% off the stove and gave me one of the bases free of charge. My son has received a damaged clothes dryer (the third one delivered was the least damaged), a $1400 refrigerator with a big dent in back and scratch down one side, and yesterday a kitchen stove with the right side banged in. I know several people who have received damaged appliances from the same store. The delivery people ALWAYS say it is the night crew who unload the tractor trailers causing the damage. Does anyone have good stories about Lowes appliances??????
3 comments
Review
Lowes stop commission pay
robert.a.niblock@lowes.com email address everyone should send email to him to to show him that we are not going to take this shi_ anymore . As a CEO he needs to step down or take a big pay cut himself. Paying no more commission is the down fall of Lowe's we the people is what makes Lowe's not the *** poor management there at Lowes.Who will give you all great service anymore and why should they care no extra money in there paycheck.Lowes is putting a hurt on the lives and they just don't care.
12 comments
Review
I can't get any help for a broken washer... | Lowes review from Dayton, Ohio
I bought a washer & dryer from them 1 1/2 years ago...been trying ever since to get someone to help me....have talked to so many people from everywhere...they have offices...No one will help me...oh yes I have had so many promises but they don't happen. This was bought by my mother who is 84 and I am her daughter trying to get this fixed....why won't anyone help us. I would advise if you are looking for anything....don't go to lowes....OMG I just can't believe this and how we have been treated. thanks for listening thanks for listening
10 comments
Review
Loss
$600
Bait and Switch at Lowes
I purchased "Therma Tru" patio doors from Lowes. They were a special order and came within the promised time frame. HOWEVER....the doors were not Therma Tru...they were actually TruLogistic (a company created by Lowes and Therma Tru to sell cheap doors at a price point that would attract customers. Instead of the wood adjustable threshold it was cheap plastic that would not even hold the throw bolt. The hinges and strike plates were not recessed neatly, a five year-old could do better!! The window trim was crooked and multiple other issues occurred. I called when the doors were delivered and they refused to return them and said they would refer the issue to the warranty department. Two months later I had to threaten legal action for them to take them back and refund my money. Safe yourself a lot of time and stress and shop elsewhere!!!
11 comments
Review
Product
Lowes Warranty
Loss
$5000
LOWE'S FIRED ME | Lowes review from Fair Oaks, California
Lowes is the worst employer ever. I worked there for 8 years, and i finally got sick and tired of their *** management team not doing anything. They discriminated against me, and would sit in the back offices with the cute, young, skinny girls and ignore everyone else. So I finally called corporate on them. Surprise, 2 weeks later I got fired for "using profanity". Funny, because when i was terminated, i was never given an reason. I had to figure it out on my own. The managers sit around all day and do nothing. They sexually harrass customers, and still dont get fired. Lowes is a horrible place! Do not shop here!!!!!
6 comments
Review
Lowes will become the next Netflix!
Feb. 2013. I heard they took away employee incentives (spifs) from someone who works at Lowes. Home Depot did that and look at what became of them--horrible service. I don't go there unless I have to. Circuit City took away incentives and they were out of business after 4 years. Don't kid yourself, Lowes may reduce the prices somewhat, but corporate will pocket the money and take kickbacks on annual sales. Lowes doesn't pay their employees much, so there is a high turnover. You can't make a living on $12.00 an hour. Watch their sales go down and employee morale hit bottom. From what I understand, it already is. Watch service go into the dumper. Why should the employee care when the company doesn't care about the employee. I've already experienced poor service at Lowes and so many of their employees don't know anything about plumbing, electrical or gardening. I have to go to Ace Hardware and to plant nurseries. Corporations don't understand that when you pay your employees well you get good people. They stay and work hard. Companies have got to give employees incentives. People don't work for the "company" they work to support themselves and their families. I give them six months to one year to loose business. They are going to become another HOME DEPOT. Pretty *** Lowes and greedy!
17 comments
Review
Lowes
I've been remodeling my home now for about 1 1/2 years. So as one would figure I have purchased several items over the course of time. At one time I thought highly of Lowe's and felt they put there customers first. My past few experiences with Lowe's is about as frustrating as one can get. It's got to be somewhat of a joke with my friends and family, so I decided to share my story with you. I like to start this experiences with buying three grills (register type) on line. I went to your online store because what I wanted were non-stock items. They were grills (also known as registers) that accept a filter. I needed three of them, two of which I had shipped directly to your store and one I had to have shipped to my home. There was no choice to have it delivered directly to the store as the other two, doesn't make sense to me but I guess that's your call. My packaged arrived in two days at my home. I was soon called by Lowe's (by some automated system) that my order had arrived there. I went to my local Lowes stores, went to the service counter, told her my name and order number. She called I believe your receiving dept. They couldn't find the order, soon I left without my grill (register). I was called again by the "automated system," the next day or two. I went to Lowe's and behold they found my order this time. The person in the receiving must of been the same person as the previous time I was there, they told me the first time they were looking for a grill (the type used on patio's). Ummm. My second experience gets better yet. I again ordered online, $1,000 worth of unfinished cabinets. My ordering experience went fine. I even received a confirmation just like my other order I had make a few weeks earlier. The cabinets were in stock and I received confirmation rather quickly that the order was ready for pickup. I didn't have time due to my schedule to pick them up the next day so it was about three days before I could get into Lowe's. During that time my wife said our credit card was charged twice for the charges. She called Lowe's and discussed the error. Lowe's said the first and second charge was some sort of a hold and our credit card wouldn't be charged until we picked up our order. I went into Lowe's to pick up my order. Went up to the service desk gave them my name and order number. The associate called to the rear of the store to retrieve my order. As my luck has it with Lowe's, the order hadn't been pulled. They said I could come back the next day or wait. I decided to wait. I went back to the place where the unfinished cabinets were. I waited, I waited, I thought maybe they have them stocked somewhere else. I went back up front. The associated again called back to someone. Whoops he forgot. I went back to the cabinet area (where they are stocked). I seen that an associate was coming with a paper in his hand. Remind yourself this is a $1,000 order, so it's more than a cabinet or two. He leaves and comes back with one cart. I ask if he needed a couple more, he said he couldn't find any. So off I went, I ended up going outside to find two more. When I got back he had only two cabinets on the cart, both of which had damaged fronts. After a little discussion pertaining to customer service and satisfaction I think he understood my discontent in his choice of cabinets, when there were others to choose from with no apparent damage. After sometime we finally got all the cabinets on three carts. The associate asked another associate to assist us in getting all three carts to the front of the store. Two of the carts were reasonably full the third overly full. Guess what two carts they (the associates) grabbed. Here I am getting a little more upset trying to negotiate my way through the store. We finally make our way to the front by the cashier, they both said here you go and walked away. Now what? I thought to myself. So one by one I get them up the cashier. I showed my receipt and told her about the possible double charge, she said you ordered these twice online, my response was no I didn't. I ask her then why didn't I get duplicate confirmations online? I also told her that we also called the Lowe's customer service and they told us there were no charges on our card just holds. The cashier straightened things out and I did end up getting a credit for one of the charges. Now it's time to leave and the cashier asked if I needed help. I told her yes and that I couldn't get all these carts out at one time and I also told her that I didn't feel like waiting a long time for an associate to help me. At times waiting on one of your associates can be extremely long. I did get some help without a lengthy wait though. We loaded the cabinets up and I was on my way home. When I unloaded the cabinets at home I noticed three of them were missing shelves. I went back to Lowe's the following day to explain my issue. The associate at the desk told me to go back and get the shelves I needed out of the cabinets in stock. I looked at her in disbelief, I told her that was uncalled for and what about the next person that purchases those. I ask if she had a customer service number for Continental Cabinets she didn't so she sent me back to the cabinet department. They did we called and I talked to a Continental representative, problem solved and I received my shelves two days later by UPS. My third resent experience is a little different than the first two. We were looking for a new countertop for our cabinets. I noticed that Lowe's had some on sale which were a little cheaper in cost than the one my spouse picked out at our local Menard's. I went to see what they looked like. The cabinet associate explained which colors and styles were on sale. He specifically said the ones with the felt dot on them are the ones on sale. I looked at the ones with the felt dot attached and found a few similar to the one my spouse picked out. Not being sure I went back home and told my wife about it. We went a couple days later, she liked one of the colors, so we decided we would order from Lowe's. It was five till 9 PM, and know one was around, we waited a little bit then left. We went back a few days later, the counter-tops were still on sale. We found an associate, a different one from my first visit at the countertop area. My wife showed her the one we wanted, she said that one wasn't on sale. I explained to her what the first associate had told me. She responded by saying well it's not, and that the first associate didn't know what they were saying. She removed the felt dot on the one we had agreed upon and said you'll have to pick out another color. I was ready to walk out of the store and go back to Menard's. My wife insisted we pick one of the colors on sale. I said okay but still I was frustrated, my wife decided on one of the other colors. We purchased one of the countertop's that was on sale July 29, 2011. We were told we would be contacted by your outside contractor and it would most likely be installed within two weeks. Our countertop is schedule to be installed tomorrow August 25, closer to a month but who's counting. I know three poor experiences shouldn't deter a person from shopping at a store, but I am honestly fed up with your associates!! Lowe's needs to start a program educating there employee's on what customer service is all about. When I sent this to Lowe's all I heard was that I hope we can serve you better next time.
Review
Service
Lowes Remodeling
Lowes Will Not Correct Bad Tile Installation
I purchased kitchen and dining room floor tile from Lowes and contracted with them for the installation. The tile was laid the wrong way and the tile was laid unevenly. I told them I wanted it taken out and reinstalled correctly. They refused to tear out the tile but said they would take out the uneven tiles and replace them. As they tore out the bad tiles they chipped the adjoining tiles. As they tore out the tile they have damaged the backer board, it is broken down to the sub-floor. It has been over two months and the job is still not done. There are more bad tiles that should still be torn out. I have no time of completion. I will never use Lowes for anything else again.
15 comments
Review
Service
Lowes Installation
Loss
$5200
Lowes Complaint
I am a sales specialist - I am actually a Kitchen & Bath Designer - a profession that I am very proud to be a part of... I would like to coordinate a BLUE FLU day for ALL SALES SPECIALISTS NATIONWIDE AT LOWES! Lets see then how well they can adapt without their knowledgeable sales staff. I know at least on that day the ASM's & the Department Managers, the Admin Mgr, the Store Mgr & HR will finally have to get up off their back-ends and work for a change - no more idle chit-chat in the training room or in offices with doors closed or half-closed sitting around looking at the internet or talking on the phone to friends and family - YOU WILL HAVE TO WORK MY FELLOW EMPLOYEES ON BLUE FLU DAY. WHO OF YOU CAN QUOTE AN ORDER FOR COUNTERTOPS OR CABINETS? CAN YOU DRAW IN 20/20? CAN YOU WORK UP AN ESTIMATE FOR A FLOORING INSTALL? CAN YOU FIGURE A KITCHEN INSTALL? OOPS ACTUALLY THAT WON"T BE NECESSARY AS YOU SUBCONTRACTORS WILL BE LOOKING FOR WORK ELSEWHERE SINCE THEY WILL NOT HAVE KNOWLEDGEABLE PEOPLE TO SELL INSTALLS! POOR YOU BETTER START LOOKING FOR A JOB LIKE THE REST OF US - YOUR DAYS ARE NUMBERED LOWES IS GOING DOWN THE TUBES.
4 comments
Review
Lowes Complaint
I was hired in after October 2011 as a sales specialist. By "profession" I am a kitchen & bath designer. I was offered an hourly pay with spiffs & commission. The hourly pay is "below" industry standards in my region. But with spiffs & commissions I determined it would all pan out. Now that they took spiffs & commissions I am below the industry standard in pay scale. Not to mention I was hired after 10/2011 so I do not get any additional pay on a weekly basis. You would have thought they would have given some compensation... I feel that they hired me under false pretense. Corporate knew they were going to roll out this compensation change before they ever approved my hire. I would like to investigate this further to see if a law suit is possible. Do you think that I am even going to schedule appointments, take my car to do an in-home measure, make 3 - 4 different renderings of possible layouts for a customer when I am not going to get even a standard wage. WOW I came to work at Lowes because I respected them. I was fooled. For all of you out there that are ASM's or under the opinion that sales specialists are not worth the extra pay - think again I worked for Lowes in the past in this same position & know for a fact that NONE of you can do my job. So get ready to learn the job because you will have to do it when me & my fellow designers all leave your precious company. It will be such a good feeling to get a good job & quit this one. I am so sad, angry, and most of all worried about meeting my monthly bills in the mean time. This is surely going to be the beginning of the end for Lowes.
42 comments
Review
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Most damaged appliances are delivered to the store "damaged" Why they deliver damaged goods is beyond me. DO NOT Haggle with the delivery driver, Call the store directly and ask for an ASM or the store manager, stand firm and dont back down, they do have 'loaner' appliances while you wait for your new undamaged appliance to be dilivered.
10% discount is a slap in the face, dont settle for less get what you paid for. LOWES does offer good customer service you just have to squeeze it out of them.
Kasumi - No idea what unbowed means. If you mean unboxed or uncrated, mine were not until the truck was in the driveway.
My son's dryers and fridge were not.
The kitchen stove damage was found before it left Lowes store and they said it was the only one available locally and would take several weeks before they could get a replacement. They offered no discount to my son.
Actually, the appliances are probably damaged when they are loaded on delivery trucks, most of the appliances are unbowed right before loading, so any damage would usually be noticed.