Lowes Reviews and Complaints
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Custom Vanity nightmare - Lowes 6 Mile Cypress Fort Myers
We purchased a custom vanity and counter top for our bathroom. We included Lowe's installation in the purchase. The contracted company came out to measure and access and said install would be easy. We then learned that Lowes would not install the unit we ordered from them. We tried to get someone else to install but they ran the other way when they learned it came from Lowes. We then asked Lowes to honor their contract and get someone out to install the vanity that had already been delivered. After talking to the GM he said he would see if we could get the install to happen. After 3 phone calls to the GM he said they could not install. So we have an empty bathroom that does not function and Lowe's is taking back a 2K unit they will not be able to use. Does this make any sense. I am having 50 women here this weekend and they will all see and empty bathroom and know that it is Lowe's fault. No more Lowes for me.
Lowes review in High Point, North Carolina: Lowe's Has Changed!
Lowe's doesn't care about it's employees, or former workers. I have a real Horror story to tell.They're just like any other large company, the more you do for them, the more they treat you like ***! I'll never return to a lowes store because of the way they've treated me.If I find someone that will help me,I plan file a Lawsuit.....Also,after you leave lowes, all management people treat you like you've never worked there. You're spitting into the wind if you need info. or get any help from the Lowe's corp.
Lowes review in Ocala, Florida: Treating associates badly
Managers continue to treat associates like *** and keep their jobs. Someone I know works for Lowe's and they did not hire any additional help for the Christmas season in the garden with the addition of the tree tents this year, there is one person in the morning to work inside and out and one person to work at night inside and out. They also have to watch the seasonal inside area to cover that associates lunch, but the manager wants to know why everything is not done? What's the plan, no matter this associate has asked for help in the garden area many times and the closing manager gives him *** for taking too long to get done working. How can you run a business this way, oh, wait they are too big of a store to matter and be held accountable! LOWE'S SUCKS and I tell everyone that!
Lowes review in Las Vegas, Nevada: *** Attittude Cashiers
LOWES @ East Charlseton Blvd, Las Vegas, NV I walked out to the garden section to pay for my stuff. As I approach the cash registered, I see this young woman(the cashier) leaning onto the counter where I set my things to checkout. She was talking to a family with a newborn. I wait for a minute or so then walk between the cashier and the lady with the kid to get to the only active checkout. Right away the cashier has an attitude, like how dare you interupt my social life just to pay for your things. As we left the cash register and walked outside the man that was picking up the woman with the baby pulled up right in front of us, OFF the designated road, and blocked our exit to the parking lot. My gut feeling is that this was racially motivated. What ever happened to stores that at least pretend to appreciate your business?
Lowes review in Washington, District Of Columbia: Lowe's unbelievably horrible service
We recently ordered a washer and a dryer online at Lowes.com and we got our washer the next day with stains on it, bugs inside it, opened packages, and every time we use it, we smell something burning from the washer. Also, upon delivery, they just had us sign, but we received no invoice or receipt. We called Lowes for an exchange but once we spoke to them, they told us they never sent us a washer, upon calling them several times, each time, they told us they would call us back but we never received a call back. Today when I called, the customer representative chastised me for calling in so many times talking to too many different representatives about the issue, therefore causing confusion in the store. He also chastised me for using the internet service which has no valid way of contacting actual human people according to him and therefore was unreliable. When I asked why they have the internet ordering service then, they replied it existed for people to browse and find what they wanted. When I asked if he thought I could find the order information by calling the main corporation he said no, they wouldn't know anything and I would have to speak with the department manager. Also upon my last call before today, suddenly my order history details online had disappeared and only showed that the washer had been delivered and the dryer had been ordered. I called and finally got someone from the main corporation to send the order information they found to the manager at the Lowes I ordered from but of course I have to wait and see if that will actually help or not. So far, all of the customer representatives I have spoken to have been very unfriendly, unreasonably angry, or sounded annoyed. Safe to say, I was a little displeased with their service and plan on avoiding Lowe's when buying products in the future.
Lowes Delivery Service
Lowes will not honor their carpet warranty
We purchased carpet from Lowes 2 years ago and moved out of the house this summer to a new one. When we moved the furniture the carpet was lighter where furniture had been. We vacuum weekly and have had the carpet cleaned professionally twice. We called Lowes and they sent out an "independent" carpet company to look at it and they said it was due to fireplace, a smoker or candles. We don't use our gas fireplace, we have never had a smoker in our home and we don't burn candles. There was a 10 year stain warranty and they will not do anything about the $6,000.00 worth of carpet we purchased and we will have to replace our 2 year old carpet before we can sell the house. Do not buy carpet from them.
Lowes review in Barnegat Township, New Jersey: Sub par service from Hamilton, NJ Lowe's Store
After reading all the great reviews I went ahead and ordered this dish washer online. I was informed by the local delivery vendor that the dishwasher would be delivered on Tuesday only to be cancelled resulting in my morning being wasted! Despite calling the store multiple times, I am yet to know the status of the order. The hand-off between the web order and the local store in Hamilton, NJ leaves a lot to be desired. Unfortunately I will have to cancel this order and look elsewhere to take advantage of the holiday sales. In the event the dish washer does miraculously is delivered tomorrow now I am a little hesitant to have Lowes install it.
Lowes Delivery Service
Lowes review in Athens, Georgia: Christmas Tree Bull ***
I am a family man and like to get a Christmas tree with the family. I am used to going and buying a tree and having the store representative help me throw the tree on the car and help me strap it down. I tip the man/woman well and we drive off. I went to lowes today and *** near busted my tail lights out because they wouldn't help me due to a store policy. What their sales management does not realize is that I had over $300.00 of additional items in my cart that were sent back because I was soooooo pissed. I will never shop at lowes again period and will continue to spread the word of how lousy this experience was. This is a customer service and sales initiative issue that needs to be resolved or they will lose a tremendous amount of business.
Lowes Sales Representative
Lowes Let me Down
I noticed that Lowes had great deals on both the Skil Table Saw and Skil Compound Miter Saw during their after Thanksgiving Day event. I checked with my local store and of course they were out, so I decided to check their website. I managed to locate a Miter Saw at one of their stores and purchased it; so I presumed. After printing out the confirmation and receipt of my order, I went to another store to pick it up, where the saw supposedly was in-stock. BIG LIE! After the floor associate retrieved the product from the warehouse, the supervisor on duty told me that my order had been cancelled and that if I wanted one I could drive 3 hours to another store where I could get it where there was 10 on-hand. I have written a strongly worded letter to Lowes detailing the situation, and even offered a solution: them trucking one from Bend to Portland as my card has been charged.. I am sure I will never see a reply. So beware of Lowes and its online service. They obviously intend to sale items which they don't have and make no attempt to resolve problems. Home Depot will be happy.
Lowes store not delivering appliance from one store to another.
Went in to buy a hot water tank, the computer show they have one in stock,,but they couldn't find it, in the Marietta Ohio store. They checked Parkersburg WV, and showed they had 3,,I ask if it could be brought to the Marietta store, They said no..I am caring for my husband, and can't leave him that long to drive down to Parkersburg. For around 400.00 I was willing to spend on this,,They should have at least found a way to deliver it to Marietta. I will not buy another range, washer etc,,,from Lowes because of their lack of service..(and no,,I wasn't willing to pay the shipping from another store.)
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