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I live in Independence MO and on May 6, 2007 I purchased a 1/2 hp Water Ace sump pump that had a 5 year warranty. Today the sump pump went out and I have almost a full year of warranty left. I called the manager at Lowes and they told me that I would have to send it...
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9 comments
Anonymous
#410036

I bought a pump at Lowes with a lifetime waranty. I asked what happens if the manufacturer goes out of business.

The service center person said that Lowes would give me a comparable pump. Now the pump broke.

i called Lowes they said that the manufacturer changed the warranty to 5 years. Lowes won't honor the lifetime anymore just the 5 years now.

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#247977 Review #247977 is a subjective opinion of poster.
Purchased a ceiling fan to only find out the motor was defective. Of course you can only discover this after you've installed the fan. I figure I spent about 2 and half hours between the purchase, installation and return so the least I could do is spend the same...
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1 comment
Anonymous
#310405

What planet did you come from? There isn't a product made that doesn't have an occasional defect.

It's unfortunate you bought one that takes a while to install. Don't blame the retailer, they didn't build it. If you fell Lowes buys and sells a lower quality item fell free to shop elsewhere and spend more money.

You made the decision to buy the fan you did, and I am sure price was part of the reason you bought it. Blame yourself and the company that made the fan, not Lowes.

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#247898 Review #247898 is a subjective opinion of poster.
Loss
$100

Lowes screwed up my floor installation

I bought my vinyl flooring from Lowes of Hermitage Tennessee. From the very first promise to the visit from, Larry, regional supervisor of installation Lowes fulfilled zero (0) of their promises. They did not call before delivering, or installing, just showed up! They "redefined" the guidelines for laying the louann after I had it laid and charged and extra $200 although they did not relay any of it. They charged for supplies they did not use but did not offer a refund and most importantly they installation job was totally botched! The floor is wavy, the quarter round looks like a kindergarten class installed it. I have talked with 3 different folks in the installation department: Donald, Justin, Cathy; the store manager, Stefan; and the regional supervisior for installation, Larry. Although each agreed my complaints were valid and each one is "sorry for my inconvenience" and have stated Lowes did not follow their own policy none of them actually fixed the problem. Never, never, never have Lowes of Hermitage, Tennesse intall anything in your home.
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2 comments
Anonymous
#326811

I went through the same thing with Lowe's. Three different managers at the store, as well as a manager at their HQ took all of my information, then never got back to me.

This was over a bad install that left my property damaged! Leave a BBB complaint - I did.

Anonymous
#315297

I had a similar situation about 5 years ago with a Lowe's here in NJ. Complained up to a national level, got nothing but a go-around.

They nailed down a laminate floor that is supposed to be a floating floor. A contractor saw this when he was installing some cabinets. The contractor they used was a total sexist pig.

I did finally sue them in small claims court and got $2500 back for the shoddy installation.

Good luck.

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#247631 Review #247631 is a subjective opinion of poster.

Wasted my time,poor customer relation,lowes lost sale

Had a list of lumber and building supply needs,my builder made the list. Whent to Lowes in Maplewood Mo . Asked for help,waited 18 minutes for help to arive,the young man did not know much about nothing,It was a waste of my time.(was there for over 35 miutes) He did say sorry we dont have anything but the 72 2x4x12ft did not buy them. When up to HomeDepot(I dont like HomeDepot)and was waited on in about 4 minutes and purchase everything I needed, total sale $768.00 and change. If it was my business I would want to know.
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#247385 Review #247385 is a subjective opinion of poster.
If you believe this slander that is written about me, feel free to join me on facebook and reveal your true idenity. I don't hide behind a screen name and I am willing to stand up for what I believe in. Certain people have set out to destoy me and I will admit that...
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1 comment
Anonymous
#309063

You say you don't hide behind a screen name, but you posted as anonymous. Just sayin.

Review
#247280 Review #247280 is a subjective opinion of poster.

Lowes in Cleveland, Ohio - Handicapped service

we do you have so many handicapped parking spaces an only one power chair for customers use doesn't make much sense to even go to your store or read your add when i can not get around in your store i have to drive 25 miles to get to sandusky for a one in seven chance of shopping (actual numbers) oh well Lowe's is just down the street as well as home depot you can guess where i spend my money it would seem you company has a total disregard for the 1.2 million handicapped shoppers in ohio shame on you please get into the 20th century with your customer service
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4 comments
Anonymous
#324557

Here we go again....just another Lowe's customer expecting something as if it was due to him because he was going to spend some money at Lowe's. Just go to Home Depot and be the thorn in their side. PLEASE

Anonymous
#324553

Handicap spots are determined by the city or township NOT the business. Carts are approx $6k each and are torn up daily by customers who don't care. I agree buy one yourself.

Anonymous
#323093

At what point did it become the responsibility of a retail establishment to provide powered carts for customers? If you are in need of a wheelchair, by all means quit being a tight fisted, penny pinching drain on society and buy one for yourself.

Anonymous
#315231

Its actually the 21st century, just sayin :p

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#247019 Review #247019 is a subjective opinion of poster.

Nothing but junk at Lowes

Seems like everything I buy from Lowes is nothing but junk. In the last few years I have bought a bench grinder, air compressor and numerous other items. The bench grinder and the air compressor lasted less than a year before they quit working. I bought flouresent tubes that lasted for a week or two. Last week I bought a water hose from Lowes. This morning while washing the decks off, the water hose developed a bulge in it and a big gaping hole opened up. It's pretty bad when you can't trust Lowes quality for something as simple as a garden hose. I don't buy their cheaper quality. I normally buy their top of the line model. Evidently they only stock the very cheapest imported *** they can get. So long Lowes, I am going back to Sears!!!!
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#246932 Review #246932 is a subjective opinion of poster.

Lowes in Roanoke, Virginia - Incompetence abound

I recently went into a Lowe's here in town. It took me 20 minutes to find someone in the lawn and garden section to get a simple spark plug. In addition to that, when I finally got it, I went to check out, the store had 3 lines open, with 15 people waiting at 1. The other two had people talking and arguing about what they were and were not going to do to get things ordered. The second line had a 'manager' trying to work the computer system to even find the item that the customers were trying to buy. After 1 HOUR and 2 line changes I finally just pushed the basket away and left. These stores have no people, no competence, and no caring about their customers whatsoever.
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1 comment
Anonymous
#324743

OK, I got a look at the Lowe's antiquated computer system which employees struggle with since it Linux-based and Lowe's has ancient computers which leads me think that they don't spend money on technology. That isn't incompetence on the employee's part.

I may be assuming too much in asking if you are an analytical, competent shopper? When I go to the store, I go when traffic is low. If you went on a bright sunshiney Saturday, it was probably packed and you aren't royalty, so get in line. As for the computers, you need to complain to the higher-ups, because the employees can not help that they are given a Yugo and then told to break the speed record for you in it.

If you were considering these factors and solutions to them, you might have a better shopping experience in the future. Think outside of yourself.

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#246812 Review #246812 is a subjective opinion of poster.
Just finished installing a sprinkler system in 90 degree heat and at the end of the project I simply took back the 7 pieces of the system I did not use. Glad to be done with the project, I walked into Lowes and took at the products I did not use and asked for a...
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3 comments
Anonymous
#1134903

I have had EXCELLENT service when returning goods at Lowe's! I just returned $4k of special ordered merchandise and they didn't give me any issues whatsoever.

People have to be realistic about returns. There are scammers who buy stuff elsewhere and then take it to the store and ask for a refund, profiting the difference.

That's why they require ID. Cmon, be realistic, patient and nice to the refunds' counter and you'd be surprised how far that goes....

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#246664 Review #246664 is a subjective opinion of poster.

Lowes in Irvine, California - Rejection of my product review.

I wrote a detailed review of the Wagner Airless Sprayer and even went out of my way to thanked Lowes for the complete refund, but Lowes rejected the posting of my critical review. I thought it was well worded and written, and very clean. It apears to me that The Lowes Company has more of a support position for its venders than I would have thought of a retailer. I think I will be spending a lot more of my time at Home Depot from now on. I guress there is a reason that in my area there are ten times the customers in Home Depot than Lows at any one time.
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3 comments
Anonymous
#1089317

An FYI: Lowes doesn't curate their review section, a third party company handles that content. You make it sound like you thanked Lowes for the refund in the review, which is something it would be rejected for; the review is supposed to be of the product, not of your interactions with the retailer or the manufacturer.

And for the record, that same company handles Home Depot's review content as well.

Anonymous
#530572

I tried to submit a negative comment twice after revewing and rewritting to meet their guidelines. they still rejected it. do nto trust any comments on lowes and do not buy anythign of importance from them

Anonymous
#472064

Lowe's rejects reviews when there have been too many negative posts on any given product. They don't want their sales to suffer, after all!

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#246606 Review #246606 is a subjective opinion of poster.