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Above-and-beyond Service | Lowes review

5.0
Details
Ken in Lowe’s Yakima WA, rekeying department today went above and beyond to provide assistance. We had a broken door *** requiring repair within the key locking mechanism. He indicated that he is a part-time employee and that the employee who would normally do the work was gone for the day. Ken reviewed an online instruction prior to fixing the lock. He was patient and had a good sense of humor as he disassembled and reassembled the door *** He is an example of excellence in providing customer services.
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Review
#1585410 Review #1585410 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Never called for delivery , when I did called they told me o was not schedule for delivery , never buy at Lowe’s again | Lowes review from Yonkers, New York

1.0
Details
Today !! Been in without fridge with this heat since Saturday , and kids in the house !! They didn’t solve my problem
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1 comment
Anonymous
#1716518

Do you have an invoice showing a delivery was set up with a date for delivery? Did you set up a date when you called them?

Don't assume things are going to happen. Check the paperwork you are given when you make a purchase.

Review
#1584171 Review #1584171 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Very noisey refrigater | Lowes review from Washington, Indiana

1.2
Details
A new refrigator was so noisey we could not use it in our kitchen sent it back Lowels would not give us any paperwork on the return asked if I could copy there paperwork they said no way , They said truck pick up paperword has been screwed up for weeks
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Review
#1584036 Review #1584036 is a subjective opinion of poster.
Cons
  • Bad product
Reason of review
Not as described/ advertised
Loss
$1700
Preferred solution
never will deal with delivery service again
Tags
  • Bad Refrigater

Appliance rebate-really??? | Lowes review from Biloxi, Mississippi

3.7
Details
Your $600 rebate only includes buying 2 appliances????.............I bought a refrigerator ($1500) that cost way more than what you require for 2 lesser ($396+) appliances! Not happy in Biloxi!
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Review
#1583954 Review #1583954 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
rebates
Preferred solution
Deliver product or service ordered

Rebate complain | Lowes review from Bristol, Virginia

Why was I denied my memorial day rebate. I bought 3 gallons or stain for my deck. They were $15 off a gallon. should have received $45. everything was filled out on line, with all the information off of the receipt. Why would I be denied. what do I need to do to receive it. Who do I need to contact. it was done on line. can you take care of it. it was Linda Hardin, 4769 Hwy 126 Blountville Tennessee. 37617. 423-366-3205. this is the information you will need to take care of it for me. Thanks
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2 comments
Anonymous
#1716557

https://www.lowes.com/l/rebate-center.html should help.

Anonymous
#1716519

Take a look at the rebate slip or the web site where you found out about the rebate. There will usually be information there on who to contact with questions.

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Review
#1583709 Review #1583709 is a subjective opinion of poster.
Reason of review
didn't receive rebate
Loss
$45
Preferred solution
To receive rebate

Worst experience ever on warranty claim | Lowes review from American, Ohio

1.7
Details
LG washer needs a new "control". I called on 6/18 to schedule an appointment. Repair guy came out on 6/20 and diagnosed the "control" needs replaced. A week later, I called and the representative had no clue what was going on, and she would send an Email to some other department right away. A week later I called the warranty people again and was informed that the part was on order. One day later, they called me and said the part wan on back order, and they found a substitute part that was in stock and being shipped. If I don't hear from them by the 15th (today is the 10th), I am to call back. Total time elapsed: 23 days Time elapsed by the 15th: 28 days One month to get my washer fixed, provided it actually gets fixed. UNACCEPTABLE!!! Wtf
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1 comment
Anonymous
#1715402

Why are you complaining about Lowes rather than LG? When you buy an appliance made in Korea you may find a delay if their US warehouses are out of stock.

They have to wait for more product to come on a boat from Korea. It's kind of hard to complete a repair without parts.

Review
#1583603 Review #1583603 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Pros
  • Store organization
Cons
  • Extended warranty service is unacceptable
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Replace washer with comparable one.
Tags
  • extended appliance warranty
1.5
Details
Nightmare scenario in trying to purchase a really good short term sale on bricks. Order #1: Checkout from San Jose store says 35782 available. I put them all in my cart, checkout, get an email confirmation. Next day a call, we don't have any bricks in the store, we...
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Review
#1583375 Review #1583375 is a subjective opinion of poster.
July 2019 No one cared if they waited on you. When someone finally did, did not try to be helpful. Then when I decided that I liked something didn't seem interested. Then after purchasing tile flooring not helpful. Was told I needed to pick it up. So I called ahead to...
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2 comments
Anonymous
#1716433

Lowes is a "Self Service home improvement" store. Exactly What happened at Lowes to cause you to post When someone finally did, did not try to be helpful? More explanation is needed for that one.

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Review
#1582030 Review #1582030 is a subjective opinion of poster.
Cons
  • Poor service and rude employees
  • How they have handled this situation
Reason of review
Really bad experience all away around. Suppose to be installed at 9am this morning 9:30 still not here.
Preferred solution
Let the company propose a solution
Tags
  • Total Customer Service Failure
1.0
Details
Carpet Nightmare - Lowes review
If you have lots of time and money to waste, in addition to not being bothered by the plethora of issues that will result from your install I encourage you to purchase from Lowe’s. I ordered beautiful carpet from Lowe’s and the fourth installation team from the...
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2 comments
Anonymous
#1713619

For every person complaining about Lowes that is heading to Home Depot there is one complaining about Home Depot and heading to Lowes.

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Review
#1580868 Review #1580868 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Anything about their customer service
  • Low quality
  • Have never had worse
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Price reduction
Tags
  • The Work
  • Bad Customer Service And Delivery
2.8
Details
Bottom Line: Took 3+ weeks to get a door installed. (Actually the total timeline was 4 weeks and 2 days). First trip: measure door. Second trip: attempt to install a new door onto an existing jam. End of day: jam, trim and door unserviceable. Door jam totally cut out...
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Review
#1580814 Review #1580814 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Store slow to respond
Reason of review
Poor customer service
Preferred solution
Make sure the people you contract to are trained properly. Even the owner of the Company turned out to be non-attentive. He originally seemed like he guinuinly cared.