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Lowes in Scarborough, Toronto, Ontario - Servicing/repair of lawn mower

I had purchased Remington Lawn mower in mid 2018 from one of your store. It was used only 2-3 times that year. This year the mower is not starting. I do not know if it is still under warranty as am not able to locate its guide/handbook. Can it be serviced for using again. Thanks
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Review
#1544294 Review #1544294 is a subjective opinion of poster.
Service
Lowes Lawn Mower Repair
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution

Lowes in Oneida, New York - Bad customer service

Update by user May 27

nothing at all

Original review posted by user May 26

recently tried to buy a husqvarna riding lawn mower. we found a sale in one store, but were told they did not have it in stock as it was a "non stock" (clearance) item. went to another store that did have the same item, yes it was "non stock" there as well, but they were only willing to give the current sale price, not the clearance price...contacted customer service and was told, that yes they were supposed to honor the clearance price from the other store. gave them the details.. when all was said and done, they refused to honor the sale price due to the first store not having it in stock..ummm why would i be shopping around if the first store had the item i was looking for? they lost $2000 in sales today, plus all future sales (we own our own home and do our own repair work) for a lousy $400.. not good business in my book.. i even told them i would be shopping at home depot from now on, and they didnt care..totally disgusted and will no longer shop there.
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5 comments
Anonymous
#1692150

It's easy to offer a low price on an item you don't have. You should have checked the price before driving to another store.

If you were selling something would you mark your price down because someone who didn't have the item said they would sell it for less?

I will agree with h.kitchener about buying lawn tractors from a dealer. You will get a better quality product from someone who can actually offer service if you need it.

AwakeBumbleBee449
#1692328
@Anonymous

customer service advised that it is the policy to honor another branch "non stock" sale price at a different branch if it is in stock, however, they do not have to honor the "non stock" sale price if the original branch is out of stock on said item. this is the issue..it is on the clearance rack at all stores but not at the clearance sale price.

the point is, that by not honoring the price, they have lost business both current and future and they don't care. good customer service means nothing to them

Anonymous
#1692543
@AwakeBumbleBee449

If you were a store manager would it bother you to loose business that didn't bring any profit to your store? Managers earn bonuses based on how much profit the store makes, not how many customers come through the door. You are dealing with a store manager that is smart enough to know that they will be able to sell the tractor for the price they are asking rather than discounting it $400.

Anonymous
#1692581
@Anonymous

Again..customer service advised that it is the policy to honor another branch "non stock" sale price at a different branch if it is in stock, however, they do not have to honor the "non stock" sale price if the original branch is out of stock on said item. this is the issue..it is on the clearance rack at all stores but not at the clearance sale price.

the point is, honoring the price, they have lost business both current and future and they don't care. good customer service means nothing to them.

h.kitchener
#1691870

Maybe you got lucky in not being able to buy a husqvarna riding lawn mower. From what I have read, they have some reliability issues.

You would get a much better lawn tractor by wandering over to your local John Deere dealer---not a big box store that sells John Deere---and buying one from them. I have had JD machines for decades and currently am down to but three of them. Very reliable; the dealer takes care of any problems; and with proper care will last years and years.

When you buy from a dealer you come first if any problems arise, not the guy who bought one from a big box store. All sorts of sizes and capabilities and all made much better than any other brand.

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Review
#1543173 Review #1543173 is a subjective opinion of poster.
Service
Lowes Deal
Cons
  • Dont care about good customer service all about the money
Reason of review
Not as described/ advertised

Lowes - Incompetent fence installation

Had a stick built wood fence installed in December 2018. Recently a whole section fell apart. I called them and they repaired it. Today I noticed a few more boards coming off the fence.
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Review
#1542807 Review #1542807 is a subjective opinion of poster.

Lowes in Sodus, New York - See below

Today I made a trip to Lowe’s 2668 in Macedon N.Y I needed a new sprayer for my kitchen faucet. The supervisor/manager of plumbing and electrical asked if I needed help I don’t remember his name…I explained what I needed, and even brought in the kitchen sink sprayer (hose and all) As the associate helped me he seemed almost like he was annoyed with me, He presents himself as better then..no personality ..not someone I would want helping me again I explain to him that it’s a 35 minute drive and I wanted to be sure that what I got was what I needed…I even asked him to remove the sink from the box so we could measure it As for the sink sprayer, even thought I had it in my hand he sold me the wrong replacement hose. Not the least bit happy as I now need to make a return trip!!!!!!
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Review
#1542716 Review #1542716 is a subjective opinion of poster.
Reason of review
I was sold the wrong product

Lowes in Lumberton, New Jersey - No customer resalution with management

3.8
Details
5/25/19 Went to store in Lumberton NJ at7:00am to purchase a new 46" riding lawn mower .Waited in department for assistance ,passing employee asked if I needed assistance and I replied was looking to purchase a riding mower ,employee told me to go to any register and they will ring it up and the department employee will come out with key to unlock mower as they are outside in front of store .After going to the 1 and only register open and waiting on line for 25 minuets the cashier told me she was unable to locate the SKU # for that item and I will need to go to the department to have the employee check and get the proper SKU #.I went back to the department and waited 25 additional minuets for employee to assist me, We finally figured out the proper SKU # and was able to go back on line and pay for this tractor was again 20 min . Now I had to wait for a manager to come out with a key for the locks that connect all the tractors ,in the mean time the department went to get the owners manual and the keys for the tractor . I took the key and checked to be assured the key fit and worked ,the tractor did not engage and the employee told me that was due to no gas in the tractor . I advised the employ I am 55 years old and have worked on Lawn equipment and it was not due no fuel in the tractor. I asked him for the manager and upon the manager returned he told her I did not know my *** from *** in the ground the tractor is fine ,I explained to the manager the battery is dead .The employee reiterated that I was wrong and she should just give me my money back and get rid of me …. so I said fine give me my money back and I will leave ,manager was rude and taking employee side and had no regard to making this right .
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Review
#1542679 Review #1542679 is a subjective opinion of poster.
Pros
  • Brand
Cons
  • Anything about their customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Prescott, Arizona - Rude checkout person

Today 5-25-2019 I made a purchase at the Twin Falls Idaho Lowes store. Among my purchases were 5 garden plants that were marked down to a dollar. I pointed it out at the register but the checker told me "don't worry about it I have it taken care of." My total reflected the original price. When I ask about it she told me I was wrong until I showed her the mark down sticker. She then became very rude . She corrected the total, threw my change down on the counter with no thank you and proceeded with the next customer.This is not the first time this person, named Merideth, has been rude to me. I usually avoid her checkstand but the others had long lines. Next time I will wait in line before dealing with her. A person like her should not work with the public.
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Review
#1542655 Review #1542655 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes in Long Branch, New Jersey - Fence is falling apart

We had a dog eared stick built fence installed in December 2018. Since then one whole section fell apart. They came and fixed that section. As of May 2019 I see more pieces coming off the post. We paid a lot of money for a fence that is falling apart. We will never deal with Lowes located in Brick, New Jersey again.
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Review
#1542078 Review #1542078 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
incompetent fence installation
Loss
$3
Preferred solution
Price reduction

Lowes - Terrible

Door lock never worked. Never would lock. Worse storm door ever and will never use Lowe’s again. They give you the run around until the warranty has run out. Very frustrated. Lowe’s Powell TN.
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1 comment
Anonymous
#1690398

Did you ever think of contacting the manufacturer of the lock? Most name brand lock manufacturers have great service departments to solve your warranty problems with needing to get the store involved.

Review
#1540850 Review #1540850 is a subjective opinion of poster.
Service
Lowes Storm Door Installation

Lowes in Rocky Mount, North Carolina - Lack of common sense and customer service

I feel compelled to share a recent experience with Lowes Home Improvement in my home town which will likely be my last visit to any of their stores. We purchased a dishwasher and paid Lowes to install it as well. On the scheduled day of installation no one showed up or called during the appointed time frame. I called Lowes the next day to inform them I would give the installer one more opportunity. On the next scheduled day of installation, the installer called and said he had been at Lowes for more than 30 minutes trying to pick up the dishwasher, but they could not locate it. I told him to just forget it and went to the store with my receipt to get a refund. They told me they could not refund me my money until they located the dishwasher…..do what? You’re going to hold me liable for something I never put my hands on and that you can’t find??? From that point it escalated into a more than 2 hour stand-off with me and them. I dealt with a total of 6 different employees explaining the same scenario and getting the same answer, while as many as 8 or more other employees gathered around to gawk. All this occurred at the refund counter. At one point an employee who wasn’t even involved in the situation made a statement “Someone better take this guy outside before I get fired” which I took as a verbal threat. Finally after over two hours, the manager (I assume) got involved and assured me I would get a refund by 4 pm, so I made her put it in writing and I left. I also contacted Lowes corporate office and filed a complaint which has fallen on deaf ears. I have done business with Lowes all my life, and have always had a good experience for the most part, but this incident was more than I can stomach. Lowes seems to have gone in recent years from a company with kind, knowledgeable, friendly employees to just another company with little to no customer service because they seem to think they have no competition.
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1 comment
h.kitchener
#1690537

I guess the key to buying appliances or any other larger amount things at stores is to use a credit card so that when these problems occur you haven't paid for them yet and can dispute the charge if need be. That particular Lowe's store seems atypical from my experience, but local management has alot to do with how employees behave.

You may or may not ever hear from corporate, as corporate really doesn't care----you are but one dissenter among the horde of customers they sell to. Luckily, there are a ton of stores selling appliances we can shop at, other than Lowe's.

Review
#1540817 Review #1540817 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Lisbon, Connecticut - SAMSUNG dual door NE59M6850SS (#845533)

4.9
Details
SAMSUNG FlexDuo with dual door Oven. Is a piece of junk. The "Smart Divider" should allow you to operate two heat zones simultaneously cooking 2 dishes at different temps. This is bogus as there is only one temp. censor for both sections. This Censor is also defective. When set to preheat (example 375deg.) the temp. indicator beeper will go off indicating that the oven has reached its preset temp. Not so. When checked with two separate oven thermometers the oven is only 225deg and will require an additional 20 min. of preheat. The recovery time is dead slow. So just how much additional time for cooking should you allow? The control panel and censor were replaced without correcting the problem. The factory rep. stated that this defect was acceptable.
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1 comment
Anonymous
#1690400

Why are you complaining about Lowes? Seems like your complaint should be on the Samsung complaint board as they manufactured the oven you don't like.

Review
#1540811 Review #1540811 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Stop selling this product.