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Lowes - Cannot submit rebate form online

I bought $17,300.00 worth of kitchen cabinets at Lowe's. The store clerk told me to submit the rebate form online because that was the fastest way to get my rebate. After several attempts to submit form it would not go through. I called customer service & they could not figure out the problem. They told me to mail the form with receipt. So much for technical support. Now I have to send it "snail mail" and I have no idea how long this will take.
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Review
#1519470 Review #1519470 is a subjective opinion of poster.
Reason of review
rebate website is not user friendly

Lowes in Kissimmee, Florida - Horrible

They schedule a 5 hour window for delivery with no call to narrow the window, I have waited 5 full hours and they are still not here.. How do you pay for a service that fails their customers... I have called several times to be put off again with sorry the driver is running late with NO new window.. This is not the way to treat paying customer that wasted their entire day.,... I am truly converting back to Home Depo where the services and value of customers are well treated....
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3 comments
Anonymous
#1701001

FIGHT BACK AND DON"T LET PEOPLE RIP YOU OFF!

Anonymous
#1700091

Shut up Anonymous person. Youve replied to every post on here.

Lowes is a terrible terrible company but distributes for good brands, which is the only reason they are in business.

Online ordering terrible, in store service terrible, customer service terrible, delivery service terrible. Shut up

Anonymous
#1675906

Do you really think the solution is to run to Home Depot? Have you bothered reading the complaints about Home Depot's deliveries?

You will see the same thing there. Unfortunately deliveries are unpredictable for any store. If customers were ready for deliveries and provided proper information things would go much smoother. A truck may get to a home to deliver a refrigerator and find the doorways to the kitchen are't as wide as expected and have to take extra time to remove and replace the doors on the refrigerator to get it in place.

They may also find the customer hadn't removed the food from the old refrigerator and have to wait for it to be cleared out. This is just an example of how deliveries get put behind. Yes, it is frustrating but it is something the store really has no control over.

Perhaps they could be like my local gas company with their appliance repairs. They give you a day, ask if you prefer AM or PM and then tell you they will put the preference down but will show up between 8AM and 5PM with the technician calling when they leave the job before yours.

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Review
#1518660 Review #1518660 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes - What rebate

3.2
Details
They had a advertised 11% rebate on paint copied the receipt from the register filled out the information online and a response I got two months later was did not meet the rebate requirements , not sure if I still have the receipt now but either way it’s not worth screwing with for as little as they’re giving your back
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Review
#1518639 Review #1518639 is a subjective opinion of poster.
Reason of review
Problems with payment

Lowes in District 7, Tennessee - Lowe's Insulated Vinyl Siding Install

2.6
Details
Lowes - Lowe's Insulated Vinyl Siding Install
contract dated July 2018. Lowe's contract for $11,985.36 Remove old siding replace with insulated vinyl siding. P. Brown, Lowe's salesperson, said we need build out windows and doors also. The install contractor was out of Florida, job is in Tennessee. On one side house the vinyl siding cut short and don't fit up against joining siding. See picture. Same side house during hard wind storms the siding moves like a wave. Siding cut short only touches J channel on ends. Before long siding will be blown out of J-channel and off side house. All this for $11,985.36 Phillip Brown promised when I signed contract he would supervise and inspect installation during install. Phillip Brown was at house twice during install. Day install started for approximately 5 minutes because 2 different colors siding shipped. He came by another day measure for gutter install. He has promised numerous times come and inspect install, to my knowledge he has not been here. Lowe's has refused have short pieces replaced and check see vinyl properly nailed. You be the judge see picture where siding is not fitted together.
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Review
#1517901 Review #1517901 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Pissed, Frustrated, Angry

1.1
Details
Go to Home Depot, buy from Amazon or buy locally. I was in enrolled in auto payments and never logged into my account since January 2019 if not even earlier. I do not touch my account. I never want to miss a payment hence the auto payment. Everything was okay until yesterday. I received an email saying I was past due by 185!? HOW?! If it's auto pay, that makes no sense. I was at work and went through chat. Mark Joab said I un-enrolled March 14th and re enrolled...Why would I do that?!?! That makes no sense. ALL he did was give me numbers to call (three for the credit) and finally just told me to call customer service. He did NOTHING for me except the minimal, by getting rid of the late fees. YET I still owed 160... I called the number he gave me. It was an automatic response to pay my bill through the phone. I called customer service the right number today, wanting to speak to a supervisor. She transferred me to a person in the credit department, Gabby!! WTH. Can they do ANYTHING right? She was as helpful as Mark Joab. She said, alright I'll waive the late fees... They already did that! Why don't people listen?? She started getting rude at the end and I had to go back to work and at that point she was rudely, repeating herself, saying there's nothing they can do. So I was done. Lowes does nothing right. NEVER get their credit card! I've returned a 200$ item, looked at my updated account, and it increased!! This store is depressing, the people are depressing and miserable. You can NEVER find someone when you need help. They don't carry a variety and if they do, it's impossible to find in the store. The workers can't even locate it. *** will freeze over before I step into that store!
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1 comment
Anonymous
#1674967

Why are you complaining about Lowes? Your credit account is with an independent credit company.

Won't be any different if you shop at other stores. I had an Amazon account that offered no interest if paid in 6 months. I always paid enough to cover 1/6 of the amount due plus any current moths purchases. They applied the entire payment each month to the 6 month purchase so it paid off right away and you ended up paying interest on current purchases.

I still purchase from Amazon but closed the account which like Lowes was with an independent credit company. Don't blame the store, blame the credit company.

Review
#1516591 Review #1516591 is a subjective opinion of poster.
Cons
  • Customer service
  • Nothing solved
  • System breeched
Reason of review
Poor customer service
Loss
$160
Preferred solution
Waive one month fee
Tags
  • Lowes Bad SERVICE
  • credit application fraud
  • Customer Behavior
  • Bad Employees
  • Bad Employers
  • Poor Attitude
  • Rude And Incinsiderate
  • Customer Care Attitude

Customers service, from Lowes

On Wed April 17, 2019 I contacted Lowes Repair about our LG Washing Machine. A lady Named Holly in New Mexico answered the call. Ms. Holly was very helpful, knowledgeable and kind person I have dealt with on the Lowes Repair services. I would just Like to THANK Holly for her expert help.
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Review
#1516503 Review #1516503 is a subjective opinion of poster.
Reason of review
Good customer service

Lowes in Northeast Dallas, Texas - Lowe's of Garland

2.2
Details
There is no associates to help in the store at all. Some departments have only one person covering three departments. Then you have to wait over several minutes up to 45 minutes to have a product that they have in their topstock area then find someone who can drive equipment and the I can see the poor associate getting frustrated with his own company but it looks like customer service has been getting really bad at the Garland location.
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4 comments
Anonymous
#1687381

I disagree that local means good service, has anyone tried to get estimates without having to beg them to come out. And since they are small they do not always seem to care about service either. What is happening is we have generations of the “you owe me” and “I should not have to do that it is outside my job description” people in the workforce that just do not understand that the customer is the reason for your job not the reason for your problems

Anonymous
#1680195

For me Lowes is the best last 14 years I shopped at Lowe's three times a week customer service and every Department excellent if there's a bad day mr. Paul thank you for your expect and care for customers

Anonymous
#1674161

You are shopping at a big box discount store. Why are you expecting good service?

If you want good service shop a local hardware store like Ace, local lumber yards or plumbing suppliers.

Yes, you will pay a little more but someone needs to pay the salespeople that you don't see at Lowes. The choice is clearly yours, low price and no service or pay a little more and get the service you want.

Anonymous
#1687498
@Anonymous

I agree with you 100%. I would much rather pay a little more and get better service.

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Review
#1516218 Review #1516218 is a subjective opinion of poster.
Pros
  • Store
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
customerservice

Lowes in Muskegon, Michigan - The shower door that should have, could have, would have, BUT WASN'T INSTALLED!

Your motto on all stores is "INSTALLATION Guaranteed", what a lie. I bought a shower door from Lowes because I could have it installed. So I paid the $35.00, and told someone would be out yet that day or within 3-business days. Waited to NO AVAIL. Called mgmt, clerks, supervisors and three trips to store. Called Indiana 877-505-4923 talked four times with them, all above called, left messages, texted and no one could get ahold of Carbon Footprint a guy named Tracy Laurence at 231-760-0282 to get my shower measured and date to install. So who is supposed to know something?????????? Manager here in Muskegon said there is nothing he could do. SO THE BEST THING FOR ME TO DO IS GET MY MONEY REFUNDED AND THAT I CAN LOOK FOR AN INSTALLER MYSELF, WHAT A CROCK!!!!!!!! I had to do that, what he said "a refund" but I am 71 years old and hubby is 82 years and no way out. Why do you advertise "Installation guaranteed" when Lowes really DOESN'T GUARANTEE NOTHING!!!!!!!
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1 comment
h.kitchener
#1673333

You already know the solution: get the refund of any monies you gave Lowe's and go elsewhere although not necessarily to another "big box" store like lowe's. You might do better by asking friends, relatives, etc.

for help in installing a new shower door and the installation is really not that difficult. All you do is measure, buy a new door(not at Lowe's, of course), take off the old one and install the new. Someone you know must have some ideas of whom to get.

Good luck. Something has happened to Lowe's and it "ain't" good in the customer service area.

Review
#1515221 Review #1515221 is a subjective opinion of poster.

Lowes in Harriman, Tennessee - Delivery issue

Lowes - Delivery issue
Lowes - Delivery issue
Lowes delivered new riding mower and the truck ran over and destroyed mailbox. It has been three weeks, twice talking and emailing servpro and still nothing. Manager was very rude and did not make any attempt to resolve the situation.
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Review
#1511493 Review #1511493 is a subjective opinion of poster.
Cons
  • Being treated badly for something that was not my fault
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Provide mbx and pot and a stipend for doing it myself

Lowes - Calling time for delivery

1.0
Details
I bought a washer & dryer and was told a narrowed time for delivery would be set up by a phone call on Sunday (8th). I was called, at 9:27 PM. We were already asleep, the call could have been earlier (Sunday has 24 hours in it) since we are considered elders, phone calls that late at night are upsetting. This complaint is from Marcella Norton order #372202429. Please let someone who is in charge know about this, did not appreciate the calling time at all.
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1 comment
Anonymous
#1670288

I guess they shouldn't have bothered calling you at all. Keep in mind some of the deliveries on the truck are from sales made on Sunday.

They really can't start calling till the trucks are loaded an they know that everything on the order was there. Once the truck is loaded they know in what order deliveries will be made. This is something they can't do first thing in the day. No matter what time calls are made someone will be upset.

You go to bed early and would prefer a call earlier in the day.

If you worked nights and slept during the day you wouldn't want a call during the day. Unfortunately you can't please everyone.

Review
#1509694 Review #1509694 is a subjective opinion of poster.
Pros
  • Lowes service was great-it was the calling time of delivery
Cons
  • Time of night called to tell delivery tme