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Lowes in Palm Springs, California - Who chooses these repair companies!!?!!?

I have a four-year extended warranty on my w/d combo. Called for repairs to be done to non-functioning washer. Was told that the companies which provide service are all sixty miles or more away from where I live. There are two or three EXCELLENT repair companies I have used locally.....and who are recommended by contractors as well. Using someone that far away is inefficient and decidedly UNgreen. Travel time alone & gasoline will use up any "savings" which might have come from using the other guys. PLUS, I sit here unable to use the appliance, unable to do a laundry.....and I'm looking at a weekend with no one available. Ultimately, I decided to use the company of MY choice and HOPE that Lowe's will re-imburse me. This is NO way to run a business and another reason NOT to spend the extortionate amount of money that it costs to buy the extra warranty.
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4 comments
Anonymous
#345886

Using the repair company of my choosing, the parts were ordered, installed and everything done as promised.

The happy news is that Lowe's reimbursed me for the repairs....and SAID they would look into using a more local company for repairs.

We'll see.

Honest4Sure
#332659

In year 1, the mfr is solely responsible. After that, you are at the mercy of the plan administrator.

They choose the repair companies not on efficiency but on who accepts their fee schedule. In the long run, you lose.

Anonymous
#331806

You're right, of course. Instead of asking the department head, I SHOULD have read the fine print. But Lowe's had used the company I chose before.

again, my original note was not just about me being ticked off with ME but the about the idiocy of not having a local service. As it turned out, Whirlpool KNEW about this particular problem and ALSO knew that the part they were sending might not be the ONLY part required. That would take a SECOND mailing and a THIRD visit from the out-of-town repairmen.

Whirlpool knew because, apparently, this problem has occured before. But that wasn't in the fine print anywhere.

Anonymous
#331677

Next time you buy an extend warranty take the time to read it before you buy it. If you want your local shop to fix it check with them and see what warranty companies they work for and buy from them. Lowes has no obligation to reimburse you for repairs made by other shops.

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Review
#256326 Review #256326 is a subjective opinion of poster.

Lowes in Newark, New Jersey - Lowe's poor store assistance and customer service

Poor advice from Lowe's sales force leaves me with garage door that doesn't fit my house. They will not take return of product. They won't even order me the 2 correct partial panels that I need. I contacted their customer service dept. a week ago and they referred me to a third party that is basically telling me, don't call us, we'll call you. When I contacted the garage door maufacturer Amarr, they told me Lowe's can order the the 2 needed panels themselves. Why is it so difficult to assist an honest customer. My door is open to criminals and racoons for a week and a 1/2 because they don't help at all!
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Review
#256073 Review #256073 is a subjective opinion of poster.
Loss
$310
This past weekend on Saturday 8/11/11 I visited the Lowe's store at 20 International Drive South in Flanders, NJ 07836. I wanted to purchase a new garage door, and told an associate my door was 9 feet wide and they showed me an Amarr door model 500 (#101073 9 x 7)...
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1 comment
Anonymous
#331681

9x7 is a standard door. Why didn't YOU take the time to measure the door before you bought it or install it.

Sounds like you cut the top panel. Why do you even think they would want it back? Take responsibility for YOUR mistake. Buying the new door is the correct thing to do as you would need to order three panels.

The two middle panels and the top one you "altered" Typically is costs more to order three replacement panels than to order a complete door. Unfortunately you just had an expensive learning experience: Measure before you buy>

Review
#256069 Review #256069 is a subjective opinion of poster.
Loss
$310
I tried to get a Kobalt 25' tape measure replaced because it would not retract. Lowes told me to go to manufacturer for replacement. The package stated "LIFETIME HASSLE-FREE GUARANTEE.You should never have a problem with your Kobalt tools. However,if you do,...
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50 comments
UncoveredSwift
#1758311

You have no idea how many of these incidents I have had to endure. Then if they return to your card as a return now its a solo purchase and you will be hit with 24.99% apr because your next payment wont go to pay that exact purchase off.

Your payments go to promotional purchases first. So if this originally was with a large purchase that fell into 0 apr for 12 or 24 months now your screwd. They arent supposed to treat these as returns or anything involving a transaction to your account. You should be able to swap and go if they want a reciept whatever to determine if its still covered but should be a one for one exchange.

Everytime its something and the old OH Kobalt just changed their policies recently. So when were we alerted?

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Review
#256060 Review #256060 is a subjective opinion of poster.
Loss
$10
Friend bought a washer and dryer at Lowes in Deland Fl. Used my Cell Phone as he did not have one. Assured us that they would deliver before 12:00 next day. Took the cashier four times to get my cell phone number. Kept repeating the same wrong number while sales...
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1 comment
Anonymous
#381371

Other then the cashier that can't read, and a driver that cant drive. The rest of the store did fine.

Been there may time my self.

no hassle. and he who is with our error cast the first stone.

Review
#256028 Review #256028 is a subjective opinion of poster.
Loss
$1200
I just purchased my first home and went to Lowes in Meriden, CT on Sunday at approximately 6 pm. I chose paint colors from their paint wall and ordered paint to be picked up first thing the next morning. When I arrived at the store the next morning I was told the store...
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3 comments
Anonymous
#563859

Ihad the same problem tonight with paint dept. I wanted a valspar SHADE in Olympic and dept manager would not eve try to match the SHADE.

She told me NO that she could not do that and if i wanted that color i had to buy it in valspar. Huh??? I went two days ago and bought a gallon there of valspar paint shade in olympic paint with no problem why now do i have a manager give me grief!! I dont want valspar i want olympic I dont want valspar tomato red I want a SHADE close to it in Olmpyic why is that so hard.

I guess I will take my business to sherwin williams or home depot.

Sucks cuz i really like olympic paint but i will be darn if i give lowes any of my business now! :(

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#255875 Review #255875 is a subjective opinion of poster.

Lowes in Puyallup, Washington - Poor install carpet

Had new carpet put in entire house. Eighteen months later the carpet had rolls in it. Lowes said it is because carpet is made in the south and the climate change to WA makes it stretch out later. Refused to do anything as over one year warranty. How convenient of them! If it was installed correctly to begin with, would not have had a problem. I have never had carpet in any house that I have lived in come loose all over. Seems like they have excuses for everything to explain away their shoddy professional installations so they do not have to give you a refund or fix it.
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1 comment
Anonymous
#348834

had carpet installed 3 years ago not quite that long ,Since the carpet was 2 years it has stretched till its ***.Have complained to manager,e-mailed company they will not backup what i paid 3000.00 for but glad to cash check.

Review
#255857 Review #255857 is a subjective opinion of poster.

Lowes in Palm Springs, California - Sales Specialist did not complete order.

I requested that Lowes install a security/screen door from a Sales Specialist on June 6, 2011. An installer came out to measure the door two days later. When the sales specialist called with the measurements, I told her that he measured for the wrong kind of installation. She said that she would send someone else out to re-measure. As of today, August 16, 2011, no one has come out. I have spoken with her and a supervisor and no one has taken care of this problem. I am appalled by the lack of professionalism and unreliability of such a large company. I will take my business elsewhere.
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1 comment
Anonymous
#425742

thats probably because you are a ***

Review
#255811 Review #255811 is a subjective opinion of poster.

LOWES Closes Store - Overnight!

Lowes Corporate Office decided to close our local store overnight, and without letting customers know ahead of time. No signs posted anywhere in the store, nothing in the local newspaper. One day open - next day closed. They apparently didn't even bother to let the majority of the employees know until last night, when the crew showed up to take down the lettering on the building...... I went to check prices on safety glasses, and found a security guard in front of the closed store. One gentleman was lucky, he was able to pick up the door he purchased a couple of days ago - instead of having to drive almost 50 mile to the nearest store! It's not the way to treat your customers, so I am now an EX-customer at Lowes!
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1 comment
Anonymous
#329824

Hopefully Menards is in your town! They have never closed a store.

Review
#255666 Review #255666 is a subjective opinion of poster.
I am painting a 10 x 10 room. I bought the paint and primer in one, hoping to get good coverage. The color underneath is a medium to light purple. Not very dark, and we are on coat #3. I paid extra $$ for the primer built in, and its been nothing but a big waste of...
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10 comments
Anonymous
#1433036

I have been mixing and selling paint for about 25 years and I can tell you for a fact that there is no such thing as paint and primer in one when it comes to latex house pints for interior or exterior. Lowes/Home Depot both use these lies to sell more paint. It is a absolute lie!

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#255540 Review #255540 is a subjective opinion of poster.