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Lowes in Beaverton, Oregon - He insulted me and refused to help me.

I Have muching my yard and have spent approx 400.00 dollars on mulch at your Tigard store buying six or seven bags at a time as that is all I can manage in my car. To day when going to your garden dept I could not find a cart to load the mulch on. I spotted a young man stocking potted plants in the isle and asked him where I could find a cart to load the mulch on. His answer was ( They kind of hang out all over ) I asked him if I was to locate one myself he replied ( pretty much ) My eight year old grandson is smarter than that. I then went to your competition and received help gettin the product and also help loading it into the car. I really to not see myself spending much time at Lowes in the future. Wayne Thomas
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3 comments
Anonymous
#1171942

That was a vendor you ***, not a store employee. Grow up.

Anonymous
#289846

boo hoo. you had to walk to get your own cart.

Anonymous
#285098

Home Depot people seem to do a better job of being helpful, and if they don't know the answer, at least they'll call another employee to help. Lowes guys just act retarded.

Also, Lowes website is down or very slow all the time.

I bought some appliances from them..all had chips and scratches all over them. My choice was take a small discount or wait two weeks for another. I took the discount , but would have rather had appliances without chunks missing.

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Review
#235597 Review #235597 is a subjective opinion of poster.

Lowes lies

Wife and I ordered a custom bath vanity from Lowes - cost around $1K. When the contractor who was remodeling the bathroom went to install it he found that we had been sent a 18" vanity instead of the regular 21". After several calls to Lowes they agreed to send the correct vanite and expedite it for a 2 week delivery. 2 weeks came - no vanity! Call to Lowes and the word from the rep was that they never agreed to 2 weeks. It would be another 2 weeks until we got the vanity. What the heck?? 4 weeks for a vanity????? Idiots - never again. We are now at the district rep level and quite frankly I am going to ask for my money back.
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2 comments
Anonymous
#290572

It'll just be ANOTHER THREE WEEKS FOR THE THIRD TIME.

Anonymous
#289634

Update on bath vanity debacle.

Lowes ordered another vanity for us (2-3 week wait) and even refunded our money. Vanity would be free.

OK - that pretty much makes things right.

BUT WAIT - vanity arrived - it was the correct 21" depth.

BUT IT WAS FOR A DOUBLE SINK!!!

WE ORDERED A SINGLE SINK!!! ARGHHHHHH!

What else can possibly go wrong!

Ya know - I really need the correct vanity - Lowes is just toast in my book.

Signed:

Disgusted in Los Gatos, ca.

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Review
#235585 Review #235585 is a subjective opinion of poster.

Lowes in Colorado Springs, Colorado - Lowe's Installers and delivery is terrible

Bought a dishwasher from Lowes and they sent someone out to install, A Young guy shows up with his GIRL Fiend in tow. First he wanted to take a hammer to the terracotta floor tile so he could remove the old dishwasher(had no idea there were leveling legs) after i showed him how to do it he pulled the hoses , he then decided he couldn't get them back in the way they were and wanted to strat drilling new holes in the oak cabinets. At this point i finally told him to leave and called the company he worked for. Talked to the owner and he said he would come out and do it himself that afternoon. The door bell rings and who is it ? The same kid that was there before with his girlfriend. I had already ran the hoses through the existing holes (took all of all of 5 min ) So i just told him to go away and I would finish the hook up. Unfortunately it canceled the warranty even though I work with appliances and hook up. But because I did it instead of these Bozos The store said the warranty was not valid.(never did have any problem with it)
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2 comments
Anonymous
#292174

Yeah it's never a good idea to have the contracters for Lowes or Home Depot or whatnot come to your house for installs, because you have no idea who's coming as you earned firsthand. Just find someone reliable online where you can read reviews before hiring them. Plus if you are doing multiple items you may be able to haggle a discount

Anonymous
#282395

I would demand in writing that a "User Install" voids any factory warrantee. You'll see a lot of huffing around.

Fact is look in your manual for the dishwasher and see that nowhere does it require a "Professional Installer".

The only appliance I have seen that did were gas water heaters.

I installed our dishwasher and there is no such issue. Still have free delivery but no requirement that it is only waranteed if they install it. Sombody gave you a line of ***.

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Review
#235576 Review #235576 is a subjective opinion of poster.
Loss
$450
On October 18th I purchased brand new major appliances for my newly rehabbed kitchen from Lowe's: refrigerator, stove, dishwasher and microwave. Out of those four appliances, three have broken. A couple of months ago I had someone out to fix the dishwasher. The...
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3 comments
Anonymous
#317421

We purchased a major brand refrigerator and dryer recently from Lowes thinking they were new products. But gives the problems we are having with both products we are convinced neither is a new products.

Both were manufactured one in 2002 and the other was manufactured in 2003. They were both sold as new, but we believe they are both refurbished because they are not functioning properly.

We have complained and complained, but have gotten little cooperation. We will not be buying another product from Lowes.

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Review
#235399 Review #235399 is a subjective opinion of poster.
Loss
$200

Lowes screws upmdoor installation. Won't fix the problem.

Purchased a door form Lowes inYork County SC and paid for them to install the door. The door had to be looked at twice and now it won't even close. They cam out took a look and decided it was a faulty installation BUT refused the claim. Now have to do a wild email goose chase and fire off to higher management . What pain.... Door wont even close all the way or lock. This leaves the house vulnerable and subject to anyone entering the house at their will. My dogs even escaped one afternoon and went running amok in the neighborhood. What if they had been hit by a car all because the door won't remain closed? I now have to secure the door by creating a blockade so it wont open. Complete pain in the *** and they're the ones whom installed it.
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1 comment
Anonymous
#316685

Area Installation Manager, Regional Installation Manager are the two people to talk to outside of the Store manager.

Lowe's likes dealing on the phone.

Review
#235294 Review #235294 is a subjective opinion of poster.

Lowes in Harrisburg, Pennsylvania - Didn't contact me for an estimate

I paid for a floor estimate and it took two week for them to call me. I had to call them and they jerked me around. The sub contractor after measuring the floor never supplied the estimate. I complained and then after a week of calling he said my mositure content was to high to install the floor. Why didn't the sub contractor call the day he proclaimed he found the problem. The reason is clear he was mad I complained about him. I asked for a new subcontractor. I asked Lowe's for the estimate since I paid for it and never received one. Very poor service from the Lowe's store manager flooring sales person and fly by night sub contractors.
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Review
#235282 Review #235282 is a subjective opinion of poster.
CALLED AKED TO SPEAK TO THE LUMBER DEPT. GIRL LAUGHED AT ME WHEN I ASKE TO SPEAK TO THE LUMBER DEPARTMENT SHE SAID SURE IF THE ANSWER WELL GUESS WHAT ON HOLD FOR EVER AND THE LUMBER DEPT DID NOT PICK UP OR THE GIRL COME BACK TO TELL ME THE THEY WOULD NOT ANSWER TRY...
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6 comments
Anonymous
#299970

Yes, she was rude, but it's not her fault the people in the lumber department don't answer their phones. Next time ask to speak to the store manager.

S/he can always find someone to help you. All the cashiers can do is keep transferring you and hope someone picks up.

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#235242 Review #235242 is a subjective opinion of poster.

Lowes in Philadelphia, Pennsylvania - Delivery

I was told last night that I would get a phone call about my delivery.I never got that call.It is now the next day .And they have the item i brought in stock.The store said some one would call by 9pm.I waitied till 10.00 pm now that is so worng.If you tell some one you going to call you should call so do i sit around all day and wait to see if they show up with it .Not good Lowes .My ref went I have now ref.So i went to your store .I didn't think thier be any problems.
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Review
#235241 Review #235241 is a subjective opinion of poster.
Loss
$399
As a previously satisfied customer, I am extremely dissatisfied with our most recent purchase from our Steubenville, Ohio store. We had gone to Lowes in Steubenville to look at refrigerators. The only way we were going to buy one is if we could get it with no interest...
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20 comments
Anonymous
#1363026

Lmao

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Review
#234875 Review #234875 is a subjective opinion of poster.
Loss
$1400

Lowes in Richardson, Texas - Lowe's Waxahachie TX

Update by user May 27, 2011

My blinds were finally installed after much frustration and stress. They look lovely but I will never use Lowe\'s again for anything that needs installation.

Update by user Apr 28, 2011

Update 4-27-2011

Last night I went in to sign the contract and pay for the blinds.

Once again they could not find our information. My husband and I stood in the store for 1 1/2 hours while 4 people tried to find our info. Finally an assistant manager located it on their *** computer system. Most of the information was wrong including the code for the blinds I wanted and they had someone\'s name entered for our address and phone number that I don\'t even know. All this information had to be re-entered for a third time.

I wanted to walk out after 20 minutes of this but my husband was upset because they would not give us back our $35 we paid a week before to have the contractor come out to measure.

I must say the assistant manager was really nice and I could tell he was as frustrated as we were. I hope the rest of this goes smoothly but I have very little faith now. I know one thing, I will never order anything ever again from Lowe\'s that needs installation.

Update by user Apr 26, 2011

Twenty minutes after contacting a supervisor at Lowe\'s, I was contacted by the company who does the contract work for them- measuring blinds etc. I was given a song and dance story about how I had the same first name as another customer and how dispatch got mixed up and sent someone to her home instead of mine.

I just want to say that I don\'t believe all the fault falls on Lowe\'s in this instance, but maybe they should try and get a more reliable contractor for window coverings!

Someone is on their way to my home now as I type this.

Original review posted by user Apr 26, 2011

I ordered window blinds and was told within 2 days someone would call me to come in and measure the windows, no one called, so 5 days later I went into the store because no one would answer the phone in the window covering dept at the store. They then made a few calls and said someone would call me to arrange an appointment. Today I took the morning off work as someone was suppose to be here at 11am to measure the windows, it's now 2 hours later and no one has shown up or called me. I just spoke to a supervisor who is suppose to find out why their contractor did not show up. I am cancelling my order, this is very unprofessional and not right that somone takes time off work expecting someone to show up for an appointment and doesn't! BAD BAD BAD Lowe's!
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2 comments
Anonymous
#279668

I agree with what you wrote, I think there is the possibilty of so many different people involved in one order that there is a greater chance of an error being made.

Someone finally came out to measure my windows, about an hour after that I got a call from the gal at Lowe's telling me they couldn't find my order on their computer, that another girl had entered it and they just couldn't find it, so I had to give them the info all over again.

I'm really not happy with this whole experience, and unfortunately I am not able to do this type of job myself (disabled) so I thought by going to one of the BIG stores they would have people qualified and professional, I guess I thought wrong.

I just hope when the blinds arrive that everything goes smoothly and they send someone that knows how to properly install them.

Anonymous
#279542

I feel for you. Lowe's are the middle man when it come to installation of their products.

Staff schedules are rotated so it's hard to contact the same person that helped you when you came into the store. Basically, you go to the store and give your information to a sales person and he then takes your information (which will be faxed to the installer), charges you a measure fee and tells you that the installer will call you within 48 hours. Now, it's this person's responsibility to give this information to the installation department or fax it him/herself. This person could forget to do this and due to a rotating schedule, he/she could be off the next day or two.

Also, the installer may not be 100% up to par. Really, I would choose this to be do it yourself project or deal directly with an installer.

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Review
#234371 Review #234371 is a subjective opinion of poster.