Lowes Reviews and Complaints
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LOWES -- *** LOUSY CUSTOMER SERVICE
I called and spoke to 3 people at the LOWES store in cromwell,CT. To verify that a given item was at the location. Since I was interested in it, and would be driving 45 mins. to the location; I wanted to make sure it was there. I was told by a associate, that they would pull the item and hold it for me that night. I arrived 40 mins later to find NO PRODUCT,,,they never had the product at the store all day. MANAGER on duty would do nothing for me,,,,no accountability for wrong and misleading information at this location. They would not do anything to recoup my loss time and money to get to them,,, MANAGER needs to go back to managers training school,,,back to basics when customer is always right,,,SHE WAS RUDE,,and unfriendly, and should be replaced,,, AVOID this store at all cost,,,,customer service is HORRIBLE, and they are highly misleading. AVOiD them ,,shop at their competitor,,HOME DEPOT,,,, never never shop for anything there,,,
No Mercy for NYC Employees Working Sunday with Hurricane Irene - Lowes need the Profits???
I visited your Red Hook Brooklyn store to get ready for Hurricane Irene and was (as everyone has been) discussing this weather event. I found out that YOUR STORE WILL BE OPEN WITH A FULL CREW ON SUNDAY IN THE MIDDLE OF HURRICANE IRENE. I cannot believe that your Red Hook Brooklyn store is NOT closing to ensure the safety of their employees – ESPECIALLY SINCE THE NYC TRANSIT IS GOING TO SHUT DOWN ALL TRAINS AND BUSES!!!!!!!!!!!!!!!!! ALL Officials are making it mandatory that everyone is safe except for LOWES. Is working at your store really worth risking the life of employees IN THE MIDDLE OF A HURRICANE???????????????? Are profits really worth that much to you? Where are the owners of Lowes???? Why are THEY not in their stores when the Hurricane hits to make sure they make a profit????? If this is the mentality of Lowes, I hope that you enjoy blood money if god forbid anything happens to those hard working employees who have no choice.
Lowes in Martinsburg, West Virginia - Told me i had to go to another line that one was for cops only
While in Lowes home emprovement store in Livingston, Teaxa on August 24, 2011, I went up to the check out to pay for my items. There were about 4 employes standing off to the side of the check out area bullshiting, when a duputy sherrif walked up with a few items in his basket. Imedately one of the employes ran over to check out his items, so being the shortestline I walked up to be checked out also. Thats whin I really got pissed off. There was only one other checker working and she had 6 people standing in line waiting. When i walked up behind the deputy to get checked out I was told I would have to get in the other line. So I told the deputy to go screw him self and left basket and merchandise there and left and went to another store.
Lowes in Connellsville, Pennsylvania - Water heater - rippoff
I decided to upgrade and buy a bigger water heater 80 gallons. I bought the extended warrantee. In two years the water heater has rusted out and is leaking. Calling lowes and american water heater they told me the process. I have to send pictures for them to review. If after their review they decide they will cover I have to drain tank take it back to Lowes and they may replace. All labor is my expense. Stay away from lowes never buy appliances there. Go to sears they have much better warrantees. In addition it takes hours to get someone on the phone and they refuse to transfer you to a manager. This is a total scam stay away
Lowes in Stone Mountain, Georgia - No Delivery
Wanted a Job-site delivery for tuesday am. No truck available as the driver is in the hospital. No back-up driver? Lost a comercial sale to Home Depot. Does this sound like a smart way to do business. One would think that the ecomomy would prompt us all to help any and every customer. I've been in the Loganville,Ga. store nearly every week since it opened, and the service (except for a bad Whirlpool D.Washer) has been good. My tendency as a Contractor is to have material delivered as my time is better spent on the job.
Lowes in Columbus, New Jersey - Install
I went to Lowes to get a storm door. I wasn't sure of the size needed so I paid 35.00 to have a contractor come out to measure the door way for me. Now getting someone at the help deck was the 1st step, thank goodness the computer asks the ?'s otherwise I would still be there trying to order a contractor but 3 days go by and ( I ) call Lowes when no one has called to schedule this measurement I paid for. They tell me someone will be calling in the next 2 days so I ask if I can change my home # to my cell # so I don't have to be stuck to my house 3 more days but to my surprise they can't change the #. So finally I get a call from a company called Madison Construction that tells me they will be out in 3 days to do the measurement. I wait and wait and wait. Perhaps they measured a door for install but it surely wasn't my door. I guess I am to assume that who ever got their door measured will also get the door I ordered? Have to call the helpless deck again on Monday. Good luck to you if you use Lowes skilled contractors hope your experience is better then mine. PS if you get a door by accident pass it my way.
Lowes troy built junk
the troy built *** wacker i purchased at lowes 2 years ago has not worked properly since i bought it . never getting up to full power taking forever to get started and then not starting at all. have had the engine tuned up alwys use good gass at the correct amount of mixture just to have it sit there wile i get out the old trusty black and decker electric . Really , it is just *** . The tech blames the quality of gass . i blame troy built because they know about the fuel that is purchased and they should buid lawn equiptment that can work with it ........
Columbus, ms workers at lowes are low down.
8/20/11 i went to Lowe's in Columbus, ms. and asked for help !!! i am a divorced woman and my 80 yr. old mother lives with me. our air conditioner went out .. as i have learned it was a fuse in the past. i took the whole fuse holder to Lowe's and i found the fuses that i needed and then i asked for help to make sure that i had the right one... the if you wanta call him thatan employee went and checked and yes , i had the right ones.. i was gonna get two packs... i asked him could he check the ones that were in the holder and he said no... i ask him if i bought the thing that checked it would he help me and he said no... i asked for the manager ... i asked him the same thing and he said no..... if i buy something why cant they help me with it??????? that is what is wrong with this country ....folks don't won't to help others or do their jobs. it is so sad for management to be so low down. i see now where the name lowes comes from
Lowes in Palm Springs, California - Who chooses these repair companies!!?!!?
I have a four-year extended warranty on my w/d combo. Called for repairs to be done to non-functioning washer. Was told that the companies which provide service are all sixty miles or more away from where I live. There are two or three EXCELLENT repair companies I have used locally.....and who are recommended by contractors as well. Using someone that far away is inefficient and decidedly UNgreen. Travel time alone & gasoline will use up any "savings" which might have come from using the other guys. PLUS, I sit here unable to use the appliance, unable to do a laundry.....and I'm looking at a weekend with no one available. Ultimately, I decided to use the company of MY choice and HOPE that Lowe's will re-imburse me. This is NO way to run a business and another reason NOT to spend the extortionate amount of money that it costs to buy the extra warranty.
Lowes in Newark, New Jersey - Lowe's poor store assistance and customer service
Poor advice from Lowe's sales force leaves me with garage door that doesn't fit my house. They will not take return of product. They won't even order me the 2 correct partial panels that I need. I contacted their customer service dept. a week ago and they referred me to a third party that is basically telling me, don't call us, we'll call you. When I contacted the garage door maufacturer Amarr, they told me Lowe's can order the the 2 needed panels themselves. Why is it so difficult to assist an honest customer. My door is open to criminals and racoons for a week and a 1/2 because they don't help at all!
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