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Ridiculous service | Lowes review from Newark, New Jersey

Lowes Manager: Both I and my wife are upset with your Toms River NJ store customer service desk people. Their attitudes are awful and insulting. We are both never walking into your stores ever again. A year ago, my wife was told she was *** and called 'a ***' by one of your customer service desk workers while my wife was making a return. She's not forgotten the experience, and she remembers it unpleasantly every time she makes a purchase at your store, even today. She dreads having to walk into Lowes, and dreads having to deal with the customer service desk on a propane bottle return or anything similar. Just today, I went shopping for a few minor things, a dog 'pet' door, pet supplies, some fasteners, and was thinking of checking on kitchen appliance prices; I wanted to surprise my wife with new stainless Freezer / Refrigerator, one with water and ice making options on the door. I entered your store from the contractor entrance, and I have to admit, the people at the contractor entrance are hardly ever a problem. I asked about small 'pet' doors, (I know where the appliances are), and the contractor desk people were friendly, helpful, and had a pretty good attitude; they directed me to the pet aisle, aisle 23. The contrast between the contractor desk was and is in complete contrast to the people working at the other entrance, where my wife was insulted and where I ran into trouble just today. Today I was thrown out of your store. I had a thousand dollars in cash in my pocket. I was going to look at appliances. Dumb. As I walked through the store, toward the pet aisle at the opposite end of the store, two young Lowes women employees approached me, and advised me I had to have my 22 pound Boston Terrier in a cart, or I had to carry her, and that the rules were 'pretty strict.' They oohed and aaahed and remarked how cute my little dog was, and said she was pretty, and I was not surprised at this, she is a cute little dog, but I was surprised at the instructions, so I put my small dog in a cart and continued shopping. As I approached the main customer entrance, a old woman with more hair spray and bottle brunette coloring on her head than common sense stepped out from behind the customer service desk and nastily told me I had to leave the store immediately. I asked why, and she said, "health reasons, the board of health has a law and dogs are not allowed in all stores, it's posted at the entrances." She chaperoned me to the exit and made sure I left. Hmmm. Health reasons? Lowes does sell pet supplies, don't they? My dog was in a cart, as the young lady employees instructed me. Maybe your hair sprayed and brunette in a bottle employee with the foghorn voice doesn't want my dog getting sick from all the leaking pesticide containers in your store, the ones across the aisle from the pet supplies? Is this possible? That must be the health issues she's referring to. Hmmm. I was puzzled. I know Lowes has a pet aisle, I know they do, I've seen it, I've bought pet supplies from it. And, in the space of 30 seconds I was told two different things by employees of Lowes. I left the store with my 22 pound dog under my arm. My little dog was cuddled up, right next to the $1000.00 in cash in my chest pocket. Outside the store I looked for the board of health sign, and couldn't find one, so I walked back in to question the hair spray bottle brunette woman, and before I even got two steps in the door she started shouting in her foghorn voice that I had to leave. No problem. I'll leave, and I'll be *** if I'll ever step back into your store with your nasty people with lousy mixed up insulting attitudes ever again with a thousand dollars in my wallet and high limit credit card. How about that? I left, and made three trips just today to your competitors store where I made my purchases for my projects. They love my little dog there at your competitors store. My wife is never going into your store ever again, and neither am I. Your customer service people are rude, poorly trained, often confused, clueless about the products on the shelves, and frequently nasty. Good luck with your business venture. Go be nasty to someone else. I'm amazed your in business. I've walked past broken leaking pesticide containers broken and spilling and leaking into the aisle in your Toms River store, I've seen pesticides marked down to next to nothing prices and in failing containers leaking into the bins they were thrown into, I've seen pallets of fertilizer with broken bags leaking and tracking up and down aisles, I've seen shelves poorly stocked with the same item at two different prices, damaged goods displayed for sale, incorrect pricing, 'SUPER SALE' items ringing up at 20% and 50% over the marked SALE price, incorrect labeling, no knowledgeable salespeople in sight for hundreds of feet, far too few manned checkout registers, and far too many customer service people who don't know how to operate the registers and handle ordinary transactions. God forbid you actually ask for the SALE PRICE marked on the item on a shelf, at your Toms River store, you'll lose 15 minutes out of your life while the staff slowly drag themselves around in circles seeking whatever special super authority necessary to sell you the item at the price marked on the shelf. I've seen all this, my wife has been treated nastily, and now today, I was thrown out of your store because of a little 22 pound dog, on our way to the pet aisle. I had a THOUSAND DOLLARS CASH in my pocket. Goodbye.
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17 comments
Anonymous
#701972

Hahahaha, just read this. Whoever wrote this is full of it and clearly an unhappy person in life!

Anonymous
#1056998
@That Girl

Not so..... I know who the customer is talking about the 2 females no longer are there

Anonymous
#403438

What the heck does having a "pet aisle" have to do with allowing pets inside the store? Our local grocery store has a pet aisle, can't bring pets in.

The local retail store sells car parts but you're not allowed to drive your car through the store either. Shocking!

Ric
#401400

While I love small dogs, I am usually a bit reserved when I am around them in a public setting..some people are afraid of dogs....Lowe's has a policy that the only pet of any kind allowed in the store is a service animal. I'm pretty sure other stores have this same policy, but they don't enforce it because they are afraid they will lose the customer.

I am glad you brought your dog into the store...it's better than leaving it in a car on a hot day with the windows rolled up...

Anonymous
#400578

I'm guessing all these previous comments were written by the same person. Sad.

Anonymous
#400576

I agree with the other poster on that comment about "runnin over them...I find small dogs to be extremely annoying with that extremely high pitched bark/squeakthat that ALL small dogs seem to have, and what else *** me off is those same dogs barking nonstop when you are trying to talk to a customer and they won't tell that *** dog to shut the *** up! Just once I'd like to turn that same dog into a *** football!!

Then the irresponsible owner keeps saying "What? What? I can't hear you? HUH??

What?" Maybe if they would shut that *** dog the *** up then they could hear what the *** I am trying to say to them. People like you ruin a good shopping trip for everyone else!

Anonymous
#400574

Two thumbs up for the comment made by 'Repubbed'!!

Anonymous
#400571

Nothing *** me off more than *** such as yourself taking their *** *** little dogs into ANY store and thinking that all the patrons will like him/her...WAKE UP YOU *** ***!!! Not everyone likes little p.o.s.

dogs. AND,who are you to just assume that everyone thinks they are cute!! They are NOT cute in any way shape, or form. I intentionally ran over and squished some p.o.s.

*** Zue or whatever the *** they are called. I made a road pizza outta that dog, and have NO regrets about it! Maybe that will teach you people to leave your *** little dogs at home, cause if I see one in the road, I guarantee you people that I WILL go outta my way to make sure and flatten it! That last dog I squished into the pavement had a real nice blood stain all over the asphalt and I loved hearing it squeak when I hit the mother ***!

I could even hear its bones crunching as I ran over it with my 4x4 truck! How about if the large and giant breed dogs owners take them into a store? See how long people think that is cute!! NOT!

I guess that most people think they have to be polite, well, have you ever thought that there is a reason for health codes...AND lawsuit liability in the event that your so called cute dog bites someone? DUH? You are the reason that dogs are not allowed in stores!! Patron endangerment and liability on the part of the store IF some guest were to get bit or injured by your p.o.s.

dog.

Do yourself a favor and leave that dog at home, cause I guarantee you that IF I see it running loose I WILL run over it. Fortunately by me running over that *** dog there is one less small dog in the world now.

Anonymous
#930525
@From someone who enjoys runnin

wow!!!!!!! Talk about a serial killer in the making!!!!!!!!!!!!!!!!!!!!! You need to chill out before you do something even more evil where you'll have to serve time.

Anonymous
#400568

Nothing infuriates me more than people who bring children into stores, in particular the special kids, they make me friggin' sick. They can't control the kids, the kids break things, and they are always whining at the checkout for candy, wetting their pants, and puking.

The parents are worse, they don't watch the kids, they fight, they argue, and mothers slap their future death row inmates around for the slightest infraction. I've been in retail for 22 years, and there's nothing more that I hate than customers and their kids. If I didn't have to put up with customers at all, I'd have a perfect retail career. I studied hard at the community college to be able to qualify to run this cash register and push that broom around, too, I am a professional, I can face a shelf.

You should know, you readers, you should know. Get mopping, there's a clean up in aisle 5, somebody's kid threw up, obviously he's been licking the handle on the special bus again.

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Review
#283671 Review #283671 is a subjective opinion of poster.
Service
Lowes Manager

Lowes uses Certegy

Lowes uses Certegy Inc, a well documented Federal Trade Commission abuser of credit laws, uses Artificial Intelligence to deny approval of checks to capture good paying Lowes customers personal financial data and then sells it to subscribers via a Gold Membership Package. Its organized crime. don't beleive me write a POS check to pay for goods and services at Lowes and watch what happens. CONTACTS: Fidelity National Financial, Inc. - Daniel Kennedy Murphy, Senior Vice President, Finance and Investor Relations, 904-854-8120, dkmurphy@fnf.com; Certegy Inc. – Mary K. Waggoner, Senior Vice President, Investor Relations, 678-867-8004, mary.waggoner@certegy.com
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2 comments
Anonymous
#400581

I went to a wal mart a few years ago to cash my paycheck, and I did not even have a bank acct, and for some weird reason, all of a sudden my paycheck was denied...Some bs response of 'order has expired' I was like WTF did that mean? I didn't have bad checks cause I didnt even have a checking acct,and to this day I still dont know what the *** that was all about!!

So, I had to call Certegy, and of course they had NO idea, and I never did get a straight answer from Certegy about that...so, I then called our payroll dept, and they too said they had never heard of that..I ended up going to the bank and signing up for direct deposit.

Just thought that was really weird, cause I had been cashing my payroll checks at that same Wal-Mart for 2 years with no problems, then this happened. BTW, My employer had over 1,500 people working there so there was NO reason for the sneaky *** that Certegy did other than embarrass me in front of everyone!

Anonymous
#396622

People still write checks? I was quite unaware. Thought check writing died ten years ago.

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Review
#283412 Review #283412 is a subjective opinion of poster.
Loss
$1

Lowes will fire their workers unfairly!

A manager is in cahoots with the company to lie on a worker under him and cause him to lose his job 3 days before xmas and lose his insurance when he has epilepsy and now will lose his home and insurance to get his medicine that he desperately needs. This manager has joked around and kicked this worker and made fun of him because of his epilepsy but the worker did nothing to him. He called him the paint shaker, the floor cleaner because of his seizures. How can a company do this to a worker that has been with them for years. I don't see how the manager of that department can possibly live with what he has done to this guy. We have called around and there is a good chance we have a law suit. Would serve them right after what they have done. His dr. is amazed that this has happened. Anybody else out there had this problem with Lowes?
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6 comments
Anonymous
#397045

I guess this isn't a serious sight at all. Wouldn't surprise me at all for nice try, okay,ha ha, you are lying and 2 lilmaudes to be the manager or just a nut messing up this this thread.

What happened did happen enough said, we will be taking this to a further action.

Hope nothing like this happens to any of you. Goodbye!

Anonymous
#397042

matches, throats what? who , huh?

barb
#397004

Hogwarts I would say you are probably correct and someone was just messing around. The one thing I don't need to do is lie.

It was an unjust firing and anybody else can think what they want. If it was you, I guess it would be different. The thing is, people should not be fired and put off their job for joking and especially when the manager has done it to this person.

My story didn't need to add up to anybody elses. We know what happened and so do several others that work at that store.

I think in the end they will come thru to tell about this manager and the Hr woman.

Just sad this stuff can happen to people. Was wondering if anyone else gets treated like this at Lowes?

barb
#396969

The above comment about the stealing and hands shaking and things dropping into the pockets was Not made by me. Maybe the guilty manager has found this site.

Hmmmmm The HR at the Xenia store is a very unfair person. She has her picks in the store and that is the way it is. Its a shame that people can't go to work and make a living these days.

There is always a bad apple at every establishment it seems. They need to stop and think how they would feel if it was them or their family member.

barb
#396902

ty for the info. I have let this person know to do what you have suggested. Hope something can be done for him.

Anonymous
#396862

Look up the Americans with Disabilities Act.

File a complaint with the local Equal Rights Commission.

Don't look to a lawyer, because they're only interested after the damage has been done, that's where their money comes from, a percentage of the damages.

Lowes leaders are incompetent, and their management is bottom of the barrel.

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Review
#283352 Review #283352 is a subjective opinion of poster.
Service
Lowes Manager

LOWE'S DISRESPECTS VETERANS | Lowes review from Los Angeles, California

Today I was appalled to find that Lowe's will not accept my federally issued military ID (with picture, address and SS#!) as a valid form of ID. We live 1/2 block from the store and shop there several times a week. Between personal and business needs, we spend at least $20k a year at this store! I was returning a ceiling fan bracket (same box, wrong model, exchanging really) and a light bulb for which I had a receipt, and a couple of switch plate covers ($8). A couple days ago I noticed that I had misplaced my driver's license (it's probably stuffed in a drawer or pocket). My husband has just been diagnosed with stage 4 cancer and getting a replacement just has not been a priority this last week. I gave the cashier my military ID, at first she accepted it but it uses my SS# as the ID number. I gave her my DL#, something I memorized decades ago. She then refused to accept my ID. I asked if photocopy of my license would do and she said yes. I went home and printed the COPY of my license that had just been used to purchase real estate in a another state, got my birth certificate, the paperwork to my disabled parking placard, a DMV receipt for my license with the license number and went back...mad. The same cashier did not look at any of the documents, except the PHOTOCOPY of my DL...which had the NUMBER blacked out. Instead of verifying the DL# on the other documents, she asked me to give it to her VERBALLY (which I had done the first time) and processed the return. I had come to replace the ceiling fan mount, get a light fixture and order sod for the back yard. I then told the manager I would be going to Home Depot for those things after he refused to consider how ludicrous the entire experience had been...or even apologize..and sided with the clerk. I went to Home Depot, where they not only accepted my military ID to verify my PLATINUM credit card, but also gave me a military discount! PS...I had a US Navy ball cap on my head at the time too! My husband risked his life for 30 years to protect unreasonable people like those who run Lowe's. The manager there makes exponentially more money than my husband ever made, with no risk to his life and without being deployed 2/3 or more of every year. My husband suffered 2 amputations and other physical injury due to his service, and Lowe's won't even accept my military ID to return a couple of items! The would, however, accept a PHOTOCOPY of my DL with the NUMBER obscured! Really? Beware military vets...your federal ID...which is supposed to be good in all 50 states, is not good at Lowe's. They want your state issued DL in stead, good only in ONE state. Lowe's: You should be ashamed of yourselves! You lost a good customer.
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8 comments
Anonymous
#402333

i was going to post a complaint i had with lowes but after reading some of them it seems like this page is run by lowes employees who enjoy insulting the consumer. I guess these *** don't understand without us customers you *** wouldn't have a job.

Ric
#401404

Lowe's can't accept a military ID when trying to return an item without a receipt. They track those kinds of returns with your Driver's License#.

If you return without a receipt too many times, the system will not allow you to return anything else. It's just a way that Lowe's is trying to preserve its business because there are people who steal and try to bring stolen items back...everyone suffers for what those people do.

Maybe Lowe's should just stop accepting returns without a receipt...

Anonymous
#400533

Lowe's requires a VALID STATE ISSUED I.D. Not federal.

They track returns off the DL number. People should start saving receipts, then they would not have so many problems making returns!

Anonymous
#399873

Obviously you don't read well...had a receipt, making a return WITH receipt..made purchase with credit card..my military ID was accepted as ID when I made the purchase.

PS

my husband was NOT drafted-he enlisted and re-enlisted over and over again (for *** people like you)

he spent 9 months our of EVERY year flying over hostile territories risking his life for 30 years

he missed his children's births, and the deaths of 2

he was a prisoner of war, was welded in and out of an iron coffin for months and tortured.. and still RE-ENLISTED

The only reason I mentioned his current health was that when I noticed my license missing a few days before, I did not go immediately to get a new one because we are spending 6 hours a day doing chemo and radiation (for a cancer he got because of his service, but I did not mention that before)

You are so sad that you have nothing better to do than troll these complaints, reading (poorly) and commenting on something that seems to have nothing to do with you

This is about not accepting a legally valid FEDERAL ID..the same ID they have always accepted when I MAKE a purchase...but accepting a COPY of my DL with no number on it instead! all for a return of $40 that I wanted returned to my credit card (which I had with me)

I have gotten an apology from Lowe's HQ, apparently it was a matter of 2 s*****d employees and one s*****d "manager" who did not pay attention in training and critical thinking.

As amusing as the comments from *** are, I am not wasting any more time..but, before I go...before you chime in, try to actually read and understand the information before saying s*****d things!

Anonymous
#399872

Almost perfect complaint! Has all the elements: Mention military service and medical ailments which have nothing to do with the story, complain about trouble with returning a product that you bought, draw some really dramatic asinine conclusion, completely exaggerate the amount of money you spend there, since after all, you should be treated differently (several times a week?

Really? You go to Lowe's every day?), threaten to go to a different store, go on and on about how you fought for this country and you're being taken advantage of (I thought soldiers were tough).

Overall, great job OP!

My only suggestions is you should've insulted the staff over their age, competence, customer service skills, etc and you should've said you've been going to that store for 70+ years, but never again. All and all, it was a really good complaint.

Anonymous
#399846

I'm confused, were you making a return without a receipt or making a purchase without a state issued ID?

Everybody has problems, what makes you think that you are any better than anyone else?

I get so sick and tired of people complaining about how they have this disease or that disease. Life happens, heck I work with a lady that has beaten cancer and her son died. You don't hear her using that as an excuse. So your husband was drafted all 30 years by the US government, or did he choose to make a career out of the military and reenlist himself.

I've got a buddy who went to war and never came home, so count your blessings your husband is still alive to listen to your little pathetic complaint of poor customer service. Why don't you put your focus on more important things and stop generalizing one incident and assume Lowe's is disrespecting veterans.

Anonymous
#397417

A military ID is a valid form of ID...to refuse to accept it IS disrespectful. especially because instead of taking a test that just about anyone can pass, a military ID is earned by risking your life and, until recently, being paid below the poverty level for doing so. The federal government deems it a legal, valid form of ID.

Besides, the argument is rather ***. If Lowe's refused to grant me the same privileges that they would a man..because I was a woman...that would definitely be not only a crime, but disrespectful at the least. According to the manager it is a company policy, therefore, it is perfectly reasonable.. and logical... to generalize the action toward the whole company.

Spoken like someone who has never had to risk their life and family for their country.

Anonymous
#397400

I sympathize with your trouble making a return, but the conclusion you draw from this incident is that "LOWES DISRESPECTS VETERANS?" It seems that you could also have made a conclusion that "Lowe's disrespects the handicapped," or "Lowe's disrespects women." Because you had this bad interaction you think it is fair to generalize about the entire company? I hope wherever you choose to shop from now on doesn't have one incident to make you decide that they hate all humans. Letting a single incident speak for entire organizations could leave you growing all you own food and living a hermit's life.

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Review
#283141 Review #283141 is a subjective opinion of poster.

LOWES!!!...Black Friday Beware!!

:roll I'm reading everywhere that this is happening. I bought the appliance suite on black friday and again they called the day before to let me know the fridge would'nt be coming until February!...really?. Soooooo we're going to use an ice chest for a fridge and why in the heck you're just telling me the day before delivery. It was in stock the day I purchased it, supposedly put on hold until I was ready for it to be delivered. The store manager felt I could just buy another ( what the ***...who cares)..I ask for something other than an ice chest, since we don't have ANY appliances to begin with...so they said they will send a top freezer loaner fridge (probably white) to match my stainless steel..and dead smack before Christmas too!!..HO HO HO..I almost despise them at this point. I still have to make payments on something I don't have :x..If anyone have had to renovate a home then you'll know my stress level is a 1,000 and now this!..I called the main customer service cause I'm not letting this go. I honestly believe my fridge on hold was sold to someone else. If I don't here from the senior manager as told, then BBB will be next. This is soooo unacceptable!!!
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5 comments
Anonymous
#404571

We bought a washer and dryer on Black Friday weekend, and were scheduled for delivery in two weeks. We tore apart our laundry closet in preparation.

On our delivery day I called to confirm the delivery time because we had not received a call. They said too many were sold and they are having trouble getting the washer, but it would arrive before Christmas. Then we were rescheduled for delivery on January 10th. Today we called to make sure the delivery would really happen.

Now they say the washer won't arrive until February...hopefully. What? They still can't tell us when we'll get the washer and dryer, even though we have had to make payments on items we don't even have. I understand how this happened, but the customer service has been lacking here.

No excuse for them not letting us know the deliveries had been cancelled. If no washer by February we will be cancelling the purchase.

Anonymous
#401046

It is quite obvious that the employees of Lowes are not doing their job. Once an item is ordered, it is up to the specialist to follow up with the vendors to make sure that the item is on order, being processed and shipped.

They are also responsible for recording this info in the computer so when a customer calls up to get an update , customer service can give it to them. The specialist from that specific department, shyould also keep the customer updated.

Anonymous
#400990

We bought a samsung 4 door on black friday and was told it would be at our house by the 20th of December. Well the 22nd rolled around with no word so I went to the store to ask about what was going on and was told they didnt know when I would get the fridge.

A week later with still no word I go back in the store to inquire about the fridge and was told I would recieve it by middle of Feb.

I'm more than mad as this was my wife's xmas present. I could have bought the fridge at best buy as it was in stock two weeks after black friday.

Anonymous
#397838

First of all ......im pretty sure when u was sold those appliances..that store was already in the negative....since the.black friday was set an extra 2.5 weeks early. i can also assume that you was told that info and u said it was ok to wait.

if u have zero appliances and u buy a good deal like u did..did u really think you are the only person on the planet...deals like that come once a year and its not set up to buy and get it right away. we are not talking about tvs here. everyone was buying the same product. if u get a white loaner..who cares as long as its working properly...have patience...the real ones who lost are the actual salespeople.

they work hars to sell you the product expecting the company to back up their word...then they sell it..and get a email a week before xmas telling them..hey we r sorry but it wont come in till feb and u will pretty much lose everything u sold because there arent any direct replacements so offer them product b..fir the same price..but u lose your commission and take all the criticism of being the bad guy.

so excuse me if u have to wait a lil whike for your product. while u r whining about not getting your new toys for christmas...im over here trying to feed muy family off of half of.a.check thanks.to lowes promotion!

Anonymous
#397406

I understand your frustration with not having your refrigerator delivered when it was expected. Take a few minutes and breathe deeply.

These appliance sales on Black Friday are loss leaders. Low's loses money on these deeply discounted appliances, though I'm sure some folks wouldn't believe that. Despite that, most stores sell quantities well beyond what they have on hand in order to satisfy public demand. When this happens, there is a lag time while the manufacturers catch up with the backlog. No system of predicting future sales is perfect, so there are delays all around.

I would find it perfectly reasonable for you to ask what happened to the one that was supposed to be on hold for you, but you may not like an honest answer. The way most of these stores operate, it is first come, first served. But that doesn't necessarily mean you'll get the unit even if they had one when you purchased it.

For example. Your local store has 5 refrigerators when Black Friday rolls around. You buy the fifth (and last) refrigerator. When person #3's refrigerator is unboxed, severe concealed damage is discovered. So he or she gets person #4's refrigerator, and person #4 takes yours. from the store's point of view, the entire system is first come, first served, not "these other refrigerators are spoken for, so now the person who was third in line has to wait until the very end of the line.

Low's giving you a loaner refrigerator is beyond what they are obligated to do. So what if it's white, and your other appliances are stainless? Whatever they send will marked down and sold as used after you're done with it. If they sent you a $2,000 refrigerator, that would mean more of a loss. These companies are in business to make money, not increase losses to satisfy your sense of aesthetics.

You always have the option of getting a refund and buying something else that's in stock, but I have the feeling you want to wait for the nice refrigerator at a good price.

Finally, when you complain to Lowe's corporate number, the complaint just gets sent back to the local store to deal with. You don't actually gain anything. And I'm always amused by references to the Better Business Bureau. They don't actually hold any sway in complaints.

Good luck, though.

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Review
#282781 Review #282781 is a subjective opinion of poster.
Service
Lowes Delivery Service
Loss
$2

Lowes.com orders are a mess

I ordered 3 flashlights from Lowes.com on 11/24/11. It says they will be processed within 24 hours. A week later on 12/2/11, I get an e-mail that says there is a backlog and my order will be shipped within two weeks. Fifteen days later I get an e-mail saying that two flashlights have shipped. I tried to call to find out what happened to the third one but they were closed. After waiting on hold for a while, I was able to speak with someone who told me that two flashlights had shipped and should be here by the 23rd, 29 days after I placed the order. She told me that the third flashlight is still back ordered and they would send it when they could. She didn't give me any idea when that would be. I told her that the last e-mail should have explained what was going on, rather than leave it up to me to guess and have to call in twice, then sit on hold to find out what she told me. I told her based on this experience, I won't be ordered from Lowes.com again.
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Review
#282631 Review #282631 is a subjective opinion of poster.

Lowes is good for America

I'm so proud that Lowes carries more made in America products than their competitors and that they are not supporting the dishonest propaganda of "All Ammerican Muslim" That show is a whitewash over the growing muslim population in the US, that will soon be a dangerous rioting, separatist movement in our country, the way they are in many countries in Europe. Lowes was only one of dozens of companies that pulled their advertizing after the show debuted and they had a chance to see it for the transparent vehichle for propaganda that it is. Most of the people who jump on the bigotry bandwagon would not want their children going to school in the town where the show is filmed.
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3 comments
Anonymous
#398054

Lilmaude...I read your *** post in another discussion on here. Your an *** How the *** can things shake from your hands into your pockets??

Your a thief and deserved to be fired. Get over it!

Anonymous
#396852

I love seperatist movements. My own little movement in Jerusalem really got the Romans pissed off. It got the jews pissed off too. You would have liked it.

But, then, you ignorant Lowes supporters don't read, and missed that part of the bible, so I'll spare you the details. Just listen to your local bible thumper, whatever flavor, give up your money every Sunday, and go play with your guns and crystal *** in your trailer parks, one day you'll get promoted to that assistant managers job at Lowes, just keep trying.

You'll deserve it.

Anonymous
#394964

Thanks to Lowes for making our jobs harder in Afghanistan. And thanks to Lowes for jeopardizing the safety of US Troops and the mission. And I thought giving aid (propaganda) to the enemy during wartime was treason.

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#282477 Review #282477 is a subjective opinion of poster.

Horrible Cowards | Lowes review from Catonsville, Maryland

A handful of loonies protest a show on the basis that it portrays arab americans as ordinary people, and Lowes gives in to them? Why would I want to support that level of cowardice? It's disgusting. Yes, Home Depot is politically MUCH worse. So I'll go to Ace instead. Jon Stewart nailed this one. http://www.thedailyshow.com/watch/tue-december-13-2011/kabulvision---a-new-lowe Lowes had no reason to care what some fanatic from Florida thought about American Muslim. Now we need to give them a reason to care what we think of their craven behavior.
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5 comments
Anonymous
#403868

OP, I agree with you.

Frankly, I don't want to watch a show about "American" muslims, when we cannot tell which is a terrorist or which one is a good citizen.

My opinion is mine. I don't really care what anyone else thinks of it.

However, I do care that Lowes gave in to public pressure. Why are they anti-American when they pull advertising on any show, but good Americans when they reendorse that same show? You people sound like double talkers to me.

Anonymous
#403867

OP, I agree with you.

Frankly, I don't want to watch a show about "American" muslims, when we cannot tell which is a terrorist or which one is a good citizen.

My opinion is mine. I don't really care what anyone else thinks of it.

However, I do care that Lowes gave in to public pressure. Why are they anti-American when they pull advertising on any show, but good Americans when they reendorse that same show? You people sound like double talkers to me.

Anonymous
#394479

Lowes can advertise whereever they want however that's not the case. They decided to pull current advertising on that channel because it DOESN'T display Muslims in an extremist way? There's nothing controversial about the show and it's ridiculous that they caved to one group that doesn't like it.

Anonymous
#394197

HEY, go shop some place else!

Anonymous
#393646

Lowes is free to advertise where they want. this is America not Saudi Arabia. Are you also upset because Victoria Secret does not advertise dure Evangelical programs?

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#282426 Review #282426 is a subjective opinion of poster.
Loss
$100

Lowes is so wrong

I am a white, middle class female, Christian, American that served 25 years in the military, to up hold the rights and freedoms of this country. Last time I knew religious freedom was one of those rights. Robert Niblock, the chairman and chief executive officer of Lowes might feel that Lowes has the right to support the organizations they choose and run ads where and when they choose for the TV shows they choose and he is certainty right. My personal feeling is that Lowes made a huge mistake in pulling the ad from the show about Muslims in America, instead of apologizing and admitting they made a mistake, reinstate the ads, they have made a bad PROBLEM situation worse. That will show up in the profits (or lack of) next quarter. Yes, they have the right to do whatever they want and I and thousands or more have the right to shop else where. Home Depot is usually very near any Lowes, where I live Home Depot is right across the street. I am no longer going to shop at Lowes on principle, for me even if they do finally wake up and to stop the bleeding, do finally apologize, it will be too little too late, I will only shop at Home Depot from now on. You might give a 10% discount to Military (so does Home Depot) but you are a disgrace to what ourq soldiers have sacrificed for. If Robert Niblock had any balls he also would have left an e-mail to contact him at with the message he sent out defending his stupidly.
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6 comments
Anonymous
#396860

Congress shall make no law regarding an establishment of religion.

Why are Lowes leaders, managers, and employees so incompetent? The answer lies in their defense; THEY HAVE EVERY RIGHT TO BE, AS INCOMPETENT AS THEY WANT TO BE.

Anonymous
#396858

...congress shall make no law regarding an establishment of religion... I am a disabled veteran, who supported those words with a gun, from behind a bullet proof vest.

It still sounds like a great policy.

Why are Lowes leadership, management, and employees so consistently and patently ***? I have to say, the answer lies in their defense; THEY HAVE EVERY RIGHT TO BE, as *** as they want to be.

Anonymous
#393880

It's a free country. Free to pull your commercial ad from any *** show you choose.

Anonymous
#393503

Yes, Satan, and any company that advertised on the sitcom \"Julia\" in the 1960s (the first TV show starring an African American), would be with their rights to pull their ads if it turned out Julia was a \"lighting (sic) rod for controversy\". :p

Anonymous
#393497

So far as "free speech" is concerned, at the outset of this controversy all Lowes employees were contacted and told to provide no comment to the media, without corporate authorization....

Anonymous
#393494

How does Lowes, by pulling a TV ad, in any way interfere with Muslims freedom to practice their religion in America? Sounds like you're making up "rights" as you go along. Doesn't work that way.

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#282411 Review #282411 is a subjective opinion of poster.

Lowes denied military discount no Photo ID

Lowes denied Veteran wirh 8 Years service with valid discharge certificate , but no photo ID even with presenting photo drivers lic. I server during the Korean war There is other companies thar will honor your discharge without a photo ID. and they carry the same thing Lowes does. Lowes is not honoring the Military as they say they are. What a JOKE. The store I visited Was in Johnson City Tennessee.The sales person at the check out was very rude about it and if I did not like it to call the corporate office.and thats tough luck. John G. Flag Pond Tn
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16 comments
Audwin
#666582

I retired in 1989 with pension and medical care. I was issued a DD Form 2 (Retired) . Blue, Laminated as they were in those days. Mine was issued on post at out-processing. Under expiration date it says INDEFINITE.

I have called JAG at Ft. Hood and Ft. Knox to confirm in 2 different places that my card is still good and does not have to be replaced or anything. My card is accepted at Ft. Campbell at the commissary / px/ shopette, etc.

Every time I go into the Gallatin Tennessee store they give me HECK. They even have a black and white copy of the i.d. cards they accept at each register. Albeit from a black and white fax machine or copier. They look at their page of card copies then look at my i.d.. They call person after person up front to look at it. The last time I was in the Lowes Gallatin there was a huge hassle like I was some criminal. They eventually gave the 10%.

On one past occasion the store manager told me the reason they really check the i.d. cards is that they have more money discounts at this store than at the Lowes nesr Ft. Campbell. I told him the soldiers at Ft. Campbell don't buy roofing, tractors, paint, etc. but retiree's do.

Made no sense whatso ever,

The Gallatin TN store is the ONLY Lowes store that causes this hassle.

Recently I went to Home Depot to buy a zero turn mower, instead of the local Lowes. Home Depot was glad to have my business and had absolutely no problem with my retired i.d.

Breyonna
#652646

Lowes cashier chiming in here. Corporate recently decided to only accept Military Cards with an I.D.

and it was no decision of the individual stores. It aggravates me quite a bit because my father is in the same boat you are in and he often will get me to buy him things to avoid the issue. Some cashiers will pass it through with mo hassle, but I beg you to please complain to corporate or take the complaint to the company Facebook or Twitter.

It isn't fair to deny some veterans who served, especially because it also implies that the cashiers are too *** to read a paper and.look at your driver's license. On a positive note, we will accept all forms on military holidays, which isn't really enough to me :sigh

Anonymous
#652095

I've never had an issue showing my military ID at Lowes and receiving the discount. Associates have actually asked me if I'm military and have let me know about the 10% discount multiple times.

They have policies in place to make sure their gracious offer is not abused. You failed to follow their policy.

Bring your DD-214 on the three holidays already mentioned and get your discount. The bottom line, any retailer who offers a discount for service is doing it as a courtesy, do them the courtesy of following their established policies.

Anonymous
#642396

I ran into the same problem with Lowes not honoring their military discount. I'm a disabled Viet Nam veteran and I'm in the process of building a new home.

My intention was to buy lots from Lowes using their 10% discount. I was told that I must have a military ID or a VA card. I told them I did not have either, but I did have my DD214, my VA letter stating my disability and my Bronze star letter for Viet Nam service. They would not even look at my letters and just stated that I must have a VA card.

I told them that I have not used the VA in over 25 years and I have no need to, so why would I have a VA card? They refused my discount, Lowes does not care about veterans at all.

Anonymous
#533126

Aww you all sound like the old pple that dont get their senior discount at McDonalds.

Anonymous
#532378

In the course of a month I had spent several thousand dollars on materiels for a deck and only twice was I asked for proof of military service. I was never denied the 10% veterans discount.

Ric
#401397

Lowe's offers a 10% off discount to Veterans, yes. This is a discount which they are NOT required to give...and many companies DO NOT OFFER DISCOUNTS unless you have a coupon or if you catch them during a sale..if you did not have proof that you were in the military, then why would they give you a discount? Just because you said you were?

Anonymous
#393667

ALL THREE OF MY LOCAL LOWES STORES HAVE AND CONTINUE TO HONOR OUR "MILITARY ID CARDS" WITHOUT QUESTION.

Anonymous
#393661

This is the policy from the lowes.com website:

Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services(1) and to honor Retired Veterans and VA Recipients.(2)

This 10% discount is also extended to the immediate family(3) of those who are currently serving, Retired Veterans, or VA Recipients.

To qualify for the Everyday 10% Military Discount, you must:

Be currently serving in, or retired from, a qualifying branch of the Armed Services, or be the immediate family member of someone who is and have a valid military ID Card.

Or:

Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC).

We honor all Veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the Veteran community on these three holidays only.

The Military Discount must be used on personal purchases only and cannot be used for Lowes.com purchases, previous sales, or the purchase of gift cards or services including product installations. It cannot be combined with the Lowe’s Price Guarantee, or promotions such as "Spend and Get," "New Mover," "Project Starter," "Your Choice," or discounts such as Quote Support Program (QSP) quotes.

•1 Armed Services — US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard, or the National Guard and who are in active, reserve, or retired status.

•2 Retired Veterans and VA Recipients — Veterans who have retired after 20 years of service and/or those who receive VA Benefits

•3 Immediate Family — Spouses and/or dependent children (up to 18 years old.)

Anonymous
#393652

This is from the Lowes.com website:

Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services1 and to honor Retired Veterans and VA Recipients.2 This 10% discount is also extended to the immediate family3 of those who are currently serving, Retired Veterans, or VA Recipients.

To qualify for the Everyday 10% Military Discount, you must:

Be currently serving in, or retired from, a qualifying branch of the Armed Services, or be the immediate family member of someone who is and have a valid military ID Card.

Or:

Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC).

We honor all Veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the Veteran community on these three holidays only.

The Military Discount must be used on personal purchases only and cannot be used for Lowes.com purchases, previous sales, or the purchase of gift cards or services including product installations. It cannot be combined with the Lowe’s Price Guarantee, or promotions such as "Spend and Get," "New Mover," "Project Starter," "Your Choice," or discounts such as Quote Support Program (QSP) quotes.

•1 Armed Services — US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard, or the National Guard and who are in active, reserve, or retired status.

•2 Retired Veterans and VA Recipients — Veterans who have retired after 20 years of service and/or those who receive VA Benefits

•3 Immediate Family — Spouses and/or dependent children (up to 18 years old.)

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#281835 Review #281835 is a subjective opinion of poster.