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Lowes false info from cashier and manager

I was going to purchase a CharBroil quantum Gas grill Saturday, June 12 and was told by a young lady at the register that I could get a free re fill and she asked her csm lady who was at the product pick up desk and the csm approved. I told her I did not have my tank with me to exchange so I told her I would bring in the tank Sunday to do the free refill exchange so she said ok. I came in with my tank for the exchange the following day Sunday morning and wanted to purchase the Quantum grill so I went to the register and it was a different young lady being another day and shift obvious, I explained to the cashier reason I brought the empty tank so I could get the free refill they had promised me from Saturday evening and they told me it would be no problem on Sunday. I was denied. I wasted my time and gas, I lugged a tank around for nothing. Sadly i should have gotten it in writing. I do not trust them anymore as the cashier who denied this deal i was promised by Lowes the day before showed pleasure in her denying me what was promised to me. Poor service, never returning and will spread the word to my friends and home owners.
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1 comment
Anonymous
#298013

The cashier should have rung you up for a free propane tank and marked it NL ( not loaded)so that when you went back to pick it up, all you had to do was show them your receipt.

Review
#242873 Review #242873 is a subjective opinion of poster.
i called lowes to get my ice maker fixed. I made an appt for Friday- on thursday night I got a call from the contractor saying "the technician"- I guess they only have one - wouldn't be available and they could put me on standby. I called lowes and was told they only...
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1 comment
Anonymous
#306397

its not lowes that fix the product.. we only sell them..

its the company.. whirlpool ge maytag samsung etc that only provide techs in the area..

lowes should have just gave you a new appliance but as far as the customer service you should have or should call 1800 44 lowes and report everyone you talked to.. hope things work out for you..

Review
#242466 Review #242466 is a subjective opinion of poster.
Loss
$2000

Do not buy carpet from Lowes, bad installers

I bought a new home and went to Lowes in Holmdel, NJ for many of the installations and purchases. First off the sales people on the floor told me I did not qualify to use a 10% coupon I had because I was buying a "custom order" product.I found out they were wrong and am battling to get a refund. Then the installers they sent to install my carpet were rude, installed seams poorly and hacked at the corners and along the moulding. (wished I could upload a picture here). When I complained I was told "too bad you ordered a white carpet seams never look right on those" and your moulding is interfering with the carpet laying right. Who are they kidding? I live in a development with 2000 homes in it, am I to believe everyone else is happy with carpeting looking chopped up along the moulding? Do yourself a favor and go to a local retailer who cares whether you are a happy customer or not and who hires and trains professionals rather than the 3rd party hacks Lowes contracts.
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Review
#242217 Review #242217 is a subjective opinion of poster.
I found a jacuzzi that someone had special ordered in Lowes in Jonesboro, AR, that was marked way down because the customer didn't take it after it came in. I decided to purchase the jacuzzi and asked a employee to help me get it to the checkout desk. The boy was...
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3 comments
Anonymous
#365219

i work at lowes and thats pretty messed up. You should have stood up for yourself a little more.

I wouldnt have left.

You should have told them what you overheard. Ive never run into that problem the 6 years i have worked customer service.

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#242162 Review #242162 is a subjective opinion of poster.
i bought an apex neverkink hose from lowes last year, that has a lifetime warranty. when I brought it in to explain that the hose was leaking and that it was a manufacturer defect. the woman called the garden sales person. she came over looked at it and said that they...
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21 comments
Anonymous
#1737663

I bought NeverKink 100 ft and the 50', at Lowes and both have kinked. They say they are not reponsible for backing up the lifetime guarantee, and to contact the manufacturer.

Evidently Lowes no longers honor warranties on their products. I am on a social media site for my neighborhood and the 13 neighborhoods surrounding ours, with Lowes less than a mile away,. I will be telling 13,000 people that this products is a sham, and Lowes doesn't back up their products.

Hope it was worth it Lowes and NeverKink. I am out $70.00 plus tax.

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#242107 Review #242107 is a subjective opinion of poster.
Loss
$30
LOWE'S BLOWES Heads up to all Contractors, Lowes has once again ended its Loyalty discount for Contractors. Get this, spoke to a store manager and inquired as to why the discount was removed while they are advertising 5% of to consumers on their card, I was told that...
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8 comments
Anonymous
#653688

Here ya go guys. I'm not sure where the info is coming from but here ya go.

#1: Consumers get a 5% discount when they use their Lowes card.

#2: Contractors get 5% disount + deliveries for $20 + QSP for $2500 OR more(QSP stands for Quote Support Program). This typically takes about 5 minutes to get an answer. In reality, it usually takes just a few seconds. The extra time is for plugging in the info. I've only had one take longer than 2 seconds and it was a $50,000 wiring order.

#3: GSA: This is for government programs(schools, etc.) and is an ADDITIONAL 2% above and beyond the 5% for having a Lowes business account.

The discounts: What is really happening here is that Lowes does not have to pay Discover, AMEX, Visa, or Mastercard when you use any type of Lowes credit card. The savings is passed directly on to the customer.

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Review
#241680 Review #241680 is a subjective opinion of poster.
Loss
$100
most of the department managers at Lowes in Osage Beach have no business being in that position. Doug Kies, Nevada, adam, brandy(ASM). Oh yah the ones that come in smelling of sticky substances are lucky you dont get tested. Which leads me to believe why some of them...
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58 comments
Anonymous
#1601950

why do you guys buy appliances from a big box store ? Your not saving anything, something goes wrong these big stores don’t care.

Your just a number too them. My suggestion is buy appliances from a local store that they will treat you respect. Plus when you buy there. That money stays in that area.

And it goes back too schools and other means. Thanks

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#241547 Review #241547 is a subjective opinion of poster.
I am very unhappy with Lowe's right now. Last week I ordered a new grill over the phone. That phone call went excellently and I thought great, this is easy! I wanted to get the sale price so ordered over the phone, but wanted to pick it up next week which is now...
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1 comment
Anonymous
#305696

sounds like u live in missouri?

Review
#241327 Review #241327 is a subjective opinion of poster.

Lowes in Reston, Virginia - Rude

Two trips to the paint department, trying to match an existing color. First day, only friendly helpful service! They were great. Unfortunately I got semi-gloss paint, and the color I was trying to match was flat.I went in with my samples the next day, and the employee's were not interested in helping me or advising me. The attitude was, I will mix the paint as long as you know what color you want. Anything beyond that forget it! Wow! What happened to the crew that was there the day before? I regret not going to Home Depot to begin with!
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Review
#241287 Review #241287 is a subjective opinion of poster.
6/03/2001 I was on vacation so i decided to go to Lowe's to get acouple of things. I was looking at a Dewalt angle Grinder. It had a price drop $109 to $98 the bind where they should have been was out. I asked an emplee of that department if they had any more he...
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2 comments
Anonymous
#707779

my husband is building a new house so we went to lowes to buy lumber for the floor. We had a list of everything we needed, i asked an associate in the lumber department and he yust pointed where it was, and basically ignores us, so we had to load all the lumber ourselves the next day my arms where sore from lifting all that heavy lumber.

If we have to load everything ourselves then why are they working there, they should yust have cashiers, over twenty associates passed by us and not a single one helped us. What really made me mad was that they where doing absolutely nothing I could understand if they where busy helping someone else or stocking, they where just talking about their weekend.

I dont understand how they have so many employees with poor customer skills in ardmore oklahoma, lumber department. :(

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Review
#241175 Review #241175 is a subjective opinion of poster.