Latest review first
Lowes in Dallas, Texas - Everthing i bought is junk
From 2005-2010 everything I purchased,Lawnmower, spray washer, grill, door knobs, chainsaws, faucet,,,Everything broke down or just stopped working,,,I was robbed! I don't recommend using loews! Now they want me to use a hundred words to post this complaint! Wat next,,oh yea, they want me to pay for that broken crapp....LOL???????????????????????????????? I hate loews,,,never will I buy from them,,,,,;,,I will never buy one more thing,,,there stuff,, cheap , why did it all have problems,,,,,,??????????????????????????may get ripped by other companys,,but never again loews,;,cheap.......I still have nine more words,,,lol,,,lol
Lowes in Washington, District Of Columbia - Lowe's intalled sliding door causing leaks
Lowe's intalled a sliding door in October 2006 and we discovered leaks into the basement last year. After caulking and replacing rotting sheathing underneath, door still leaked. Decided in December 2010 it was time to have it removed and another door installed properly by a local professional which has ended the nightmare. The real professional discovered that the backyard *** installer hired by Lowe's blocked the weep holes, causing the water/snow to be directed beneath the door into the sheathing and basement. A simple thing that could have been avoided. Lowe's refuses to reimburse me for their error "because they never were called to look at the door when it was removed and the problem discovered" . I don't know about anyone else, but I'm not waiting for some *** from the store to come look while there is a gaping opening in the wall in NJ in December. Doubt my real installer would have waited, either. Short on daylight at that time of year & lots of sill rot to repair. Not sure why else Lowe's thinks I'm replacing a 4 year old door, either. The bottom line is that Lowe's absolutely sucks at providing installation services and simply does not care. The should stick to selling tools only. If you care about your home, DO NOT let Lowe's touch.
It only took me 3 months working at Lowes to realize the place was seriously screwed up. I was always on time, never asked for schedule change, didnt come in with hang over, didnt call in, worked garden as waterer AND loader. While those around me? OMG, dept asst I guess, came in with alcohol still on breath, looking like ***, if she came in at all, or was on time, others always asking off, changing schedule to suit them. MOD's never said a word about it. What did I get for being a good employee, HA, first all nights, then hours cut. And forgot to mention the dept manager that had no business being a manager of anything except a pound maybe, the guy has no ppl skills. We started to think he may be bipolar, the way he would go off on ppl for no reason. And again, MOD could care less. Ive worked at some *** places in my life, but this one takes the prize. I really should have known, I use to go in there every now and then to shop, and thought then, how rude the ppl were that worked there, IF you could find someone. I realize they may get that way after years of abuse from higher ups. However I found myself in need of a job, and thought, well I'll give it a shot. I could see from the first day, after walkin through and saying GOOD MORNING to various employees and them barking back at me, it was not going to be smooth sailing....
Lowes needs to follow their own policies.
They need to read their policy that they have displayed to the public. Installation within 72 hours with instock merchandise...I had to wait a week. Then they *** the old power cord and reuse it after knowing we would be installing the dishwasher at a rent house... :( They only offer for us to return to the store and pick up a power cord. No one at the store told us we would not have it installed and no one told us that they would reuse a 10 year old power cord. If the power cord fails and our home catches on fire...I'll be calling an attorney.
I just tried to buy 3 brass fittings and 1 PVC fitting at your store in North Kingstown, RI. The plastic PVC fitting came up at $34.00 the real price was $.92. The cashier didn't notice the that the fitting was priced incorrectly which I find does not bode well for the customer. He then asked me to sign for them and I refused. He then said I had to sign and then get a refund and then get charged for the right price. In the case where Lowes is at fault I believe you should be able to correct an issue or any issue in an expeditious manner. When your North Kingstown store opened I complained about your lack of expertise. The manager agreed and said they were working on it. I took my business to Home Depot. Recently I tried Lowes for materials for a deck I'm building and was pleasantly surprised at the efficiency and expertise of your second shift lumber person. I bought nearly $2000.00 of materials. That was a few days ago. If I am to go to Lowes again I need to hear that my complaint has been acknowledged. I realize that I am a dot in the ocean but I must know if the little guys have some sort of recourse in these matters. Herb Taylor 73 Mark Drive North Kingstown, RI 401-886-4347 firstname.lastname@example.org
Lowes in Simpsonville, South Carolina - He could not give me an correct price from computer
went lowes this morning to get some things priced they started helping me then had to leave when got back this manger told me to go to that dept i have vein problem i really didnt want to walk to back when i told him that a guy had started helping me up here he said i would get true prices from back i slowly walk back there not being to happy about it when i got back there i had to ring for help he came right over took my list i told him i could not walk with him he said ok what really pissed me off is that mgr didnt want to help me no body else was in line this was at coustomer service desk he made me feel like he really didnt want to look up items if get a million dollars i want spend it at lowes cause they are bad to certin customers i also thought all they prices were in computer i guess i am just *** want say i want go back i will think twice before i do
Lowes in Denver, Colorado - Zero customer service
I called Lowes in Glenwood Springs two weeks ago about purchasing foam backed carpet. The first guy Kyle never called back. Matt SUPER friendly very helpful got me the answers I needed. I drove FOUR hours to purchase carpet that Matt told me they carried IN STOCK. Upon arrival Eddy the new guy told me "NO we dont carry anything like that." when I ask to see the foam backed carpet that I called about. SO naturally I asked someone else, Lisa. Lisa looked briefly and informed me that they were "out" of that carpet. I explained that I had spoken with Matt just a few days prior. NO, we are out. "Could you PLEASE check in the back, I KNOW you have this carpet. No, someone bought it. O.K. Matt said there were many different options to fill my need could you show me what other products." No, can't think of any. Great. I swear the employees just scattered when we approached them. I called the next morning. Spoke with the dept head, Tim. They DO HAVE the carpet I drove four hours to purchase. Took Tim two minutes to find it. It was "in the back, 'mislabeled'." Yeah right! "Pull this leg and it plays jingle bells!" I am VERY unhappy with my Lowe's experience.
Lowes false info from cashier and manager
I was going to purchase a CharBroil quantum Gas grill Saturday, June 12 and was told by a young lady at the register that I could get a free re fill and she asked her csm lady who was at the product pick up desk and the csm approved. I told her I did not have my tank with me to exchange so I told her I would bring in the tank Sunday to do the free refill exchange so she said ok. I came in with my tank for the exchange the following day Sunday morning and wanted to purchase the Quantum grill so I went to the register and it was a different young lady being another day and shift obvious, I explained to the cashier reason I brought the empty tank so I could get the free refill they had promised me from Saturday evening and they told me it would be no problem on Sunday. I was denied. I wasted my time and gas, I lugged a tank around for nothing. Sadly i should have gotten it in writing. I do not trust them anymore as the cashier who denied this deal i was promised by Lowes the day before showed pleasure in her denying me what was promised to me. Poor service, never returning and will spread the word to my friends and home owners.
Lowes in Rockville, Maryland - Won't fix my refrigerator
i called lowes to get my ice maker fixed. I made an appt for Friday- on thursday night I got a call from the contractor saying "the technician"- I guess they only have one - wouldn't be available and they could put me on standby. I called lowes and was told they only had 2 contractors that could come out and the other one wouldn't be available until monday and I would have to weait at home from 8-5 because they don't make appointments in 4 hour time blocks. I then asked for a supervisor, waited 20 minutes on hold and was then told the supervisdor would call me back in 20 minutes. One hour later he still hadn't called so I called him. An appt was made for monday, on friday afternoon i got a call sayiong they couldn't make it on monday and would be out wednesday. I called lowes again for a supervisor and waitd 25 minutes on hold. When she finally got on the phine she said there was nothing she could do and the wednesday appt was the first thing they had to offer. POOR SERVI*Ce. i WILL NEVER BUY AN APPLIANCE FROM THEM AGAIN. i LIVE IN A LARGE METROPOLITAN AREA AND i CAN'T BELIEVE THERE ARE ONLY 2 COMPANIES THAT FIX REFRIGERATORS. I have the choice of many stores that sell appliances and Lowes has just lost a customer
Do not buy carpet from Lowes, bad installers
I bought a new home and went to Lowes in Holmdel, NJ for many of the installations and purchases. First off the sales people on the floor told me I did not qualify to use a 10% coupon I had because I was buying a "custom order" product.I found out they were wrong and am battling to get a refund. Then the installers they sent to install my carpet were rude, installed seams poorly and hacked at the corners and along the moulding. (wished I could upload a picture here). When I complained I was told "too bad you ordered a white carpet seams never look right on those" and your moulding is interfering with the carpet laying right. Who are they kidding? I live in a development with 2000 homes in it, am I to believe everyone else is happy with carpeting looking chopped up along the moulding? Do yourself a favor and go to a local retailer who cares whether you are a happy customer or not and who hires and trains professionals rather than the 3rd party hacks Lowes contracts.
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