Delford Nnm

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| map-marker Chesterland, Ohio

Lack of service, lack of new fridge and spoiled food

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I bought a new fridge and had to wait three weeks for delivery. They brought it to my home and said they could not bring it into my house because the stairway was too narrow.(3 steps). I suggested they remove the two doors and bottom freezer drawer. They said the company would not allow them to do that. I suggested I could help by laying a blanket on the railing and the three of us could place thefridge on the railing and push it onto my deck. They said the company would not allow them to do that. They left without delivering my fridge and left me with about $100.00 in spoiled food! I still need a new fridge and someone who knows how to deliver it!!!!!
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Loss:
$100
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

5 comments
Guest

The issue has been resolved.

Guest

I swear people are so retarded. You can indeed not *** the doors of a French door fridge.

They weren't making that up man.

The fact that you wanted them to put them on your railing and push it up to your porch is also hilarious.

L2 Measure before you buy something and waste a bunch of peoples time retard.

Delford Nnm
reply icon Replying to comment of Guest-872614

You are a ***! I measured the door opening and my existing fridge and the new one is smaller than the old one.

If the doors on the new one are removed along with the drawer and the interior shelves, my twelve year old grandson and his classmate can lift this thing. Don't comment on something you know nothing about ***!

! !

Guest
reply icon Replying to comment of Delford Nnm

The problem with only measuring the doorway is that apparently that wasn't the only place it had to fit through. On another note the sheer number of steps you have in no way has anything to do with how narrow the stairs might be.

Better luck next time. I would invest in a tape measure with bigger numbers rather than a nicer fridge.

Delford Nnm
reply icon Replying to comment of Guest-872897

Another *** heard from!!!

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Anonymous
map-marker Philadelphia, Pennsylvania

Lowes is Not reliable

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I purchased 3 major appliances from Lowe's in Philadelphia Whitman Plaza store July 6, 2014. After receiving first my Range, which had to be returned for dents and scratches was delivered again with dents and scratches, and again with dents and scratches I gave up. The Dishwasher was delivered and installed by 2 Asian gentleman who could not speak English and just laughed when I tried to talk to them. After they left I found the floor board hidden behind the stove? Which means the dishwasher is sitting on the drain pipe! I was told by the store when the Frig came in the first time it was dented and they would have to reorder. When it was reordered it came in again with a dent. Today I wrote an email to corporate and within 2 hours the delivery guy called and told me they would be there it 10 minutes. I have a Frig full of food and nowhere to put it while the new frig cooled down. Am I getting one of the dented refrigerators or a new one??? If they had the new one all along why was I not called and told to pick a date??? Why only after an email to corporate was the frig available??? They better not try to bring me a dented or a different frig then I ordered or I will send them ALL BACK!!!! It has been almost 5 MONTHS!!!!! Yes, Someone should give me an answer before I blow my top!!! Deb Silvestri
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Pros:
  • Price
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

Needy Customers

It's basically summed up as this: If you aren't sure, don't buy. I am an appliance associate and I deal with some of the most dependent customers on the planet. It might be because the country we live in has spoiled the brattier of us by telling them you can have whatever, whenever. It could be that they're just plain ***. Either way, I'm always perplexed at the amount of questions these select people need to ask about EVERYTHING. It's as if they've never walked into any store or used any kind of product in their lives. Such questions as, "Why is it black instead of white?" and "Do you think this would look okay at my house?" People, please: Grow up. A red vest doesn't mean we become your personal shopping assistant. If you can't figure out how to use a measuring tape, paint roller, power drill, or a *** trimmer by yourself, then why in the perfect *** would you buy one? Bring enough money, know what you want, and quit being such a little *** because you're wrong. We don't care about you. Lowe's might, but we're just employees who are tired of holding your *** baby hand.
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6 comments
Guest

THAT'S THE KIND OF ATTITUDE THAT SHOWS LOWES IS NOT CONCERNED WITH CUSTOMER SERVICE THAT'S THE KIND OF PERSON WHO NEEDS TO BE FIRED THAN TAKE OUTSIDE AND SEE WHO IS THE LITTLE *** JUST *** WORKER

Guest

Very unprofessional. If you dont like your job, please quit so a caring associate can take your place.

Kamira Dtb

I think it's time you found another job that doesn't require customer relation skills...If you don't like what you're doing quit ...there all your problems are solved and you didn't even have to pay a shrink

Guest

I do believe i understand the fundamentals of what you are trying to say... And at times I would agree with potions of what you wrote.

I myself work in flooring, and i get asked several times a day "do you think that would look good". To which i usually respond with my personal preference in material, but with out knowing what the inside of you home looks like, its hard for me to tell.

I do think the two individuals who wrote a comment before me, are correct... although harsh.

If you are so up ended by the clientele at you store... maybe its time to move. Personally i would rather deal with rich and

entitled, then poor and scary. I have worked in both, and its far worse wondering everyday if the gentleman in the hooded sweatshirt who walks in 2 minutes before close is there to buy a last minute light bulb or to hold you at gun point.

Which has happened to me, twice, at the same Lowe's store in a not great part of town.

I am now in the rich nose in the air part of town, and its a lot better.

At the end of the day, I hope you find something that makes you happy, because walking around with that much anger and aggression is not only counter productive, but it has got to be exhausting.

Guest

Can you tell me which Lowes you work at so I can come slap you? How about this, you don't like you're job, move the FLUCK on and get another instead of complaining about the customers who pay your freaking wage.

Guest

Wow dude, take a Valium! Sounds to me your just upset with your own lack of education and that you are socially/economicly stuck in what you perceive as a dead end job.

Be happy those "***" are there to help pay your check, that or you can go find a job cleaning toilets or something? Toilets don't ask questions! Sorry to here that the same People who enable you to by Cherrios are the same ones you precive *** having pissed in them! Whaaa, I don't know anything I just wear a red vest!

Get over it. In this day and age you should just be happy to be employed!

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Anonymous
map-marker Port Saint Lucie, Florida

Checkout run around

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was second in line at the only checkout open,was told to go to another checkout,where? I said,she waved down toward the other end of the store,there was nothing else open except self checkout,I said I don't do selfs,still she and the customer ahead of me ( who by the way raced past me to beat me to the only checkout only to say he had a problem and didn't know which to buy....aaarrrrggghhh!!!!!!) waved toward the other end of the store.I said no other lights were on and she said their lights were not on.What?I put the items down and said I'm going to Home Depot,while the checkout lady was calling for some other woman to check me out.I left after making 3 attempts to find a checkout open when there was no other.Gaming a paying customer will not help your sales,especially the week of thanksgiving.
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Pros:
  • Neat aisles
Cons:
  • Service at checkout
Reason of review:
Poor customer service

Preferred solution: you need a manager up front to get the people up front to do their job

Anonymous
map-marker Dallas, Texas

Lowes - Vehicle Driver Review from Dallas, Texas

First of all nothing is placed inside my vehicle without me myself checking to make sure everything is secure and In placeI would like to state that you must be a very fast driver if all you say occurred.I mean don't take this question the wrong way.The reason I asked this question is because I also am a pretty fast driver but a save driver at all time's.My question to you is why?Did you not check the lid yourself.I understand this is apart of their job duties,But know one is perfect.They were careless and So was you.Now you are crying about whose fault this is.I would say you need to suck this one up and Move on.Watch Home Depot they neither are perfect.You will be writing about them next.$2500.00 Are you Serious?WTF
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Reason of review:
Poor customer service
Anonymous
map-marker Etowah, Tennessee

Review from Etowah, Tennessee

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I have contracted with Lowes in Cincinnati, OH to remodel my first floor, including total kitchen remodel. At first the design group was very helpful. Then I paid for my cabinents and they sat in my house for 5 months before the work started. The day my work was to start I was told the date would be 2 weeks later. Even after scheduling 2 months out. There has only been 1-2 men working in my home at a time. I had to move out. They did not have work order for bathroom that I understood to be paid for. Lowes never paid for my granite so I lost what I picked out and had to spend time choosing again. The design person said "good news, lowes is picking up the extra granite cost, but you have to pay for the work in your bathroom" I already paid for everything. At least that wad what she said as she collected the final payment of over 40k. I have not received any appliances and the workers couldn't find them, but I paid for them back in April/May. The product is nice, but the contractor and design person are trying to rob me blind for work that was to be included in the job. They won't even start your job until it is paid in full. I have remodelled before. This is an awful experience. Please don't use Lowes for your job.
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1 comment
Guest

See a lawyer!

Anonymous
map-marker Livingston, New Jersey

THEY DONT PAY THEIR BILLS

Im a third party vendor for lowes, we performed services for them last winter in 2 states and Lowes despite written authorization refuses to pay the overage on their snow. Its almost 70k. Despite months of trying to work amicably with the company and my client Lowes has taken an approach which is unacceptable. While they prey on the small contractors for their bread and butter in the store they refuse to pay for the services rendered in order to keep their business open. It is unfortunate that this has become what it is. I would urge everyone to rethink where they shop and the type of people they do business with.
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Loss:
$75000
Reason of review:
Problems with payment
1 comment
Guest

yes we were sub contracter for them .they will you get so watch out sub contracter.you are nothy to them.

Anonymous
map-marker Round Rock, Texas

Lowe"s Hospitality

I believe that u have to go into the store instead of just calling..I had gone in Sunday and they came out Monday..I guess a plumber is a plumber and they can charge as they want. But as far as Lowe's goes I found them very professional. I was lucky to talk to the plumber pro in the plumbing department. I found everyone in the store to be very nice. Although I was just a few hundred more than I anticipated, which at the time was upsetting but, after I calmed down I realize that they came out in a day and Lowe's is not responsible for the extras that the plumber can and will charge....I believe for any appliance u have to go to the store to order not online. I like Lowe's.
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Anonymous
map-marker Mattituck, New York

Re-packaged damaged laminates and sold to me

WOW..even the independent installers were shaking their heads. My box of laminates was re-packaged and when opened we found the boards were chipped, and MARKED as such. Way to go Lowes.....! They also ordered the incorrect carpet so when the installers came to install the carpet, I had to send them away too. I took a day off work and got neither the laminates nor the carpet installed. Worst of all....their customer service is so, so bad. They never apologize...almost have an attitude on the phone like it's your fault. Very unprofessional. I WILL NEVER DO BUSINESS THERE AGAIN!
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Reason of review:
Damaged or defective
1 comment
Guest

I doubt Lowes repackage the laminate. More than likely they were returned by someone saying it was an extra box they didn't need.

Not uncommon as most people and contractors will buy extra to make sure they have enough so they don't need to go to the store and risk them being out as the floor is being installed. Too bad you got some garbage some *** returned.

Anonymous
map-marker San Antonio, Texas

Bait and Switch

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Purchased an outdoor patio table and chair set online. I was notified later that they no longer had that deal so I would have to purchase something else. Of course they offered nothing comparable to the quality nor price that I had originally purchased. They wanted much more $$$$ for a lesser set. The manage at the store was rude and even said I should probably go to Home Depot if I wanted something like that. Horrible service, did not even attempt to help. Will take him up on that offer!! What a bait and switch! San Antonio Lowes!
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Reason of review:
Poor customer service

Preferred solution: fold

5 comments
Guest

bought an "in stock" item ($289) that needed to be installed. paid for it.

(vanity top for bathroom vanity)

the installer called me a few days later saying its not available anymore.

they have the same thing - same size and color - but with a slight different edge to it for $699.

i feel like its "bait and switch"

i get how its probably not; i just wish the web site was updated. we are not buying the new thing.

Guest

We have something similar going on with Lowes right now as well. We purchased online an ice maker kit on 01/19/2015.

It was shown as available and it would ship out in 3 days or less. It was on sale for 50.00. Of course the 3 days came and went and nothing. As of today, it is scheduled to be delivered by 02/18/2015.

Bad thing is, I can purchase the more expensive ice maker kit and pick up in the store today if I so choose. I feel as if this is a bait and switch as well trying to force me into buying the more expensive item. Seems to be more and more of a pattern with them.

Oh well. I'll keep plugging away with my issue and good luck with yours.

Guest

There is no bait and switch. Items go on sale and sell out fast, so no comparable items.

Too many people come into Lowes complaining about Home Depot and their horrible customer service. The majority of Lowes complaints are baseless. Lowes is not to blame for the credit card company, the manufacturer warranties, the vendor product delays, etc etc.

I doubt the majority of complainers have never worked retail. I love helping customers but some issues are beyond Lowes fault.

Guest

That is exactly why I don't shop at Lowes. I do all my shopping at Home Depot and if I really a part and it's not at Home Depot, I go to Ace Hardware!

I would never put up with any rude sales people like the one mentioned. I don't complain through the internet. I send my letter directly to the manager of that store which might get your problem solved. I love going through all the aisles at Home Depot.

My husband has to pull me out of the store. Those people at the are good people!!

Guest

That's what happens when you wait till the end of the year for closeout prices. They sell out. Next year buy earlier in the season, yes you may pay more but you'll get what you want.

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Anonymous
map-marker Snelling, California

Bad customer service

I ordered a kids trampoline on cyber Monday. Estimated delivery date was December 9th. Received an email verifying that the delivery date would be the 9th. Called Lowes on the 11 th and was told that email was in error and that the item would not be delivered until January 5th. When incomplained the gentleman said that he would escalate my complaint and guaranteed that I would receive a callback within 24 hours. I called back 2 days later and was told by a supervisor that nothing had been done since my first call and all she could do is refund my money and apologize. Very poor customer service. When asked where I could file a poor review she stated that they only offered review space for products not their company
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Cons:
  • Customer service received
  • Lack of response
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sylacauga, Alabama

Lowes - Warranty Review from Sylacauga, Alabama

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I have about 12 major appliances bought from Florence, Al Lowes over the last couple of years. Have had 2 refigerators and one freezer quit working. On fridge and tbe freezer covered by warranty. (slow fixing). The latest fridge to quit is 17 months old. Warranty gone and was told I needed to handle repair. LOWES SELLS JUNK APPLIANCES. I have learned my lesson.
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6 comments
Guest

I was looking for a replacement pump for garden pleasures kids playing fountain. they REFERRED ME TO A CLARKSVILLE TN store.

They had a small universal pump FOR $12.22 cents. I wrote down the item no. AND THE MODEL NO. BUT I DON'T SHOP IN TENNESSEE BECAUSE OF THE HIGH SALES TAX.

I SHOP AT THE HOPKINSVILLE KY STORE WHICH IS ABOUT THE SAME DISTANCE FROM MY HOUSE. I GAVE THE ITEM NO. AND THE MODEL NO. OF THE PUMP.

THE SALES REP WENT TO LOOK FOR THE PUMP AND SAID THEY HAD ONE. I ASKED HIM WHAT WAS THE PRICE, HE SAID $18.98 CENTS. I TOLD HIM THAT THE CLARKSVILLE TN STORE PRICE WAS $12,22 CENTS. HE SAID WHEN YOU COME INTO PICK IT UP TELL THE CLERK THAT IT IS A CHEAPER PRICE AT THE CLARKSVILLE TN STORE AND THEY WILL CHECK IT.

AND MATCH THE PRICE, I SAID GREAT. HOUR LATER I GOT TO THINKING MAYBE I SHOULD GET A COPY OF THE CLARKSVIILE PRICE SO THEIR ARE NO HASSLES ABOUT MATCHING THE PRICE.

QUESS WHAT, WHEN I RANG UP THE CLARKSVILLE TN STORE, THE PRICE WAS CHANGED TO M$18.98 CENTS, I WILL NEVER TELL BACKSTABBING LOWES THAT I CAN GET A ITEM FOR LESS. LESSON LEARNED.

Delores Klisiak

LOWES USES THIS BANK FOR THEIR CREDIT CARDS

https://www.youtube.com/watch? Look for the "Green Snakes" GE Capital Retail Pay Pal.

They even had the nerve to use the United States Post Office to defraud consumers! This goes to show you just how GREEDY & EVIL they really are. The review listed below have actual documents for people to look at.

Please go to these pisssedconsumer reviews:All of these reviews posted have actual documents that have been uploaded to show people just how EVIL they truly are #520251 #488834 #483913 #483025 #481983 #483913 #479336 & #478478 #522235 #489486 #572301

This bank handles CREDIT cards for hundreds of stores & the stores are just as guilty as the "EVIL CORPORATIONS" they use to manage there credit cards.

If you have a credit card with a store that uses this bank you need to look & see if you have been charged illegally. These are some of the companies that pay these "CROOKS" Lowes, Wal-Mart, Sears you can find out more by going to the Rip-Off Report with the "Rebuttal" from an employee, Number 114**** this gives a list of some of the stores that have this bank for credit cards. There is also a clip on You Tube https://www.youtube.com/watch? or just look for the "Green Snakes" there are three of them

You can file a complaint with The Department of Justice, The Department of Financial Institutions or as I like to say The Confused Financial Pissonyou Bureau (The Consumer Financial Protection Bureau) The Comp Controller of Currency & The Federal Trade Commission, What ever you do DO NOT file with the BBB they are paid good money to keep those "A's" for the companies that pay them.

Did you know that Pay Pal, GE Money Bank, GE Capital Retail Bank, GE Capital Retail Money Bank which all start with the letter "G" the new name is Synchrony Bank now are trying to get "Class Action Lawsuits” BANNED!

Delores Klisiak

LOWES USES THIS BANK FOR THEIR CREDIT CARDS

https://www.youtube.com/watch? Look for the "Green Snakes" GE Capital Retail Pay Pal.

They even had the nerve to use the United States Post Office to defraud consumers! This goes to show you just how GREEDY & EVIL they really are. The review listed below have actual documents for people to look at.

Please go to these pisssedconsumer reviews:All of these reviews posted have actual documents that have been uploaded to show people just how EVIL they truly are #520251 #488834 #483913 #483025 #481983 #483913 #479336 & #478478 #522235 #489486 #572301

This bank handles CREDIT cards for hundreds of stores & the stores are just as guilty as the "EVIL CORPORATIONS" they use to manage there credit cards.

If you have a credit card with a store that uses this bank you need to look & see if you have been charged illegally. These are some of the companies that pay these "CROOKS" Lowes, Wal-Mart, Sears you can find out more by going to the Rip-Off Report with the "Rebuttal" from an employee, Number 114**** this gives a list of some of the stores that have this bank for credit cards. There is also a clip on You Tube https://www.youtube.com/watch? or just look for the "Green Snakes" there are three of them

You can file a complaint with The Department of Justice, The Department of Financial Institutions or as I like to say The Confused Financial Pissonyou Bureau (The Consumer Financial Protection Bureau) The Comp Controller of Currency & The Federal Trade Commission, What ever you do DO NOT file with the BBB they are paid good money to keep those "A's" for the companies that pay them.

Did you know that Pay Pal, GE Money Bank, GE Capital Retail Bank, GE Capital Retail Money Bank which all start with the letter "G" the new name is Synchrony Bank now are trying to get "Class Action Lawsuits” BANNED!

Guest

Why aren't you complaining about the manufacturer of the appliance? Lowes sells the same brands of appliances you will buy anywhere else.

They all come with a 1 year warranty unless you buy a service plan. The manufacturer sets the warranty and handles warranty repairs. It seems odd that you choose to complain about the store you bought it from rather than the company that made it.

You are taking your frustrations out on the wrong party. Your complaint is about the quality of the product, not the store that sold it.

Guest
reply icon Replying to comment of Guest-900761

lowes has it on warranty company they dispatch the repair I'm had 9 repairs in 4 years I have lost of words of four thousand dollars in food or there abouts had to buy coolers to live in for a couple of months on the first repair then it has been a fiasco ever since I do not recommend Lowes or the service and Frigidaire is the worst I've ever seen for refrigerators what used to be top of the line when my refrigerator is done with this warrantyI am going to look for a vintage refrigerator to no longer have a problem

Delores Klisiak
reply icon Replying to comment of Guest-901872

LOWES USES THIS BANK FOR THEIR CREDIT CARDS

https://www.youtube.com/watch? Look for the "Green Snakes" GE Capital Retail Pay Pal.

They even had the nerve to use the United States Post Office to defraud consumers! This goes to show you just how GREEDY & EVIL they really are. The review listed below have actual documents for people to look at.

Please go to these pisssedconsumer reviews:All of these reviews posted have actual documents that have been uploaded to show people just how EVIL they truly are #520251 #488834 #483913 #483025 #481983 #483913 #479336 & #478478 #522235 #489486 #572301

This bank handles CREDIT cards for hundreds of stores & the stores are just as guilty as the "EVIL CORPORATIONS" they use to manage there credit cards.

If you have a credit card with a store that uses this bank you need to look & see if you have been charged illegally. These are some of the companies that pay these "CROOKS" Lowes, Wal-Mart, Sears you can find out more by going to the Rip-Off Report with the "Rebuttal" from an employee, Number 114**** this gives a list of some of the stores that have this bank for credit cards. There is also a clip on You Tube https://www.youtube.com/watch? or just look for the "Green Snakes" there are three of them

You can file a complaint with The Department of Justice, The Department of Financial Institutions or as I like to say The Confused Financial Pissonyou Bureau (The Consumer Financial Protection Bureau) The Comp Controller of Currency & The Federal Trade Commission, What ever you do DO NOT file with the BBB they are paid good money to keep those "A's" for the companies that pay them.

Did you know that Pay Pal, GE Money Bank, GE Capital Retail Bank, GE Capital Retail Money Bank which all start with the letter "G" the new name is Synchrony Bank now are trying to get "Class Action Lawsuits” BANNED!

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Anonymous
map-marker Linwood, New Jersey

Lowes - Delivery Review from Linwood, New Jersey

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Sold me a product they didn't have. Even called and confirmed the delivery date of the product twice. Received a third call from them then saying they were out of the product and would be able to deliver it until the following year sometime. Wouldn't even sell me a comparable product at the same price which they are obligated to do. Won't shop at lowes again.
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Reason of review:
Poor customer service
2 comments
Guest

Where do you get the idea that they are obligated to sell you a comparable product at he same price?

Guest

Do you actually think retail stores make the products they sell? They gave you a delivery date based on when the manufacturer of the product said it would be shipped.

At some point they were informed it wouldn't arrive till next year. Lowes has no control over manufacturing or shipping delays (check the news, West coast dock workers are slowing shipping on ships coming in on the west coast).

If you ordered the same product from another store that had to rely on delivery from the same manufacturer do you think it would get to you any quicker? Wake up and join the real world.

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Anonymous
map-marker Pocomoke City, Maryland

Lowes is no Home Depot

We bought a fix-upper in Melfa Va on the Eastern Shore of Va. I am installing a shower stall, toilet and vanity in that home. UNFORTUNATELY, there is no Home Depot close by so I went to the closest Lowes in Pocomoke Va - 45 min away each way. I went there on Sunday evening with the contractor where I purchased $866.00 in bathroom fixtures. Bill Hickman, the sales clerk told me that 2 pieces are in Salisbury Lowes and he would arrange for delivery at soon as possible but no later than Wednesday. I made it clear that I didn't want the workmen sitting around not having anything to do and I didn't want to pay the contractor to make multiple trips picking up the order in piece meal so time was of the essence. On the Monday I called Pocomoke Lowes to follow up on the order and was told by Jackie that I would not get the order until Friday. I said Bill said by Wednesday and I explained that I did not want the contractor picking up piece meal order and I didn't want the workmen not having any work to do all week. On Tuesday morning I called Jackie again, and she assured me that the Lowes delivery truck had gone to Salisbury Lowes to pick up my 2 pieces. On Tuesday evening my contractor traveled the 45 minutes each way to Pocomoke Lowes to get the order. By Wednesday when the contractor completed framing up the shower stall area and opened the box with the side shower walls there is only one piece instead of two pieces of side walls. That put a stop to the work since he could not install the shower stall without the other side wall and he could not install the toilet or the vanity until he install the shower stall. So he had to go back to Pocomoke Lowes (45 minutes each way) and an attendant there told him that they do not have side walls in stock and HE needs to drive the extra hour to Salisbury to get what is missing. On Saturday I called for Jackie at Pocomoke Lowes and she does not take the call. I elevate it to Paul, one of the managers, who says that Jackie is standing right there and she says that there are complete side wall boxes at Pocomoke Lowes. So Paul said that my contractor could come and get one - another 45 minutes round trip that I am going to have to pay for when I have already lost a week of work and paid for two contractor pick up from Pocomoke Lowes. When I mentioned that this would be the 3rd round trip I was paying for, Paul offered to have the side wall delivered to my house - but only the side wall that is missing. I asked if he could deliver the entire new box containing the 2 side walls and take back the box at my house with the one side wall and he said "no, no, no, no!" "You have to get your contractor to call us and tell us exactly which side wall is missing and we will deliver only that side wall." So I said what if there are other smaller pieces missing that we don't know about because we never got around to really trying to install it. Wouldn't it be easier on delivery time if you just bring a complete box and take back the defective box?" "No, no, no, no" he said in an all-or-nothing kind of way. "Have your contractor call Jackie and tell her exactly what is missing and we will bring only those parts." Dear Paul, I am not trying to end up with three side walls for a two side wall shower stall. I am just trying to make sure that after your delivery I would have everything I need to get my project back on track i.e. install the shower, then the toilet, then the vanity. Ms. Melfa But the entire experience made me realize why Home Depot is my absolute favorite store in the world. In all my years of dealing with Home Depot, it is the absolute best with customer service. Even if there is a Lowes closer by I will never chose a Lowes over a Home Depot. Paul, Jackie, Bill have just cemented my love and appreciation for how Home Depot has treated me over the years. CUSTOMER SERVICE. RIGHTING A WRONG. MAKING CUSTOMERS FEEL APPRECIATED. TAKING THEIR BLAME IN MESSING UP AN ORDER AND GOING THE EXTRA MILE TO MAKE THE CUSTOMER FEEL BETTER.
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Loss:
$250
2 comments
Guest

Paul is one of the dumbest persons there that place is a joke there get your and could care less after that

Guest

Doesn't surprise me at all

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Anonymous

Ordering online,next day delivery,not really

Ordered a item online an a Thursday nite.The page said I can have the item delivered Friday using next day shipping.ok.I needed this part today so I bit the bullet and paid up an extra $25.After I paid,then I see the fine print.It takes a day to process,then ships the next day.aparrently nothing happens over the weekends so I found the part somewhere else and now Im out $25 for the so called next day shipping.Assuming I don't have to ship it back to return the part.They shouldn't mislead people about next day delivery.Ill be shopping the other hardware stores from now on.
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Loss:
$25
Reason of review:
Problem with delivery

Preferred solution: Full refund

3 comments
Guest

Also, web orders are a 24 hour call back to schedule a delivery day for you. And if the product is not in store then it will have to be shipped to the store before you can get it.

So called customers like you don't realize how much stress you all put on those associates. Since web orders came about fore Lowes there have been nothing but a headache to deal with and the associates are the ones paying for it thanks to customers like you who think the world revolves around them.

And yea, Lowes should have a cut off time on delivery to shut up people like you.

Guest

In addition to what was said below, if you would take the time and read a little bit, you would have noticed that the "Next day delivery" is a service offered through the store for items that are IN STOCK. You ordered something that was not IN STOCK, so obviously it needed to be shipped from its location.

Guest

As in intelligent consumer you would pay attention to the details on an order. Today, Jan 10th I took a look at Lowes site and worked up an order.

On the page you pay for your order right below the total it stated order would arrive the next day after 1-11. I don't see how I would have been misled to believe it would get here on the 11th. You should also realize that most delivery companies like ups or fedex have a cut off time for next day delivery.

If you order at night you probably would have been to late for Lowes to get it shipped in time. Use a little common sense the next time you order.

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