Lowes Reviews and Complaints
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Lowes can not do simple delivery
Friend bought a washer and dryer at Lowes in Deland Fl. Used my Cell Phone as he did not have one. Assured us that they would deliver before 12:00 next day. Took the cashier four times to get my cell phone number. Kept repeating the same wrong number while sales person Clay who assured us of delivery and other cashier watched laughing. Wrote out number and she then said got it right and repeated number I had written. Next day called delivery manager and they could not find my order by phone number but did by name. Said it would be there by 12. Arrived at 3:30. Delivery person said tried to call us but no answer, showed us phone number on his bill and it was wrong number. Only competent person was the delivery person who went out his way for set up. Would not buy anything from the store other then a pack of nails.
I just purchased my first home and went to Lowes in Meriden, CT on Sunday at approximately 6 pm. I chose paint colors from their paint wall and ordered paint to be picked up first thing the next morning. When I arrived at the store the next morning I was told the store had been closed and denied entry. I was directed to another Lowes. I drove to the other Lowes and proceeded to the paint counter to explain my situation. I was then told by the man behind the counter that I would have to wait 15 mins before he could help me as I was "not a priority." I wandered around for the 15 mins and then went back to the counter. I gave the man the paint swatches from the Lowes wall in Meriden and asked that he make the colors in a gallon. I also had the sample size jars of the paint with me and the color codes on them. He proceeded to mix the first gallon and when it was showed to me it was not even close to the color I chose. The man sighed but agreed it was not the color. He told me he had to help the other customers and then could try my paint again. So I was again sent away for 15 mins to wander the store. I found a manager and explained my situation and my concern with the situation I was presented with. He assured me they would take care of it and led me back to the paint counter. The man then attempted to mix my paint, which I remind you is a Valspar Lowes paint color. Again the color does not even come close to the swatch or the sample. At this point the man tells me they will have to do a custom color match through the computer and that once again I need to go away and come back in twenty minutes this time. I once again agreed as I needed the paint because the painters were already at my house waiting on me to bring the paint. The man tried a third time to make the paint which once again did not come out correct. At this point the man told me I was being "difficult" and that it was close and I should just "deal with it." To this the woman behind me stood up and told the man the color was not even close and that I was not being "difficult." At this point I went to the customer service desk and again asked to speak to the manager. He came back out and told me the man at the paint counter was a master and he was the only one who could do it so that was obviously the best color I could get. They were not at all helpful and at this point it had been almost 4 hours since my Lowes ordeal began at the first Lowes store. I was so upset that I walked out of the store and found a Home Depot. I explained my situation and in 10 minutes I had my paint prefectly matched and was on my way!!!!!! I will forever be a Home Depot customer after this experience!!! AVOIDS LOWES at all cost!!!!!!!
Lowes review in Puyallup, Washington: Poor install carpet
Had new carpet put in entire house. Eighteen months later the carpet had rolls in it. Lowes said it is because carpet is made in the south and the climate change to WA makes it stretch out later. Refused to do anything as over one year warranty. How convenient of them! If it was installed correctly to begin with, would not have had a problem. I have never had carpet in any house that I have lived in come loose all over. Seems like they have excuses for everything to explain away their shoddy professional installations so they do not have to give you a refund or fix it.
Lowes review in Palm Springs, California: Sales Specialist did not complete order.
I requested that Lowes install a security/screen door from a Sales Specialist on June 6, 2011. An installer came out to measure the door two days later. When the sales specialist called with the measurements, I told her that he measured for the wrong kind of installation. She said that she would send someone else out to re-measure. As of today, August 16, 2011, no one has come out. I have spoken with her and a supervisor and no one has taken care of this problem. I am appalled by the lack of professionalism and unreliability of such a large company. I will take my business elsewhere.
LOWES Closes Store - Overnight!
Lowes Corporate Office decided to close our local store overnight, and without letting customers know ahead of time. No signs posted anywhere in the store, nothing in the local newspaper. One day open - next day closed. They apparently didn't even bother to let the majority of the employees know until last night, when the crew showed up to take down the lettering on the building...... I went to check prices on safety glasses, and found a security guard in front of the closed store. One gentleman was lucky, he was able to pick up the door he purchased a couple of days ago - instead of having to drive almost 50 mile to the nearest store! It's not the way to treat your customers, so I am now an EX-customer at Lowes!
Lowes review in Detroit, Michigan: Valspar Paint and Primer in one
I am painting a 10 x 10 room. I bought the paint and primer in one, hoping to get good coverage. The color underneath is a medium to light purple. Not very dark, and we are on coat #3. I paid extra $$ for the primer built in, and its been nothing but a big waste of time. I may even have to go back to the store for an extra quart because I am running out of paint, and I still dont have good coverage. I would never recommend this paint to anyone, and I hope whoever reads this will be saved some headache by buying a different brand :(
Lowes review in Orlando, Florida: Bad place to shop!!!!
I went to Lowe's this morning to make a return as I walked in the line was long noone came over to help the poor child.She looked over at the customer service desk and saw noone was there so she told us that she can take some of us over there.Myself snd another gentleaman went around to her. As we got over there another gentleman got there before we did.She looked at us and to us I don't know why she sent ya'll around here.And I was very upset.And sent us back.
Lowes & Whirpool compaint
I bought a Whirpool Refg. from Lowes on Hwy 280 B'ham Al. spent $2500. on July 16, 2011. It was delivered on August 1, 2011 and would not come on, the delivery guys from Lowes took it back to the store. They "Lowes" ordered us another one it came in today only to have dents in the side of the refg. Spent $2500.00 for a new refg. and still don't have one. By the way I have alredy paid for it along with a new stove & dishwasher over $5000.00 spent at Lowes. NOT HAPPY WITH LOWES OR WHIRPOOL !!!!!!! Gene Murdock Birmingham, AL.
Lowes review in Baltimore, Maryland: Lowe's Appliance Installation
About two months ago we bought four appliances from Lowe's in Timonium, MD. Three out of the four appliances were delivered without a problem, but when it came to our Samsung refrigerator...that was a different story. When the original refrigerator was delivered by the sub-contracting delivery service that Lowe's goes through, Big E Transportation, the delivery man was showing us how to use our ice maker that is in the refrigerator section. When he pulled it out and put it back in he tried to pull it out again and it wouldn't come out to which he said, "well, you get the picture." After waiting the 72 hours that the instructions tell you to wait before consuming ice, the ice maker would not produce any cubes. When we tried to take it out to see if there was something going on, it wouldn't come out. We called Lowe's, who told us that it was probably a manufacturers defect and that we had to contact Samsung. When the Samsung repair man came out he looked at it and said that it was installed improperly causing the water to pour down into the ice maker causing the ice maker to freeze onto itself. Our options were to call Lowe's and try to get another refrigerator or to take everything out of our fridge, let it air out for 3 days and see if the ice would melt. Naturally, we decided to get another fridge, which was great! When the second refrigerator was being delivered, we were focusing our attention on the putting together of the refrigerator and ice maker to make sure that it was being done properly. The ice maker thankfully worked but we noticed a giant gauge taken out of our kitchen floor. This time we had to contact Big E Transportation to see what they could do about it. After having someone come out and take pictures, they said that they would give us a check to get our floor replaced. But our kitchen floor matches our foyer floor so we had to pay out of pocket to get the foyer replaced as well. When the sub-contractor for our flooring (not affiliated with Lowe's) came out to install our floor, he was moving the refrigerator out of the kitchen and noticed that the front wheel on the fridge was bent and broken which is what caused the gauge in our floor. After further investigation, we discovered that not only was the front wheel bent and broken but so was the back wheel along with the whole bottom right side of our fridge was dented in. After moving the refrigerator totally out the gauge not only was where we thought it was but also the whole length of the refrigerator back. It seems to me that the delivery people dropped the fridge when they were getting it out of the truck and failed to tell us. The simple fact is that it is extremely obvious when the refrigerator is pulled the whole way out and the fact that the delivery company HAD to know about this and FAILED to tell us is unacceptable. We are now in the process of speaking to a Lowe's manager to see how we can correct this issue because this will be our THIRD refrigerator. The fact that this is not a manufacturers defect but simply the fact that the delivery company that Lowe's choose to go through is incompetent is ridiculous. I am beginning to get fed up with Lowe's in general. Even though our sales representative is trying to be helpful, it just gets to a point where I am tired of being inconvenienced, handing out money that I was not intending on, and am getting no sort of compensation for my troubles is starting to get to me. Hopefully, the manager at Lowe's will help me this time, otherwise this is the LAST time I am purchasing anything that needs to be delivered and installed through Lowe's.
Lowes Delivery Service
My husband and I went to lowes to purchase new carpet, they tell us they will send someone out to take measurements which would cost 35 dollars, no problem pay them and someone comes out (before anyone comes out my husband measures himself, and measured way larger than what was actually there to beable to estimate a price) the guy comes out measures shows me the measurements I am not sure so we go in the next day to take a look when my husband looks at the measurements he tells me they are MORE THAN DOUBLED (ps the carpet we are buying the the MOST EXPENSIVE they carry)when the manager sees my husband is concerned he starts to get nervous, so my husband askes if we can have a copy of the measurements THAT WE PAID FOR the manager refuses to let us have them and tells us YOU DON'T NEED THEM!! so now I am ticked and tell them we are not buying carpet from them, when we went home my husband remeasures to be sure his measurements are correct and of course they are, so we get a phone call not from the manager but a guy that works at lowes, and he wants to know why we arent making the purchase, I am very honest with him and tell him Lowes is shady and refuse to EVER buy anything there again......no one even appologizes, and I feel like we paid for the measurements to be taken aren't we entitled to have atleast a copy???? Needless to say I will be using HOME DEPOT from now on. DON'T BUY FROM LOWES I know this is an assumption but I think the guy that was doing the instalation knew exactly what he was doing and that this was the best carpet, I think he was going to keep the extra carpet and sell it himself, and POCKET ALOT OF MONEY, ps I didn't know but Lowes says they have contractors that have nothing to do with lowes except to do instals so when you make a complaint about this sort of thing Lowes TAKES NO RESPONSIBILITY they pass the buck to the contractors and the contractors pass the buck back to Lowes......just dont do business with them it's not worth the headache.
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