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Lowes in Tyler, Texas - Employee stole my jacuzzi after I paid for it
I found a jacuzzi that someone had special ordered in Lowes in Jonesboro, AR, that was marked way down because the customer didn't take it after it came in. I decided to purchase the jacuzzi and asked a employee to help me get it to the checkout desk. The boy was nice and told me that was a great buy, but he could not move it by himself. He asked another employee to help him take it to the front for me. The second boy came over to help him and I heard him say he couldn't believe that jacuzzi had been marked down so much then he told the first employee for him to wait because that jacuzzi maybe already sold. He then got on the phone and I heard him telling the person he was talking to that there was a great buy on a jacuzzi just like the one they wanted. After I heard him say that, I said this jacuzzi is already sold because I'm buying it. When I said that he knew we could hear him talking so he left while still talking on the phone. The first guy told me that he couldn't do that because there wasn't a sold sign on it and he probably saw that is was a good buy and decided he wanted someone else to have it. He then found someone else to help him move the jacuzzi to the checkout desk for me. It had already been rain up and I had paid for it with my credit card when that boy came up and told the checkout clerk that I could not buy that jacuzzi because it was already sold. The checkout clerk then told me that she was sorry and would credit my credit card. I told her no that there was no sold sign on it and what had happened but she went ahead and credited my card and told me again she was sorry. I asked to speak to the manager so she got on the phone and called someone and told me it would be just a minute so I waited 35 mins and I never saw a manager. In the mean time the boy that wanted the jacuzzi had someone help him move it to the side and he placed a sold sign on it. I decided that I had waited long enough and would just go home and call the manager so I did. I did get to talk to the manager and tell him what happened and he said there was nothing he could do about it because the jacuzzi had a sold sign on it and was waiting on someone to pick it up. I even told him to check out the time that the transaction was made on my card when I paid for it and then check what time the other person had actually paid for it and he would find that I had already purchased it before the other person had actually come in to the store to pay for it. He just blew me off still saying there wasn't anything he could do about it. I will never buy anything else at Lowes!
i bought an apex neverkink hose from lowes last year, that has a lifetime warranty. when I brought it in to explain that the hose was leaking and that it was a manufacturer defect. the woman called the garden sales person. she came over looked at it and said that they...
Lowes in West Chester Township, Ohio - New Federal Law
LOWE'S BLOWES Heads up to all Contractors, Lowes has once again ended its Loyalty discount for Contractors. Get this, spoke to a store manager and inquired as to why the discount was removed while they are advertising 5% of to consumers on their card, I was told that it is a "New Federal Law" that was passed, and they can no longer give a discount to contractors? Are you kidding me? I suppose they think we will actually believe that line. So not only are they not loyal to their customers, big surprise, they lie. I feel sorry for the guys that work the Contractor's desk and make their living sell 2x4's and the like. Sorry Lowe's there are other stores that must be violating the "New Federal Law" as we still receive our discounts there. Hmmm. And then there was that big button the manager had pinned to his red vest trumpeting the 5% discount? Truly Yours Pogue Muh Ho-in
most of the department managers at Lowes in Osage Beach have no business being in that position. Doug Kies, Nevada, adam, brandy(ASM). Oh yah the ones that come in smelling of sticky substances are lucky you dont get tested. Which leads me to believe why some of them dont use power equipment. When your a dept. manager you really just have the title and very little power. the cool associates at that lowes you want to deal with are as follows: braden, mattp, tim, tyler s, katie in seasonal, carrol e, mimi, roy, earl, and the rest are straight up garbage who are lucky they even have a job. I straight up used that place to get my real job. lol peace im out.
Lowes in Baltimore, Maryland - Customer Service
I am very unhappy with Lowe's right now. Last week I ordered a new grill over the phone. That phone call went excellently and I thought great, this is easy! I wanted to get the sale price so ordered over the phone, but wanted to pick it up next week which is now today. So I drive over there to pick it up, traffic is horrible, get there and guess what, they can't find my order. I wait around customer service with about 5 people standing behind the customer service desk but I guess they were all on break because no one helped me until one lady finally did. So the one lady can't find my order and doesn't have any idea what to tell me. I go to the grilling section and can not find a single person to help me either. I go back home and repeat the process, look up the Lowe's online, thinking maybe I made a mistake and ordered from a different Lowes. When I get through, the guy pulls up my order right away, same store, and says well there does seem to be some kind of error in the system. I have now been on hold for over 6 min waiting for him to round up more help. I hope they find the grill I ordered because I need to pick it up today. It is a gift for someone from a group of people and I promised to pick it up. I'll have to drive back but at this point if they have it I will be happy. We do have other options Lowes but at the moment I am boycotting Home Depot because of their political involvement in social issues.
Lowes in Reston, Virginia - Rude
Two trips to the paint department, trying to match an existing color. First day, only friendly helpful service! They were great. Unfortunately I got semi-gloss paint, and the color I was trying to match was flat.I went in with my samples the next day, and the employee's were not interested in helping me or advising me. The attitude was, I will mix the paint as long as you know what color you want. Anything beyond that forget it! Wow! What happened to the crew that was there the day before? I regret not going to Home Depot to begin with!
Lowes in Ardmore, Oklahoma - Manager with poor customer service skills who turns her back on you and leaves
6/03/2001 I was on vacation so i decided to go to Lowe's to get acouple of things. I was looking at a Dewalt angle Grinder. It had a price drop $109 to $98 the bind where they should have been was out. I asked an emplee of that department if they had any more he stated to me that they showed none in stock and none on order. I asked about buying the floor model knowing I could get a good discount on the floor model. The emploee called Gailan Sharp the Administrative Manager to ask about the discount for the floor model she brush hime off quickly with 5% and hung up the phone. He was going to tell her there was no box,no tool to *** disk,no battery. I ask if he would point her out and she was working the customer service desk so i walked over to her a ask if she could do any better than 5% and she said they dont give discounts! I called BS on that they done it plenty of times for me. She stated that I should be glad to get the 5% because she's the one who handles the money and budgeting. She turned her back on me and walked away and what gets me is that she never said sorry or empathized. All I have to say is that the Administrative manager ,Gailan Sharp of Lowe's Ardmore ,Oklahoma should not be a manager. The only job I would give her is cleaning the bathrooms and at best part time. VERY POOR CUSTOMER SERVICE SKILLS !!!!!!!! WITH ALL THE PEOPLE WITH OUT JOBS AND THIS IS THE BEST YOU CAN DO LOWE'S.. COME ON, REALLY?
Lowes in Houston, Texas - Lazy management
I use the Lowes store at 19 mckenna road in arden Nc. to the tune of about two grand a week. Only because they have the material my customer wants. Every day I order 500 pavers to be picked up the next morning and usually the great everyday folks who work there have them ready. And again this morning they were ready but I had to sit and wait 45 minutes for the manager to finish his personal phone call to came and open the back gate so they could load my truck. He was on his cell phone as he opened the gate and made me quite aware I was a pain in his butt. It is a shame that such great employees are dragged down by such poor management. Where to they find them?
Lowes Poor service on power eqipment
Lowes does not service anything that they sell. I have bought 4 pieces of Troy Bilt power equipment. But Lowes handles no parts. Not even belts or cables. Yes the handle generic parts that don't fit or work. Lowes is so big they have a hold over the Manufacturers. They can sell there products but don't have to service or represent them..My next major purchases will be from some one that offers service after the sale. So , you save a few bucks. The service is worth something. The employees don't help you either. They just said sorry, we don't handle parts for any of this equipment
Lowes in Jacksonville, North Carolina - Did Not Believe The Costumer
We bought 2 plants with a 1 year warranty but they died within 2 months so we went back to Lowe's to return them. We lost the receipt but the worker said we could give her out phone number and credit card number. She checked 3 different credit cards and said she couldn't find it so she accused us of lying so she denied the return. Even though we told her exactly what day we bought them and what the cost for them were. We went back home and found our credit card bill then returned to Lowe's but the worker wasn't there so we explained it to a different worker. She checked the credit card number again and FOUND IT! And the 2nd worker apologized for the 1st worker's mistake. We didn't care about getting our money back, we mostly hated how the 1st worker thought we were LYING! >:(
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