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Lowes in Livingston, New Jersey - Pound Sand Return

I attempted to return an electric pressure washer to Lowes in Coeur d' Alene Idaho. I used the washer once (summer of 10'), tried to use it this week - non-op. Lowes customer service rep asked if I called the manufacturer - I said no. She then told me I should have purchased the service plan. No offer, no help - Just POUND SAND! I left the washer at Her counter. If She has offered even a token of a settlement I would have been OK with the treatment. I went to Costco and bought a replacement. Last applicance or power tool I buy from Lowes!
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4 comments
Anonymous
#442532

This is a prime example of a ***. He expects a token of credit?

Then has a tantrum and leaves his property on the desk. Real good.

You could have called the manf. This isnt 1970 anymore nor is it Mels hardware.

fearnofishy
#442228

I agree with the other comments. Sounds like you went in hot headed and would not even discuss the problem or ask for a supervisor.

My wife worked there as a supervisor and you would not believe how many times they went far beyond what they needed to simply to make the customer happy.

Moral of your story.. keep your cool and then ask for a supervisor. If you would have done this I am betting you would have walked out with a new power washer.

Anonymous
#292622

its under manufacturer warranty for a year, not lowes so dont blame lowes for not being able to help you. if you wanted them to help you should have purchased an extended protection plan through them, duh

Anonymous
#290136

what do you expect you bought it a year ago. It is not warrantied by Lowe's it is warrantied by the manufacturer.

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Review
#239097 Review #239097 is a subjective opinion of poster.

Lowes in Phoenix, Arizona - Would not service product under warranty

1Purchased a 24inch Premier gas stove on March 18,2011, from your Yuma AZ. store Had it installed, total cost $ 900.00 Installer could not set timer Told us to contact Lowes,They gave us the number of Premier who in turn sent us a new timer. Contacted the store numerous times for installation. Keep promising they would set up appointment for installation of timer. After all this time we are told they don't do that. They did that when it was purchased and had an installer come out and install it. What is the problem? M/ms Robert Chapman 928-726-1870-
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Review
#239040 Review #239040 is a subjective opinion of poster.
Loss
$900
I purchased a vacuum last night it was broken i went back and returned it but instead of just exchanging it right away they made me purchase the item again but the funds wont go back on to my card right away so after a half an hour of standing there listening to the...
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3 comments
Anonymous
#292531

Why not do a simple exchange? If the purchased item will not work and you are taking the identical item why not just exchange?

This should be a no brainer on the part of the manager and the associate. No reason to loose a customer for something this ***.Make things easier for yourself and the consumer.

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Review
#239017 Review #239017 is a subjective opinion of poster.
Loss
$500

Idaho Falls Lowes

Went to make a quick purchase at the Idaho Falls Lowes. Clerk was rude and had overcharged for several items. When bringing it to her attention she became more aggressive and rude. Contacted Customer Service by email in regards to concerns. They were helpful and then forwarded to the local store. Assured that I would have someone contact me within 24 hours. Did not happen. Called back and found the manager claimed that he had sent an email, which was never received. Check both regular and safe boxes. Long and short of the story the local store never responded, never contacted me about the concerns. Spend a great deal of money at the store, however now I will go to Home Depot as if there is a problem you can at least have a manager talk to you. Lowes needs to retrain this particular employee in how to handle her attitude and how to deal with the public. Its unfortunate that they hire people like Ms. Attitude when there are many good people who need jobs. Lowes you lost my business for good. I will spend it where you know you will be treated with respect.
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2 comments
Anonymous
#292623

if you didnt receive the follow up as promised, why didn't you tell customer care that and they could have escalated the issue further?

Anonymous
#292168

...that you actually WERE overcharged and have yet to be refunded, and not just *** about some teenage girl's attitude. But you didn't specify so I'm skeptical

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Review
#238560 Review #238560 is a subjective opinion of poster.
Loss
$15

Lowes.com: Confirm Before you Click

Make sure that you confirm the availability of items at Lowes.com, online information is not accurate. When it comes to emergency appliance purchases, one doesn't typically want to wait 2 wks to receive their item. If an item is listed as in stock at Lowes.com, it may not really be readily avaialble, but once you realize that, you have already incurred charges on your credit card. My recent purchase cost me an additional $400 and the 3-ring circus I went through to get everything cleared, was maddening. Read my full review here: http://www.associatedcontent.com/article/8027217/consumer_warning_lowescom.html?cat=2
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1 comment
Anonymous
#292167

Making major purchases online is just an artard move anyways, unless you're getting a ridiculous discount. If you shop at a store, you'll have someone you can talk to in person that can be held accountable.

Buy online, and you'll spend your time chatting on the phone with people between either jobs or languages. Either way, your odds of getting what you want are slim.

Review
#238082 Review #238082 is a subjective opinion of poster.

Lowes in Youngstown, Ohio - Lowe's

I recently posted a complaint about Lowe's management and their attitude when I purchased a riding lawn mower. I am please to announce that not only were things resolved but the district manager agreed to sell me a self-propelled mower that sold for $269.00 for $ 134.50 to soothe the ruffled feathers for compensation for the aggravation caused by the store's management team. I wrote to the district manager that if the store assistant manager had asked me instead of brushing me aside, I would have settled for 4 quarts of lawn mower oil, a spare spark plug and a spare air filter. But because the manager and assistant manager had attitudes, I said the *** with it. Also, I only used the new riding mower for a total of LESS than 2 hours when it developed engine problems. I have used mowers over the years with Briggs-Stranton engines and never had any problems. I called and talked to the saleman and told him my problem. He put in for an emergency exchange and arranged to have a new riding mower delivered the next day with the assistant manager's blessing. The new one is working like a charm. I guess it does pay to talk to corporate and they get in touch with the district manager and alls well that ends well.
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Review
#237935 Review #237935 is a subjective opinion of poster.
-painted a bathroom with Valspar, "Farmers Market",Allen and Roth, ar225 over 4 weeks ago and it will not dry. I applied a primer over the wall paper, let it dry and then applied one coat of valspar, waited 24 hours and applied another coat. I just remains tacky to the...
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10 comments
Anonymous
#1008063

Mayb u should removed wallpaper? Just mayb?

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#237924 Review #237924 is a subjective opinion of poster.

Lowes in Rock Hill, South Carolina - Lowe's excessive interest rates

I have been a loyal customer of Lowe's for more many years. However, that ended today. I was charged $442.22 interest on a balance of some $1600 and on a deferred pay plan from 2010. Lowe's customer services did not even bother to call me to inform me of this looming interest charge. Lowe's now charges an interest a rate of 24.99% to their "preferred" card holders, much higher than any store savings one may think he or she is getting. Their customer service is not user friendly nor customer friendly. When calling their "800" number to credit services, I had to listen to their spill for 10 minutes, unrelated to my issue, before I spoke with a real person (who was also arrogant). "Lowe's" now stands for how "lowe" can you go in customer service and appreciation.
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3 comments
Anonymous
#793064

I painted a bathroom with Valspar bathroom paint and what junk. The paint peeled off.

When I went to Lowes to complain they could have cared less. Gave me more excuses than you can imagine. Then the called Valspar and they had the same response.

It's was quite remarkable their lack of customer satisfaction. Benjamin Moore is always the way to go.

Anonymous
#292435

Just got stuck by lowes on the excessive interest. I received a deferred interest rate if paid off in time.

I made double payments and told them to pay off deferred account. lAST BILL I GOT STATED i NEED TO pay 587.00 or was going to get charged 188.00 interest on deferred account. When I call I got some girl that could not even speak english. I called back and got one that was not much better, but did make here understand my problem.

Her statement was that I should have called every month and told them how to credit my bill. Did find out that GE bank is handling the accounts. Lowes, when you sleep with a dog, you will get fleas. I paid off my account and Lowes is history.

I would advise anyone to shop elsewere. Gary Allen

jo69guy
#286134

You are dealing with GE Money Bank, who issue and regulate the Lowe's credit cards. If you had a deferred interest plan, if you didn't pay off the balance in the specified time frame, you were then charged interest from the date of purchase.

Most people don't understand that. They have no obligation to warn you your "promotional period" is ending.

You were given that information when you made the purchase. I hope this helps.

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Review
#237637 Review #237637 is a subjective opinion of poster.
Lowes has blocked my Dr lic for too many returns....the only problem is....I've returned items maybe once or twice in a few years. I told the manager I've spent thousands of $ at his store and he just laughed and said he has contractors that complain all the...
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5 comments
Anonymous
#366638

We have customers who bring in items in the Home Depot bag, with a Home depot label on it and tell us they got it at Lowe's. I told one customer that we didn't even sell what he swears he got here and he told me that he was going to ram that item in one of my orafices.

I called security and they made him leave.

Even with the wrong receipt, wrong bag and wrong company, I was still an *** and he was never going to shop with us again. GREAT, who wants to put up with hat again any way.

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#237610 Review #237610 is a subjective opinion of poster.

Lowes in Colorado Springs, Colorado - Ordered toilet for install, now a month and not installed yet

I ordered and payed for a toilet 4/18 and was told it would be ready 5/2/11. Somebody called me to tell me the toilet was ready only to call later that only part of the toilet was ready. Since then I am getting excuses every time I call and yet my card has been charged and I have made first payment on the balance. Today I called and I am told the part might arrive at night but they don't know if installer is available tomorrow. With all the inconvenience, I would think they would treat my case with priority. This company needs to do better if it wants to keep customers. Customer service seems to be very poor and people don't know what they are doing. I am really unhappy with this situation.
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2 comments
Anonymous
#289597

It is actually 40% and although they claim to use "Licensed" contractors - flooring installers, handymen and delivery guys actually do most of the installs. The "licensed" guys are in the background to clean up the mess these yahoos make.

Anything from incorrect installation, to code violations, to hooking up LP to natural gas. You name it! On occasion you may get an actual plumber installing your toilet, faucet, or dishwashwer but that is the exception - NOT the rule. Buyer beware!!!

You def. get what you pay for when you use Lowe's Installers.

Anonymous
#286456

listen, i used to sell cabinets for lowes. IF ANYBODY BUYS AN INSTALL of these cabinets from lowes they are idiots you pay more for the installation of a cabinet then you do the *** cabinet. And lowes makes roughly a 70% profit on every install they pay the installer garbage and pocket the REST!!!!!!!!!!!

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Review
#237251 Review #237251 is a subjective opinion of poster.
Loss
$453