Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes in Cuba, New Mexico - No counter tops

Update by user Jun 12

Lowes had to refund my money...They should pay interest..They did nothing to keep me as a customer...Everytime I buy something for my home remodel at Home Depot I feel great..Lowes is missing out on about $30000 for my remodel.....Hope they go out of business!!!

Original review posted by user May 13

ordered counter tops 4 months ago, never got them, no communication...Lowes didn't care , told me they would refund my money...Three weeks later got a check from loews, shoet of the total I paid...I am going to sue lowes for being stupid????buy from lowes at your own risk..went to home depot, had my countet tops in 2 weeks,,,,willI go back to lowes NOT!!!!
View full review
Review
#1533330 Review #1533330 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Biloxi, Mississippi - A Mess in Prescott AZ

That A disaster! I went to Lowes in Prescott! What A mess this store is. After spending 30 minutes trying to find help in the Tile department. A customer directed to the customer service desk. The entire store the grossly understaffed (one nice clerk told me they hire enough people, but half never show up). Finally after another 20 minutes, a “Manager” tried to help me. SO we go to the tile isle (He cannot fine any Slate tile), but at least I found a few tiles I liked for kitchen area. As I am looking at the tile I ask him to find some white with green accents, and, get this! He tells me he is colors blind and only “Goes off the color name” Which is of course is useless. I wanted sample of two different tiles and he has the balls to charge me after I waited 45 minutes for a color blind employee to help me. He seems a bit slow and bored with his job as did almost every employee. Lowe's just lost a customer to wanted to buy A pellet stove Refrigerator Washer/dryer Tile flooring 2 ceiling fans Home depot in Prescott Valley has superb employees! S that is where I will go!!!!
View full review
9 comments
Anonymous
#1686064

YOU NEED TO CLEAN UP YOUR OWN MESS BEFORE COMPLAINING ABOUT THE MESS AT LOWES!

Anonymous
#1686058

I TOO AM COLORBLIND, BUT NOT IN THE TRADITIONAL SENSE OF THE WORD. I AM COLORBLIND BY THE FACT THAT I JUDGE PEOPLE NOT ON THE COLOR OF THEIR SKIN, BUT ON THE CONTENT OF THEIR CHARACTER.

Anonymous
#1685432

weeweewee! I went to a self service discount home improvement store and no one would help me!

Anonymous
#1685311

What a piece of work you are. You realize that you are making fun of someone with a handicap!!

Just because your redneck gravy sweating buttocks can see doesn’t give you the right to rant because YOU have a issue with someone being color blind. They are a manager and NOT your personal shopper. If you wanted one with green accents then look for it yourself! I don’t know maybe all that heat in Arizona has fried what remains of your heart and soul to cinders.

We can tell you lack good breeding and common manners. Boo boo you had to wait and pay.

At no point did anyone ever tell you that tile samples are FREE!! That’s just your greedy nature poking its head up along with your intolerance and poor upbringing.

IncompatibleDrever467
#1685323
@Anonymous

I am not a read neck I do I have a sweaty butt, you sound like a real freak!!! I am in fantastic shape and when you ask for help and cannot see the top shelves (5/2" inched tall) the 6 foot plus manager should help. You sound like a *** and I am sure you have a sweaty butt!

IncompatibleDrever467
#1685326
@Anonymous

color blindness is not a handicap, my brother with MS, that is a handicap!!!!!

IncompatibleDrever467
#1685344
@IncompatibleDrever467

coward post

Anonymous
#1685191

You are shopping at a big box discount store. You shouldn't be expecting a lot of service.

Of course you need to pay for tiles you want to take home.

Why should they give them to you? Just save your receipt and return the tiles you don't use.

IncompatibleDrever467
#1685324
@Anonymous

they were samples so not you cannot return them

View more comments (8)
Review
#1532478 Review #1532478 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
Preferred solution
go out of buiness

Lowes in Delaware, Iowa - Rebate Denied

3.6
Details
Just received an email - the $1499 refrigerator my family purchased within the 11% rebate offer does not qualify for a rebate because we received an extra $180 off the price. The reason we received the additional amount off was due to lowes error. Our refrigerator was scheduled to come March 11th. We ordered it in store purchased with Lowes card - Wednesday of the week prior no call from Lowes on delivery time - told us they would call out that Thursday... 5 phone calls later Sunday 5:30 pm Lowes advised they had no record of our order. So we drove back to the store and showed our receipt. The amount they charged our card and was included in our monthly interest and payment. Earliest and delivery date of our fridge was then moved to April 8th - so we complained and received additional % off. Also the guys who delivered refused to hook up the refrigerator because our outlet wasnt grounded - paid to have electrician come to verify yes it is ... Didnt know Lowes refrigerator installers could tell by sight whether an outlet is grounded or not. Please explain how *** customer service - lack of knowledge and a Lowes error now makes us ineligible for the rebate....
View full review
1 comment
Anonymous
#1685042

Just looked at the 11% rebate form on-line and one of the exclusions are major appliances. Looks to me like a refrigerator wouldn't qualify as it is a major appliance.

Review
#1532106 Review #1532106 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Order processing issue

Lowes - Store management Service

We recently moved from Hendersonville, TN to Prattville, AL. Both Hville and Pville have a Lowes and a Home Depot. The Lowes store in Hville was far superior to Home Depot. As a result of our move we needed all new appliances. We chose Lowes in Pville for our appliance purchases based on our experience in TN. After 14 months and a very unsatisfactory encounter with Lowes management today--Pville Home Depot is far superior [in every regard] to Lowes. The lack of concern for a service issue and the hostility exhibited at Pville Lowes today exceeds any [except for one with GM in 1980] I have experienced at any retail establishment in my 73 years.
View full review
Review
#1532005 Review #1532005 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Couresty of one worker
  • Staff tried to be helpful
Cons
  • Manager customer service
  • Customer servie
Reason of review
Poor customer service
Preferred solution
repair fridge

Lowes in Center, Indiana - Rebate 11% a scam

1.0
Details
Spent 1400 dollars remodleng my shop. All.ourchaced withen the date. Submitted it online and 5 weeks later they tell me its in non compliance. So much for the store wide 11%. So there rebates are worthless.
View full review
1 comment
Anonymous
#1685043

Where did you see the rebate. Was it in the store or something you saw on-line.

The 11% rebate is only good at stores near a Menards store as a response to the Menards promotions.

There are also a number of things they list on the form that are excluded from the rebate. Did you bother looking at the terms of the rebate before submitting it?

Review
#1531618 Review #1531618 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised

Lowes - Terrible SVC

Closed my account even though I’m good standing.
View full review
1 comment
Anonymous
#1683723

Another short post lacking any detail. What kind of account do you think you had with Lowes?

If you think you had a credit account with Lowes you are wrong as they don't offer credit accounts. Their credit is handled by an independent company.

Review
#1529589 Review #1529589 is a subjective opinion of poster.
Product
Lowes Credit Card

Lowes - Bad music

The Lowes in Fenton, MO plays the worst music. It is so annoying that it makes me not want to shop there.
View full review
3 comments
Anonymous
#1684517

The store level probably has No control over the what music is played at each Lowes location. The choice of music played probably is up to Senior Management or Corporate. So your complaint is with their Senior Management or Corporate, Not the store level.

Anonymous
#1683726

If you have ever been in a store without background music you will find that odd as well. Unfortunately everyone has different tastes in music.

The person next to you in the store may love what they are hearing. You just need to learn to be more tolerant.

Anonymous
#1684338
@Anonymous

I agree with you. It's just like every time I stay at one of the "No-Tell" Motels, I CAN'T STAND the smell of the cooked curry that the rooms and the office reek of.

But I realize that the people that run the place absolutely love it. I've never even tried it myself, so how do I know that it is disgusting if I am simply judging it by it's awful smell?

View more comments (2)
Review
#1529531 Review #1529531 is a subjective opinion of poster.
Product
Lowes Store Facility
Reason of review
Bad quality

Lowes in Hermitage, Pennsylvania - Warranty issue.

3.8
Details
I purchased a Samsung refrigerator and the 5 year warranty from Lowe’s. The refrigerator had been returned without use and placed in scratch and dent section due to a few scratches near door handles. The sale sign said “ no issues “ and because it had never been used they said I could purchase Lowe’s extended warranty, which I did. The product was delivered to the church for which I had purchased it. As soon as the refrigerator had been plugged in for a few minutes the door alarm began and continued. I called Lowe’s to get the alarm fixed but they told me the warranty was not valid on the product because it was being used by a church (business). My complaint is that the store knew I was purchasing for a church but did not mention that the warranty would not apply and that once the church plugged it in and put something in it, it was now considered used and no one could purchase the extended warranty on a used product. We are returning the refrigerator to Lowe’s and they are giving us a full refund. However, I am upset that they sold me a refrigerator, at a good price, that had issues they were unwilling to fix, and now a store warranty is useless. Is there any recourse for something like this? Kathy Yobe
View full review
2 comments
Anonymous
#1683737

Yes, the next Tim e you purchase a product take time to read the warranty BEFORE you purchase the product. Many consumer products have warranties that cover the product for residential use but if it is used for commercial purposes the coverage goes away or is decreased. Don't take a salespersons word for what is covered by the warranty as they may not be totally accurate in what they tell you.

Anonymous
#1683675

PEOPLE WHO BUY EXTENDED WARRANTIES ARE `USUALLY "A FEW FRIES SHORT OF A HAPPY MEAL" BEST JUST TO PUT THE MONEY AWAY IN THE BANK UNTIL WHEN OR IF YOU EVER NEED IT, INSTEAD OF PURCHASING A WARRANTY THAT THE SCAMSTERS WILL REFUSE TO HONOR!

View more comments (1)
Review
#1529517 Review #1529517 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Reason of review
Warranty issue

Lowes - Lousy service

1.9
Details
I ordered a stove, was sent an email stating delivery date. Has come & gone a week & a half now. Every time l talk to them get a different story. Will be last time l order anything not in stock at the store
View full review
1 comment
Anonymous
#1683521

Finally, someone who realizes buying from stock is the only way to go if you need an appliance right away. Stores have no control over the manufacturers delivery.

If the manufacturer has the appliance in their warehouse it will usually arrive in about a week. The bad thing is that if they are out of stock they just backorder the appliance and don't notify the store of the delay and the only way the store knows when it will come is when it shows up on their shipping dock.

Review
#1528929 Review #1528929 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Gates will not close.

2.8
Details
Installed fence 8 months ago,fence has 2 gates,gate post are lose in the ground,gates will not close without pushing post to the side.They used VERY LITTLE concrete to set the post.The job was to be done in 30 days, took 3 months.
View full review
Review
#1528230 Review #1528230 is a subjective opinion of poster.
Service
Lowes Fence Installation
Loss
$400
Preferred solution
Let the company propose a solution