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Lowes in Rocky Mount, North Carolina - Lack of common sense and customer service

I feel compelled to share a recent experience with Lowes Home Improvement in my home town which will likely be my last visit to any of their stores. We purchased a dishwasher and paid Lowes to install it as well. On the scheduled day of installation no one showed up or called during the appointed time frame. I called Lowes the next day to inform them I would give the installer one more opportunity. On the next scheduled day of installation, the installer called and said he had been at Lowes for more than 30 minutes trying to pick up the dishwasher, but they could not locate it. I told him to just forget it and went to the store with my receipt to get a refund. They told me they could not refund me my money until they located the dishwasher…..do what? You’re going to hold me liable for something I never put my hands on and that you can’t find??? From that point it escalated into a more than 2 hour stand-off with me and them. I dealt with a total of 6 different employees explaining the same scenario and getting the same answer, while as many as 8 or more other employees gathered around to gawk. All this occurred at the refund counter. At one point an employee who wasn’t even involved in the situation made a statement “Someone better take this guy outside before I get fired” which I took as a verbal threat. Finally after over two hours, the manager (I assume) got involved and assured me I would get a refund by 4 pm, so I made her put it in writing and I left. I also contacted Lowes corporate office and filed a complaint which has fallen on deaf ears. I have done business with Lowes all my life, and have always had a good experience for the most part, but this incident was more than I can stomach. Lowes seems to have gone in recent years from a company with kind, knowledgeable, friendly employees to just another company with little to no customer service because they seem to think they have no competition.
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1 comment
h.kitchener
#1690537

I guess the key to buying appliances or any other larger amount things at stores is to use a credit card so that when these problems occur you haven't paid for them yet and can dispute the charge if need be. That particular Lowe's store seems atypical from my experience, but local management has alot to do with how employees behave.

You may or may not ever hear from corporate, as corporate really doesn't care----you are but one dissenter among the horde of customers they sell to. Luckily, there are a ton of stores selling appliances we can shop at, other than Lowe's.

Review
#1540817 Review #1540817 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Lisbon, Connecticut - SAMSUNG dual door NE59M6850SS (#845533)

4.9
Details
SAMSUNG FlexDuo with dual door Oven. Is a piece of junk. The "Smart Divider" should allow you to operate two heat zones simultaneously cooking 2 dishes at different temps. This is bogus as there is only one temp. censor for both sections. This Censor is also defective. When set to preheat (example 375deg.) the temp. indicator beeper will go off indicating that the oven has reached its preset temp. Not so. When checked with two separate oven thermometers the oven is only 225deg and will require an additional 20 min. of preheat. The recovery time is dead slow. So just how much additional time for cooking should you allow? The control panel and censor were replaced without correcting the problem. The factory rep. stated that this defect was acceptable.
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1 comment
Anonymous
#1690400

Why are you complaining about Lowes? Seems like your complaint should be on the Samsung complaint board as they manufactured the oven you don't like.

Review
#1540811 Review #1540811 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Stop selling this product.

Lowes in Ardmore, Alabama - The new Whirlpool washing machines are awful!

2.7
Details
The new Whirlpool washing machines only fill 1/4 with water and take too long to wash from start to finish. I'll NEVER buy another Whirlpool appliance!!!
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3 comments
Anonymous
#1690358

I WISH THAT THEY WOULD BRING BACK THE WASHING MACHINES AND TOILETS FROM "THE GOOD OLD DAYS". BOTH OF THEM WORKED MUCH BETTER THAN THE NEW-FANGLED C.R.A.P. THAT THEY SELL TODAY.

Anonymous
#1690849
@Anonymous

Not necessarily true. Seems like it wasn't uncommon to see a plunger sitting next to a toilet from the good old days.

My current toilet only uses 1.3 gal.

per flush and has never seen a plunger and uses a fraction of the water a toilet from the good old days uses. Unless you are talking about bringing back outhouses.

Anonymous
#1689170

You seem to be rather ignorant about current washing machines. Doesn't make any difference what brand you buy, they all use a lot less water than they did in the past.

As they use less water the cycles will be longer to get the clothes clean. Maybe you should just go out and buy a washtub and a washboard next time.

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Review
#1539023 Review #1539023 is a subjective opinion of poster.
Pros
  • Employees
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Lowes - UNPLEASANT EXPRIENCE

Bought a frigdedire fridge in 2016 and up to april 2019 I had problems with the ice maker an cooling isssues. the service company they contract came out 8 times in a matter of 4 years and never were able to solve the issue. finally they issue me a buyout and I was able to buy a new fridge. on the very last call befoe I was issued the buy out I was told that I could place the remaining months o my exended warranty onto the new fridge. When I called to do exactly that I was told that the info I was given was incorrect. im just so over this hole experience bu I thank God I have a new frigderator and kudos to the customer service reps who were very helpful at different times. jut remember if you accept the buyout it voids your protection plan no matter how many months you have left!
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1 comment
Anonymous
#1688892

Your protection plan bought you a new refrigerator, sounds like you got your moneys worth. The plans that some stores sell limit their payout on repairs to what you paid for the refrigerator and you more than likely wouldn't have even reached the 8 service calls before your money ran out. Be happy that you had a plan that replaced your refrigerator.

Review
#1538663 Review #1538663 is a subjective opinion of poster.
Product
Lowes Protection Plan

Lowes - Very bad

Customer service is horrible. Never make a payment online because it takes 7 days to go through and in the the store it's available right away .
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Review
#1538362 Review #1538362 is a subjective opinion of poster.

Lowes in Pueblo, Colorado - Purchased an appliance

1.0
Details
on 5/6/2018 took off from work to buy the appliance. They said delivery date would be 5/28/2019. Then they said it would be 6/4/2019. Then they said it would be 6/10/2019. I contacted Linda in Corporate she suggested another mode. We agreed .She stated they had 21 in the warehouse and stated delivery would be around the 21st. I called cancelled my order on the first model. Larry in cabinetry refunded my original purchase through my lowes card. He then transferred me to the cashier who said your purchase had been declined because of the first purchase was still in the system and it would take 3 to 5 days to clear out. I called the lowes card center and they pretty much said "{{Redacted}} " there is nothing we can do sorry ,you will have to wait . I have been a Lowes customer for over 30 years . I have purchased 9 major appliances and this is the treatment I get. I am going to Home depot and buy a fridge. I will never purchase another thing from Lowes , service is 0, response -0,attitude constant apathy every level SHOP ANYWHERE ELSE
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2 comments
TightDeer853
#1709703

They have zero control over your credit card just bc it says Lowe’s on it doesn’t mean they can expedite refunds you belligerent nightmare

Anonymous
#1688548

If you need an appliance in a timely manner NEVER purchase one that is not in stock at the store. If you order an appliance they normally arrive within a week from the manufacturer.

The problems start when the manufacturer is out of stock in their warehouse. The store won't know it till the truck from the manufacturer shows up with a packing ticket showing the appliance is backordered. All they get from the manufacturer is that it will ship on next weeks truck if it's in stock by then. It may come next week or it may take a couple of months if it's coming on a boat from Korea.

The sad fact is that the manufacturers don't support the stores with the information they need to keep the customer informed.

The store made the error in processing your refund and sale as 2 separate transactions. They should have processed the refund and the sale as one transaction to avoid the credit problem as it always takes a few days for a refund to actually post to your account.

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Review
#1537694 Review #1537694 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Anythig about this purchase
Reason of review
Poor customer service
Loss
$1276

Lowes in Ormond Beach, Florida - Awful

We have a Samsung french door frig that is only 3 years old and started freezing up and not cooling in the refrigerator compartment starting in April of this year, we luckly have an extended 5 year warranty on this product, but we have had 5 service calls for the same issues, freezing up of the coils, last service call technician that was sent out said it was not repairable. Now Lowes is giving me the run around about replacing the unit, and lying several times. Don't buy any products from these crooks, they take your money and will not stand behind their contracts! Pissed consumer after loosing around 500.00 of food over a 6 week period!
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2 comments
h.kitchener
#1687935

Never understood why anyone would buy these extended warranties. Your situation proves my point.

The best way to buy appliances is to purchase a basic, no bells and whistles model for a cheaper price and if it breaks during the manufacturer's warranty, get it fixed thru the manufacturer.

If it breaks after the warranty, toss it out and buy a new one. This comes out cheaper in the long run as most appliances will go bad in the first year and after that, as you found out, you will get a runaround as no one will want to replace it but keep messing around with repairs that don't fix the problem(s).

Anonymous
#1688665
@h.kitchener

Thanks for the advice. I couldn't have said it any better myself.

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Review
#1537032 Review #1537032 is a subjective opinion of poster.
Service
Lowes Replacement

Lowes in Fairview Heights, Illinois - New Fencing

Have been trying to contact store to #2300 for four weeks now, we have not been followed up the store at all. Had a new vinyl fence installed in February against our wishes because of weather conditions, installer said would not be a problem first mistake. I presume installer used a couple of unemployed wine-oes whom really didn't care what they did. Fence is crooked not on property line, patched corners instead of connecting to other fencing so medium size dogs can walk through patched with wood, not on the ground as we requested my smaller dogs walk under, gates were ordered at 4 foot neither one 4 foot creating issue with getting lawn mower through, left deep ruts in the yard with their equipment because ground was soft and muddy because of the weather when questioned about that was told we would have to take care of that ourselves, not very professional, which is the reason we wanted them to wait, plus several muddy places left in my yard where grass isn't growing. I had quote to repair my yard in excess of 5K not happening on my part. Paid 9, 000 for fence is also falling apart on the front installer named Bruce doesn't have time to come and fix under warranty. Not happy with Lowes considering calling TV stations for help, can't get from store.
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Review
#1536533 Review #1536533 is a subjective opinion of poster.

Lowes - Terrible

The people from Lowe’s were pleasant to deal with BUT The contractor they sent out to repair our refrigerator were anything but. It took almost 2 weeks and 4 visits to finally get it fixed. They ordered the wrong compressor twice, and the dispatcher was very rude. I’m not a satisfied customer.
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Review
#1535766 Review #1535766 is a subjective opinion of poster.
Product
Lowes Warranty
Lowes - April 2019 11% rebate
So if one purchases a lawnmower, at a selected store (on the rebate form online), and within the specified dates, why does Lowe's not comply but instead sends a status saying "Non-compliance Determined"? Please tell me what that means! Thank you. Sad Sad Sad...
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1 comment
Anonymous
#1687570

There are some exclusions on their rebate form. Was it a clearance item?

Was it in stock or did they have to order it? Clearance item and items they have to order are excluded from the rebate.

Review
#1535584 Review #1535584 is a subjective opinion of poster.
Service
Lowes Rebate