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Lowes review in Shakopee, Minnesota: Failed me as a customer

1.3
Details
So I purchased a range and a power cord on June 4th. I currently don't have a working range, I contacted Lowes twice and was able to move up my delivery date. That was until today June 7th when I lost all respect for Lowes. I got informed through a email and a call from the store manager that infact the range wouldn't be delivered early however not until June 25th. As the store delivering only comes to my town on Tuesday and that is the next available opening. I also see then that the range I had ordered was now $100 less than I paid. There was two stores that had that range available that could have made that delivery. In fact the one they want to deliver the range out of is futher away than the closest Lowes that had the range also. I cancelled the order and now scrambling to figure out what to do without a range and how to get one quickly. It is really nice to have one to cook your meals on. My wife was vey upset and we both like the range. This unacceptable.
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2 comments
Anonymous
#1698834

It's not like you live in a small town. There are plenty of places to get a range.

Other big box stores like Menards could have delivered a range they had in stock the next day. You also have access to appliance stores like Warners' Stellian with a good selection of appliances available for fast delivery.

And you could also rent a truck and take one home if you really need it right now. Get off the internet go to another store and get a range to make your wife happy.

Mark G
#1698855
@Anonymous

This is where your comment shows ignorance. Home Depot doesn't keep any in stock, local appliance store Degroode doesn't keep any in stock, and Menards did have a couple in stock.

Now why would someone over pay for a range, rent a truck, and pay for gas? Warners' Stellian doesn't come to Mankato as I already checked. Also I would get off the internet which I have done when I was looking all over town searching and I do it myself except I had back surgery in 2017 and in 2018.

I am less than a year out from a spinal fusion. I am not Daddy Warbucks were I can just throw stupid money at problems to make them go away instead of trying to be fiscally responsible.

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Review
#1553982 Review #1553982 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • Lack of communtication
  • Price
  • Unable to solve problem
Reason of review
Problem with delivery
Preferred solution
There isn't one cause they can't or unable to do anything about it.

Lowes review: No good

deal credit card lowes. just cash
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Review
#1552807 Review #1552807 is a subjective opinion of poster.

Lowes review: Question about sale price on Blue Rhino Grill

I purchased this grill yesterday. The ad said it was$149 and was on sale for $99. When I got it home I noticed two places on the box that said $129. Something is not right.
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Review
#1552708 Review #1552708 is a subjective opinion of poster.
Service
Lowes Customer Care
I’m writing on behalf of my son who spent $10,000.00 at Lowe’s worth of fence took 2 months to get order. Also paid for fence installation and the company came out it was sprinkling and we spoke for about 5 min. They left and never they were leaving and didn’t call to...
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2 comments
Anonymous
#1697945

"Good Fences Make Good Neighbors"

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Review
#1552173 Review #1552173 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue

Lowes review: Delivered wrong items

1.0
Details
delivered wrong grill.ordered garage shelves assembled. came in unopened boxes. sent everything back. time to go to home depot
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2 comments
Anonymous
#1697135

I always get a chuckle out of all the people that threaten to run to the competitor. They obviously haven't looked at the complaint boards for the competitors. They aren't perfect either.

Anonymous
#1697947
@Anonymous

I agree with you.

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Review
#1551258 Review #1551258 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Late delivery of wrong stuff
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Lowes review: Look for fence got household product 3 times

3.2
Details
In lowes search entered "stockade fence + dogeared+8' x 6' " and not one result was of fence.tried to find fence available to no avail.
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1 comment
Anonymous
#1697138

It's as easy as typing in dog eared fence panel. Quite a few pop up. Try simple requests rather than adding a bunch of qualifiers as they might not match an exact description.

Review
#1551251 Review #1551251 is a subjective opinion of poster.
Product
Lowes Website

Lowes review in Lakeland, Florida: Supposed to get a rebate and all i get is a denied

The store said I was supposed to get a refund. if this is how you run you rebate system I will never patronize your store again
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2 comments
Anonymous
#1697913

Lied to by CSRs about when to receive rebate. The mylowes app says rebate sent, email says in process.

Supervisor said 2-3 weeks.

Absolutely no help at all! Furious at being misled!

Anonymous
#1696941

You don't include much for details in your complaint. What did you buy and what was the rebate supposed to be?

Many of their rebates have a number of exclusions. Did you take time to carefully read the rebate form before making your purchase?

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Review
#1550863 Review #1550863 is a subjective opinion of poster.
Service
Lowes Rebate

Lowes review in Philadelphia, Pennsylvania: Kitchens

started process in January - now June - still don't have all materials. No help from store - was hung up on twice
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1 comment
Anonymous
#1696948

Big lack of detail here. What process did you start?

Many people start shopping for and planning a large project months before ordering any materials. When was your order actually placed and what hasn't arrived?

Hate to tell you this but it isn't uncommon to have to re-order a few cabinets due to damage when the cabinets are shipped across the country and handled several times before getting to your home. Your are often better off having a local cabinet shop build and install your kitchen as there is less chance for damage and if it does happen they can quickly repair or replace the cabinet.

Review
#1550043 Review #1550043 is a subjective opinion of poster.
Reason of review
Poor customer service
said got it . bank closed case lost 192.00 stole are money
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3 comments
Anonymous
#1764590

Bet "DrearyFinch863" is their wifi password printed on the router.

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Review
#1549948 Review #1549948 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Loss
$192
Preferred solution
Full refund

Resolved: Lowes review in Philadelphia, Pennsylvania: Mixed Experience

4.6
Details

Update by user Jul 05

Since this initial “surprise”, I have checked other retail big box sellers and the same restrictions appear to be in effect. Accepting this limitation, buyers should be completely informed of this and can plan for the additional cost and do not open any connecting items.

However, I did not find this similar restriction with two local stores on delivery installation. It was strongly suggested to have new hoses, dryer power cord and non-plastic venting. Perhaps my situation was unique because I had recently replaced the various components from Lowes when remodeling the laundry room and to rebuy made no sense. I went back to my local Lowes and found them willing to work with me.

Again the issue is with the delivery/install process, outside service. Lowes gave me the needed 4” extender for the dryer and I declined the zero clearance venting. I went home installed the power cord, reversed the dryer door and inserted the vent. Unsure if a return call from the delivery/install would be made despite Lowes efforts.

Lowes again provided me a new set of hoses for the washer. Identical to the ones installed that was only 2 months old. A follow up call was made by another delivery/install team. They tried to hook up the washer, unsuccessfully.

The previous washer was 19 years old, a Whirlpool and used an anti-siphon connection at the stand pipe. The replacement GE would not seal/connect at the standpipe. They recommended a straight replacement standpipe. In discussion they had no awareness of having a trap to prevent sewer gas from entering the home.

It was obvious that their knowledge was very limited.

Told thanks and terminated the visit. I called a local plumber who successfully addressed the standpipe hook up.

Original review posted by user Jun 03

I am taking this opportunity to share my recent experience with the purchase of major appliances, washing machine and electric dryer from Lowe’s. Reflecting on A Tale of Two Cities, “It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of light, it was the season of darkness, it was the spring of hope, it was the winter of despair.” Lowe’s has a very extensive selection of major appliances, basically all the major brands and the pricing structure is either equal to prevailing market sector competitors or at a saving through a sale and/or promotion. A visit to my local store, Bensalem, PA provided us a comprehensive inventory for inspection and selection. The sales associate was knowledgeable and helpful in narrowing down based on our needs and criteria on technology. We were advised that the delivery would include installation through a 3rd party vendor and that Lowe’s discounted appliance parts with the major appliance parts. I advised that my washing machine hoses were bought at this store and was less than two months old. EASTMAN 2-Pack 6-ft L 3/4-in Hose Thread Inlet x 3/4-in Hose Thread Outlet Stainless Steel Washing Machine Connector (Model # 98506). There was no indication that this would be and subsequent install issue. I purchased a new Utilitech 3-Prong Gray Dryer Appliance Power Cord (Model # UTD100306) for the electric dryer and advised I have a zero clearance issue and am using a Lambro 24-in to 41-in Adjustable Periscope Dryer Vent (Model # L3006) previously purchased at this store and visual inspection indicates it is in perfect condition. Again I was not advised the 3rd party vendor would not install the electric dryer without the purchase of a new dryer vent. The appliances were purchased on 5/30/2019 with delivery scheduled on 6/3/2019. Today has been a major consumer snafu with the delivery hassle, failure to install, unsuccessful telephone conversations with the 3rd party delivery service and a return trip back to the local store seeking a resolution, short of returning the appliances. The delivery persons inspected the install location and immediately took exception with the dryer vent, despite inspection that it was clean in perfect working order. The next issue was with the relatively new stainless steel hoses. I even showed him the previous SS hoses sitting on my work bench. Not acceptable based on his instructions and contact with the delivery service office. He then indicated I needed another part, a Lambro 4-in Dia Aluminum Dryer Vent Extender (Model # L5003), because of the dryer offset on the back. I offered to drive over the local store and get the piece 10-15 minutes. Not acceptable because I wanted to use the existing dryer vent. Recognizing, I was unable to reason with delivery an interim request was made to install the electrical wire and reverse the door panel from left to right: to right to left. I would go to Lowe’s secure vent extender and complete the hook up. Again this was totally unacceptable to the 3rd party delivery service. Similarly I requested that they attach the drain hose to the washer and I would screw on the hoses. Again this was not acceptable. They started to “throw” the appliances back into the truck despite at least a dozen times my request to bring them into the house. Only after a major confrontation the appliances were brought into the house without installation. This is a WARNING to any potential customers that are contemplating a major appliance purchase. I found Lowe’s to have an excellent selection of products, knowledgeable sales associates, and very competitive pricing. But the delivery/install service is GROSSLY flawed. A review of the Internet reveals ongoing issues with Lowe’s 3rd party service. The reality is that Lowe’s has to find a new delivery/install service to remain viable in a competitive big box market place. Potential buyers should be aware of Appliance Delivery, Installation and Haul Away and the restrictions imposed on the “free service” https://www.lowes.com/l/appliance-delivery-haulaway.html?searchTerm=appliance%20delivery Common sense does not come into play, throwing away effective items, and incurring additional costs to satisfy the 3rd party delivery/installation insurable risk concerns. These add on cost is part of the purchase price when comparative shopping. Even more interesting is the 3rd party vendor’s position the parts must be in an unopened packaging to be considered new. How this is resolved remaining to be determined.
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1 comment
Anonymous
#1696321

It's an issue of liability. They have no real Idea of how old hoses and vents are.

If they used the hoses and vents that were in place and a problem with them arose all too many consumers would want to hold them responsible for damages.

By using new components there is no question if a problem comes up. Blame the legal system for their reluctance to use parts they didn't provide.

Resolved
Review
#1549715 Review #1549715 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution