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Lowes - Very bad

Customer service is horrible. Never make a payment online because it takes 7 days to go through and in the the store it's available right away .
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Review
#1538362 Review #1538362 is a subjective opinion of poster.

Lowes in Pueblo, Colorado - Purchased an appliance

1.0
Details
on 5/6/2018 took off from work to buy the appliance. They said delivery date would be 5/28/2019. Then they said it would be 6/4/2019. Then they said it would be 6/10/2019. I contacted Linda in Corporate she suggested another mode. We agreed .She stated they had 21 in the warehouse and stated delivery would be around the 21st. I called cancelled my order on the first model. Larry in cabinetry refunded my original purchase through my lowes card. He then transferred me to the cashier who said your purchase had been declined because of the first purchase was still in the system and it would take 3 to 5 days to clear out. I called the lowes card center and they pretty much said "{{Redacted}} " there is nothing we can do sorry ,you will have to wait . I have been a Lowes customer for over 30 years . I have purchased 9 major appliances and this is the treatment I get. I am going to Home depot and buy a fridge. I will never purchase another thing from Lowes , service is 0, response -0,attitude constant apathy every level SHOP ANYWHERE ELSE
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2 comments
TightDeer853
#1709703

They have zero control over your credit card just bc it says Lowe’s on it doesn’t mean they can expedite refunds you belligerent nightmare

Anonymous
#1688548

If you need an appliance in a timely manner NEVER purchase one that is not in stock at the store. If you order an appliance they normally arrive within a week from the manufacturer.

The problems start when the manufacturer is out of stock in their warehouse. The store won't know it till the truck from the manufacturer shows up with a packing ticket showing the appliance is backordered. All they get from the manufacturer is that it will ship on next weeks truck if it's in stock by then. It may come next week or it may take a couple of months if it's coming on a boat from Korea.

The sad fact is that the manufacturers don't support the stores with the information they need to keep the customer informed.

The store made the error in processing your refund and sale as 2 separate transactions. They should have processed the refund and the sale as one transaction to avoid the credit problem as it always takes a few days for a refund to actually post to your account.

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Review
#1537694 Review #1537694 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Anythig about this purchase
Reason of review
Poor customer service
Loss
$1276

Lowes in Ormond Beach, Florida - Awful

We have a Samsung french door frig that is only 3 years old and started freezing up and not cooling in the refrigerator compartment starting in April of this year, we luckly have an extended 5 year warranty on this product, but we have had 5 service calls for the same issues, freezing up of the coils, last service call technician that was sent out said it was not repairable. Now Lowes is giving me the run around about replacing the unit, and lying several times. Don't buy any products from these crooks, they take your money and will not stand behind their contracts! Pissed consumer after loosing around 500.00 of food over a 6 week period!
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2 comments
h.kitchener
#1687935

Never understood why anyone would buy these extended warranties. Your situation proves my point.

The best way to buy appliances is to purchase a basic, no bells and whistles model for a cheaper price and if it breaks during the manufacturer's warranty, get it fixed thru the manufacturer.

If it breaks after the warranty, toss it out and buy a new one. This comes out cheaper in the long run as most appliances will go bad in the first year and after that, as you found out, you will get a runaround as no one will want to replace it but keep messing around with repairs that don't fix the problem(s).

Anonymous
#1688665
@h.kitchener

Thanks for the advice. I couldn't have said it any better myself.

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Review
#1537032 Review #1537032 is a subjective opinion of poster.
Service
Lowes Replacement

Lowes in Fairview Heights, Illinois - New Fencing

Have been trying to contact store to #2300 for four weeks now, we have not been followed up the store at all. Had a new vinyl fence installed in February against our wishes because of weather conditions, installer said would not be a problem first mistake. I presume installer used a couple of unemployed wine-oes whom really didn't care what they did. Fence is crooked not on property line, patched corners instead of connecting to other fencing so medium size dogs can walk through patched with wood, not on the ground as we requested my smaller dogs walk under, gates were ordered at 4 foot neither one 4 foot creating issue with getting lawn mower through, left deep ruts in the yard with their equipment because ground was soft and muddy because of the weather when questioned about that was told we would have to take care of that ourselves, not very professional, which is the reason we wanted them to wait, plus several muddy places left in my yard where grass isn't growing. I had quote to repair my yard in excess of 5K not happening on my part. Paid 9, 000 for fence is also falling apart on the front installer named Bruce doesn't have time to come and fix under warranty. Not happy with Lowes considering calling TV stations for help, can't get from store.
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Review
#1536533 Review #1536533 is a subjective opinion of poster.

Lowes - Terrible

The people from Lowe’s were pleasant to deal with BUT The contractor they sent out to repair our refrigerator were anything but. It took almost 2 weeks and 4 visits to finally get it fixed. They ordered the wrong compressor twice, and the dispatcher was very rude. I’m not a satisfied customer.
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Review
#1535766 Review #1535766 is a subjective opinion of poster.
Product
Lowes Warranty
Lowes - April 2019 11% rebate
So if one purchases a lawnmower, at a selected store (on the rebate form online), and within the specified dates, why does Lowe's not comply but instead sends a status saying "Non-compliance Determined"? Please tell me what that means! Thank you. Sad Sad Sad...
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1 comment
Anonymous
#1687570

There are some exclusions on their rebate form. Was it a clearance item?

Was it in stock or did they have to order it? Clearance item and items they have to order are excluded from the rebate.

Review
#1535584 Review #1535584 is a subjective opinion of poster.
Service
Lowes Rebate

Lowes in Pikeville, Kentucky - Garbage disposal

1.7
Details
After buying 3 disposals in less than a year, i Upgraded to the best they had. They would no longer replace the old ones. The new one lasted exactly 1 month and they refused to repair or replace it because they said it was obviously installed incorrectly because I was having so much trouble. Tell me how the *** do you install a garbage disposal incorrectly. My daughters whirlpool washer broke down and after tries at fixing it, lowes told their own repair man they would no longer pay for his services, and they would not send another repair man, so our extended warranty is worthless. LOWES IS WORTHLESS. I will NEVER step foot in any of their stores again. I can afford to go into mom and pop stores where I can get personalized service.
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1 comment
Anonymous
#1685933

Something sounds odd if you have gone through 4 disposers within a year. Are they being overloaded?

Run without water? My guess is that it is being abused rather than their being defective units.

Review
#1534105 Review #1534105 is a subjective opinion of poster.
Service
Lowes Rebate
Pros
  • Location
  • Variety
Cons
  • Customer support and quality of appliances
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Trade with Home depot or other stores
Tags
  • Lowes Does Not Honor Warranties

Lowes - Late delivery

We ordered a new oven. It was scheduled for delivery on April 27th. I called numerous times, got different stories each time. Finally arrived on May 8th. I will never shop at Lowes again. Home Depot has always been better
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1 comment
Anonymous
#1685927

Just another customer that doesn't understand that stores don't manufacturer the products they sell. Manufacturers are good at backordering appliances without notice.

The only way a store knows when it will show up is when it actually comes off the back of the truck.

Could well have happened at any other store your ordered it from. If time is important only buy appliances that are in stock at the store.

Review
#1534019 Review #1534019 is a subjective opinion of poster.

Horrible experience with Lowes contractor Jeff Young in the Rockwall, Texas store. See details below.

1.0
Details
We purchased Range, Dishwasher, Refrigerator, Microwave drawer, Washer, and Dryer. We contracted with Lowes in Rockwall, Texas to do updates to our cabinets with Cathy Anderson designer and contractor Jeff Young. After Cathy and Jeff came to our home for a walk through they were aware of our expectations. Jeff brought a man named Herb that turned out not to be a certified electrician that put some wires together for a light with our gas logs. It smoldered and melted. Repair cost us $522. plus the second man he brought to fix the lights on the same day that installation mgr Dustin Younger came to our home cost us $550. During the 2 days prior Jeff came to our home and presented us with 3 other bills that he said we owed him on the side of the Lowes contract. I called in and was told that your contractors are not allowed to do on the side jobs. Jeff came in and out of our house 4 times the next day saying if someone he brought to work at our home that he get $100. paid to him. He upset my husband and I so much that I ask him to leave and that I will call the police if he comes back to our home. I gave a picture of one of the bills Jeff told us we owed him. Jeff hired his nephew Chase to do the updates to our cabinets. Jeff was supposed to bring the materials. He failed to bring to right materials so Chase used what he sent. It looked so bad that we had to pay another carpenter to rebuild them. The Painter had to come back and prime and paint them. Back to the 2nd electrician John Vslac the Jeff brought to our home did not do the work he stated he would do and got to us for $600. in light fixtures that he said he would purchase at a wholesaler and install. We never saw these fixtures and paid for work he did not do. Our total loss for these expenses were $3,050. not to mention 6 light fixtures in our garage that turned up missing during this time. I have called Lowes customer care and you told me that the contractor is responsible to pay these expenses. I sent these expenses to Jeff Young and he agreed to pay $1,800. We told him to be fair and resolve this matter we would accept $2,500. Jeff Young wrote back this week and said due to some changes at Lowes he was only willing to pay $522. We need an answer from Lowes as to how much we are going to be refunded for our expenses. Other wise we have no choice but to turn this over to our attorney to resolve this matter. If you have any questions , please give us a call. Ricky and Teresa Langford treysmimi@att.net 903-275-6855
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Review
#1533523 Review #1533523 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Jeff young out of the rockwall
  • How i was treated
Reason of review
Poor customer service
Loss
$3050
Preferred solution
Full refund
Tags
  • lowes rudeness
  • Bad Employees

Lowes in Cuba, New Mexico - No counter tops

Update by user Jun 12

Lowes had to refund my money...They should pay interest..They did nothing to keep me as a customer...Everytime I buy something for my home remodel at Home Depot I feel great..Lowes is missing out on about $30000 for my remodel.....Hope they go out of business!!!

Original review posted by user May 13

ordered counter tops 4 months ago, never got them, no communication...Lowes didn't care , told me they would refund my money...Three weeks later got a check from loews, shoet of the total I paid...I am going to sue lowes for being stupid????buy from lowes at your own risk..went to home depot, had my countet tops in 2 weeks,,,,willI go back to lowes NOT!!!!
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Review
#1533330 Review #1533330 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution