Lowes Reviews and Complaints
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We bought our refrigerator from Lowe's about four years ago. Well when the frig was delivered to us, some how a dent was put in the door of the refrigerator so the driver told me that a dent had been put in the door and that I should contact Lowe's and let them...
Lowes in Atascadero, California - Washer and Dryer on Sale Not Worth the Migraine
This is almost too much of a headache to write about so I will be as brief as I can. We purchased a Samsung front loading washer and dryer in November 2010 from the new Paso Robles Lowe's, about an hour from where we live. I am not using real names, but will if I need to verify any information. We got them on sale from a lady there, we will call her Jill, and thought we were getting a great deal since we researched them and price compared them before we finally made the decision to go with that pair at Lowe's. It didn't take too long initially to get the pair as they were in stock and they had supposedly checked in the back to make sure they were there and in great shape. Either way when they delivered them the dryer had two gashes across the door, a dent on the side, and was missing the legs making it sit lower than the washer. We called Lowe's and they ordered another dryer. We had to keep calling Lowe's to check on the dryer and explain the situation each and every time we called. After at Jill's instruction that it would be a month or more before they could expect anything in (it had already been 3 weeks at this point) and to try back then, we called back in a month. She said that it looks like everything was taken care of and we had already received the dryer. They forgot! Their customer service was horrible! Not only did they forget that we never received our dryer we never received our original receipt that Jill said she mailed to us as we made the purchase over the phone. Without that receipt it makes it harder to receive the rebates, and warranty from Lowes. We went back and forth with Jill and the store manager which, we will call Jack. He said it was impossible to print out another original receipt or a receipt with the Lowe's logo even on it. After two trips to Lowe's we were able to get a similar receipt that PG&E and the Gas Company accepted, thank goodness, as we were coming up to the deadline for the rebates. The dryer ended up taking over two months to receive because it was coming from Korea and it wasn't even the same color! Apparently because it was a different batch it was off color to what we had. So we turned that dryer away and after some calls to the store manager the guys delivering were allowed to switch out the door and put legs on the dryer we originally received. The store manager gave us 10% off the pair and was supposed to send us a gift card reflecting the amount, but we never even got that. When you can't even trust the Store Manager to follow through what does it say about the store? We will not be shopping with them anymore.
Lowes Gift Card
Lowes in Houston, Texas - Failed to give prodcuct I paid for.
I tried to order carpeting. told I had to pay $35 or measurements. I had 3 rooms measured for carpeting 2 rooms for tile. Told company I only wanted two (2) rooms of carpet nothing else. The other measurements would be for future work. Waited the 48 hrs for a phone estimate, I called the following morning. estimate wasn't in yet, went back later that afternoon. It still wasn't ready, was told they were going to fax it over I would be called when it came in. I called the next morning, given an estimate for carpeting for three rooms of carpet not 2 at double the price and not given the measurements. They couldn't give me a breakdown of the sq. footage. I bought at another store, no payment for measuring they returned calls, did what they said they were going to do. Quote and honor their price. Lowes felt like a bait and switch operation. I would like my $35 refunded and I'll never bother Lowes again. David L Marsh
I purchased a new washer at the Wilma Rudolph Blvd., Clarksville, TN Lowe's location on a Tuesday evening. First off, despite their advertised "Next Day Delivery" I was informed the next available delivery time was between 12 and 5 on Thursday. I rearranged my whole...
Lowes in Vancouver, British Columbia - The worst service I had in several years
It is incredible how can a simple man represent a company and create an image, in this case, a bad image for Lowes, a bad customer service. I went to request a quotation of materials for a deck construction and simply the guy was at every moment distracted, atending another issues or asking other customers, I was already there 1week ago and was the same problem. No respect is was I felt and a reflection about who is resposibly for that situation;the manager for not seeing the issue(and I'm sure it is daily) or the company for employing such incompetent people. There is no way I can go back to see that Lowes store in Calgary SW.
Lowes is the lowest
Two weeks ago, June 7th, I selected tiles and sanitary equipment at Lowes. I paid for every thing that day. Before my contractor could pick things up two days later, my cartons were ripped open and some of the tiles disappeared. It has taken four trips to secure the tiles I paid for. Time lost, money lost. The specially ordered shower door with clear glass arrived with grooved glass. Another week and a half lost! Finally, my patience is at an end. I spoke to Bob, the manager, who promised to solve all this mess. Will he save Lowes from being the lowest? Bad bad performance. Lowes offers no bargains, only headaches.
Lowes in Dallas, Texas - Everthing i bought is junk
From 2005-2010 everything I purchased,Lawnmower, spray washer, grill, door knobs, chainsaws, faucet,,,Everything broke down or just stopped working,,,I was robbed! I don't recommend using loews! Now they want me to use a hundred words to post this complaint! Wat next,,oh yea, they want me to pay for that broken crapp....LOL???????????????????????????????? I hate loews,,,never will I buy from them,,,,,;,,I will never buy one more thing,,,there stuff,, cheap , why did it all have problems,,,,,,??????????????????????????may get ripped by other companys,,but never again loews,;,cheap.......I still have nine more words,,,lol,,,lol
Lowes in Washington, District Of Columbia - Lowe's intalled sliding door causing leaks
Lowe's intalled a sliding door in October 2006 and we discovered leaks into the basement last year. After caulking and replacing rotting sheathing underneath, door still leaked. Decided in December 2010 it was time to have it removed and another door installed properly by a local professional which has ended the nightmare. The real professional discovered that the backyard *** installer hired by Lowe's blocked the weep holes, causing the water/snow to be directed beneath the door into the sheathing and basement. A simple thing that could have been avoided. Lowe's refuses to reimburse me for their error "because they never were called to look at the door when it was removed and the problem discovered" . I don't know about anyone else, but I'm not waiting for some *** from the store to come look while there is a gaping opening in the wall in NJ in December. Doubt my real installer would have waited, either. Short on daylight at that time of year & lots of sill rot to repair. Not sure why else Lowe's thinks I'm replacing a 4 year old door, either. The bottom line is that Lowe's absolutely sucks at providing installation services and simply does not care. The should stick to selling tools only. If you care about your home, DO NOT let Lowe's touch.
It only took me 3 months working at Lowes to realize the place was seriously screwed up. I was always on time, never asked for schedule change, didnt come in with hang over, didnt call in, worked garden as waterer AND loader. While those around me? OMG, dept asst I guess, came in with alcohol still on breath, looking like ***, if she came in at all, or was on time, others always asking off, changing schedule to suit them. MOD's never said a word about it. What did I get for being a good employee, HA, first all nights, then hours cut. And forgot to mention the dept manager that had no business being a manager of anything except a pound maybe, the guy has no ppl skills. We started to think he may be bipolar, the way he would go off on ppl for no reason. And again, MOD could care less. Ive worked at some *** places in my life, but this one takes the prize. I really should have known, I use to go in there every now and then to shop, and thought then, how rude the ppl were that worked there, IF you could find someone. I realize they may get that way after years of abuse from higher ups. However I found myself in need of a job, and thought, well I'll give it a shot. I could see from the first day, after walkin through and saying GOOD MORNING to various employees and them barking back at me, it was not going to be smooth sailing....
Lowes needs to follow their own policies.
They need to read their policy that they have displayed to the public. Installation within 72 hours with instock merchandise...I had to wait a week. Then they *** the old power cord and reuse it after knowing we would be installing the dishwasher at a rent house... :( They only offer for us to return to the store and pick up a power cord. No one at the store told us we would not have it installed and no one told us that they would reuse a 10 year old power cord. If the power cord fails and our home catches on fire...I'll be calling an attorney.
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