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We bought our refrigerator from Lowe's about four years ago. Well when the frig was delivered to us, some how a dent was put in the door of the refrigerator so the driver told me that a dent had been put in the door and that I should contact Lowe's and let them...
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3 comments
Anonymous
#971196

Are you serious?! That manager needs fired..I would not take $50 for a dent in a fridge..

A dent in the fridge is a HUGE thing...even small dents in stainless steel fridges are not attractive at all. If you pay for something new, you should receive it looking new!! I would be pissed and would have made them brought me a whole new fridge without a dent. I just bought a washer from Lowes and noticed a dent on the top front ..it is pretty noticeable and you can feel it as well.

I tried to get it out using a blower dryer and ice trick to see if it would pop out-it did not work. I will be calling Lowes to see what they can do..They should be more careful with their appliances during the unloading process and delivery!

It is not the customer's fault that this happens! It is so frustrating!

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Review
#245634 Review #245634 is a subjective opinion of poster.
Service
Lowes Manager

Lowes in Atascadero, California - Washer and Dryer on Sale Not Worth the Migraine

This is almost too much of a headache to write about so I will be as brief as I can. We purchased a Samsung front loading washer and dryer in November 2010 from the new Paso Robles Lowe's, about an hour from where we live. I am not using real names, but will if I need to verify any information. We got them on sale from a lady there, we will call her Jill, and thought we were getting a great deal since we researched them and price compared them before we finally made the decision to go with that pair at Lowe's. It didn't take too long initially to get the pair as they were in stock and they had supposedly checked in the back to make sure they were there and in great shape. Either way when they delivered them the dryer had two gashes across the door, a dent on the side, and was missing the legs making it sit lower than the washer. We called Lowe's and they ordered another dryer. We had to keep calling Lowe's to check on the dryer and explain the situation each and every time we called. After at Jill's instruction that it would be a month or more before they could expect anything in (it had already been 3 weeks at this point) and to try back then, we called back in a month. She said that it looks like everything was taken care of and we had already received the dryer. They forgot! Their customer service was horrible! Not only did they forget that we never received our dryer we never received our original receipt that Jill said she mailed to us as we made the purchase over the phone. Without that receipt it makes it harder to receive the rebates, and warranty from Lowes. We went back and forth with Jill and the store manager which, we will call Jack. He said it was impossible to print out another original receipt or a receipt with the Lowe's logo even on it. After two trips to Lowe's we were able to get a similar receipt that PG&E and the Gas Company accepted, thank goodness, as we were coming up to the deadline for the rebates. The dryer ended up taking over two months to receive because it was coming from Korea and it wasn't even the same color! Apparently because it was a different batch it was off color to what we had. So we turned that dryer away and after some calls to the store manager the guys delivering were allowed to switch out the door and put legs on the dryer we originally received. The store manager gave us 10% off the pair and was supposed to send us a gift card reflecting the amount, but we never even got that. When you can't even trust the Store Manager to follow through what does it say about the store? We will not be shopping with them anymore.
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1 comment
Anonymous
#407549

I agree that lowes has terrible customer service and cannot deliver products that are on sale. BEWARE before buying from lowes

Review
#245474 Review #245474 is a subjective opinion of poster.
Product
Lowes Gift Card

Lowes in Houston, Texas - Failed to give prodcuct I paid for.

I tried to order carpeting. told I had to pay $35 or measurements. I had 3 rooms measured for carpeting 2 rooms for tile. Told company I only wanted two (2) rooms of carpet nothing else. The other measurements would be for future work. Waited the 48 hrs for a phone estimate, I called the following morning. estimate wasn't in yet, went back later that afternoon. It still wasn't ready, was told they were going to fax it over I would be called when it came in. I called the next morning, given an estimate for carpeting for three rooms of carpet not 2 at double the price and not given the measurements. They couldn't give me a breakdown of the sq. footage. I bought at another store, no payment for measuring they returned calls, did what they said they were going to do. Quote and honor their price. Lowes felt like a bait and switch operation. I would like my $35 refunded and I'll never bother Lowes again. David L Marsh
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Review
#245350 Review #245350 is a subjective opinion of poster.
Service
Lowes Estimate
I purchased a new washer at the Wilma Rudolph Blvd., Clarksville, TN Lowe's location on a Tuesday evening. First off, despite their advertised "Next Day Delivery" I was informed the next available delivery time was between 12 and 5 on Thursday. I rearranged my whole...
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16 comments
Anonymous
#1628722

I had a washer coming today. On a Saturday.

It is 5pm not a peep out of Lowes store. No calls no nothing.

I bet I don't buy there again after waiting 2 weeks for a washer. No way

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Review
#245137 Review #245137 is a subjective opinion of poster.

Lowes in Vancouver, British Columbia - The worst service I had in several years

It is incredible how can a simple man represent a company and create an image, in this case, a bad image for Lowes, a bad customer service. I went to request a quotation of materials for a deck construction and simply the guy was at every moment distracted, atending another issues or asking other customers, I was already there 1week ago and was the same problem. No respect is was I felt and a reflection about who is resposibly for that situation;the manager for not seeing the issue(and I'm sure it is daily) or the company for employing such incompetent people. There is no way I can go back to see that Lowes store in Calgary SW.
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Review
#245121 Review #245121 is a subjective opinion of poster.

Lowes is the lowest

Two weeks ago, June 7th, I selected tiles and sanitary equipment at Lowes. I paid for every thing that day. Before my contractor could pick things up two days later, my cartons were ripped open and some of the tiles disappeared. It has taken four trips to secure the tiles I paid for. Time lost, money lost. The specially ordered shower door with clear glass arrived with grooved glass. Another week and a half lost! Finally, my patience is at an end. I spoke to Bob, the manager, who promised to solve all this mess. Will he save Lowes from being the lowest? Bad bad performance. Lowes offers no bargains, only headaches.
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Review
#244596 Review #244596 is a subjective opinion of poster.
Service
Lowes Manager

Lowes in Dallas, Texas - Everthing i bought is junk

From 2005-2010 everything I purchased,Lawnmower, spray washer, grill, door knobs, chainsaws, faucet,,,Everything broke down or just stopped working,,,I was robbed! I don't recommend using loews! Now they want me to use a hundred words to post this complaint! Wat next,,oh yea, they want me to pay for that broken crapp....LOL???????????????????????????????? I hate loews,,,never will I buy from them,,,,,;,,I will never buy one more thing,,,there stuff,, cheap , why did it all have problems,,,,,,??????????????????????????may get ripped by other companys,,but never again loews,;,cheap.......I still have nine more words,,,lol,,,lol
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Review
#244337 Review #244337 is a subjective opinion of poster.
Loss
$2

Lowes in Washington, District Of Columbia - Lowe's intalled sliding door causing leaks

Lowe's intalled a sliding door in October 2006 and we discovered leaks into the basement last year. After caulking and replacing rotting sheathing underneath, door still leaked. Decided in December 2010 it was time to have it removed and another door installed properly by a local professional which has ended the nightmare. The real professional discovered that the backyard *** installer hired by Lowe's blocked the weep holes, causing the water/snow to be directed beneath the door into the sheathing and basement. A simple thing that could have been avoided. Lowe's refuses to reimburse me for their error "because they never were called to look at the door when it was removed and the problem discovered" . I don't know about anyone else, but I'm not waiting for some *** from the store to come look while there is a gaping opening in the wall in NJ in December. Doubt my real installer would have waited, either. Short on daylight at that time of year & lots of sill rot to repair. Not sure why else Lowe's thinks I'm replacing a 4 year old door, either. The bottom line is that Lowe's absolutely sucks at providing installation services and simply does not care. The should stick to selling tools only. If you care about your home, DO NOT let Lowe's touch.
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2 comments
Anonymous
#319763

I too have a door that Lowe's replaced less than a year ago that is leaking. I plan to call them but the installer we had was so horrible (didn't show up, took days to finish job, cut corners) I'm concerned what circus this will be.

I will NEVER use or recommend Lowe's to anyone. My neighbors also vow that they will never use Lowes after watching our saga.

Anonymous
#316678

Blocked weep holes did not cause that damage. Also, nothing is maintenance free, so why weren't you checking it like everything else around your house yearly for caulking and other issues that when left unfixed lead to bigger problems...

Then you don't give them a chance to fix it, but call them names. Probably got what you deserved...

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Review
#244203 Review #244203 is a subjective opinion of poster.
Service
Lowes Installation

Lowes

It only took me 3 months working at Lowes to realize the place was seriously screwed up. I was always on time, never asked for schedule change, didnt come in with hang over, didnt call in, worked garden as waterer AND loader. While those around me? OMG, dept asst I guess, came in with alcohol still on breath, looking like ***, if she came in at all, or was on time, others always asking off, changing schedule to suit them. MOD's never said a word about it. What did I get for being a good employee, HA, first all nights, then hours cut. And forgot to mention the dept manager that had no business being a manager of anything except a pound maybe, the guy has no ppl skills. We started to think he may be bipolar, the way he would go off on ppl for no reason. And again, MOD could care less. Ive worked at some *** places in my life, but this one takes the prize. I really should have known, I use to go in there every now and then to shop, and thought then, how rude the ppl were that worked there, IF you could find someone. I realize they may get that way after years of abuse from higher ups. However I found myself in need of a job, and thought, well I'll give it a shot. I could see from the first day, after walkin through and saying GOOD MORNING to various employees and them barking back at me, it was not going to be smooth sailing....
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5 comments
Anonymous
#314068

Wun, I dint no the speling polees were gona b on heer, to, I not a editor, so I dint go back and proof read, if thats all you could grasp from wut was said, ur the wun that has issuus

Anonymous
#314002

Holy ***, people! Learn to spell or get a spell-check!

Jesus! Uneducated ***!

Anonymous
#302087

•

Agitation or irritation

•

Inflated self-esteem (delusions of grandeur, false beliefs in special abilities)

•

Little need for sleep

•

Noticeably elevated mood

•

Hyperactivity

•

Increased energy

•

Lack of self-control

•

Racing thoughts

•

Over-involvement in activities

•

Poor temper control

:p NEED I SAY MORE

Miss Elvira
#302031

You know, I was about to write a nice comment on how I agree, Until....you stated he "We started to think he may be bipolar, the way he would go off on ppl for no reason" That really pissed me off. Apparently you know nothing about the disorder and just proved you are uneducated which gave your complaint no validity.

Grow up and quit complaining about other people.

Do your job, do your best, and work hard. - the end

Anonymous
#301631

Hey just wanted to say I had a similar experiance and was screamed at and harrased by The lady working in human resourses on my 5th day of work because the address on my driving licence was difforent than the address i was living at because I had just moved and didnt have the money yet to get it changed and she called me a liar and said she was going to notify homeland security the next day I just came in and gave them a copy of my new licence with correct address and my 2 weeks notice and quit...lowes is ran like a circus..

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Review
#244193 Review #244193 is a subjective opinion of poster.

Lowes needs to follow their own policies.

They need to read their policy that they have displayed to the public. Installation within 72 hours with instock merchandise...I had to wait a week. Then they *** the old power cord and reuse it after knowing we would be installing the dishwasher at a rent house... :( They only offer for us to return to the store and pick up a power cord. No one at the store told us we would not have it installed and no one told us that they would reuse a 10 year old power cord. If the power cord fails and our home catches on fire...I'll be calling an attorney.
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Review
#243621 Review #243621 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$500