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Lowes in Elma, Washington - Never again will I buy anything from Lowe's

First, I had to wait for a whole week without a refrigerator, then they wanted to deliver later than the stated time after I told them I had a very important appointment, then when it gets here, it's the wrong thing! It was supposed to have glass shelves, but this one had wire shelves...I specifically picked this one because of the glass shelves!! You bet I'm pissed, and when I called to complain, the twit didn't like my language, so I demanded to speak to her supervisor, and she hung up on me! You can't expect people to be calm when you screw up the simplest order, not to mention make them wait for so long. If I'd known someone with a pick up, I'd have gotten it myself, then again, I'd have bought one closer to home, AT HOME DEPOT!!!!
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5 comments
Anonymous
#280077

If I were a Lowe's delivery manager, I would make sure that I had the right refrigerator on my truck if it had to go 60 miles.

Anonymous
#280036

YOU screw up and you want people to be HAPPY with you? I'm guessing you, like others commenting like you, work for one of these monkey outfits.

Anonymous
#280031

If you can't call and act like a rational adult on the phone don't expect much help from the folks on the other end. No one needs to listen to someone swearing at them on the other end of the phone. I'd hang up on you too.

Anonymous
#279886

Because the fridges at HD were about $100+ more, and their 'free delivery' only extended 25 miles, and the nearest one is 35 miles, the only one for 60 miles from us.

Anonymous
#279544

Man, that just plain sucks. Why didn't you buy the fridge at Home Depot in the first place?

Did Lowe's have a better selection of appliances? From what I know, every store (be it Home Depot or Lowe's) is different - it's the people that run it is what makes the difference.

I'm sure that you would have gotten better service had this particular store had a high % of staff that are knowledgeable and professional.

Really though, your probably choosing the lesser of two evils by going with HD.

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Review
#234258 Review #234258 is a subjective opinion of poster.

Lowes store leander texas.

I bought a plant at Lowe's and when I went home I found that my sandals were destroyed. I had walked through what I thought was water only to find that when I got home it was a solvent or chemical of some kind that ate the plastic off the bottom of my sandals. I called the store but it was closed so I called early the next morning and the manager a female called Jennie asked me to bring them in for her to look at which I did. When I showed them to her she appoligized and said she would give me 10% off my next purchase. I told her I automatically got 10% since I was a veteran. So she asked me what she could do for me and I said replace the sandals they cost me $39.95. She said she had no policy that covered that kind of replacement. So I said what do you suggest and she said the best I can do is say we are sorry. I conferred with my wife when I got home and we decided we would never shop at another lowe's which we frequent over home depot. Having been in business before I retired (I am now 72 years old) I would have tried to correct this immediately to the customers satisfaction. Watch want you step in when shopping at Lowe's you are at your own risk.
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3 comments
Anonymous
#367060

I worked in the garden center for 8 yrs. The only chemical that would eat the soles off your sandles would be Muratic acid and it would be eating the concrete up too.

YOu had to have stepped in something BEFORE you got to the store. Fertilizer, bug killer NOTHING will do that, they are all in plastic containers and the soles of your sandles are rubber or plastic. So you shot your self in the foot so to speak. But I see a lot of "old" people who do this and get mad at nothing.

There is no way she could have just handed you the $40 for the sandles. She could have given you a gift card or a discount, which she offered, but you wanted her to replace your cheap sandles ( $40 sandles are cheap not quality in case you didn't know) Try smiling for a change, and try to remember where you were before you got there.

Anonymous
#280741

:roll :roll She said sorry tried to give you 10% off. She can't open a register and hand you $39.95 for a pair of sandals (which you can't really prove was destroed there or somewhere else).

A mistake was made somewhere and she tried to fix it.

No need to post here when a manager tries to help... :cry :cry :cry

Anonymous
#279537

Yes, if I were the manager I would have given an apology and your $39.95. It doesn't make sense to *** off a potential future customer and saves time to conduct business.

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Review
#234207 Review #234207 is a subjective opinion of poster.
Loss
$39

This is lack of installers from Lowes!

I purchased a dishwasher on line and called to make sure it would be installed. I was told they would and they came the next day with the new dishwasher. I then found out they were not going to install it as I did not purchase in the store and sign a contract. That was not told to me. After numerous calls to the manager of appliances I went to the store. They could not find my order (although I showed it to them on my iphone) and the appliance manager was not to be found. After 2 unsatisfying hours I left. I still have the dishwasher in my kitchen in a box
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2 comments
Anonymous
#290263

this was successfully resolved and they did install the dishwasher free of charge

Anonymous
#279545

Not a lot of people know that a contract has to be signed for a dishwasher to be installer. It requires a little bit of plumbing, so they are required to have a plumber do it.

In your defense, you were told by the rep.

(did you get his/her name?)that Lowe's would install the dishwasher. Contact the district manager or corporate if you haven't already.

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Review
#234101 Review #234101 is a subjective opinion of poster.
Loss
$509
I bought a generator from Lowe's but I didn't need to use it until my power went off, it would not start, Johnnie Shaw & Stenefno Douglas would not change it because I could not find my receipt he could see it was new I have looked everywhere I can't find...
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2 comments
Anonymous
#367063

Don't blame Lowe's you are to blame too. How do they know that it is NEW, they can't tell.

I have had mine for 3 yrs and it still looks new. You blew it when you didn't put your receipt up. They only keep your history for 3 months and it is up to you to keep that information. Don't try to put it off on Lowe's or any other store.

Take some responsibility in that you didn't check it out and how do they know you didn't run it every day for all this time and wear it out? They don't.

SO you blew it. SOrry, but that is just the way it is.

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Review
#234031 Review #234031 is a subjective opinion of poster.

Lowes in Atlanta, Georgia - Rude and unwilling

I work for a large church and am the Executive Director of one of its Ministry's. Approximatly April the 25th I went into the store and purchased several items including item #44125 a outside light. Approximatly 4 weeks went by and we used everything and decided that the light was not the correct one we needed. I was going to run down to the Lowe's and exchange it for the correct one. I was told I would have to wait for the manager on duty and waited for about 15 to 20 minutes for him to arrive. When he did show up he was rude and I proceeded to tell him that all I wanted to do was exchange the light brand new still in the box so I could get the correct one. He ask me when I bought it and I told him about when it was purchased and that it was paid for by check. He proceeded to tell me that he had looked and that light was not purchased at that time and he did not believe I purchashed that light from his store. The box has the store number right on it and he never walked over to a computer to look at anything. He proceeded to tell me he was not going to do anything for me. In short Lowes has lost my business forever Darell Adams Owensboro Kentucky
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1 comment
Anonymous
#278601

Didn't your god tell you to take the receipt with you?

Review
#233919 Review #233919 is a subjective opinion of poster.
Loss
$99
We had a horrible experience using the Valspar Paint that included the Primer. We prepared all the walls in the bedroom, and decided to purchase this product. We painted one coat, and realized that we would need another coat. We waited until the next day, and when we...
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3 comments
Anonymous
#291883

First of all what type of finish meaning what gloss level of paint was underneath? Painting over an existing enamel wether oil based or water based requires one of two prep steps either de-glossing surface or priming surface with bonding primer, wait 24 hrs then top coat with good quality paint.

Valspar Signature paint is not a cure all paint/ primer-in-one is just a selling tool. I have yet to meet a Valspar Rep with field experience to identify basic common paint failures

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Review
#233478 Review #233478 is a subjective opinion of poster.
We purchased a Fridgidaire washer dryer combo on 11/28/08 plus a four year extended warranty. A month ago the spin cycle would not start. After our repair call we waited a week and after that repair we did two loads of laundry and the same problem recurred. The second...
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2 comments
Anonymous
#294019

The problem with alot of the appliances at Lowes, is that people return them and tell the returns desk that it is the wrong kind or doesn;t fit. In actuality, they have used it and lied to the employee that nothing is wrong with it. Stop blaming the store and look at the dishonesty of the customers

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Review
#233436 Review #233436 is a subjective opinion of poster.
Loss
$798

Lowes in Washington, District Of Columbia - Shaw rug

I ordered a shaw rug from Lowe's on 2/5/11. I was told it would ship on 3/16/11 and of course it did not come. I called the store and the salesman told me the company said it was on back order and would ship on 4/8/11. It was the 17th of March and still no rug, so I went to the store but no one seem to know what was going on. The saleman who sold it to me would have to check on the order. On Tues. April 19th he called the company and said it was on back order and would be shipped on the 2nd of May. He said he talked to the supervisor and she assured him it would be shipped on that day. Needless to say I was pissed. If I do not receive it by May 5th I will cancel my order. The company that makes this rug does not seem to care if the customer receives the merchandise or not. When they cannot even make a call to Lowe's (without them calling the company) to let them know it is on back order is very bad PR in my opinion.
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Review
#233148 Review #233148 is a subjective opinion of poster.

Lowes in Pittsburgh, Pennsylvania - Lowe's screwed me

I will never buy another product from Lowe's. I had a department manager lead me to believe he was a store manager with an attitude. They coukld not even get a delivery right, making me wait all day Saturday and when I called at 5 PM, I was told that I was not even on the delivery list although I was told in the moring trhat they will call me 20 minutes before delivery. I talked to the real store manager later on in person and I found he even had an attitude. When I suggested some sort of compensation, just a small one, his answer was I will deliver my product and then he will talk about some type of compensation. I will go across the street from now on to Home Depot and spend my money there.
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3 comments
Anonymous
#520501

They screwed me to.I ordered a gas grill online to be delivered to my home parcel post and my bank card was charged for total and they have no record of my order in my account on line.I have sent two emails with a copy of my bank statement showing the lowes charge trying to get it straightened out with no replies yet I have paid for it .will never shop here again.

Anonymous
#276031

You both need spell check.And Joe, I hope you don't do any paperwork for your store. Do you have a period key on your board? I've been with Lowes 7 years and love my job!

Anonymous
#275191

That's funny because the lowes I work for will give away the hole store to make somone happy to the tune of whole palets worth of product for free call corprate they will give you whatever you want by the way the reasion the managers were probably in a bad mood is because they treat there managers like dirt and the line leval people like the *** under there shoes lowes is the worst company ON THIS PLANIT to work for

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Review
#232724 Review #232724 is a subjective opinion of poster.

Lowes in Los Angeles, California - Bad products

I returned a bucket after I bought it at the fontana' store and when I returned it the clerk ask what was wrong. I told him and he just put it in the go backs. the mgr here was at the san bernardino store and that one closed down. I stopped going there because of bad service, so I guess I will quit this store too. If you get a Lowes bucket that is cracked , that was the one I returned. I wonder how many times it was returned?? if you want good service go somewhere else. I guess I should do as I say
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Review
#232676 Review #232676 is a subjective opinion of poster.
Loss
$3