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8 comments

Lowes broke my foot

I went into Lowes in LUMBERTON, NC on Jan. 10th. to buy a fan. While my wife was looking at them, I went to look at some lumber for a table. I noticed that the yellow belts were on the floor at both ends of the isle, (where they had been working and had the isle blocked off earlier) I put my hand on the eyelevel shelf for balance to look at a table top below. A giant pressed board 3 feet wide and 6 feet long crashed down on my right foot and broke it completely across. I told the manager and he filed a claim. Today, May 27th they called and offered me 350.00. That won't even pay for the shoes I have tried to wear. My foot will never be the same width again. I went through 3 months of pure ***, and it still hurts today. If you love shopping at Lowes, then by all means do it. But if they hurt you... YOU ARE SCREWED.
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Author
Location
Raleigh, North Carolina
Review #183654 is a subjective opinion of poster.
2 comments

Lowes in Albemarle, North Carolina - Did not listen to me and wasted my time

I called the store to order materials for a roofing job. It took me three calls and speaking to the manager to talk with someone in commercial sells. Next, I get a complete *** that attempts to handle my request. Well, I am not sure how much attempt he made because he seemed to totally ignore my end of the conversation. In my opinion he wanted to make the sell and get off the phone. I had to call customer service after getting off the phone with him to get information I should have been able to get with him. He basically cut me off after he had the order entered into the computer and hung up on me as I was trying to ask him something. I was so angry. I called back because I wanted to have the order verified. I spoke with a store customer service representative because I did not want to speak with Roy again. She was not much help either, but at least she was nice and called me Baby at the end of our conversation. I tried to call and complain, but I got the run around and ended up speaking to all the wrong extensions. In conclusion, I am not confident I will recieve the correct materials even if the order was entered right by Roy. I may call back and cancel the order and call Home Depot. What a waste of time on my day off.
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Author
Location
Albemarle, North Carolina
Loss
$1890
Review #183391 is a subjective opinion of poster.
1 comment

LOWES rips you off with coupons

After four times being ripped off by LOWES I refuse to go to this store anymore. I had 2 - $5.00 coupons for Scotts turf builder. First I was told I could not use..then the supervisor which I had the cashier call said it was fine to use as I had 2 of the product. So the cashier rang up and the coupons did not come off...I had to go to the customer service desk. Warning watch your receipt at LOWES - they rip you off with coupons...then you have to be inconvienced and go to the customer service desk to correct....which they do reluctantly. I refuse to shop here anymore....go to Home Depot or any other hardward store....stay away from Lowes....the biggest rip off store going.
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Author
Location
Newark, New Jersey
Review #183284 is a subjective opinion of poster.
0 comments

Lowes in Jamestown, Tennessee - No Hardware for Shower Door

Upon purchasing a shower door, we noticed during the sale that the packaging had been opened; however, the sales associate assured us that the package was just torn, not opened. We purchased the door and traveled 45 miles (one-way) to install...when the box was opened there was a pack of screws that did not match the enclosed instructions...we attempted to install the door and was not able to use the enclosed hardware. I called Lowe's and they said to bring the receipt and they would take the hardware out of another box, so we could finish our installation. Went to Lowe's and they gave me the hardware. The point is: when they take parts from another boxed item, they do not replace the missing items. Which causes more problems for the next customer, that is buying the same product. This has happened more than 6 times since 2009; also, this is an extra expense for the customer and requires longer time on the job site.
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Author
Location
Jamestown, Tennessee
Review #183179 is a subjective opinion of poster.
2 comments

Lowes Portifino Universal Studio Failed to disclose

Lowes Portifino Resort in Universal Studio was an expensive disappointment. Besides the fact the beds are uncomfortable, rooms are too small, bathrooms are huge with tiny shower that barely sprays your body, the prices are outrageous. The worst experience was at checkout. We had almost $400 in mini-bar charges, and the resort refused to provide a break-down. They said it just was not possible. That's unbelievably bad procedure. Beware of everything you room-charge at this hotel, and get two rooms if you have children. The 7 day vacation cost me over $10k. The staff was ok, certainly not the best. I hear Hard Rock Cafe is much better.
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Author
Location
Greenbelt, Maryland
Review #183128 is a subjective opinion of poster.
1 comment

Lowes in Latrobe, Pennsylvania - Trying to buy a rubbermaid shed

Am a single senior citizen,and asked the garden manager to assemble and deliver a shed.He told me they could deliver but not assemble after delivery.They weould assemble at store but wouldn't deliver it.Being my age,I could not do this myself.What to do???This is the Lowes store in Holly Ridge,NC. Sincerely, Jeanne Underwood PS I have been shopping at this store since it opened it's door with total satisfaction until now.This manager caused Lowes to hinder a sale.It was a Rubbermaid medium $399.00 storage shed.Thank you very much.
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Author
Location
Latrobe, Pennsylvania
Loss
$399
Review #183123 is a subjective opinion of poster.
3 comments
While shopping at Lowes. someone hung a sign by a product, which fell down and hit my daughter on the nose. She has a scar there and will probably always have it. She's a very pretty girl and this scar stands out like a sour thumb. She just got a home and is fixing...
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Anonymous
#162375

I\'ve seen your daughter and it could only be an improvement. Pretty girl? *shudders* Please have someone spell check her statement...someone who isn\'t you.

Author
Location
Boston, Massachusetts
Review #182703 is a subjective opinion of poster.
0 comments

Lowes in Clarksdale, Mississippi - Incompedent handling order of cherry doors.

On April 8 2010 special ordered interior cherry wood doors to be completly stained, varnished and ready to be hung when delivered. Delivery was to be 2 to 3 weeks. The doors came in 5 weeks later "not finished" and "veneered" instead of solid cherry. Some of the doors are buckled where glued and glue is spread so won't take stain properly. The supplier of the doors are producing an inferior product. We ordered "satin nickel" finish hinges, but they came with polished brass hinges. The store representative knows nothing about the product and is not concerned and would not answer the phone when I called or return my phone calls. His name is Chris Bell. The customer service also knows nothing and was no help and certainly did not provide any customer service. I will not recommend Lowe's products to anyone and would discourage anyone from ordering anything from Lowe's. We paid top dollar for these doors and received a bargain basement product.
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Author
Location
Clarksdale, Mississippi
Loss
$1648
Review #182665 is a subjective opinion of poster.
1 comment
We have been loyal customers since 1998 and i have asked repeatedly for a lower interest rate. No deal they tell me and after screwing up our promo amount on our statement with our regular balance, i have had enough. it is ridiculous that they get to charge 22.99% ....
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Anonymous
#150846

Are you talking about customer service at the store or at the credit card company? Store associates have nothing to do with the cards, including extending credit lines and AP...

Author
Location
Cookeville, Tennessee
Review #182618 is a subjective opinion of poster.
0 comments

Lowes in Baltimore, Maryland - Signs in Stores Becoming Unreadable

Over a period of several Years, the Signs, Product Packaging, and other Printed Material at Lowe's Stores have become almost undecipherable to those of us who only Speak and Read English. I finally got fed up and Complained to Lowe's Home Office. I got a Wimpy Reply about how Lowe's supports Diversity. OK - Here's Diversity: To provide an equal opportunity for ALL Lowe's Customers to Shop in a Comfortable, Home-Like Setting, Give Equal Space on ALL signs and Packaging to every Language spoken in America. OR - Just Go Back to Plain English on Signs and Packaging........
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Author
Location
Baltimore, Maryland
Review #182309 is a subjective opinion of poster.