Lowes Reviews and Complaints
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Lowes in Rock Hill, South Carolina - Lowe's excessive interest rates
I have been a loyal customer of Lowe's for more many years. However, that ended today. I was charged $442.22 interest on a balance of some $1600 and on a deferred pay plan from 2010. Lowe's customer services did not even bother to call me to inform me of this looming interest charge. Lowe's now charges an interest a rate of 24.99% to their "preferred" card holders, much higher than any store savings one may think he or she is getting. Their customer service is not user friendly nor customer friendly. When calling their "800" number to credit services, I had to listen to their spill for 10 minutes, unrelated to my issue, before I spoke with a real person (who was also arrogant). "Lowe's" now stands for how "lowe" can you go in customer service and appreciation.
Lowes Credit Card
Lowes worst for returns
Lowes has blocked my Dr lic for too many returns....the only problem is....I've returned items maybe once or twice in a few years. I told the manager I've spent thousands of $ at his store and he just laughed and said he has contractors that complain all the time.....he didn't seem concerned. He said he had absolutely no way to override the system. I told him I would not shop at Lowes any longer and he was OK with that. With the economy as it is....you would think they would focus on customer service. I had planned to spend much more than the amount that I would have gotten on the one little return. I called the 1-800 number to see why I was blocked and they have a recording saying to leave your info and they will get back with you in 2 business days. Again....great customer service???
Lowes in Colorado Springs, Colorado - Ordered toilet for install, now a month and not installed yet
I ordered and payed for a toilet 4/18 and was told it would be ready 5/2/11. Somebody called me to tell me the toilet was ready only to call later that only part of the toilet was ready. Since then I am getting excuses every time I call and yet my card has been charged and I have made first payment on the balance. Today I called and I am told the part might arrive at night but they don't know if installer is available tomorrow. With all the inconvenience, I would think they would treat my case with priority. This company needs to do better if it wants to keep customers. Customer service seems to be very poor and people don't know what they are doing. I am really unhappy with this situation.
LOWES don't order from Lowes
Lowes.com is the worst store to deal with. I ordered a $4O0.00 Built in Coffee Maker.Don't buy anything there. I never got my item and they dont know or care. They finally called to tell me to pick up the product and when I got to the store, it was never there. Save time, go to Home Depot or anywhere -- don't order from Lowes. I wonder how the Coffee Maker would have been. I ordered lots of merchandise for my new kitchen and had great experience with Sears, Amazon, Express Decor etc. Lowes was my only disappointment.
Lowes in Albuquerque, New Mexico - Refusal of cashier to give the 10% per your policy
I bought an air conditioner and motor from you with proof that another store had the same one at a cheaper price. The department head was nice, authorized the discount, when I took it to the cashier, she was haughty, and refused to give me the 10%, After some argument, pointing out the sign on the wall, and the print on the receipt, I finally got it. I this standard?, what gives? Is the policy just lip service? I appreciate the the discount, but I would like to get it without the hassle at the cashiers station. Thank you for your attention.
Lowes in Aiken, South Carolina - Lowe's Master Forge Grill
Hi, I have submitted a complaint already over 2 weeks ago for master forge and sumitted to the BBB. Not one person has contacted me from Master Forge which makes me realize they really do not have any concern for their customers and could care less that after less than a year of use the product is faulty. Since I bought this from Lowe's I'm hoping someone will care enough at that company to make ammends.I purchased a gift for my husband last Memorial day, spending 500 dollars at Lowe's for a Master Forge grill. In my last complaint I provided all of the grill specifics so that if Master Forge was concerned they would be able to easily provide replacement parts. However, no one seems to care. I would hope that I get a phone call or in the VERY LEAST an email from these people to find out why I am so frustrated with their products. My family always buys MasterForge grills which is why I was so quick to spend that amount of money for my husband. Unfortunately it fell VERY short of expectations. Multiple parts on the insde have rusted even though it remained covered. We cannot use it without covering the whole inside in foil. Not very fun for BBQ season. I wish I could express how dissapointed I am not just in the product but in the customer service. I called and spoke with people multiple times at MasterForge, first told, no problem they would ship out replacement parts. a month later...when I had no parts I called and they said there was no order for me. They sent me to the agents voicemail who promised this, and she never called back. SHOCKING! I am horrified and will continue to post this on every consumer website until rectified
Lowes in Waterford, Connecticut - We got ***.
We went in to build our kitchen at Lowes in Waterford CT. We went witht he 18 months no interest and asked the store what the minimum payment. The store manager Jennifer Veno, stated that her payment was an approximate number and we told her that we needed the payment to be around a certain amount. She said it should be around that. When we received the bill it was 3x's the amount. There is nothing Lowes or the credit company can do other than if we claim hardship and ruin our credit. Spoke to the general manager who said that the order could be refunded. My husband ripped out our kitchen in anticipation of the order and I am on bed rest with twins. They offered us to come back and redo the process or to come to my house. I would not work with them again and did not know how they would ever manage to build a kitchen for the payment we could afford based what their policies dictated. They could do nothing for us. I will never use lowes again and I am forced to try to figure out how to pay this bill. I don't have the physical energy or resources to attempt another kitchen design. I am so angry at lowes and they have offered us no compensation. DO NOT USE them for any sort of financing or expect the manager to answer questions knowledgeably.
Lowes in Fort Worth, Texas - Carpet measured wrong in Mothers house.
Last November my mother wanted some new carpet for her living room before Thanksgiving. She check with the local Granbury, Texas Lowes and the carpet was on sale. We asked if it could be installed before Thanksgiving. They told us as soon as it comes in they could install it that week. It came in on a Monday but we never heard from them. I called on a Tuesday or a Wednesday and they would check on it. I never got a call back so I went up there. They didn't get it installed before Thanksgiving. We had a one room measured and was charged for about two rooms. When I called about it they said the installer did this so the installer would not have to put a seam in room. Well, there is a seam in the room. They over charged her. It cost her $1700. to have her living room (one room) carpeted. The carpet was even on sale. We will never do business with Lowe's again. They are a rip-off.
Lowes in Harrisburg, Pennsylvania - My contractor was told I must have picked up the tub/surround!
I purchased a tub/surround for a rental home we own. I told them my contractor would pick it up. No problem...until he tried to pick it up. First they told him it wasn't in the computer. Couple of days later he went to pick it up again, nope, couldn't find it, I must have picked it up. (I was under the assumption that my guy had the items and work was under way). Couple of days later I get a message that lowes left wanting to know when we were picking up the tub/surround! So, now I'm blaming it on my contractor...nope...he goes over there again, they can't find it, I must have picked it up! So, this time he says "no" let's go look for it. He said they finally found it waaaay in the back, behind a bunch of stuff! So, we finally have the tub/surround, over a week later! I guess it's my fault, I have never made a purchase from this Lowes (Harrisburg, PA), that was correct. I think they must have a "secret" handshake, or code or something that I don't know. I am not a "total" incompetant, my husband and I renovate old houses, so I spend around $20,000/year, mostly at Home Depot. I renovated my own kitchen last year, and spent nearly $30,000. at HD. Everything was perfect, no problems, nothing back ordered. In future I will skip Lowes and just use Home Depot.
Lowes of york sc is dirty crook
On may 6 we purchased new frigidair fridge. Guy asked when did we want it. We replied as soon as possible- the other was broke. Guy said how does tomorrow morning sound-somewhere between 8am-12am. GREAT. Next am comes and goes. No fridge, no call. 2pm arrives. Still waiting. Finally call them. *** lady says: We don't know where they are but if they said they'd be there then they'll be there. 3pm, 4pm, 5pm- deliverer calls-says be there soon. 6pm, 7pm, 7:30 pm fridge arrives.(@ 12 hours of our wasted saturday). When fridge is installed and old one is removed and deliverers left opened fridge and its the wrong one. Same model but with wire racks- not glass. Will never buy from them again.
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