Lowes Reviews and Complaints
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Lowes review in Jacksonville, North Carolina: Did Not Believe The Costumer
We bought 2 plants with a 1 year warranty but they died within 2 months so we went back to Lowe's to return them. We lost the receipt but the worker said we could give her out phone number and credit card number. She checked 3 different credit cards and said she couldn't find it so she accused us of lying so she denied the return. Even though we told her exactly what day we bought them and what the cost for them were. We went back home and found our credit card bill then returned to Lowe's but the worker wasn't there so we explained it to a different worker. She checked the credit card number again and FOUND IT! And the 2nd worker apologized for the 1st worker's mistake. We didn't care about getting our money back, we mostly hated how the 1st worker thought we were LYING! >:(
Lowes review in Helena, Montana: Refused to give me my veterans discount
My wife & I were in the Missoula, Mt. store and we bought some plants and when we paid for them the cashier refused to give me the vets discount. Said I had to have a picture ID.When I was discharged after spending 13 months in Korea from July 1953 to August 1954 & I had my DD214 with me to prove it she became very rude and told me it had to be a picture. Back then they didn't put pictures on them. Thank You.The date was May 14th and check was made out for the sum of $35.77
Lowes review in San Diego, California: Lowe's Blows
enough said . . . *** customer service, customer service reps who talk like they know everything but obviously don't. I ordered a corian counter top & custom cabinets. The cabinets are beautiful but the sales rep neglected to tell me I need scribe & kick plates. OK, just another 2 weeks wait for that! The corian became a nightmare when 3 days before it was to be installed, a Lowe's rep called & said it was going to cost $360 more because they underestimated the square footage. (What a great way to make your customers happy, "it's only gonna cost you $360 more." I questioned that estimate, & while on the phone he came up with another estimated sq ft. Needless to say, since March 19th I've been dealing with a few *** at Lowe's Blows. Avoid that place & save yourself alot of headache!
Lowes review in Wichita, Kansas: Valspar paint from Lowe's
We attempted to paint the exterior of our home with Valspar Satin finish paint. The first problem to appear were small pinhead sized bubbles that looked liked there was sand in the paint. Next, a week later, large tennis ball size bubbles formed. In addition, the satin finish was as shiny as glossy paint!?!? We are now faced with the daunting job of repainting after we sand, patch where the large bubbles are and reprime. We did all the prep by the book so that was not an issue. We definitely will NEVER use Valspar paint again. We took our vacation in order to get this job done and now must attempt an even bigger job in our "spare" time.
Lowes review in Albany, New York: Lowe's
I like working at Lowe's but what really makes me sad is the poor management and their lack of caring on important issues and then over emphasizing trivial matters. They will bend over backwards for customers but if you own your own company and just come in to shop at Lowe's just because you work their you get no service or customer service. I find myself on days off when I'm in the store buying stuff answering questions getting pages and phone calls even though I am a customer at that time. I own a company that buys stuff from Lowe's and I am always enticed to shop there since I have a Lowe's AMEX and I get my discount but every time it ceases to amaze me I get hosed. I order windows and they come in with the wrong screens and I'm stuck because managers don't care and don't really want to help you. Then you don't want to complain to the specialist since you work with them. Someone told me to call the care line but then it is like going over your managers head which will only put you under a microscope and probably get you fired. Funny thing is if you returned them it would be a nightmare but they would happily do it for any other customer. It's like a damned if I do and damned if I don't. I called the vendor and he was going to help me by sending people out. I thought this was ridiculous because I had to call the guy I filed a service call but it's like I had to do it all myself on my day off since everyone played dumb, didn't want to help, or didn't care. Since their was another defect he said he'd send someone out and once he found out I worked for Lowe's he never called again and no one came out for a warranty call. I recommend people that work for Lowe's not shop at the store they work at or even a store you know fellow employees at to actually get decent service. For windows I will never shop at Lowe's it is sad for me to say that since I work for Lowe's and have worked for them for 4 years.
Lowes review in San Jose, California: Lowe's corporate headquarters number
If any of you are having the problem I am having getting any satisfation our of Lowes' try their corporate headquarters in N.C., 704-758-1000. Yes it's long distance from California, but if you're having as much trouble with Lowe's customer service as I am this may be your best bet. I ordered a vanity and it came in the wrong size, they ordered me another vantiy and it came in the wrong size. I've been promised a call from regional managers and have not received any communication. I called the corporate headquarters and hope they contact me... but I'm not holding my breath.
Don't order from Lowes.
Did a bath remodel and I ordered a vanity from Lowes. Came in wrong size. Had to re-order. Ordered another vanity, wrong vanity, again. Now it's the right size but with a dual sink. Never ordered a dual sink. My bathroom remodel was supposed to be done by April 15, and here it is May 23 and I'll have to wait another three weeks for another vanity. My bathroom remodel might get done in June. If Lowes manages to get it right this time around. Lowes' is the worst. Go anywhere but don't go to Lowe's.
Lowes review in Livingston, New Jersey: Pound Sand Return
I attempted to return an electric pressure washer to Lowes in Coeur d' Alene Idaho. I used the washer once (summer of 10'), tried to use it this week - non-op. Lowes customer service rep asked if I called the manufacturer - I said no. She then told me I should have purchased the service plan. No offer, no help - Just POUND SAND! I left the washer at Her counter. If She has offered even a token of a settlement I would have been OK with the treatment. I went to Costco and bought a replacement. Last applicance or power tool I buy from Lowes!
Lowes review in Phoenix, Arizona: Would not service product under warranty
1Purchased a 24inch Premier gas stove on March 18,2011, from your Yuma AZ. store Had it installed, total cost $ 900.00 Installer could not set timer Told us to contact Lowes,They gave us the number of Premier who in turn sent us a new timer. Contacted the store numerous times for installation. Keep promising they would set up appointment for installation of timer. After all this time we are told they don't do that. They did that when it was purchased and had an installer come out and install it. What is the problem? M/ms Robert Chapman 928-726-1870-
Lowes review in Issaquah, Washington: Lowe's return policy
I purchased a vacuum last night it was broken i went back and returned it but instead of just exchanging it right away they made me purchase the item again but the funds wont go back on to my card right away so after a half an hour of standing there listening to the manager talk about me and my credit card like i wasn't there as if she could not be bothered and then snapping at the only lady trying to help me like she was an *** so my card was declined due to the funds not being in there yet so i have a huge project today and need that vacuum so thanks lowe's for making a simple exchange in to a customer loosing event for your customer in fact im telling all i know to stop dealing with lowes . the customer service is a joke and i will be calling corporate tomorrow i want my vacuum
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