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Lowes in Roanoke, Virginia - Lowe's laminate countertop order wrong in every way

We ordered laminate countertops from Lowe's Home Improvement of Christiansburg and when the came in everything was wrong. Several measurements were off. Some of the backsplashes were not at a 180 degree angle, one backsplash was missing, and some were warped. One the second order of the one without the backsplash, it came in again WITHOUT a backsplash. My husband agreed to accept 5 of the 6 pieces with a discount, but wishes he hadn't since they don't fit together at the seam evenly. After my husband drove out to pick up the reorder and found it wrong, he asked that Lowe's deliver it free, and they accepted. However, we wish that we had never done business with the incompetant people providing these countertops. Apparently Lowe's puts in the order, one company makes the countertops, and one cuts them. This obviously makes many errors along the way from all parties.
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#205585 Review #205585 is a subjective opinion of poster.

Lowes in Shelton, Connecticut - Did not honor warranty

Belt on mower was defective after 6 uses. Bonco Troybilt riding mower. Lowes and Troybilt would not honor the warranty because it is a belt. 6 TIMES used and less than a year old. Belt not covered under warranty. BUT six times? I tried to explain the care I take with this mower because of the investment of over a thousand dollars but it fell on deaf ears. I accept that the warranty does not cover belts but felt something was wrong or defective with the belt. Lowes answer was that if I hadn't paid for the repairs they could have made a ONE time exception and paid for the repair. I told them the company certainly wasn't going to release my mower with an upaid bill. Oh well Lowes said. The repair company (recommended by Lowes) was suprised a belt could deteriorate so quickly. Again, didn't matter to Lowes. AND Troybilt was a total waste of time. My neighbor warned me about Troybilt mowers but did I listen? Looks like I go back to Home Depot from now on.
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#205363 Review #205363 is a subjective opinion of poster.
Went to the new Lowes store in San Fernando, Ca, and asked for a few paint stir sticks. Ulysses in the paint dept said I have to but paint to get any. I told him that I bought $200 in paint there in the last month, and he said that did not matter. I asked for Manager,...
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1 comment
Anonymous
#768346

Just go to a PPG Porter paints store or a Sherwin-Williams (although I hate SW) they will give stir sticks for free.

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#205125 Review #205125 is a subjective opinion of poster.

AA and LOWES CARSALES OF LARNE SCAM ARTISTS

Bought car from Lowes car sales of Larne for £4700 plus my own car trade in. Unknown to me and not meantioned in any car history or service papers i got. Car leaks, has faulty electrics and no spare tyre AND 6 weeks later the turbo goes in the car. Contacted Larne and told nothing to do with them as warrenty with AA. Contacted AA followed their strict to catch you out procedure completly and they assured me they would pay the bill. Came to paying bill and they wouldnt cover it. Claimed it was wear and tear even though it clearly states in my policy that anything under 70000 miles can not be claimed as wear and tear. Car has 62335 miles. And of course they both have been blaming eachother and now are both ignoring my calls. Anyday i ring which is everyday costing me a small fortune both their managners are never in work. Completly pissed i have been ripped of for a small fortune and both these sets of people can get away with ripping customers of.
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#204476 Review #204476 is a subjective opinion of poster.

Lowes of larne sold me a piece of *** for £4700

lowes of larne scam artists sold me a car for £4700 that unknown to me leaked water, no spare tyre, faulty electrics and 8 weeks later turbo goes. Had to be replaced for another £1200. When contacted larne told nothing to do with them warranty with AA. Contacted AA and followed their strict procedure told no problem they would cover cost. Then when came to paying bill they wouldnt pay up.I was told it was wear and tear even though it clearly states in my policy anything under 70000 cannot be claimed as wear and tear. The car has 62335 miles. Both *** buisnesses are ignoring my calls apparently both their managers are never in work any day of the week. Never trust anybody are anything to do with cars again all SCAM ARTISTS.
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2 comments
Anonymous
#690750

I would well believe this I tested a car from them drove like a bucket of CABBAGE!!!!

Anonymous
#206395

This site is about Lowes stores. They sell home improvement and appliances and such.

They do not sell cars. The Lowes you have cited, are not the same Lowes.

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#204473 Review #204473 is a subjective opinion of poster.

Lowes in Seattle, Washington - Didn"t give me the correct cost of 2 countertops

i order countertops from the lakewood wa. lowes.the store associate gave me the total for the purchase,$2100.00 waited 3 weeks for installation, installer came and installed one countertop said his paper work only said one L shape counter. my counter is not L . it straight. long story short store associate only ordred one and now wants another approx $1000.00 for the other one as she forgot to add the square feet of both counters together. store associate says this is lowes cost. not happy at all. if i had know the real cost. i would have had an opprotunity to choose something else.
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4 comments
Anonymous
#792002

sounds like an honest mistake. why wouldn't you expect to pay for the actual item you wanted in the first place. did you not look at the drawing/quote and pricing prior to paying?

Anonymous
#760368

if the price seems to good..... you share some responsibility as well ..

you got what you paid for.. be more informed , it's always someone else's fault isn't it

Anonymous
#307601

didn't price seem a little low to you when you made the purchase? would have been more anywhere else, stop crying and pay for what you want, you can't be an ignorant consumer and expect to be rewarded for it.

you had to see a drawing and then were there for templating.

typical lowes customer.. i don't know anything abouit what I'm purchasing .i want compensation

Anonymous
#207280

Stand your ground, make them eat it. i work for LOWES the squeaky wheel gets greased.

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#203862 Review #203862 is a subjective opinion of poster.
My experience with Lowes' carpet installation was shocking and insulting to decent, honest people. Thankfully, I halted my purchase and will never buy carpet from Lowes. On a room that measured 11' 4" by 19' 4" (rounded up to 12' by 20' - 240 square...
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15 comments
Anonymous
#1318342

Same thing here. Way over on measurement. When Lowes runs a carpet special which

includes carpet, pad, move furniture, haul away old carpet at one low price - beware.

They recoup their money for all these extras by quoting more square feet than you really need!

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#203111 Review #203111 is a subjective opinion of poster.
Sale paper advertisement stated buy 12 inch Hitachi dual miter saw and get a 2 inch Hitachi brad nailer free.We went to the Lowe's store before sale was over which was Sept 23.They said we could pick up nail gun on October 01.I called a week after pickup date and...
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1 comment
Anonymous
#201478

If you are upset because you did not get something for free you have issues.

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#203056 Review #203056 is a subjective opinion of poster.
Poor Service. I am now 2 months into getting my Washing Machine Fixed. I have the extended warranty and it has been an absolute waste of time. 1) Filled out Extended Warranty on line, no response. 2) Go into store, they put me in touch with person online (Good) set up...
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21 comments
Anonymous
#735841

just bought a lawnmower, and to make a long story short, lows took about 3 months to replace it. in the meantime, i had to pay to get my lawn cut.

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#203050 Review #203050 is a subjective opinion of poster.
Loss
$80

Lowes in Paducah, Kentucky - Not a manufacturer or a repair shop.

As someone who has worked in retail for many years, and who currently works for Lowe's I have a couple of things I think needs to be pointed out. This is the reality for most retail firms I would think. 1. Lowe's is not a manufacturer. That Christmas tree that won't light up on one side this year? It wasn't made by us. We just sold it. We didn't sit in the back of the store and say "Hey, let's tear this up so it won't work right next year so the customer will get mad and think we're *** when we won't return it." We had nothing to do with it. Promise. 2. We don't do repairs in the store. Repairs are sent out to shops that the manufacturer has designated to be official repair shops. Whether you have an EPP or not and you have brought your two year old mower in for repair, please don't come in and get angry with the Customer Service associate who has no idea where your mower is. It's not in the back of the store, it's at an off-site repair facility. And please don't pull the "Lowe's doesn't honor their products!" when we want to send it out for repair. The manufacturer is upholding their end of the bargain. Once you've bought something and have had it past the period of being able to return it, then the issue is between you and the manufacturer, not you and Lowe's. See point #1. Lowe's does not manufacture any products. In conclusion, I know some of this sounds pretty harsh. Many Lowe's associates go out of their way to give great customer service. We don't like returning the amount of defective products that we return, because that means we have less money to work with. I personally want every item that goes out of my store to work perfectly and never have a problem. More money to work with means more people on the floor which in turn means better customer service. Unfortunately many things are made very poorly, and it's not just appliances, but also electronics, clothing and even vehicles. Poorly made products hurt everyone's bottom line, businesses and buyers as well.
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5 comments
Anonymous
#289056

I work in a small engine shop that does repair work for Lowes. In August 2011 all Lowes stores will go to a centeral type repair system.

Small engine shops will no longer be doing the work.

So then you mower will be shipped 200 or 300 miles to a centeral repair center and you could be looking at 6 to 8 weeks to get it back. This is what I have been told and only time will tell if I am right or not.

Anonymous
#204672

I work at customer service 99% of the time and we do bend over backwards to help customers who normally are very nice but occasionally you get the egotistical ***hole who expects something for nothing. It is true we stock a broad spectrum of products in which price reflects quality, in order to compete with the Walmarts of the world.

So I say to you MR "where can I buy Quality?", buy Kobalt next time, not Task Force, buy Hitachi, not Black and Decker, spend the money and get the $799 Bosch Dryer instead of the entry level dryer floor sample for $299, buy the Valspar Signature paint instead of the cheap Olympic, buy the Maglite flashlight instead of the cheap $2.99 Rayovac (complete with battery. Need I go on.

Wake up pal! You get what you pay for.

Anonymous
#203856

I worked for Lowes for one summer (Michigan), and I was impressed in how genuine the company was in "making things right" for the customer. They do no manufacture anything, and they use subcontractors to repair, install, etc.

based on the requirements of the manufacturer. If you want to place blame, how about China, India, Viet Nam, and on and on. None of this stuff is made in the U.S. anymore.

That is what your demand for cheap prices got us! Thanks.

Anonymous
#201372

With everything you buy you get what you pay for . Your quality is your choice .

The great thing about Lowe's it deversifies it's inventory so as a consumer I have a choice to buy quality or

cheap. All of us may not have a lot of money to throw on luxury. but I am sure glad that if I do not want to spend alot of money Lowe's can offer the next best thing and with that I am going to be the responsible party to make that decision.

Do your homework. You may graduate form your ignoance.

Anonymous
#201354

True- but maybe you should try selling quality products. I want to buy quality and am willing to spend more for it- but lowes like most retialers are taking the walmart approach. cheap products at moderate prices means more profit bottom line.

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#202991 Review #202991 is a subjective opinion of poster.