Lowes Reviews and Complaints
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50
ISSUES RESOLVED
5K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Lowes sold defective Frigidaire Freezer
We bought a FRIGIDAIRE freezer that was delivered July 19, 2011. Followed cooling instructions to prepare to freeze. Picked up a steer we had processed (600lbs) and put in freezer on July 21, 2011. Everything froze fine, I got hamburger out of it once and a roast on Saturday, July 23, 2011. All was well until today, July 30, 2011. Opened the freezer to get steak out and meat was thawed, blood on everything it was still cold and the bottom portion was still somewhat frozen. Called Lowes who put me through to the warranty department. They could not send anyone out until next Tuesday. Lowes wouldn't bring us another freezer or let us pick one up today to hopefully save some of the meat. Went to Sears purchased a Kenmore and am taking the bloody, stinking freezer back to Lowes. Long story short after 11 days the freezer thawed around 300lbs of meat. Won't buy another Frigidaire product and done shopping at Lowes!
3 comments
Review
Troy-Bilt Trimmers Built To Run 10 Hours, Only | Lowes review from Lawrence, Kansas
Troy-Bilt trimmers require that the valves be readjusted after using 10 hours and every 25 hours afterwards. This information is not provided on the outside of the box. This required an individual to take the motor partially apart adjust both the intake and exhaust valves and torque the head back on correctly. Consumers do not have the knowledge to perform such repair are required to have it done by a professional for approximately $35.00 to $50.00 or more, on a $200.00 piece of equipment. Called Troy-Bilt at 800-296-6215 explaining to them that normal individuals did not have the equipment or know how to repair nor should consumers be required to pay $35.00 to $50.00 to repair every month if used 4 hours a weekend. Someone in the back ground told the individual I was talking to to disconnect the phone immediately. Wouldn't consider Troy-Bilt equipment as a choice of quality. Lowes needs to review what it offers the public in this case I felt Lowes is in as much fault as Troy-Bilt/MTD
Review
Mohawk Wear Dated Carpet from Lowe's | Lowes review from Tuttle, Oklahoma
My husband and I purchased Mohawk Wear Dated carpet from Lowe's and it was installed on May 7, 2010. The carpet was represented to have a 15 year warranty. Since we are in our 60's we expected that we would not have to re-carpet our home again. However, within 6 to 7 months we began to notice problems with the carpet. The heavy traffic areas (i.e. in front of our chairs, under the computer desk and the entrance from the kitchen into the living room) were fuzzy and it was apparent that the carpet was flawed. We filed a claim with Mohawk – they passed it off to Wear Dated who denied our claim, stating there was not a problem with the carpet. Then both Mohawk and Lowe's denied any responsibility. The claims adjuster that Lowe's sent out stated he could see that the carpet looked like a fuzzy sweater and that it was apparent there was a problem with the carpet. Admittedly, all Lowe's did was to sell an inferior product. Mohawk and Wear Dated manufactured the carpet and represented it as a quality product. Additionally, they gave this carpet a 15 year warranty. However, it turns out the warranty is no good because they will not admit that there is a problem with the carpet. I want everyone to know not to buy Mohawk or anything Wear Dated. I would also encourage you not to buy carpet from Lowe's. All of the entities involved went through the motions of handling our claim, but I know when I have been HANDLED! I will continue to shop for other items at Lowe's, but next time I need to buy carpet I will go elsewhere. I can guarantee that I will not buy anything with the Mohawk or Wear Dated name. The quality leaves so very much to be desired and the warranty is apparently only a feel good at the time of purchase kind of thing. Please tell everyone you know what I have shared to make sure this does not happen to anyone else.
2 comments
Review
Product
Lowes Warranty
Don't use Lowe's unprofessional, dishonest installers! | Lowes review from Palmer, Alaska
DO NOT use Lowe's garage door opener installers! They are not professionals, are not honest, and Lowe's will be of no help if you have a problem with their work! After 26 years of service, the old garage door opener at my former residence (now a rental) broke. The sprocket that drives the chain broke, leaving the chain hanging. The door would still go up and down just fine, and my tenants, who have motorcycles, used it daily for a little over two weeks. I purchased a top of the line garage door opener at Lowe's, and also paid them to have an installer come put it in. After two weeks of waiting and several calls to Lowe's, the installer met me at the rental. I let him in, and since the tenant was home, I left to go home (1-mile away) and eat dinner. Half an hour later, I got a call from the installer, saying my garage door was "in really bad shape," and that he had to go. This was followed by a call from the tenant, saying the installer had left the door stuck half-way open. I went to the rental to investigate, and found the cables wound/tangled around the axis shaft. I cut the cables in order to get the door shut for the night. The next day, I called Lowe's, and spoke with the woman I'd talked to when I purchased the opener and installation. She stated that I had signed a contract clearing Lowe's of responsibility for any incidental damage to my property. I asked to speak with a manager, and was given the same information in a slightly rude manner. I called a local overhead door company, who came and replaced the cables on the door. I asked them to fix anything else they saw needing attention, since the installer had told me the door was "in really bad shape." They looked carefully at everything, and concluded that the only thing wrong was the cables needed replacing after the installer had released tension on them and not re-wound them properly. I sent an e-mail to Lowe's via their website, and received a reply that I would be contacted via e-mail within 24-hours by the store manager. I was hoping for (at a minimum) a refund of my installation fee, since the repair had cost $25 more than the installation. Four days later, I received a call from the store manager, who took all of my information and said he would investigate the situation and get back to me. This was the last I have heard from anyone at Lowe's, despite a follow-up e-mail and three phone calls to the store. DO NOT use Lowe's installers! They are not professionals, and neither are they honest. I am extremely disappointed in Lowe's, and I will drive across the state before shopping there again.
3 comments
Review
Service
Lowes Installation
They damaged my car! | Lowes review from Eugene, Oregon
the were loading a chest freezer into my car and just tossed it in and broke off the rear plastic interior panel in the back of my trunk the guy di not seam to care much luckly i found a replacement part cheap at B&R Auto Wrecking. they do sell decent stuff though :) the holiday 5.0 chest freezer has been good and not to loud we got it a few weeks ago and it holds alot of food sorry im ramebling i guss it makes use have 100 words on here i think lowes is okay but should of offered to fix my car
1 comment
Review
Service
Lowes Replacement
Loss
$159
Lowes Rebate Ploys
Lowes has a history of not paying rebates or sending bonus items. The consumer threads are full of disgruntled customers. Often stores hire companies that get paid depending on how much money they can save a chain by beating people out of the rebates they were promised. This has been the subject of litigation which has resulted in customers receiving their losses back. If you did not get a rebate from Lowes, call my cell at 201-926-9200 or email jsantoli@santolilaw.com with your tel no and the details. We are bringing claims to get customers their rebates and rebate items. Jos. Santoli, Esq.
Review
Water ace pump no good | Lowes review from Willimantic, Connecticut
I purchased a brand new pump for my new well i had installed.. upon instalation the pump worked for approx. 1 minute and shut off.. I checked all my valves and pressure tank and wiring to make sure that there was nothing wrong with those areas and they were all find.. my last resort was to take out the pump and check that and to my surprise it wasn't working correctly.. I called Lowes to see if i could exchance for another pump and I was told that they discontinued that pump 9 months ago and that I would have to contact the manufacturer directly.. Now as I sit here with no water, i am extremely pissed and the water ace company better go good for their no good product.. I have two small kids and no water.. It's about 90 degrees here and water would be nice!!! Sincerely pissed off customer in way upstate NY (Plattsburgh) Roger M.
2 comments
Review
Loss
$330
Lowes has the worst possible customer service.
Their returns associate Luz in Austin Texas was extremely rude. Her attitudes need total revamping. I was shocked how she was yelling at me for a return that was within 40 days of purchase, had receipts and product codes in order!!!! If they want customers to return products within a week, they should say so on their receipts and not advertise a return policy of 90 days!!! Lowe's associates need a total customer service training and paradigm shift. They ensure total customer dissatisfaction. Throughout my life I have always shopped at lowe's -- As of now, I am never shopping at Lowe's again!!.
4 comments
Review
I can't get throu to the store on the enternet | Lowes review from Mesa, Arizona
I have been tryiny to contact the lowes store in Surprise Az throu the enternet and get a message that i am trying to perform a malicious act. I don 't understand this please contact me by my e mail jimgranack@yahoo.com I do a lot of shoping there and try to get the prices over the enternet first PLEASE HELP ME jim Granack. It happens on all you stores thruo out the country not just this store. i have tried lowes.com and other points of entrey but none allows me to the individual store that i request
Review
Bad carpet -- terrible customer service/warranty | Lowes review from Lake Mills, Wisconsin
Had Lowes commercial carpet installed by their people in my rental property. It's only 2 years old and its unraveling in every room and coming apart at seams. Got run around from obnoxious man who claims to be installed sales manager. He made 3 appointments and did not show. Had me wasting time waiting for him. No apology, He asked if the tenants had pets. I said they are not supposed to. He eventually denied the claim on his guess that tenant had a pet who damaged the carpet! Ugh. Not surprisingly, the carpet is discontinued. Will not buy carpet there again, So glad I did not purchase their patio doors.
3 comments
Review
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I think Kenmore is made by frigidaire.check it out.
Sochale -
As the rep from Electrolux has taken credit for - the freezer was made by them, not Lowe's. I hope you enjoy the Kenmore freezer, most likely made by Electrolux (Kenmore doesn't make anything). Another bright consumer.
I apologize for the inconvenience and concerns this unit and customer service received from Lowe's has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit? When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.
Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.
Chris Polk
Online Outreach Representative
Electrolux Major Appliances, North America