Lowes Reviews and Complaints
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Lowes review in Waterford, Connecticut: We got ***.
We went in to build our kitchen at Lowes in Waterford CT. We went witht he 18 months no interest and asked the store what the minimum payment. The store manager Jennifer Veno, stated that her payment was an approximate number and we told her that we needed the payment to be around a certain amount. She said it should be around that. When we received the bill it was 3x's the amount. There is nothing Lowes or the credit company can do other than if we claim hardship and ruin our credit. Spoke to the general manager who said that the order could be refunded. My husband ripped out our kitchen in anticipation of the order and I am on bed rest with twins. They offered us to come back and redo the process or to come to my house. I would not work with them again and did not know how they would ever manage to build a kitchen for the payment we could afford based what their policies dictated. They could do nothing for us. I will never use lowes again and I am forced to try to figure out how to pay this bill. I don't have the physical energy or resources to attempt another kitchen design. I am so angry at lowes and they have offered us no compensation. DO NOT USE them for any sort of financing or expect the manager to answer questions knowledgeably.
7 comments
Review
Service
Lowes Manager
Loss
$10
Lowes review in Fort Worth, Texas: Carpet measured wrong in Mothers house.
Last November my mother wanted some new carpet for her living room before Thanksgiving. She check with the local Granbury, Texas Lowes and the carpet was on sale. We asked if it could be installed before Thanksgiving. They told us as soon as it comes in they could install it that week. It came in on a Monday but we never heard from them. I called on a Tuesday or a Wednesday and they would check on it. I never got a call back so I went up there. They didn't get it installed before Thanksgiving. We had a one room measured and was charged for about two rooms. When I called about it they said the installer did this so the installer would not have to put a seam in room. Well, there is a seam in the room. They over charged her. It cost her $1700. to have her living room (one room) carpeted. The carpet was even on sale. We will never do business with Lowe's again. They are a rip-off.
1 comment
Review
Loss
$1700
Lowes review in Harrisburg, Pennsylvania: My contractor was told I must have picked up the tub/surround!
I purchased a tub/surround for a rental home we own. I told them my contractor would pick it up. No problem...until he tried to pick it up. First they told him it wasn't in the computer. Couple of days later he went to pick it up again, nope, couldn't find it, I must have picked it up. (I was under the assumption that my guy had the items and work was under way). Couple of days later I get a message that lowes left wanting to know when we were picking up the tub/surround! So, now I'm blaming it on my contractor...nope...he goes over there again, they can't find it, I must have picked it up! So, this time he says "no" let's go look for it. He said they finally found it waaaay in the back, behind a bunch of stuff! So, we finally have the tub/surround, over a week later! I guess it's my fault, I have never made a purchase from this Lowes (Harrisburg, PA), that was correct. I think they must have a "secret" handshake, or code or something that I don't know. I am not a "total" incompetant, my husband and I renovate old houses, so I spend around $20,000/year, mostly at Home Depot. I renovated my own kitchen last year, and spent nearly $30,000. at HD. Everything was perfect, no problems, nothing back ordered. In future I will skip Lowes and just use Home Depot.
Review
Lowes of york sc is dirty crook
On may 6 we purchased new frigidair fridge. Guy asked when did we want it. We replied as soon as possible- the other was broke. Guy said how does tomorrow morning sound-somewhere between 8am-12am. GREAT. Next am comes and goes. No fridge, no call. 2pm arrives. Still waiting. Finally call them. *** lady says: We don't know where they are but if they said they'd be there then they'll be there. 3pm, 4pm, 5pm- deliverer calls-says be there soon. 6pm, 7pm, 7:30 pm fridge arrives.(@ 12 hours of our wasted saturday). When fridge is installed and old one is removed and deliverers left opened fridge and its the wrong one. Same model but with wire racks- not glass. Will never buy from them again.
4 comments
Review
Lowes Extended Warranty Useless
Do NOT get an extended warranty for Lowe's lawnmower. We bought a Troy Bilt mower one year ago. This year, it wouldn't start. Called Lowe's and they sent us to a service center 15 miles away - Northern Tool. They charged us $60 and said it was water in the tank and not covered under warranty. Took the mower home and it ran horribly. Sounded like a car in constant rev, so we took it back and they tried again. Brought it home - same problem. Tried to mow the lawn anyway and it died any time there was any exertion on the engine - slight uphill grade, small clump of weeds, etc. Obviously, Northern Tool didn't know what they were doing. Called Lowe's again, and their only solution is to have me take it to another dealer - minimum 20 miles away. They offered nothing in compensation for my $60 or my 90 miles in round trips for incompetent service. Also would not refund my cost of their useless warranty. I live in Atlanta, not the boonies, and there are no "authorized" service centers within 20 miles. Warranty is useless to me.
11 comments
Review
Lowes review in Baltimore, Maryland: Furnished me with a bogus estimate
I wanted laminate flooring installed in my kitchen, the kitchen was measured and an estimate was furnished. The estimate was for for 180 sqft my kitchen is 10'x16' and cabinets occupy 36sqft. It is my estimate that the required area would be 140sqft which includes spoilage (10%). In 5 days run around on the phone I was told the measurer was the installer (she isn't), the labor included my $35 I paid for the measure(it was not), the price for the molding was listed as material and much more lying. I decided to go with a company I can trust. You have lost a customer forever. I was shuttle around from the laminate manager, to the estimator, the installer (wh0 hung up on me) to someome named Scott
Review
Service
Lowes Estimate
Lowes review in Beaverton, Oregon: He insulted me and refused to help me.
I Have muching my yard and have spent approx 400.00 dollars on mulch at your Tigard store buying six or seven bags at a time as that is all I can manage in my car. To day when going to your garden dept I could not find a cart to load the mulch on. I spotted a young man stocking potted plants in the isle and asked him where I could find a cart to load the mulch on. His answer was ( They kind of hang out all over ) I asked him if I was to locate one myself he replied ( pretty much ) My eight year old grandson is smarter than that. I then went to your competition and received help gettin the product and also help loading it into the car. I really to not see myself spending much time at Lowes in the future. Wayne Thomas
3 comments
Review
Lowes lies
Wife and I ordered a custom bath vanity from Lowes - cost around $1K. When the contractor who was remodeling the bathroom went to install it he found that we had been sent a 18" vanity instead of the regular 21". After several calls to Lowes they agreed to send the correct vanite and expedite it for a 2 week delivery. 2 weeks came - no vanity! Call to Lowes and the word from the rep was that they never agreed to 2 weeks. It would be another 2 weeks until we got the vanity. What the heck?? 4 weeks for a vanity????? Idiots - never again. We are now at the district rep level and quite frankly I am going to ask for my money back.
2 comments
Review
Service
Lowes Remodeling
Lowes review in Colorado Springs, Colorado: Lowe's Installers and delivery is terrible
Bought a dishwasher from Lowes and they sent someone out to install, A Young guy shows up with his GIRL Fiend in tow. First he wanted to take a hammer to the terracotta floor tile so he could remove the old dishwasher(had no idea there were leveling legs) after i showed him how to do it he pulled the hoses , he then decided he couldn't get them back in the way they were and wanted to strat drilling new holes in the oak cabinets. At this point i finally told him to leave and called the company he worked for. Talked to the owner and he said he would come out and do it himself that afternoon. The door bell rings and who is it ? The same kid that was there before with his girlfriend. I had already ran the hoses through the existing holes (took all of all of 5 min ) So i just told him to go away and I would finish the hook up. Unfortunately it canceled the warranty even though I work with appliances and hook up. But because I did it instead of these Bozos The store said the warranty was not valid.(never did have any problem with it)
2 comments
Review
Loss
$450
Lowes: Do not buy major appliances
On October 18th I purchased brand new major appliances for my newly rehabbed kitchen from Lowe's: refrigerator, stove, dishwasher and microwave. Out of those four appliances, three have broken. A couple of months ago I had someone out to fix the dishwasher. The stove's gas shut-off valve does not work (figured this out after coming home with my newborn to a house full of gas; still have not gotten fixed as I just cannot find the time). On Thursday, April 28th I called Lowe's because my refrigerator had stopped working. Besides losing at least $100 worth of food, I was panicked: I have a four-month-old and work full time; his milk was in the refrigerator. I was told by the Lowe's customer service rep that the earliest appointment she could get me was Friday (the next day). I explained why it was so urgent - she was very nice, sympathized, but still could not help me. It is worth mentioning that I live in a major city (Philadelphia), and it is confusing that as a large company in a major city, Lowe's could not secure someone sooner, especially considering the circumstance. She then explained that I could call the company myself and ask for service that day. Upon calling that company, I was told by them that Lowe's had the wrong information, and they could not perform the work until Monday. I then called Lowe's again, crying, that I could not feed my baby without having refrigeration. Someone different was able to secure service that same day. When the service repairman came to the house, he announced that it would take 7-10 business days to get the part, but that upon shutting off the refrigerator for 24 hours, should magically work. In a major city, and in this day of same-day shipping, I am confused why it would take so long to receive the part. It is worth mentioning that I am still paying off the appliances (almost all broken). It is also worth mentioning that my husband and I, as new parents, also have demanding jobs, which make sitting at home waiting for repair professionals difficult. I lost the following because of the situation: at least $100 worth of food; my baby's breast milk (priceless) and a day of work. I am confused why no one offered to deliver a mini refrigerator to use, especially considering my unique situation with the baby. For anyone that has had a baby, nurses that baby and has to work full-time, they understand how panicky and terrifying it is to lose refrigeration. My house is exactly 2.6 miles away from a Lowe's store; it would have been possible.
3 comments
Review
Loss
$200
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You are an ***. I'm glad you got screwed.
Before you sign your name to anything...you should READ what you are signing and not depend on a sales person to do it for you. If you know the grand total and have 18 months no interest....its easy to figure out what your payments are...take the grand total after taxes and divide it by 18.....YOU DEPEND on a sales person to do your math for you? Come on...you are looking for sympathy for totally unrelated reasons....GROW UP!!
The retailers are not finance experts, not even close. The terms and conditions on the credit agreements, in fine print, outline how the payments are calculated.
All the retailers push there free financing promotions; this is not news.
To all of those people that believed we did this to ourselves. We did a lot of research and know what payment we could afford.
That is why we went that route. As for my kitchen that was a safety hazard, cabinets falling off the wall, haphazard electrical, we had no choice. I am not blaming others for my decisions. It was not instant gratifcation by any means, it was the cheapest kitchen we could manage to get safely.
It would be like buying a car and expecting the payments to be one price and then it is another.
We also had the ability to pay for the kitchen in the end and it was a matter of timing to have a safe place for my family to be. Please don't make judgements that don't apply to the situation
DON'T WORRY, LOWES CAN'T GET THE MONEY FROM U, LET THEM CALL U AND TRY TO COLLECT IT, IN THE MEANTIME SAVE UP MONEY, IT WILL TAKE ABOUT 2 YEARS TO GET THE MONEY FROM U, IN THE MEANTIME SAVE MONEY AND LATER TRY TO SAVE THE AMOUNT TO GIVE THEM A SETTLEMENT, USUALLY 50 PERCENT OFF THE POSTED AMOUNT. DO A CONSUMER SETTLEMENT, IT WILL BE WORTH IT!
If you can't afford a new kitchen, you shouldn't finance it. Stop living above your means.
Save for it and you won't have to deal with things like this. Instantly gratification isn't all it's cracked up to be.
I'm not familiar with Lowe's return policy but I'm guessing you had a few bills come by before it was up. Even then, they offered you a refund and you refused to take it.
They along with every other appliance retailer have next day delivery.
So I don't see your beef.
Plus you have no business doing those same as cash programs if you can't make the payments, since you'll be hit with all the interest at the end anyways. I know that you're "tired" and "don't have the physical energy" or whatever, but it's a big bad world out there and you shouldn't blame other people for your own poor planning and research.