Lowes Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Defective refidgerator and horrible/rude service! | Lowes review from Yuma, Arizona
I bought a rather expensive stainless still fridge from Lowes and from the beginning, it didn't make ice. Lowes would not provide any assistance and at one point, the manager (Yuma Arizona store) approached me and through intimidation basically said there was nothing they would do and to go through the manufaturer. Two years later, I was FINALLY able to get the manufacturer to refund my money! The time and energy wasted arguing with Lowes was enough to for me to never purhcase an item from them and to tell others to go elsewhere. Home Depot or a community store is now my choice of stores.
Maintenance agreement | Lowes review from Caledonia, Michigan
I bought a maintenance agreement $330.00 from lowes for a $3000.00 mower. in a year and 10 days the mower failed. The contract service people have had tne mower for a month. Lowes service people say this is acceptable! There is nothing they can do. What do you think? All my phone contacts with Lowes 800 number left me pissed. The same story there is nothing we can do,I talker to three levels of management,same response "nothing we can do". I will never buy a maintenance agreement on any Lowes product again. Would you buy one?
Damaged my floor/wall during a delivery. | Lowes review from Grapevine, Texas
One month ago I purchased a front load washer from our local Lowes. The next day my machine was delivered. During the delivery a wall and my floor was damaged and the machine was making this god for awful noise! It sounded like a wrench was inside the machine banging on the glass during a wash! I contact a mgr and was told someone would be back to my home that afternoon. No One ever showed. Called the next day and same result. Finally I got some action after literally going to the store and showing my butt! I was told that a claim had been filed with their insurance (SRS) and that they would be contacting me with 48 hrs. They did. I was asked to summit a statement and estimate by fax. I had it for them in two days. After not hearing from them in two weeks I call to check on my claim and was told that I had been forgot about that it was a good thing I called. I was told that they wanted somebody for them to come out and check my damages that they wanted a estimate from someone that wasn't related to me or would be byass to me. My estimate was from my brother-n-law that has been installing floors for 24 years. I asked before getting the estimate from him if it would be ok but yet now it wasn't. There has now been 3 people in my home taking pics, doing measurements,etc and yet they want a now 4th person to come! It's like they think if they keep dragging me alone that I will finally just say forget it. I was told that this is a one time incident that I am the first person to ever complain about their services. Well from doing a google search I'm not the first by no means! needless to say I will never do business with any Lowe's again and as of yesterday I have started consulting a lawyer on this matter. The sad thing about it, is that this should have never gone this far. I just want my floor fix. thank you for your time.
Lowe's Total Ripoff | Lowes review from Discovery Bay, California
We got an estimate at Lowe's for flooring, using the deal of free installation. The flooring was about $1800.00, and the free installation was another $2000.00 so it wasn't free. We paid $35.00 for them to measure the floor before we received the estimate (the $35.00 would be applied to the total price). We lost that money when we saw the estimate and couldn't afford the total. On top of that, they sold our name and phone number to every telemarketer on the planet, so now we get about four annoying calls a day.
Did not let me return table saw | Lowes review from Hickory, North Carolina
went to return a skill table saw i had used less than 4 hours of running time the same blade that came with the saw was on it they could not find a item number on it the only way they said to get refunded was to call my credit card company and see if they had a record of me buying it and then bring a copy to show them. well just so lowes knows i am a building contractor and i have bought almost all my tools from your store and i will never buy another tool again.
Sold me used electric eye | Lowes review from Mexico, Missouri
cyydStore 30880-71211-06794 on 7/12/11 I sI bought an electric eye for a motion light fixture from Lowes this morning and when I got home and opened the box surprize surprize it contained a used eye. Some body had brought it back and got a new one free. This happeneds often because the store people do not check their returns. Then I took the eye back another lady beside me had brought back a box of kitchen drinking glasses. The checker did not open the box and check if all the glasses were in there. She just gave her cash back with no on signing anything. I did not have to write anything on paper why I had a complaint. Lowes don not seem to care.
Won't replace sump pump with 5 yr warranty | Lowes review from Independence, Missouri
I live in Independence MO and on May 6, 2007 I purchased a 1/2 hp Water Ace sump pump that had a 5 year warranty. Today the sump pump went out and I have almost a full year of warranty left. I called the manager at Lowes and they told me that I would have to send it to the manufacture as they will only replace within the first year. What a Fu_cing bunch of BS!!! That is really going to do me a lot of good today while my basement floods. If you buy a car part from an auto parts store and there is a lifetime warranty on the part and you have trouble you simply bring it back to the store and they give you a new one and deal with the manufacture who sells to them on a daily basis....this is the way it should be and not make the customer deal with the problem. I think that Low life Lowes could send the pump back to the manufacture on the next truck with the rest of the ***. Fu_k Lowes, Carl Bryant firstname.lastname@example.org
Lowe's Doesn't Know Quality | Lowes review from Hopkinsville, Kentucky
Purchased a ceiling fan to only find out the motor was defective. Of course you can only discover this after you've installed the fan. I figure I spent about 2 and half hours between the purchase, installation and return so the least I could do is spend the same amount of time complaining on the internet. Sadly, the days of being able to purchase quality products are long gone simply because it is not in Lowe's best interest. They are only concerned about price and volume and with a business plan of build it and they will come you really have no choice but to do business with them. Really, think about it, the only alternative in most areas is Home Depot, the same poor quality and service but with a different color. I guess you just have to decide if you want to get screwed by Blue or Orange. The only problem is my screw driver broke last week. You can guess where I purchased it.
Lowes screwed up my floor installation
I bought my vinyl flooring from Lowes of Hermitage Tennessee. From the very first promise to the visit from, Larry, regional supervisor of installation Lowes fulfilled zero (0) of their promises. They did not call before delivering, or installing, just showed up! They "redefined" the guidelines for laying the louann after I had it laid and charged and extra $200 although they did not relay any of it. They charged for supplies they did not use but did not offer a refund and most importantly they installation job was totally botched! The floor is wavy, the quarter round looks like a kindergarten class installed it. I have talked with 3 different folks in the installation department: Donald, Justin, Cathy; the store manager, Stefan; and the regional supervisior for installation, Larry. Although each agreed my complaints were valid and each one is "sorry for my inconvenience" and have stated Lowes did not follow their own policy none of them actually fixed the problem. Never, never, never have Lowes of Hermitage, Tennesse intall anything in your home.
Wasted my time,poor customer relation,lowes lost sale
Had a list of lumber and building supply needs,my builder made the list. Whent to Lowes in Maplewood Mo . Asked for help,waited 18 minutes for help to arive,the young man did not know much about nothing,It was a waste of my time.(was there for over 35 miutes) He did say sorry we dont have anything but the 72 2x4x12ft did not buy them. When up to HomeDepot(I dont like HomeDepot)and was waited on in about 4 minutes and purchase everything I needed, total sale $768.00 and change. If it was my business I would want to know.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?