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Lowes in Philadelphia, Pennsylvania - Poor Customer Service

My husband and I are remodelling our home so I am a frequent customer to Lowe's 2385 in Sayre, PA. After my encounter yesterday with the woman at the return desk I had to say something. It was a simple cash return as always and yet her attitude is always very unpleasant, never a hello or have a good day. As you first enter the store, she glares at you. Her name is Elaina and she has a nasty attitude to go along with her tattoos. Not someone I would want representing my store. Management should rethink their employees.
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Review
#201315 Review #201315 is a subjective opinion of poster.

Lowes in Beaumont, Texas - MR.LJ.store in Lake Charles, La. lied to me

I CALLED THE LOWES STORE IN LAKE CHARLES, LA. YESTERDAY (10/1/10), WHICH IS APPROX. 45 MILES FROM WHERE I LIVE,(TEXAS),BECAUSE MY LOCAL STORE DOES NOT CARRY WHAT I NEED. I ASKED THE OPERATOR @ THE STORE FOR THE CONTRACTOR DESK AND THEN TALKED WITH A ASSOCIATE. I ASKED IF THEY CARRIED "DOW" RIDGED BLUE FOAM SHEETING 2"X4'X8' AND HE SAID YES THEY HAD 32 SHEETS IN STOCK. I DROVE THE 90 MILES ROUND TRIP ONLY TO FIND OUT THE THICKEST THEY HAD WAS 1/2" THICK. THE 2" PRODUCT THEY HAD WAS ANOTHER BRAND (WHITE)AND WITH A SOFTER DENSITY. I WASTED MY TIME (1 1/2 HRS.)DRIVING, GAS,& MILEAGE ON MY TRUCK, BECAUSE OF SOME *** THAT WAS TOO LAZY OR HAD RECTAL CRANIUM DISEASE TO GO CONFIRM WHAT HE HAD IN STOCK. """ I AM PISSED """ I WILL NOT DO BUSINESS WITH LOWES AGAIN!!!!!! LJ
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Review
#201046 Review #201046 is a subjective opinion of poster.

Lowes in Henderson Nevada is the Worse

I have never been to a Lowes Home Improvement Store with such a disregard for customer service. At the Lowes on Marks Street in Henderson Nevada no one seems to be available to help you and when they see you they head in the other direction. One employee that I encountered was on a personal phone call and acted like he did not see me patiently waiting to talk to him. When he finally got off the phone he seemed to be preoccupied and disinterested when helping me. The management team wasn't any better and had numerous excuses in defense of the sales associates and their lack of interest and customer service skills. It seemed that they are giving me a standardized response from some company handbook. Do yourself a favor and drive a little out of your way and shop at the Lowes on South Boulder Highway.
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1 comment
Anonymous
#222690

:grin That's no true. I am a Realtor and have being using Marks Street store for the last 6 months.

In all areas they have a great customer service, special at commercial service desk. Julius and Brian are taking care of me and my clients and I never had any problems, only satisfaction.

Review
#201015 Review #201015 is a subjective opinion of poster.

Lowes In Henderson Nevada Sucks

The management team at Lowes on Marks Street in Henderson, Nevada is the worse that I have ever experienced since I started doing business with Lowes. The manager does not return phone calls even after the store operator states that he is in the store but he is busy and will call you before he leaves for the day. So after patiently waiting for a return phone call you end up calling the store and finally reach him. He then responds to your complaints with unsatisfactory and condescending remarks. And his response to your dissatisfaction; if you don't like our service go down the street to Home Depot. Gladly!!!
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1 comment
Anonymous
#209649

If you think they have bad management you should visit the Spokane Valley, WA. store.

We were in there about a month ago waiting for service at the plumbing desk an so I push the customer assistance button, after a couple of pages overhead we saw an older man with a blue vest on and we thought we would get some help, but instead he looked at us and turned around and started to walk towards the front of the store, that's when we noticed it read service manager on the back.

To make it short we ended up Home Depot which is about two and half blocks away. Very poor service and it doesn't seem to do no good talking to the customer care since the same people are still there.

Review
#201011 Review #201011 is a subjective opinion of poster.

Lowes in Chattanooga, Tennessee - Don't buy kitchen cabinets from Lowe's

I ordered for plywood kitchen cabinets from lowe's in September 2010, and they came and installed presswood cabinets in my house, I talked to the manager Jerry of the Lowe's at Hwy.153 Hixson, TN, and they said you signed up on the contract early, which they made me to do so, So you can't neither complain nor go to court because of our policy. What kind of nasty policy is that, could some one help me with ideas to get my money back. I will try my best to get my friends, away from lowe's.
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2 comments
Anonymous
#198925

I talked with the store manager, what he said was you signed on the contract, that is what you ordered, we can not do any thing else.

I contacted with district manager Shawn, he said the same thing too, But now he is offering a 10% back to me with a writen warrenty from the company.

Anonymous
#198325

This is an easy fix. Have you spoken with your designer?

What did he/she say? Tell me about your cabinets. Tell me what the hole expierence was like. People make mistakes.

It's no big deal. But this is an easy fix.

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Review
#200976 Review #200976 is a subjective opinion of poster.
Loss
$4900

Went to Lowes to buy a Water heater,no Help available

I visited Lowes in League City ,Tx # 2821 at 7:30 PM to Buy a Water Heater.No help available.Asked 2 emplyees for help and they told me that they would call some one to help me. I waited 15 minutes, and no help arrived.The store had very few employees working .It seems like a skeleton crew .I had workers at home waiting to install the Water Heater. I finally Left Lowes and drove to HOME DEPOT and purchased a 12 year warranty Water Heater.If lowes want customers to shop in the evening ,then they have to have enough employees working in order to properly service the customers.
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Review
#200939 Review #200939 is a subjective opinion of poster.
Loss
$650
I had worked for Lowe's for seven years started: 2 months as CSA (03) 1 1/2 yrs as team lead (04) 3 yrs as dept. mgr. (04-07) 2 1/2 yrs as zone mgr. (07-10) As a zone manager (senior management) you are incharge of handling anywhere from 15-50 employees daily and...
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12 comments
Anonymous
#1098231

this is so true, it is currently happening now . don't question any store manager or above or you will be retaliated on.

I have called regional HR and he just takes up for the store manager. I am keeping a journal of each day that I work and what happens because I have a feeling I am being pushed out.

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Review
#200806 Review #200806 is a subjective opinion of poster.

Lowes in Reston, Virginia - Seems to me

Everyone on this site seems to be a Yank. It just aggravtes me to have to go out in public and listen to the whinning and complaining. Use a little patients and don't expect everyone to know exactly what you do. We all learn something new everyday. So keep your jerkness at home. We know the dog wouldn't play with you up home and maybe you should go back and try again. It's all been messed up where you came from, that's why you're here, and now it's fastly becoming more and more intolerable here.
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3 comments
Anonymous
#559011

u got to b management

Anonymous
#198370

How about before we criticize others, we learn basic spelling...or at least utilize our spell-check feature...? Sorry, just another pet peeve I have with others who take joy in putting other people down.

Anonymous
#198362

:cry Seems to me that you are the one whining now. In addition, *** "patients" in this context is spelled "patience".

There was a reason we won the war and you prove it everyday. :grin :roll

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Review
#200787 Review #200787 is a subjective opinion of poster.
I purchaced a whirlpool cabrio washer and dryer from lowes in 2007 and have and problems with the washer 2 to 3 times a year, since i have requested to have them, replace it with a new one, they say well ot has to be 2 consecutive same problem incidences then its 3 now...
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31 comments
Anonymous
#1430428

I can’t even tell you how disappointed I am. This washer has destroyed my clothes and towels.

I’ve tried to reach out to company but they want me to call for service. What would I call for? Washer works, it just makes holes in clothes in towels. There are so many complaints about this.

If anyone know how to begin a process like this, please let me know.

Trust me, when I write a review about something, it’s got to be either really good or really bad. I don’t have time do write things like this.

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Review
#200782 Review #200782 is a subjective opinion of poster.
Loss
$945

Lowes in Washington, District Of Columbia - Complaints on your microwave

YOUR appliances are junk i am telling customers not to buy your junkey appliances.i have had mind about a year it cracking and peeling inside this junky microwave.you should have to replace it.i bought it at LOWES LUMBER YARD IN FT.SMITH AR.i will never buy another ge appliance again.i will write the editor on your appliances here in ok and all states warning them about your junk you sell to the customers.at least give us another microwave.we work for a living .where you people set behind a *** desk.and draw big money off of your customers.thats ok because you do have to answer to god all mighty.i wouldnt want to be in your shoes.not for a minute.i hope your company is proud of there selfs for ripping off your customers.after all if it wasnt for your customers.guess what you would be out of a job.and you wouldnt be driving these big luxery cars and living in these big luxery homes.your president of the company,should want to please the customers.
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3 comments
Anonymous
#246287

to who you are your ge appliances are on the low side compared to the other brands and so is your iq

Anonymous
#245941

no one said you are elves,but if you are going to handle ge appliances then they need to work and also you may not sit behind a desk,but some one is getting rich.judging by my letter it got your attention,and your frigidaire are good appliances i never had any trouble out of them i had them for years,infact i just bought some brand new ones and paid over a 1000.00 cash,one was a side by side the other was a freezer,and i must say the side by side come from wash.dc.so my advise to you is dont carry the ge appliances.you have a good day who ever you are and god bless you

Anonymous
#195931

Uh, ahem....I work for Lowe's and trust me, I do not sit in a big *** desk drawing big money. Also, last time I looked, our Lowe's store does not have a team of Elves working at a table in the back assembling microwaves or any other appliances that we sell.

They are made by GE, Whirlpool, Frigidaire, etc, NOT LOWE'S.

Rather than complaining here on the board, I would instead invest in a book on improving one's grammar, that seems to be more of a problem for you, sir or ma'am, judging by the typographical errors in your letter. But have to admit, pretty good for Arkansas.

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Review
#200737 Review #200737 is a subjective opinion of poster.
Loss
$100