Lowes Reviews and Complaints
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Don't use Lowe's unprofessional, dishonest installers! | Lowes review from Palmer, Alaska
DO NOT use Lowe's garage door opener installers! They are not professionals, are not honest, and Lowe's will be of no help if you have a problem with their work! After 26 years of service, the old garage door opener at my former residence (now a rental) broke. The sprocket that drives the chain broke, leaving the chain hanging. The door would still go up and down just fine, and my tenants, who have motorcycles, used it daily for a little over two weeks. I purchased a top of the line garage door opener at Lowe's, and also paid them to have an installer come put it in. After two weeks of waiting and several calls to Lowe's, the installer met me at the rental. I let him in, and since the tenant was home, I left to go home (1-mile away) and eat dinner. Half an hour later, I got a call from the installer, saying my garage door was "in really bad shape," and that he had to go. This was followed by a call from the tenant, saying the installer had left the door stuck half-way open. I went to the rental to investigate, and found the cables wound/tangled around the axis shaft. I cut the cables in order to get the door shut for the night. The next day, I called Lowe's, and spoke with the woman I'd talked to when I purchased the opener and installation. She stated that I had signed a contract clearing Lowe's of responsibility for any incidental damage to my property. I asked to speak with a manager, and was given the same information in a slightly rude manner. I called a local overhead door company, who came and replaced the cables on the door. I asked them to fix anything else they saw needing attention, since the installer had told me the door was "in really bad shape." They looked carefully at everything, and concluded that the only thing wrong was the cables needed replacing after the installer had released tension on them and not re-wound them properly. I sent an e-mail to Lowe's via their website, and received a reply that I would be contacted via e-mail within 24-hours by the store manager. I was hoping for (at a minimum) a refund of my installation fee, since the repair had cost $25 more than the installation. Four days later, I received a call from the store manager, who took all of my information and said he would investigate the situation and get back to me. This was the last I have heard from anyone at Lowe's, despite a follow-up e-mail and three phone calls to the store. DO NOT use Lowe's installers! They are not professionals, and neither are they honest. I am extremely disappointed in Lowe's, and I will drive across the state before shopping there again.
They damaged my car! | Lowes review from Eugene, Oregon
the were loading a chest freezer into my car and just tossed it in and broke off the rear plastic interior panel in the back of my trunk the guy di not seam to care much luckly i found a replacement part cheap at B&R Auto Wrecking. they do sell decent stuff though :) the holiday 5.0 chest freezer has been good and not to loud we got it a few weeks ago and it holds alot of food sorry im ramebling i guss it makes use have 100 words on here i think lowes is okay but should of offered to fix my car
Lowes Rebate Ploys
Lowes has a history of not paying rebates or sending bonus items. The consumer threads are full of disgruntled customers. Often stores hire companies that get paid depending on how much money they can save a chain by beating people out of the rebates they were promised. This has been the subject of litigation which has resulted in customers receiving their losses back. If you did not get a rebate from Lowes, call my cell at 201-926-9200 or email email@example.com with your tel no and the details. We are bringing claims to get customers their rebates and rebate items. Jos. Santoli, Esq.
Water ace pump no good | Lowes review from Willimantic, Connecticut
I purchased a brand new pump for my new well i had installed.. upon instalation the pump worked for approx. 1 minute and shut off.. I checked all my valves and pressure tank and wiring to make sure that there was nothing wrong with those areas and they were all find.. my last resort was to take out the pump and check that and to my surprise it wasn't working correctly.. I called Lowes to see if i could exchance for another pump and I was told that they discontinued that pump 9 months ago and that I would have to contact the manufacturer directly.. Now as I sit here with no water, i am extremely pissed and the water ace company better go good for their no good product.. I have two small kids and no water.. It's about 90 degrees here and water would be nice!!! Sincerely pissed off customer in way upstate NY (Plattsburgh) Roger M.
Lowes has the worst possible customer service.
Their returns associate Luz in Austin Texas was extremely rude. Her attitudes need total revamping. I was shocked how she was yelling at me for a return that was within 40 days of purchase, had receipts and product codes in order!!!! If they want customers to return products within a week, they should say so on their receipts and not advertise a return policy of 90 days!!! Lowe's associates need a total customer service training and paradigm shift. They ensure total customer dissatisfaction. Throughout my life I have always shopped at lowe's -- As of now, I am never shopping at Lowe's again!!.
I can't get throu to the store on the enternet | Lowes review from Mesa, Arizona
I have been tryiny to contact the lowes store in Surprise Az throu the enternet and get a message that i am trying to perform a malicious act. I don 't understand this please contact me by my e mail firstname.lastname@example.org I do a lot of shoping there and try to get the prices over the enternet first PLEASE HELP ME jim Granack. It happens on all you stores thruo out the country not just this store. i have tried lowes.com and other points of entrey but none allows me to the individual store that i request
Bad carpet -- terrible customer service/warranty | Lowes review from Lake Mills, Wisconsin
Had Lowes commercial carpet installed by their people in my rental property. It's only 2 years old and its unraveling in every room and coming apart at seams. Got run around from obnoxious man who claims to be installed sales manager. He made 3 appointments and did not show. Had me wasting time waiting for him. No apology, He asked if the tenants had pets. I said they are not supposed to. He eventually denied the claim on his guess that tenant had a pet who damaged the carpet! Ugh. Not surprisingly, the carpet is discontinued. Will not buy carpet there again, So glad I did not purchase their patio doors.
Defective refidgerator and horrible/rude service! | Lowes review from Yuma, Arizona
I bought a rather expensive stainless still fridge from Lowes and from the beginning, it didn't make ice. Lowes would not provide any assistance and at one point, the manager (Yuma Arizona store) approached me and through intimidation basically said there was nothing they would do and to go through the manufaturer. Two years later, I was FINALLY able to get the manufacturer to refund my money! The time and energy wasted arguing with Lowes was enough to for me to never purhcase an item from them and to tell others to go elsewhere. Home Depot or a community store is now my choice of stores.
Maintenance agreement | Lowes review from Caledonia, Michigan
I bought a maintenance agreement $330.00 from lowes for a $3000.00 mower. in a year and 10 days the mower failed. The contract service people have had tne mower for a month. Lowes service people say this is acceptable! There is nothing they can do. What do you think? All my phone contacts with Lowes 800 number left me pissed. The same story there is nothing we can do,I talker to three levels of management,same response "nothing we can do". I will never buy a maintenance agreement on any Lowes product again. Would you buy one?
Damaged my floor/wall during a delivery. | Lowes review from Grapevine, Texas
One month ago I purchased a front load washer from our local Lowes. The next day my machine was delivered. During the delivery a wall and my floor was damaged and the machine was making this god for awful noise! It sounded like a wrench was inside the machine banging on the glass during a wash! I contact a mgr and was told someone would be back to my home that afternoon. No One ever showed. Called the next day and same result. Finally I got some action after literally going to the store and showing my butt! I was told that a claim had been filed with their insurance (SRS) and that they would be contacting me with 48 hrs. They did. I was asked to summit a statement and estimate by fax. I had it for them in two days. After not hearing from them in two weeks I call to check on my claim and was told that I had been forgot about that it was a good thing I called. I was told that they wanted somebody for them to come out and check my damages that they wanted a estimate from someone that wasn't related to me or would be byass to me. My estimate was from my brother-n-law that has been installing floors for 24 years. I asked before getting the estimate from him if it would be ok but yet now it wasn't. There has now been 3 people in my home taking pics, doing measurements,etc and yet they want a now 4th person to come! It's like they think if they keep dragging me alone that I will finally just say forget it. I was told that this is a one time incident that I am the first person to ever complain about their services. Well from doing a google search I'm not the first by no means! needless to say I will never do business with any Lowe's again and as of yesterday I have started consulting a lawyer on this matter. The sad thing about it, is that this should have never gone this far. I just want my floor fix. thank you for your time.
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