store service customer service customer home manager home depot order depot money
1.0
Details
We purchased both a Maytag washer and dryer 2 years ago at Lowes and paid for the 5 year extended warranty on both. Since purchasing we have had the dryer repaired twice, both times it took a week or more for repairs to be made. Recently our washer also needed...
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3 comments
Anonymous
#1716559

the warranty is used when it is replaced. that's what it is there for. when you get a new one you have to buy a new warranty.

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Review
#1578131 Review #1578131 is a subjective opinion of poster.
Product
Lowes Washing Machine Warranty
Pros
  • Price
  • Prices good
Cons
  • Warrany guy out and warrranty service
  • Warranty
Reason of review
Warranty issue
Loss
$160
Preferred solution
Let the company propose a solution

BAIT AND SWITCH | Lowes review from Clearwater, Florida

1.0
Details
December 23, 2018 Lowes Manager Adam brought a set to my home, he then proceeded to install it incorrectly. Then they sent someone out he installed the dryer, that installation failed fire marshall inspection. I was promised my money back. Six months later I have 52 phone calls and emails from Lowes. They owe me $1,100. $300. Plus rebate cards. They have done nothing except put me off. To sum this up, I have a washer and dryer in my home I never chose, don't want and can't use because the dryer is a fire hazzard. Flirida Attorney will get a file report first thing Monday morning. Joanne Brady
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Review
#1577691 Review #1577691 is a subjective opinion of poster.
Service
Lowes Washer And Dryer Combination Installation
Cons
  • There are other home improvement stores to go to
  • Communication between sales and delivery company
  • Dont care about you once they have your money
Reason of review
Lowes is crazy, I have A W&D in my home I didn't choose and can't use. I start the process Monday Morning with the Florida Attorney General, then on to the Court House to file on a Company and individual level.
Loss
$10
Preferred solution
GET IT DONE! SIX MONTHS IS CRAZY
Tags
  • Worst Experience I Ever Had

Carpet Purchase and Installation | Lowes review from Pompano Beach, Florida

5.0
Details
I purchased StainMaster carpet from Lowe's. They use Keller Interiors for the installation. I am TOTALLY PLEASED with the carpet and the installation. DON'T BELIEVE ALL THE NAY SAYERS! The job was flawless and perfect in every way. I could not be more pleased!
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Review
#1577576 Review #1577576 is a subjective opinion of poster.
Service
Keller Interiors Carpet Installation
Reason of review
Exactly as described/ advertised
Tags
  • Great Experience In Every Way

Horrible customer service | Lowes review from Gresham, Oregon

1.0
Details
We went to wood village Lowe’s because we needed help with our screen. We were told to go to isle 47. When we went to the desk on isle 47 the worker would not get out of his chair to help. He just told us to go to isle 47. Then we went back once we could not find what we where looking for and he then still would not get out of his chair. He then called for help and we waited for over 20 minutes and nobody showed. We finally gave up. Never had seen worse customer service in my life. I think I want to take my business to Home Depot.
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2 comments
Anonymous
#1711939

There may be a number of reasons he didn't get up and help you. Perhaps he had a disability that kept him from walking the aisles.

It's also possible the screen was handled by a different department and he paged someone from that department to help you.

Do you go into a grocery store and expect the person stocking produce to get you a steak out of the meat case? If you really want service you should shop a local hardware store like ACE rather than a big box store.

Tony m
#1711959
@Anonymous

you are right that could be 100% true. He did try to call for someone to come help.

That does not excuse nobody coming to help after 20 minutes. I have worked retail and customer service my for many years and would not make a customer wait that long.

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Review
#1576847 Review #1576847 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service - sub contrctor - corp head robert niblok
Reason of review
Poor customer service
1.0
Details
Faulty Travertine Tile:Class Action Needed - Lowes review
I fought with Lowe’s for over several months on this. At that point, I only had a few holes. They sent a Lowes team out and offered to fix it. I told them I wanted my money back for the tile and the installation cost. They refused and I started to work with “3 on my...
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2 comments
Anonymous
#1711930

Who wrote $7.00 monetary loss? The entire thing is a loss. I holes everywhere

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Review
#1575854 Review #1575854 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$7
Preferred solution
Full refund
2.0
Details
We ordered a LG door in door refrigerator on May 24 2019 from the Smithfield NC location. We were told it was not in the warehouse and would take 5 weeks to come in. The refrigerator was delivered on June 30. The problem is it is the wrong refrigerator. I told the...
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1 comment
Anonymous
#1711441

Have you called their customer care? they might be able to help you see where the error happened and get you a answer

Review
#1575102 Review #1575102 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • Wrong refrigerator
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Exterior door installation | Lowes review from District 3, Louisiana

1.0
Details
I ordered 2 exterior doors and 2 storm doors. The exterior doors were installed. The work is sub standard. Light and air are coming in under the sill. It is crooked. Door locks are hard to engage. 1 fiberglass door has 2 inch damage. I called lowes multiple times I wrote website multiple times to no avail. I think their either incompetent or trying to get me to quit complaining so they dont have to fix the problem. I will never order another install job from them. Customer service is
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Review
#1574589 Review #1574589 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • Discount for veterans
Cons
  • Failure to admit responsibility and resolve the issue
Reason of review
Damaged or defective
Loss
$1700
Preferred solution
Let the company propose a solution
Tags
  • Poor management skills
1.1
Details
The intial sales reps were courteous, but the rest of Customer Service is HORRIBLE! It has been a year now since we ordered window installation last July which didn't actually begin happening until September and has not finished yet until this July. The installer has...
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Review
#1574487 Review #1574487 is a subjective opinion of poster.
Service
Lowes Window Installation
Pros
  • Used to like their quality and brand
  • Initial customer service
Cons
  • Aphaty towards the client
  • Lack of professionalism
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Total Customer Service Failure

Rebates | Lowes review from Knox, Indiana

Submitted rebates it. Says they were sent but never received
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1 comment
Anonymous
#1711444

have you tried calling the rebate number? or lowes' customer care? i had a similiar situation and they pushed it up the latter 2 weeks later my rebate was approved.

Review
#1574412 Review #1574412 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Online rebate submission doesnt work
Reason of review
Problems with payment
Loss
$50
Preferred solution
Let the company propose a solution

Lowe's doesn't honor rebates | Lowes review from Houston, Texas

1.0
Details
Tried paint rebate - submitted as specified - rebate center pretends the receipt didn't include a qualifying item.
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1 comment
Anonymous
#1744546

The website on my receipt for the paint rebate was not correct. When I went to the store about it, a girl named Hannah went to lowes.com website and scrolled down to rebates and was able to take care of it for me.

Review
#1574192 Review #1574192 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised