Anonymous
map-marker Conroe, Texas

Washing machine

Broke down after 3 months, on hold for 40 minutes trying to schedule repairs, lousy customer service. Was told because I did not purchase extended warranty, which goes into effect after a year they could not guarantee product after repair, would not accept return of the product and basically I am out of luck. They suggested I must have gotten one of the few machine that would not function properly and that was too bad, so sad!!!! I informed the person that I had bought from Home Depot and never had a problem with their products and would never use LOWES again!!!!
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Loss:
$300
1 comment
Guest

It doesn't make any difference where you bought the machine. The manufacturer is responsible for the 1 year warranty that comes with the machine, not the retailer.

The manufacturer warranty covers REPAIR not replacement of the machine. Read your warranty and it will tell you to contact the manufacturer for repair. Who are you trying to schedule service with?

Hopefully you are calling the manufactures service number as they won't pay for warranty repairs unless they are made by an authorized service company. Hope you feel proud of you childish outburst with the person you were talking to.

Anonymous

Bad Service Review

I've had awful service multiple times, as if I'm inconveniencing the person I ask for help. Their washrooms are always in god awful condition. They stink and I can always rest assured that the washroom at any lowes will smell like an old gym sock full of fresh hot ***.
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Wess Hpo
map-marker Upper Black Eddy, Pennsylvania

Lowes - Installation Review from Upper Black Eddy, Pennsylvania

Started kitchen reno with lowes in april... we did all demo and clean up! All they had to do was install cabinets, counter, backsplash and appliances. Mid june the cabinets finallt went in....now we find the counter will not be ready or installed until july 21 with plumbing/sink and backsplash to follow after that on some unspecified date. This is a 120sq foot kitchen! Nobody knows what they are doing at lowes. The first contractor quit and we had to wait till they found another. Management could care less. Called corporate and they could care even less! Do not use lowes!
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Anonymous

Review about Riding Mower

I purchased a troy bilt riding mower last year and within 3-4 months the transmission went out. After dealing with the request for money as fees Lowes finally had it repaired. This week the mower is displaying the same issue.... haven't had the mower for one full season without issues. Guess Lowes does not stand behind their products. Buyer beware... go to another retailer.
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Anonymous
map-marker San Antonio, Texas

Lowes - Product Delivery Review from San Antonio, Texas

Ordered product they told me they would contact me by phone went 5 days after estimated delivery to store to see if it was in they barely got to it once I was in person told me to wait 8-10 days gave it 20 just to be sure I called they said 2 more days that they had it on their paperwork that it was on the way so I go once again to store in person because I didn't get a single call they ordered the wrong $‼️❗️‼️So all that for nothing. Ended up getting product sooner at Home Depot. Thanks for nothing!!!!! They can at least keep in contact with the customer so they won't have to baby sit the employees on who's getting what and wheeeeennnnn
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Anonymous
map-marker Sunrise, Florida

Bad Customer Service Review

I needed Assistance couldn't get any help just left after an hour of being passed to next person with bad attitude s store 1136
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Colonel Ioz

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Verified Reviewer
| map-marker Albany, New York

Deck Review

Purchased a 5000 plus deck for install over a month later they have all money and I have nothing.
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Anonymous

Wrote a Bad review for a Briggs & Stratton Power washer that was rejected

Does not live up to the B&G Quality Does not live up to the B&G Quality First day, assembly was easy and intuitive, the wheels fell off, plastic construction plastic axle pressure fit no positive way to keep the wheels attached. 2. Actually the motor and pump are great! 3. The pressure hose reel rubs on the plastic body, the pressure hose has a permanent coil and is hard to keep from tangling, the multi-nozzel is nice (buy one for your new washer) 4. the selector switch for the detergent dispenser is hard to turn, after the *** shaft broke I saw that it was made from plastic. 5. The clip on the machine for the spray wand, is cheep plastic (as is the whole unit) and broke when I bumped the sprayer handle while move the unit. Note: this is a Briggs & Stratton name product, they used to stand for quality, now I wonder.
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3 comments
Guest

I also wrote a review for paint that I purchased at lowes, the quality of the paint was poor and it would not let me post a review .. Apparently they don't want people to know the truth..

Then again it's a big bad corporation ..

That's what's taken over America is corrupt corporations .. And *** poor service and poor quality seems like the new norm

Guest

Probably rejected it because it didn't make sense. Who is B&G that you keep talking about?

First B
reply icon Replying to comment of Guest-835844

B&G stands for some home product thing I think.

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Anonymous

Horrible Customer service

there was a deckbox on sale that I was interested in. Went to the garden section, and the associates indicated it was sold out. asked if there was some sort of rain check, and both associates indicated no. So I left the area, then went to another department, asked them the exact same thing. This associate was very patient, and indicated we can buy it now, and pick it up later. So we went to customer service, asked for this, and they refused, and said the associate was mistaken. I asked to have him called over, and sure enough he was right. This took about 1 hour!!! there were at least 5 people at the customer service area, and all were chit chatting, and could of cared less if I was waiting or not. It was if I was a bother to them. After this experience i will no longer shop at this store. The competitor's such as Rona/Home Depot appreciate my business, and are very welcoming. Good luck Lowes. Feels as if the associates are bitter for having to work.
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Anonymous
map-marker Hicksville, New York

Piscataway Lowes needs to train their employees and make the purchase easier

I went to the Lowes at Piscataway at 6PM on Sat 6/28/2014 to buy mulches since it was on sale at $10 for 4 bags. I went to the cashier and asked her that if the sales will go on the next day. She said she does not know and just stared at me and then picked up her water bottle to drink. She works for Lowes. There was no other customer waiting on the line. She can call the store manager or others if she does not know. She needs to be trained to be aware of the products and sales. She also should understand the purchases are what provide her the employment. During this purchase I saw another worker opened up the back steel mash door for others to load before, and I wanted to buy 16 bags of mulches, so I walked over to ask him if I can pay at the cashier and then drive my car to the back door to load those big bags (2 cubic feet each). He said that door is locked and cannot be opened, he also said that I need to pay at cashier like others and come back to get more. When I did my first load of 8 bags in the parking lot I saw the door got opened and that worker was there helping the customer to load. I went to him and asked why he opened the back door for others to load; he said that customer has a lot more purchase than I have. I went to the assistance manager on duty and told him about this. He said only the manager can open that door. I said that is not true and he went with me to the back door, and saw what happened. He said to me what you want me to do. Why are they treating people differently based on the purchase amount? I went to Home Depot a mile away and paid the cashier and drove to the parking lot (outside the store) where the mulches were placed and load them. They made it easy and simple for their customers, plus the mulches were from Scotts, a brand name product for the same price. The Lowes brand is not recognizable. The whole experience with Lowes was very bad, not friendly and not convenient compare with Home Depot in South Plainfield, NJ. I will buy from Home Depot from now on.
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Brinton Jep
map-marker Springfield, Massachusetts

Got cheaper fence than what I paid for

I ordered and paid from Lowes 7 panels of a Cedar stockade fence June 2 to be picked up by the guy who was going to be putting the Fence in. He went to pick up the fence and was there for over 2 hours while they tried to figure out what fence to give him ( he had the receipt with the fence # on it , too) He came to my house with a fence I didn't order. It looked nothing like the one I paid for. I liked it, so he put it up. I wasn't sure why I had gotten that particular style of stockade, but I trusted Lowes. I went by Lowes today to look at the fence I had installed to try to figure out what happened. I found out it was $6 a panel cheaper than the ones I originally paid for! Went back tonite - the style of the panels I ordered and paid for had been out of stock for awhile. Mmmm, the cashier who rang me up didn't know that? I want cedar ( original order) so that the fence would last linger and the cheaper ones that were installed were Cedar look- not Cedar! Btw, the original fence I paid for is still displayed outside as if they are still available. I still had my receipt and received a refund of $44. My point is that it clearly stated that I paid $50.97 originally on my receipt yet they substituted panels selling for $44.67 knowing I had paid more than that . Grrrrrrrr.. If I hadn't gone in and kept my receipt I would have overpaid $44 for a fence I thought was cedar but wasn't.mu
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Loss:
$44
Anonymous
map-marker Augusta, Georgia

Lowes installers stole wedding band and food from pantry

Purchased carpets and laminates from Augusta GA store and the installers stole my husband's wedding band, ate two boxes of oreos out of my pantry (and left the empty containers in the pantry), opened a new box of popcorn and took 2 bags, left off the closet doors they removed to install the carpets, and did not haul off the old flooring. We contacted Lowes and the installer miraculously found the ring at the bottom of a dumpster. However, the ring was in a room flooring was not even being installed in, so it would have never ended up in a dumpster. The lead installer returned the ring and when shown where the ring was, stated "I've obviously been lied too and I apologize". Spoke to him about the closet doors and had to call 3 times to have those reinstalled. He then began to argue with my husband that his installers would never do that. I guess they just jumped off the hinges themselves then. Have been trying to get install fees refunded, but Lowes says the best they can do is a lousy $300. I paid almost $6,000 in flooring and installation. When I went to get the $300, they wanted us to sign a waiver releasing them from all claims. We did not sign or get the $300. I will not settle for $300 for Lowes to get off scotch free and never have to fix my floors they installed if there are issues. We have encountered the rudest and most terrible customer service from their executive offices and their local store locations. They obviously do not care about their customers. I have seen a ton of complaints from people from all of the US about their sorry customer service and it looks like it is never rectified. However, they claim that they take pride in their customer service. Lowes should be ashamed! I want a full refund!
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Loss:
$1104
3 comments
Guest

You might be an *** if you think anything in this world is free. Oreos and a wedding band.

The real question is why wasn't it on his hand? You have some nerve asking people who work hard to buy your floor. People like you think the world owes you. Wake up lady, they don't.

Your the kind people who always have a problem with others and try to abuse the system. Lowes did they right thing and you still acted like a ***.

Guest

You can not get a full refund for the flooring and installation if you keep the flooring. You need to look and see how much you paid for installing the floor and how much you were offered.

They did retrieve your husband's wedding band and they were offering you compensation for the food and for the behavior of the employee/s that stole from you. You did receive the product and have not said you are unhappy with the flooring that was installed or that they did anything wrong there.

While I would also be upset, the truth of the matter is that asking the store to compensate you for the behavior of their subcontractor's employee/s by giving you the flooring completely free is also wrong. You were offered an amount that would more than cover the food eaten and for the actions that caused such upset in your life.

Guest
reply icon Replying to comment of Guest-828568

Right, because it's totally acceptable to pull sh1t like that on a customer and then just throw money in their face to make it all better.

You go ahead and try that move with me you condescending little peckerhead.

Now go clean up aisle 5 and get yourself a new pair of kneepads while you're at it.

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Anonymous
map-marker Vernal, Utah

Refused a V.A. discount

After buying a brand new home in 2013, we have spent at least $3,000,00 in our local store. Always getting a V.A. discount. When we went there August 10,2014 they told us we can no longer qualify. Their discount is only for disabled or retired vets. This is B.S.!! Tell me why the other vets that fought for our country are not good enough for a discount?! Secondly, if they were going to change their policy, they should inform people. We would have waited and gone to Home Depot for our purchases. Don't know if we'll go there again, not just because of this, but we were treated quite rudely.
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4 comments
Guest

I SO AGREE WITH EVERYONES REPLY ON THIS I WORK AT LOWES POLICY IS POLICY BE HAPPY YOU CAN GET A DISCOUNT ! TRY GOING TO PULBIX OR YOUR AUTO STORE OR DMV AND ASK THEM FOR A DISCOUNT SEE WHAT THEY WOULD SAY LOL PLEASE !!!

Guest

The policy has been the same for years now, but recently started being enforced. The everyday discount is for active duty, retired, or disabled veterans.

On Memorial day, fourth of July, and Veteran's Day weekend, they open it up to ALL current and former military. It's been that way for years now.

I didn't enlist to get a discount when I got out. I don't feel entitled to a discount, though I'm appreciative to those who CHOOSE to give one because I CHOSE to serve.

Businesses are in business to make money. Just because I served my country doesn't mean I should be entitled to special treatment.

Guest

"I'd like to see anywhere in your enlistment or discharge papers that says you are entitled to a discount anywhere. Be thankful when you do get a discount.

Your entitled attitude is a disgrace to the good name of honorable veterans." Well said!

Oh and how exactly is Lowes suppose to tell people they changed their policy? Do you want them to make a commercial about it? Post it in the newspaper?

Inform the news? Seriously you were informed when you went to make the purchase......

Guest

I'd like to see anywhere in your enlistment or discharge papers that says you are entitled to a discount anywhere. Be thankful when you do get a discount. Your entitled attitude is a disgrace to the good name of honorable veterans.

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Anonymous

UPSET CONSUMER

I BOUGHT DRYER FROM LOWES IN ATHENS GEORGIA, PAID GOOD MONEY FOR IT. LAST WEDNESDAY IT STOPPED DRYING MY CLOTHES. I CALLED THE PROTECTION WARRANTY PEOPLE AND THE SCHEDULED TECH PRO PLUS TO COME OUT ON FRIDAY BETWEEN 1-5PM. NOBODY SHOWED UP OR CALLED ME. I CALLED THEM AGAIN AND THEY RESCHEDULED ME FOR TUESDAY BETWEEN 8-12, NOBODY SHOWED UP OR CALLED. I CALLED THEM AT 1PM AND THEY LIED AND SAID THEY SCHEDULED ME FROM 1-5. I HAVE E-MAIL THEY SENT ME AND IT SAYS 8-12. NOBODY HAS CALLED OR SHOWED UP. WHAT THE *** DO I HAVE TO DO TO GET MY DRYER FIXED.
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Loss:
$900
1 comment
Guest

TYPE IN ALL CAPS AND THAT'LL SOLVE YOUR PROBLEM!!!

Anonymous
map-marker Easton, Pennsylvania

Lowes.com rejected my review

I posted a review of a product ("Autumn Red Stone") I purchased at Lowes and gave it one star because the "red" color fades after the first rainfall! I was careful to be polite and just state the facts. The review was rejected. When I called the corporate office (again being completely polite) I was told there "was no resolution" to the problem. I talked to several different supervisors there all who repeated that same line over and over. I simply wanted to know what was wrong with my review as I appear to have complied with their terms and conditions or else be told the review was rejected in error... But I received neither. I can only assume Lowes is intentionally rejecting reviews that reflect badly on their products.
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Loss:
$20
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