Latest review first
Think twice before buying from Lowes
We bought a $2,000 refrigerator in December, 2009. Everything in the crisper drawers freezes so we have thrown out a lot of food and have no place to put produce. In August, the icemaker stopped working. The store had us jump thru hoops for 4 months, and today told us they don't stand behind anything after 90 days! I told the operations manager (Don Smith for those who live in Yuma). He was downright nasty to us. I told him that after 4 months of making us jump through hoops, he should fight it out with Whirlpool. He was unsympathetic and said, "It is your problem - not ours." We have had six service calls wasting at least 12 hours of our time away from work. The service people were unprofessional and belligerent but we put up with the bad treatment. The service man said it was the reverse osmosis system and that Whirlpool does not stand behind a refrigerator hooked to R.O, which was a lie. But Lowes said that the icemakers won't work with R.O. so we disconnected it. The water is terrible in Yuma, and Lowes says we can't have R.O even tho our old refrigerator made ice. He said that they don't make the refrigerators as good as they used to. I cannot even begin to describe the frustration that this unprofessional, uncaring company has caused us. Here is the lesson: When you go to the "big box" stores, they care about sales, not service. They are "Too big to fail" and could care less about your satisfaction. Support your local businesses who care about your patronage. Soon the big box stores will push all the little businesses out and no one will care about your satisfaction. Either that or keep your old refrigerator.
Lowes sucks, don't buy extended warranties
do not buy the extended warranty, matter of fact don't buy from Lowes. They don't stand behind the product. My two year old oven died which cost $1000 dollars. Mother board dead. With extended warranty they lock you into a company that lies-makes appointments then cancels less than 48 prior. "They overbooked" give me a break-you wait one week to see your overbooked. Then send you the part right away-so now "oh we can't switch companies now that you have the part". I want to know how to reach corporate!!!! A&E service is a company that lies. Don't use them.
Lowes in Fort Lauderdale, Florida - GE high efficency washer
The washer has not cleaned well since I bought it within the last year. Now it will not drain. Lowe's cannot help me because I do not have my receipt at hand or know the exact date I bought the washer. They cannot access my info from their computers and told me to get my bank to call up the info. I could pay for the repair myself. Never bought anything at Lowe's before and I never will again. Home Depot was able to look up my customer info and fix what I bought there. Guess the deal wasn't any good.
Lowes refused to load 80 lb. bags of concrete ,I,m disabled
On 3 separate occasions I purchased concrete at lowes and requested help to load products cause I,m disabled. Every time nobody helped.I,m going to sue them under The ADA.Don,t shop at lowes as they discriminate against the disabled,so I can imagine how they treat everybody else.Also today at lowes i yelled for help as every employee stood around like they were on break. People who were standing in line felt the same way but would,nt speak up and demand service.That is why we go to the store for anyway. they should revamp customer service sign to,I,ll be with you when I feel like helping you.
Lied to by Lowes again
I'm deployed with the military. My wife said the dishwasher needed to be replaced. She found what she wanted at Lowes. I told her under no circumstances to use that store in Homestead Florida. I had 2 really bad experiences with that store and was lied to both times. The Manager of the store is a real *** as well. 1st example; I attempted to buy 15K in kitchen cabinets but the sales people couldn't figure out how to order what I wanted. I left without a sale and went to another store where I endured less ***-pain. 2nd example; I custom ordered outdoor lamps. They delivered the wrong ones. I got into an argument with the sales guy who insisted they were the correct ones and I couldn't return them. I had to call the corporate HQ to get my money back after the manager ignored me. Now.. here is one for a sitcom: After telling my wife not order the dishwasher she does anyway. Oh boy, I told her to put me on skype when its delivered because this is going to be a circus. Wrong item again!She calls the sales guy who lies and says my wife ordered what was delivered and she will expect it as delivered! What? Then the Manager gets on the phone (Phillip "el payaso" y un mentiroso) and tells my wife to give him a few days to find the one she wanted. He asks what she wanted for compensation, she hesitates and says free installation. Phillip "el payaso" looses it and yells at my wife that the delivery guy told her to say that and he tells her to say he's fired!! WTF. Are these people for real!! Like my wife is going to fire a Lowes employee LOL. You can't make this stuff up. But, it is the culture of South Florida.
Lowes in Altoona, Pennsylvania - District Big Wig
I dont know why the bosses get excited about the DM's coming to the store. Its like christmas for me, it means there will be soap and paper towels in the bathroom. It also means that most of the worthless blueberrys will be doing some real work which means my one man show might actually get some help. Lowes should change their commercial to say "we'll kill the morale of every employee by asking for more and giving you less. At least at Burger King I got a bonus for christmas. Lets all rise up employees, take a stand.
Lowes in Clermont, Florida - Store 2449 gone to ***
I opened store 2449 in rochester nh ,our store manager was randy godett.we end be one of the best stores to work at. the employees were the best,and we proved it.they sent randy to a stoer in lowell mass. and we ended up with a manager that didnt care about us as an person.it's really sad to see such a great store to to waste.I spent 3.5 yrs with lowes wanted to relocate and got no help from the managment team .needless to say after moving i'm unemployed and dicusted.Lowes does not care about their employees,your just a number.I hope that someone opens there eye's and fast.
Lowes in Amarillo, Texas - Carpet Installation
I have never been so angry at a store as I have been with Lowe's.I had carpet installed by 2 guys that looked like druggies,I felt very uncomfortable with them being at my home,some of the tools that they used around my new pedestal bed hacked pieces of would out of my bottom drawers,also seams are not even,plus I have ravelling around the baseboards that shouldn't be there and they took a piece of my carpet with them,didn't bother to ask if they were allowed. I reported them to Lowe's and all I got was that these two carpet layers are fired,that sure didn't fix things here.Never again!!
Lowes in Winder, Georgia - Warranty extended - Don't buy-for fools.
Long story short: Don't buy the extended warranty..They don't have in house repair they contract it out. So naturally you get put on the back burner because the contractor will always do the job that pays today rather then a warranty job where he has to wait on his Lowe's check. There is no time limit so Lowe's can just wait you out. They got the that passive aggressive thing going on. Talk nice, but there not going to help. The lady I talked to on the phone was telling me that they can't next day air for every customer. What Horse muffins! They collect millions of dollars in warranty sales which most is pure unclaimed profit and Lowe's won't even Next day air a part for a Customer that has spent Much Much money with them. Never shopping there again.
Deck Failed Structural Inspection and Lowes won't Fix It
Typical Lowes or even Home Depot story. During the booms, they get in to contracting business and then find out they don't know what they are doing. Lowes promised a turnkey deck installation in February 2008. The installer finally arrived in July but need adult supervision. The Lowes contract says they provide project management but it was no where to be seen. The "installer" failed several inspections but said everything was taken care of at September completion. In March 2009, come to find out the deck never passed final inspection. Guess what, Lowes sold the financing to GE Money and now does have responsibility to fix it. 2 years later, no resolution and I am out another $6k to fix the deck. GE Money wants payoff and has sent to collections. Lowes will not respond to letters or calls...don't use Lowes as a contractor!!!
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