Lowes Reviews and Complaints
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Carpet nightmare lowes
lowes in Gautier, MS 39553 has zero customer service and little or no concern for their customers or concerns. It was a nightmare getting carpeting from them, the price given originally was wrong the new price was given was wrong ended up paying more than original quoted worked with 3 different people no one had a clue what they we're doing! I e-mail them my complant over 2 weeks ago with no responce You can be sure we will be taking our business someplace else! I don't feel you can trust them to give a honest price!
Lowes Customer Sercice is too time consuming
They think like it's not their problem. They don't call me to update the status and when ever I call they don't have an improved status. It's been 24 hours I don't have my money and merchandise. Very poor way of treating a customer who spent #3000 dollars in this economy. I went to Lowe's in Laurel,MD and bought $200 worth of furniture. Wanted to get out quickly and chose to use SELFCHECKOUT. I use 2 store credit cards successfully and wanted to pay remaining with my credit card. System suddenly froze. I called customerservice and found out that the money was deducted from my store cards but they can't complete the transaction. I was pissed. I said I don't want anything, give my money back. They are working with the accounting to put money back to my card.
Lowes in Suffolk, Virginia - Did not notify me
I went to Lowe's in Emporia three times to buy roofing shigles for my house in a two week period. No manager or saleperson said anything about the tax break card, if you send over $500.00 dollar until I made my last purchase for the shigles at the end. I bought $800.00 dollars of shigles first, then when back and bought $300.00 dollars , and last I bought the third time $85.00 dollars of shingles and the sales told me there was a tax break card you could have put the money on and got 10% back.
Lowe's treatment of contractors who subcontract service and installation from Lowe's is abominable. These contractors provide services that Lowe's employees are not capable of providing due to lack of training and they turn significant profit for...
Lowes in Maryville, Tennessee - Customer Service
I purchased new washer and dryer 8 days ago. When I called customer service was told that I only had 7 days to exchange or return my product. I told the service rep that it was not working it took me 3.5hrs to wash a load. The service rep told me that there was nothing she could help me with that I would need to talk with the store manager about the issue. When asking about warranty on product. I was then yelled at "LIKE I TOLD YOU I CAN NOT HELP YOU YOU NEED TO CALL STORE". Thanks Lowes for your wonderful customer service you have just lost a customer.
Lowes in Asheville, North Carolina - Lowe's royally messed up our carpet installation
We have had a nightmare dealing with Lowe's carpeting. They special ordered carpet then realized the night before installation that they forgot to order enough carpet for the entire house, even though they had the full figures in front of them and had come to our house in person to measure. A subsequent reorder and they realized, whoops, we forgot a second time to order enough carpet. My husband and I, and our 6 month old baby, have been displaced from our home for almost 3 weeks now, and there is no end in sight for when the carpet will be completed. And worst of it is they don't seem really concerned about helping us and don't seem to realize how much they have completely disrupted our lives. They don't really apologize and their continued incompetence is truly mind-boggling. I strongly recommend that you look elsewhere for your flooring needs and do not use Lowe's.
Lowes Bluffton Poor Customer Service/Cashiers
Please forward this comment to the REGIONAL Manager for the Bluffton, SC Lowes: On Thursday, Feb. 24, 2011, approximately 12:43 PM I was attempting to purchase a large quanity of bulk outdoor garden supplies for a pending job. There was only one register open in Outdoor garden so I proceeded indoors with the large batch of mulch and informed the manager at the front desk that there was only one cashier on duty outside and at this time of year there are a great number of customers. He said he was "doing his best" to correct the problem. I informed him that this has been a problem at this store FOR YEARS and it's time that "his best" actually resulted in a change for the better. I then proceeded with my large bulky cart to the checkout lane indoors just as a storewide power failure caused the computers to crash. I was unable to proceed with my order and left. I was unable to do the work which I had intended to do with those supplies. Had their been two cashiers on duty in the outdoor garden checkout during this busy early spring season I would have been able to check out prior to the power failure and do my work. This repeated failure to address this critical issue has once again, as it has repeatedly in past years, cost me time and money. I do not want to hear another apology from a store manager. What I do want to hear is a statement from the REGIONAL MANAGER explaining to me what steps he is taking to assure that this situation is not repeated again as it has so many times already. I am also posting this complaint at online web sites regarding Lowes customer performance.
Lowes in Maysville, Kentucky - The employees treat u like ***.
When u go to lowes and u can't find what u need. Then ask for help, they treat u like *** when u tell them u have a double wide. I buy alot at lowes. I know that there is a differsant in some things in a house then a double wide. You can make alot of things work. I don't have a problem with any of the products at lowes, just the way they treat u when they know it goes on a double wide. The employees treat u like they don't want to help u no more.
i went to lowes to pick a refrigerator for delivery five days ago went through 3 reps and finally got it done. then came delivery day, appointment was around 5:30 but they came at 4:30 and i was not home. so they said they will be back. they did not show up till 8:00 pm. Anyway that was not the problem, theproblem was that they delivered me a floor. i realized that the unit is old after they left. the refrigerator was not not installed because it is a gift to myuncle. they sat it on my garage. i called the store afterward. the managertold me i bought a as it model. itold him no, because when spoke to the 3 reps , none of them told meit is a as is model. one of the rep check the back room and told me they have one available. then the manager called me call and said they reason they delivered a floor model is becasue the new one in theback room has a dent on the door. he told me they should of call and let me know. he invited me back to the store to resolve the issue. " just come and talk to mary(appliance rep)she will take care of you. got in there, talked to her, she suggested a door swap(take the door from theone from thegarage and put it one this new one that has a dent). i said "no" because i paid for a new undamaged fridge . i finally got mad and asked for her manager. hetold me there is nothing he can do but suggest a different model. i asked for a refund, he said it will takes atleast a week to get the moneyback for visa debit card. i asked what should i do, my uncle is moving to his new house tomorrow. this is a gift. i cant buy it some where else coz the money wont be back for a week.
Lowes in Des Plaines, Illinois - Lowe's Extended Service Warranty
I purchased a Troy Built snowblower in December 09 with the 3 year service plan for $99. It states on the brochure that I was given with my receipt, that if service is need "an in-home service appointment" can be scheduled. Ha! When I called the number on the brochure I was told my $599.00 snowblower was not covered. It only covers items over $899.00. Plus, pick and delivery of the snowblower to a repair shop is not covered. I live in Aurora, IL and they wanted me to haul this enormous snowblower to Westmont, IL. BTW - the location is Lowe's in Oswego, IL. I hope they are satisfied with the $700 they got out of me because I will never, ever buy so much as a nail at Lowe's again. I'm also telling all my friends, family and neighbors to never shop at Lowe's.
Lowes Delivery Service
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