Lowes Reviews and Complaints
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48
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Lowes does not honor posted rebates
I recently purchased a GE appliance from Lowe's. The sign stated that the appliance qualified for a $50.00 rebate, which was part of my purchase decision. The clerk had difficulty getting the rebate form to print, and I had to wait. I submitted the rebate, and now I get a letter that the rebate was only for a pair of appliances. The sign did not say pair. The salesman sold me one appliance and stated the rebate applied to the appliance. The cashier had to get the rebate form from a separate computer. All of the above with the understanding that it was for the washer alone. I called the number and was blown off, and told that the only rebates are for pairs of appliances. This was a deceptive practice. I will not purchase anything from Lowes ever again, and suggest that no one else gets scammed like this either.
9 comments
Review
Service
Lowes Cashier
Drug in lowes store #469
i was in the Lowe store #469 last week shopping with my family when i seen an employee handing drug to another employee. now i know it was drug because i seen a baggie of a white substance. i quickly gathered my family up and walked out the front door. i will never shop at a place like this again. i hope you take a look at these and realize what you need to do. doesn't Lowe's have a drug policy and why isn't it enforced. i did notice this store was going through a remodeling and was wondering if they test the remerch crew as well.
1 comment
Review
Drug use in lowes store
i have been working for a remerch company (mallard group) for around 7 years. now and recently found out that they will be doing a criminal back ground check and there remerch employees. i feel this is a great thing to do. my company has been sending bad people to are crews lately. peolpe that have been in prison, people who do drug, and just your everyday trouble maker. my crew lead has had to fire plently of people of this crew for those reasons. i am very surprized that lowes corp lets these remerch company just hire anyone in to these stores. i would hope lowes corp will take care of these problem so my family and i could shop in these stores.
2 comments
Review
Lowes lousy extended warranty
I bought a Whirlpool side by side four and a half years a go. Still "supposed to have a warranty".This appliance has a meat bin in the freezer that is to narrow for the rails and when you try to pull it out it drops off one rail.I know you're thinking why now are you doing something about this problem.Truth is its a situation that only requires using the pull out the drawer two or thre times in four years to clean it.But the main thing is its still under warranty.I've been jaw boning Lowes and that half a**s company that handles their warranty coverage(Sevice Advantage) They're telling me that its a cosmetic issue.I talked to Whirlpool about this and its to late for them to do anything(whatever happened to goodwill service).They also told me its a cosmetic thing.The lady also told me its a common practice for appliance dealers to steal parts from one refrigerator to go on another one.Lowes warranty sucks.
3 comments
Review
Lowes losers
Lowes is by far the worst place to work for. My managers would talk trash behind workers backs and be a smart *** to workers they did not like. They spend so much time watching workers on cameras then caring about customers. Most managers have no degree whatsoever, hence do not know the correct way to communicate in a professional manner. Its very sad to see what Lowes is doing hiring within, their getting uneducated bosses who know nothing but to try to act intimidating and scary to fellow employees. My boss would never even take a second to say hi to employees and stare at that ground when walking past him. My boss would also use slander against employees, use the buddy system for favorites. This may not be the case at other stores but it is at 447 Christiansburg Va. What a shame, I am quitting because of suck immature childish behavior by adults who act like kids.
2 comments
Review
Lowes in Dayton, Ohio - Website
I often look to find items for my home; i feel your website is not user friendly. I wanted to look at the department that has doors; but i cant it will show me your adds only...you need to change this website so it is more user friendly. You are loosing a considerable amount of business that would come to your company by this site not allowing consumers to look at what they are looking for. Now i will only have two choices, Lowes & Home Depot. I feel that i could be driving 45 minutes to your store to purchas items if i could view them first. Please try to fix this.
Review
Product
Lowes Website
Lowes in Washington, District Of Columbia - Carpet/Door installations
i have had a terrible experience with Lowes with both a carpet and a door installation. For the carpet installation, i had someone come to my house and measure 2 rooms. No one called me with an estimate. When I called to get the estimate, the person i spoke with quoted me for rooms we were not carpeting (we were carpeting 2 bedrooms, and he was giving me quotes for carpeting a hallway). They were going to call me back, but not one did. I had to call again to get the estimate, and after 3 calls, I finally got an estimate. I was frustrated with the lack of customer service and with how hap hazardly they had handled my order that I took my business elsewhere. Someone was at my house the next day measuring, gave me a much lower quote, and installed the following week. For the doors, I ordered the doors in Nov. I paid for someone to come measure, and when the doors came in, the installed told me they came in too small. I figured since I paid for someone to measure them, i should get the right size and asked them to reorder them. Two weeks later, the sales rep called me to say they had ordered the smaller door as that was the best option and they could build around it to make it fit the space. He said the installer would call me the next day. They didnt. Two weeks later, I realized I still hadnt heard from them so i called and escalated the issue with Lowes. They immediately had the installer call me, and then the installers arrived 2 days later. Unfortunately, they ordered the doors with the handle on the wrong side which did not work for our house. So, i have canceled my order and am taking my business elsewhere. I will not go back to Lowes. I will only go to Home Depot in the future as Lowes has shown me poor customer service and has done little to nothing to rectify the issues I encountered. I actually tried to talk to a manager instead of posting something on the internet, but after the manager never returned my call after saying she would later the same day, I thought others should know of my experience in order to avoid this frustration.
1 comment
Review
Lowes and A&E Repair Service
Lowes sells me the product, but then ignores me 4 months after buying my refrig. They turn their service for appliances over to A & E who does not care, and has VERY pour service. I will never shop at Lowes again. They have contracted their service to non-responsive company that does not keep apptmnts. A & E out and out lies! So, don't buy at Lowes. You will not get service support or follow-up. As long as Lowes uses A & E, I will not buy another Lowes product. Stay away from Lowes. Angry customer just wanting follow-up and service.
10 comments
Review
Loss
$2600
Lowes in Bellevue, Washington - Lowe's Credit GEMB
Use lowes credit card aka GE Mony Bank all the time. GE only allows us 750 limit. Credit is perfect but we have noticed GE has been lowering our limits on many of our cards. We called and where told we dont charge enough, carry balances long enough.. so we paid off our lowes and closed it along with 11 other Ge Money bank cards we had (dillards,belks,walmart,pennys,steinmart to name a few)we complained to lowes the manager did nothing...with a 750 credit limit and us owning 9 rental houses that always needs something 750 does not buy much we will now shop at Home depot which just gave me a 5000.00 limit the was offering 10,000 but i said 5k was more than enough to use in a 30 day as we pay off our balances when the rent comes in.....Banks and credit companies are killing american business.
1 comment
Review
Product
Lowes Credit Card
Lowes in Fremont, New Hampshire - Incompetent staff and terrible service.
The Lowes in Epping New Hampshire door installation dept. is incompetent and makes numerous mistakes that cause delays and problems with the intallations. They ordered the wrong door twice for my home. I started this process in October 2010 looking for a door and it is now January 10th, 2011 and they called today to say again to say they ordered the wrong door. They canceled 3 installation appointments. I would never do business with them again and would avoid them to install a door for your home. I had to rearrange my schedule for the installations that never ocurred.
1 comment
Review
Service
Lowes Installation
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I was doing some research while on hold to see why my rebate was half the amount it should have been and found this site. I purchased paint from 3 different stores to get enough to paint my house.
I sent in the rebate for with all three receipts, the rebate form and a memo explaining where the paint was purchased and the expected total for the rebate. I was able to contact the rebate center via the customer service 800 number and they were able to straighten it out and are sending a second check. I have to say that no reasonable person would have every been confused by what I sent in so I am skeptical. That being said, Lowes does seem very willing to make things right anytime there is an issue.
I own rentals and probably average about 40 - 50 purchases a year and have been very happy with the ability with Lowes to make things right if there is a problem and there have been very few. One last item. I did get a Lowes credit card to help finish a project that I couldn't finish on time without. I was disappointed that I was automatically signed up for some sort of insurance plan to pay off my card in case of death, disability etc.
I guess I should give them the benefit of the doubt that maybe it was spelled out on the application form, but I don't remember it and would never sign up for that.
They also cancelled that for me right away and refunded the money.
I say if you run into an issue, Call Customer Service. I think they will do their best to make it right.
The above is exactly what occurred to me. I bought a refrigerator for 2096 dollars plus tax.
I bought it on the premise I would receive a 260$ rebate. The receipt clearly had the rebate listed. The clerk had trouble getting the rebate form to print and got it from a different computer. I sent in the rebate and was denied with lowes stating it was not a qualifying product??
But the clerk advised it was, the receipt printed with the advertised rebate. The form was provided by lowes and all the rules were followed. But I received a letter in the mail I was denied. I sent the letter back with the highlighted portions on the receipt of the qualifying product and the rebate (both on the same receipt!) No reply.
I called the number and got automated responses (they didn't want to talk to me). I have a home depot right next to Lowes and an Ace near by. I'll be shopping there permanently from now on.
This was the Lowes on 71st in Tulsa, OK. They stole 260 dollars from me.
No, I totally disagree with this theory of speaking with a manager at Lowe's. I tried that idea and one even filled the rebate out again for me, all to no avail.
Lowe's simply doesn't honor their own rebates. TRUST ME!!
Again, I no longer make any purchase from LOWES. I go to HOME DEPOT and they honor their every promise.
I have made major purchases at Lowes in Somerset, KY and Knoxville, TN and I did not receive my promised rebate from either purchase. I do not think Lowe's honors their own rebates.
I no longer shop there AT ALL. I would suggest you go to HOME DEPOT.
We are bringing cases for purchasers who haven't received their rebates. Please call my cell at 201-926-9200 or email jsantoli@santolilaw.com with your tel no.
Jos. Santoli, Esq.
Lowes has a 800# for customer service. Use it.
they will take your info and forward it to the store management team and the District manager. One of the upper managers at the store will call you. Tell them what happened. If they don't offer to refund your appliance and rebill it minus the fifty dollars ask if talking to the District manager about it will make a difference.
We as managers are suggestively trained to never let a complaint get to the District manager. You will get your FIFTY back.
Nah, that would be TOO EASY for them! Some customers are only happy when they can complain rather than doing the sane, rational thing and come in and explain the situation to someone.
Why not just go to the store and explain the problem? The employees don't want you to be unhappy, and if you have a legitimate complaint, they'll work to resolve it.
Total bs