Lowes Reviews and Complaints

I purchased an upright freezer from Lowes yesterday 3/26/11 and was promised next day delivery. The freezer arrived this morning at 9am. My cousin purchased a houseful of appliances plus a riding lawnmower and they all arrived the next day. You guys need to shop at a better Lowes. Lowes of Cullman, Al is the best. I have never had a problem with them in the 17 years I have lived here. Even purchased lumber to build an entire 2 car garage and that was all delivered right on time. I hope you all have better luck in the future.

Today was my day off and part of our agenda was to go to your Lowes store in Brooksville Fl on Broad st. We had all of our info because we want to get a new kitchen, cupboards countertops and flooring. We rang the button for service and a gentleman came and informed us that there was no one available to give an estimate. He even called to confirm that no one was scheduled today. I would tend to think that if you are a store open for business that an individual would be scheduled in every area to assist customers. I understand that the ecomony is tough which is why I am shopping around for the best bang for my buck, but my time is also valuable. I work hard for my money and have been saving for this and am anticipating on spending around $10,000. may not seem a lot to some but it has been hard earned and a big expense for us. I will not return to your Brooksville store.

Ordered several items from Afghanistan. Shipment arrived on two separate days. First shipment included an 18V Dewalt wet and dry vacuum...which evidently doesn't include the battery or charger unit. Doesn't do me much good in Afghanistan. Second part of order arrived next day. It included two Sylvania battery powered stickup lights. One didn't even have the pull tab to remove the tab that activates the battery, and the other one's pull tab broke as soon as I tried to remove it. Went to Lowe's website to try and find out about the vacuum battery/charger issue, and noticed there were two questions posted specifically asking about the same subject. I clicked the answer button and responded to both questions with the same answer. I told them that batteries and chargers were not included and I for one, had no intention of spending a minimum of $135.00 to get them when the vacuum was only $89.00 to begin with. I would throw it out first. I also sent customer service a message inquiring about their return policy. They refused to post my answer to the two questions, and gave me the following reply: Hello Jmclellen, Your opinion is very important to us and the Lowes community. We appreciate you taking the time to write an answer. Unfortunately your answer did not meet our guidelines for posting on our site. We encourage you to review our guidelines and resubmit your answer. Thanks for being an active member of the Lowes community. Sincerely, The Lowes Team I reviewed their guidelines, and found I had not violated any of them, so I have to conclude that Lowe's will not post anything that would reflect negatively on a product or service. So the consumer is left to "spin the wheel" and take their chances when they order anything through the mail order system. I have not received a reply from their customer service regarding their return policy. I guess I might as well toss the vacuum and the lights. That will be more than a $100.00 loss on a $190.00 order. I don't have a lot of choices here in Afghanistan, but, Home Depot, Menard's and Ace Hardware still have a shot at my business.

I have complained 3 times to Lowes.com that I am not receiving credit statements from them. I get the run around that it is Mycheck.com's responsibility and I need to call them. I consider that BS! Step up to the plate lowes and take responsibility. I consider their behavior fraudulant because it equates to late payments and just another way to rip customers off! Lowes needs to be responsible for the 3rd party players they choose to handle their credit accounts! How many other customers are experiencing the same thing? Maybe it is time to consider banding together and finding an attorney to hold them accountable? I will never shop at Lowes again!

I bought a 3 year warranty on a chainsaw. had to take it back for repares in november here it is almost april an no word if it's ever gonna get repared.I burn wood for heat and have had to buy more wood than 4 or 5 saw's would have caust if they would have told me from the start i would have gladly bought another.Like most custamers ive spent thousand's of dallers at lowes and this is how they theat loyal custamers im guessing theyve seen there last dime from me. I wouldnt recomend anyone buy that expensive peice of paper. Where is my friendly LOWES?

I purchased a new $900.00 samsung dishwasher in november 2010. It does not work. abc electric installed it and they left me a card.I SPENT 2 months and multiple phone calls trying to get install to send help.I never heard from store or installer. IN january finally store called electrician to come to my house. In february, electrician never showed so i complained again. store sent a different electrician who stated it is a problem with the unit itself (DUH!!!!!) now it is march and all i get from lowes is "a manager will call you back". despite repeated calls i have no working dishwasher

In your ad last week a Special Value Pleated air filers "Now $5.98 was $7.94 pack in 3. 15 X 20 size none in stock and never stocked them, Why? We have several large communities that use this size filters here in Naples FL 34119. These come 3 in a pack and this the best way to purchase your filter and have a supply on hand so that you can change your filters more offten. This will help your heating and air conditioning system. It's always to have suppy on hand. Harold T. Whitlock 3716 Exuma Way Naples, FL