Latest review first
Deck Failed Structural Inspection and Lowes won't Fix It
Typical Lowes or even Home Depot story. During the booms, they get in to contracting business and then find out they don't know what they are doing. Lowes promised a turnkey deck installation in February 2008. The installer finally arrived in July but need adult supervision. The Lowes contract says they provide project management but it was no where to be seen. The "installer" failed several inspections but said everything was taken care of at September completion. In March 2009, come to find out the deck never passed final inspection. Guess what, Lowes sold the financing to GE Money and now does have responsibility to fix it. 2 years later, no resolution and I am out another $6k to fix the deck. GE Money wants payoff and has sent to collections. Lowes will not respond to letters or calls...don't use Lowes as a contractor!!!
Lowes in Austin, Texas - GE Money Bank
I am disgusted with GE Money Bank and Lowes. I paid off a credit card loan with Lowes and GEMB, who handles their credit transactions, keeps sending me late fee notices, that increase each month. I have called and written to the company with no luck. If anyone is having similar problems with this company and know of anyway that a Class Action Lawsuit could be filed, I'm all for joining in that cause. They are ruining my credit. Whatever happened to good old customer satisfaction? Has anyone else had this problem with GEMB and in particular, their connection with Lowes?
Lowes in Mechanicsburg, Pennsylvania - Manager likes to hover around us
This manager that was wearing a blue vest with service manager on it helped us, but when we told him thank you for helping us, he just stayed close by and would not leave us alone and this happen at the Spokane Valley Store and this is not the first time with this person, which we just looked at his name tag and it was a Barry. Now I would like to know why they would keep a person like this around or are they just trying to scare customers away from your store's? I would much rather go to Home Depot and not get any help than to have someone looking over my shoulder while I shop. Thank You Lowe's for getting Rid of a good customer.
Lowes in Ellenton, Florida - Lowe's Is Terrible
Long story short: I bought a Shop Vac from my local Lowe's. I traveled 30 minutes home, opening the box and found it to be used! It had grass in the box, dirt on the unit, and had scratches. I packed it back up and took it back to Lowe's. So, I had to waste an hour of my day traveling back and forth, not to mention time at the store. I requested a manager and discussed the circumstances. I told him it wasn't like I was returning it because I didn't like the color. I wanted assurances that it wasn't being put back out on the shelf. He looked right at me and said that he didn't think it was used and didn't know why I had a problem. I was flabbergasted. He refused to give me anything off of the purchase for my trouble and that I had to sign the return slip to get my replacement unit. I signed and wrote "unhappy - disagree with manager" at the bottom of the slip and took my new unit home. I wrote lowes.com when I got home and was referred to the store manager. He gave me standard corporate lingo telling me it wouldn't happen again; no empathy, no real apology. So, I wrote lowes.com again and stated that I wanted someone above this store; someone away from these people that knew each other. I was batted to another store and then back to the local store for another individual who can't tell me what his job is (??). He has reiterated the same lingo and asked me what I wanted. I told him that all I was seeking was 10% off my purchase for my time and trouble; again, I was buying a used item. Three days later and nothing. . .no email, no answer, no nothing. I am preparing to write their corporate email to discuss again. This is all over $10 they are giving me a hard time over. Now, for me it is more about principle. I don't necessarily care about the $10, but I want them to show some empathy and care. It appears that won't be happening anytime soon either.
Lowes Paint Department Idiots
Lowes Paint Dept mixes a gallon of paint, then opened the lid to put sample color on lid and they never bothered to pound the lid closed with rubber mallet as required. The can is sent home with my husband who was picking up a couple other items while waiting for paint to be mixed. He didn't watch guy finish the job and expected that the technician knew what he was doing. So he takes the gallon home proceeds to shake the can and because they didn't close the can properly red paint goes all over my cream colored carpet. Their response to the complaint of not doing their job properly is that's too bad it's your fault. I now have over a $1000 worth of damage to my bedroom and their response is it was our responsibility to check the can before shaking it. It wasn't their responsibility to do their job correctly. What if I had a child in my home and they got into the can of paint and injested it, would it still be our fault they didn't seal the can properly? I would never trust these imbeciles ever again.
Lowes in Adel, Georgia - Poor customer service on extented warranty
I have a washer I purchased 02/07 with a extented warranty thru next year 2011. I called customer service on Mon 11/01/10 to report a claim. After 5 days of calling I finally was able to get one person "Annie" to help me. I was continuously lied to each day after devoting 1 - 2 hours a day trying to get someone to help me. The same line was given each day the "team" had to look into it and I would get a reply within 24 hours. One representative Ronald "Ron" even complained about what an inconvenience I had been to him. The end result was, because of recent heart surgery, I had to hire 2 men to come to my home, load it in my truck, and I carried it 90 miles roundtrip to get someone to fix it....I have bought my LAST appliance from Lowes and will devote any spare time to encouraging others to do so, also. This isn't a threat, but a promise.
LOWES Black Friday Facebook Codes
The site crashed...is still down...35 minutes after promo...only crashed during time of inputting credit card number...total waste of time! Dont waste your time on something they definetely cannot give you...they cant even have a functioning website! You stay up all late for nothing, dont bother, they dont even say an apology - just that a site needs work too...they should have fixed this problem long before running the promo...dont waste your time with lowes black firday promos...you wont get them anyways....its a total scam and they are laughing all night long about it!
Lowes in Roanoke, Virginia - Lowe's laminate countertop order wrong in every way
We ordered laminate countertops from Lowe's Home Improvement of Christiansburg and when the came in everything was wrong. Several measurements were off. Some of the backsplashes were not at a 180 degree angle, one backsplash was missing, and some were warped. One the second order of the one without the backsplash, it came in again WITHOUT a backsplash. My husband agreed to accept 5 of the 6 pieces with a discount, but wishes he hadn't since they don't fit together at the seam evenly. After my husband drove out to pick up the reorder and found it wrong, he asked that Lowe's deliver it free, and they accepted. However, we wish that we had never done business with the incompetant people providing these countertops. Apparently Lowe's puts in the order, one company makes the countertops, and one cuts them. This obviously makes many errors along the way from all parties.
Lowes in Shelton, Connecticut - Did not honor warranty
Belt on mower was defective after 6 uses. Bonco Troybilt riding mower. Lowes and Troybilt would not honor the warranty because it is a belt. 6 TIMES used and less than a year old. Belt not covered under warranty. BUT six times? I tried to explain the care I take with this mower because of the investment of over a thousand dollars but it fell on deaf ears. I accept that the warranty does not cover belts but felt something was wrong or defective with the belt. Lowes answer was that if I hadn't paid for the repairs they could have made a ONE time exception and paid for the repair. I told them the company certainly wasn't going to release my mower with an upaid bill. Oh well Lowes said. The repair company (recommended by Lowes) was suprised a belt could deteriorate so quickly. Again, didn't matter to Lowes. AND Troybilt was a total waste of time. My neighbor warned me about Troybilt mowers but did I listen? Looks like I go back to Home Depot from now on.
Went to the new Lowes store in San Fernando, Ca, and asked for a few paint stir sticks. Ulysses in the paint dept said I have to but paint to get any. I told him that I bought $200 in paint there in the last month, and he said that did not matter. I asked for Manager,...
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