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In Defense of Lowes

I purchased an upright freezer from Lowes yesterday 3/26/11 and was promised next day delivery. The freezer arrived this morning at 9am. My cousin purchased a houseful of appliances plus a riding lawnmower and they all arrived the next day. You guys need to shop at a better Lowes. Lowes of Cullman, Al is the best. I have never had a problem with them in the 17 years I have lived here. Even purchased lumber to build an entire 2 car garage and that was all delivered right on time. I hope you all have better luck in the future.
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2 comments
Anonymous
#273952

We'll see how you feel a couple months later when your appliance stops working.

Loews sells refurbished appliances for brand new.

Bad buisness practices yet accredited by BBB.

What a joke.

Does not honor extended service warranties. Do not buy your major appliances from them.

Anonymous
#267450

I've never had a problem returning merchandise at the Brooklyn,NY store. I find the workers there are much better than the ones at Home Deslow.

Especially the disaster at Dekalb ave and Nostrand ave. That place is worse than Zombieland.

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Review
#229127 Review #229127 is a subjective opinion of poster.

Lowes review in Tampa, Florida: Pissed

Today was my day off and part of our agenda was to go to your Lowes store in Brooksville Fl on Broad st. We had all of our info because we want to get a new kitchen, cupboards countertops and flooring. We rang the button for service and a gentleman came and informed us that there was no one available to give an estimate. He even called to confirm that no one was scheduled today. I would tend to think that if you are a store open for business that an individual would be scheduled in every area to assist customers. I understand that the ecomony is tough which is why I am shopping around for the best bang for my buck, but my time is also valuable. I work hard for my money and have been saving for this and am anticipating on spending around $10,000. may not seem a lot to some but it has been hard earned and a big expense for us. I will not return to your Brooksville store.
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2 comments
Anonymous
#306222

The best thing to do is schedule a design appointment. Someone could have left a message for a designer to call you back to schedule an appointment.

Designing a kitchen is a very complex. It requires a minimum of 2 hours to complete.

Anonymous
#268029

I know you stated that no one was scheduled today but someone may have called in sick.

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Review
#229122 Review #229122 is a subjective opinion of poster.

Lowes review in Columbus, Ohio: Lowe's Mail Order And Customer Service

Ordered several items from Afghanistan. Shipment arrived on two separate days. First shipment included an 18V Dewalt wet and dry vacuum...which evidently doesn't include the battery or charger unit. Doesn't do me much good in Afghanistan. Second part of order arrived next day. It included two Sylvania battery powered stickup lights. One didn't even have the pull tab to remove the tab that activates the battery, and the other one's pull tab broke as soon as I tried to remove it. Went to Lowe's website to try and find out about the vacuum battery/charger issue, and noticed there were two questions posted specifically asking about the same subject. I clicked the answer button and responded to both questions with the same answer. I told them that batteries and chargers were not included and I for one, had no intention of spending a minimum of $135.00 to get them when the vacuum was only $89.00 to begin with. I would throw it out first. I also sent customer service a message inquiring about their return policy. They refused to post my answer to the two questions, and gave me the following reply: Hello Jmclellen, Your opinion is very important to us and the Lowes community. We appreciate you taking the time to write an answer. Unfortunately your answer did not meet our guidelines for posting on our site. We encourage you to review our guidelines and resubmit your answer. Thanks for being an active member of the Lowes community. Sincerely, The Lowes Team I reviewed their guidelines, and found I had not violated any of them, so I have to conclude that Lowe's will not post anything that would reflect negatively on a product or service. So the consumer is left to "spin the wheel" and take their chances when they order anything through the mail order system. I have not received a reply from their customer service regarding their return policy. I guess I might as well toss the vacuum and the lights. That will be more than a $100.00 loss on a $190.00 order. I don't have a lot of choices here in Afghanistan, but, Home Depot, Menard's and Ace Hardware still have a shot at my business.
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1 comment
Anonymous
#270109

It is stated right on the website "TOOL ONLY".Dewalt sells base tools which do not include the battery or charger. I don't know how much clearer the web site could be.

Review
#229087 Review #229087 is a subjective opinion of poster.
Product
Lowes Website

Lowes credit services

I have complained 3 times to Lowes.com that I am not receiving credit statements from them. I get the run around that it is Mycheck.com's responsibility and I need to call them. I consider that BS! Step up to the plate lowes and take responsibility. I consider their behavior fraudulant because it equates to late payments and just another way to rip customers off! Lowes needs to be responsible for the 3rd party players they choose to handle their credit accounts! How many other customers are experiencing the same thing? Maybe it is time to consider banding together and finding an attorney to hold them accountable? I will never shop at Lowes again!
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Review
#228963 Review #228963 is a subjective opinion of poster.
I purchased a washer and dryer on February 3, 2011. The appliances were delivered satisfactorily EXCEPT for the fact that I have NEVER heard of purchasing an appliance which the seller can NOT INSTALL!! Lowes informed me AFTER the dryer was delivered and it became...
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8 comments
Anonymous
#665888

Hmmmm. The wording and tone in the 3rd party rant to the customer reveals what seems, in my opinion, to be a high level of frustration with one's job. It also seems to be making a number of assumptions about the customer's Lowes purchase transaction. Finally, there does not seem to be any sympathy for the customer's frustration with the delivery.

In my dealings with Lowes over 10 or 15 years, I honestly have never had a bad experience....until a recent one that involved a delivery. One of the two men who delivered was in my opinion both rude and unprofessional from beginning to end. I honestly do not recall ever having had an appliance delivery from any company handled so poorly.

However, at that time I was not aware that Lowes may be using a 3rd party delivery service (if the above post is accurate).

Lowes has earned my trust and respect thru the years. The delivery person's behavior in our home recently did not.

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Review
#228629 Review #228629 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$200

Lowes review in Lexington, Kentucky: Warranty not worth the paper it's written on

I bought a 3 year warranty on a chainsaw. had to take it back for repares in november here it is almost april an no word if it's ever gonna get repared.I burn wood for heat and have had to buy more wood than 4 or 5 saw's would have caust if they would have told me from the start i would have gladly bought another.Like most custamers ive spent thousand's of dallers at lowes and this is how they theat loyal custamers im guessing theyve seen there last dime from me. I wouldnt recomend anyone buy that expensive peice of paper. Where is my friendly LOWES?
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Review
#228490 Review #228490 is a subjective opinion of poster.

Lowes review in Chicago, Illinois: Management discounts

magament refused to state discounted price to myself(consumer)and with-in one hour discounted same produce to employee and 80%off;;;when called to task,manager did embarass consumer by stating problem in frount of store with public and stores employees then threathen to not ever give any discounts to this consumer again..public should have same right to dicsounted idems as employee with out retaliation ;relayed store experience to lowes/store in washington pa/manager joe i purchased many idem here and have paid the requested amount in the past ;refrigators ,dishwashers,and microwave,and many other large idems
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1 comment
Anonymous
#265707

The reason you were refused was because he didn't know wth you were talking about. Good grief!

I have reread this 3 times and still don't know wth your talking about.

I would look into spell check and try again."magament"??? Lowes never sold "produce".

Review
#228389 Review #228389 is a subjective opinion of poster.
Loss
$130

Lowes review in Brick Township, New Jersey: Has not replaced new dishwasher that doens't work

I purchased a new $900.00 samsung dishwasher in november 2010. It does not work. abc electric installed it and they left me a card.I SPENT 2 months and multiple phone calls trying to get install to send help.I never heard from store or installer. IN january finally store called electrician to come to my house. In february, electrician never showed so i complained again. store sent a different electrician who stated it is a problem with the unit itself (DUH!!!!!) now it is march and all i get from lowes is "a manager will call you back". despite repeated calls i have no working dishwasher
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1 comment
Anonymous
#264233

Call C.E.O of Lowe,s or email and things should start turning out better for you

Review
#228345 Review #228345 is a subjective opinion of poster.

Lowes review in Cape Coral, Florida: Special Value 15X20 pleated air filer not in stock?

In your ad last week a Special Value Pleated air filers "Now $5.98 was $7.94 pack in 3. 15 X 20 size none in stock and never stocked them, Why? We have several large communities that use this size filters here in Naples FL 34119. These come 3 in a pack and this the best way to purchase your filter and have a supply on hand so that you can change your filters more offten. This will help your heating and air conditioning system. It's always to have suppy on hand. Harold T. Whitlock 3716 Exuma Way Naples, FL
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Review
#227485 Review #227485 is a subjective opinion of poster.

Lowes review in Honolulu, Hawaii: Not enough cashiers /no cooperations

I am a contractor and usually purchase the naterials I need in Lowes Hawaii(Waikele branch)On numerous ocassions the front is usually service by one or if you are lucky enough by two cashiers.Three or four days ago I went to buy somemore materials from the same store and this time the line is again busy The poor lady is asking for help and nobodycame down.I see the lady with a"BUSHY HAIR" setting in one of the chairs in front of the computer.At that time she was not working on the computer.Why can't she come and help the cashier instead of just setting down? As customers we hate seeing employees who don't wanna helpPlease post this in Lowes Waikele
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Review
#227115 Review #227115 is a subjective opinion of poster.
Service
Lowes Cashier