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Won't fix my refrigerator | Lowes review from Rockville, Maryland

i called lowes to get my ice maker fixed. I made an appt for Friday- on thursday night I got a call from the contractor saying "the technician"- I guess they only have one - wouldn't be available and they could put me on standby. I called lowes and was told they only had 2 contractors that could come out and the other one wouldn't be available until monday and I would have to weait at home from 8-5 because they don't make appointments in 4 hour time blocks. I then asked for a supervisor, waited 20 minutes on hold and was then told the supervisdor would call me back in 20 minutes. One hour later he still hadn't called so I called him. An appt was made for monday, on friday afternoon i got a call sayiong they couldn't make it on monday and would be out wednesday. I called lowes again for a supervisor and waitd 25 minutes on hold. When she finally got on the phine she said there was nothing she could do and the wednesday appt was the first thing they had to offer. POOR SERVI*Ce. i WILL NEVER BUY AN APPLIANCE FROM THEM AGAIN. i LIVE IN A LARGE METROPOLITAN AREA AND i CAN'T BELIEVE THERE ARE ONLY 2 COMPANIES THAT FIX REFRIGERATORS. I have the choice of many stores that sell appliances and Lowes has just lost a customer
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1 comment
Anonymous
#306397

its not lowes that fix the product.. we only sell them..

its the company.. whirlpool ge maytag samsung etc that only provide techs in the area..

lowes should have just gave you a new appliance but as far as the customer service you should have or should call 1800 44 lowes and report everyone you talked to.. hope things work out for you..

Review
#242466 Review #242466 is a subjective opinion of poster.
Loss
$2000

Do not buy carpet from Lowes, bad installers

I bought a new home and went to Lowes in Holmdel, NJ for many of the installations and purchases. First off the sales people on the floor told me I did not qualify to use a 10% coupon I had because I was buying a "custom order" product.I found out they were wrong and am battling to get a refund. Then the installers they sent to install my carpet were rude, installed seams poorly and hacked at the corners and along the moulding. (wished I could upload a picture here). When I complained I was told "too bad you ordered a white carpet seams never look right on those" and your moulding is interfering with the carpet laying right. Who are they kidding? I live in a development with 2000 homes in it, am I to believe everyone else is happy with carpeting looking chopped up along the moulding? Do yourself a favor and go to a local retailer who cares whether you are a happy customer or not and who hires and trains professionals rather than the 3rd party hacks Lowes contracts.
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Review
#242217 Review #242217 is a subjective opinion of poster.
Service
Lowes Installation

Employee stole my jacuzzi after I paid for it | Lowes review from Tyler, Texas

I found a jacuzzi that someone had special ordered in Lowes in Jonesboro, AR, that was marked way down because the customer didn't take it after it came in. I decided to purchase the jacuzzi and asked a employee to help me get it to the checkout desk. The boy was nice and told me that was a great buy, but he could not move it by himself. He asked another employee to help him take it to the front for me. The second boy came over to help him and I heard him say he couldn't believe that jacuzzi had been marked down so much then he told the first employee for him to wait because that jacuzzi maybe already sold. He then got on the phone and I heard him telling the person he was talking to that there was a great buy on a jacuzzi just like the one they wanted. After I heard him say that, I said this jacuzzi is already sold because I'm buying it. When I said that he knew we could hear him talking so he left while still talking on the phone. The first guy told me that he couldn't do that because there wasn't a sold sign on it and he probably saw that is was a good buy and decided he wanted someone else to have it. He then found someone else to help him move the jacuzzi to the checkout desk for me. It had already been rain up and I had paid for it with my credit card when that boy came up and told the checkout clerk that I could not buy that jacuzzi because it was already sold. The checkout clerk then told me that she was sorry and would credit my credit card. I told her no that there was no sold sign on it and what had happened but she went ahead and credited my card and told me again she was sorry. I asked to speak to the manager so she got on the phone and called someone and told me it would be just a minute so I waited 35 mins and I never saw a manager. In the mean time the boy that wanted the jacuzzi had someone help him move it to the side and he placed a sold sign on it. I decided that I had waited long enough and would just go home and call the manager so I did. I did get to talk to the manager and tell him what happened and he said there was nothing he could do about it because the jacuzzi had a sold sign on it and was waiting on someone to pick it up. I even told him to check out the time that the transaction was made on my card when I paid for it and then check what time the other person had actually paid for it and he would find that I had already purchased it before the other person had actually come in to the store to pay for it. He just blew me off still saying there wasn't anything he could do about it. I will never buy anything else at Lowes!
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3 comments
Anonymous
#365219

i work at lowes and thats pretty messed up. You should have stood up for yourself a little more.

I wouldnt have left.

You should have told them what you overheard. Ive never run into that problem the 6 years i have worked customer service.

Anonymous
#305854

The Lowes in Jonesboro, AR

Anonymous
#297828

which Lowe's was this?

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Review
#242162 Review #242162 is a subjective opinion of poster.
Service
Lowes Manager
i bought an apex neverkink hose from lowes last year, that has a lifetime warranty. when I brought it in to explain that the hose was leaking and that it was a manufacturer defect. the woman called the garden sales person. she came over looked at it and said that they...
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21 comments
Anonymous
#1737663

I bought NeverKink 100 ft and the 50', at Lowes and both have kinked. They say they are not reponsible for backing up the lifetime guarantee, and to contact the manufacturer.

Evidently Lowes no longers honor warranties on their products. I am on a social media site for my neighborhood and the 13 neighborhoods surrounding ours, with Lowes less than a mile away,. I will be telling 13,000 people that this products is a sham, and Lowes doesn't back up their products.

Hope it was worth it Lowes and NeverKink. I am out $70.00 plus tax.

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#242107 Review #242107 is a subjective opinion of poster.
Loss
$30

New Federal Law | Lowes review from West Chester Township, Ohio

LOWE'S BLOWES Heads up to all Contractors, Lowes has once again ended its Loyalty discount for Contractors. Get this, spoke to a store manager and inquired as to why the discount was removed while they are advertising 5% of to consumers on their card, I was told that it is a "New Federal Law" that was passed, and they can no longer give a discount to contractors? Are you kidding me? I suppose they think we will actually believe that line. So not only are they not loyal to their customers, big surprise, they lie. I feel sorry for the guys that work the Contractor's desk and make their living sell 2x4's and the like. Sorry Lowe's there are other stores that must be violating the "New Federal Law" as we still receive our discounts there. Hmmm. And then there was that big button the manager had pinned to his red vest trumpeting the 5% discount? Truly Yours Pogue Muh Ho-in
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8 comments
Anonymous
#653688

Here ya go guys. I'm not sure where the info is coming from but here ya go.

#1: Consumers get a 5% discount when they use their Lowes card.

#2: Contractors get 5% disount + deliveries for $20 + QSP for $2500 OR more(QSP stands for Quote Support Program). This typically takes about 5 minutes to get an answer. In reality, it usually takes just a few seconds. The extra time is for plugging in the info. I've only had one take longer than 2 seconds and it was a $50,000 wiring order.

#3: GSA: This is for government programs(schools, etc.) and is an ADDITIONAL 2% above and beyond the 5% for having a Lowes business account.

The discounts: What is really happening here is that Lowes does not have to pay Discover, AMEX, Visa, or Mastercard when you use any type of Lowes credit card. The savings is passed directly on to the customer.

Anonymous
#307501

In the world of business...there are contracts. One contract Lowe's has is with the government "GSA" which is only a measly 2% unlike the Lowe's Consumer cards and now Lowe's Business cards that offer a 5% discount ALL THE TIME!

There is also a QSP (quantity sale price) that you can ask for...that's right, A DISCOUNT for large purchases ($2500+)if you have the patience to wait for the discount offer to come back. If no patience, no discount.

With all the ranting and raving about discounts and displeasure with policies...Let's go back to what it really takes to get good service...Wake up call EVERYONE....It's called being nice! Taking the time to know the people you shop from and not taking advantage of the fact they make close to minimum wage to help YOU...That's right...Treat people how you want to be treated and the discounts will magically appear from employees grateful that you called them by their name(as appearing on the lil red vests) instead of "Hey YOU." ;)

Anonymous
#306156

im tired of people who want discounts just because they "spend thousands of dollars in the store". when i ask for discounts when im out shopping other places i dont get them so why should we give them out.

the very first thing out of a customers mouth is " do i get a discount or can i get it cheaper?

no you cheap a@#. dont get me started on returns!!!

Anonymous
#300459

Its never been a company program.. Just stores doing their own thing...

Anonymous
#300024

I quit buying from our local Lowes stores years ago. My father, who has built well over 200 homes in his life, and resembles a narley old builder, would always get discounts.

But, I guess I don't fit the profile. No matter if it's loads of lumber, drywll and doors, or multiple 5 gal. buckets of paint, for some reason they just would never give a 35 year old female any discount without a silly coupon. Contractor or not, bulk major purchase or not.

Maybe if I let my pit hair grow and wore a muscle shirt I'd have better luck. BTW, neither of us have their credit cards.

Dad has never needed one to get discounts and I have never wanted one.... Too much plastic in this world.

Anonymous
#588126
@female ***tractor

First off I dont think yer daddddy was the type to rant about it online..and he was prolly older than you when he started getting those discounts...maybe his purchases were bigger than yours(size matters) or , maybe he had a reputation, or maybe he was a big *** and they gave him discounts just so hed shut up, so maybe you should try that too

Anonymous
#295229

So, a continuing faltering economy, one that is driven by housing, elimination of solid customers to allow the Federal Government to dictate your business policy, hope that works out for you.

The discounts are passing onto our customers, who see the purchase origin of the products used, who in turn boast about the beautiful this or that they have had completed will now bear your competitions name.

We know police is not written at the store level. We have been in business long enough to know how to treat good customers, and by good I do not mean those who simply spend the most money, but pass by our competition without looking at any one else to shop with us, because we have earned their loyalty. Lowe’s, like all other corporations appear to be driven by greed, too much is not enough, call us when you realize your mistake, we’ll watch you die a slow death like the big Green HQ, Sears, K-Mart…

Truly Yours

Pogue Muh Ho-in

Anonymous
#295141

I currently work at Lowe's, and I'm sorry to say that the story is true, not a lie... and trust me, we as employees are just as upset about it as you are. The "federal law" bit comes in because Lowe's recently became a "GSA" seller, which means that we give the feds a discount, and you know the federal government, they want to have their hands on everything so they mandate how we can give discounts to everyone else as well.

I have always felt it was a great idea to offer the discount to contractors and installers, but it was never an official Lowe's policy and stores did it at their own discretion. With the new "GSA" stuff coming into play corporate decided to try their own version of the commercial discount, letting some stores offer one discount version, while having other stores give another version and seeing which does best. We are under strict orders and watched VERY carefully to not give the old discount like we used to... and it's frustrating to us to not be able to show our appreciation in the same way any more. I'm sure you can think of how many commercial and installer customers each store has, and how many times we had to tell everyone that we were taking away something from them... and how many people we had that were rightfully upset, and there was literally nothing we could do for them... just try to see that part from our side for a minute.

I apologize for ranting a bit, but I just wanted to explain that it's not that the stores don't like you, it's a *** decision that corporate made in the name of market research and the employees at store level literally have our hands tied.

As per the 5%, that is another experimental promotion that they did with the consumer card. I hope that their "testing" with the commercial card gets done soon so we can once again offer you guys the service you've come to expect from us, and the service we wish we could give.

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Review
#241680 Review #241680 is a subjective opinion of poster.
Service
Lowes Manager
Loss
$100

Lowes sucks

most of the department managers at Lowes in Osage Beach have no business being in that position. Doug Kies, Nevada, adam, brandy(ASM). Oh yah the ones that come in smelling of sticky substances are lucky you dont get tested. Which leads me to believe why some of them dont use power equipment. When your a dept. manager you really just have the title and very little power. the cool associates at that lowes you want to deal with are as follows: braden, mattp, tim, tyler s, katie in seasonal, carrol e, mimi, roy, earl, and the rest are straight up garbage who are lucky they even have a job. I straight up used that place to get my real job. lol peace im out.
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58 comments
Anonymous
#1601950

why do you guys buy appliances from a big box store ? Your not saving anything, something goes wrong these big stores don’t care.

Your just a number too them. My suggestion is buy appliances from a local store that they will treat you respect. Plus when you buy there. That money stays in that area.

And it goes back too schools and other means. Thanks

Anonymous
#1602044
@Anonymous

What world are you living in? Local appliance stores haven’t existed for many years now.

They couldn’t compete with Big Box bulk purchasing from the manufacturer, and ability to absorb a low profit margin on most appliances.

The majority of the public will choose price over service most of the time. Of course then they complain about it, but they have no one to blame but themselves when that choice costs them in the long run.

Anonymous
#1284471

My old washer quit so I needed a new one. Purchased a new one on Sunday from the Lowes store in Aransas Pass, Texas..

Delivery was supposed to be on Tuesday. On Tuesday I received a call from Joshua saying they couldn't deliver that day so how about Thursday? I agreed. Well after waiting all day Thursday and no washer I went to the Lowes store.

Seems they had rescheduled my delivery for 19 days down the line. Why would these people do this? Watch out as these people will lie to you in a heartbeat. I did the paperwork to receive a refund for the washer.

Only happened yesterday so hopefully they won't screw me on that.

This was not a mistake, it was done purposely. Beware of this store!!!

Anonymous
#1090644

My 82 year old mother purchase a Frigidaire from Latrobe store June 25, 2015. She has been having problems with the freezer keeping items frozen.

Service calls have been from A&E on Oct 14, 27, 30, November 6, 13 and 23. Dec 16 S&R company came to service Fridge. Jan 4, 2016 my mother called Frigidaire and they advise mom to call S&R tell them it was not working and need a new one.Mom called S&R and they replied they could not do anything. January 5th I became involved as this was not being resolved properly and I wanted to stop this run around with no resolution for my mother.

I called Lowes in Latrobe appliance dept January 5 to Pat and he told me to call Lowes Service Advantage number.

At 11:47 am I spoke with Jessica and advised all service and telephone calls my mother made to date and asked how to resolve this politely. She put me on hold and spoke to a supervisor. When she returned she informed me the service appointments were so close together and need to be 30 days apart, (seems a long time between non-working freezer service calls I think). Jessica made another service appointment for January 7, 2016 for AM.

Today A&E service tech Chad arrived and again determined the Frigidaire was not working and to ask for a replacement product, (he advised a Maytag or Whirlpool product).

At 11:53 am I called again to Lowes Service Advantage telephone and spoke to Brianna. She proceeded to tell me now we must talk to Frigidaire directly for next step. This again seems like now I am getting a run around. I asked to speak to a supervisor and was connected to Marlina.

She informed me that I needed to call Frigidaire. Amazing that Lowes would not stand by a product which they sold! This has gone way too far in my opinion. I wounder why anyone including myself would purchase ANY appliance knowing this is a typical scenario you could expect when you encounter a lemon product.

Waiting for Lowes to acknowledge this is a problem and do the right thing and replace this fridge with a new product asap.

Called to Frigidaire and talked to Nancy and discovered Frigidaire does not use A&E for service work, (someone should tell Lowes). Nancy was at least helpful by called A&E, talking to Malory. Chad has not turned in his service call papers yet.

so I need to call again.

In the mean time, I am wondering why Lowes sent A&E for service after Frigidaire just told me they are not certified by them...Called Latrobe Lowes and talked to Brad in appliance dept. He tells me that A&E is not the service provider Lowes would send. Whoa dude, I said.

Lowe's is the one sending A&E for service to my mother's. This is becoming a serialist nightmare! I called back to Lowes Dis-service Dis-advantage telephone line to investigate this latest A&E service issue and spoke to Anthony. Nice person but, not authorized to do anything but answer the telephone and say hello...next I asked to speak to a supervisor and got Miss Namoi.

After speaking to hear of all the details and why would Lowes send this service provider if Frigidaire will not recognize them as authorized. She could only say A&E are on a national data base and are thus authorized. Not much better than Anthony I think. So now I am waiting again to see if Fridge people will grant a return on a lemon product and how much longer Lowes will continue to make obstacles to overcome for an 82 year old lady with a lemon fridge.

Moral of this story is don't buy appliances at Lowes.

Instead go to a manufacturer because thats where you will end up in time of trouble anyway!

Lesson learned. Good Luck Latrobe

Anonymous
#1075051

Lowes in Midlothian Virginia is not much better. Their customer care line is even worse.

The individuals can only spew out what is wriiten and placed in front of the.

Home Depot has hired better staff or trained them better. You feel wanted as a customer.

Anonymous
#957594

Lowes has gone down hill in the last few years. I am a current employee, blood swaet and tears for years now.

Paid my dews and served loyaly. However i have learned you WILL NEVER get what you put in other than a check. I have read alot of the posts on here and just wanted to put my two cents in. You customers have to understand we are mostly treated like dogs, and if you want your job and keep it you have to eat alot of *** per day.

But its a check and i have children who rely on me. But still, next time you feel like complaining just remeber that most Lowes employees do try for the customer, and most not because we are told to, but because we honestly want you the succeed. Most of the posts i can believe and most supposed ASMs barely remeber our name. Most of which let who they want get away with murder.

The store manager stays in his office and only comes out to unleash *** on the smallest of offenses.The HRs are a utter joke most who i have met mostly watch movies and youtube in their office. And the corporate end (which i was sadly part of) dosent care as long as money isnt effective. They lend no support to their employees eho have the basic of needs nor try and look into certain "high volume" store to try and get a quiet understanding and bypass all the *** on the manager side. I really wish they would give the most basics of damns about employee moral.

In the last 2 years in my store we have lost 80% of the seasoned employees due to management alone. In short our system is busted, and numbers not people (customers and employees) are what matter.

Anonymous
#905329

Port Orange Florida Lowe's Pro Department: this has been going on for over a year. You never know when they will be open.

Then they act like they are doing you a favor to help you. They can never find your file and it is not uncommon for it to take 20 minutes to check out. There is a guy they call "Val" who will actually see you standing at the pro desk and look right at you and walk away. It seems to be the employees that have been there the longest who are the rudest!

I guess they are just unhappy, but we can't continue to do this any longer. We only shop at Lowes now when we can't find what we need at Home Depot and when we do have to shop there we avoid the Pro Desk.

Our employees would rather pay for items out of pocket and be reimbursed later than to deal with the rude people at the Pro Desk! This is so sad...

Anonymous
#899246

I got 25 bags of mulch at lowes and am 65 with a metal leg. The female employee was to help me load

was on her company phone while I loaded 20 bags.

She put her company phone in her pocket and tried

to lift one bag and said it was too heavy but she got the one bag in my truck.

The she got a call again

on her company phone to go on break so I had to get the last 4 bags limping with my metal leg. Employees

at lowes do not care at all about customers

Anonymous
#884641

i ordered a bilco door extension kit for $200 online, to have it delivered to local lowes near me. 18 days later i sent my worker to pick it up, and when it got to job site it obviously fell off the tractor trailer that delivered it to lowes and was seriously bent beyond.

now why would any employee let a damaged item continue on to a customer?

bunch of jerkoffs that truly dont give a chit about any customer. I WILL NEVER EVER EVER GO TO A LOWES EVER!

Anonymous
#882949

I agree this site is for people who nit pick and complain. I've been at Lowe's and sat customer service desk waiting for help and overheard a guy yelling at this poor young lady about how the wrong cabinet got order and the wife pulls out the paper of the one she wanted ordered.

To find out the associate ordered the one they wanted the wife changed her mind and wanted something different the husband is unaware and taking it out on the custoner service associate. The old man is in 60's and can tell is not all there. So tell me would you like it if I came into your work yelling at you and being a complete *** wrecking your day.

All you ppl on this website make me sick. These ppl are trying to make a living working retail one of the most stressful jobs you can have because of dealing with nasty customers like youraelves !

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Review
#241547 Review #241547 is a subjective opinion of poster.
Service
Lowes Manager

Customer Service | Lowes review from Baltimore, Maryland

I am very unhappy with Lowe's right now. Last week I ordered a new grill over the phone. That phone call went excellently and I thought great, this is easy! I wanted to get the sale price so ordered over the phone, but wanted to pick it up next week which is now today. So I drive over there to pick it up, traffic is horrible, get there and guess what, they can't find my order. I wait around customer service with about 5 people standing behind the customer service desk but I guess they were all on break because no one helped me until one lady finally did. So the one lady can't find my order and doesn't have any idea what to tell me. I go to the grilling section and can not find a single person to help me either. I go back home and repeat the process, look up the Lowe's online, thinking maybe I made a mistake and ordered from a different Lowes. When I get through, the guy pulls up my order right away, same store, and says well there does seem to be some kind of error in the system. I have now been on hold for over 6 min waiting for him to round up more help. I hope they find the grill I ordered because I need to pick it up today. It is a gift for someone from a group of people and I promised to pick it up. I'll have to drive back but at this point if they have it I will be happy. We do have other options Lowes but at the moment I am boycotting Home Depot because of their political involvement in social issues.
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1 comment
Anonymous
#305696

sounds like u live in missouri?

Review
#241327 Review #241327 is a subjective opinion of poster.

Rude | Lowes review from Reston, Virginia

Two trips to the paint department, trying to match an existing color. First day, only friendly helpful service! They were great. Unfortunately I got semi-gloss paint, and the color I was trying to match was flat.I went in with my samples the next day, and the employee's were not interested in helping me or advising me. The attitude was, I will mix the paint as long as you know what color you want. Anything beyond that forget it! Wow! What happened to the crew that was there the day before? I regret not going to Home Depot to begin with!
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Review
#241287 Review #241287 is a subjective opinion of poster.

Manager with poor customer service skills who turns her back on you and leaves | Lowes review from Ardmore, Oklahoma

6/03/2001 I was on vacation so i decided to go to Lowe's to get acouple of things. I was looking at a Dewalt angle Grinder. It had a price drop $109 to $98 the bind where they should have been was out. I asked an emplee of that department if they had any more he stated to me that they showed none in stock and none on order. I asked about buying the floor model knowing I could get a good discount on the floor model. The emploee called Gailan Sharp the Administrative Manager to ask about the discount for the floor model she brush hime off quickly with 5% and hung up the phone. He was going to tell her there was no box,no tool to *** disk,no battery. I ask if he would point her out and she was working the customer service desk so i walked over to her a ask if she could do any better than 5% and she said they dont give discounts! I called BS on that they done it plenty of times for me. She stated that I should be glad to get the 5% because she's the one who handles the money and budgeting. She turned her back on me and walked away and what gets me is that she never said sorry or empathized. All I have to say is that the Administrative manager ,Gailan Sharp of Lowe's Ardmore ,Oklahoma should not be a manager. The only job I would give her is cleaning the bathrooms and at best part time. VERY POOR CUSTOMER SERVICE SKILLS !!!!!!!! WITH ALL THE PEOPLE WITH OUT JOBS AND THIS IS THE BEST YOU CAN DO LOWE'S.. COME ON, REALLY?
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2 comments
Anonymous
#707779

my husband is building a new house so we went to lowes to buy lumber for the floor. We had a list of everything we needed, i asked an associate in the lumber department and he yust pointed where it was, and basically ignores us, so we had to load all the lumber ourselves the next day my arms where sore from lifting all that heavy lumber.

If we have to load everything ourselves then why are they working there, they should yust have cashiers, over twenty associates passed by us and not a single one helped us. What really made me mad was that they where doing absolutely nothing I could understand if they where busy helping someone else or stocking, they where just talking about their weekend.

I dont understand how they have so many employees with poor customer skills in ardmore oklahoma, lumber department. :(

Anonymous
#305373

at least the manager where your from didnt break his wifes arm.

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Review
#241175 Review #241175 is a subjective opinion of poster.
Service
Lowes Manager

Lazy management | Lowes review from Houston, Texas

I use the Lowes store at 19 mckenna road in arden Nc. to the tune of about two grand a week. Only because they have the material my customer wants. Every day I order 500 pavers to be picked up the next morning and usually the great everyday folks who work there have them ready. And again this morning they were ready but I had to sit and wait 45 minutes for the manager to finish his personal phone call to came and open the back gate so they could load my truck. He was on his cell phone as he opened the gate and made me quite aware I was a pain in his butt. It is a shame that such great employees are dragged down by such poor management. Where to they find them?
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Review
#240736 Review #240736 is a subjective opinion of poster.
Service
Lowes Manager
Loss
$2