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Wanted to make numerous purchases at Lowe's Erie Pa. upper Peach Street at 7/16/10. 11am totaling around three thousand dollars,bathroom vanity, granite top, faucet, flooring, toilet, and odds and ends, requested assistance from several staff only to be told...
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8 comments
LesCdeal
#280308

Helpful Hint:

Actually, the button canceling you hear at the end of the day is NOT to lower the average time. While it is true that each department in the store gets graded on average time to answer buttons (company goal is 60 seconds; my store's goal is 45 seconds), the number of button hits is also tallied up.

The more button hits you have in your department, the more it looks like you're nowhere to be found. So, if employees were hitting their own buttons, they may lower their average time by a second or two, but they would be raising their button hits as well.

This is not something they would do. The buttons are actually tested every night in order to make sure they are all operable, as batteries do wear out and sometimes the programming can be lost.

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Review
#189822 Review #189822 is a subjective opinion of poster.
I worked at Lowes #1777. The management there is awful. They don't care about their employees well being or that we have families. All Jim Bambule and Tom E. Thompson EVER cared about was generating more sales and keeping as much money in that store as possible....
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8 comments
Anonymous
#269388

Lowes of Chantilly, VA is one of the worst places to work as MALE Cashier. Its good if you are a FEMALE cashier, as all you have to do is cashier job.

But, if you are a male cashier, most of the time, you will be asked to PUSH CARTS, come rain or shine or snow. You will be asked to do the LOADER's job, regardless if you are able to lift or not, regardless if you have back problems or not. WAYNE (EUGENE) the fat *** is the poster boy for "how not to manage", "how not to be a leader" OR the worst manager. Wayne who is the customer service supervisor, has NO supervisor skills whatsoever.

No listening skills. YOUNG ATTRACTIVE Women cashiers get to do whatever they want, flex schedules, off whenever, not work in garden during cold winter or hot summer days, not working in Returns, Not working in Lumber. At Lowes of Chantilly, the Human Resource manager is FAT *** JOHN, who does not listen to employee complains or issues, regardless if they are genuine or not. He just ignores employees and acts as if he did a favor hiring anyone.

This store is very discriminatory towards non-white employees. They are tricky, in that, they hire non-white employees, to show they are not discriminatory, but once hired the treatment is very very discriminatory. The scheduling is not fair. Some employees get favorable schedules since they are friends with management, while others always have to work late shifts and rarely get weekend days off.

Chris the FAT store manager, never listens to anyone. He always says, talk and resolve with you immediate supervisor, even, when the problem itself is the immediate supervisor. Their open door policy is just in name. It is a joke.

If you complain or point out the obvious, you are reprimanded. Employees are basically treated as PAID SLAVES. SARAH, THE FAT *** cashier rarely is scheduled on weekends. In winter she always goes to LUMBER and jokes around and has her friends bring her dinner since lumber is not busy in winter evenings.

Look at the camera on January 7, 2011, she came in at 6 pm her schedule and then promptly at 6:30 pm she went go get dinner from wendys and took 45 minutes to eat from 7 to 7:45 pm. She gets favorable treatment always. In summers she is always sent to garden in evenings as its not that busy and the weather is nice. CARMEN the head cashier is a poster child for a PURE ***.

She does not know her job. She always is buttering up her supervisors and giving favorable treatment to her friend cashiers such as SARAH the fat ***.

I KNOW I can manage better, with more effectiveness and efficiency. Only need to get rid of problem management employees or get them the proper training.

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#189442 Review #189442 is a subjective opinion of poster.
Lowes in Troy Alabama has horrible, non-caring employees. I called about hardibacker board pricing because I am re-doing the flooring in my office. I spoke with Chuck Drudy. He was rude and discurtious and made the comment "I'm going to have to go all the way to...
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8 comments
Anonymous
#336568

You are a whiney *** head. Some people just want to *** and complain, you are one of those people.

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Review
#189295 Review #189295 is a subjective opinion of poster.
Lowes advertises price matching plus 10%. This is not true. After using this policy on a few visits before. Now they say they don't price match on sale Items. They did call the competitors store to verify the lower price and it was lower, but said they did not...
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14 comments
Anonymous
#1223256

I too just got ripped off by Lowe's 10% "beat any competitor" lie. They also refused to price match Home Depot on a $1400 snow blower for my tractor.

Nowhere in their advertising they display does it say ANYTHING about special orders. More fine print BS. I'm so done with Lowe's.

Their lumber always sucks too.

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Review
#189159 Review #189159 is a subjective opinion of poster.

Lowes has poor customer service.

After calling and getting no answer I went to the store and waited 30 minutes to be told the product was in but still has not been unloaded. Asked for credit application and was only approve for 500.00. Took 20 minutes on the phone just to get the application done and I have excellent credit. Went to Home Depot they had the product gave me a credit limit of 2500.00 and I only had to show my id and punch in my SS number into the key pad..no forms no calls...no wait time...and I had 4 asking if they could help me instead of me waiting for one person to help 4 of us. Just saying HD has got my money from now on !!
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3 comments
Anonymous
#192801

Sorry. It's--that works(first line). I will fink on myself before the "PRO" does.

Anonymous
#192799

Hey. Let me guess.

You are the Electrical Pro the works in the electrical department of a Lowes store(if not, then sorry). Your comments and the little bit of info that you throw around in your statements(all of them) suggest that. Maybe the person on this review does not quite understand credit procedures. The financial institutions for all retail stores in the world have the right to give limits for what ever reasont based on consumers credit history, income, and how much credit they are already paying on.

The retail stores have no business or rights in determining the total of a persons credit limit. The providers are seperate institutions and are used by stores because a store is not a bank. More established and honest places may only give a small limit in protection to the customer.

The credit guidelines have changed tremendously in this country with our new President. "Electrical Pro", find out what institution your establishment goes through(no matter who you may work for)and find out a little more about their credit provider.

Anonymous
#192694

I really do not see the poor customer service on this one. Our system is a little slow, I'll admit that. But as per the product still being unloaded...well, have you ever unloaded a 53 foot trailer full of product ?

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Review
#189120 Review #189120 is a subjective opinion of poster.

Lowes in Woodbridge, Connecticut - No call no show

order carpet, time to come was there waited 2 hrs, no call no show. drove 1 1/2 hrs to meet them. you need to get someone a little more responsible than who you have. i have spent thousands with your company and i get that kind of service. i called another company they came out that same night , measured order the carpet next day and it was in and installed in less than a week. you are a large chain , you should be able to do it as well. had trouble with home depot and don't shop anymore
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1 comment
Fat Mart cart rider
#163368

Oh no masa. Well get right out there since u have spent thousands of dollars at Lowes.

No one cares. Also learn English and how to type.

Review
#188954 Review #188954 is a subjective opinion of poster.
Loss
$1600

I feel that lowes could have worked with me to resolve problem with dishwasher

lowes would not let me exchange a cheaper dishwasher that did not work with a better one and me pay the difference of the two i tried to plead with them but gotten no reply the companys name is lowes hardwear in (starksville ms) thank u for your time sighned eddie the unit had a 3 month return policy and a one year warranty bot i am able to show proof that the house i built did not have power till one month ago.i just feel that they should talk to someone higher up and try to resolve this matter before it has to go to the next step
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2 comments
Anonymous
#162388

So you're saying you bought it over a year ago (since you could utilize the warranty otherwise) and now you want to return the old broken unit it as though it's "new"? Sounds reasonable to me. Of course, I had heavy head trauma recently and can't convertible the chocolate fax machine.

Anonymous
#162216

Who cares when your house got power. If you bought it over the warrenty period or the return policy period they cannot make an exception for you or they would have to for everyone.

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Review
#188708 Review #188708 is a subjective opinion of poster.
Loss
$285
some of the people that work at Lowe's are very rude.they sit on the forklift and won't move when you are trying to get through the aile and when you ask for help they act like it the end of world. then when you apply for a job they won't hire you because...
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6 comments
Anonymous
#177687

Happy lowes employee wow just proved *** thanks:)

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Review
#188495 Review #188495 is a subjective opinion of poster.

Lowes in Palm Springs, California - Stall on replacing a newly purchased range with scratches.

We purchased all new kitchen appliances at Lowe's in June 2010. The stove had scratches on the top panel. According to the installers, these scartches are caused by the packing materials shifting during transportation. I went back to Lowe's and asked the appliance sales person to replace the stove and he agreed to do so and supposedly placed the order. Several weeks went by and nothing happened. I went back to the store and spoke with another person. He placed another order. A couple of weeks later, nothing was ordered. The store manager this time agreed to order.
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Review
#188464 Review #188464 is a subjective opinion of poster.
Lowe,s cut my credit limit from $12,500 down to $1,000.00 for no legitimate reason. I've had this account for years and charged large amounts which were paid off ahead of time. I only owed them less than $1,000 and was paying them more than the minimum payment. ...
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11 comments
Anonymous
#1481097

Just happened to me. Started with $8700 limit, purchased stuff for the house, paid them off, then my limit went down to $900!!!

Still kept business with them, purchased some more stuff, then paid them off again and today I see my limit went down to $110.

So what I did was call customer service, paid my balance and closed my acct. Told them I rather deal with Home Depot for now on.

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#188308 Review #188308 is a subjective opinion of poster.