Lowes Reviews and Complaints
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Untrained Lowes Workers
As a Contractor i have been dealing with the Store since it opened. First to say, we local folks are indeed glad they are still here with the present troubled econ. However, just this week I went to check pricing on roofing shingle and was told by Commercial sale (She couldn't even find her reference book) that they no-longer carried the same single I used on a job just 18 mos ago. So, I called the distributor and they said yes - Lowes can special order the single. So, I call back and got another Commercial Sale Rep and was told - yes we can order these after I gave than their own product code to find the same selection and color. The Store's management changes like ever 6-18 mos and good luck finding one when you need one. I recommend with dealing with a special item of a getting any products, call Townsend Supply in Troy and ask for Keith or Dennis. Townsend prices are also competitive too! Lowes prices in Troy are higher than any other in the State.
Lowes review in Chicago, Illinois: Lemon wash machine
we just got our taxes and purchased a GE wash machine from Lowe's . we had to wait almost two weeks for delivery,no biggie!but less then two weeks after it's delivered it burn up,and lowes won't exchange it because we've had more then 7 days !the information on the warranty says call for service 24 hrs a day 7 days a week and guess what ? they're closed ! omfg ! are you for real ? you gonna reimburse me for the money I'm gonna spend at the laundromat till you get your dead *** out here????????????
Lowes - Storm Door
In 2008 we purchased a storm door. We were told that if we purchase this selection and have Lowes installed the door, everything will be covered for the lifetime of the door. A couple of months ago, the door started to not close so we contacted Lowes. They sent someone to look at the door then called us a few days later and told us we have to pay for parts. I told them we were told installation and lifetime of the door. They told us, installation is only for a year and Lifetime means the FRAME of the door, not the parts on the door. Isn't the door consist of the frame, screen, glass that's make up the door?!?!? WTF!?!? She then proceed to tell me they would never have said such a thing to us and if I have proof to back myself up. I told her, that was just poor customer service and if she has proof that this wasn't said to me when I bought the door?!?!. I felt they have suckered and lied me into purchasing a door and using their installers when we could have done it ourself. Oh yeah, Lowes CS said "we gave you that option to install it yourself". I said "you guys told us if we let your installer install the door, its all warranted". Thanks Lowes!! Now I have to find my 2008 paperwork to read the fine freakin line. Thought Lowes was more reputatble then that. Guess I was wrong. Now I'll think twice before making a purchase with you.
Lowes review in La Verne, California: Injury
We were in your Anaheim store this past Saturday code#10300-30511-14567. Behind the small appliances you had a large clearance rack, on this rack you had a long piece of medal with sharp edges. The person I was with is tall 6'4", he ran into this knocked his glasses and hat right off. It could have been much worse,it could have been his eye. He is not the type of person to pitch a fuss. I asked for the manager when we went to pay for our purchase. No manager came, I told the two female employees to do something about the sharp piece of medal. Three days later he ordered new eye glasses due to the large scratch the sharp medal caused. If his glasses did not get scratched in your store due to this safety hazard he would not have had to purchase new glasses just yet. I feel some sort of compensation is in order.
Lowes next day delivery is fake
Refrigerator died over the weekend. Found a nice replacement one on Lowes web site and it promised "next day delivery". Placed order because my boss would let me work from home Monday to let them in. Guess what? If it's not in stock at the store, they won't deliver next day, only next day after THEY get it from their supplier. And mine wasn't in stock. Nor, apparently are most of their refrigerators. It's now Thursday. They wanted to deliver it today. Great! Not so great is you don't get to choose a window for your delivery. It's pretty much at THEIR convenience. I could get the morning off today, but not afternoon. And of course they schedule me for 1:30-3 pm cause that's what works for THEIR batch of orders. I am now waiting with no operable fridge until Saturday when I'm not working. And presumably I'll be home all day waiting around for when they think driving to my suburb is convenient for them. Pretty much won't be ordering any more large appliances from Lowes. EVER. So BEWARE! That "next day" *** they advertise is total bait and switch. Whatever happened to the much-vaunted customer service at Lowes?
Lowes review in Chicago, Illinois: Home Depot has won
Lowes has been quick to downplay the 1700+ terminations by saying they will now hire 10,000 part time employees.. What we have not seen on CNN is how they are now in the process of eliminating thousands of other full time positions in all the stores. They cut the over-paid useless upper management fat for the better, but now are taking the hard working everyday positions off the floor too. The one thing lowes had over Depot was our customer service.. Well the day has now come.. Lowes corporate has followed Depot's lead in every aspect accept customer service and have now finally given in to the shareholders. As a dedicated employee for several years, I am deeply saddened. In the last two years corporate has taken a "Be proud to work at Lowes" stance to "consider yourself lucky to have a job" combative approach to their employees. They have systematically taken away all employee incentives and begun a campaign of using their pseudo-fascist "corporate policies" to eliminate fairly paid/qualified staff to replace them with minimum wage part-time dolts. Just like Depot had done over a decade ago which allowed Lowes to become the market share force it is. Call me dedicated, but I feel truly sorry for our customers this summer. By this summer we will be a home improvement store with 75% part time help that could not help a customer to the restroom muchless help them with a project. Just like home depot. Somehow I don't see Niblock as "undercover boss" because if he gave one *** about his customers and employees these ridiculous changes would not be taking place. Check the profits. Lowes is not hurting in this 'recession', they are thriving. The almighty dollar rag is being rung for every cent earned off the blood, sweat and tears of their dedicated employees before they drive us all out to make room for McLowes. I apologize to all our customers who once believed in us enough to keep me employed. I will soon understand when we bump into eachother while we are both shopping at Menards...
Lowes review in Charleston, Illinois: Lowe's Floor Installation Problems + Installers Smoked in House
After the vinyl installation there were bubbles present and was told repeatedly they would go away. After 3 weeks they came back and blamed me for not having the heat high enough. Cranked the heat up beyond the set 70 degrees. Still bubbles and weeks later they come back with same story. On the 8 week mark they come back after multiple complaints and tell me they used the wrong glue! They tear it up and put it down again. Vinyl now looks good but I come home to find cig ashes everywhere from installers smoking in the house! Never using Lowes again or their contracted installers Camille's Flooring from Bloomington IL.
Carpet nightmare lowes
lowes in Gautier, MS 39553 has zero customer service and little or no concern for their customers or concerns. It was a nightmare getting carpeting from them, the price given originally was wrong the new price was given was wrong ended up paying more than original quoted worked with 3 different people no one had a clue what they we're doing! I e-mail them my complant over 2 weeks ago with no responce You can be sure we will be taking our business someplace else! I don't feel you can trust them to give a honest price!
Lowes Customer Sercice is too time consuming
They think like it's not their problem. They don't call me to update the status and when ever I call they don't have an improved status. It's been 24 hours I don't have my money and merchandise. Very poor way of treating a customer who spent #3000 dollars in this economy. I went to Lowe's in Laurel,MD and bought $200 worth of furniture. Wanted to get out quickly and chose to use SELFCHECKOUT. I use 2 store credit cards successfully and wanted to pay remaining with my credit card. System suddenly froze. I called customerservice and found out that the money was deducted from my store cards but they can't complete the transaction. I was pissed. I said I don't want anything, give my money back. They are working with the accounting to put money back to my card.
Lowes review in Suffolk, Virginia: Did not notify me
I went to Lowe's in Emporia three times to buy roofing shigles for my house in a two week period. No manager or saleperson said anything about the tax break card, if you send over $500.00 dollar until I made my last purchase for the shigles at the end. I bought $800.00 dollars of shigles first, then when back and bought $300.00 dollars , and last I bought the third time $85.00 dollars of shingles and the sales told me there was a tax break card you could have put the money on and got 10% back.
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