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Lowes does not deliver good service

I had a $24, 000 project set up by the Lows store at Osage Beach Missouri. Their deliveries were untimely and in most cases never showed up. They never had the courtesy to call and inform me of their delivery schedule. When I called the delivery department there was no answer or recordings. I have had my project extended because the installers had nothing to work with and had to go to other jobs. On weekends I had a cashier act like he didn't want to be there and was very unhelpful. Their employees are very rude and unprofessional.
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2 comments
Anonymous
#177947

Why should the amount of money you spend determine how you are treated? Who care how much you spend!!!! Whats the difference if you spent $24.00????

Anonymous
#171345

Sounds about like my experience with Lowes. When I tried to spend a mere $2000 on a home project, I couldn't get the rep off the 'phone long enough even to take the order.

I went down the street to Home Depot and got taken care of in about twenty minutes. :(

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#192116 Review #192116 is a subjective opinion of poster.
Loss
$24000
I bought a Porter-Cable dovetail machine online. A few days later I decided to get a mini-dovetail template to go along with it. Deltaportercable.com listed a local Lowes as a supplier of the part. I called the local store and punched-in the extension number for tools....
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2 comments
Anonymous
#171873

I have spent too much time at Lowes over the years. The things I have seen show how poor the management really is.

I can't understand where they find these people. Lowes does have the means to train their employees but don't really bother. One employee told me he was an electrician by trade by the management assigned him to plumbing because "they" felt he would be better suited there. I have seen employees start in one department and "transfered" to another department for no reason.

If you ask a manager to simply cut a key they insist on "calling" somebody else to do it. I get the managing thing, but when I have already been waiting 10 minutes? Then, you find associates who do work, are helpful, and really know what they're doing. They don't stay for long because of the *** they have to deal with from "above"..

I have even overheard the store manager himself say he didn't care that the cashier outside was struggling to keep the money from flying out of her drawer due to the wind (although she is the one who would get written up if she lost anything).

Its not that they don't have the help to train them. All the training is done on computers. However, The managers don't want to help customers by covering for the associate that has to do the training.

If you go to Lowes on a day when they have their "manager's meetingS" you will be waiting FOREVER to speak to one. If you care about customer service go to a small hometown hardware store where they actually care about the customer!

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#192010 Review #192010 is a subjective opinion of poster.
Valspur and Lowes are pulling a fast one on consumers with their Valspur Granite paint. They say apply it with a 1.25in roller. You will never achieve results that are anywhere close to the swatch samples doing it the way they recommend.It will simply look like you...
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18 comments
Anonymous
#838219

This paint is beautify, but what a nightmare do not use a roller that is a waste of time I found out early on so I used a brush and it took days for me to finish, and worst of all It's red and after 10 years I want it off, if you put a nail in the wall to hang something and then one day you need to pull it out, it leaves a white hole and it looks real bad so you really cant hang things on the wall with this paint it goes down to the drywall

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#191978 Review #191978 is a subjective opinion of poster.

Lowes in Weare, New Hampshire - On Line pricing higher in store

Made a list of materials from "on-Line Lowes" Total cost came out over $60 higher when I went to the store to purchase. Had all the Item numbers, but the same thing in the store had a different item number (and of course a higher price) Manager said: on-line was only for home delivery.(and of course there is a delivery charge) Why did I have to indicate on line, which store I was going to go to to make the purchases???? Is this a "bait and switch", or just a rip by any name ??? Home Depot just acquired another customer.
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#190746 Review #190746 is a subjective opinion of poster.
Recently I took my customer to pick out some upgraded window blinds. After taking a measure. The sales girl told my customer, they(LOWES) would offer a lifetime warranty on the blinds, but in order to receive a warranty, installation would have to be done by Lowes....
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5 comments
Anonymous
#1019372

Wow sales associate was wrong. Levolor offers a 10 year warranty on blinds. Lowe's if installed by them offers a one year warranty.

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#190365 Review #190365 is a subjective opinion of poster.

Lowes Special Order Broken, Do Not Use

Ordered over $6k of appliances. Microwave was cancelled by Lowes. Had to stand in line at Customer Service to reorder. They marked my order "returned". Never saw it. Then when it came in had to wait a hour to get it at the store. Main delivery of oven, refrig, dishwasher, etc was supposed to be in morning. Delivery crew showed up in evening even after the afternoon delivery period. Had my contractor waiting for installation. But crowning blow was sink. Ordered on 5/12, told it would be delivered earlier, but online date was given as 6/8. It became the pacing item in finishing a kitchen remodel. Stopped by the store twice to stress importance of delivery. Went right up to 6/8, then they call and said it is backordered, would be another 10 days. Later they called and said it will be about a month more! Ordered online from eFaucets and got it in 4 days. I will NEVER use Lowes Special Order again!!! The delays cost me time and money. NOT RELIABLE.
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#190225 Review #190225 is a subjective opinion of poster.
We spoke to 2 Lowe's higher ups making sure that a dryer we order would be installed and side vented by their installation crew. Called the national line and were assured this was the case. The national person put us in touch with the manager of the local store....
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1 comment
Anonymous
#171178

The problem isn't bait and switch, but the installers themselves. Truth be told, all Lowe's installers are private contractors hired by the company.

When I say hired, it's more accurate to say given jobs. Lowe's doesn't pay them directly.

In any case while the store and home office may have said yes they'd install it, the installer themselves may have had policies against it. Call the customer support line and leave a note about this, and see if they can find a different installer.

Review
#190132 Review #190132 is a subjective opinion of poster.
Loss
$150

Lowes in Tampa, Florida - Small minded sub managers drive you nuts

I worked for Lowes for five years as a kitchen and bath designer. I have also worked atthe Home Depot and Builders Square in the same capacity. I am a cabinetmaker by trade with over thirty years experiance. I also was a cabinet installer for Lowes with a vendor number. I worked 60 plus hours a week and the more hours I worked the less I made..Chinese overtime it was called. For the first 40 hours I made $15 an hour..for the next 10 hours I was payed $4.00 an hour and for the last 10 hours of the sixty hours I was payed $2.25 an hour which was on a Saturday..10 hours of getting my brains beat out for about $10 extra in my paycheck. I bailed Lowes butt out of the fire too many times to count and I constantly had to deal with inconsequential sub managers..they are a joke. Wake up Lowes and treat good employees like gold and not slaves and something less than human.. Eventually I just walked out of the store for my own physical and mental health.
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2 comments
Fat Mart cart rider
#167900

Ummm sub managers? WTF does that mean.

Department managers or Zone managers?

Clarify tard face. And go cry some more.

Anonymous
#167352

ha ha ha you asked to be screwed

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#190113 Review #190113 is a subjective opinion of poster.
Years ago, I worked for Lowe's, and learned the hard way that they set employees up to fail. I'm not sure if it's an intentional act, or just some random mistake that brought it on; though sadly I think it's the former. Before getting into things, let...
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7 comments
Anonymous
#291887

Interesting. It sounds as if some of you have had a manager that is a *** and others are managers that aren't.

As a customer, I saw one of the jerks today. His employee incentive program included telling the employee to get the tools rearranged and stocked by the COB today or he would be written up.

I spoke with the employee after the manager walked away, employees that have worked for Lowes the longest fear being written up the most. Sounds like a nice guy huh?

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#190036 Review #190036 is a subjective opinion of poster.
Wanted to make numerous purchases at Lowe's Erie Pa. upper Peach Street at 7/16/10. 11am totaling around three thousand dollars,bathroom vanity, granite top, faucet, flooring, toilet, and odds and ends, requested assistance from several staff only to be told...
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8 comments
LesCdeal
#280308

Helpful Hint:

Actually, the button canceling you hear at the end of the day is NOT to lower the average time. While it is true that each department in the store gets graded on average time to answer buttons (company goal is 60 seconds; my store's goal is 45 seconds), the number of button hits is also tallied up.

The more button hits you have in your department, the more it looks like you're nowhere to be found. So, if employees were hitting their own buttons, they may lower their average time by a second or two, but they would be raising their button hits as well.

This is not something they would do. The buttons are actually tested every night in order to make sure they are all operable, as batteries do wear out and sometimes the programming can be lost.

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#189822 Review #189822 is a subjective opinion of poster.