Lowes Reviews and Complaints
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Lowe's return policy | Lowes review from Issaquah, Washington
I purchased a vacuum last night it was broken i went back and returned it but instead of just exchanging it right away they made me purchase the item again but the funds wont go back on to my card right away so after a half an hour of standing there listening to the manager talk about me and my credit card like i wasn't there as if she could not be bothered and then snapping at the only lady trying to help me like she was an *** so my card was declined due to the funds not being in there yet so i have a huge project today and need that vacuum so thanks lowe's for making a simple exchange in to a customer loosing event for your customer in fact im telling all i know to stop dealing with lowes . the customer service is a joke and i will be calling corporate tomorrow i want my vacuum
Idaho Falls Lowes
Went to make a quick purchase at the Idaho Falls Lowes. Clerk was rude and had overcharged for several items. When bringing it to her attention she became more aggressive and rude. Contacted Customer Service by email in regards to concerns. They were helpful and then forwarded to the local store. Assured that I would have someone contact me within 24 hours. Did not happen. Called back and found the manager claimed that he had sent an email, which was never received. Check both regular and safe boxes. Long and short of the story the local store never responded, never contacted me about the concerns. Spend a great deal of money at the store, however now I will go to Home Depot as if there is a problem you can at least have a manager talk to you. Lowes needs to retrain this particular employee in how to handle her attitude and how to deal with the public. Its unfortunate that they hire people like Ms. Attitude when there are many good people who need jobs. Lowes you lost my business for good. I will spend it where you know you will be treated with respect.
Lowes.com: Confirm Before you Click
Make sure that you confirm the availability of items at Lowes.com, online information is not accurate. When it comes to emergency appliance purchases, one doesn't typically want to wait 2 wks to receive their item. If an item is listed as in stock at Lowes.com, it may not really be readily avaialble, but once you realize that, you have already incurred charges on your credit card. My recent purchase cost me an additional $400 and the 3-ring circus I went through to get everything cleared, was maddening. Read my full review here: http://www.associatedcontent.com/article/8027217/consumer_warning_lowescom.html?cat=2
Lowe's | Lowes review from Youngstown, Ohio
I recently posted a complaint about Lowe's management and their attitude when I purchased a riding lawn mower. I am please to announce that not only were things resolved but the district manager agreed to sell me a self-propelled mower that sold for $269.00 for $ 134.50 to soothe the ruffled feathers for compensation for the aggravation caused by the store's management team. I wrote to the district manager that if the store assistant manager had asked me instead of brushing me aside, I would have settled for 4 quarts of lawn mower oil, a spare spark plug and a spare air filter. But because the manager and assistant manager had attitudes, I said the *** with it. Also, I only used the new riding mower for a total of LESS than 2 hours when it developed engine problems. I have used mowers over the years with Briggs-Stranton engines and never had any problems. I called and talked to the saleman and told him my problem. He put in for an emergency exchange and arranged to have a new riding mower delivered the next day with the assistant manager's blessing. The new one is working like a charm. I guess it does pay to talk to corporate and they get in touch with the district manager and alls well that ends well.
Valspar Paint from Lowes
-painted a bathroom with Valspar, "Farmers Market",Allen and Roth, ar225 over 4 weeks ago and it will not dry. I applied a primer over the wall paper, let it dry and then applied one coat of valspar, waited 24 hours and applied another coat. I just remains tacky to the touch, I have tried running a fan and then a heater and fan but it didn't make any difference. In 2 other rooms I applied primer over wallpaper but used a different brand of paint and it looks beautiful. The Valspar that I used supposedly has a primer already built in. Ã…nyway, will never use this stuff again. I have been painting for over 40 years using a variety of brands and never had this happen. Now what do I do?? If I wipe the wall with a wet cloth the paint comes off onto the cloth. Someone suggested repainting over this stuff with a semi-gloss latex as that may work. I had used an eggshell valspar latex. Lou
Lowe's excessive interest rates | Lowes review from Rock Hill, South Carolina
I have been a loyal customer of Lowe's for more many years. However, that ended today. I was charged $442.22 interest on a balance of some $1600 and on a deferred pay plan from 2010. Lowe's customer services did not even bother to call me to inform me of this looming interest charge. Lowe's now charges an interest a rate of 24.99% to their "preferred" card holders, much higher than any store savings one may think he or she is getting. Their customer service is not user friendly nor customer friendly. When calling their "800" number to credit services, I had to listen to their spill for 10 minutes, unrelated to my issue, before I spoke with a real person (who was also arrogant). "Lowe's" now stands for how "lowe" can you go in customer service and appreciation.
Lowes Credit Card
Lowes worst for returns
Lowes has blocked my Dr lic for too many returns....the only problem is....I've returned items maybe once or twice in a few years. I told the manager I've spent thousands of $ at his store and he just laughed and said he has contractors that complain all the time.....he didn't seem concerned. He said he had absolutely no way to override the system. I told him I would not shop at Lowes any longer and he was OK with that. With the economy as it is....you would think they would focus on customer service. I had planned to spend much more than the amount that I would have gotten on the one little return. I called the 1-800 number to see why I was blocked and they have a recording saying to leave your info and they will get back with you in 2 business days. Again....great customer service???
Ordered toilet for install, now a month and not installed yet | Lowes review from Colorado Springs, Colorado
I ordered and payed for a toilet 4/18 and was told it would be ready 5/2/11. Somebody called me to tell me the toilet was ready only to call later that only part of the toilet was ready. Since then I am getting excuses every time I call and yet my card has been charged and I have made first payment on the balance. Today I called and I am told the part might arrive at night but they don't know if installer is available tomorrow. With all the inconvenience, I would think they would treat my case with priority. This company needs to do better if it wants to keep customers. Customer service seems to be very poor and people don't know what they are doing. I am really unhappy with this situation.
LOWES don't order from Lowes
Lowes.com is the worst store to deal with. I ordered a $4O0.00 Built in Coffee Maker.Don't buy anything there. I never got my item and they dont know or care. They finally called to tell me to pick up the product and when I got to the store, it was never there. Save time, go to Home Depot or anywhere -- don't order from Lowes. I wonder how the Coffee Maker would have been. I ordered lots of merchandise for my new kitchen and had great experience with Sears, Amazon, Express Decor etc. Lowes was my only disappointment.
Refusal of cashier to give the 10% per your policy | Lowes review from Albuquerque, New Mexico
I bought an air conditioner and motor from you with proof that another store had the same one at a cheaper price. The department head was nice, authorized the discount, when I took it to the cashier, she was haughty, and refused to give me the 10%, After some argument, pointing out the sign on the wall, and the print on the receipt, I finally got it. I this standard?, what gives? Is the policy just lip service? I appreciate the the discount, but I would like to get it without the hassle at the cashiers station. Thank you for your attention.
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