Lowes Reviews and Complaints
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Lowes in Philadelphia, Pennsylvania - Poor Customer Service
My husband and I are remodelling our home so I am a frequent customer to Lowe's 2385 in Sayre, PA. After my encounter yesterday with the woman at the return desk I had to say something. It was a simple cash return as always and yet her attitude is always very unpleasant, never a hello or have a good day. As you first enter the store, she glares at you. Her name is Elaina and she has a nasty attitude to go along with her tattoos. Not someone I would want representing my store. Management should rethink their employees.
Lowes in Beaumont, Texas - MR.LJ.store in Lake Charles, La. lied to me
I CALLED THE LOWES STORE IN LAKE CHARLES, LA. YESTERDAY (10/1/10), WHICH IS APPROX. 45 MILES FROM WHERE I LIVE,(TEXAS),BECAUSE MY LOCAL STORE DOES NOT CARRY WHAT I NEED. I ASKED THE OPERATOR @ THE STORE FOR THE CONTRACTOR DESK AND THEN TALKED WITH A ASSOCIATE. I ASKED IF THEY CARRIED "DOW" RIDGED BLUE FOAM SHEETING 2"X4'X8' AND HE SAID YES THEY HAD 32 SHEETS IN STOCK. I DROVE THE 90 MILES ROUND TRIP ONLY TO FIND OUT THE THICKEST THEY HAD WAS 1/2" THICK. THE 2" PRODUCT THEY HAD WAS ANOTHER BRAND (WHITE)AND WITH A SOFTER DENSITY. I WASTED MY TIME (1 1/2 HRS.)DRIVING, GAS,& MILEAGE ON MY TRUCK, BECAUSE OF SOME *** THAT WAS TOO LAZY OR HAD RECTAL CRANIUM DISEASE TO GO CONFIRM WHAT HE HAD IN STOCK. """ I AM PISSED """ I WILL NOT DO BUSINESS WITH LOWES AGAIN!!!!!! LJ
Lowes in Henderson Nevada is the Worse
I have never been to a Lowes Home Improvement Store with such a disregard for customer service. At the Lowes on Marks Street in Henderson Nevada no one seems to be available to help you and when they see you they head in the other direction. One employee that I encountered was on a personal phone call and acted like he did not see me patiently waiting to talk to him. When he finally got off the phone he seemed to be preoccupied and disinterested when helping me. The management team wasn't any better and had numerous excuses in defense of the sales associates and their lack of interest and customer service skills. It seemed that they are giving me a standardized response from some company handbook. Do yourself a favor and drive a little out of your way and shop at the Lowes on South Boulder Highway.
Lowes In Henderson Nevada Sucks
The management team at Lowes on Marks Street in Henderson, Nevada is the worse that I have ever experienced since I started doing business with Lowes. The manager does not return phone calls even after the store operator states that he is in the store but he is busy and will call you before he leaves for the day. So after patiently waiting for a return phone call you end up calling the store and finally reach him. He then responds to your complaints with unsatisfactory and condescending remarks. And his response to your dissatisfaction; if you don't like our service go down the street to Home Depot. Gladly!!!
Lowes in Chattanooga, Tennessee - Don't buy kitchen cabinets from Lowe's
I ordered for plywood kitchen cabinets from lowe's in September 2010, and they came and installed presswood cabinets in my house, I talked to the manager Jerry of the Lowe's at Hwy.153 Hixson, TN, and they said you signed up on the contract early, which they made me to do so, So you can't neither complain nor go to court because of our policy. What kind of nasty policy is that, could some one help me with ideas to get my money back. I will try my best to get my friends, away from lowe's.
Went to Lowes to buy a Water heater,no Help available
I visited Lowes in League City ,Tx # 2821 at 7:30 PM to Buy a Water Heater.No help available.Asked 2 emplyees for help and they told me that they would call some one to help me. I waited 15 minutes, and no help arrived.The store had very few employees working .It seems like a skeleton crew .I had workers at home waiting to install the Water Heater. I finally Left Lowes and drove to HOME DEPOT and purchased a 12 year warranty Water Heater.If lowes want customers to shop in the evening ,then they have to have enough employees working in order to properly service the customers.
Lowes in Mount Laurel, New Jersey - Fired after seven years
I had worked for Lowe's for seven years started: 2 months as CSA (03) 1 1/2 yrs as team lead (04) 3 yrs as dept. mgr. (04-07) 2 1/2 yrs as zone mgr. (07-10) As a zone manager (senior management) you are incharge of handling anywhere from 15-50 employees daily and customers. (1) Of the problems is at my location you are empowered to take care of customer, that is not always the case customer comes in wants food processor (discontinued/non stock) reg. $149 now $99 had checked with Hanford store in CA. they didn't have so customer. came to our location Clovis, CA. we had display and one in box customer asked to by display told him sure absolutely. great I took care of them so it seems, nope they come back about five minutes later and returned it. I had seen product and questioned employee in returns they said customer was unhappy he wanted to buy the one in the box, which I would have sold him if he would have asked but he said quote (can I buy your display, at no point did he ever mention the box unit. So he then leaves and calls our 1-8oo-44-lowes customer care center and tells them I was rude and unfriendly if you get any of those complaints they will find any reason big or small to railroad you out. All a customer has to do is say you were rude and unfriendly you have no recourse to defend your customer is always right. (2) A Customer comes in to buy a ladder for a 30ft ceiling. A sales specialist (expert knowledge) sells her a 17ft ladder. As I walked by the register I hear her say that this ladder is on sale from $150 to $125 ok no problem then she starts telling me about her project (remember 30ft ceiling) I told her she needs a larger ladder min 22ft she tells me the person that helped her said a 17ft would work, I tried to explain it to her but she felt that I was talking down to her because she was a woman. She immediately left the store and called 1-800-44-lowes and said I was rude and unfriendly. (3) A commercial customer comes in and asks since he was purchasing a several special order windows if we would give him 10% off we do this as a courtesy to commercial customers not always it just depends what/how much you buy, no problem he was told he ten goes to millworks dept that's where windows and doors are sold. A sales specialist helps him at the end of order process he whips out an ad for 20% off. Our system at Lowe's does not allow you to double dip use two discounts at same time so after lowering prices of windows at millworks desk to try to accommodate. He goes to register and tries to get his 10% it won't work so after about two hours I finally get it done by lowering all prices. He pays then leaves. Sales specialist tries to order product but screws up order by not order correctly (two tines). So windows come in wrong customer is pissed of at me because specialist ordered wrong. I later found out that Customer and specialist know each other and set me up about the double dipping. Oh yes specialist has cost Lowe's thousands of dollars because of his mistakes. He is still employed and IM not. While I was employed as a ZONE MGR with Lowe's I had the highest rate of customer compliments, and about 90% of the employees liked me (as senior management) because they could count on me to be there when they needed help they could call me for anything and I would actually answer my phone work phone. So what the STORE MANAGER did got statements from 7 employees saying that i was rude and hard to work with. The surprising thing is that of the seven: 2 employees have had problems with every person in management. 1 of the 2 has been moved to 4 different positions in the store so he can be watched better(babysat). the other 4 all directly work with each other and collaborated on their stories to make me out to be the bad. There are approx.15 20 employees that should have been or should still be let go. Don't know why they're still employed. They have documented records that show poor work habits, attendance issues far exceeding the policies. There is no consistency to discipline. Not the same for all.
Lowes in Reston, Virginia - Seems to me
Everyone on this site seems to be a Yank. It just aggravtes me to have to go out in public and listen to the whinning and complaining. Use a little patients and don't expect everyone to know exactly what you do. We all learn something new everyday. So keep your jerkness at home. We know the dog wouldn't play with you up home and maybe you should go back and try again. It's all been messed up where you came from, that's why you're here, and now it's fastly becoming more and more intolerable here.
Lowes in Salt Lake City, Utah - Bought a whirlpool cabrio washer and dryer and have nothing but problems since day one
I purchaced a whirlpool cabrio washer and dryer from lowes in 2007 and have and problems with the washer 2 to 3 times a year, since i have requested to have them, replace it with a new one, they say well ot has to be 2 consecutive same problem incidences then its 3 now its 4 Iam pissed I have 5 children in my family and to have a washing machine or dryer go out on you after spendin 1,200.00 on them you think your covered for a while lowes washers are a joke along with there service help personel. I WANT A NEW WASHING MACHINE
Lowes in Washington, District Of Columbia - Complaints on your microwave
YOUR appliances are junk i am telling customers not to buy your junkey appliances.i have had mind about a year it cracking and peeling inside this junky microwave.you should have to replace it.i bought it at LOWES LUMBER YARD IN FT.SMITH AR.i will never buy another ge appliance again.i will write the editor on your appliances here in ok and all states warning them about your junk you sell to the customers.at least give us another microwave.we work for a living .where you people set behind a *** desk.and draw big money off of your customers.thats ok because you do have to answer to god all mighty.i wouldnt want to be in your shoes.not for a minute.i hope your company is proud of there selfs for ripping off your customers.after all if it wasnt for your customers.guess what you would be out of a job.and you wouldnt be driving these big luxery cars and living in these big luxery homes.your president of the company,should want to please the customers.
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