Lowes Reviews and Complaints
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Lowes in Albany, New York - Always very unpleasant cashier
I am a frequent customer at Lowe's 2385. There is one employee who acts like every customer is an inconvenience. She glares at you as you pass by or she's ignores you at the return desk talking to other employees. I had to deal with her a couple times at the return desk and saw that her name is Elaina. She never says hello or have a good day. I'm not against people having tattoos but when you have a nasty attitude along with them it's not a very good image to have for your store.
Lowes in Sioux City, Iowa - Lowe's Installers less than qualfied, bottom of barrel.
My wife and I had Lowes installer install carpeting and laminate flooring. First, when he finished the carpet he left the vents out. I asked about it and he said "they're in the closet" implying for me to finish the work. Big problem with laminate.....after installation noticed floor buckling. Lowes confirmed we had an unlevel floor. Installer "claimed" he told us and we let him install anyway.....cmon!!! We confronted Lowes with our install agreement which read "floor level, yes"......after telling them that they offered us 500 dollars....load of garbage. Install manager lied and tried to cover up....Store Manager was just as bad and seemed to give a little every time we didnt back down...........Instead of 100 percent guarantee......they will see what you will settle for. We have stopped all contact with the Sioux City, IA Lowes and have started legal action.
Lowes in Eugene, Oregon - I am beyond PISSED
In late August I ordered 2 area rugs "online" from Lowes. HUGH MISTAKE. Got an e-mail stating I would have rugs on or before 9-6-2010. On 9-8 I contacted the "on-line" customer service contact number - was immediately connected to my closest store, Medford, Oregon. Without becoming completely boring, I will say that in my 60 plus years, this was THE WORST experience I have ever had. Was told by 5 different employees that my rugs were "en route". Finally, on 9-21 I received a phone call, from yet another employee stating that - OOPS - rugs had never been shipped, but LOWES would be happy to give me my money back. I am pleased to say that I did receive my credit account refund in the mail (promptly). Too bad Lowes doesn't seem to be able to deliver the same service when you are getting an actual product. I personally do not expect to ever cross Lowes threshold again. A truly horrible experience. Have you guys up in corporate ever considered a "customer service" consulting firm. Might be worthwhile - although with the attitudes I experienced don't really know if it would help.
This isnot the ist time Ive gotten plants frome Lowes and had them die off or worse yet a year ago I opened up a Rose container and it was fillied with a massive Ant infestation,inside the container, that rose bush didn't survive and even the. Anyhow she comes...
Don't Go to Lowes in Glenwood Springs, CO
My younger sister and I recently went to Lowes in order to purchase some electrical parts for my husband. After selecting the required materials, I needed some wire cut to length. After finally tracking down an employee with wire cutting 'credentials' I handed him the list of needed wire materials with the lengths. He took one look at the list and totally freaked out. He began swearing at me in front of my teenaged sister until I finally let him have it. I told him that I would be contacting his manager and turned to leave. He responded with additional swearing, and the information that I could contact anyone I wanted, but nothing would be done due to his employment as electrical manager at the Glenwood Springs Lowes. I called the store the next day and requested to speak to the store manager. I was told that he was out for the day, so I left him a message. 5 messages later, and still no response. Do not go to the Glenwood Springs Lowes unless you want to be sweared at, mistreated and repeatedly ignored.
Lowes in Denver, Colorado - Always do fine
I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here.
Lowes in Washington, District Of Columbia - Watch your Prescrition Drugs
I work for Lowes in Southern Pines, North Carolina. I have heard from multiple people on multiple occasions that one of the delivery drivers is on pills. He has been stealing pills from the customers. Alot of the customers that they deliver to are elderly and just leave their medicine on the kitchen counter. I had to go out on delivery with him one day, at the time I wasn't sure if the rumors were true, and on one stop we were delivering a refrigerator and I walked out of the house to grab a tool and when I came back in he was looking at their medicine. I told him to put it down that it wasn't his and he did. Just a couple of days later someone told me that he crushed a pill and sniffed it in front of him.
Lowes in East Moline, Illinois - Lowe's Delivery Drivers in Dothan, AL are Criminals
I had a washer and dryer delivered and the delivery people (burglars) came back and broke into my house to steal it within 2 weeks. The only people who new there where a new washer and dryer in my house were the delivery men and me. They went right to those and only took them. Caught the thieves on video surveillance! Don't buy from Lowe's in Dothan Alabama! Or at least don't have it delivered (carry it out yourself) and don't give your correct address if you want to keep your stuff! Buyer beware Lowe's hires thieves!
Lowes is O.K. for it's return policy
In a correction to the person that filed a complaint on Lowes return policy. If you were patient enough to read the Lowes policy sign that is posted (HUGE) by every return desk in over 1700 stores, Lowes also reserves the right to refuse return for any reason. As a business, to reserve the right for something, post it on a sign, have the federal government monitor that right means---there is no hidden agreement and as an AMERICAN store, as long as it is written in their policies and procedures, that is honoring their return policy. You have the right to refuse passage of strangers in your house. If I came to your do your front door, as a stranger and wanted to sell you something that was foreign to your knowledge---do you have the right not to buy it? If you buy something at one store and try to return it to a another store that does not even have it assigned to their inventory, they have the right(posted as a policy for the WORLD to see)to REFUSE return. Please correct and remove that statement. Oh, that's right, you also have the right to publish or print LIES. I have the right to sue.
Lowes in Calexico, California - Manager was not professional in resloving my carpet claim
lowes in california will not help out the consumer in a simple carpet claim. home depot would take care of the same problem and replace the entire carpet under their warranty, no questions and gripes . they treat the consumer with respect and are courteous. so lowes just gives runarounds and blames the other person and its the consumer is at fault.lowes would not cover for a defective carpet. only lowes would resell another carpet at stores prices, plus installation charge. i have being a lowes customer for years and never had a problem, until now and no help was given.dont shop at lowes you guys !!!!!!!!!!!!!
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