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Lowes associate did not closed the cover of the paint can causing it to spill all over my bedroom ru
I learned that it is very common, an associate not close the cover properly causing the paint to spill in the car, in this case, Lowes will pay for the cleanup and for the damage the paint do in the car, but if it make home without spilling, Lowes is not reliable anymore. Can someone tell me what is the difference? How it happened: On Saturday Sunday, May 23 , I bought a gallon of paint bucket at Lowes in Lemmon av, Dallas - TX, took it to my home, and left it on the bedroom floor, unaware that the cover of the paint can was not properly closed, due to Lowes associate not closed it very well, and it spilled all over my rug and in the carpet. I run back to Lowes to complaint, talked to the manager, filed a complaint and followed the manager's directions to not move the rug away, cleaned as much as I could with water and paper, and wait for a insurance person to come over to my house to document the damage. A few days later an account processor from SRS, called me and left a voice message with a claim number, I called her back twice leaving voice messages, and a few days later we were able to speak, meantime the rug and the carpet still in my bedroom with papers and paint drying. I explained what had happened with the paint, she replied that "if it did not spill in my car, but in my house is because, I had opened the paint can " and my statement is not reliable. I thought with myself, "is she calling me a liar? No, it is not possible…" and I continue to explain that, I am a loyal customer of Lowes, that I drove pass Home Depot because I have always the best service in Lowes. The SRS account processor explained to me, "they are a third part service company and could care less if I am a good customer or if my husband and I spend thousands of dollars per year in Lowes". After the phone conversation, I talk to my husband and we decided to go ahead and get SRS decision by writing, I called Brandi again, several times on June and July, leaving a voice message asking her to call me back. After several weeks, I was able to reach her on the phone and I requested a formal letter of her decision. The letter was posted on July 14 2010 but dated May 28 2010, any good reason for that? Should she sent me a letter with her decision, after we have spoken on May? Now the rug and the carpet are permanently destroyed, and I am seeking for Lowes or SRS to pay to replace the carpet in my bedroom, it is a legitime complaint from an very disappointed (ex) loyal customer.
Lowes in Maple-HORRIBLE kitchen installation!
DO NOT GET YOUR KITCHEN CABINETS HERE! Lowes is HORRIBLE for installing kitchen cabinets! When my husband and I first sat down with the customer rep to re-design our kitchen he was extremly friendly and made us feel very comfortable. He gave us loads of advice on what we would need in our kitchen and how to save money. After hearing horror stories about kitchen reons we decided to go with Lowes for the main fact that if something should go wrong we believed they would stand by their customer. After all their whole campaign is about customer service! Yet once the rep commenced to re-design our kitchen on his computer and told us there was no need to actually see the kitchen I got a bit nervous. I should have known right there that it is hard to re-design a kitchen when you have never stepped foot into it! At the end of the order we spent $13,000 for kitchen installation. The turnout was horrible! The main focal point- the cabinets over my stove were COMPLETELY CROOKED and there was a big gap between the cupboard and the fan! We also were not able to open the shutter over our window that was over our sink b/c they mis-measured and the frame around the window came to low. So the shutter hit the wooden frame when I tried to open it! AND the lazy susan the rep convinced us to buy was too big for the space so it hit my stove when I tried to open it! When we pointed out these disasters to the installation guys they completely agreed with us, that the kitchen was designed poorly and they tried to fix the mistakes. But I ended up with a lazy susan drawer that hit my stove, my shutter that would not open AND a huge gap in the cupboards above my stove that had to be filled with extra wood pieces. They advised us to call the manager of installations and complain about the designer. When we called the rep to complain he got very nervous he even came to our house to see the problem and told us he would get the installation guys to come back and fix it. The problems could not be fixed unless I reinstalled the entire kitchen which I was not willing to do b/c then I would have to get my granite re-done (a cost Lowes would not cover). When I tried to call the manager to complain I was put off constantly. I fought with them for WEEKS about this. They kept saying there was nothing they could do. THE manager BOB was very rude...he completely acted like I didn't matter. The fact that we spent $13,000 was irrelevant to him..it was like I was complaining about a lightbulb. I had to continously go in in person to speak to him because after a while he stopped taking my phone calls. I felt like I had to stalk him to get him to admit Lowes screwed up our kitchen and I was entitled to some compensation. After weeks of complaining and arguing he was willing to give me a $50 gift card and %40 off ONE item that had to do with my kitchen (excluding any big items). And to boot I couldn't even get the 40% of a package of potlights because they were to expensive! I was fuming! After all the money we spent, all the mistakes we got $50! Great way to value your customers! This company is HORRIBLE! They boast about thier customer service but they don't care. That rep and his buddy who tried to cover up our mess ended up getting fired after another rep told us they had messed up kitchens before. But of course BOB the manager would never admit to that. If you need a kitchen done DO NOT go to LOWES. My 4yr old could have designed me a better kitchen with a computer and a mouse! CUSTOMER SERVICE IS HORRIBLE! I had a 3month old at home and a toddler and finally gave up on trying to get any money back from Lowes. I just didn't have the time. But I am WARNING anyone who is thinking about getting anything installed or designed from Lowes to STAY AWAY! Go to a professional...because this company is anything but professional!
Lowes in Virginia Beach, Virginia - Failed to provide professional warranty service
Lowes warranty service consist of 2 visits in 2 weeks ,2 calls, another 7 days for delivery of parts ,and another 5 to 7 days to install parts. total of 28 days to fix a front loader dryer purchased 9 months ago. this is the warranty service that LOWES is happy to sale to you @ $139.00 .. MY ADVISE dont buy appliances from LOWES if they cant honor the warranty the proffessional way. you will be better off having your LOCAL appliance repairman fix it in 2 days then to have lowes' fix it within 30 days. save your money.dont buy your appliances at lowes,and surely dont pay for the warranty or extend it. go to a proffessional appliance store.
Lowes in Leawood, Kansas - Botched Front Door Installation
My latest Lowe's managed front door replacement project started off great and sadly, has come to a disastrous stage. In the end, the installers came and removed my front door down to the studs and then realized that the custom door that was measured and ordered by their team, did not fit. The process ended in the customer service representative ordering a new better door that would arrive in 2+ weeks instead of the same door I had ordered that would have taken 8+ weeks. I was also at that time promised compensation in the tune of $750 which was the price of the original door. I mentioned that I didn't care about the updated door but if it was what they wanted to do - so be it. In the mean time my front door has been replaced by plywood on the outside and insulation on the inside. While the outside view is priceless on it's own - http://twitpic.com/2bxtga - the inside view is even better. The inside view shows the exposed insulation with the warning label repeating 30+ times: "This facing will burn. Do not leave exposed. It must be covered with gypsum board or other code-approved materials and installed in compliance with building codes." As you can see in this picture, http://twitpic.com/2bxu8x , that is not the case. I have three young children and normally try to avoid fire hazards in my home. Video of the inside door: http://www.youtube.com/watch?v=Zp893GVMwGk To end the day I was called to say that the earlier offer was not approved and should not have been extended and instead I would be extended the pleasure of a free storm door instead. I am not sure what else could go wrong with the project and the associated customer service but luckily the situation is not nearly yet over and more disappointment may be looming.
Lowes in Newark, New Jersey - Lowe's delivery no show
I ordered a whirlpool washer 3 weeks ago and they still haven't delivered it yet. I contacted the North Bergen Lowe's and the delivery dept doesnt even pick up the phone. So I spoke with the operator who told me it wasn't in stock yet and they were waiting for the washer. I called back again and another worker told me it was scheduled to be delivered tomorrow. Who are they kidding? They are liars and do not have any respect for their customers. I am very disappointed at Lowe's. I cancelled my order and if they don't credit the full amount I'm getting a lawyer. They just lost another customer.
Lowes in Raleigh, North Carolina - Lowe's Breach Of Contract
In Aug 07 I purchased a Whirlpool Washer from Lowe's with a $159 Extended Proctection Plan. The paint is peeling off. The Lowe's service technician and a customer representative from Lowe's Service Advantage both said it was misapplication by the manufacturer, which is covered under our contract (please reference Lowe's EPP contract). However, Lowe's is denying repair of the item, which seems to be their policy from talking with a few of their local employees. WARNING! DO NOT purchase an protection plan from Lowe's. You should purchase it directly from the manufacturer. I attempted to file a smail claim; however, the filing costs were going to be over $100.
Lowes does not deliver good service
I had a $24, 000 project set up by the Lows store at Osage Beach Missouri. Their deliveries were untimely and in most cases never showed up. They never had the courtesy to call and inform me of their delivery schedule. When I called the delivery department there was no answer or recordings. I have had my project extended because the installers had nothing to work with and had to go to other jobs. On weekends I had a cashier act like he didn't want to be there and was very unhelpful. Their employees are very rude and unprofessional.
Lowes in Columbia, Maryland - Lowe's - ignorance at its best!
I bought a Porter-Cable dovetail machine online. A few days later I decided to get a mini-dovetail template to go along with it. Deltaportercable.com listed a local Lowes as a supplier of the part. I called the local store and punched-in the extension number for tools. I get the wrong department and was told they'd transfer me to the proper department. After waiting 15 minutes on hold, I wrote an e-mail to Lowe to complain about their poor service. I hung up when I had been waiting 20 minutes. For those of you who don't tinker with wood, whenever you look at a cabinet or desk drawer and see interlocking "fingers" of adjoining panels, you're looking at a dovetail joint...something ANY carpenter...professional or amatuer...is very familiar with. The next day I was at another store near Lowe's, so I dropped into Lowe's as well, hoping they'd have the template on-hand. Nobody in that store knew what a dovetail is...and that's supposed to be a "lumber" store! If that weren't bad enough, on the way out I passed the plumbing department and saw a customer with an obvious problem: he was trying to fit a 1-1/2" tailpiece (the drain part which comes directly down from the sink) into a 1-1/2" trap he'd brought with him, and it wouldn't fit. The clerk was hemming and hawing but has no idea as to how to solve the problem. When I pointed to the customers 1-1/2" x 1-1/4" reducing washer in the trap and told him a plain 1-1/2" washer would make it work, he lit up and said, ""You mean I just need a different washer?," and the clerk simply looked dumfounded. What pure ignorance this store was plagued with! Seeing a salesperson who makes a mistake now and then is normal, but this comedy of errors indicated clearly how little Lowe's really cares about customer service! (NOT!) Yes, this was in only one store, but Lowe's has plenty of resources to train ALL of their personnel! The place was disgusting.
Lowes Valspur Granite Paint is a Nightmare to Apply with a 1.25in Roller
Valspur and Lowes are pulling a fast one on consumers with their Valspur Granite paint. They say apply it with a 1.25in roller. You will never achieve results that are anywhere close to the swatch samples doing it the way they recommend.It will simply look like you have painted clumpy cat liter onto your walls. This paint must be applied with a paint gun sprayer to achieve the results resembling what the swatch's look like. If you apply it will a 1.25in roller you will have a disaster on your hands.The only way to remove it from your walls is with sanding it off!!!! Beware!!!
Lowes in Weare, New Hampshire - On Line pricing higher in store
Made a list of materials from "on-Line Lowes" Total cost came out over $60 higher when I went to the store to purchase. Had all the Item numbers, but the same thing in the store had a different item number (and of course a higher price) Manager said: on-line was only for home delivery.(and of course there is a delivery charge) Why did I have to indicate on line, which store I was going to go to to make the purchases???? Is this a "bait and switch", or just a rip by any name ??? Home Depot just acquired another customer.
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