Anonymous
map-marker San Jose, California

Pattern of horrible customer service..

We recently had a home fire and are in the process of rebuilding our home. We have tried to shop the Terre Haute Lowe's home improvement store, but every single time we go into the store, we have a horrible customer service experience. They have lost thousands in revenue just from me. They really need to get rid of almost every employee, and replace them with people who are actually helpful and want to work. Right now, all of their employees act like they are annoyed if you have a question, and they act like they are too busy to help. So far, my bad experiences have been in plumbing, kitchen and appliances, and flooring. I'm not giving them a chance for any other bad experiences. My name and email: Seth Stockrahm Sbstockr@***.com
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9 comments
Guest

So you want them to feel sorry for you because your house burned down. Whatever happened to do it yourself?

Guest

Sounds like you have a bad attitude.

Guest

Lowe's sucks a big time

Guest

Could it be your attitude? It's odd to find that no one in the store meets your expectations.

Because you are working on a large project are you expecting everyone to ignore other customers they are already working with and be your personal shopper? (You'd be surprised at how often this happens.) As a salesperson, there isn't much more irritating that having someone interrupt a discussion of details of a customers project by someone thinking their project is more important and urgent.

Each project deserves the proper attention and time to assure the details are correct. Have patience if you want yours to go smoothly as well.

Anna Snyder
reply icon Replying to comment of Guest-777801

You must be working there. Anonymous, huh?

Guest

That is because they ony pay min.wage you will not get anyone knowledgeable for that little money

Guest
reply icon Replying to comment of Guest-770491

The people who are acting like that may only make minimum wage. I'm paid $18 an hour and have never had a customer complain about my service.

I go extremely out of my way to make people happy when they walk in my door. Even when they are quite clearly in the wrong.

Guest

One, maybe two bad experiences.

To compound your problem you write to this useless site instead of to Lowe's.

I can see why your house burned down.

Anna Snyder
reply icon Replying to comment of Guest-770347

It's more than one or two bad experiences, I can assure you of that. However my house hasn't burned down.

What THAT has to do with anything, anyway?

Furthermore, this site isn't useless. I am emailing links to all of my friends, raising awareness.

Their houses btw will not be burned down, to your dismay.

Lowe's is unresponsive, write all you want. :grin

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Anonymous
map-marker Port Dover, Ontario

They ordered me wrong door

Under a warranty we got a new door back in 2013 and now we have a warranty and we noticed that the door is not a fiberglass door but instead a steal garden door .spoke with them and told them have a warranty but also about it not being door they were to order ,and now I had said if we can't fix this issue I see about a court fileing against them and now they will not work with us door cost us 5000.00 and we get treated like *** by them .this is dead wrong not sure why anyone would treat us this way..
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5 comments
Guest

If it's under warranty, they should honor it, lawsuit or no lawsuit.

This speak volumes of Lowe's Customer Relations - maybe they should go back to school and take CustomerService 101 course.

Everyone who posted comments, it's easy to judge when you are not in the same shoes...

wait til this happens to you. See you then.

Guest

lol threatening to sue and you wonder why they won't help you? you should feel like *** but it is not dead wrong of them to not help you after threatening to sue. like the other poster said you threatened to sue they called your bluff.

Guest

How have you determined this is a steel door and not fiberglass? Most people wouldn't know the difference between a smooth fiberglass and a steel door by looking at it.

I expect by the looks of your post they had a hard time understanding what you were talking about and you turned into a hot head threatening to sue. Not a very good way to get someone to help you.

Guest
reply icon Replying to comment of Guest-777791

It's pretty easy to tell the difference between a fiberglass door and a steel garden door, no biggie

Courtnie Vei

You blew it. Mention lawsuit or lawyer and they shut you out.

With good reason. If you are threatening legal action, anything they do or say could harm them.

So, they just wait for your lawyer to contact their lawyer. They called your bluff!

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Anonymous
map-marker Cotati, California

Whirlpool Cabrio Washer is the worst!!!!

After buying a new Cabrio washer and dryer, I called Lowes to get a service call because our clothes were not getting clean. The service guy said he gets the calls "all the time" but he cannot adjust the amount of water the machine will use, and it uses perhaps a gallon, no matter how full the machine is, and it is a LARGE capacity washer! Several calls to Lowes and to Whirlpool got me absolutely no where. Then a month ago, we have had the set about 2 years, the hinges of the glass lid cracked. We had to take the lid off. Thanks to THIS WEBSITE, we did not bother with phone calls; my boyfriend attached metal strips to both sides as someone else had done. We can use it now, but I will NEVER, EVER buy Whirlpool again, or deal with Lowes!!
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3 comments
Guest

Same exact thing happened to us with our cabrio machine. The service dept sent trinity appliance and they came out on December 31st, took one look at the machine and told us it would be 'a major job to fix it and the parts would have to be ordered.' He told us the part was so big he would have to go pick it up, it couldn't be delivered.

He never bothered to tell us what was wrong.....but instead, he turned around and walked out the door and we haven't seen or heard from them 'trinity appliance' again. Weeks went by and we called Lowes service support center and were told that Trinity had been called out, the parts were on backorder and we had to deal with Trinity because they are the contracted service group in our area.......another words, we were stuck. Not only did we have to go buy another washer but the old one is still sitting on our back porch....January 28th. I also contacted the Manager of the Lowes we bought our machine from.....and got the same sob story...we are stuck waiting for Trinity appliance to fix the Whirlpool cabrio washer........we spent almost $800 on the Cabrio and bought the extended warranty and where is this going, nowhere.

And to add headache to misery, we had to buy a second machine at $500 just to do our laundry. We are through with Lowes' Whirlpool and extended warranties and incapable service providers....We have spent almost $9,000 at Lowes in the last two years alone, but that doesn't matter when it comes to Lowes or their customer service.....anonymous

Guest

Complaint should be made to Whirlpool :sigh

Guest

These machines work differently than your old machines with an agitator. They use a lot less water and energy and do as good of job or better than the old machine.

The trick is loading them properly. For the motion of the bottom plated and the tub to move the load properly you must sort your clothes more than before. Lighter items will move differently than heavier items.

You will find mixing heavy and light items will reduce the performance of this machine. Sort your loads properly and select the proper cycle for the weight and your laundry will come out clean.

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Anonymous
map-marker Charlotte, North Carolina

Missed call means tech won't show!

I called Lowes claims number 01/12/14 around 10:30am to report that my Samsung HE washer dumped 10 gallons of soapy water onto my floor instead of the drum barrel. Thankfully, I have their purchase protection plan and a technician would be able to come out. I set up an appointment window for that following tuesday, 01/14/14, since my husband had the day off and would be home. I was told that Brett from Choice Service Solutions would arrive between 8am & noon. Starting at 8:23 am on that tuesday my husband called the tech 4 times before noon, leaving a message each time. He also called customer care at Lowes to find out when said technician would show. They told him that the appointment wasn't from 8am-12pm but 8am-5pm & the technician would call when he was on his way. He gave his phone number since I was at work, but the technician never called or answered his calls. At 12:05 pm I received a call and voicemail from Lowes stating how we got disconnected & the tech would call when he was in the area. At 12:32 pm I missed a call from the tech but called him back and left a message roughly 20 minutes later. According to Lowes, because we called and left all together 6 missed calls for the technician and we had a single missed call from him, he wasn't going to be able to come out and fix our broken washer till the following saturday! When I demanded a manager, they provided no solution. Rather, I could miss work and have a technician come out the next day OR wait till saturday. So even though we called 6 times and the technician called 1 time AND someone was home ALL DAY LONG, our washer is still broken!
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1 comment
Guest

Why did you feel you needed to call the tech 4 times before noon? How is that going to get him there faster.

These guys are working on other peoples appliances. Do you expect them to put down what they are doing and talk on the phone. Interruptions just slow them down. Looks like he was running half an hour late as he called at 12:32 to let you know he was on his way.

What did you expect him to do when no one answered? He did what he should have done and went on to the next job. Once he is out of the area he can't come back or someone else won't get service. The unfortunate reality is you can't accurately predict how long a repair will take.

Sometimes a half hour job ends up being an hour.

The customer before you had a lot of questions and delayed the tech. There are many reasons they can run a little late.

Anonymous
map-marker Calgary, Alberta

Non-delivery of online order

I placed an order with Lowes on Dec 23, 2013 for 48 light bulbs. They were to have been delivered to my elderly parents because I did not want them to have to drive on icy roads to go to your store. The following week my parents received a delivery of 16 lightbulbs, not the 48 I paid for. On Dec. 31, customer service promised to deliver the items I'd ordered within 2-3 days. It is now JANUARY 21, 2014, almost a month after my order and despite several more phone calls my parents have not received the light bulbs. I'm appalled the Lowes can not complete a simple order like this, even after numerous emails and phone calls.They certainly wasted no time charging my credit card for the items I never received.
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Loss:
$30
2 comments
Guest

Honestly how lazy are you that you were not able to go out and buy 48 lightbulbs for your parents.Any normal individual would have.Was it not possible to think that in all honesty.Is it that hard while you are at the store to buy light bulbs.Why 48 how many light bulbs do your parents need?.You expect way to much out of life without even giving a thought o the people who make sureyou have that kind of life.

Guest

who needs 48 lightbulbs?

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North Hmu

Price given was 250 more than price quoted

Updated by user Dec 03, 2013

Since then Lowes called me back and said that the price had been refigured and it was going to be 450.64. we will now be using them.

Just wished they could have been upfront about all of the fees. Will continue to shop here due to them correcting the problem.

Original review Dec 03, 2013
I wont be shopping at lowes again for anything. We went to pick out carpet for our new baby's room (12X14 in size)on Nov 21. Picked out an in stock carpet that we liked and got a price quote from Chris for $420 for carpet and installation(we had already moved furniture and got the old carpet out. tack strips were still down). We were going to have to pay mileage due to living 40 miles away from the store and the $35 fee would only cover up to 20 miles so we agreed. so this would put the carpet and installation around $500. We had to pay around $75 up front for someone to come out and measure. On Nov 24th the guy came out to measure the room and said he would get the estimate in that day. Didn't hear anything Friday or Monday about the estimate. So Tuesday I called and I couldn't ever get an answer in the flooring dept. Called on Wednesday and was told by Mike that the guy didn't send the measurements in but that he would call and then call me back. Never got a returned phone call that day. Called back on Friday and Mike said that he tried to call that morning but the contractor must have been closed for thanksgiving and that he would call back Monday morning and let us know something. Monday came along and had not heard anything so called around 2 pm. Mike said they had not called but would and then call me back. He finally called around 4:30 and said they did get the estimate and that it was going to be $630+ miles, $250 more than what they previously said.When asked why the price was so much more, they said that there was a $200 small room fee which they failed to mention before we paid the $75 up front. If we had known that it was going to cost that much more we would have never paid the $75 for the estimate. My husband called the manager on duty,(I think Verdell) and she pretty much said that the price could not be changed and that we could not get our money back. LESSON LEARNED. If people ever ask us where to go for home supplies, it wont be Lowes.
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1 comment
Guest

Sales person made the mistake and the installer is paying for it. That's how Lowes works.

Installers clean up their mess by taking a loss when it wasn't their fault. Lowes=Bullying

Falicity Ahk

Morganville Lowes Customer Service strikes out 2nd time

Morganville Lowes Customer Service strikes out 2nd time
First off, I was unhappy to find out my 6 foot Vinyl Fence panels were no longer stocked product. Also I had to find my old pamphlet at home and bring into Loews so they would acknowlegde that they sold it. Second, I ordered 3 panels within the department via a floor rep and had to go to checkout and wait on line to pay. I paid in advance to wait 2 weeks for them to do a stock transfer to Morganville NJ. Third, I arrived to pickup. They make you go to the Customer Service Dept. with receipt in hand. Jackie was having a *** day and provided me with an extension of her un professional attitude from previous customer contacts. Forth, she sent an associate to get the 3 panels. He calls the Dept. a few minutes later and is quickly off the phone. Jackie in turn advised me that I would have to sign the pikup ticket and then I can go acrosss the buiding to the lumber dept and they will help me load it. I advised her that I'm going over there and not signing anything until I see the product I paid 265.00 dollars for. She immediately replied "If I don't accept the product I must sign the pickup ticket anyway so she can do a return". Well there was a reason she had that speech ready, the product was damaged. I returned to Jackie and suggested to discount the product for damage to the stock. She walked away without asking how much and spoke to a supervisor. She retuerned right away saying no they can only do a refund on the order since it was " a special order item" ha! No authority to make the sale. So, I wrote on the ticket damaged in stock tranfer and initialed it before she rang up my credit card refund. The Fifth error on their part, I asked her to re-order it and she said she can't. I can ONLY re-order it by going back to the department where the fences are and have one of the floor reps order it! NO authority again! Well, I didn't order it. I'm spending my money on a new fence at another store. Now I lost 2 weeks, I can't install it during my time off work and now I need more time to find another fence! Oh yeah, the other time Lowes struck out swinging was when I bought 3 rooms of carpet from this same store and the print was so stretched out on the roll they couldn't match the pattern when they tried to seem it. They gave me a 250 discount then, so I even bought a BBQ grill from them. I'm glad I put it together myself because it still works!
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1 comment
Guest

Some of your points are valid but others aren't her fault. Just as you don't walk into the grocery store and expect the cashier to pull a couple of steaks out of the meat counter, the service desk doesn't write sales orders.

Malarie Aev
map-marker Barrington, Rhode Island

Purchased high end wasing machine - damaged so delivery pulled first day; they rescheduled/I took off 2nd work day , they cancelled delivery

Purchased a new washing machine in store -warwick RI. Good salesman - met plus 10% discount of Home Depot . Delivery for a Saturday. canceled 20 minutes before delivery time - damaged unit, they rescheduled for the following Monday. I took off work time again, the ycancelled order an hour into the delivery window. routed me to management who took no ownership of delivery ("we use a third party contractor - not us), no owership for sale "well hyou can cancel it if you don't want it now and couldn't give me a real date when they would actually make the delivery (already pd from a credit card!) Extremely rude, condescending sub manager "we sell from this store but we don't do deliveries" . NEVER making a purchase from Lowes again!!!!! At this hour - still waiting for a senior manager to call back - not holding my breathe on this. Will have to cancel the sale , can't miss a third day of work for a washer. Time to find a laundramat and another owner/operated appliance dealer
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Loss:
$999
5 comments
Guest

We purchased a riding lawnmover in the store and the advertisement said next day delivery. When we finished the transaction (this was on a Saturday) we were told that the earliest delivery date would be Thursday, well that didn't work for us so we had to schedule another day 14 days out because of our work schedule.

The delivery men called on the day of delivery and stated that it would be 4 hours later than the agreed upon time and if we wanted we could reschedule. We said no, we want it delivered today. When the lawnmover arrived the men could not even get it off the truck because the battery was dead, so they stated we can take it back if you like and you can reschedule to have it re-delivered. They also went on to tell us that they were delivery drivers from another Lowe's store due to all the New Bern delivery drivers calling out of work.

So we called the manager at the New Bern Lowes store and informed her of what happened and she matter-of-dactyl said, well you can bring the battery back and we will recharge it for you. Not I'm sorry for the inconvience or anything.

We finally got the battery charged and got to cut our grass three weeks later. I so very dislike Lowes not just for this incident but for others.

Guest
reply icon Replying to comment of Guest-762021

Feel your pain! We had almost an exact experience with a lawnmower order last Spring - 3 fails on delivery(1st time the blades were damaged and not secured properly; second time the battery was stone dead and delivery staff couldn't get it off the delievery truck bed and third time they arrived 4 hours late (with no call) and hadn't returned the two calls I made to inquire what was going on!

Only one of my children (under 18) was home working on a school project - we had to deliver some groceries before it got to late to my in-laws. They tried to get my daughter to sign off on it and she prudently /legally refused. Turns out good thing - it was the wrong and a cheaper mower unit. We cancelled the order, took three weeks for them to credit my C Card with multiple calls to remind them to do so and went to a local small Home and Garden shop and brought the same unit for $40 more and had an A+++++ experience.

I see the owner from the shop in town and he asks " everything good with your mower" thye care.

Any word from Lowes on the debacle - nada, nunca, nadie!!!!! That is all - over

Guest

Only a coward posts without their name - that said - they did have it in stock, I received after the third botched delivery a profuse apology from both the store manager and the logistics company - after they delivered when I returned home from my 0530 - **** deployment job. They continued on that night to make a delivery to a woman who had 5 botched deliveries and a gentleman with three delivery failures. Your comment is quite transparent - Lowes hopefully is paying you at least minimum to respond to legit consumer concerns - Merry Christmas I won't be posting on this board again - much more legit avenues that don't stack company trolls to run interference and as my neighbors all said - they just stopped shopping at Lowes - Easy button (borrowed from another large scale retailer ) :)

Guest

You made a purchase of an item that is not stocked in the store. There is no way you can expect a manager to 100% guarantee a delivery of an item he doesn't have his hands on.

All they can go on is the information they get from their warehouses and delivery service.

Getting mad at them does no good and doesn't improve your chances of them helping you. In the future, buy from a store that stocks the appliances in the store and can assure you they actually have it for delivery.

Guest

unless you work 8 am to 9 pm, you shouldn't have to *** work for it to be delivered at sometime during those hours

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Anonymous
map-marker Camdenton, Missouri

Enid Lowes/ Out raged

I went to Lowes in Enid Oklahoma to pickup a tool and was told Enid store had it. No they didnt and asked if I wanted to order it? I told them to forget it. But what really got me mad was waiting an hour to have someone help me. Shell,thats what her tag read,tried to help me but spent more tim. TWO hours latterI I walked out of the store empty handed but I did get her# but never called. Is this normal protocal if you dont have what I need ? Iam not used to being caught by surprise like that when I am in a hurry with work. Tell Shell that she was nice but not that nice. Displin her or any employee that acts like that I was really uncomfortable about that.
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3 comments
Guest

That's not a reason to p iss and moan.She did what she could for you.At least she tried.Your being a #rick.

Guest

3hrs = 15 min in retail time

Mateus Fvr

So you want her to be disciplined for trying to help you? So you spent 3 hours there?

C'mon... *** !

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Jorje Dwj
map-marker New Bern, North Carolina

Bought a lawn mower from Lowes that developed into a headache

We purchased a riding lawnmover in the store and the advertisement said next day delivery. When we finished the transaction (this was on a Saturday) we were told that the earliest delivery date would be Thursday, well that didn't work for us so we had to schedule another day 14 days out because of our work schedule. The delivery men called on the day of delivery and stated that it would be 4 hours later than the agreed upon time and if we wanted we could reschedule. We said no, we want it delivered today. When the lawnmover arrived the men could not even get it off the truck because the battery was dead, so they stated we can take it back if you like and you can reschedule to have it re-delivered. They also went on to tell us that they were delivery drivers from another Lowe's store due to all the New Bern delivery drivers calling out of work. So we called the manager at the New Bern Lowes store and informed her of what happened and she matter-of-dactyl said, well you can bring the battery back and we will recharge it for you. Not I'm sorry for the inconvenience or anything. We finally got the battery charged and got to cut our grass three weeks later. I so very dislike Lowes not just for this incident but for others.
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1 comment
John N Mzy

Sounds like you are complaining just for the sake of complaining. Lowe's fixed the problem and seems to have tried their best to get the machine to you, etc.

Also, not sure why you feel the need to someone to say "sorry for the inconvenience" or similar.

People tend to apologize for every little thing, even when it is something beyond their control. I hope you bought a John Deere---otherwise, you will probably be sorry, anyway.

Anonymous
map-marker Wilton, New Hampshire

Lowes's don't trust them

Please let me start by stating that I know nothing about building or contracting. I know what a roof is, what a shingle is and a few basic terms but other than that could not put a roof on a house. It is for that very reason that I contacted several companies about having a new roof installed on my house. After many dead ends and call backs from companies that would only give me a quote if I was ready to sign immediately, I called Lowe's thinking that a huge company with a good reputation would give me a fair quote and do a quality job, surprise, the joke was on me! After contacting Lowe's and playing phone tag with a salesman for several days a very nice older gentleman came out and gave my wife and I a quote. He spent several hours with us and explained the entire process. Showed us "books" of shingles and explained the differences between three tab and architectural shingles as well as the warranties associated with both. He assured us that Lowe's stood behind not only their products but also the workmanship of the company actually doing the job. (Lowe's subcontracts the work out to other companies) Lowe's also informed my wife and I that if they underestimated the amount of materials they needed to complete the job that they would "eat" the difference. If they over estimated the materials needed that we would be credited. This over / under assurance was based on what the contractor in discussions with Lowe's estimated out. Feeling assured with this policy and guarantee, My wife and I picked out an architectural shingle that the salesman said would be very good for us. We then picked out a color that was close to the color that was already on the house, desert tan. We helped the salesman measure the area as he calculated a price for the job. $8,400.00 was the total price and we signed on the dotted line thinking that our new roof was just a few days away. A couple days later we received a call from the Lowe's salesman, it went something like this. I am sorry but I misquoted your roof job and I have a new price for you. OK what is the new price I asked. $12,100.00 he responded. I was shocked and stunned into silence. The other end of the phone was silent also. Almost a 50 percent increase I asked. Well not really came the answer it is only about 43 percent. That answer really pissed me off, semantics I answered. I told the salesman that we had a signed contract to do the roof for the original price and what was he trying to do to us. He responded by saying, you have a contract for 26 square of shingles for $8,400.00 but the roof will take 31 square to finish the job. So what I responded, we had a deal. He then proceeded to inform me that he would put 26 square of shingles on the roof for that price but that I would need to pay more to get the job completed. I was pissed, upset and very confused, was not a contract a contract? If they did this to me regarding the price would they also do it to me when something else that they forgot to figure into the job came up ? We finally agreed to think things over and the salesman informed me that he would talk to his manager and see what he could do for us and that I should call back in a few days. I called back in a few days and was informed that the manager agreed to split the difference and that the new price would be $10,100.00 if I signed the new contract that day. So I drove down to Lowe's and signed the new contract and was told how sorry and embarrassed they all were. No problem I said and thanked them for working with me. The next day I got a call from the another person who informed me that she was the install contact and that the materials would be arriving at my house on Sunday between 10 am and 2 pm. Great I said thinking that the job was moving forward. Sure enough the truck arrived on Sunday at 9am but after unloading the material the driver informed us that some of the drip edge was damaged and that we should call Lowe's and inform them of it. Figuring I would do one better, I drove to Lowe's, talked with a customer service rep and told her of my situation. She listened very politely then informed me that she needed to talk to a manager. Upon her return I was informed that I would have to purchase new drip edge then return the damaged material for a credit. Shocked at what I had just heard I said it was not my problem and that I wasn't going to purchase anything or return anything and left the store. When I returned home I called the install person that had contacted us and told her of my situation. She was very nice and informed me that they would take care of the problem. She asked how many were damaged and I told her two or three but that I would go outside to get an exact count. When I went out to get the count I noticed that there were two different colors of shingles when I had only picked out one color. There was one pallet of Black Onex and one of Desert Tan. I informed the rep of what I had found. I also said that I wasn't getting a warm fuzzy feeling about this project and she rest assured me that it was just a delivery mistake. Shortly after that conversation I got a call from the salesman asking me just how many bundles of shingles I had received. I went back out in the pouring rain and counted all the bundles on the two pallets. No problem he said, the right ones would be delivered in the morning. Well the next morning the shingles were delivered and yes they were the right color. But as they were picking up the wrong ones they dug up my lawn and left a large pile of my sod in my driveway. OK, not a big deal I figured, a small price to pay to keep the job moving forward. A little while later as the roofing contractors were stripping the roof of the old shingles someone asked me why I didn't go with an architectural shingle instead of a three tag. What I asked, I paid for an architectural shingle. No he responded they are a three-tab shingle however, they were the right color. Once again I got on the phone with Lowe's. Needless to say my patience had run out. Wrong price, damaged drip edge, wrong colors now the wrong shingle, what next. The customer service rep told me she didn't see anything about architectural shingles on my contract. Once again I was out of my mind since it was plainly written on my copy of the contract. After much debate she assured me that it would be taken care of and that she would call me right back. She did to my great surprise and informed me that the right shingles would be loaded onto a truck as we were speaking and that they would be on their way. 3 hours later the shingles arrived and the project once again got underway. I honestly don't know if Lowe's was trying to recover some of the money it took off from the $12,000 price by substituting a lesser quality shingle in the same color or if it was an honest mistake but if someone hadn't been there that knew shingles, the lesser quality ones would have been on the roof. The job is done, it looks very nice but if it wasn't for the roofing contractor that Lowe's hired to do the job, Lowe's would have heard from our lawyer by now.
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1 comment
Guest

What lowes are you referring to? We just got an $8k quote from them... In Kingston NY

Avary Bvp
map-marker Columbus, Ohio

Lowes Window/Door Installation

Lowes Window/Door Installation
My husband and I had all new windows & doors, puchased at Lowes and installed by Lowes, put in our home approximately 2 years ago. ALL of the windows have condensation, which leaks onto our window sills, and all are drafty. ALL of the doors have horrible drafts and the windows within the doors have condensation and leak as well. You can actually see outside through one of the french doors we had installed. Despite attempting to contact the representative we worked with on several occasions, we never received a return call. I have since contacted the corporate office and I am awaiting a reply, if it ever comes. If you live in the Parkersburg area of WV, I would highly recommend you use some other company for the purchase and installation of windows and doors. It is ridiculous that we spent over $9000 on these windows and doors and instead of our utilities going down, as expected, they have actually increased. We would have been better off to keep the sliding glass doors and single pane windows we had prior to our purchase.
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Loss:
$9000
8 comments
Guest

Try a professional installer next time. Installers at big box stores don't have the customer base to have their own business. That's why they rely on other sources to provide business.

Guest

Condensation is mainly caused due to excess humidity.Together with such clear explanations - it is a well-researched blog indeed! I hope to read more of your work in the future.Suggest you to meet window choice.

Guest

When did you report this to the store? The installers are required to give you a one year labor warranty from the time of installation.

I know that Lowes is only closed 2 days a year, so you should have been able to contact them SOMETIME within the warranty period.

Sounds a little fishy to me that it didn't happen the first year, but suddenly it does now.

Guest
reply icon Replying to comment of Guest-612213

I tried to contact them on several occasions. I even went to the store and was told I would be contacted.

They didn't return my calls. I emailed and the guy said that he would call, but didn't.

I was pregnant at the time and both my parents were diagnosed with cancer during the year warranty period. After several attempts & giving birth & having a newborn, not to mention having to help my parents, I gave up for a while.

Guest

You need to check the humidity in your home. Condensation is caused by excess humidity in the home for the temperature outside.

There would could be a few reasons for condensation now when you didn't have it before. First is higher humidity which could be caused by a number of things. Second is that the windows could be more airtight and there is less air circulation past the glass.

Third is that you may have bought an inexpensive window that didn't have the insulation qualities of your old windows. My guess is that if you have problems with both the windows and doors you have too much humidity in the house.

Guest

Its time for people to learn that most of the contractors that they hire at Lowes and Depot are guys who cannot get their own business going. They pay half the going rate, and keep the other half.

Find yourself a good contractor and you will get what you pay for. Usually this is all an installation problem so it can be fixed, they just do not have the ability

Guest
reply icon Replying to comment of Guest-610352

That is one of the real issues. They contract with companies for cheap so the labor is cheap.

Hire a good contractor with good references

Guest
reply icon Replying to comment of Guest-1001695

The customer pays $99 for blinds to be installed but Lowes pays the installer $400 the store makes money on the product not the install. Also installers have to be insured and bonded for over a million

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Charish Bsa
map-marker Warrenton, Missouri

New roof leaking and portion of vaulted ceiling falling in

We had Lowe's install a new roof on our house and this is the results we got (see pictures). We have been trying for over 18 months to get this resolved. The last comment the store installation manager told me was "we are finished with this project and you received a quality product with a quality installation". If you want to see what Lowe's calls quality please review the attached file of a few pictures. The insurance company said they would not get involved because it is a bad install and requires the homeowner to resolve the issue. If it was a faulty product they would resolve the issue. Lowe's legal department did send us a settlement offer which covers 38% of what we have spent and what we will have to spend to correct the problems and make our house whole again. This offer was rejected so they increased their offer by $82 which now covers 38%. I have sent their legal department another letter rejecting this latest offer. During my last telephone conversation with Rich Nystrom of Lowe’s, the gentleman handling our claim, he said that Lowe’s is committed to quality and this will be resolved. I asked him if it would be resolved to the customer’s satisfaction or Lowe’s and he never responded. I also asked if he considered new shingles with rips and tears in them that have been patched with caulking as a quality product. Again he never responded. Since he would not respond I assume the answer to the former is Lowe’s and the latter is yes. The Wentzville Missouri store installation manager also stated that Lowe’s is not responsible for any issues because Lowe’s didn’t actually do the work as it was subcontracted out even though the contract was signed with Lowe’s. I submitted a complaint with pictures on Lowe’s Facebook page only to have them deleted after about 3 hours (may have been sooner as that was when I checked) so I resubmitted them the next day and watched them get deleted after less than 2 minutes. Appears they are very thin-skinned. If you need a new roof you should think really hard about having this company touch what is probably your most valued investment.
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Loss:
$8100
5 comments
Guest

Post pics to the Pissed Consumer FB page. Legal action, be done negotiating with Lowes.

Guest

We got a broken window from Lowes causing water damage. Your lucky Rich calls you back.

I have left 2 messages, no return calls. Similar result as you on FB. NEVER walking into a Lowes again.

Ready to file BBB complaint and post on Angies list.

Charish Bsa
reply icon Replying to comment of Guest-725704

I tried the BBB, but as soon as Lowe's responded to the BBB that any further communications should be addressed to their legal department the BBB closed the complaint as resolved with no further action to be taken. I guess the BBB got scared off.

I also canceled my Lowe's credit card and when I asked the lady if she wanted to know the reason why she said "No, I am sure you have a good reason". I said I would think you would be concerned when an account gets closed and she said "for every account we close we have 6 applications for new accounts".

Really concerned about customer satisfaction right. Wish you the best with your issues.

Guest

What you get when you don't hire a good local independent company to do it, Lowe's is comprised of "don't know hows"

John N Mzy

Find an attorney who will give you a free consult. Then, if he thinks you can win, sue them.

That they will not ignore.

Pleading with Lowe's will not work. Legal action will.

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Anonymous
map-marker Upland, California

Lowes employee shattered my rear windsheild and has yet to reimburse me!!

Lowes employee shattered my rear windsheild and has yet to reimburse me!!
I went to pick up a load of lumber after placing a $600 phone order. As the employee was helping my husband load the plywood the employee shoved the corner of a piece of plywood into my trucks rear window and shattered it! The senior assistant manager in charge filled out a claim form and took some pictures gave us his business card and said we should be hearing from someone in 24-48 hours never gave us a copy or even showed us it or had us sign anything. Its now been over 48 hours and have heard NOTHING!! We own a pool cleaning business and couldn't work without a window due to the harsh chemicals in the back of the truck so we were forced to replace the window ourselves or lose income and not work! We called Lowes again today and was referred to the claims dept where we had to leave a voicemail and still have heard nothing but crickets on their end. Definitely the last time I will ever shop at any Lowes or refer them to anyone else. I shouldve known by the poor customer service support we received while ordering from the Oceanside,CA location that it was poor company to work with. Wish I would have gone to Home Depot before driving 30 minutes to the San Marcos, CA location!!
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Loss:
$300
4 comments
Guest

I am seeing a pattern here. I think someone from Lowes keeps leaving posts on others complaints calling them lazy and ***.

You are not fooling anyone Mr. get off your butt.

Guest

Kind of hard to load it ourselves when the dummy brought our phone order out on a forklift.

Guest
reply icon Replying to comment of Guest-687162

You would have complained when it naturally took them longer to pull the order by hand. Plus the loaders probably had 10 orders like that before yours and another 10 after, I'd use a forklift too.

Guest

And people wonder why it's so hard to get someone to "help" them load something at a lumberyard. Something slips and now the customer wants big money in the way of "compensation". Load your own truck and you wouldn't have to worry about someone else touching it.

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Jamie Via
map-marker Wenatchee, Washington

Lowes employees and policys

I am currently a Lowes employee looking for a new job. Just found out yesterday that it is against company policy to leave the building to take a break.

If you think I am kidding you would be wrong. It is also against our company policy to chew gum or even just to carry a cell phone. The ironic thing is they REQUIRE all sales department to carry the company iPhone. One of Lowes biggest pushes is to get everyone to quit smoking and to help you quit smoking they will give you Nicorette.

Did you just catch what happened there? They are so concerned about your health that you cannot have any fresh air or get any relief from the stress of retail work and beleive it or not for some people that is smoking(I am not a smoker by the way). Now since you can't do that have a piece of gum no no wait sorry you can't do that either. SO everyone who is a stock holder sitting back thinking that Lowes would be a safe bet maybe just sit back for a moment and think about the employees that have to put up with idiocy and then maybe tell Lowes to pull their heads out of their ***!

Tell them to keep their *** stock so they will fire all of those idiots and maybe get back on the right track. Thanks for letting me vent!

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72 comments
Guest

Can you get fired for stopping a shop lifter outside the store?

Guest

Lowe's choses who's allowed to go to their car to smoke.. They have a Blue *** group that work from 7a - 3p..

They reset Isles and relocate things within the store.. to my knowledge.. Only 2 do not smoke.. The ones who do go to their car for it..

that's still on the property.. Also you cannot leave the property.. I know a Customer Service cashier who isn't allied a break.in her 9 hours there.. She can log out 1 HR for a lunch but cannot smoke on the property..

The are men in the Pro Lumber Department that smoke like a chimney.. They smoke in their trucks.. Lowe's discriminates...

Yet CEO Marvin takes his Millions in salary and bonuses.. The management staff is crap..

Guest

Lowes needs to step it up or lose business. Way to many people without masks in Roanoke, Va store, when it is now mandatory.

I intend to report them. We are project people and have given a lot of business to Lowes, but thinking if they can't protect others why should I give them my business.

Guest
reply icon Replying to comment of Guest-1903570

Who are you to report someone not wearing a mask, which is just a gesture conditioning you to comply anyway? If they are social distancing, what's your problem?

Are you the mask police? Stop trying to be a tattler and worry about bigger things.

If you are uncomfortable with the public, stay home. Let everyone else live.

Guest
reply icon Replying to comment of Guest-1975870

100%

Guest

Lowes on May 04, 2020 started requiring employees to wear face masks. There was no notice posted in the break room about.

The way employees found out was from word of mouth from the employees who had gone to the employee website in the conference room and read the notice. Also Lowes did not post any instructions as to the proper way of wearing masks.

I have never seen the ceo of Lowes wear a face mask when he makes announcements on their website. I think that is time for the employees to unite and form a union.

Guest
reply icon Replying to comment of Guest-1875362

I think it's time for you to just do your job. Unions are good for some things but unless you are full time, not sure if you are, clumbing ladders and doing things alot more dangerous than maybe possibly being exposed to a disease that may or may not affect you, just be thankful you have a job.

Alot of people don't right now. Stop being a narc and go to your job that you are lucky to have.

Guest

Lowes is no longer the same. I am shopping at ACE HW most of the time

Mike Qng
reply icon Replying to comment of Guest-1836186

Worked for Lowe's for 11 yrs. and Payless Cashways for 14 yrs.

and I agree. Home Improvement warehouse business has really gone downhill. Micro-management, cut backs in employee payroll, getting rid of quality employees to save on payroll and all the new "ridiculous mandatory" rules for management and even more, employees. I haven't been back to a Lowe's since I have retired.

I actually get a ill feeling passing my old store while driving. It's not just the customer but employees too. I truly thought about writing a book called "Retail" and all the pros and cons over the years. I have seen all aspects of management and employees over the years and probably have an accurate idea of what has gone wrong here.

There is really no great place to shop anymore for all the above reasons but I to now go to my local Ace/Weslake hardware and that seems to work for me.

A little hint... it's all about upper management and these unqualified CEO's and this new form of Micro-managing.

Saunders Wbd
reply icon Replying to comment of Guest-1836186

Join Int Union of Service Workers tomlibb@***.com What happened to 15% discount for active and retired veterans?

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