Lowes Reviews and Complaints
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Lowes is O.K. for it's return policy
In a correction to the person that filed a complaint on Lowes return policy. If you were patient enough to read the Lowes policy sign that is posted (HUGE) by every return desk in over 1700 stores, Lowes also reserves the right to refuse return for any reason. As a business, to reserve the right for something, post it on a sign, have the federal government monitor that right means---there is no hidden agreement and as an AMERICAN store, as long as it is written in their policies and procedures, that is honoring their return policy. You have the right to refuse passage of strangers in your house. If I came to your do your front door, as a stranger and wanted to sell you something that was foreign to your knowledge---do you have the right not to buy it? If you buy something at one store and try to return it to a another store that does not even have it assigned to their inventory, they have the right(posted as a policy for the WORLD to see)to REFUSE return. Please correct and remove that statement. Oh, that's right, you also have the right to publish or print LIES. I have the right to sue.
Lowes in Calexico, California - Manager was not professional in resloving my carpet claim
lowes in california will not help out the consumer in a simple carpet claim. home depot would take care of the same problem and replace the entire carpet under their warranty, no questions and gripes . they treat the consumer with respect and are courteous. so lowes just gives runarounds and blames the other person and its the consumer is at fault.lowes would not cover for a defective carpet. only lowes would resell another carpet at stores prices, plus installation charge. i have being a lowes customer for years and never had a problem, until now and no help was given.dont shop at lowes you guys !!!!!!!!!!!!!
Lowes in Kellogg, Idaho - Fired for going above and beyond for customer
I worked for Lowes for four and a half years. On July 9th, 2010, I was fired for helping a customer with a situation that happened 28 days previously. Lowes has always told its employees that they have the power to satisfy the customer and insure their continued patronage. I have held the position of cashier, head cashier, and team lead of customer service while working for Lowes. On this particular day, I was working at the returns desk when the store opened for the day. A customer came in with a defective Kobalt box cutter. Kobalt products have a lifetime warranty / no hassle return through Lowes. Lowes has an open account with Kobalt for defective or damaged tools made by them. Lowes requires a receipt for returns. If no receipt you can get store credit with an I.D. This customer was a repeat customer who spends thousands of dollars at Lowes. The item he was trying to exchange cost $8.98. The customer did not have his receipt and had left his entire wallet at home that day. He really needed a new box cutter for his job that morning. I wanted to help and so I used my SS# to issue him a store credit so he could repurchase the box cutter. I put in his significant information, name, address, etc. The very next day the store Loss Prevention Person, approached me and asked about the transaction for the box cutter. I told him what I had done to satisfy the customer and he said, "Well don't do it again". The next day my store manager Mark Goldsmith asked me to write a statement about the same transaction. I did. I honestly thought it was no big deal as we have fake I.D. numbers beginning with MY to use in similar situations. I just didnt have one on me at the time that the customer was there. I used my own social security number because I was not trying to be sneaky or hide anything. Like I said, Kobalt items have a lifetime warranty, no hassle return policy. Well 28 days later, after a 4 day holiday weekend, I came in on Wednesday to work my 6:00 am to 3:00 pm shift. At 2:45 I was told by a co-worker that I was wanted in the upstairs conference room. I went upstairs to find the store manager Mark G. and a zone manager, Robyn, waiting for me. Mark tried to make small talk and asked me how my day was and invited me to sit down. He asked if I knew why I was there and I said I had no idea. He then asked me if I remembered the incident about a month ago with a box cutter. I said yes. He said that they had completed the INVESTIGATION and that they were letting me go as of then. Falsifying documentation - he called it. Can you believe it! Well I couldn't. A couple of months before this incident I was employee of the month. I got a $25.00 gift certificate and my own parking space up front. Now I was being let go over an item valued at less than TEN DOLLARS. I have never had any incidents with any employer involving me being dishonest. I don't consider this to be one either. I never tried to hide it. No one was scammed or left lacking and the customer left happy. I could have given the box cutter away to him and wrote it in our store use log as a "customer satisfaction issue" and not have been in any trouble. I was very well liked in that store and continue to be friends with many of my coworkers who are shocked by what happened to me. I was proud to work for Lowes, and got several people I knew to work there too. But no more. I am furious, sad, and disgusted. Several customers have contacted me and told me they will no longer shop at Lowes. God Bless them. Sincerely, Carolyn McGinnis
Lowes in Phoenix, Arizona - Lowe's Destroyed Our House
Don't believe for a minute Lowe's Installation Satisfaction Guarantee. It is absolutely nonsense. We lived in a rural area of Arkansas where Lowe's was the only store that offered building materials at a reasonable price (so we thought). We contracted with Lowe's to install floor tile in our kitchen, living room, dining room and hallway. Lowe's flat-out botched the job. The tile installer was totally unprepared to do the floor. We learned later he had only done bathrooms! Within six months, the tiles began to separate from each other, the corners of the house interior and many tiles made a distinct clang when stepped on. Improper thinset and adhesive were the culprit. A total mess. It took more than 15 phone calls and 3 visits to the store to get anyone from the store to see this *** work. They reluctantly agreed to replace the floor. It took 3 weeks for them to make the decision. We received a knock at the door and it was the tile remover. He only had a hammer and chisel. Literally. We should have stopped the process right there, but we were ignorant of how tile floors should be removed. And looking back, we were really taken in by Lowe's BS. No prep work was done in the areas affected. Nothing was covered and sealed off. Can you guess what's coming? There was silica dust all over the house area where they worked. We tried to vacuum all of it that we could. They agreed to have the tile floor removed and replaced with wood floors (we had no confidence they could do a tile floor again because they only had one installer and it was the *** who did the tile originally). So, while we were gone one day, they brought the wood in and turned on the HVAC to 'cure' the wood (it was February). All that silica dust and other contaminants were dispersed throughout the house. It was everywhere. Lowe's would not clean the house of the contaminants and when we contacted a restoration company, they quoted $25,000 to clean it but could not guarantee the house would be safe to live in. More ***. Bottom line: Lowe's would not stand by their guarantee, Lowe's corporate washed their hands of it. It was pointed out by an attorney we hired to review the contract that to file a claim against Lowe's we would have to travel to North Carolina (their Corporate office), hire an attorney, and submit to arbitration. We could only live in the master bedroom (with no heat or air) and did our cooking in the garage on a hot plate and gas grill. It took the insurance company for the contractor 8 months to settle with us (no attorney would take our case throughout Arkansas). We ended up walking the house for health reasons (I developed cancer 3 months later from the carcinogens in the house and my wife was close to having pneumonia from the continued bronchial infections. We lost our house. It was a brand new 2000 sq foot house with 6 acres of land. We lost it because of Lowe's Home Improvement. They should change their name to Lowe's Home Destruction. A hard lesson learned. I won't buy a lightbulb from that chain. The fact they could ruin a family's life and get away with it, is criminal.
Lowes in Des Moines, Iowa - Lowe's service is lousy; 3 cancellations
Took 3 trips to Lowe's to buy a storm door. No one would wait on me. Finally had to demand service. Set appointment for measurements -- cancelled twice. Have yet to see installer, they have cancelled 3 times now. Scheduling person tried to argue with me. Store manager took one hour to check on another installer and then expects me to take a day off work and wait for them. I still don't have the door. I will not be going back, and I have been a customer for many years. And I will tell my friends and family about the *** service.
Lowes in Greensboro, North Carolina - Unprofessional warranty service
I would never buy anthing from Lowes again that requires an warranty. On 7/20 my refrigerator broke down I call the warranty and they sent out app.+. the gut came in my home he wasnt friendly at all, i went down stairs so he can handle his business. 45mins. later he calls me upstairs and starts to go ffo on me in front of my kids,to react would have been a bad mistake for me. so i call and made a complaint. a few days later they sent out another mom and pop tech. dont get me wrong I have nothing agaist one person company,but a gaint like Lowes should be using better tech. so the second tech comes out and open the refigerator door and says: this unit is unrepairable. *** this *** didnt even plug the unit up. the 3rd service tech.comes out plugs the unit up unplugs it, *** both panels and say: it looks like a tech. drill *** in the freon line to see what was going on the the line, and the fan is out and the motherboard needs replacing.in any event you're covered and i'll oder the parts. make a long story short we went over 3 weeks with out a refrigerator, sure they replace the unit and paid $250 for food loss. but that is not good enough for me, I wish to be compensated for this ordeal. I was told I drill the hole in the line. i was told a gift was sent out, then i call back to tell them the parts are here but i dont need them, at this point i was told the gift card was cancelled. no one knew what the other was doing, no one check the notes from the GE service tech. and he was the only true tech. in the 1st. place. this is BS. I'm seeking $3,000.00 for compensation
Lowes Gift Card
Purchased a toilet (Standard brand)and installed by Lowe's. The lid to the tank didn't even come close to fitting. All I get is the runaround from the Lowe's install department located in Northport Alabama. All they are worried about is if Standard will refund them the 70.00 install fee. Not that they are loosing a customer that has spent thousands of dollars while remodeling their home. I've asked they come today and get the toilet and refund all my money. I'm on may way to Home Depot now. Very disappointed in Lowe's.
Lowes in Winthrop, Massachusetts - The Worst Store/ Store Mgr Ever!!!
I have recently been terminated by a Lowes here in Massachusetts. The name of the store manager I worked for is Mark Gullotti. I have NEVER, in my life, met such a demeaning, unprofessional, unethical, ingenuine, heartless, ***! Typically, with large corporations, you find that people fairly far up the ladder are "removed" from the daily happenings within the company, and are unappreciative of the hard work of their employees. (a good example of this is that new show, "Undercover Boss", which shows CEO's and such going undercover to see what the daily operations are like in their stores, factories, etc.) What's unbelievable, is that a Store Manager can be this removed and blind to the actual issues within his own store! He is completely unappreciative of his workers, any praise that he does give- seems completely forced and fake, his main concern is not for the relationships created with his employees & customers, but rather his bonuses! And what he doesn't understand, unbelievably, is that the 2 go hand-in-hand. You HAVE to take care of your customers AND your employees to make money! He has surrounded himself with braindead managers that won't question his shady business practices, has aligned himself with the District Manager and has the HR Manager wrapped around his finger. Thereby protecting himself from any backlash from disgruntled employees. (many of which have filed complaints) DON'T SHOP @ LOWES IN SAUGUS, MA! Don't let this *** make his bonus! And if you've had a bad experience shopping there, call 1--800-44-LOWES and report it!
Lowes in Porter, Texas - To much to list here..
i have been a customer of lowes for 15 years was in there eveyday! had a credit card but never used it until a year ago been paying cash for eveything i have electrical buisness. been paying 100.00 a month every month on the 8th month since i charged $1.200 got behind one month was charged $30 paid it and the balance off and lowes canceals my card. lowes are guilty of way more. even accused me of stealing a tape measure that was bought there a year before i hate lowes now, will go to home depot ace hardware anwhere but *** lowes!!!!! and dont trust those guys that work electrical they will get you and -?? killed the ones in kingwood texas for sure....
Lowes in Apollo, Pennsylvania - Stress Reliever
Would I be allowed to post my complaint on your site? I might try just to see how long it stays there remembering to print the comments each time a new post is entered. Writing under assumed names, mine included. Posting sexual: vulgar; disgusting; malicious things about me and putting my family in danger. I asked for this to stop, but I have not heard from anyone at this web site. They did remove the forum where this started and I questioned as to why. You allow them to continue this despicable behavior on your site and I have no choice but to defend myself in the best way that I can. As I have forwarded this information to the EEOC, I think you may be interested in the following information as well: U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION Pittsburgh Area Office William S. Moorhead Federal Building 1000 Liberty Avenue, Room 1112 Pittsburgh, PA 15222 (412)395-5902 TTY (412) 395-5904 FAX (412) 395-5749 Writer's Direct Dial 412) 395-5865 Frank.Rodia@EEOC.gov Dear Ms. Romansky: I have been assigned to investigate your case. This is in response to your request for a reply, and to let you know that I have received the materials that you recently sent to the EEOC by email. My contact information is listed above. Sincerely, Frank E. Rodia Investigator npwj
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