Lowes Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Drug in lowes store #469
i was in the Lowe store #469 last week shopping with my family when i seen an employee handing drug to another employee. now i know it was drug because i seen a baggie of a white substance. i quickly gathered my family up and walked out the front door. i will never shop at a place like this again. i hope you take a look at these and realize what you need to do. doesn't Lowe's have a drug policy and why isn't it enforced. i did notice this store was going through a remodeling and was wondering if they test the remerch crew as well.
Drug use in lowes store
i have been working for a remerch company (mallard group) for around 7 years. now and recently found out that they will be doing a criminal back ground check and there remerch employees. i feel this is a great thing to do. my company has been sending bad people to are crews lately. peolpe that have been in prison, people who do drug, and just your everyday trouble maker. my crew lead has had to fire plently of people of this crew for those reasons. i am very surprized that lowes corp lets these remerch company just hire anyone in to these stores. i would hope lowes corp will take care of these problem so my family and i could shop in these stores.
Lowes lousy extended warranty
I bought a Whirlpool side by side four and a half years a go. Still "supposed to have a warranty".This appliance has a meat bin in the freezer that is to narrow for the rails and when you try to pull it out it drops off one rail.I know you're thinking why now are you doing something about this problem.Truth is its a situation that only requires using the pull out the drawer two or thre times in four years to clean it.But the main thing is its still under warranty.I've been jaw boning Lowes and that half a**s company that handles their warranty coverage(Sevice Advantage) They're telling me that its a cosmetic issue.I talked to Whirlpool about this and its to late for them to do anything(whatever happened to goodwill service).They also told me its a cosmetic thing.The lady also told me its a common practice for appliance dealers to steal parts from one refrigerator to go on another one.Lowes warranty sucks.
Lowes is by far the worst place to work for. My managers would talk trash behind workers backs and be a smart *** to workers they did not like. They spend so much time watching workers on cameras then caring about customers. Most managers have no degree whatsoever, hence do not know the correct way to communicate in a professional manner. Its very sad to see what Lowes is doing hiring within, their getting uneducated bosses who know nothing but to try to act intimidating and scary to fellow employees. My boss would never even take a second to say hi to employees and stare at that ground when walking past him. My boss would also use slander against employees, use the buddy system for favorites. This may not be the case at other stores but it is at 447 Christiansburg Va. What a shame, I am quitting because of suck immature childish behavior by adults who act like kids.
Website | Lowes review from Dayton, Ohio
I often look to find items for my home; i feel your website is not user friendly. I wanted to look at the department that has doors; but i cant it will show me your adds only...you need to change this website so it is more user friendly. You are loosing a considerable amount of business that would come to your company by this site not allowing consumers to look at what they are looking for. Now i will only have two choices, Lowes & Home Depot. I feel that i could be driving 45 minutes to your store to purchas items if i could view them first. Please try to fix this.
Carpet/Door installations | Lowes review from Washington, District Of Columbia
i have had a terrible experience with Lowes with both a carpet and a door installation. For the carpet installation, i had someone come to my house and measure 2 rooms. No one called me with an estimate. When I called to get the estimate, the person i spoke with quoted me for rooms we were not carpeting (we were carpeting 2 bedrooms, and he was giving me quotes for carpeting a hallway). They were going to call me back, but not one did. I had to call again to get the estimate, and after 3 calls, I finally got an estimate. I was frustrated with the lack of customer service and with how hap hazardly they had handled my order that I took my business elsewhere. Someone was at my house the next day measuring, gave me a much lower quote, and installed the following week. For the doors, I ordered the doors in Nov. I paid for someone to come measure, and when the doors came in, the installed told me they came in too small. I figured since I paid for someone to measure them, i should get the right size and asked them to reorder them. Two weeks later, the sales rep called me to say they had ordered the smaller door as that was the best option and they could build around it to make it fit the space. He said the installer would call me the next day. They didnt. Two weeks later, I realized I still hadnt heard from them so i called and escalated the issue with Lowes. They immediately had the installer call me, and then the installers arrived 2 days later. Unfortunately, they ordered the doors with the handle on the wrong side which did not work for our house. So, i have canceled my order and am taking my business elsewhere. I will not go back to Lowes. I will only go to Home Depot in the future as Lowes has shown me poor customer service and has done little to nothing to rectify the issues I encountered. I actually tried to talk to a manager instead of posting something on the internet, but after the manager never returned my call after saying she would later the same day, I thought others should know of my experience in order to avoid this frustration.
Lowes and A&E Repair Service
Lowes sells me the product, but then ignores me 4 months after buying my refrig. They turn their service for appliances over to A & E who does not care, and has VERY pour service. I will never shop at Lowes again. They have contracted their service to non-responsive company that does not keep apptmnts. A & E out and out lies! So, don't buy at Lowes. You will not get service support or follow-up. As long as Lowes uses A & E, I will not buy another Lowes product. Stay away from Lowes. Angry customer just wanting follow-up and service.
Lowe's Credit GEMB | Lowes review from Bellevue, Washington
Use lowes credit card aka GE Mony Bank all the time. GE only allows us 750 limit. Credit is perfect but we have noticed GE has been lowering our limits on many of our cards. We called and where told we dont charge enough, carry balances long enough.. so we paid off our lowes and closed it along with 11 other Ge Money bank cards we had (dillards,belks,walmart,pennys,steinmart to name a few)we complained to lowes the manager did nothing...with a 750 credit limit and us owning 9 rental houses that always needs something 750 does not buy much we will now shop at Home depot which just gave me a 5000.00 limit the was offering 10,000 but i said 5k was more than enough to use in a 30 day as we pay off our balances when the rent comes in.....Banks and credit companies are killing american business.
Lowes Credit Card
Incompetent staff and terrible service. | Lowes review from Fremont, New Hampshire
The Lowes in Epping New Hampshire door installation dept. is incompetent and makes numerous mistakes that cause delays and problems with the intallations. They ordered the wrong door twice for my home. I started this process in October 2010 looking for a door and it is now January 10th, 2011 and they called today to say again to say they ordered the wrong door. They canceled 3 installation appointments. I would never do business with them again and would avoid them to install a door for your home. I had to rearrange my schedule for the installations that never ocurred.
Big Lowes Fail on delivery and installation
From the start to the end of my experience in ordering GE Profile range and range hood, Lowes dropped the ball. I shopped online and ordered those items by phone from our local store; the person in appliances told me I'd get the receipt in the mail; it never came. If only that were all; the first attempt to deliver the range by the agreed date failed; it was rescheduled for three days later. As a compensation for the missed delivery, the Lowes manager agreed to have the range hood installed for free, which was satisfactory to me. Two days later the installer arrived. While I was elsewhere, he placed the range hood box on my new range, somehow managed to bump a know that turned a back burner on high, and set the box on fire. I come from the back room to a house full of noxious smoke, ash and embers on my kitchen floor, and a box on fire in my front yard. The house still smelled like an incinerator two days later, and the back burner was ruined with melted waxy material permanently scorched on. Of course, Lowes agred to replace the range. When I hadn't heard from them about a delivery date for that, and it was time to pay the credit card bill with the charge on it, I worked with my credit card company to do a chargeback. Having their money taken back finally got their attention. However, here I still sit, 48 days after first ordering this item, waiting fo them to deliver the exchanged range. They said it would come in the morning; at 11;30 I called delivery, to find that a "glitch in the system" kept it from going out. Despite the individual efforts of some people I worked with there (and you never of course work with the same person) to sincerely make thing right,I believe that LOWES is really the glitch in the system. Shop Menards, shop Home Depot; just please, don't give them your business!
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Lowes? What happened? What can we help you with?