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Lowes in Atlanta, Georgia - Handicap store issuea
I shop quit often at the Lowe's in Norcross Ga on Beaver Ruin RD. Everytime I visit I have issues with the mobile carts that the handocap use. Either they are not charged enough or not charged at all. I spoke to the store manager Belinda today 6-12-10 to advise of the issue . Her answer to my daughter was " That's Not My Problem"???????. One of the ladies at the information counter told me that there is a issue with the carts they do not hold a charge. If that be the case then they should be replaced.
Helena Montana Lowes
I special ordered $1000.00 worth of manufactured rock, mortar, etc... & paid to have it delivered. I had my contractor ready on the day they said it would be delivered. They did not notify me until 7:30 a.m that it wasn't in. My contractor politely accepts this & tries to find other work to fill his suddenly available time. Next delivery date, my contractor is there, I am notified about 8 a.m there will be no delivery. Contractor pretty upset. They were able to deliver the following Saturday moring. I gave Lowes my son's phone number, arranged to have my son meet them & put in garage. By noon it was still not there. My son goes to work. They delivered the rock & mortar, dropping it in my driveway, in the rain (which doesn't do mortar any good), and broke one out of every 5 rocks. When trying to report this to a manager, I was tranfered 8 times. The manager I reached really could have cared less. He said to bring broken rock in, and he would reorder that amount. Wow, another delay.... What could Lowes have done differenlty? I don't care at this point. They will never get another dime of my money.
Lowes in Norwalk, California - This company treats you well!
I was a Store Manager for Lowe's HIW in the south bay of Los Angeles CA. I opened a new store and had a successful staff in which I was proud to promote 4 Department Managers to a salary position. This company treats you well and has plenty of growth opportunity given the current economic climate in the retail sector. I regret leaving the company to pursue a dream of working in a specific field in which things did not pan out as expected. Trust me when I say this! If you enjoyed what you did before you left the company, truly think through your actions prior to making a life changing decision. I would love to work for the company again because if you can demonstrate sharp business acumen and people skills you will be successful. Thanks for the opportunity Lowe's and one day maybe we can build something together again. Respectfully, Tony
Lowes in Charlotte, North Carolina - Refused military ID because no picture on it
the military id issued to me had no picture on it, I offered two different military id,s and a driving license with picture. You should either offer veterans a discount, or do away with it. Do not advertise like you are going to give discounts, then come up with some silly reason as not having your picture - what is wrong with picture on driving license.s, shame on lowes. This happened to me at lowes, franklin square in gastonia today June 8, 2010. The lady,s name is unknown to me, she opened a register to clear a line.
Lowes in Houston, Texas - Lwes did not deliver products
Purchased a cook stove and microwaves oven on a Monday, June 7th. It was to be installed the following Friday. They did not show up at precribed time. I called the manager with inquiry. He was to call back next day. Did not. After numerous trips and calls to the store, I gave up after a week. Each trip resulted in a different manager who knew nothing about my problem. Today, Monday June 14 I'm told by a different manager that my purchases are on back order. Their attitude-"Go somewhere else-I don't care". I will go somewhere else!
Lowes in Tampa, Florida - Limited access for disabled to shop
I am a disabled veteran. I went to the Lowe's store on 22nd. ave. n. in St. Petersburg,Fl. My intention was to buy an air conditioner and ceiling fan. I asked if they had electric carts for the disabled. I was told that they only had two. one was in use by another disabled customer and the other was nowhere to be seen, absolutely no concern by the employees(asked several). I checked another entrance to no avail. I got "pissed" and left. I went across the street to Home Depot and purchased both to the tune of $330. Bad customer relations and you lost one. I worked in the home improvement industry for Fred Meyer on the west coast and if any employee treated a customer in this manner you are unemployed.
Lowes in New York, New York - Messed up four out of five deliveries im trying to start a business n wrong deliveries dont help
in the past 2 an a half months i have spent at least 4 thousand dollars on material. 4 out of the 5 deliveries were wrong.when i went back to the store they would charge me another$20. i am a small business picking up and a lot of work.i would prefer to deal with lowes but if something is not done about this i will just take my business to home depot. one day during a return i watched a cashier short me money. i believe she tried to steal it. this store is very unprofessional.i see commercials on t.v saying lowes is there to help the little guy but all you do is screw them. you can reach me at (804)912-5665 or firstname.lastname@example.org
Lowes And The Dangereous Safety Gates
In July of 2008 we purchased vinyl fencing and gates to surround and protect our in ground swimming pool. The gates failed within a few months (Broke apart) and the installer returned and glued them back together. (See the video on Youtube.com of the gates breaking) Shortly thereafter the gates broke apart again. We contacted the local Lowes (Latham, New York) in the spring of 2009 and they said the installer would return to repair the gates. After repeated telephone calls and trips to the Lowes store the installer was schedule to repair the gates on July 9, 2009. He was a no show. At the end of July of 2009 my wife was again in the local Lowes and was approached by an installation person. "Are the repairs done" she asked. "No" replied my wife " the installer did not show." My wife than informed her that it did not matter now as it was too late to open the pool for this year and to just get the installer there when they could. The installer showed up in late September of 2009 to make the gate repairs. The backyard and swimming pool remained closed for the entire season of 2009 because of the broken gates. The gates failed again shortly after the repair and in the spring of 2010 we again approached Lowes requesting they fixed the faulty safety gates. They acted surprised that the gates were again broken. I informed them that I had checked the Internet and others were having the same problems with the vinyl gates. They assured me that the problem would be taken care of immediately! A little upset I contacted the local building department and requested they look at the installation and the product they were selling to protect an in ground swimming pool. The building inspector examined the product and installation and informed me to keep the backyard and pool covered and closed as the gates and fencing were: 1) Of questionable quality to be used as safety gates; 2) gates opened in the wrong direction; 3) the gates were not self-closing; 4) latches did not meet code; 5) and the fence was installed too high from the ground, all in direct violation of New York State Building Code and illegal! Armed with this new information I confronted Lowes installation staff when they again came to my home. The following question and answer transpired between LOWES employee G####, The Installation Supervisor, and John Thornton: MR. THORNTON: "I'm going to ask you a question – how would you like having your kids living on this street with fu##### gates like this with an in ground pool? You would be scared sh##less wouldn't you." GLENN: "Yep" MR. THORNTON: "I've been living like this for almost two years…" (Transcribed from tape recording of this conversation) They agreed to have the installer remove the defective product and reinstall the product correctly to meet building codes. This was finally accomplished in late May of 2010. I than requested that Lowes reimburse us for the loss of our backyard and swimming pool for the year of 2009. Lowes informed me that my wife told them in 2009 that she was not going to open the pool anyway (they had two witnesses to this statement) and I suffered no loss. They offered $500 dollars because I was a good customer after dictating to me the fine points of "contract law." Note: They also informed me that I could not use the audiotapes of their admission of liability and shabby workmanship because they "did not give me permission to tape them." The tape recordings contain admissions that the product used was questionable, installed improperly, and in violation of State law. They also include the installer stating the gates were junk and breaking at most installations he had done and he was tired of fixing them. I can understand why they would not like to have anyone hear the tapes! As an aside, my wife had paid a local pool company a $50.00 deposit to open the pool and clean the decking in May of 2009, a deposit we lost because the pool could not be opened. I refused the $500.00 and left the local Lowe's as I do not intend to allow a company to hide behind "contract law" after the "circus" that occurred at my home. I intend to seek legal relief and expose the "Lowes Shuffle" for what it really is to would be customers.
Lowes in Idabel, Oklahoma - Lowe's "Bad Faith Business pratices"..No Integrity
I purchased a Sam sung refrigerator on 5/30/10 (Memorial sale).(Sherman,TX) I paid $1,999.20 on sale. I was told it was in stock. My husband scheduled to pickup the refrigerator and was there on 6/2/10. He was told they only had one left in stock and they were holding it for someone and tried to talk him into waiting. They sold it to us due to stock available and if they didn't have one we would have purchased one on sale at Best Buy. They offered to refund our money.. However, none of the other stores had theirs on sale. They didn't care and management tried to sale another brand. I purchased the Sam sung for a reason. They told my husband they would let him have the floor model and discounted it due to dents on one side and one on the top of door. The manager told my husband he could only discount $300.00 because of their cost in the refrig. Why would Lowe's accept damaged merchandise from it's vendors. I did "NOT" want the refrig with dents, however, we didn't have a refrig and my husband wasn't going to get the one in stock. I found additional dents on the bottom front door when he brought it home. I spent a large sum to remodel my kitchen. I didn't purchase a damaged product and didn't want it in my kitchen. I didn't purchase it for a cabin it's for my home. Then when my husband brought it home and I found additional dents in the front door. I'm sick!! Lowe's is acting in "Bad Faith business practice". No integrity... They lied to me and my husband and I have spent thousands of dollars in Lowe's. I have remodeled my home, rental property and this is how they treat me. I don't want a damaged refrigerator,(at any price) I want a new one. I don't want it at a discount...Buyer BEWARE! They will tell you anything to get your purchase and after the sale your on your owe.
Lowes in Chicago, Illinois - Lowe's lies
My husband and I ordered carpet for our house on Sunday, April 4, 2010, at the Lowe's store in Bloomington, Indiana. We were pleased with our purchase and with Paul Bray, who took our order. On or around April 15, we were told that our carpet would be installed on Thursday, April 22. Although we were paying for the installers to move our furniture, we were told to move everything except for the large pieces of furniture, so I took Wednesday, April 21, off from work to do this. It was a time-consuming task. On the morning of Thursday, April 22, my husband received a call from our installer telling us that our carpet at Lowe's in Bloomington was so damaged that none of it could be installed. It would have to be reordered. When we spoke to the people at Lowe's in Bloomington, we were told many versions of the story. At first, it was strongly implied that the carpet had been delivered damaged. When I asked why the delivery had not been inspected, I was told three different things: First, store employees did not have time to inspect deliveries. Second, store employees assumed/trusted that the supplier would send only high-quality goods and inspection was unnecessary. Third, the carpet had been damaged during shipping. When I mentioned that my family, in their manufacturing business, finds it good business practice to make sure that their customers' goods, upon delivery, are high quality, I was hung up on. During a subsequent telephone call (I believe I was speaking to Guy), I was finally told that the carpet had been damaged at the Lowe's in Bloomington. Apparently, it had been put on some sort of storage rack incorrectly and had been torn when it was being taken down. I had no way of knowing which of the many stories was the truth, and at this point it didn't really matter. No one seemed to care whether we would get our carpet or not. By the way, by this time I had already made a payment on the carpet. We later spoke to our installer, who happens to be a former student of my husband's (who teaches at Martinsville High School). He said that the carpet had not only been put on storage racks incorrectly, but that after it had been torn while being taken off the rack, it was repeatedly run over by forklifts. We were told that our carpet would be reordered and a "rush" would be put on it. We could expect it to be delivered in two weeks, around May 6. Unfortunately, the carpet was not ordered on Thursday, April 22, or Friday, April 23, or Saturday, April 24, or Sunday, April 25, or even Monday, April 26. Because we had moved all of our belongings from our bedrooms, living room, hallway, and entryway, there was nowhere for our daughter to put her belongings when she moved home from college on Sunday, May 2. It was imperative that we have at least the carpet in her bedroom installed by Saturday, May 1. On Monday, April 26, my husband and I went to Lowe's in Bloomington to see if any carpet in stock would be acceptable for installation in our daughter's bedroom. All carpet in stock was very unacceptable. We spoke again with Paul Bray, who was intent upon helping us get satisfaction. At this point we found out that not all of our carpet was damaged and that enough undamaged carpet was available for our daughter's and our son's bedrooms. Our installer agreed to put it in on Saturday, May 1. As we left, Mr. Bray assured us (without our asking) that we would be "compensated" for the delays and other problems we had encountered. Of course, no more has been said on that subject. The remainder of our carpet was installed on Saturday, May 8. Even though most of our furniture was not returned to its place after the carpet was installed, we were happy to finally have it finished. On Tuesday, May 11, a vacuum run over our new carpet pulled up ALL the seams: a long one in the living room, one between the living room and hallway, and each one between the hallway and the three bedrooms. I called the Lowe's in Bloomington on Thursday, May 13. I spoke with three men in the flooring department, all of whom were cursory to the point of being rude. I spoke finally to Guy, who offered neither apology nor sympathy. He only said that he would contact our installer, who would contact us. We have heard nothing since. The seams in our carpet are pulling farther apart, to the point where I do not believe they can be fixed easily. To put it mildly, we are exceptionally displeased with our experience with Lowe's. We still, however, expect to find satisfaction. I believe that the contract we signed assured us that Lowe's would provide quality carpet and quality installation. We await your compliance with that contract.
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