Lowes Reviews and Complaints
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Lowes in Woodbridge, Connecticut - No call no show
order carpet, time to come was there waited 2 hrs, no call no show. drove 1 1/2 hrs to meet them. you need to get someone a little more responsible than who you have. i have spent thousands with your company and i get that kind of service. i called another company they came out that same night , measured order the carpet next day and it was in and installed in less than a week. you are a large chain , you should be able to do it as well. had trouble with home depot and don't shop anymore
I feel that lowes could have worked with me to resolve problem with dishwasher
lowes would not let me exchange a cheaper dishwasher that did not work with a better one and me pay the difference of the two i tried to plead with them but gotten no reply the companys name is lowes hardwear in (starksville ms) thank u for your time sighned eddie the unit had a 3 month return policy and a one year warranty bot i am able to show proof that the house i built did not have power till one month ago.i just feel that they should talk to someone higher up and try to resolve this matter before it has to go to the next step
Lowes in Allentown, Pennsylvania - Lowe's is rude company
some of the people that work at Lowe's are very rude.they sit on the forklift and won't move when you are trying to get through the aile and when you ask for help they act like it the end of world. then when you apply for a job they won't hire you because you were terminated from your former job every one makes mistakes , I will no longer shop at Lowe's any more also prices keep going up on their products every day, how can the average person afford to buy their product in this day and age. mgw
Lowes in Palm Springs, California - Stall on replacing a newly purchased range with scratches.
We purchased all new kitchen appliances at Lowe's in June 2010. The stove had scratches on the top panel. According to the installers, these scartches are caused by the packing materials shifting during transportation. I went back to Lowe's and asked the appliance sales person to replace the stove and he agreed to do so and supposedly placed the order. Several weeks went by and nothing happened. I went back to the store and spoke with another person. He placed another order. A couple of weeks later, nothing was ordered. The store manager this time agreed to order.
Lowes in Miami, Florida - Lowe's cut my credit limit for no legitimate reason
Lowe,s cut my credit limit from $12,500 down to $1,000.00 for no legitimate reason. I've had this account for years and charged large amounts which were paid off ahead of time. I only owed them less than $1,000 and was paying them more than the minimum payment. But they don't care about their good-paying customers. I'll take my business elsewhere.There are too many other building supply stores that would appreciate their customers. Back to "mom and pop" lumber yards. They need the help any way and are better to their employees.
Lowes in Cincinnati, Ohio - Poor customer servise
the lowes lumber store in colerain ohio/cinti suburb,,,,,,,evry time i go in there to buy lumber/hardware i cant seem to be able to select or decide the products or quanity i need .cause i keep getting shuffled out the section ,cause thats when they decide to bring out their forklifts to stock their shelfs,an this is not due to people buying up everything.they are allways rude saying that i have to leave the area,when im right in the middle of loading my stuff on the cart,thats what their supposed to do after they close.an when i go in to pay my bill every month they never say thank you or nothing!it seems like that the only thing that the young 21yr old managers want to do is talk about their love life with their coworkers instead of payn attention to the customer!,,,,,,i see it every time i go in to a lowes store.,,,,they are a joke ,iv done business with them for over 15yrs an spent a lot of money there,today the straw broke the cammels back.,,,,,i wont be back there anymore. its home depot from here on out
Lowes in Troy, Alabama - Extreem,poor service.not trained
dear sirs.or Madam, The service at store(#22120-70110-09111,TROY ALABAMA) has gotten worse than any business should allow, and still stay in business..while I attempted to check out with (2) two gal of paint, it took 33 min with no one in front of me. The cashier did not know what to do nor didn't seem to really care. also as we(the line behind me) waited the Lady behind me complained that she was trying to buy a refefrigerator, and could not find any one to help her . Just for your knoledge, we often drive 39 miles one way to Montgomery, to Home Depot for better service and the produce we need. it is a shame you don't care any more. you started off with good help and it has( gone to *** in a hand basket). very bad. every day most of your problems is at the check out ...they really don't care...they seem to be untrained.and not intrested in what the one who PAYS needs or wants. sincerly. W. H. McMaster P.O. Box 155 Goshen , Al. 36035
Lowes in Pittsburgh, Pennsylvania - Sent wrong dryer after waiting 22 days for gas dryer. c
we bought a gas dryer samsang and have been waiting for them to deliver this dryer since june 12 2010. on friday june 25 (so much for next day) they came but had an electric dryer and not gas dryer we bought on june 11. called today june 28 and said only couple more weeks and we should have dryer. my question to lowes? we bought new dryer on june 11 as ours broke and they next day service, well it has been 22 days and wash is piling up. will not buy anything from lowes again as they got me once but never again. don clayton
Lowes in Mineral Wells, Texas - Overcharged
I went to Lowes on Tuesday and priced shingles. They were $24.95 a bundle. After talking, pricing, and looking with co-manager on Tuesday. On Sunday,I went to the store ordered and ask if they could hold them until July. I paid for the shingles and looking at my receipt I informed Crystal this was not the price I was quoted. She informed me this is what the computer prints. I was charged $27.98 for thirty squares, this made my bill over $300.00 more than I wanted wanted to spend. I was informed that I would have to come back to Weatherford on Monday and talk to the manager. I was to bring back my receipt and the ad in to get the price.
Owensboro Lowes sold me cabinets and are not fixing faulty one
I was a loyal customer, but will never buy from them again. I bought $10,00 dollars worth of cabinets from them last year. I waited 3 months for a rebate. I have a replacement cabinet in my garage - shipped by their vendor, that has been there since March! I have tried to set up an appointment to have it installed five times (three of them face to face with the salesperson), complained to five managers,and been referred back to the salesperson who is never there to take calls. She has placed responsibility back on me to make sure her vendor does his job. He didn't! I specifically asked management to have someone else call/deal with this issue, and they ignored my request. There has been absolutely no follow up from their management staff, and for that reason, I will never buy from Lowes again. I have been a loyal customer over the years that has encountered numerous problems in this store, but always gave them the benefit of the doubt. Never again! I will shop at their competitor - who I do not like. I bought the cabinets and was given a $500.00 rebate. It took three months and hours of trying before they finally gave me cash that I spent in their store replacing all the doors/knobs in my house. I also bought an over the cabinet microwave during this project that was not the model listed on the box. No one in the store could tell me where the smoke filter went. Another fiasco, but they resolved it, but I was the one inconvenienced. Over the years I have built a very large deck, three privacy fences, one decorative fence, remodeled/painted two houses, and bought numerous power/woodworking shop tools from them. I have numerous appliances in my home purchased from them - never again! I have been told by staff they did not have time to explain something to me. I resolved that and went back. I was told by a very young twit he was a master plumber and there was no way to install their dishwasher without replacing my plumbing feeder lines! I kept the dishwasher and went to their competitor, explained my situation, and had the fittings I needed sold to me. I did not replace my plumbing, nor did I go back to the store and show the *** he was wrong. These are just a few of the issues I have face in this store over the years, but this issue seals it. I can not believe anyone would treat their customers in such a manner in today's environment! This is one customer that will not be treated in this manner again!
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