Lowes Reviews and Complaints
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Lowes in Leawood, Kansas - Botched Front Door Installation
My latest Lowe's managed front door replacement project started off great and sadly, has come to a disastrous stage. In the end, the installers came and removed my front door down to the studs and then realized that the custom door that was measured and ordered by their team, did not fit. The process ended in the customer service representative ordering a new better door that would arrive in 2+ weeks instead of the same door I had ordered that would have taken 8+ weeks. I was also at that time promised compensation in the tune of $750 which was the price of the original door. I mentioned that I didn't care about the updated door but if it was what they wanted to do - so be it. In the mean time my front door has been replaced by plywood on the outside and insulation on the inside. While the outside view is priceless on it's own - http://twitpic.com/2bxtga - the inside view is even better. The inside view shows the exposed insulation with the warning label repeating 30+ times: "This facing will burn. Do not leave exposed. It must be covered with gypsum board or other code-approved materials and installed in compliance with building codes." As you can see in this picture, http://twitpic.com/2bxu8x , that is not the case. I have three young children and normally try to avoid fire hazards in my home. Video of the inside door: http://www.youtube.com/watch?v=Zp893GVMwGk To end the day I was called to say that the earlier offer was not approved and should not have been extended and instead I would be extended the pleasure of a free storm door instead. I am not sure what else could go wrong with the project and the associated customer service but luckily the situation is not nearly yet over and more disappointment may be looming.
Lowes in Newark, New Jersey - Lowe's delivery no show
I ordered a whirlpool washer 3 weeks ago and they still haven't delivered it yet. I contacted the North Bergen Lowe's and the delivery dept doesnt even pick up the phone. So I spoke with the operator who told me it wasn't in stock yet and they were waiting for the washer. I called back again and another worker told me it was scheduled to be delivered tomorrow. Who are they kidding? They are liars and do not have any respect for their customers. I am very disappointed at Lowe's. I cancelled my order and if they don't credit the full amount I'm getting a lawyer. They just lost another customer.
Lowes in Raleigh, North Carolina - Lowe's Breach Of Contract
In Aug 07 I purchased a Whirlpool Washer from Lowe's with a $159 Extended Proctection Plan. The paint is peeling off. The Lowe's service technician and a customer representative from Lowe's Service Advantage both said it was misapplication by the manufacturer, which is covered under our contract (please reference Lowe's EPP contract). However, Lowe's is denying repair of the item, which seems to be their policy from talking with a few of their local employees. WARNING! DO NOT purchase an protection plan from Lowe's. You should purchase it directly from the manufacturer. I attempted to file a smail claim; however, the filing costs were going to be over $100.
Lowes does not deliver good service
I had a $24, 000 project set up by the Lows store at Osage Beach Missouri. Their deliveries were untimely and in most cases never showed up. They never had the courtesy to call and inform me of their delivery schedule. When I called the delivery department there was no answer or recordings. I have had my project extended because the installers had nothing to work with and had to go to other jobs. On weekends I had a cashier act like he didn't want to be there and was very unhelpful. Their employees are very rude and unprofessional.
Lowes in Columbia, Maryland - Lowe's - ignorance at its best!
I bought a Porter-Cable dovetail machine online. A few days later I decided to get a mini-dovetail template to go along with it. Deltaportercable.com listed a local Lowes as a supplier of the part. I called the local store and punched-in the extension number for tools. I get the wrong department and was told they'd transfer me to the proper department. After waiting 15 minutes on hold, I wrote an e-mail to Lowe to complain about their poor service. I hung up when I had been waiting 20 minutes. For those of you who don't tinker with wood, whenever you look at a cabinet or desk drawer and see interlocking "fingers" of adjoining panels, you're looking at a dovetail joint...something ANY carpenter...professional or amatuer...is very familiar with. The next day I was at another store near Lowe's, so I dropped into Lowe's as well, hoping they'd have the template on-hand. Nobody in that store knew what a dovetail is...and that's supposed to be a "lumber" store! If that weren't bad enough, on the way out I passed the plumbing department and saw a customer with an obvious problem: he was trying to fit a 1-1/2" tailpiece (the drain part which comes directly down from the sink) into a 1-1/2" trap he'd brought with him, and it wouldn't fit. The clerk was hemming and hawing but has no idea as to how to solve the problem. When I pointed to the customers 1-1/2" x 1-1/4" reducing washer in the trap and told him a plain 1-1/2" washer would make it work, he lit up and said, ""You mean I just need a different washer?," and the clerk simply looked dumfounded. What pure ignorance this store was plagued with! Seeing a salesperson who makes a mistake now and then is normal, but this comedy of errors indicated clearly how little Lowe's really cares about customer service! (NOT!) Yes, this was in only one store, but Lowe's has plenty of resources to train ALL of their personnel! The place was disgusting.
Lowes Valspur Granite Paint is a Nightmare to Apply with a 1.25in Roller
Valspur and Lowes are pulling a fast one on consumers with their Valspur Granite paint. They say apply it with a 1.25in roller. You will never achieve results that are anywhere close to the swatch samples doing it the way they recommend.It will simply look like you have painted clumpy cat liter onto your walls. This paint must be applied with a paint gun sprayer to achieve the results resembling what the swatch's look like. If you apply it will a 1.25in roller you will have a disaster on your hands.The only way to remove it from your walls is with sanding it off!!!! Beware!!!
Lowes in Weare, New Hampshire - On Line pricing higher in store
Made a list of materials from "on-Line Lowes" Total cost came out over $60 higher when I went to the store to purchase. Had all the Item numbers, but the same thing in the store had a different item number (and of course a higher price) Manager said: on-line was only for home delivery.(and of course there is a delivery charge) Why did I have to indicate on line, which store I was going to go to to make the purchases???? Is this a "bait and switch", or just a rip by any name ??? Home Depot just acquired another customer.
Lowes in Greenville, South Carolina - Took a job away from me by offering warranty
Recently I took my customer to pick out some upgraded window blinds. After taking a measure. The sales girl told my customer, they(LOWES) would offer a lifetime warranty on the blinds, but in order to receive a warranty, installation would have to be done by Lowes. They would also have to measure to guarantee accuracy. After my customer recognized me as her contractor, the sales girl continued her spill. Lowes has stolen a job from me and I will from this day on let everone know how Lowes does business. Lowes will cut your throat. They made me look incompitant to put in window blinds. I have worked for this family for 12 years. I asked a Lowes manager why they would stoop to taking jobs away from the people that send them the most business. His response was, sir my hands are tied. We have to do what Lowes corporate tells us to do. They are told to do whatever it takes to boost sales. So I will now refuse to purchase anymore from Lowes. However I will make an attempt to let all the Lowes representatives in every store know, about how they steal jobs from contractors.
Lowes Special Order Broken, Do Not Use
Ordered over $6k of appliances. Microwave was cancelled by Lowes. Had to stand in line at Customer Service to reorder. They marked my order "returned". Never saw it. Then when it came in had to wait a hour to get it at the store. Main delivery of oven, refrig, dishwasher, etc was supposed to be in morning. Delivery crew showed up in evening even after the afternoon delivery period. Had my contractor waiting for installation. But crowning blow was sink. Ordered on 5/12, told it would be delivered earlier, but online date was given as 6/8. It became the pacing item in finishing a kitchen remodel. Stopped by the store twice to stress importance of delivery. Went right up to 6/8, then they call and said it is backordered, would be another 10 days. Later they called and said it will be about a month more! Ordered online from eFaucets and got it in 4 days. I will NEVER use Lowes Special Order again!!! The delays cost me time and money. NOT RELIABLE.
Lowes Delivery Service
Lowes in Stony Brook, New York - Lowe's Won't Install Dryer if Side Vented
We spoke to 2 Lowe's higher ups making sure that a dryer we order would be installed and side vented by their installation crew. Called the national line and were assured this was the case. The national person put us in touch with the manager of the local store. Same story - Lowe's will install and side vent the dryer and have it running before they leave. Crew arrives and states flatly we arent allowed to install as a side vent. They will not punch out the side or change the configuration from back to side. This is a total bate and switch statement by Lowe's that has left me stuck with installing the dryer. Consumer reports will hear about this and you should beware if you have to have your dryer side-vented. Lowe's has not lived up to what they advertise or what we inquired about specifically
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