Anonymous
map-marker Minneapolis, Minnesota

Fridgidaire Washing Machine

After nine months of usage Front LOading Wash Machine quit working. The control board needed replacing. Part and labor $285.00!! The same thing happened to an identical wash machine my daughter had purchased. I would never recommend a Fridgidaire appliance to anyone. I The appliance repair person said he is replacing control boards in Fridgidaire washer and dryers on a regular basis. He said he would never recommend buying a Fridgidaire appliance. He showed me the old control board and I could see where the relay switch and several other components on the board had burned out. I called Fridgidaire and they basically said too bad!!!
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Loss:
$285
1 comment
Guest

so... what does this have to do with Lowe's? Frigidaire is carried by a lot of companies.

Taison Wqw
map-marker Augusta, Georgia

Terrible customer service while buying a dishwaher

Arrived at store on 7/30/13 around 5:45 and was met by a rep named Sam Sam was not well informed about the product but all in all did a good job. I was told I would receive a rebate equal to the cost of installation at checkout. Well, this didnt happen. Sam asked someone, Tim his manager, and was told by Tim that he would need to look up the rebate on in house computer and print it. Sam couldnt find it and tried to get Tim his manager to help. Tim said he had a customer, which he didnt, and that we would just have to wait. We finally got Tim involved and were told it was a computer problem which was a lie as Sam had no trouble using the computer. Time was arrogant and not helpful at all. It tood almost two hours to buy a dishwasher. Tim left a bad taste for Lowes and I wont consider them again. This store is on Bobby Jones Highway in Augusta Ga
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Anonymous
map-marker Maple Shade Township, New Jersey

Fencing

A sales person came out no literature . We were looking for pool code fence in backyard. We referenced one from The store and when the sales man came out we also were interested in getting our front yard done .the fence we referenced for the back they charged us 15.00 more Panel because they don't install what they stock at store ???? Wtf found out after the fact. So the front yard the my wife referenced one she seen in the neighborhood yet again no literature . Sales man canceled contract signing so wife went out and he came when mother in law was here and let her sign contract b/c she finAnced it for us ??? My wife questions it when we got a receipt I'm mail " what did we order for for front yard. They said look it up by the sku# ... She could not they said o sometimes you can't , so sales man Called did not come here and said you know dog ear Floridian our most popular one a standard Pickett fence . My wife trust him and thought it was one they looked at in the neiborhood" never trust a professional sales man from lowes" once again never showed her a picture . It looked like a privacy fence that was a foot off the ground . Wheeled and dealed with us like a used car lot but wanted us to pay 750 for not admitting blame for the the sales man mistake all said and done it came down to them charging us 250 for a new install which I feel we should not pay any thing but the store manager said I have to pay something because I did not admit to any blame for not stoping the installation . It was to late to stop anything. Instead of lowes paying the 250 to fix problem they agreed to take fence out and refund out money . What *** resolve for there customer service coming from a store manager over 250 dollars
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3 comments
Guest

Do you know how to write a proper argument? Your post totally lacks detail and cohesion.

Lowes did not force you to buy anything and they did not create this problem. The problem is your comprehension.

And like you stated above your lack of effort to stop someone from installing something you did not want to begin with in the first place. Oh sure that's not the fencing I really wanted but go a head and install it anyways..............

Guest
reply icon Replying to comment of Guest-699050

Heartless is an appropriate name for you.

Guest
reply icon Replying to comment of Guest-699050

Heartless is very smart. He is just trying to educate the ignorant that is running rampant on these forums. Way to go Heartless, yet another sound review of the real problem!

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Anonymous
map-marker Old Town, Maine

No customer service

I purchased an electro luxe dishwasher from lowes 2 years ago along w an extended warranty. My dishwasher broke and lowes arranged for service from A&E .A&E never showed up for their appointment . Lowes rescheduled for a day that I said I could not be home. I rescheduled and once again I waited for a repair appointment. The repair person arrived late and then would not look at the dishwasher because it was under extended warranty and he was told it was cash repair. I called lowes they only said they would reschedule for the next available appointment which was in 5 days. Unbelievable. I said that was not satisfactory. I had already taken 2 half days off from work. I was told that is all they could do. I called my own service person who showed up on time the next day. I will not buy another appliance from lowes. They do not stand behind their extended warranty .
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1 comment
Guest

Same thing happened to me! Dishwasher broke and have been stood up, repair parts never come, complained to Lowes and they do not care.

The extended warranty is called Lowes Advantage.

Only advantage is to to Lowe's pocketbook. Do not purchase any extended warranty from Lowes.

Anonymous
map-marker Hermitage, Tennessee

Free installation

Bought a Bosch dishwasher on 9-15-13 with installation which cost 109.00 . After washer was installed I received an email promotion from Lowes giving free installation with Bosch dishwashers that started 9-18-13 . Lowes would not honor this to my purchase because of the date it purchased and also it was a promo handled by Bosch . I was encouraged to buy a new dishwasher by Lowes because we are having new floors installed by Lowes also which would help eliminate a possible water leak from the old washer after floors were installed . After spending well over six thousand dollars between flooring and dish washer that they would do the right thing and go back and pic up the installation on the washer.
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Loss:
$109
5 comments
Guest

You've got to be kidding me. It does not matter how much money you spend, why does that make you feel entitled to get a free promo days later.

I work for a vendor and we don't even find out the promotions until the night before it is launched in the stores. The store or vendor does not have to "pick up" the tab.

It's just ridiculous.You should be ashamed of yourself for this complaint.

Guest

Why are you complaining? You bought your dishwasher before the promotion started.

Your purchase does not qualify.

If they were installing dishwashers free when you bought yours and they started charging $109.00 3 days later would you be running to the store to pay them $109.00? Obviously you thought the $109 was a good value when you made the purchase or you wouldn't have paid it.

gerald claude

you figured wrong...its all about timing...you missed the time line...suck it up whinner

John N Mzy

The special "free installation" started three days after you bought the dishwasher. What is so hard to understand about that?

You simply did not qualify for free installation.

They cannot make exceptions, else someone would want an exception because they bought theirs four days, or a week before the 18th. Rules are meant to be followed.

Silas Age
reply icon Replying to comment of John N Mzy

30 day price match know what your talking about before you write.

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Annissa Kpw
map-marker Dillsburg, Pennsylvania

Troy-bilt walk behind mower

Updated by user Jun 14, 2013

Meant to say you should NOT have to send a product back for repair the same day you buy it.

Original review Jun 14, 2013
We bought and returned TWO Troy-bilt self-propelled mowers within the past month (May/June 2013). Both were a piece of ***. The first one has issues with and engine that missed. I was told by Lowes tech to try a new spark plug. We did that. Engine still missed from day one. So we returned it. Then went with a hi-wheel self-propelled model. It was supposed to be front wheel drive. In other words both front wheels should be pulling. No way. Only one wheel turned. What a piece of ***. We called tech same day it was bought and they said we could either bring it back for repair or return it!!! You should have to return a new product the same day for repair. Why can't Troy-bilt assure that their product works the way it should?? And why does Lowes continue to sell these mowers when they have issues? There were several mowers sitting outside the store that apparently were repaired and returned for resale. Nearly all had drive issues.
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Loss:
$100
Anonymous
map-marker Verona, New Jersey

Carpet stretching

I purchases carpet through lowes after the first year it stetched so much they came and fixed now its worse my entire upstairs is a mess , I'm imbarassed to have people stay because u could trip over it and I have in my bed room it's been about 3 years and I can't believe I spent all that money to lowes cash and what a rip off . Also been pissed at a dish washer I purchased from lowes , I got tired called to have it fixed paying 60 a pop to repair it on a fixed income, I would never buy n e thing ever from lowes
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1 comment
Guest

On a fixed income or welfare? Dishwasher and carpet our the manufacturers fault, not Lowes. They didn't force you to by it.

Anonymous
map-marker Baton Rouge, Louisiana

Lowe's cutomer service is a joke

I purchased a Troy Built Pressure washer at the end of April, 2013. It was the second Troy Built p/w as the first one leaked gasoline from the carburetor. I only used the new unit 2 times. About the middle of August I tried to use the machine again and gave myself a backache from pulling the starter cord. It never started. So I packed the unit back into it original box and brought it back to Lowe's with original receipt in hand. Lowe's policy is NO RETURN after 30 days. They jacked me around from the customer service rep who advised that the store manager could authorize a return to the manager who then said it could be done but "Company Policy" was NO RETURN after 30 days. My compliant is that they back up the vendor over the customer. They sell products that are poorly made and then back the vendor. In other words that don't back up their products and are not worthy of anyone's business. I know they won't see me again.
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Loss:
$300
4 comments
Guest

Question is, which Lowe's were you shopping @ ? Did you buy the extended coverage?

Was the item new, or rebuilt? Lot's of question's I know, but it could have been resolved.

Guest

Mr Morgan- you should contact customer care at 1-800-44LOWE'S- your item is within it's return period for 7 days if it's a major appliance. They will request a replacement for you.

The person who made the above post, however, should get a clue and call troy bilt- lowe's is in no way responsible for their warranty.

Troy bilt is sold in many other places. Nuff said.

Guest

Lowes did not build the pressure washer. It was built by Troy Built and they are responsible for the warranty.

Why do you as a consumer think the retailer is responsible for the warranty? Take time to read your warranty and you will find out how to take care of your problem.

Guest

Dear Lowes inc. I just bought a new frezzer, microwave, dishwasher , and aircomperssor( which I could have got a better one from Marvins for the same price I foundout after I bought the one from you all and I decided to keep the one I got from you all) .

Then I ask for some help with the dishwasher that did not work after 3 days and I was talk to very rude and ugly by your dept. manger and store manger in Petal Mississippi!!!

This makes me want to try Marvins or Home Depot insted!!! Sincerly Webber Morgan :(

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Anonymous
map-marker Tucker, Georgia

Lowes appliance installation (not)

I, recently, purchased a gas stove from Lowes. I paid $36.00 for Lowes to do the installation. The installers connected the stove to the gas supply, turned on the gas *** and informed me that there was no gas coming out of the line. They departed after that. I had the gas company check the meter. They informed me that gas was coming through the meter. Following thorough and time consuming investigation, it was discovered that the Lowes installers, in order to adapt their 3/4" supply line to my 1/2" gas *** used a reducer fitting. Problem is the reducer fitting had female FIP threads and the gas *** was a male, flare fitting. In order to make this improper connection, they wrapped the threads with an abundance of Teflon tape and, on top of that, they brushed a bunch of pipe thread sealant on the threads. End result: all that tape and pipe thread sealant clogged up the gas ***. This is installation work at its absolute worst. Do not use Lowes installers, under any circumstance!
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Loss:
$36
1 comment
Guest

Your installer does not apply to all...so don't harp on the who do not use Lowes installers, you got a lemon...your installer doesn't install for all 1,000+ Lowes stores

Anonymous
map-marker Butler, Pennsylvania

The only one that knew anything was fired

There is always one person you go to that goes above and beyond , that you look for in a store, that doesn't lie to you or or runs and hides. West Main Lowes in Kalamazoo mi. Made a big mistake fireing one of these people for some petty infraction, I heard. The general manager, can rarely be found for complaints though. To busy brown missing with higher ups. To bad.Lowes you lost one of the only workers you had. I hope she goes to a competitor of Lowes. I think people would drive accross to get her expertise. Lowes manager makes a big mistake...loser! So higher 10 dumb people Lowes...
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1 comment
Guest

You sure seem to know a lot for a customer not the person terminated

Anonymous

Sick days

My girlfriend works for lowes and was written up for calling out sick. What is the point in having sick days if you can't use them. I just don't understand the point. Can anyone help me to understand why she was written up. I am just trying to get to 1 hundred words now
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4 comments
Guest

I never had to have a doctor's note. She needed to contest being wrote up instead of accepting it.

Sharon Whx

"Heartless", Your big box store is ridiculous. Bad manager!

Where in the world is it located? Any community with less than 7% unemployment will not be able to stay open with the poorly paid employees and such policies. Retailers who treat their people like that, only keep people who follow those exact rules, but could care less about helping customers.

No one gets written up for not smiling and helping a customer.

Their job security is based on exact login times and NOT on sales and happily helping customers. No wonder walking around these stores find few associates working there and the ones on the floor are without smiles and do not go out of their way to help customers find what they need.

Guest

DID SHE HAVE A DOCTORS NOTE? I don't work for Lowes.

I work for a similar retailer. You will not get written up if you have a doctors note. If you call in sick and come in to work with out a note YOU WILL ALWAYS BE WRITTEN UP. Work places these days do not take your word for it they want proof....

My place I would ague is much worst. For your lunch break you have between 30 minutes and 35 minutes. If you take 29 minutes you will be written up, if you take 36 minutes and do not call to say you will be late you will be written up and lose 2 points, if you call that's 1 point.. If you obtain 10 points you are fired.

If you call in sick with out a doctors note you lose 3 points. If you don't show up with out a call that's 5 points.

If you're late by more than 1 hour and do not call that's 5 points. If you going to be late for work and call you lose 1 point.

Guest
reply icon Replying to comment of Guest-687816

I work for Lowes, that is the most flexible employer I ever had. Of course they have to get bit strict with employees who misuse and call in sick on the days the are needed most and managers can judge how serious you are about your job.

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Anonymous
map-marker Rock Hill, South Carolina

Won't Refund Full Amount to Visa Card

I purchased a special order patio door from Lowes in Rock Hill, SC on 5/30 on my visa. When the installer inspected the first door, frame was damaged at top so Lowes pickup up that door and reordered. Second door came and, yes, frame was damaged again--cracked on side. I had Lowes pick up and demanded a full refund. All this has taken 60 days and now they are telling me that all they can refund to my visa is $427 and I have to take the rest in cash. What???!! The remaining balance is around $1300. My visa company won't help me as they say Lowes is willing to refund the whole amount. What a bunch of bozos! Lowes can't do anything right. Oh, also they are a bunch of liars--been lied to repeatedly. Don't plan on doing business with them again.
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2 comments
Guest

You're getting a full refund. What's your problem.

Guest

Can't you just take the cash, deposit it, and pay down your visa. Problem solved, move on.

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Anonymous
map-marker Durant, Oklahoma

Washer broken waiting for service

My mother purchased washer on the 4/29/2013.Middle of July stopped working called for appointment.Appointment set for 8/7/2013.Service repair person arrived 4pm and left 6pm after taking nap leaned up against wall where washer was located.Came back in house after being out in his truck I guess he was smoking because he smelled of cigarette smoke.He said he has to order part and would get back in touch.As of Monday no response called Lowes Spoke with Asst.store manager which was a waste of time.We have been unable to wash clothes for a month.They said if I had bought an extended warrant they would have give us a loner.I asked why stores don't stand behind products anymore that is the industry standard after 30 days they will have it repaired I told him that I should get a working one they could wait for the repair person.I have bought a lot from Lowes but I will drive 45 miles now to buy from Home depot.
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Loss:
$425
Anonymous
map-marker Missouri Valley, Iowa

Customer service sucks.

Can anyone tell me why the customer service at the Washington, MO Lowes is handled by only 3 or 4 people while there are about a dozen floating around the store. I am appalled by the way everyone actually runs away when you make eye contact or attempt to ask a question. After I have spent at least one day a week in this store for the last two years I have decided I would rather drive 40 miles to Menards than drive 6 miles to Lowes. Thank you to the three employees I typically deal with, I am very happy with the service they provide when they are actually there.
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1 comment
Guest

lowes of Madison/Mayodan and Reidsville NC s...u...c..k...s..! there will be Lowes vested minion's running around everywhere and they totally ignore the customer.

If you ask a ? they look at you as if you have 3 eyes and just exited a spacecraft.If you insist,they will point out where you might find what u r looking 4 but offer no other help.What are they paying these jacklegs 4?.Hopefully, Lowes will go the way of k mart and others that have forgotten the ONLY reason for their existence.....THE CUSTOMER!!!!

Malayla Ilo
map-marker Tampa, Florida

Lowes Refuses To Honor Extended Warranty!

I bought an extended 5 year warranty for our front loading washer only to have them tell me they are refusing to honor it due to where they put the serial number sticker. They put it on the inside of the washer where it was wet and rubbed by the door over and over and because they can't read the numbers, they refuse to fix it! Our of several stickers on this machine, this is the only sticker that is so worn you cannot read it! We have only had the washer for coming up on 3 years. I will never buy from Lowes again due to their unethical business practices!
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Loss:
$700
1 comment
Guest

Lowes did not put the serial number sticker there, the manufacturer did. Also, extended warranties are a waste of money.

These extended warranties are not backed by Lowes, but an outside company. If you want to blame anyone, blame the manufacturer and yourself.

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