Anonymous
map-marker Thousand Oaks, California

Employee did not want to do job

2 times in the past month at lowes in franklin ky, we have been treated like our business did not matter. About 3 weeks ago we wanted to build our kids a swingset, Went to local lowes bought lumber, swings, chains went to get slide and a frame brackets, they were out. Found employee ask about pieces we needed to build swingset they said well were out we might need to order 2 so we can keep one on shelf. Went back 4 times in 2 weeks no slide, no brackets, we were told slide and brackets would be there in less than a week, After 2 weeks of sitting on lumber I had to buy brackest off Ebay and get slide at bowlinggreen home depot, 25 miles away. Today 8/17/13 just got back from our unfriendly lowes. I went to buy 2 1 inch bolts, 2 lock washers and 2 nuts. I also bought some weedeater string, got to register rung up string went to ring up bolts employee asked what size I told her and she acted Like I was lying. She spent about 15 seconds looking for numbers and asked me if I would go get her an item number. what the ***, I don't werk there, I told her just to forget it bought line anyway went to TSC bought bolts came home and finished project. It seems like if you cant help them do their job you don't matter, Should not be that way the customer pays their salary, I guess they forgot that.
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Loss:
$100
3 comments
Guest

that always happened when i was working a register. my store had a basket full of little baggies right in the aisle for nuts and bolts that you could write on with the provided markers. there was a sign: "please use baggies and mark with item numbers andor sizes!".

cut to angry customers cussing me out the entire time as i look up and match 8 different flavors and sizes of nuts and bolts in my magical blue binder because they couldn't be bothered to write the numbers down themselves.

just because someone works a register, it doesn't mean they're the masters of boltitem number clairvoyance.

Guest

Are you serious?

"what the ***, I don't werk there." "Should not be that way the customer pays their salary, I guess they forgot that."

Look at those two statements you made ^^. I won't address the first one. The second one you could not be more wrong about. Lowe's pays their salary not 1 customer.

Guest
reply icon Replying to comment of Guest-702244

Lowes makes money from its customers so the customers do pay the associates at Lowes.

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Anonymous
map-marker Everett, Washington

Lowes sold me incorrect insulation

I went to Lowes for crawlspace insulation, I'm not an insulation guy so I didnt know better. They sold me insulation for an attic application. I thought the guy who installed the insulation did a sloppy job, it was the wrong material. the attic insulation had no back material, it could not be stuffed up between the joist in my crawler without shredding the material and making a big mess. What do you do when its already installed? On top of that they charged me $80.00 to deliver. Now my crawler looks like a little kid installed the insulation.
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Loss:
$680
1 comment
Guest

If your not "an insulation guy" how do you know he did a sloppy job???? I always love how one minute a person is not an expert then the next they are crying about what a poor job it was or how it should have been done differently.....

Anonymous
map-marker Lithonia, Georgia

Different policys at each store

i was in need of 520 pc of an discontuined item that required that i travel to five different stores to acquire the disired number of piece. the first store was very helpful atl downtown they didnt have enough so the associated located the balance at other stores next was camp creek no problem i got what they had and they matched the price at the first store, next was lithonia the store that had the least they refused to match the price of the other two stores they said they dont price match with other lowes even if the item is discotinued . so i left over five hundred in merchandise for less than 30 dollars in price difference the tile is 148 but 118 every where else they only had 95 pieces. so i left every thing at the service desk and on to store number four purchased 140 pc at stockbrige then the balance at mcdononna store four out of five stores had the same price and was very helpful in locating what they did have. I am a contractor and lowes is my store but before i go there again i drive the extra miles to another store or even go to homedepot first and i hate homedepot. but for less than 30 cent a tile you lost a customer at that store sincerly kenneth browne
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Loss:
$30
4 comments
Guest

I can't wait to see your next post blaming Lowes for the tiles looking different because they are not from the same lot.

Guest

Sounds to me like 4 out of the 5 stores went against policy and 1 store decided they will follow policy and told you NO. You should feel fortunate all those other stores gave you a break that you shouldn't have gotten.

You're just angry because they told you no. Lots of small minded people can't accept no for an answer. I work for a competitor of Lowes and we have all sorts of policies that either people don't know about or choose to ignore. For example 2 years ago it became a policy store wide that we do not hold items for guest, however, depending on who you talk to they will probably hold the item for you.

I ALWAYS TELL PEOPLE NO I WILL NOT HOLD IT FOR YOU IT IS AGAINST STORE POLICY AND they will go other "Menards employees have held stuff for us." The reason this policy was put into place is because employee would hold items for people who would never show up and we would lose sales because the item was not on the shelf. This is just one example of a policy in the type of environment that is similar to Lowes. I have many other examples of policies that go ignored by most and followed by some. The problem is not Lowes, the problem is people in general.

It's a common problem in American, they choose to ignore minor rules to make their life more easy. In this situation the easy thing to do was just say YES TO YOU instead of dealing with a hot head who probably has an attitude problem.

Guest
reply icon Replying to comment of Guest-684369

Too bad you didn't fess up and print your name along with your customer service rant. I'll bet your boss knows who you are by your wording and your expression thought :)

Guest

There is no reason they should have to take a markdown in price from what is in their system. If one store decides to give you a deal be grateful you got a break there.

Stores are in business to make a profit.

Just because you got an employee in one store that doesn't understand that doesn't mean that the other stores need to give you the same deal. If they feel they can move the product without discounting it they are entitled to the profit they have coming to them.

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Kenney Rvv
map-marker Seattle, Washington

Employe smoking issues

Lowes hires smokers but won't provide them with a smoking area and will not allow smoking on there property , so the employes must walk off site to smoke. And they use a public trail next to my house ,leaving butts everywhere and stinking up the place , I've talked to the manager ,and the *** hat doesn't care. and zero respect for the neighborhood so *** Lowes. 69 70 71 ** ** 74 75 76 ** ** 79 80 81 ** ** 84 85 86 ** ** 89 90 91 ** ** 94 95 96 ** ** 99 100
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3 comments
Guest

What does more men working at Lowes have to do with this ??

Guest

Lowes employees are not allowed to leave company property while on the clock. If they are out on this trail during their "break" and not lunch hour, they are in violation of company policy and subject to termination. Their "break" is on the clock, the lunch hour is unpaid and off the clock.

Guest

need more men at lowes

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Anonymous
map-marker Tacoma, Washington

HATE Valspar Paint

We just purchased 10 gallons of the most expensive paint Valspar makes ~ and every gallon was horrible. It drips, runs and definitely is NOT a one coat paint. It's the worst paint I have ever used! Never again! I've had to go over it repeatedly, and it was over the lightest shade imaginable. The color we chose to paint was light grey. This should have been a no brainer, and it turned into a nightmare. Many, many drips and splatters. For the cost, it's VERY thin paint. If you have a big painting project, chose another brand. This stuff is horrible.
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Loss:
$300
1 comment
Guest

I will NEVER shop at LOWES again!!! Just purchased a riding Lawn mower just 30 days ago.

It was sold with a bad tired, I just found out. I've learned today that Lowes do not and will not honor the products they sell.

They told me to bring it back or we can charge you to come pick it up (less than one mile away) or I could call a company to come out and fix it.

I thought Home Depot was bad.....Lowes makes them look like the king of retail in home improvement. :(

Anonymous
map-marker Concord, New Hampshire

Doors from benchmark thermatru have been leaking since purchased

I bought brand new doors from lowes. Spent $8000.00 on them. They started leaking at the glass which is a manufacturer defect and have been leaking from there since I purchased them for over a year. They gave me the run around at customer service and then tried to tell me it was an installation issue. Which it leaked at the glass panes that were a manufacturer defect. They refuse to help me at the customer service department and had me leave messages for supervisors that did not call back. DO NOT BUY THESE DOORS. THEY ARE AWFUL AND THE COMPANY IS TERRIBLE!
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Loss:
$8300
5 comments
Guest

We would like to emphasize the fact that the door may be a “better made brand” than some other doors on the market, the company WILL NOT STAND BEHIND THEIR PRODUCT. The salespeople explain that this is one of the best doors made and that the warranty shows how great a product they make.

The company’s warranty is false advertising. Instead of explaining our very negative experience with them we advise you to check out the BBB. Make sure you check the name typed/spelled several ways.

They do not make the grade with the BBB. PLEASE BEWARE OF THIS COMPANY.

Vanesha Mdd

Dear Consumer,

As of today we have not received a call from you regarding your Benchmark by Therma-Tru Door System. Please contact us today so we are able to work with you to better understand the issues you are experiencing.

Our telephone number is 866-584-****. Please ask for a supervisor or Amanda when calling in.

Thank you,

Therma-Tru Doors

Guest

Perhaps you will learn a lesson here. The store you buy products from doesn't manufacture the product and they are not the ones that warranty the product.

If you had filed a claim with Therma-Tru rather than complaining to Lowes your problem may have well been solved by now.

As you can see from a previous post Therma-Tru who you should have contacted in the first place is more than willing to look at your complaint. In the future address your problems with the people who issued the warranty rather than waisting your time complaining to everyone else.

Guest

Why is this posted to Lowes and not Benchmark

Vanesha Mdd

Dear Consumer,

It is unfortunate you are having leaking issues with your Benchmark by Therma-Tru Door Systems. I would like to work with you to resolve these issues.

Please contact me at 800-843-**** and ask for Amanda.

Thank you,

Therma-Tru Doors

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Ayse Yqn

Return desk was rude gave me half of return value

woman at return desk was extremely rude,I purchased several items at another store and one of several were marked down due to a coupon,one mind you.there were others bought ,anyway I figured my time is valuable I"m a busy contractor. so I bought a new fan just to match the other ceiling fan in the house. next there"s a production they said my card was bad. now it worked an hour before and two hours later at home depot, anyway as I"M walking out the door the same desk clerk approaches me and asks for my receipt i have never been so insulted, so I said are you accusing me of stealing, she said it"s her job. I then handed over a receipt which I just paid full price after just receiving half for my return, I said who pays for my time? she acted confused, I said, I installed a ceiling fan I found it was defective I then remove it ,disassemble it and then have to return it and then have to deal with a very rude store return clerk, yea 3 hours of my life I won"t get back,guess what? it won"t happen again, I don"t think I"ll be shopping at lowes anytime soon.
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Loss:
$250
3 comments
Guest

Of course its her job to check your receipt. Just because you act like an *** doesn't make you special.

You can tell by the tone of your post that you feel like you don't have to play by anyones rules but your own.

If the 3 hours of you life are so important to you, why are you spending more time posting to web sites? :cry :cry :cry :cry

Guest

you should have kept walking after she said 'its here job' and asked her if its 'her job to accuse you of stealing' and if she is then she should just call the police.

Guest
reply icon Replying to comment of Guest-722766

WELL THAT'S AND UNEDUCATED POST IF I EVER SEEN ONE. All major retailers require the front end employees to check receipts of people they see walking out of the store with items not in bags and or people they did not see go thru a check out.

Where I work people all the time try to just walk out the entrance with items in plain sight that they did not pay for. The first step to preventing this is ASKING FOR A RECEIPT.

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Anonymous
map-marker Ballston Lake, New York

Poor Service and Followup

Placed order online waited for contact to deliver product - had to call them two days later. Reordered product and additional items and was told they would contact me within 24 hours to coordinate delivery. 48 Hours later I contacted them. Cancelled the order - have to have the product to install it. They were sorry and said they would refund - contact me within 4 hours to notify me. the next day they called and assured everything refunded. Checked my credit card statement and they had not refunded total amount. They appear to be either extremely incompetent, or engaged in corporate credit kiting scheme. My credit in their pockets for two weeks while the product remains in their hands throughout.
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Loss:
$1738
Anonymous
map-marker Tampa, Florida

Don't buy GE cooktops from Lowe's!

Purchased a GE ceramic cooktop from Lowe's. This cooktop sucks, and with Lowe's horrible appliance return policy-I wasn't able to return it. It took some time to realize what a piece of junk it was and by then it was too late. If you cook ANYTHING!, even boil eggs and the water bubbles onto the cooktop-it takes a lot of paper towels and a lot of ceramic cooktop cleaner to clean the mess up. Count on 15 minutes of scrubbing this cooktop with clean, dry paper towels to remove the residue from the cleaner and any food/grease particles that may be left on the stove.
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Loss:
$800
5 comments
Pat P Elt

UPDATE! I called Lowe's corporate office to complain about this stove and they very graciously took the cooktop back and refunded my money.

A forever fan! Thank you Gary in Sarasota and Nicole in North Carolina!

Guest

quit being lazy and use a razor blade, takes anything of any glass surface, duh

Guest

Why would any retailer want to take back a used appliance that you haven't been able to keep clean? Glass cook tops take a lot of work to keep clean.

Once food gets burned on it gets harder and harder to clean off and some foods will eventually bond to the glass. It's not Lowes problem that you didn't do a little more research before you bought the product.

Guest

And how is this Lowes problem??

Guest

Perhaps your cooking ability may be the problem.

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Anonymous
map-marker Indianapolis, Indiana

Doors / worst service and company !!

I will never ever use lowes again. they have had our money since may 12 and it is now july 17th and we do not have what we paid for. I am beyond angry and they could not care any less. I advise people to use another company ! they did not measure correctly, the doors that came were wrong, they said they would comp us and they have not. we were told we would have a pre finished front door and it hasnt been touched, its still white, two weeks after installation. We will not ever use Lowes again! and I hope everyone can know that home depot or another option would be better!
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Loss:
$2200
1 comment
Guest

Iol xcbxcbseryew357

Brion Eus

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Verified Reviewer
| map-marker Cordele, Georgia

Warranty! HA HA

I purchased a troy-bilt riding lawn mower last July (2012) for about $1200. Since then, I've put less than 20 hours of use on this machine; from the time it was purchased until winter (JAN 2013). We changed the oil prior to storing the mower for the winter months. After about three months of non-use other than bi-weekly starts to keep the fluids circulated we used the mower for about three hours over the last two months. Five days ago while mowing the grass, the mower suddenly stopped. After re-starting and releasing the brake the mower stopped again. I researched the problem and determined that the issue was related to a faulty or disconnected "safety" switch. Upon calling the Lowes service line (1-888-77LOWES) I was informed that my so called warranty did cover this issue and I would have to pay Lowes a pickup and delivery fee and have to wait 7-10 work days after Lowes shipped off the mower for repairs, for a part that shouldn't have malfunctioned in the first place. After paying over a thousand dollars shouldn't I have a reasonable expectation of quality? Considering the hours that I've put on the mower, am I not still in the break in period? Ironically, the last thing I would expect to happen is the mower BREAK during this time. Not very funny! And to add insult to injury Lowes expects me to pay to have the mower picked up and dropped off and to wait at least two more weeks if I want cut my grass. Isn't that why I gave Lowes well over a THOUSAND dollars in the first place? My family has been loyal customers of LOWES for well over twenty years but not after this. Our money will be better spent patronizing businesses that sell quality parts and services and stand behind the equipment they sell. Unfortunately, LOWES doesn't believe in this philosophy. I will have a local dealer pick up, service/repair, and drop off this defective mower and pay fifty dollars for this to be done in 48 hours. But, I will never spend another penny at Lowes!
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Loss:
$100
2 comments
Guest

Why aren't you complaining about Troy Built. They made it and being less than a year old it would be Troy Built's warranty that would repair it. Your complaint should be with them, not Lowes.

John N Mzy

A couple of things:

1. You do not have to start the machine up periodically when in storage. Just clean it up with a good cleaner and wax it plus put vinyl protectant on the vinyl parts. Then change the oil, clean the filter, etc. and finally, add some stabil to keep the gas fresh, top the gas off, run it for ten minutes and then let it sit till you need it again. It will start right up and no harm will come to the engine.

2. As for your starting problem. If it is, indeed shutting down because of a safety switch when you try to move it, you can either replace the faulty switch yourself or do some research and bypass the safety switch. These things are usually engaged by the closing/opening of an electrical circuit. You bypass and keep the circuit open all the time and you no longer have to worry about that happening again. Or, ask the repairman how to do it, or if he does not know you well, ask him a hypothetical question on bypassing these things.

3. Lowe's is what it is. They are a big company and not the same as the local, small repairman. It's always best to avoid the big box repairs anyway as you never know how well the repair will be done.

4. Troybilt is NOT synonymous with WELLbuilt. Not anymore. Reliability is apparently going down for this brand. They have always been expensive but worth it. No longer. In an effort to compete they have cheapened their components and while now competetive price-wise are just not worth the problems they have.

5. I now only recommend John Deere. But, only if you buy from a local John Deere dealer---never from Lowe's, etc.

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Anonymous
map-marker Azusa, California

Waiting all day

I took a half day from my job after scheduling a appliance delivery at 8:00 A M and now it is 2:11 PM. Waiting all day and had to take a whole day cost me time and money. Why schedule if they just go by their own schedule and not ours? I have now to take a vacation day. What does a poor man/women do when they live from pay check to pay check and a day is taken out? Wow? Never will I buy from Lowe's again. "Let's not build together" as stated in their ads. If this was my job - I would be fired.
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Loss:
$150
3 comments
Guest

Keep in mind. Your getting a free delivery and a free hook up.

And, they have delivery stops that can take a while due to having to tear down fridges to get them inside, then put them back together. Yes, allot of people want a time, but giving times are the worst thing to do because you never know what kind of problems they are going to run into at another customers house. You know the day your getting the delivery and hook up and it's free. Then be grateful for that.

These drivers have a job to do too.....

Guest

They didn't get a FREE delivery to you on your time??? Those jerks!!!

Get a life and get a truck, quit complaining about a FREE service!! You should be ashamed!

Guest

Doesn't matter where you shop, deliveries are a problem. Never expect a delivery to show up at an exact time. If you can't be flexible, rent a truck and take the product home yourself.

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Letricia Mzt

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Verified Reviewer

Response to Water Ace sump pump problem

Here's an example of a total breakdown between a Lowes customer and Lowes. Over the last 35 years, I've had many brands of sump pumps including Water Ace. I currently have a Water Ace model R5PILT pedestal pump that has lasted almost 10 years. It is only now the automatic switch is begining to stick. This unit has a lifetime warranty and Water Ace is willing to send out a new switch. I have decided to update the style of switch from mechanical to electronic. I can't understand why the person in Mt. Holly would continue to replace failing Water Ace sump pumps with Water Ace sump pumps especially after 2 had already failed. What's worse, Lowes continued to let him buy them. I would have offered him a different brand even if it cost Lowes a few extra dollars. Common sense told them to stop using the Water Ace product and change. Who wants to keep replacing sump pumps when the basement is flooded.In the future, all things fail. Sometimes for no reason. It doesn't mean we have to keep using them and get pissed! By the way, I have a submersible as a back up and the pedestal pump is the operating. I have a small gasoline generator to operate the pumps and a few other appliances when the power goes out. I learned ONCE, I need to prevent a flooded basement. There is only 1 basement that never floods and that's the one that never needs a sump pump and is located in the middle of the Sahara.If you are considering finishing a basement I highly recommend using a product like DriCore sub-floor. It raises everything off the concrete using a plastic footed base with a particle board top. It comes in 2' squares and is tongue and groove. You can float it of secure it to the concrete. There are other floor systems made of waterproof materials that do the same thing but they considerably more expensive.
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1 comment
Guest

What are you ranting about? Warranty's are protection if the unit fails, their is no cross over.

It's at the manufactures expense, the manufacture covers it, not Lowes. The manufacture would not be happy with Lowes if they started saying hey this brand is junk use this one, matter of fact they would walk away from Lowes and other manufactures would hear about it and consider walking too...

The manufacture takes the hit, the give them a new unit. It's all on the manufacture not Lowes, hopefully you can comprehend this....

Anonymous
map-marker Denver, Colorado

Lowes quietly cancelled garage door order

I placed an order online for two garage doors 6/22/13; the estimated delivery to the store was 7/12. Lowes sent me email confirmations and a survey request after this date, but never notified me that the doors were ready for pickup, so I called 8/11 to find out if they were ready. The customer service rep told me that his system showed that the order had been cancelled by someone at Lowes on 7/1, but there was no indication of who had cancelled it. Nobody ever notified me that the order was being cancelled. I have not checked yet to see if they charged my credit card.
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Loss:
$1200
Anonymous
map-marker Elizabeth, New Jersey

Kitchen Installer Replacement

I received the Kitchen Cabinets on Thursday, May 30, 2013. I called the installer (Mr. Collins) to set a date to install my kitchen cabinets. The installer told me that he will call me back with an installation date. He never returned my call and the only reason he finally called me was only because Lowe's customer service called him. Finally the installer calls me to give me an appointment for Monday, June 3, 2013. I told the installer that I already have personal appointments scheduled for June 3, 2013. I asked him if he can come on Tuesday, June 4 or Wednesday June 5. He stated that he cannot because he will be on vacation. I called Lowe's customer service to have another installer come to install my Kitchen Cabinets. Customer service informed me that they don't have anyone else in my area which is UNACCEPTABLE! The installer called me again after customer service called him and he stated that he can come to install the Cabinets on Wednesday, June 12 which is two weeks after receiving the cabinets which is UNACCEPTABLE. I told the installer that I will accept this date but that I’m calling customer service because I’m frustrated with this service. I want a replacement installer to come over to install my kitchen cabinets. I have the kitchen cabinets in boxes taking up the space in my entire kitchen and another box in my living room. This is very upsetting that Lowe's such a big department store don't have a replacement installer in my area. The installer goes on vacation and the customers have to wait until he returns because Lowe's doesn't have a replacement installer. This is UNACCEPTABLE and I'm NOT happy with this service and It's frustrated that Lowe's cannot have someone to install my cabinets.
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1 comment
Guest

After paying Lowes $289.00 to install the free sink

that came with the quartz countertop, we are informed

by the installers that they do not hook up the faucet

or garbage disposal. Then, we had to pay another $229.00 for

them to do the backsplash. We won't be doing business

with Lowe's again.

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