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I recently purchased a few items from Lowes Home improvement online sales and when I received My order I found that I was short two items ,which can happen from time to time however the disturbing part is that along with my invoice was a invoice from anoter...
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5 comments
Anonymous
#337365

Same here but got Lowes invoice which showed they paid $74 and billed me $138. I told the clerk it was THEIR copy but she insisted it was mine.

Internet orders are sent directly by the supplier not from Lowes. Later discovered I could have driven 30 more miles and got it off the shelf, same price.

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Review
#167466 Review #167466 is a subjective opinion of poster.
We purchased a washer and dryer combo from Lowes. We were told that it would be delivered the next day. The following morning the delivery driver called for directions. We informed him to call before he arrived. When they didn't arrive between the 2PM-4PM time slot...
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1 comment
Anonymous
#103333

What?

www.lowesceo.com

:upset

Review
#167188 Review #167188 is a subjective opinion of poster.

Dont ever get behind on your Lowes Project Card!

Do not EVER get a project card and lord help you if you lose your job and get behind. They will call you EVERY DAY including 8:30 on Saturdays and on SUNDAYS! They called about every day last week! Even if you have set up a payment plan with them; it does not matter. TIRED of the harassing phone calls! There ought to be a law about them calling me so much? Their statements are not up to date and you cannot even determine what your correct payment is. It does not help to complain to them about the starements either.
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4 comments
Anonymous
#105728

I am all for that *** list. I plan to join, then go to Lowe's, charge up a bunch of stuff then never pay. Then throw in some large crocadile tears..

ps ..I am at home waiting for my creditors to call...Oh wait I don't owe enought for them to waste their time,,,see ya all at Lowe's

Anonymous
#103874

Don't buy stuff you can't afford, and there would be no problem.

Anonymous
#103489

Calling someone who lost their job and got behind is just RUDE. I agree with the complaint but the fact is that GE Money is the culprit.

Lowe's made a bad choice in getting in bed with these folks... it's really hurting their reputation.

GE Money charges loanshark rates even if you pay on time. It *** me off that we bail out the banks and they turn around and stick it up our butts.

Anonymous
#102473

Can we have a seperate list for *** with bad credit who don't pay THEIR OWN BILLS and then complain when they get asked to PAY THE DEBT THEY OWE??

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Review
#167133 Review #167133 is a subjective opinion of poster.
We bought a new door from Lowes-it leaked. We had one of their techs come out and check it, he said it was water running under a factory made adjustable strip, not installation fault. He adjusted it as best he could-but said would still leak a bit(on our brand new...
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1 comment
Anonymous
#102078

Have a complaint?

Contact Lowe's CEO Robert Niblock directly at his home.

What a guy!

www.lowesceo.com

:(

Review
#166947 Review #166947 is a subjective opinion of poster.

Lowes in Dallas, Texas - Why can't we have a Lowe's

I have lived in several cities across the United States when I was in the Army. I used the Lowe's store to buy just about everything to remodel my homes. Now I live in a town that thinks Home Depot is the only store that fits in Poplar Bluff, MO. I thank the Chamber of Commerce for not allowing the city ot grow. We need compitition and the jobs that go along with the growth of this town. The closest Lowe's is 1.5 hours away. I think the knowledge the Lowe's employees have is outstanding. We need a Lowe's in Poplar Bluff, MO.
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Review
#166754 Review #166754 is a subjective opinion of poster.

Lowes completely screwed up my orders more than once.

I ordered a dishwasher on-line from Lowes just before Christmas of 2008. It was to be delivered in about 7-10 business days. After 2 weeks went by and no dishwasher, I called to inquire. I was told it was being shipped that day and I should have it within the next 24 hours. 2 days later I still had no dishwasher, so I called again. After repeating this multiple times, they figured out that there was an error with the way the on-line system processed the order. I was credited for the charge, rebilled the same amount, and given a different dishwasher that was in stock. They put me down for delivery, but not installation (as I requested), so I then had to find someone who could install it for me. Here we are a year later and the dishwasher that I never received is still showing on my account as being shipped to my house. I found this out because I was trying to order a garbage disposal on-line and was declined the ability to purchase it on my Lowes card because my payment was 12 days late (apparently grace periods are a thing of the past). When I called to inquire about the issue, I spent close to an hour on the phone (between hold and dealing with someone who didn't have a clue what he was doing), and was eventually disconnected while on hold. I e-mailed their customer service department about the situation and was told I would need to call and speak directly to customer service. I told them I tried that. I'm DONE with Lowes!
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Review
#166750 Review #166750 is a subjective opinion of poster.
Loss
$200
Lowes carpet install program stated that I need additional carpet due to door indentation. They would have to seam a 1 ft. wide lenght. When they installed carpet the installer said it was not needed and installed with standard 12' wide carpet and seamed a 6"W x...
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5 comments
Anonymous
#234224

You should call Lowes Customer Care. They make sure that these type of issues get resolved, and they are really appreciative of any feedback from customers. 1-800-44LOWES (1-800-445-6937).

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Review
#166656 Review #166656 is a subjective opinion of poster.
Loss
$148

Lowes in Dallas, Texas - *** poor service

Went to Lowes Presque Isle, Maine yesterday to locate a replacement part for my snow blower. asked the young lady at service desk if lowes could order me a hex shaft for my snow blower. She said she would have to call Bill because he ran that department. I listened to her conversation; can we order a replacement part for a snow blower? Her question to me; sir did you buy your snow blower here? My response: no Her answer: sorry, we can order your part. This Bill person never asked what type of snow blower it was or what part I needed. I was dissmissed, like a piece of trash and now my biggest regret is the $13,672.00 I have spent at Lowes sense it opened here in Presque Isle, Maine By the way, Lowes does sell the type of snow blower I have.
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4 comments
Anonymous
#104217

:sigh I went into Lowes in Ft. Oglethorpe GA.

Ask if they had a thermo coupling for a gas heater. The young woman ask on of the other employees a man. Do we carry thermo couplings. He did not look or ask what kind just said if it has to do with anything gas we are out.

It was during a time when the weather was cold.

However I felt he should have looked anyway just in case there was something there. However I found out they along with another supply place just don't care about their customer service.

Anonymous
#101095

The snow blower Lowes currently on their floor has the identical model number as mine.

But Lowes wouldn't know that because they never asked the type of macjing I had nor the part I was looking for.

Anonymous
#100699

Ditto's to everything Evoke just said!

Evoke
#100597

Whenever a manufacturer sells an item to multiple retail stores, typically the model numbers are changed and something about each one is a little different whether it be an internal part or an exterior part. Lowe's can only buy repair parts for the models they have listed.

If a company can't order a part for you then why is that such a big deal? Why don't you go to whoever you bought the snow blower from and ask them to order you the part?

Or if you'd rather add to your $13,672.00 patronage then perhaps you should lie and tell them you DID buy the snow blower there. :eek

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Review
#166260 Review #166260 is a subjective opinion of poster.

Lowes in Yakima, Washington - Water damage from leaking faucet that Lowe's Installed

Lowe's doesn't quite want to deal with this consumer after they installed a leaking faucet for me that has caused around $11,000 water damage. It has been going on 6 months now. It is being assessed by the manufacturer to determine if the faucet is actually faulty. I have my suspicions it is not the faucet after what the plumber said. Lowe's refused to even give me an estimate on replacing my flooring or even looking at the water damage when it occured. Any advice on who to contact at Lowe's who can take care of this matter since the store in my location doesn't want to assist?
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1 comment
Evoke
#100588

Okay, well. First off, Lowe's won't do anything about your faucet or the damages it caused.

The reason for that is, Lowe's did not install your water faucet. See, here's how this works.. Lowe's hires subcontractors through their Installed Sales department. Whenever you want something installed from Lowe's that's who you're going to be working with.

When one of the contractors accepts the job, they take liability for all the work, materials, and problems that would arise from the situation. You need to get in touch with the contractor that installed your fixture. If you can't remember or you don't know who installed it, then I advise you to call the Lowe's you setup your installation. Ask to speak to the Installed Sales department.

Politely explain your situation and ask if they could pull up your file or look it up in the system.

I hope you better understand the situation. Thanks.

Review
#166243 Review #166243 is a subjective opinion of poster.
Loss
$11
We order carpet from Lowes Nov. and they are s'pose to put it in Dec. 4th, I get a call Dec. 4th AFTER I had to hire extra people to get the remodel done by Dec. 4th, telling me that they don't have the carpet and they will have to schedule it for Dec. 22. I wish I had...
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3 comments
Anonymous
#107530

wedfsd

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Review
#166184 Review #166184 is a subjective opinion of poster.
Loss
$2500