Lowes Reviews and Complaints
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Lowes would not honor rebate
Submitted rebate with proper documentation and Lowes denied Rebate. This is the second time this happened. Went to the store where I purchased the item and they confirmed that the register reciept showed the item and the rebate form was properly filled out. Resubmitted and again no rebate. Also Lowes keeps outdated product on their purchased and item that had a $10.00 off coupon and when I tried to use it it was expired and the cashier was very rude so I did not purchase the item or the other items that I was purchasing. Put my wallet back in my pocket and left. No more Lowes for me.
Lowes in Carlisle, Pennsylvania - I HateYour Website!
I have a horrible time logging in, I tried to find out if I paid off my 6/12 promotion on time and I was told I will have an answer in 14 days...great! I can't log on and when I did get online I had a horrible time finding my way around! As a former employee this is frustrating, imagine me in customer service trying to explain this to anyone! NICE! a fine example would be Encompass Insurance...I go online, type in my account number and my zip code and BING! I am online and able to make my payment...it's fabulous! I can't wait until this bill is paid off and I can close out this account! I am obviously NOT happy...
Lowes in Missouri City, Texas - $8,500 flooring boo boo wrong glue......
august 09 bought bamboo solid flooring from lowes missouri city tx $8,500 sales person sold me water base glue i installed 85 cases of flooring within weeks the new flooring started to cup with in months the floor started to turn black and bow up in many places i contacted the store to let them know there was a problem after months of no answers from lowes the district mgr said basically too bad not our problem because i installed the flooring my self ...who sold who the wrong glue really good employee training what do you think??????? some one help!!!!!s
Lowes in Nashua, New Hampshire - Lowe's Delivery - NO SHOW
We had ordered 450 sq. ft. of in-stock hardwood flooring from Lowe's Home Improvement in Manchester, NH and paid for local delivery. Nothing was delivered at the specified time/location. When questioned about the order, the customer rep stated that it was delivered to a totally different address, however they had correct delivery address in their computer system. Funny that they did not any mistakes in charging my credit card. I cancelled the order and hopefully will get our money back, although I don't have a lot of faith in their ability to do simple tasks like refunds. Will never do business with these *** again.
Lowes in Livingston, Texas - Denied military dicount local contractor
I am a Viet Nam vet. I was denyed a military discount. I showed all types of ID and was told you no longer practiced it. Either give to me or tell me how to get it or I will no longer shop at LOWES. I have spent 10,000 of dollars with this store . If you do not consider me a valueable cgrgkomer I will also view my oppinion in the local paper. I tolerate the lack of employee service because there are not enough to go around. It is discussed by every one in the community.Michael Wells
Lowes in Watsonville, California - Lowe's Levolor cellular mini window blinds no good
In 2009 in purchased Levolor 1" cellular heat reflecting mini window blinds at Lowe's. They were good quality and I was very satisfied. This year replaced one blind due to accidental damage. The new blind purchased from Lowe's was different and I'm not happy. Here's why: Levolor has made a change to the blind to make it easier for Lowe's people to cut the blind to size. It all looks very impressive, with a semi-automated trim machine, but the results are an inferior product. NOT GOOD: The new blind is bulkier and clumsy in appearance with plastic substituted for metal and new mounting brackets stand the blind off so there is an air gap between blind and window pane that did not exist before, meaning the blind will not insulate nearly as well as previously. BAD: You cannot lower the blind-you are forced to draw down the blind and it's virtually impossible to get it down level unless you want to two-hand fuss with leveling the blind EVERY TIME it's lowered. WORSE: The blind machine does not cut cleanly. Many of the cellular pleats are left with puckered pleats that are damaged to where they cannot even be picked out and when the sun shines on the blind you can see very clearly what a P.O.S. you had the privilage to shell out $67 or more for. So much for Levolor quality. I'll be looking elsewhere for decent window treatments in the future.
Lowes in Alexandria, Louisiana - I'm cusomer, always got all my stuff and they refused to switch the broken mower
I'm customer with Lowe's and I got all my furniture tools and equipments for my new home and car from Lowe's, I bought mower last year and there's a problem with it and they fixed it before 2 weeks and I have the same problem and they refused to switch it because I have no receipt although they found out that I'm still have the warranty, therefore I decided I will not spend any cent in Lowe's and I will tell all my friends about that because I think that is unrespectable. Maison H. Abdallah 2401 Military Hwy, Pineville, LA 71360
Lowes in Norfolk, Virginia - Management would not respond to cashier for a refund on overcharge
I was accadently overcharged and the cashier tried to call for a manager to ok the credit on my card but the manager was too busy on a personal phone call to respond. I had to walk half way of the store to get her to come to the register for the credit. She came, still tallking on the phone, to verify my credit, never saying one word to me. This not the proper way to run a business. Kathy was the manager and Erica was the very nice cashier. Store code:11260-61310-02898.My e-mail is firstname.lastname@example.org
Lowes in Tulsa, Oklahoma - Load out on 25 sheet of 1/2
Well you would think they would at least have someone to help load sheetrock besides a girl that could not pick up even half a sheet . i ended up loading it myself. after it was loaded here comes the store manager or the asst. any way they told me to have a nice day. I think they were in the store watching her try to help me load the sheetrock!! this ***. customer service is not there and the let's build something together means buy it here and we will watch. just thought they should work instead of the fake smile.
Lowes in Des Moines, Iowa - Poor service
I went to Lowes in Burlington,IA on Thurs, June 10th @ about 10:30am. I was told that Lowes could match paint color. When I FINALLY found an employee he was very curt and was very unwilling to help me in my quest to find the right color. I was informed that there were color samples on the wall and match it myself. There was also an elderly couple behind me inquiring about paint and he just told them , Well, this is the paint depart. and there are the colors on that wall.I felt he was rude and lacked any customer service skills.
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