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Lowes in San Antonio, Texas - Lowe's extended warranty sucks

I bought a kitchen-aid dishwasher in september 2007 and has gone out at least 5 times in the last 2 years. 4 times during the extended warranty period. 3 times this year and cannot seem to get any fast service. in two years the machine has been out of circulation 8 weeks because of run arounds. i cannot get them to replace the dishwasher nor get it fixed in a timely manner. i was promised that service soulutins would call me and never did. i was told a supervisor would call me twice and never did. I finally talked to a supervisor (stacey) snd she said they could not do anything but send a technician next week
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2 comments
Anonymous
#114070

I also purchased an extended warranty from lowes. Our washer has been tore up for 4 weeks now.

They keep jacking us around. Thinking of painting it a lemon color and sitting it in their parking lot with a sign reading"ask me about Lowes extended warranty"

Anonymous
#113392

I am sure it was their intention to sell you an extended warranty you did not understand - doofus. they made you pay the extra money, right.

service solutions is the contact for repairs - not Lowe's. And , oh yeah, if it has to be repaired more than 3 times during that warranty period - you get back what you paid for the dishwasher.

Wow, now that was difficult. In the future you might "ask" what yo are paying extra for.....

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Review
#166183 Review #166183 is a subjective opinion of poster.
Loss
$628

Lowes in Kerrville, Texas - I was told an estamate would be ready it was not.

I went to the store to pick out carpet and pay for and estamate. the carpet I wanted to view was mjissing from the swatchs on the viewing board. I was told they would find out for me the missing color by the time the guy did the measuring. The measuring was done by the Lowe's man early this morning. Mid after noon I call the store to ask if I could come by this evening and see estamate and missing color of carpet I wanted. I was told it wpould be there for me. Whene I got to store nothing was ready. The guy hadn't even called in measurements and the lady in charge of my sales would not be in untill thursday, Today is tuesday. I am pissed. I want my $35 back and I will go elsewhere.
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Review
#166008 Review #166008 is a subjective opinion of poster.
Bought a troy bilt snow blower last winter. I used the machine apx. 6 times. Following mfg. instructions i ran it out of gas for the summer.Upon learing we were to have a large snowstorm i filled with new gas and proceeded to start. While attemptting to start the...
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6 comments
Anonymous
#105699

Why didn't you fix it yourself? All you need is some good cord (I like parachute cord) and a screwdriver..... You buy items that you don't know how to fix, or atleast fix the most common problems?

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#165536 Review #165536 is a subjective opinion of poster.

Called the lowes store in lawton,ok this day

called the lawton stoe looking for a bathroom heater. no one answered for that dept. i hung up and called back later. still no answer. the spanish girl that answered the phone told me that they all on break- call back. i told her i would just call home depot and she replied - do it, that is fine with us. i did call home depot and they fixed me right up on the first call. your service personnel need some inservice. i love 45 miles from your store. i have to call before i drive down to get items. guess where i will call next time.
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2 comments
Anonymous
#97802

Have a complaint.

Contact Lowe's CEO Robert Niblock directly @ his house@ He may not be home, could be cruising around on his jet.

Sponsored by:

www.lowesceo.com :(

Anonymous
#97801

Have a complaint.

Contact Lowe's CEO Robert Niblock directly @ his house@ He may not be home, could be cruising around on his jet.

Sponsored by:

www.lowesceo.com

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Review
#165451 Review #165451 is a subjective opinion of poster.

Lowes in Jonesboro, Arkansas - 2 out of 2 appliances not working right, also a vanity top cracked.

We purchased a range, dishwasher and a vanity that came with a sink,last year at Lowe's. We had a problem with the range immediately, with wide swings in oven temperature, took 2 repairs to get it right, now one of the burners isn't working and they told us it's out of warranty, up to us to repair. The dishwasher has a pump problem, it's noisy and rattles badly,up to us to repair. The vanity top cracked, our problem. All 3 are 15 months old. Don't shop Lowe's. They do not back up their products. A call produced hostility from the C.S. re, who told us that everything is over a year old and it's too bad all that happened. They suggested that we get our appliances repaired. No recommendation on what to do with the crack in the vanity top. They will not even offer to share the cost of repairs. Pretty sad for a store to treat customers like that.
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Review
#165033 Review #165033 is a subjective opinion of poster.
Loss
$550

Lowes in Los Angeles, California - Canceled my account without cause

I was a user of Lowe's project card untill a week ago. Without reason or cause on my part the account was closed.... I found it redundant considering the fact their business is so slow many of their employees are having to quit due to lack of work hours... Home Depot appreciates stupidity like that considering they pick up more business that way. I will pay off my small balance and move on none worse for the experience. I will gladly tell all about the treatment one recieves in doing business with such a business.... I guess some companies would be better off if the were out-sourced to another country. Merry Christmas and Happy New Year to all that read this......
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1 comment
Anonymous
#104807

I had a consumer credit card and just paid the balance IN FULL the end of December. Now I received a letter telling me they CLOSED my account.

I've been making my monthly payments on time and just decided to pay off the full balance.

Why would they do that? It makes absolutely no sense to me.

Review
#164907 Review #164907 is a subjective opinion of poster.
I'm Pissed! I'm Pissed! I'm Pissed!, This company and it's corporate staff ( www.lowesceo.com )are a bunch of crooks, liars & cheaters . They lie & cheat too , too, I don't even know why. They aren't making any money.( firerobertniblock.com )...
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11 comments
Anonymous
#329941

Lowe's just closed a store in my community. They let the employees work their full day, on Sunday, then told them that the store was shut down. This store had 100 employees with families to take care of and this is the underhanded way that Lowe's treated them. I understand that in business you have to make these kinds of decisions, but you don't work your employees on Sunday and tell them to kick rocks on Monday. This is heartless and unconscionable. After reading about this in the AJC, I did a web search and found that this isn't the first time that Lowe's has done this to employees.

I've preferred shopping at Lowe's over Home Depot because I like the store layout better. There are other Lowe's within a 5 mile radius of where I live, however, since this is how Lowe's treats it's employees, I can't support such an unethical company with my dollars.

My thoughts and prayers are with the families of all of these former Lowe's employees. A better day and opportunity is on the horizon.

God Bless.

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Review
#164265 Review #164265 is a subjective opinion of poster.
Loss
$250

Lowes in Reno, Nevada - A $250.00 purchase ending up costing me over $250,000.00

Too keep it real simple. Bought from Lowe's. Problem occured. Trusted Lowe's too handle the situation in a professional matter. Worst mistake I ever made. These employees are trained to destroy evidence that my imp locate Lowe's in any wrong doing. This makes it virtually impossible to proves anything in a court of law. Lowe's is a very bad , bad , bad company. I would not shop there, If it was the last place on earth. After all my drama with Lowe's. The best I can say is Lowe's Sucks. For you Mr. Niblock. OI have this. www.lowesceo.com. You will not be able too hide the truth too much longer?????????????
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Review
#164227 Review #164227 is a subjective opinion of poster.

Lowes in College Station, Texas - Has not delivered item ordered.

On 10/29/09 we placed an order at the Lowe's in Fremont, Ohio for 1 window plantation shutter for my mother's bathroom. The company measured the window on 10/30/09 and it was ordered because I was returning to Texas. We were told it would be delivered and installed on 11/17/09 so my sister spent the entire day at my mother's house waiting because my mother, Bernie Bender, is 96 years old and no one called or showed up. Three weeks later, with no word, they contacted Lowe's and was informed that a tentative delivery would be 12/21/09, almost 2 months after ordering it. I have always delt with Lowe's as apposed to Home Depot, both of which are available to all of us, but if this is the service we will get we sill stop purchasing from you which has been substantial in the past. We all felt that the employees at the Fremont store were very helpful and friendly but if this is the service my mother is receiving none of my family, which is scattered over Ohio, Minnesota and Texas will every use your stores again.
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4 comments
Evoke
#100591

This is not as much of an issue with Lowe's as it is their shipping vendors or their Installed Sales contractors. Lowe's doesn't have the power to make a manufacturer get something to them any quicker. But, if the item has arrived at the store and no one has brought it to you, then that's an issue with the contractors doing their job.

Anonymous
#96844

I agree 100% with Dawn. What Customers hear and what is the truth are always two different things.

Just so you know; many things have different lead times. Standard lead times are approximately 14 days (assuming that the manufacturer isn't back ordered and/or this isn't completely custom); What was probably stated to you was that it was expected around the 17'th of November and as always, you heard, "We'll have it installed on 11/17/2009". I'm sure you all probably groaned enough that Lowe's gave you a discount; so enjoy.

--- To this "Staff" guy; I don't believe it's right to contact the CEO over something petty. While you sit in your self pitty (eating four quarter pounders a day), just remember; McDonald's is retail as well.

Anonymous
#95432

Plantation shutters have a 6 - 8 week delivery. that you will find at any retail store. The time line comes from the manufacturer.

Anonymous
#94085

Comments or Questions about Lowe's HIW.

Contact Lowe;s CEO Robert Niblock directly @

www.lowesceo.com (Even his home phone # )

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Review
#163964 Review #163964 is a subjective opinion of poster.
I went to lowes for a price on my cabinets. I had a list of cabinets that my contractor gave me. When I got there the guy in that dept. made an appointment with me for later that day as he was already working with someone and there was no one else there. When I got...
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7 comments
Anonymous
#766590

Jensen Beach Lowes is like a dark deep hole smart people drive the extra few blocks to Home Depot they are in stock with professional help no like lowes !!

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Review
#162682 Review #162682 is a subjective opinion of poster.
Loss
$5000