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I am a current employee of lowes. I have extensive major appliance sales experience with various companies in commission based positions as like my current position. But what I have found out recently really disturbed me and may even be illegal. Competitors like SEARS...
Lowes in Reston, Virginia - Shoddy installation, Failure to correct
Lowes installed new vinyl flooring in my kitchen and dining room, and new carpeting in two of my upstairs bed rooms and my hallway. The installer came three days late, claiming he had a funeral to go to. OK I can understand that, but he couldn't possibly have been their only installer. I had to take time of from work to be home for this installation. When he finally did show up, supposedly on the day his monther-in-law was buried. He rushed through the job, and got glue on the vinyl flooring in the both the kitchen and the dining room, and did not install the threshold between the two rooms. Nor was the metal triom installed at the doorways. The carpeting upstairs was cut crooked and the baseboards were not reinstalled, and the metal trims were not installed at the doorways. After many, many complaints, and finally going to the store and standing in the store and yelling at the top of my lungs, did I finally get someone out to inspect the job done by their "qualified" installer. The supervisor lamented about the terrible installation job done by the sub-contractor, assuring me he was NOT an employee of Lowes. As such they had no controll over their work, but Lowes stands behind their installation, so it would be fixed or replaced. It never was. That was in the year 2000. I have since sold that house and it is still not corrected. I would never use Lowes for installation for anything, not even a nail. I buy nothing there that costs more than $25.00 now. They got all the money they will ever get out of me. I now shop at HOME DEPOT! By the way this was the Lowes in Kingston, NY.
I have purchased a washing machine from Lowe's about a year ago and had bought the service plan along with the machine and the machine broke so i called up customer service to file a claim about my machine. They brought out a tech. to look at my machine and he said...
Lowes in general=credit info
I have recd several calls from tele-mark groups wanting me/us to buy or subscribe to their services. Do not want any call, and I am on the national Do Not Call list. By talking to those "idiots" found out that you at Lowe's sold my info to them. I love your store and its associates, but this bull shi.....has to stop. If I get any more calls, you and your store are History==See you Latter, will go to Home Depot. Contact me at email@example.com. I really need written notification about this matter or will contact My Attorney. Thanks, Don.
Lowes in Shallotte, North Carolina - Lowe's Customers Have No Brains
Do you know how *** *** you guys are ? I had three of you *** idiots come in with your lowes cards and were over the limit and had to call the one eight hundred number while you *** held up my line. You all have signs over your heads that should read DUH! I DON'T KNOW MY CREDIT LIMIT AND I AM BUYING A LOAD OF ***! I just got home from working with you idiots and you all have the worst attitudes and I'm usually a very nice person but nooo you had to all ruin my night. Thanks a *** lot.
Lowes in Chicago, Illinois - 1233 165th st. hammond in. no return policy
during a resenty visit, i purchsed 90 scalloped edger bricks @ 2.22 each. I was told by the dept. clerk that if they went on sale within 14 days i would be able to get them at the sell price. 11 days later (today 4-23-10) they are on sale for 1.66 buy one get one free. they would not honor the sale price, stateing that it is a special sale. I could dig them up, return them at regular price of 2.22, and rebuy at 1.66 with the buy one get one free offer. as a home owner with three additional rental properites,i feel that this is a slap in the face as I spend a lot of money at menards on improvements to these homes. at the present time I am thinking home depot and lowes. thank you chuck ingram
Lowes in Latrobe, Pennsylvania - Veterans discounts
stores are now asking for photo IDs. these are not available only to active,retirees and those needing medical care. Millions of us vets have IDs,discharge and dd214s. Don't you trust your cashiers enough to compare these items along with drivers licence photo? I hear weird stories how this came about from store employees,fake IDs,forgories,not wanting to give vet discounts because its cutting into profits etc. Give us a break we've sure earned it.You're forcing us to go to Home Depot who gladly honors our IDs without Question maybe thats the place for us to shop.
Lowes in San Francisco, California - Lowe"s doesnt honor their Ad
We went to san jose store to get bark nuggets that were on sale for 4 for $10 Garden bark 2 cubic ft, from april 14th to april 19th 2010. we were told by one of the employee that this ad is nation wide ad and we dont carry all the items in all the stores and lots of customers had asked about it so, when we asked him he knew exactly what we were talking about. I think this is false advertising,if this is the case it should say that certain item is not available in san jose store. Next time before going for a advertised item I will think twice, Mrs Jaka
Lowes in Brookings, South Dakota - Put off for over an Hour
After waiting for over an hour to have a board cut so I could place it in my car, I was put off again. This was at Brookings, SD at 9:00 pm, April 22 2010. He sail he would do the sawing after 8:00 pm. I was put off twice more I don;t think he cared if he would do the job or not. He should not be handling coustomers.I finally ran out of patients and left ( Hopefully I will never have to return again to the store). I am one who tells others of my experience. I am wondering if anyone will read this. I have the impresion this web site is like a toilet stule. Once you use it it is flushed away never to be heard or seen again.
Lowes in Boston, Massachusetts - Help with 2 storm doors
on April 21 went to Lowes to purchase 2 storm doors, there were 2 or 3 associates at the computer, no one asked if we needed any help or even looked to see if we need any assistance, I walked to where they were any the only person who acknowledge me was a very nice women, not the younger 2 men!!I asked if someone could help us with 2 doors we wanted, she said she would help, she loaded the 2 doors on our cart and said to mention to someone to help us to our van, again no one said a word, we then loaded the 2 doors and heard some say "didn't they offer to help you" we said no, "no one in this whole lazy place, would offer anything except for you" the same very nice lady who helped us in the first place. This is very poor customer service, maybe the so called men in that store, should take a lesson from the women who work there, sorry but I will go someplace else from now on. a very unhappy former customer
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