Anonymous
map-marker Danbury, Connecticut

Customer Assistance is Very Poor

I went to Lowes to pick up several items - closet brackets, drain cleaner, 2 cycle oil and taping spatulas. The surly sales assistant sent me to the wrong aisles and after 15 minutes of searching by myself, I beckoned to two employees who were standing doing nothing. They looked at me and walked away! I left my cart in the aisle and walked out. I drove a half mile to Home Depot and received much better service and easily found the items I needed. This is typical of this store and far different to the service at their Brunswick, Maine store. Lowes need to institute a better customer service training course for their employees.
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1 comment
Guest

I would shop Home Depot also, but I can not speak Spanish.

Anonymous
map-marker Springfield, Missouri

vets discount

I'm a disabled vet and get a small check every month. Lowes gives me a 10% discount and so does HD. They don't have to do this and I sure do appreciate it. If they stopped the 10% I would still shop there. Vets complain way too much in my humble opinion. If a clerk messes with you ask for the top manager. I just went through this at HD and the manager corrected the problem on the spot to my satisfaction. Just remember the clerks are human and do have bad days. Don't blame the company. They are in a very tough business.
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2 comments
Guest

Thank you for your service.

In the store I work at we are told we aren't allowed to accept certain types of military ID.

That corporate passed a policy. When we try to enforce the policy management disregards their earlier instructions making us look bad.

Sometimes when a cashier says we aren't supposed to its because that's what we were told to do. Just felt like saying its not because we are jerks.

Guest

Now you are a person of understanding and honor. Thank you for your service and not acting on entitlement.

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Anonymous
map-marker Frankfort, Kentucky

Paint Department

Just left local Lowe's, the paint department has young girls no very friendly and do not know the products.I wanted a floor and porch paint tinted, she said I could only have what was on the chart. The chart stated that it could be tinted with any Valspar color. This is the second time this week I have painted my front porch, the first time I used the Rescue paint as advertised on tv. It is terrible, shows every foot print. So I went to Sherwin Williams. I got better service. At Lowe's only two working and the line was long.
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3 comments
Guest

I worked at Lowes, a very short time, until I could get another job in the previous industry I worked for. There was one department I was completely qualified for.

There is hardly any training and no cross training. They would randomly put me in the paint department because the paint specialist went to lunch, went home, etc. I'll be truthful and say I probably messed some things up, but I always take responsibly. I didn't like working for a corporate company and mistreatment of employees.

Went back to a small company who does not micromanage. It's unfortunate, but they have employees who cover a department that are not qualified, someone has to do it, Lowes is usually short staffed, especially in the evenings.

Guest

Stand in their shoes for an hour? Really!!!

Not trained properly- organizations fault- underpaid is their fault period!! They accepted they position, they should take pride in their work and treat a customer with respect and if they don't know the answer, get the answer from management!!

Stop making excuses for the middle class, this is a time when we should stick together against these companies not treat each other like ***. Point the finger at the culprits LOWES for taking advantage of the in employment rate and hiring in qualified people to serve the people that make them rich.

Guest

What do you expect for service when these people are poorly trained and grossly underpaid. Stand in their shoes for an hour and see what it is like.

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Anonymous
map-marker Phoenix, Arizona

PROMISED DELIVERY NEVER ARRIVED

I ordered a bar-b-que grill and requested delivery on a specific date. Though Lowes told me it would take 7-10 business days to obtain the product, this was no problem since I ordered it 16 days in ADVANCE. Lowes confirmed my delivery date and charged my credit card. The DAY BEFORE my grill was to be delivered, i received a call from them telling me the grill I ordered was not available and they would not be receiving this model to fulfill my order. They didn't inform me at the time I placed my order...or even within a few days or a week following the placement of my order...THEY CALLED ME 18 hours BEFORE IT WAS TO BE DELIVERED--TWO FULL WEEKS AFTER PLACING MY ORDER--to tell me I wouldn't be receiving it! Too late to call Home Depot or another retailer to find the unit in time for the party I had planned weeks in advance. Terrible service.
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Anonymous
map-marker Winchester, Kentucky

Riding mower

My name is Autumn Smith from Williamsurg, Ky. I am complaining today because first off I paid good money for a warranty on my Troy built riding mower that ovbiouvsly lowes doesn't stand behind. I called them on May 8th to notify them about my mower... It was broken down and I needed someone to check my warranty and have it picked up and worked on. They didn't pick it up until May 13th.. I paid someone to do my lawn which Lowes complains in their warranty that they will have the yard work done while under warranty. Right.. Well, they did even tempt to service my yard as said Under warranty..... They had my mower for 3 weeks. I called several times trying to find out what the update was they replied they were still waiting for the part which was 2 weeks of already having my mower. I paid someone 2 times to mow my lawn which was $55.00 dollars each time and then on top of that they drop my mower off with out ringing the door bell. Leave the keys in it nice work guys. But anyways I start mowing and it goes out again after covering 50 ft of the lawn. I call them back the same day for them to tell me I have to WAIT.. For them to pick it up again.. Okay you guys come pick it up NOW or refund my *** money.. Meanwhile you can not wait and come now my grass.. Do you all understand I did buy a new riding mower to pay wait.. I paid this last guy to mow my lawn he never showed up.. I'm beyond pissed.. My yard looks awful and I know ppl and talking about me and its a good start on someone reputation which I'm sure you all like to keep yours, right. Do something now
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Loss:
$165
4 comments
Guest

I'm glad you live in TN... That is where you can stay, I have my receipt/warranty papers.

I did contact lowes first, they contacted you guys not me dumb*** they asked me if it was okay for them to contact service to pick this piece of junk up. I'm glad you know so much about me and can deteremine the up keeps that YOU claim I didn't keep up with *** thank God everyone has an opinion about knowing so much.... I most definitely give special credits to the ones that I have never met or never seen my lawn mower. Do me a favor and never quit your day job.

You'd make a great spokes person! Just saying....

I love my lawn thank heavens for john deere! The man that builds quality not quantity.

Guest

It is your decision to have a lawn, use a mower to cut your lawn, decide to purchase a mower, not save your warranty/receipt records, not maintain your equipment, not research authorized dealers you may service your mower at, not contact Lowes Service Center and file a claim for your extended warranty plan. I feel for those people you want to buy a car from!

John N Mzy

1. Troy Bilt is now a part of MTD and is nowhere near as good as it used to be.

MTD makes cheap products at a cheap price and their corporate policies have thus affected a once good brand.

2. Your mistake was in buying a mower from a big box store. You should have just gone to a local John Deere dealer and bought a riding mower from him. Never pay for an extended warranty.

They are a waste of money(as you found out.) If the John Deere breaks the local dealer will come and either fix it or take it away and fix it at his shop quickly and efficiently. I cut 10 acres of grass and own three John Deere's of various sizes. As they say: "there's nothing like a Deere."

3. Put a sign on the TroyBilt machine, park in front yard and sell to some unsuspecting city-dweller.

Then go get yourself a Deere. Just make sure you don't buy one from Lowe's or any other big box if you think you will ever need service.

Guest
reply icon Replying to comment of John N Mzy

I can't honestly say they lost a loyal customer I hope $1509.00 was worth the wait..

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Kathleen M Vgn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edinburg, Texas

Warrenty

Lowes does not stand by their warrenty. Bf bought a lawn tractor with the extended warrenty. it stopped running so we had it picked up for repair. They have had it for 3 weeks tomorrow. They said the battery was dead of course if it hasnt ran in a while it will be. We kept telling them it is the cylinoid and to change it but they kept insisting there was nothing wrong with it and that we had to pay them 70.00 to bring it back because there was nothing wrong with it,That was Bull ***. They went to start it yesterday to load it on the truck and guess what....it wouldnt start.oh and they said if they had it for 2 weeks we were to get a 50.00 gift card well tomorrow will be 3 weeks and now they say since they didnt have to fix it we dont get anything. DONT BUY FROM LOWES.....THEY LIE. BTW now they have to fix it.
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Anonymous
map-marker Killeen, Texas

Maybe you get your delivery maybe not

About two weeks ago I bought a fridge they told me it would be a two week wait on the delivery so today it was suppose to be delivered from 12-3 okay took off work to make process easier took old one in garage so pick up would be easier. Well 3 came and went I called they said they r running late but will be there in bout 45 minutes ok that came and went. I called and got someone who said call back later hung up called back got a different person who tells me they are running late so I have to reschedule I ask for a manager who told me he called me back in ten minutes I could hear the worker in the back ground talking bout how rude I was and I just ask for a manager. Well a different manager called me explain that they were behind and probably not today okay I ask can I get first thing in the morning I got maybe maybe not. Okay can I get a estimated time so I won't miss 2 days of work sometime tomorrow. So I will put off work another day any Friday plans I might have to wait and see. Home Depot will be where I shop from now on.
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5 comments
Guest

I bought a wall oven from Lowes and was told it would be 2 weeks before it gets here and at the same time the employee told me that it may be here before then but cant give me any definite date. Once the item arrived at the store I was then told that it would be delivered on the date I requested but no time frame.

This really sucks have to *** from work and sit around all day waiting.

When it comes to deliveries I prefer shopping at Home Depot.At least you get a date and time or approx. Very inconvenient delivery process that Lowes have.Wish I could have found the item at Home Depot.

Guest

Technically you wouldn't be putting off any Friday plans unless those plans you were referring to would happen to be work that you mentioned at the beginning of your statement.

Guest

Get enough deliveries this will happen on a regular basis?

Why? Deliveries are scheduled based upon how long the average delivery/install for said items take. However, you will have traffic delays, customers that keep asking for more instruction, houses that too small of opening for the new upgraded appliance,

Houses that only have access from the alley but the truck can't fit down the alley, etc., etc.

These are unseen and unable to be planned for.

When you asked if you can have it in the morning and were told

"Maybe. Maybe not." It was because whatever caused the first delay, more than likely effected many other deliveries as well. This person didn't want to be too specific if they couldn't be sure. There would be no benefit for them to vague for the *** of it.

These same issues effect Home Depot, Sears and everyone else because delivery drivers have yet to discover how to change the laws of physics

Guest

Hey wonering, Lowes has twice as many complaints then HD does. You are an Id*ot

Guest

I'll take it you haven't taken the time to look at the Home Depot posts on Pissed Consumer.

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Anonymous
map-marker Fort Worth, Texas

Lowes Troy Bilt

We bought ours in July 2012 used it only five times before the cold weather came thru. We tried to use it in May 2013 and it would not stay on. We were told it would not be covered under warranty yet the manufacturer warranty covers two years. When we took it for maintenance Lowe's would not give us the number to where it was sent out. They supposedly fixed it and charged us a fee for doing nothing to it since it did not work. We are sending our expenses to Troy Bilt to reimburse us. We also had to take it back cause it was not fixed proeprly, it's still not tuirning on and Lowe's is now going to replace it.
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Loss:
$363
3 comments
Guest

My guess is the gas in the mower was stale from sitting so long. Once you got it back you went and filled it up with gas that was sitting around in a can from last year as well.

Try fresh gas and you may well have a mower that runs just fine. Be sure to put stabilizer in the new gas you buy to help it last longer.

Guest

you are trying to get money back from Troy Bilt AND Lowes...kind of shady

Guest
reply icon Replying to comment of Guest-664770

You must make some kinda good money responding to every Lowes complaint in the past day!

you are a liar

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Philemon Vxr
map-marker Camden, New Jersey

Lowes pre-paid gift cards on their time-frame not yours

A over a year ago, I spent over $6000 to install new french doors and storm doors--which you both, now, have passed through many times. As an incentive/inducement for the job, I was given a $400 pre-paid gift card.

I was glad to get it and had plans to use it for the purchase of a new high efficiency heat pump water heater that I was going to purchase from Lowe's.

I didn't even detach the card from the letter, placed it in a drawer, and looked forward to the purchase of water heater at a significant discount when I was ready for the project.

Today, I tried to use the card and found it VALUELESS.

.

When I checked the www.myprepaid.info website, it gave me a terse message and an 800 number (1-80*-731-****). I called the number, after navigating the typical gauntlet of tele-prompts and speaking with a very apologetic customer service rep, I was told the card was VALUELESS. I had kept it past the expiration date, and there was nothing they could do.

I then called Lowe's customer service number, explained the situation, was placed on hold, and then after a dropped call and a repeat explanation to another rep was given another 800 number (800-733-****). That rep also told me the card was VALUELESS.

I have attached two images of the letter and the card. I would like to draw your attention to the message HIDDEN under the card which I did not see until today--explaining that the card would not be replaced beyond the expiration date.

I wonder how many other people have waited for a planned project and had the rug pulled out from under them as I have.

I strongly support an investigation of practices of businesses using pre-paid cards to lure unsuspecting purchasers and then pulling the rug out from under them.

This shady practice by LOWE's marketing screwed up my dream of getting rid of an ancient oil fired water heater and replacing it with a highly efficient heat pump, cheated me out of out of $400 and cheated the government of the sales tax.

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Loss:
$400
4 comments
Guest

I happen to work for Lowe's. I get so sick of people like you calling in and asking "I sat on this thing and never read it and I burned my receipt and I have my thumb up my $%&*@ also I use 10 different phone numbers and don't understand why I have so many records" and I, as an innocent customer care rep trying to earn a living, must listen to you gripe about how you totally failed to cover your own *** and it is now our fault.

CONSUMERS: PLEASE READ THE THINGS YOU ARE GIVEN. IF YOU RECEIVE A CHECK, CASH IT. IF YOU GET A CARD, CHECK FOR AN EXPIRATION DATE.

It's not a "trick" to specify that something will not be replaced past the expiration date...

in what world and at what place of business WILL they replace something past the expiration date? How- er- challenged are you that you didn't read the *** thing? It's four hundred dollars- for me that's enough money to pay attention to like a smart person. We're not here to wipe your butts if you won't even TRY to be an informed consumer.

Stop wasting our time and your money and we'll all be happier. I speak for all CSRs everywhere I'm sure, not just from the company I currently work for.

Nobody makes free money easy- that's why you have to be vigilant on your own behalf. No decently run company would do it for you.

Guest

Actually, you are wrong. The expiration date is NOT printed on the card at all.

The date is on the letter, BUT the card is intentionally placed OVER the date to obscure it.

Having worked in this kind of marketing before, the reason to obscure the date is so that people don't take the call of action to redeem the card--and when the card expires, it's the victim's fault--not the marketing perpetrator who keeps the redemption numbers low and cuts costs.

Guest

I fail to see how it's anyone's fault other then yours? You held on to the card past its expiration date.

Which I might add is very clearly printed on every single pre-paid credit card. Next time you will know better.

Guest
reply icon Replying to comment of Guest-685036

The originator clearly tells you that the date is hidden on purpose. The expiration date should be visible on the card or at least clearly printed on the document (not under the attachment point for the card). While I don't think the complainant was "cheated" the marketing practice is shady and you should be able to admit that.

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dmoffett M
map-marker Danville, Kentucky

Lowes Will Not Correct Bad Tile Installation

Lowes Will Not Correct Bad Tile Installation
I purchased kitchen and dining room floor tile from Lowes and contracted with them for the installation. The tile was laid the wrong way and the tile was laid unevenly. I told them I wanted it taken out and reinstalled correctly. They refused to tear out the tile but said they would take out the uneven tiles and replace them. As they tore out the bad tiles they chipped the adjoining tiles. As they tore out the tile they have damaged the backer board, it is broken down to the sub-floor. It has been over two months and the job is still not done. There are more bad tiles that should still be torn out. I have no time of completion. I will never use Lowes for anything else again.
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Loss:
$5200
15 comments
Krystyn Aof

I was recently told that Lowe's hires "sub" contractors to do all of their installed jobs. They care so little for their customers they will renew an installers contract even if 10% of that installers jobs had complaints about how the job was done.

.......they shouldn't renew a contractor if there was ONE complaint !!

Or better yet, hire a team of their own installers and train them well.!

Lowe's is a wretched corporation that all I hope is in receivership in the very near future !

Guest

Same problem I have right now. $9,000+ in tile installed very poorly with high and low spots.

They blamed the floor, which is in a 10 year old house on a slab with other rooms tiled perfectly. Then they charged for tile leveling.

They still made huge dips and gaps, uneven grout lines, tiles I'd stub my toe on because they're so high. This is a pretty amateurish, yet pricey, junky tile job.

Guest

Lowes screwed up my $10,000 tile job. Lippage all over the place.

Uneven grout lines. Baseboard at wall has 1/4 to 1/2" gaps. Looks incredibly horrible. They stink.

DO NOT USE LOWES or you'll regret it.

It also took over 4 months to get this *** tile job installed. And they charged me MORE for being "picky." If I was a billionaire, I'd buy Lowes out and fire them all then burn the stores to the ground.

Krystyn Aof
reply icon Replying to comment of Guest-850543

I'm floored (no pun intended) but I cannot believe they would charge yiu THAT much for a tile job ! Well I guess I can considering they quoted me 30k for kitchen cabinets and countertops ( no appliances.

I've done an entire home remodel for just under 30k. Custom tile showers., tile floors in all the wet areas, new laminate floors, , new carpet in thr bedrooms, entire gutted bathrooms , kitchen. Windows , and a new deep well, pump and tank. Tell Lowe's to come get their poorly installed junk tile out of your home and refund your money , if they don't file in court on them (after giving them a 30 day notice to remediate the situation in a certified letter then if they wont, file in small claims court.

You can sue up to 5k. With the 5k you can purchase new tile from home depot or your local diy store and hire a local contractor to break up your Lowe's tile job and install new one. Get references and check them before you choose your own installer. You shouldn't ever pay more than 2.00 to 3.50 a sq ft to have tile installed ( depending on where you live) .

Good luck....I hate your having to do this extra work, but it just goes to prove Lowe's does not care about their customers after they take your money !

Oh last thought ....NEVER pay for the entire job until it is completed satisfactorily.

Give them a 50% down payment and the balance when the job is finished to your satisfaction.

Guest
reply icon Replying to comment of Krystyn Aof

As a licensed NC contractor, who only builds one or two extremely custom homes annually, I can tell you that wanting to pay 2-3.50 per square foot will inevitably lead you to this website. A good tile installer will usually almost exclusively lay tile, he will give a square foot price after analysing the job(showers and tubs with surrounds are more) and quality work is usually quoted in the 8-10 dollar range to the consumer, including all materials.

To a builder that regularly uses the sub, it will be slightly cheaper, and if as a builder you have a job getting financially tight, sometimes do you a solid and drop to around 6 dollars per square foot. A good tile layer will spend too much time on each and every tile to try to compete with subs for less, but in the cuts, layout, and smooth joints, you can see a huge difference...when you are investing 10-12 dollars a square foot, do it once, and dont ever try to save a few hundred dollars on a extremely permanent floor. If I needed a tile guy and didn't know anyone, I wouldn't hire anyone who told me how great he was.

Also, never use a rubber shower pan anymore. A person knowledgeable in their field knows of all the paintable/fiberglass products that are far superior for custom showers.

Guest

I also really hate Lowe's. I just bought a home so I wanted to sign up for their credit card because I knew there was a lot I wanted to do.

The process took and hour and forty five minutes because the cashier didn't know what he was doing. He kept asking the manager for help and instead of taking over the process, she kept reading her magazine and yelling answers to his questions. He entered all my information wrong and I have had to call customer care almost everyday. Later they charged for 19 gallons of paint when I bought ONE but didn't charge me for 19 boxes of tile I bought.

When I tried to have it corrected--something that would have refunded two hundred dollars-- the manager told me he didn't believe me and he couldn't do anything for me.

I hate Lowe's have had nothing but problems. :(

Guest
reply icon Replying to comment of Guest-552016

Your transaction is on camera. Every transaction is.

When I bought cabinets and was to have them installed and delivered they charged me for a double order then claimed I took the second set home. It went all the way to corporate with me getting a demand letter from a lawyer.

They claimed to have a u r veil Lance of me loading cabinetd.

a corporate rep came down and theonly ttapes of me showed me writing checks and walking out with a newly purchased tape measure and a fan.

they had to give me 800.00 for the bogus phantom cabinets. Watch your bills guys.Some loads msmake lots of padding mistakes

Guest

Sorry you have these problems.I am an installer for Lowes,knowing their products you probably got defective material.Everything they sell is junk. Most likely any material they order will be a different shade.

Tell them to rip it all out and start over if they wont contact corporate and complain that usally gets people moving. GOOD LUCK

Guest

Keep calling and calling. They have to correct the install and make it right.

I wish you were in my area, i would have taken care of you and this would have never happened. I am a flooring specialist and I am ashamed that this has happened. I take care of my customers from beginning to the end and beyond. I want happy customers and returning customers!!!

Dont stop untill they take care of you and your happy!!! dont sign any completions untill it is to your liking.

Guest

Thanks for the helpful ideas. I will do as you say.

The local lowes manager as much as called me a liar. I will go over his head.

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Pinkney Mkk
map-marker Cedar Rapids, Iowa

Factory-Certified Repairman are a Joke!

My front load washer that is barely 2 years old stops working after shaking so violently that it moved off its location! called warranty company-they send out repairman a week later, he only looks at it for 5 minutes and was rude to my daughter and leaves. he orders parts and 3 of the parts (large tubs) sent directly to our house from manufacturer another week later. Called repair place and repairman comes out and says that one of the parts is ordered wrong then my husband pointed out that the counter weights were destroyed and the repairman had no clue about it! He never checked it the first time! So now we have to wait another week to find out that all the parts to be ordered has now put the warranty over the threshold and Lowes will refund the amount paid for the washer. Anyone see a problem here? I have been out of a washer for a month, I paid for a warranty that did me no good. Had an in confident repairman to deal with who if he would have checked the washer out in the first place would have saved me at least 2 weeks! I am not enjoying going to the laundromat every week and spending extra money on washing my families clothes. Then I have factory parts sitting at my home that the repairman won't pick up!!! Wow Lowe's, this experience really makes me want to come back to your store! NEVER again will I purchase any appliance from Lowe's!
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Loss:
$499
19 comments
Guest

Dr. Phil where are you???

I haven't seen the mean personal attacks you are talking about. Personal attacks would get into why you are living with 4 adults and 4 kids. If the other adults you live with won't help around the house why have 4 kids...those subjects get into personal attacks. The subject has to do with products that were purchased and the expectations of those products and the stores that sold them.

An unfortunate part of retailing is that a store can not say NO, you can't buy this product, it is the wrong product for you. I don't work for Lowes but have sold washing machines. There isn't a salesperson around that would recommend a $499 front load washing machine to anyone with 8 people in the house. At $499 you are looking at an low capacity entry level machine.

I would expect with a machine at this price level you are very possibly washing in excess of 20 loads a week... far more than a machine at this price level was meant to handle. Had you spent closer to $1000 you would have purchased a machine with a larger capacity that would wash the loads faster and be built with heavier duty materials. I understand that money may be a factor with a family this large but don't expect an entry level machine to handle the work you are expecting it to do without problems.

As far as Lowes is concerned at least they sold you an extended warranty. If they hadn't, you would have a machine that didn't work and large repair bills you would have to pay. In this case you will be getting a full refund on a 2 year old machine,,,sounds like a good deal to me. Yes Lowes made a profit (a very very small one) and are entitled to it.

They provided and delivered a washing machine and when it broke the warranty company took care of the problem as it was spelled out in the warranty. Repair was attempted but when it became too expensive they refunded the cost of the washer.

Guest
reply icon Replying to comment of Guest-631752

I think the lack of intelligence is really starting to show! Oh my, you cannot READ!

I NEVER said I had a family of 8!!! Try reading what wrote and you will see I said I had a family of 4 adults and A small child. Gee when I went to school 4 plus 1 equals 5!!!! WOW!

Not only do I have to explain things in simple english, now I have to give a math lesson too? So also personal attacks are coming into play. What size my family is none of your business! Also you know everyone is getting off the subject of why I wrote the post in the first place!

I wrote the post because I felt that the so-called repairman was completely inconfident and caused more damage than repair because he never fixed anything and didn't do his job. Then proceeded not to take back the extra parts he left behind and was really rude about it. So all the talk about the warranty is really not even a subject anymore.

Its no ones business but mine what compensation I am getting or not getting. Also since you can't read, your comment was meaningless.

Guest
reply icon Replying to comment of Guest-631864

i am behind you 100%. lowes service once they get the sale is just not there.

keep in mind what the sales rep is paid. keep in mind what the contractor gets paid.and by the way they DO NOT get paid for the return visit. when you know this you will then see what this warrenty thing really is. you get what you pay for.

go to a local dealer and DO NOT buy any warrenty.

And another thing. Dr Phil who responded to your post more than likly IS an appliance associate.

who at the present time is getting no sales because consumers are reading these posts and have experienced this at lowes before. only a fool will be burned twice.

Guest

It seems like this website is a great place to post your complaints. It is also a great place to see reactions to those complaints.

It gives a perspective from both sides of the subject.

Neither perspective should have a greater right to post as "pissed off" would suggest. Retail workers and stores have just as much right to defend their opinion as consumers have to post theirs.

Guest
reply icon Replying to comment of Guest-631586

you can say anything you want on the subject, but I tell you what. Hearing the comments from the retail workers like this - I would never want their service when I walked into their store!

What a joke! I hope you don't treat customers the same way you treat people who post on this site! I worked retail for a long time, I know and I understand how workers are treated by the public, but that does not mean that I take my fustrations out on innocent people who post on this site who are just trying to vent and air out their problems and make a voice for themselves on the issue. It should be a site that other people comment to say things like: hey, that happened to me too, or thank you for the information, I will know this information if this same situation happens to me.

Not the violet attack comments that are put on almost all posts throught the site!

This site stinks and the people who are commenting are making it worthless to anyone who posts!

Guest
reply icon Replying to comment of Guest-631586

You can't leave it alone, can you! What the commentors don't have a right to do is to have personal attacks!

And that is exactly what I have found on this site and on my post! If the comments are coming from retail employees, they need to vent somewhere else, because it is ruining the site. I wonder what their store manager's would think if they knew they were doing this! I don't think they would appreciate it!

If that is the way they treat their customers, I would hope they get fired, because they are rude and completely have no idea what they are saying or even care. Remember, customers are always right!

If the retail workers don't enjoy their job (which it sounds like to me) get a different job!!!!!!!!!

Guest
reply icon Replying to comment of Guest-631643

The customer is not always right and consumers need to understand that. Not saying you are or are not right, geez, I would not want to get attacked if I thought you were wrong, but you are wrong by saying the customer is always right, and you know that.

I do not work retail, but saying someone needs to go out and find a new job, well...it's not the easiest thing to do at this time. Just let it be.

Someone always disagrees with what you say on this site. You could say you love Lowes and would get attacked.

Guest

How did anyone hide behind a warranty? Warranties are there to provide a specific remedy to a problem.

They provided the ultimate remedy to the problem of a machine that has failed and gave you a refund. The warranty is there to spell out what they will do for you and they did it. Why do you feel they need to do more for you? If you felt the warranty wasn't "fair" to you, why did you make the purchase?

If you wanted a warranty that assured instant repair or replacement and compensation of your inconvenience you shouldn't have bought the machine from Lowes. As a consumer you need to take some responsibility for what you buy. If you didn't take time to understand what you were buying it is your fault, they didn't hold a gun to your head and force you to buy.

It's great to have a website like this to show that some people have very unreasonable expectations of what they deserve. :cry :cry :cry

Guest
reply icon Replying to comment of Guest-629913

your rude comments are extremely unwelcome and absolutely no help to the issue. What you think is not necessarily is what everyone thinks and the way you put it, you think the whole world should think the way you do.

Do your self a favor and respect other peoples thoughts and opinions.

I am done talking to ignorant people like you that have no idea what they are talking about and are only on this site to critize and harass people. Go get an education and get a good job and leave people on this site alone!

Guest

What you don't understand that is this is not a perfect world and things don't always go your way. Yes, we would all love to have products that never break and cause us inconvenience.

Unfortunately thing do break and aren't always fixed the same day. No, you do not deserve compensation because you had a little inconvenience in you busy life. Your warranty was fulfilled when they agreed to refund your purchase price, your contract didn't call for any extra money to be paid for your inconvenience. You need to learn to deal with the problems that happen in life.

Be happy that you have a home to live in rather than living on the street or in a homeless shelter and worrying about where your next meal will come from....make a few trips to the laundry mat seem trivial. :) :) :)

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Tieler Zmd

Lowe's Stanley CH7 Chipper

Like many others, I also bought a Stanely CH7 based on the "electric start" When I couldn't find it in the manual I was told that it "must be an electric assisted state and that I would see the difference" of course if I added gas or oil then it could not be returned. now that Lowe's has finally admitted that they "made a misstatement" i.e. falsely described it , they will not stand behind their "mistake" To bad, So sad" your stuck with it. The lesson my friends and family learned is never to buy a big ticket item from Lowe's. I'm not surprised that CNN reported: "A day after Home Depot (HD) delivered earnings and revenue that were much better than forecasts and raised its guidance, Lowe's (LOW) reported a weaker-than-expected quarterly profit for the first-quarter on declining sales"
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Loss:
$747
Anonymous
map-marker Erie, Pennsylvania

Kitchen Cabinet Sales Specialist.

As all the Sales Specialists working at Lowe's in Feb. 2012 know- they just arbitrarily decided to cut all commissions storewide with 3 days notice. They require employees to request vacation time at least 30 days in advance but they can crush you financially with 3 days notice. This is by far the lowest move I've ever seen in retail. Some people in the Kitchen/appliance departments took $30K plus pay cuts. It never ceases to amaze me how dumb supposedly smart people are. The powers that be at Lowe's think this is going to improve the customer experience at their stores? Let's see- I make the same money whether I custom design a Kitchen or let the customer buy the peice of *** stock cabinets they are looking at; hmmmm... I wonder what I'll do. Real sales people make commission, period!! Gophers make $8-$10 bucks an hour and don't know anything about the products or the processes. Lowe's preaches customer service and "wowwing" the customer and exceeding their expectations- There is only one way to get someone to care enough to do that, you pay them. Other wise it's all *** and you're a hypocrite and just paying lip service to your " Mission Statement". That is exactly what Lowe's are, a bunch of hypocrites. If you actually care about your customers' experience, you provide them with people who know what they're doing and will go the extra mile to wow them- you're not going to get that from some kid making $9.00 an hour- Sorry!!
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Loss:
$10000
1 comment
Guest

Amen!!!!

Anonymous
map-marker Aurora, Colorado

Lowes sucks!

Just about every order I have placed with them has been screwed up in some way shape or form. Charging my for an ac unit that I ordered online but the refund takes days to get on an item they don't even have! That's bull! Then when I call the store they are rude and don't really help me. They tell me to get it form annother store! Isn't this co a chain??? I shouldn't have to do that. Why would I purchase another 500 dollar unit when you haven't refunded me for the first one. A toliet I ordered in store took 3 months to come in and they claimed it would be much much less. THey have waisted a lot of my time and energy!!! Back when I bought my house I called to check on my order of a dishwasher.... loe an behold--- they ordered me a spa tub instead. WTF??? Three different times they failed to give my all my items at check out and I had to go back for them!!! Get your act together lowes!!!
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1 comment
Guest

Sounds odd to me. What does being a chain have to do with getting product from one store to another?

Most "Chains" have a distribution center that ships products to the stores. They usually don't have trucks running from one store to another. As for the refund it was probably a credit to a credit card. For some reason charges to credit cards are processed much faster than credits by the credit card companies.

Give it a day or 2 and it will show up. It's much more likely that you didn't take all your items from the check out counter than it is that they tried to keep them.

If they had ordered you a tub rather than a dishwasher that should have been plain as day on the order form at the time of order...why didn't you question it then. I don't think Lowes deserves all the blame here.

Anonymous

Hot Water Heater Nightmare

Went to Lowes to replace water heater that would not stay on. Measured my existing to get exact replacement. Went to store with web site from store with models that would work. Was directed to everything but what I had listed, then informed I needed a "detail" from installer which I had to fork over 35 dollars for. Had them come out, then they would not quote me an install, but a total cost, even though I had never selected the heater. They said they would call the store, and the store would call me...none of this happened. I went back to the store, and was informed the person was not there, but would be in at 8:00 (am) went and got breakfast, went back to stoe, was told they would be in at 10:00. Went back at 10, and they said they were supposed to be in at 2:00 (pm) the person there then informed me that they were not supposed to be working in "their" department, but they would help me. Then they told me a price. I ask them did I not have the right to choose a model, and they got indignant with me. (must of had a surplus of discount models they push onto everyone they can. The store has posted 240.00 install fee, but the detailer said they need to take that down, because he never charging that small amount. Total Scam!
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Loss:
$500
1 comment
Guest

Just people not following through with their job. In the first part of your complaint, you act as if you were going there to replace it yourself, then you said ok to a detail.

Which is it? We replaced our water heater, they asked if we wanted a detail, we said no because we were installing it ourselves.

So, you had a choice to say no.

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