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As a small construction company, we spent about $41,000 with Lowes last year across three states. I'm guessing that makes us one of thier better customers. At the end of each project, we have a small collection of unused stuff...a few light switches, switch...
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22 comments
Anonymous
#1462059

Just look at the complaints about Home Depot and you will find that there will be a point where they quit taking your returns as well. Most stores limit the amount of product they take back without a receipt to combat theft.

Having worked at a competitor of Lowes for years I can tell you that "best customers" are known to help themselves to products just like a common shoplifter. Once had our best contractor who spent in the millions a year at the store throw a couple of boxes of roofing nails in the back of his truck. When we confronted him he said with al the money I spend here I ought to be entitled to a bonus now and then. If you paid for the $35 worth of product you would have a receipt or it would show up in their records.

Sounds like you have gotten to the point where you have returned enough material without a receipt to put a stop to it. Some stores put a stop to it after 3 returns without a receipt and will not accept returns of high theft products without a receipt at all.

Spending $41,000 a year doesn't rank you as a best customer, many contractors spend hundreds of thousands if not millions for products. You are a good customer but even "good" customers have to follow the stores policies.

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Review
#177603 Review #177603 is a subjective opinion of poster.
My stack wash/dryer made a horrible noise we called Lowes service center and they said it just wasn't level. However, the noise continued and after having the unit for two years, it stopped spinning. We called a repair man and the tub unit was actually sitting on...
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10 comments
Anonymous
#577631

I have washer that quit working, I called the Lowes extended warranty the Saturday before thanksgiving and I got an appointment for the next tueday the guy never showed up. I call and he doesn't go to Sandy, Oregon on Tuesday he would be here on Wednesday.

He unplugged a connection and said that was the problem. I asked if he was going to fix it and he said it was fine. He left the machine doesn't work. Called him it would be another week for him to come back.

I called Lowes and They had someone else to send. This appointment was for the Friday after thanksgiving. A no show again they would need to order parts. No one has looked at it to know what is wrong.

3 rd appointment on December 3rd wrong part ordered still no one has checked it. I called Lowes again and was told they found the part and would be back by 5:00 on Monday. A no show again. Called Lowes and they can get me appointment for next Monday.

I will never shop lowes again and will need to fix my washer myself. and am going to make sure all my friends know not to shop Lowes.

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Review
#177476 Review #177476 is a subjective opinion of poster.
Loss
$1
Refused to accept my old battery, towards a new one and give me a credit. There reason was I did not buy old battery from a Lowe's. I have never heard of this before.I have traded old batteries for new at Walt Mart with no problems about where I had bought the old...
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Review
#177453 Review #177453 is a subjective opinion of poster.
Loss
$7

Lowes in Sterling Heights, Michigan - Playground price problem

I have been looking at a play structure in the parking lot at Lowes. The sign said, buy this display new ones on way. So I went inside to purchase it. Low and behold, Lowes really doesn't sell that one themselves so you have to call the 1-800 number. I called Hartland and was told that the play structure was not for sale and that Lowes messed up with the signage for it. Lowes said that Hartland put the wrong sign up.. So as of this posting, I still haven't been able to purchase it..whats up Lowes
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3 comments
Anonymous
#133638

Hope you enjoy playing on your playset.

Anonymous
#132658

after a few more calls, one to the local tv station, I finally got the playset for the price that was posted on it. Apprently, Lowes has only so much control over the sale of playsets that are not owned by them..so thank you channel 4 and thank you to the manager at my local Lowes for taking care of this problem...

Anonymous
#131798

I think they need your parents to make a huge purchase, they should have been honest with you upfront.

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Review
#177390 Review #177390 is a subjective opinion of poster.
Loss
$895
Howdy! I'm very, very pleased w/my purchase of exactly 11yrs ago today from the Lowe's Store in Augusta, GA; had to go to the VA Medical Ctr that day and purchased my Model R20L/2HP. Today when I put all my system back in service, the gasket blew on the pump. I need...
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#177146 Review #177146 is a subjective opinion of poster.
I purchased theh extended warranty for my whirlpool refrigerator..my town has bad sulfur water, sooi specifically asked the sales associate will the extended warranty cover sulfur damage, he said of course. Now we have never used the icemaker, not a single drop in the...
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2 comments
Anonymous
#133760

U need an incoming water fillter...then get a new fridge stop complaining don't blame lowes... So someone told u the wrong thing get over it...

It's like u wanted the warrenty cause u knew u had the problem and wants someone else to pay for it.. Warrentys aren't for stupidity!!!

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Review
#176917 Review #176917 is a subjective opinion of poster.

Lowes messed up another sale

I bought cabinets , changed my mind and got a return for the same amount I spent, Lowes called me and said "They refunded me too much" and they were going to hold my new order until I pay the difference of 200. I called the store manager who talked in circles and I got no where so I called corp office who says I need to work with the store manager, I would rather beat my head against a wall than deal with them! swift warning DO NOT SHOP AT LOWES they are trying to rip me off 200 and this is not the first time this has happened with the Lowes in Allen Park, MI
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Review
#176882 Review #176882 is a subjective opinion of poster.
Loss
$4200

Lowes refuse to honor their claims

I was on the market for a new washing machine. lowes' sale rep convinced me on one of the GE model for $599, guaranteed to be the lowest price on the market, and offering me 10% off if i applied a lowe's credit card. After I bring back with Home depot advertised model(the same model) for $ 100 less, lowe's sale rep told me that he can match the price only, and 10% off with credit card application wont be available. The funny thing is that they even had this AD stating that 10% off to beat any other local store price on the same model. Lowes's sale rep refuse to honor it at all.
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2 comments
Anonymous
#1202945

Read the fine print. Price matching happens in everyday prices, not sale prices.

And most stores state that they will only beat the price match by a percentage if asked to do so by the customer. And if they do comply with that, they can no longer do the discount when opening a store card because the system will not let stores stack discounts.

Anonymous
#142195

go where you think you're treated right and stop whining

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Review
#176862 Review #176862 is a subjective opinion of poster.

Lowes in Billings, Montana - No understanding

I don't understand how you can have such a cold haeart I finally get to pay off my credit card after my son dying and then you take my credit away after I was intouch with youin all this time. keep your card and I will not shop or spend my cash at lowes ever. I know I'm only one little person. But it will hurt you in a small way and that all that matters. I will just shop at home depot now.My son died and I had to pay for all of services u see
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Review
#176661 Review #176661 is a subjective opinion of poster.
Loss
$1100

Lowes in Billings, Montana - Give a human a chance

I just wanted to let you know that you should not close someones account when they have tried very hard to make paymebnts. My son died of a lighting strike here in billings mt. On july 4th 2009. I had to pay fpr everthing. So i let Lowes know and paid what i could. as soon as I got my card paid off you closed my account. Shame on lowes. If I cantget my card back I will never shop there again.Even if you start me back out at 300 and giveme chance. my credit wasgood until myson died.
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Review
#176658 Review #176658 is a subjective opinion of poster.
Loss
$900