Lowes Reviews and Complaints
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I am beyond PISSED | Lowes review from Eugene, Oregon
In late August I ordered 2 area rugs "online" from Lowes. HUGH MISTAKE. Got an e-mail stating I would have rugs on or before 9-6-2010. On 9-8 I contacted the "on-line" customer service contact number - was immediately connected to my closest store, Medford, Oregon. Without becoming completely boring, I will say that in my 60 plus years, this was THE WORST experience I have ever had. Was told by 5 different employees that my rugs were "en route". Finally, on 9-21 I received a phone call, from yet another employee stating that - OOPS - rugs had never been shipped, but LOWES would be happy to give me my money back. I am pleased to say that I did receive my credit account refund in the mail (promptly). Too bad Lowes doesn't seem to be able to deliver the same service when you are getting an actual product. I personally do not expect to ever cross Lowes threshold again. A truly horrible experience. Have you guys up in corporate ever considered a "customer service" consulting firm. Might be worthwhile - although with the attitudes I experienced don't really know if it would help.
This isnot the ist time Ive gotten plants frome Lowes and had them die off or worse yet a year ago I opened up a Rose container and it was fillied with a massive Ant infestation,inside the container, that rose bush didn't survive and even the. Anyhow she comes...
Don't Go to Lowes in Glenwood Springs, CO
My younger sister and I recently went to Lowes in order to purchase some electrical parts for my husband. After selecting the required materials, I needed some wire cut to length. After finally tracking down an employee with wire cutting 'credentials' I handed him the list of needed wire materials with the lengths. He took one look at the list and totally freaked out. He began swearing at me in front of my teenaged sister until I finally let him have it. I told him that I would be contacting his manager and turned to leave. He responded with additional swearing, and the information that I could contact anyone I wanted, but nothing would be done due to his employment as electrical manager at the Glenwood Springs Lowes. I called the store the next day and requested to speak to the store manager. I was told that he was out for the day, so I left him a message. 5 messages later, and still no response. Do not go to the Glenwood Springs Lowes unless you want to be sweared at, mistreated and repeatedly ignored.
Always do fine | Lowes review from Denver, Colorado
I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here. I shop here quite a bit and I aways find good value/service. No compaints here.
Watch your Prescrition Drugs | Lowes review from Washington, District Of Columbia
I work for Lowes in Southern Pines, North Carolina. I have heard from multiple people on multiple occasions that one of the delivery drivers is on pills. He has been stealing pills from the customers. Alot of the customers that they deliver to are elderly and just leave their medicine on the kitchen counter. I had to go out on delivery with him one day, at the time I wasn't sure if the rumors were true, and on one stop we were delivering a refrigerator and I walked out of the house to grab a tool and when I came back in he was looking at their medicine. I told him to put it down that it wasn't his and he did. Just a couple of days later someone told me that he crushed a pill and sniffed it in front of him.
Lowe's Delivery Drivers in Dothan, AL are Criminals | Lowes review from East Moline, Illinois
I had a washer and dryer delivered and the delivery people (burglars) came back and broke into my house to steal it within 2 weeks. The only people who new there where a new washer and dryer in my house were the delivery men and me. They went right to those and only took them. Caught the thieves on video surveillance! Don't buy from Lowe's in Dothan Alabama! Or at least don't have it delivered (carry it out yourself) and don't give your correct address if you want to keep your stuff! Buyer beware Lowe's hires thieves!
Lowes is O.K. for it's return policy
In a correction to the person that filed a complaint on Lowes return policy. If you were patient enough to read the Lowes policy sign that is posted (HUGE) by every return desk in over 1700 stores, Lowes also reserves the right to refuse return for any reason. As a business, to reserve the right for something, post it on a sign, have the federal government monitor that right means---there is no hidden agreement and as an AMERICAN store, as long as it is written in their policies and procedures, that is honoring their return policy. You have the right to refuse passage of strangers in your house. If I came to your do your front door, as a stranger and wanted to sell you something that was foreign to your knowledge---do you have the right not to buy it? If you buy something at one store and try to return it to a another store that does not even have it assigned to their inventory, they have the right(posted as a policy for the WORLD to see)to REFUSE return. Please correct and remove that statement. Oh, that's right, you also have the right to publish or print LIES. I have the right to sue.
Manager was not professional in resloving my carpet claim | Lowes review from Calexico, California
lowes in california will not help out the consumer in a simple carpet claim. home depot would take care of the same problem and replace the entire carpet under their warranty, no questions and gripes . they treat the consumer with respect and are courteous. so lowes just gives runarounds and blames the other person and its the consumer is at fault.lowes would not cover for a defective carpet. only lowes would resell another carpet at stores prices, plus installation charge. i have being a lowes customer for years and never had a problem, until now and no help was given.dont shop at lowes you guys !!!!!!!!!!!!!
Fired for going above and beyond for customer | Lowes review from Kellogg, Idaho
I worked for Lowes for four and a half years. On July 9th, 2010, I was fired for helping a customer with a situation that happened 28 days previously. Lowes has always told its employees that they have the power to satisfy the customer and insure their continued patronage. I have held the position of cashier, head cashier, and team lead of customer service while working for Lowes. On this particular day, I was working at the returns desk when the store opened for the day. A customer came in with a defective Kobalt box cutter. Kobalt products have a lifetime warranty / no hassle return through Lowes. Lowes has an open account with Kobalt for defective or damaged tools made by them. Lowes requires a receipt for returns. If no receipt you can get store credit with an I.D. This customer was a repeat customer who spends thousands of dollars at Lowes. The item he was trying to exchange cost $8.98. The customer did not have his receipt and had left his entire wallet at home that day. He really needed a new box cutter for his job that morning. I wanted to help and so I used my SS# to issue him a store credit so he could repurchase the box cutter. I put in his significant information, name, address, etc. The very next day the store Loss Prevention Person, approached me and asked about the transaction for the box cutter. I told him what I had done to satisfy the customer and he said, "Well don't do it again". The next day my store manager Mark Goldsmith asked me to write a statement about the same transaction. I did. I honestly thought it was no big deal as we have fake I.D. numbers beginning with MY to use in similar situations. I just didnt have one on me at the time that the customer was there. I used my own social security number because I was not trying to be sneaky or hide anything. Like I said, Kobalt items have a lifetime warranty, no hassle return policy. Well 28 days later, after a 4 day holiday weekend, I came in on Wednesday to work my 6:00 am to 3:00 pm shift. At 2:45 I was told by a co-worker that I was wanted in the upstairs conference room. I went upstairs to find the store manager Mark G. and a zone manager, Robyn, waiting for me. Mark tried to make small talk and asked me how my day was and invited me to sit down. He asked if I knew why I was there and I said I had no idea. He then asked me if I remembered the incident about a month ago with a box cutter. I said yes. He said that they had completed the INVESTIGATION and that they were letting me go as of then. Falsifying documentation - he called it. Can you believe it! Well I couldn't. A couple of months before this incident I was employee of the month. I got a $25.00 gift certificate and my own parking space up front. Now I was being let go over an item valued at less than TEN DOLLARS. I have never had any incidents with any employer involving me being dishonest. I don't consider this to be one either. I never tried to hide it. No one was scammed or left lacking and the customer left happy. I could have given the box cutter away to him and wrote it in our store use log as a "customer satisfaction issue" and not have been in any trouble. I was very well liked in that store and continue to be friends with many of my coworkers who are shocked by what happened to me. I was proud to work for Lowes, and got several people I knew to work there too. But no more. I am furious, sad, and disgusted. Several customers have contacted me and told me they will no longer shop at Lowes. God Bless them. Sincerely, Carolyn McGinnis
Lowe's Destroyed Our House | Lowes review from Phoenix, Arizona
Don't believe for a minute Lowe's Installation Satisfaction Guarantee. It is absolutely nonsense. We lived in a rural area of Arkansas where Lowe's was the only store that offered building materials at a reasonable price (so we thought). We contracted with Lowe's to install floor tile in our kitchen, living room, dining room and hallway. Lowe's flat-out botched the job. The tile installer was totally unprepared to do the floor. We learned later he had only done bathrooms! Within six months, the tiles began to separate from each other, the corners of the house interior and many tiles made a distinct clang when stepped on. Improper thinset and adhesive were the culprit. A total mess. It took more than 15 phone calls and 3 visits to the store to get anyone from the store to see this *** work. They reluctantly agreed to replace the floor. It took 3 weeks for them to make the decision. We received a knock at the door and it was the tile remover. He only had a hammer and chisel. Literally. We should have stopped the process right there, but we were ignorant of how tile floors should be removed. And looking back, we were really taken in by Lowe's BS. No prep work was done in the areas affected. Nothing was covered and sealed off. Can you guess what's coming? There was silica dust all over the house area where they worked. We tried to vacuum all of it that we could. They agreed to have the tile floor removed and replaced with wood floors (we had no confidence they could do a tile floor again because they only had one installer and it was the *** who did the tile originally). So, while we were gone one day, they brought the wood in and turned on the HVAC to 'cure' the wood (it was February). All that silica dust and other contaminants were dispersed throughout the house. It was everywhere. Lowe's would not clean the house of the contaminants and when we contacted a restoration company, they quoted $25,000 to clean it but could not guarantee the house would be safe to live in. More ***. Bottom line: Lowe's would not stand by their guarantee, Lowe's corporate washed their hands of it. It was pointed out by an attorney we hired to review the contract that to file a claim against Lowe's we would have to travel to North Carolina (their Corporate office), hire an attorney, and submit to arbitration. We could only live in the master bedroom (with no heat or air) and did our cooking in the garage on a hot plate and gas grill. It took the insurance company for the contractor 8 months to settle with us (no attorney would take our case throughout Arkansas). We ended up walking the house for health reasons (I developed cancer 3 months later from the carcinogens in the house and my wife was close to having pneumonia from the continued bronchial infections. We lost our house. It was a brand new 2000 sq foot house with 6 acres of land. We lost it because of Lowe's Home Improvement. They should change their name to Lowe's Home Destruction. A hard lesson learned. I won't buy a lightbulb from that chain. The fact they could ruin a family's life and get away with it, is criminal.
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