Anonymous
map-marker Woodbury, New Jersey

Two appliances bought at Lowes, cant be fixed for less then 1500.00

New refrigerator, less than 10 years old, compressor went cost $800.00 JennAir gas range, computer went cost so far $700.00 I had my mothers refrigerator for 20 years, redid my kitchen and bought all new appliances, took out the 4 year warranty, warranty is out, now all appliances are a piece of ***, all the repair men said do NOT buy at LOWES My husband is disabled we are retired and on a limited income. Can't afford to fix them now out of gas range and refrigerator. I will never buy at lowes again. lowes does not stand by their products
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Loss:
$2000
3 comments
Guest

What difference does it make where you bought the appliance? Do you really think the JennAir appliance you buy at Lowes is different than what you buy elsewhere?

If it's the same model # there is no difference between Lowes, Home Depot or your local appliance store. The repairman was probably from a local appliance store and just trying to get you to buy the products from his store. You need to stop blaming the retailer. They didn't make the product.

The sales reps from the appliance manufacturers will tell you their products are made to last 10-12 years.

The refrigerator you had that lasted 20 years was made at a time when products were made to last. Consumers don't want to pay the price for quality any more so don't expect your appliances to last forever.

Guest

Ugh. They don't make things like they used to.

People want the high quality items for a low price. Sorry...can't have it both ways. Both Chinese made pieces of ***, I'm sure.

But that being said, how the *** is it Lowe's fault if something breaks after ten years?

I'd say you got your money's worth. Go buy new appliances, bro.

Guest

Why is it Lowes fault??????? They did not make the refrigerator and stove.

My $300 baby monitor *** out on me after its warranty, but I didn't blame BabiesRus. My Roper dryer *** out on me after 10 years, well after the warranty, I didn't blame Lowes. And my Whirlpool dishwasher is crapping out on me now after 1 1/2 years, after the year warranty, I'm not blaming Lowes. If you bought these same appliances at Home Depot, HH Gregg, Sears, etc, would you blame those store???

Shouldn't you be complaining on JennAir and the manufacturer of your refrigerator??? Shame on you.

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Anonymous
map-marker Charlotte, North Carolina

Lee and Lorrie Smith

We purchased a stainless steel dishwasher only to discover when we got home with it that it was black. We called Lowes in Arden and was told that mistakes happen and we could get the dishwasher we Purchased in Brevard. It is a 80 mile round trip to Lowes in Arden. We went to Brevard only to be told by the manager last night that they would not exchange it for the correct model because this would not make their inventory right. We then had to make ANOTHER trip to Arden store. After talking with the manager we were given the correct dishwasher and another 10% back. I am not happy having to deal with a mistake that was not ours!!!!! Why should I continue to shop at Lowes? I thought any Lowes would have been able to accomodate us!!!
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2 comments
Guest

If it's a pain to get to the Arden store why didn't you buy it at the Brevard store in the first place? Of course the Arden store would like the Brevard store to exchange the dishwasher, the one you got is worth less than the one you paid for.

The Brevard store shouldn't have to take the loss, you didn't buy it from them. Don't complain about having to drive to get the problem fixed when you can't support your local stores and buy the products there in the first place.

Guest
reply icon Replying to comment of Guest-666950

The guy posting on everyone's complaints is a *** Lowes is not a franchise. It is a corporation.

If one lowes messed up then they all did.

The manager was lazy and didn't want to do paper work. If I was the manager of the brevard store I would of gladly taken the dishwasher and said next time you want to make a purchase think of us in brevard.

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Anonymous
map-marker Mantua, New Jersey

Lowe's/Heartland Install NJ

I have been given the run around from Backyard Products, the install company for Heartland/Lowe's. The cancelled my original reservations and lost my second reservation. This was all after I already destroyed previous shed and valuables are on the lawn. Had to call Lowe's and Backyard Products many times before given a straight answer. They told me the third time they would arrive by one, it is now almost two in the afternoon. Do not go through the hassle of this. Go through a contractor. This shed better be worth all of this. Hopefully, Lowe's will compensate me for this issue.
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Loss:
$1700
3 comments
Heartland_Industries

We are always sorry to hear about issues with our products. We would love the opportunity to speak with you regarding the issues at hand and to get them all corrected and to discuss compensation options that may be available. Please contact our customer service department at 800-577-****.

We look forward to hearing from you soon!

Thank You.

Heartland Customer Service

Guest

When the customer above stated he had to call Lowe's several times to get a straight answer. Installed sales at Lowe's should have been on the phone with Backyard or finding another contractor in their rotation to perform this build.

I know Backyard is full of a bunch of real winners but Installed Sales does have to do their part as well since the customer went into the store and purchased this shed.

Service doesn't stop after the sale is final at the check out. Lowe's had this guys money and he had nothing but a bunch of empty promises.

Guest

Why should Lowes "compensate" you for anything. It doesn't sound like Lowes has done anything wrong.

It sounds like it is Backyard products you should be complaining about. If "compensation" comes from anyone it should be them. Think of it this way. If you wrote a check to Lowes and it bounced should Lowes be pissed at you or your bank?

It isn't the banks fault enough funds weren't there, they are in the middle, facilitating the transaction between you and Lowes.

Same thing here, Lowes is in the middle facilitating the transaction between you and Backyard Products. Direct your anger where it belongs.

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Anonymous
map-marker Fairbanks, Alaska

Masterforge grill that kicks out on me

This grill, my first big step into gas grilling (purchased at Lowes), randomly decides it doesn't want to work--either not at all, or only at an extremely low setting ("Warm"). Tonight it won't start at all. Very disappointing. It randomly works fine again when it feels like it. Haven't used it much, would like to use it more, but it's totally UNRELIABLE. Sad. I have to enter additional words, so I'll type sadly for a while...sad, sad, bad Masterforge, bad Lowes! Makes me sorry that I switched from charcoal- everyone said that gas was better but it looks like they were wrong.
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Loss:
$300
2 comments
Guest

Because of fed laws.. Propane tanks have changed...reset tank by turning off tank then grill burners.

Turn tank back on then as u turn on grill hit ignite...if it does not ignite do this again. It is the tank qcv valve

Conception Ary

That's obviously a bad item. Return it.

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Rollie Zwi
map-marker Frankfort, Kentucky

No vetrans discount

Was told vetrans can no longer recieve a discount. You must have a picture id. The only ones to get a picture id are active military and retired pesonell. This was supposed to have come down from corproate. If you are going to advertise a vetrans discount, you should honor it. They sure advertise it real heavy around vetrans day. I guess that is the only day we as vetrans served our country in the eyes of corporate america. Lowes won't be getting any more of my buisness. Hope all vetrans do the same. Maybe if they lose our buisness they will think twice for their snub.
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10 comments
Conception Ary

In your statement you said "you ere told there is no more veteran discount, only ones with picture ID get it" So there IS a discount you just don't have the proof needed! of course they need picture ID! people that didn't serve should be able to get that discount just for asking!

Guest

I'd like to see where in you enlistment papers that it say's you are entitled to a 10% discount where ever you shop. Grow up and quit complaining.

Guest

you dont need pic ID..., a VA card or discharge papers will work... anything that shows you served. No, your fancy hat doesn't qualify.

Guest

I am tired seeing discounts for fireman, police, nurses, vets (non-active) and others who think they are special. Active military should get a discount.

All others, pay your due. There is no draft any more.

You volunteered to join the armed forces, you were not drafted against your will.

Guest

It's 10%...find a coupon elsewhere. Quit feeling so entitled.

Veteran...you put in your years of time.

Active...you are putting time in now. Non-active...not doing anything, no discount, deal with it

Guest

I know several people in the military active and non active and they all think people like you are a disgrace... You didn't join the military foa 10% discount...

Google Menards they no longer offer it to anyone in the military ever because they're not special. It's a career choice nothing more.... Fire fighters don't get a discount or police officers and so on...

IT'S A CAREER CHOICE AND YOU DIDN'T JOIN FOR A 10% DISCOUNT... Get over yourself...

Guest

I can understand active duty military getting discounts, but I don't understand why discharged or retired military think they should get one. You received you discount when you were active duty.

Get over it.

Guest
reply icon Replying to comment of Guest-656406

you all are pitiful. anyone who put there life on the line for millions of people they dont even know should get 1000% off.

thats what wrong with this country we dont take care of our vets. any fat lazy slob can go get welfare way to go obama god bless america and all of our vets past and future.

Guest
reply icon Replying to comment of Guest-656729

You're wrong PlSSED AMERICAN. Everyone in my family has pretty much been in the military and not on of them expected anything from it but a LIFE EXPERIENCE.

These soft Americans who join then expect a 10% discount are the reason the entire world laughs at America behind it's back and the reason they will overtake us. Why is it all the veterans I come across are fat and lazy? Why do they not attempt to grow stronger? You want to know why?

They joined for their 10$ discount and pay check and were too dumb to get a real job. I'm in better shape than 99% of our military and I will be my entire life because I never stop growing and I never stop learning from life experiences.

Guest
reply icon Replying to comment of Guest-657478

You probably are fat and nasty with rotten teeth. The only overweight ex military tou know are some welfare bums that can't or won't hold a job.

You couldn't hold thw jock strap of a veteran OR active duty service member. :x

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Mariafernanda Fye
map-marker Newmarket, Ontario

Mr

Could not access "Guest Satisfaction Survey" to participate and to be eligable for $5000 gift card via www.lowes.ca/survey . No site and no way of using id#23356 **** *95, after large purchase at Newmarket Loss below only valid if successful in draw of winning opinion survey Service otherwise excellent; staff responsive, helpful with excellent knowledge of products far exceeding local competitor. We spent two hours at a competitor choosing a product with marginal help only to find the price was absurdly high. Lowes mark prices well and stores are always well laid out and displays are logical and well lit. It is too bad when an otherwise top notch shopping experience is marred by poor website management.
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Loss:
$5000
2 comments
Guest

Looks like Lowes is not interested in this site or its comments.

We have a typical "TOP DOWN" policy of allowing verbal blowoff then allowing it to rot in cyberspace!

Guest

could not enter $5000 contest, all kinds of other garbage, but not lowes contest. lowes clean up your web site or don,t offer the $5000

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Anonymous

Lowe's doesn't stand behind warranty

Have you ever been to Lowe's and purchased an appliance? Did you notice how everyone is super nice and they give pre-appointment confirmation calls and after-appointment follow-up calls? Well, enjoy it while you can because the service you get after that initial installation is horrific. I'm talking about the service advantage plan sold by Lowe's to cover repair of purchases such as appliances. Please don't waste your money. It isn't cheap anyway. We paid $150+ on a $2000 purchase of a washer and dryer. We thought "Hey, this is a big purchase and an extra 3 years of coverage is well worth it." How wrong we were! Now, I'm not even talking about a major repair -- motor, electrical parts, anything like that. I'm talking about a simple broken seal. The seal that keeps the water in the drum. Somehow, over time, that seal had started splitting and had a pretty large tear in it before we even noticed the water leaking out onto our tile and into our garage. Honestly, when I throw in a load of laundry, I don't do an inspection of the seal -- which is butted up to the front door of the washer and really not something that would jump out at you unless you were looking specifically for a problem. Granted, the tear was quite large when we finally noticed the leak, but we certainly were not at fault. So, I figured "This should be an easy one. They just need to come and replace the seal and we're good to go." I highly doubt that the part is very expensive, but either way, it is covered under warranty. How do I know? I called Lowe's customer service and they told me so. When I was transferred to service advantage, it was not quite so cut and dry. Major runaround! Let me go back a little bit to the actual service call. When I first called Lowe's I got the robocall voice recognition answering. I had to speak clearly to the robot in order for it to register, but I finally got my call logged and my service date set up. No live person for the entire process, mind you. The call was about a week away, so I managed to do laundry at my parents' home (nothing like going back to my college days when I'm in my 40's) and at a laudromat once. I was totally okay with this because there was a light at the end of the tunnel, right? Wrong! First of all, don't expect that pre-appointment confirmation. I was given a 5 hour window of time. When it was 5 minutes before that window began, I called just to make sure they were coming. After all, there had been no attempt to contact me, the actual consumer. So, I called the service company and was told that I was one of the first ones on the list, so it shouldn't be long. Three hours later, in the very window of time when I had asked them to try not to show up (had to pick up my child), the service person arrived. Fortunately, my father was able to come to my home and wait just in case. I'm sure they were very disappointed to find someone there. The service man walked into my laundry room, took a less than 5 minute look at the part, said "I'll have to check with Lowe's about this," and left. Seriously? I had to have a 5 hour window of time for him to come for 5 minutes and do nothing? That is absolutely ridiculously poor customer service in anyone's book. When I arrived home and got the news (about 20 minutes after I had left), I immediately called the service company. I was told that they couldn't reach the driver at all to ask why this had happened. The drivers have computers and they can't use them while driving for safety reasons. I guess they hadn't heard of cell phones and actually receiving messages when stopped for their next service call. Maybe their day ends at 3:30? After all, they really don't do much. I was livid. I explained that this was a legitimate repair and that it was frustrating. I added that I was certain that there were fraudulent cases everyday, but now that they have a legitimate one, they treat a customer badly. The attendant smirkily commented "Fraudulent repairs? I don't know about that now." I added that this was a relatively inexpensive repair and that there should be no reason to question it. Why would any sane person want to waste time getting a new seal on their washer? It's a flipping piece of rubber, for goodness sake. Just live up to your word and repair it!!! Getting nowhere with these jokers, I then called Lowe's service advantage. I explained in a very cool tone that I was ticked off. Again, I was put off. I was told that I would hear from a manager within 3 business days. Are you kidding me? A manager hadn't called by Tuesday (complaint was made on previous Friday). I decided to call again. The attendant I finally reached told me that it is not covered. It is considered accidental damage. There was no accident other than washing laundry. Perhaps a button or some other part of our clothing initiated the tear. According to the attendant, it wouldn't have happened on its own. I'm sorry though because I did not sign a release that I would not wash items with buttons, jeans, etc. in this washer. I was also told that it's not considered mechanical; however, my washer cannot properly function without this. Supposedly there was mold. My house is very clean - usually spotless. If mold happened in the seal, it was due to the tear. It all goes back to the same initial problem and Lowe's wanting to find a loop hole to taking care of the repair. Again DON'T WASTE YOUR MONEY!!!! Lowe's will find a way out of doing the repair, it appears.
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Loss:
$1000
4 comments
Guest

yes 5 weeks and waiting on my 1100.00 dollar ge washer repair via lowes extended plan

Guest

Several key factors you're missing... When did you make this purchase??

If you purchased an extended warranty it doesn't start until the manufacturers warranty ends, which is almost always 1-2 years. Also, they're correct if the item has been deemed abused it will not be covered. Another key part you ignore was this Lowes specific repair man or a contracted out service by the manufacture? More than likely the person you are most angry with is the manufacture and not Lowes.....

I could go on for a while on how you're wrong on many levels but you will never get it. You do realize they lose money to send someone out to your place for a 10 dollar or less repair to do nothing. You think they made cash off this deal? Driving out to your house to say no was well worth their time?

Think about it hard.... I know it's difficult for you, but think really really hard! What do they gain from this?

Regardless you should be pissed at the manufacture not Lowes. Lowes did all they could do.

Guest
reply icon Replying to comment of Guest-615055

You need to stop posting this *** on every person's post who is frustrated with a warranty. People have the right to post this on this site and do not need criticism like this posted as a comment.

They have every right to complain that the warranty did not help them! I would be mad too! That's why you purchase a warranty! You should not have to contact the manufacturer.

It is Lowes that pays the warranty company, not the manufacturer and they go by their own rules and rarely go far from them.

It is very madding when you have to go thru something like this person has gone thru. Stop heckling these posts and be understanding of people and their problems!

Guest

I avoid extended warranties. Just a waste of money.

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Able Uiw
map-marker Richmond, Virginia

Vetran Discount Discontiued

Updated by user Jun 10, 2013

The gentlemen who responded to my post are probably correct. Joining the military and becoming disabled should not entitle me to a discount, anymore than the handicapped should be entitled to a parking place close to the store.

It was Lowes idea to offer the discount in the first place. It just seems disrespectful of them to stop offering the discount. I would feel the same way if they offered a discount to seniors and then took it away. In addition, whether this is a matter of respect, it was also a marketing tactic designed to bring military into their store and the likely reason was to either build a following or to follow Home Depot's policy which was first.

In either event, they still offer a discount to contractors if they use their Lowe's credit card.

Maybe that will be the next discount discontinued. After all, let's not forget the bottom line is profit, profit, profit.

Original review Jun 09, 2013
Lowe's previously offered a 10% discount to military veterans and the cashier would frequently say "Thank you for your service." As of June 10, 2013 they have discontinued this discount and the flyer states "Sorry for any inconvenience." I have always been a loyal Lowe's customer. I'll have to rethink that in view of their attitude toward those who have served our country. This is particularly troubling in view of their huge profit margin an in my opinion, the deteriorating quality of some of their products. Lowes paint is a good example. I painted a wall with their Signature (top of the line paint) and returned it after three coats failed to cover. Home Depot is looking better and better. I hope the public responds to this with their pocket book.
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Loss:
$10
8 comments
Conception Ary

Lowes offers the VET discount still and all year as opposed to Depot that only offers it on certain holiday weekends.

Guest
reply icon Replying to comment of Conception Ary

In my area, Home Depot gives the discount year round and Lowe's refuses to give me a discount because I do not have the VA picture ID card. In fact home depot even has a parking space dedicated to veterans.

Guest

Since when did we stop offering the military discount? I did 5 transactions today for vets giving them 10% off.

Guest

The military discount has NOT been discontinued. They simply are requiring a valid veterans or military ID now, whereas before they did not. If you are not active duty or do not have a VIC, then no discount will be offered.

Guest

The bottom line for ANY business is profit, profit, profit. Contractors may get a discount because they spend a large amount of money yearly.

And yes, a lot of customers to Lowes or wherever will say they spend a lot of money as well, but it doesn't mean they need a discount. We spent 20k in Lowes last year for a remodel, and in no way did I think I needed a discount, I'm not a contractor.

There are plenty of 10% coupons out there, plus, using a Lowes credit card you get 5% off whenever you use it. When Home Depot loses a customer, they come to Lowes and visa versa.

Guest

I know people in the military who think people like you are a disgrace! You did not join the military for a 10% discount, to expect one is self entitlement at it's finest!

Joining the military is a career choice nothing more.

Your recruitment officer did not say if you join you will get 10% discounts for life everywhere you go! You joined because you either A) Wanted money for college B) Where to dumb to go to college C)Wanted a legal way to kill people.

Guest

Why do veterans think they are entitled to a discount, they are no longer in the military. They aren't any more entitled to a discount and maybe not even as much, as law officers and fire fighters.

They put their lives on the line every day that they go to work. You are no longer putting your life on the line. I realize the law officers and fire fighters knew what they were getting into when they chose their careers, but people that enlist in the military know that too. I am 73 years old and don't ever remember this being done during other wars.

It is something that has been started the last few years. I can understand active duty military getting a discount, but I don't know why veterans think they deserve one.

Guest
reply icon Replying to comment of Guest-662355

From your age sir, I must ask, "Did you serve in Korea?"

Or did you hide out in college or play in your sandbox at home.

You have never had the thrill of being in a foxhole, being bombarded with RPGs and mortars, real live rounds whizzing over your head and you have no F'n clue where they are coming from.

You have 13 months of pure ***. Every second of every day.

No, I don't expect to get a discount, but they show their appreciation to us that have served, so that your dumb@***s can speak freely.

Maybe you ought to move to a country where you have no rights or liberties. Then you might appreciate what WE have done for you.

Signed,

One POed Marine

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Anonymous
map-marker Altoona, Pennsylvania

YOU CAN SHOVE YOUR SURVEY

Twenty minutes accessing sites trying to enter this survey with no success. Give me a *** telephone number. Now you want one hundred words to submit a simple complaint. What the *** is wrong with this world? Can't anything be simple. Well I guess you get about fifty simples to reach one hundred words. Simple, simple, simple, simple, simple, simple, simple, simple, simple,imple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple,simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple, simple. Get the idea as of yet.
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Loss:
$5000
5 comments
Judson Tle

You don't HAVE to use all 100 words....maybe YOU ARE as dumb as your complaint.

Guest

You're pissed about a survey...you've got to be kidding me...so funny

Guest

And how did this cause you to $5000 in monetary damages???

Andrea Ahw

The Lowes survey is so easy to find and do that unless you can not read there is no reason you can not manage the site.

lowes.com/survey

Where do you live?

English or Spanish?

Click NEXT to begin survey...

Enter info from your receipt.....

Seems simple enough to me.

Guest

You can be summed up in one word! Its R E T A R D !!! :upset :upset :upset :upset :upset :eek :eek :eek :eek :x :x :x :x :x :( :( :( :( :( :(

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Anonymous
map-marker Worthington, Ohio

Lowes not honoring rebate

I bought a expensive dryer online at Lowes on 3/2/2013 order number 29513**** Total price was over 840 dollars. It was a Maytag Dryer -Model Med 7500 YW . A rebate was offered if you bought an appliance over a certain amount however they refused to honor the rebate.They rejected my rebate and did not send me notice. I only found out about calling them I will never shop at Lowes again. ( By the way the Dyrer is recommended but buy it at Home Depot -it had a lower price at Home Depot . I bought it at Lowes because with rebate it would have cheaper
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Anonymous
map-marker New York, New York

Corporate

Once again Im having issues with our replacment Garden Treasures cabana top, by the way 2nd one this summer!!!! And have had to buy new every year since we purchase this 600 dollar item from you! If your going to offer replacement parts at least sell the public the same one that came with their product~~~We could have built a nice wooden cabana off the back of our home with the money we have spent on replacement parts for this *** cabana~~ We were satisfied at first until we had to start ordering a new top every yr~~~~~~~~~ Make it right~~~~~
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Loss:
$400
Malayah Kao
map-marker Missoula, Montana

CSA 4

On 3/20/13 I was fired by Lowes which I have worked for 5 years for protecting the honor of a female employee. Of course the Dept MNG who caused the incident & then started the gossip around the store is still there much to the surprize of most employees. I do the right thing & pay the penelty for it. I'm 62 years old & will probably never be able to get another job. So on welfare I'll go & let thr rest of america pay for it. After 40 years of retail selling I get penilized for being a gentleman.
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6 comments
Guest

The same thing happened to me, I was fired also for nothing, I had been harassed by two co-workers for years, I was wrongfully terminated, I can not find a job, but the store manager that fired me, a month later he got fired, Lowes does not care anything about it's employees, I have never seen any company like Lowes, they hate their employees and want them gone if they have been there for 5 years or more, the only managers that get to stay at Lowes are the ones that are as hateful as the upper management, Lowes open door policy is a joke and used in a way to find people that complain so they can fire them. Lowes is going down hill fast and will soon be in very serious financial trouble, indications show that they are now hurting right now and that is why they are laying off so many people and so many complaints and lawsuits against them, look at "Lowes Lawsuits" on the internet and see just how many that they are, it is amazing how Lowes can have so many lawsuits in the past few years since the previous CEO left, the present CEO is running the company in the ground.

Guest

Sorry to hear this. I to am 62 years old and don't think Lowe's is the only company out there that treats employee's bad.

I too am being taken advantage of by my boss because he knows I have no where to go and I won't quit because that would screw up my pension.

These kids they hire as managers do not realize that one day they will be old and how would they feel receiving the same treatment. Good luck whatever you do.

Guest

I work for a competitor of Lowes. I stood up for an injustice a clear wrong in our system.

Instead of management fixing the issue I was being threatened about being fired. The management in any store like this is typically uneducated and horrible leaders. The sad part is they have way too much power too and they don't know how to use it.

Most of them just use it for personal gain and speaking out against it just gets you in trouble.

Guest

Sorry to hear this. Yes, you will be lucky to find another job.

What "goes around, comes around" and the Dept Mgr. will get his due.

You can go to regional, district or corporate with support from others in the store. Give it a shot and hope the best for you, from one old guy to another.

Guest
reply icon Replying to comment of Guest-627675

Good advice. 14 years @ Lowes.

Have had good, poor & bad managers.

The bad ones do eventually get their due. It just takes a loooong timmmmme!

Guest

I just came across this posting while searching for complaints about Bobs Discount Furniture. I'm sorry to read your experience at Lowes.

At 62 years old it was sad to hear of this. I do wish you all the best. I hope you consider possibly fighting this issue. I believe in honesty, karma, and other employees standing up for each other.

Reach out to your fellow employees for some help. After all it could be them one day.

Your friend on Long Island

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Anonymous
map-marker Fort Oglethorpe, Georgia

Damaged freezer and bad delivery service

I went into the store to purchase a small chest freezer. The smallest one had a clearance sticker on it. The floor model was damaged. I waited while the sales person went to the back to see if there were others available. When she came out, she told me that they had them in their warehouse. I asked the price and she told me that they were all on clearance. I waited a week for the delivery for one from their warehouse. When they brought it, it was the damaged floor model. I called and was told that "I was misimformed" and they would be glad to credit and rebill me for the new model (which of course costs more). So I have to go back in to the store and wait for another delivery. The freezer that was delivered didn't even have the manual in the envelope. Nothing was in it! Just an empty envelope taped to the back of the freezer. I had asked for delivery after 6 PM as I have to work weekdays 8 to 5. The first day the delivery guy called and told me that delivery time was between 2:30 and 5. I told him I could not be there. He said he would call the next day. He did and told me that delivery would be between 10 and 2:30. So much for the "hassle free scheduling" that is printed on the back of my receipt. When I tried to log in and complain, the web site said incorrect user name or password. And I know my user name and password!
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2 comments
Guest

Unreal. I work for lowes delivery.

We work 6-4 everyday and that is prob why we didnt wait til 6. You have a schedule you need to follow? No way is lowes delivery guys have a life outside of our job.

Glad you won't ever come back. :(

Guest

We bought that same small freezer, took it home, plugged it in, and bamm it worked. No manual needed to simply plug in the freezer.

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Anonymous
map-marker Old Town, Maine

Still waiting for my refrigerator

Ordered refrigerator 04-07-13 a long wait followed.Then I started calling and asking for order to be tracked.I got a form letter from customer care, then a form letter from store, the appliance dept has been calling and lying to me. 34 days living from an ice chest now. On the 04-29-13 I was told it was in and would be delivered 04-30-13.On 05-06-13 I was told it would be in on 05-08-13.On 05-10-13 I was told it would be in on 05-12-13Hello Thomas,I appreciate you contacting Lowe's.I apologize for the information given concerning the delivery of your refrigerator. I would like to get this matter resolved for you. In order to appropriately assist you, I will need for you to forward to me the store location of the purchase. Once I have received your information, I will have the Senior Store Management team to follow up with you.I look forward to hear back from you. Have a great day. Thank you,Robin H. Lowe's Customer CareI am writing in response to your inquiry on the special order fridge. I have left several messages both with Samsung and with our distribution center to give me an update on the status of your fridge. I apologize for the delay. I should hear something by the morning and will follow up with you then. We will get this to you as soon as possible.Thank youRick PerryAssistant Store ManagerStore 2291Brewer, ME
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Loss:
$2500
1 comment
Guest

Your issue is it's Samsung. It comes from Korea on a boat.

That's why your order is taking so long, it depends on how fast a boat can go across the ocean.

The dates you are being given are the dates from Samsung. Your issue is with Samsung not being able to efficiently get product over here.

Riad Ckg
map-marker Columbus, Ohio

Where do I even start?

My first issue happened when I bought a can of black paint for an exterior door. I asked for it to be mixed black. He said he had to have a color swatch for it. It's black dude. You add black. Anyways, I bought it, sent it out to my contractors and they didn't use it because it looked purple. I brought it back and calmly asked for it to be remixed because it wasn't black. He promptly continued to tell me that they don't refund tinted paint. I said I didn't want a refund, I wanted my paint to be black like I asked the first time. He put a small dab on a piece of cardboard and dried it. He then showed it to me and said this is definitely black. Frustrated, I leave and go ahead and paint the door against my better judgement. It turned out to be blue. Next day, I go in to return some stuff that we didn't use on jobs. I walk up to the return desk and the lady asks if anybody saw me come in. How am I supposed to know? She continues to act suspicious and asks if I have a receipt. No I have a mylowes card I say. She puts the phone number in and says none of the stuff is on there and they won't return it without a receipt. Later I find out its because the cashiers have been using the wrong screen to enter the mylowes information. So now I have a bunch of stuff I can't return because I was told my stuff would be on a mylowes card and it's not. And just today I went to walk through a house that is supposed to be finished by Friday (2 days) and the walls are the wrong color because they sent me the wrong paint. My guys painted the entire house the wrong color. So now I have to waste more money and time fixing this problem that shouldn't have happened in the first place. AND I used to work at Lowes, so I know that getting things right isn't that difficult if people would actually do their jobs right. Needless to say, I am a bit frustrated with Lowes and am considering taking my business elsewhere.
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Loss:
$1000
3 comments
Guest

I work at a Lowe's store and I know for a fact we take back almost anything. We recently took back a sump pump that we could never have sold.

It was made entirely of metal, no receipt, we just used an item number for a sump we presently sell and then through the pump into the trash compactor. Sure it was a loss for Lowe's but oh my we did make the customer happy.

Some of this return without a receipt stuff is actually theft.

Guest

I laughed very hard when you thought mixing black was as simple as putting black paint in. Watch the colors that go into mixing white once, you'll even see black go into that. :grin

Guest

if you worked at Lowes, you should know that they need a swatch with a number to enter in the paint machine so a formula can be made. You selected the paint color.

What does the paint in the rest of the house have to do with it?? You wanted black for the door, did you paint the whole house black.

If not, I'm sure you or someone else has selected that interior paint color. Sooo...get over yourself and quit blaming others for your lack of judgment in color.

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