Lowes Reviews and Complaints
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Lowe's service is lousy; 3 cancellations | Lowes review from Des Moines, Iowa
Took 3 trips to Lowe's to buy a storm door. No one would wait on me. Finally had to demand service. Set appointment for measurements -- cancelled twice. Have yet to see installer, they have cancelled 3 times now. Scheduling person tried to argue with me. Store manager took one hour to check on another installer and then expects me to take a day off work and wait for them. I still don't have the door. I will not be going back, and I have been a customer for many years. And I will tell my friends and family about the *** service.
Unprofessional warranty service | Lowes review from Greensboro, North Carolina
I would never buy anthing from Lowes again that requires an warranty. On 7/20 my refrigerator broke down I call the warranty and they sent out app.+. the gut came in my home he wasnt friendly at all, i went down stairs so he can handle his business. 45mins. later he calls me upstairs and starts to go ffo on me in front of my kids,to react would have been a bad mistake for me. so i call and made a complaint. a few days later they sent out another mom and pop tech. dont get me wrong I have nothing agaist one person company,but a gaint like Lowes should be using better tech. so the second tech comes out and open the refigerator door and says: this unit is unrepairable. *** this *** didnt even plug the unit up. the 3rd service tech.comes out plugs the unit up unplugs it, *** both panels and say: it looks like a tech. drill *** in the freon line to see what was going on the the line, and the fan is out and the motherboard needs replacing.in any event you're covered and i'll oder the parts. make a long story short we went over 3 weeks with out a refrigerator, sure they replace the unit and paid $250 for food loss. but that is not good enough for me, I wish to be compensated for this ordeal. I was told I drill the hole in the line. i was told a gift was sent out, then i call back to tell them the parts are here but i dont need them, at this point i was told the gift card was cancelled. no one knew what the other was doing, no one check the notes from the GE service tech. and he was the only true tech. in the 1st. place. this is BS. I'm seeking $3,000.00 for compensation
Lowes Gift Card
Purchased a toilet (Standard brand)and installed by Lowe's. The lid to the tank didn't even come close to fitting. All I get is the runaround from the Lowe's install department located in Northport Alabama. All they are worried about is if Standard will refund them the 70.00 install fee. Not that they are loosing a customer that has spent thousands of dollars while remodeling their home. I've asked they come today and get the toilet and refund all my money. I'm on may way to Home Depot now. Very disappointed in Lowe's.
The Worst Store/ Store Mgr Ever!!! | Lowes review from Winthrop, Massachusetts
I have recently been terminated by a Lowes here in Massachusetts. The name of the store manager I worked for is Mark Gullotti. I have NEVER, in my life, met such a demeaning, unprofessional, unethical, ingenuine, heartless, ***! Typically, with large corporations, you find that people fairly far up the ladder are "removed" from the daily happenings within the company, and are unappreciative of the hard work of their employees. (a good example of this is that new show, "Undercover Boss", which shows CEO's and such going undercover to see what the daily operations are like in their stores, factories, etc.) What's unbelievable, is that a Store Manager can be this removed and blind to the actual issues within his own store! He is completely unappreciative of his workers, any praise that he does give- seems completely forced and fake, his main concern is not for the relationships created with his employees & customers, but rather his bonuses! And what he doesn't understand, unbelievably, is that the 2 go hand-in-hand. You HAVE to take care of your customers AND your employees to make money! He has surrounded himself with braindead managers that won't question his shady business practices, has aligned himself with the District Manager and has the HR Manager wrapped around his finger. Thereby protecting himself from any backlash from disgruntled employees. (many of which have filed complaints) DON'T SHOP @ LOWES IN SAUGUS, MA! Don't let this *** make his bonus! And if you've had a bad experience shopping there, call 1--800-44-LOWES and report it!
To much to list here.. | Lowes review from Porter, Texas
i have been a customer of lowes for 15 years was in there eveyday! had a credit card but never used it until a year ago been paying cash for eveything i have electrical buisness. been paying 100.00 a month every month on the 8th month since i charged $1.200 got behind one month was charged $30 paid it and the balance off and lowes canceals my card. lowes are guilty of way more. even accused me of stealing a tape measure that was bought there a year before i hate lowes now, will go to home depot ace hardware anwhere but *** lowes!!!!! and dont trust those guys that work electrical they will get you and -?? killed the ones in kingwood texas for sure....
Stress Reliever | Lowes review from Apollo, Pennsylvania
Would I be allowed to post my complaint on your site? I might try just to see how long it stays there remembering to print the comments each time a new post is entered. Writing under assumed names, mine included. Posting sexual: vulgar; disgusting; malicious things about me and putting my family in danger. I asked for this to stop, but I have not heard from anyone at this web site. They did remove the forum where this started and I questioned as to why. You allow them to continue this despicable behavior on your site and I have no choice but to defend myself in the best way that I can. As I have forwarded this information to the EEOC, I think you may be interested in the following information as well: U.S. EQUAL EMPLOYMENT OPPORTUNITY COMMISSION Pittsburgh Area Office William S. Moorhead Federal Building 1000 Liberty Avenue, Room 1112 Pittsburgh, PA 15222 (412)395-5902 TTY (412) 395-5904 FAX (412) 395-5749 Writer's Direct Dial 412) 395-5865 Frank.Rodia@EEOC.gov Dear Ms. Romansky: I have been assigned to investigate your case. This is in response to your request for a reply, and to let you know that I have received the materials that you recently sent to the EEOC by email. My contact information is listed above. Sincerely, Frank E. Rodia Investigator npwj
Lowes Refrigerator is a Lemon
We bought a GE profile refrigerator at Lowes 2 years ago. It has had to be repaired 4 times, since then. Four times in 2 years, we have had spoiled food, water all over the floor, and an average of a week without a refrigerator. In researching it I find that GE has had something like 2 recalls on their refrigerators, so I shouldn't be surprised I suppose, and yes we should have done our homework better. The real disappointment has been Lowes. We have shopped at Lowes a lot because we thought they had good customer service. With the refrigerator, it has been an ordeal. First they delivered a refrigerator that didn't work, had cut wires inside, and had stains on the shelves. The repairman said "Oh yes, this is the refrigerator that those other people sent back". We returned it. Then they delivered our current refrigerator, which of course has died 4 times. The good news is that we bought the service plan, which includes a "lemon law". The bad news is that lemon law doesn't seem to mean anything, in reality.
Item purchased 7-29-10. Arrived and was in store since 8-12-10. | Lowes review from Newberry, South Carolina
My product was in the store since 8-12-2010. No one contacted me or advised me that it was in, my contractor was finished and gone so I had to bear the cost of having it installed. When I checked on it, the product was in the store and no one could explain why I was not contacted. I am very disgruntled at this act of noncommunication, and Lowe's Incorporated shpould bear the cost of the installation of my appliance. To date, I have not had a response from them since I picked up my appliance on my own as i told them I would, just that they did not contact me a promised.
Does not back gaurantee of products and installation | Lowes review from Lee's Summit, Missouri
Materials purchased for kitchen counter and had installed by Lowes. Within a few weeks the glue on the seams gave way and the seams opened up. I called and the installer came to look at it. He said he told me the seams could not get wet. Lie #1. The woman who sold it also never mentioned that the seams could not get wet. It is a kitchen counter and both knew seams were within inches of sink. Lie #2 by installer was that seams opened because of "standing water." Does not happen in my kitchen! Home Depot and another seller and installer of same product guarantee that seams will not open if properly measured, installed, glued and sealed. Workmanship was poor and installer tried to lie his way out of being responsible. Multiple phone calls were made, but not returned.
Turned away for 34 cents | Lowes review from Mobile, Alabama
I rent out houses so I frequent Lowe's about 2 or 3 times a week. Upon checking out, I realized I couldn't find a portion of my money. My total was 21.34 and I had 21.00 in my hand.The cashier told me that she didn't care if it was 10 cents and suggested I ask someone in the store for the change.It should come as no surprise that I am black.I spend at least 30,000 dollars a year at the Lowe's on the beltline in Mobile,Al and I was turned away for 34 cents.
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