Lowes Reviews and Complaints
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Lowes and GE
I purchased a GE washer and dryer from Lowes a year and a half ago. My warrenty was out in one year. One day while washing a load of cloths my washing machine just stopped working. After calling a service company (A GE certified company) to my home, I was told that I needed a motor and a trans. The service company also informed me that the model of machine i have has had problems since it came on the market, he said he has replaced hundreds himself. I was pissed, just like the service man said, there is no way that GE does not know that there is a problem. Did they send out a recall and make it right for the consumer? NO, they did not. The two parts I need cost more than I paid for the machine. So I called GE customer relations and told them how I felt in so many words, they did offer to pay for the parts but not for labor. If i had the machine for 5 or more years then ok but only a year and a half i should not have to pay for anything. I also called Lowes because they sold me this product and they also no there is a problem. Why would u sell your customer a bad product?
Lowes in Newark, New Jersey - Joseph saberi i emailed about him and to date no response
i emailed about a district manager about month ago and to date , no response on wht had happened. i like to no why i didnt get a response, cuz he is a lousy district manager with no ways of talking to a consumer who has purchased thousands of dollars from lowes. i would like a response asap it was about a fense i had a contract for and all expunged from computer as i have asked for after measuring for a fene and making a contract it was denied by a phone call saying couldnt do it cuz i had an ing pool that a salesman overlooked
Lowes in Iaeger, West Virginia - *** Eater Ripoff: Will not honor warranty on *** eater
I purchased a Troy-built *** eater from my local lowes store, used the 2-cycle oil that came with the unit, and got less than 15 minutes of run time before it burned out. When I contacted Lowes, I was told they would send it off for repair. After 2 weeks I was told, the unit is too dadly damaged to repair, because the mixture was too lean. Now they want me to pay an additional $45.00 for a unit that is scrap. Customer service at Lowes has deteriorated in the past couple of years to the point that I will drive an extra 20 miles each way to avoid dealing with them any more.
Lowes in Oklahoma City, Oklahoma - Lousy employee stole fencing sale out from under me.
Went to the Central Oklahoma Lowe's on May Ave on April 12th, 2010 to buy a Vinyl fencing that was on sale. After 10-15 minutes of trying to even find a sales associate and locating the sale item (the worker couldn't even locate it, I had to!) we had to wait for fork lift to be found, and the item to be lowered. No sooner had that happened, another sales associate was with another customer buying the same product. She claimed to already be helping these people. She proceeds to take them 1st to the check out leaving us shorted 2 panels for delivery because she got ahead of me. I was so pissed but, that's not the end of the story. Because my order was shorted, we were to receive the additional panels the next day with the delivery from another store. This didn't happen and my contractor was told that they would be getting them from another local Lowe's and delivering them to my home. This never happened and when I called to speak with the delivery manager, he didn't know what happened, somebody dropped the ball. Matt got an ear full from me and finally arranged to have the additional fence panels brought from another store (which they should have done with the original delivery) the same day when the fence was being installed. The sales associate that helped me did complain to his manager who basically didn't care about what the woman did. Even though I never had this bad of an experience with any home improvement store, I will not be shopping at Lowe's any time in the near future, guaranteed! Spending thousands of $$ didn't buy good or fair customer service period.
Lowes Delivery Service
Lowes in Indianapolis, Indiana - The employees need to be trained properly
I went to Lowe's to buy some landscaping timber and a store employee came towards me and instead of asking if I needed help just looked at me and keep on going didn't say too words to me so I finally had to walk around until I found some one and I was told that (I don't work in that area)Which I is fine but the person in question could have called some one who does work in that department on his radio but he didn't and walked off again I was left in the cold so to speak and as much money that I have spent there I figure I should have been able to at least ask some one where the timber was located so I left and went to Menard's and guess what I got treated like a customer instead of a fixture.
Lowes in Nashville, Tennessee - Have not recieved merchandice purched it has now been over a month I have already made payment
I Carolyn Neff Opened a Lowes account on 4/4/10. I purchased a riding lawn mower & a trailer in the amount of $1624.55 I had to make arrangements to borrow a trailer to pick the lawn mower up.I was told the trailer would be in stock on the fallowing Thursday it still is not in stock .I want the trailer I purchased & I expect to be compensated for the extremely long waiting period I still haven't got the trailer & the customer service give me a run around & could not tell me any delivery date.Carolyn Neff
Lowes Delivery Service
Lowes in Ozark, Alabama - Pissed with custom service
i have paid 4762.32 for windows from your company. i was suppose to get windows install last week which was the end of april. i was told the windows would be install starting may4th. today is may 5th. the worker promise me he would be here at 8:30a.m. 0n may 5th. it is 9:38 on may 5th i have not heard from the wroker yet. i got a call about an hour ago from lowes north in dothan,al. telling me the windows had left the store heading to ozark. no windows as of 9:41a.m.windows was estimated to be completed by 7-16-2010. i ordered the windows on 4-16-2010. it does not take two hours to get to my house from lowes north in dothan,al. Bobbie Anderson ozark,al.36360
Lowes in Providence, Rhode Island - Service ***
I went to Lowe's to purchase color stain, poly, and all the tools to go with it. I am using the colored stain in the interior of my home and wanted help chosing a product. I went to the paint counter and the man said to me," you can get help from that man down the isle." I went down the isle and the man said there are colors on the wall and walked away before I could explain. He disappeared!! So once again I asked the not busy man behind the paint counter and he said," can have the other man paged to help you?" while he sweapt the floor behind the counter" I then saw the other man off in the distance and asked him about polys, he says you can choose from what there. DAH I want your help, while he stood there sorting stuff in a carriage. He gives me a look, I said I would like some help. He just didn't want to help me. Home Depot would never do that.
Lowes in Greensboro, North Carolina - Records Retention Department
After numerous emails and phone calls trying to obtain a receipt for a purchase over 1500.00 in 2006, I am getting nothing but the run around. I am trying to determine if there was an extended warranty purchased with the appliance. It was a gift, and I do not have the receipt. They asked for the same information so many times and then come back and say they need the very same information again. All I want is a copy of the receipt. It shouldn't be that difficult. Lowe's should hire people who finish high school, in my opinion.
Lowes lied to me
My wife checked at Lowes on the availability of an extension for a 21" sun tunnel and was told by that they were a special order item. She wanted to check with me before she ordered and was told that the order could be called in when she got home. Subsequently, I called the store to order the item and was told that Ken in millwork would call me within 1/2 hour to get all the pertinent info so that the extension could be ordered. This was about noon on May 1st (Saturday). On Sunday at about 9 AM I called Lowes and was told that the gentleman who was supposed to have called me would be at work at 1 PM. The person that I was talking to at that point took all the information needed to order the item and said that it was taken care of and I would be called when the item came in. I then talked to a store manager to see if he could find out why I had not been called the previous day. Some time after 1 PM when Ken came to work and called me to apologize for the missed communication and said he had mistakenly missdialed my number twice and left a message both times. Out of curiosity, I called the number that he said he had dialed and left the messages. The number was not even in service. I then again called the store manager to pass that bit of info on. I guess Ken lied to both he and I. The manager, of course has not had the courtesy or the guts to call about this situation. kbsj
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