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2006 I got a Lowes Credit card and faithfully have paid it even paying more than minimum needed. Recently I went to Lowes to purchase tile to finish the renovation on my bathroom. To my surprise my account had been closed by the company. The reason according to a...
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6 comments
Anonymous
#675889

Bring wipes!!!!! Lowes is a FAMILY Store!!!

In fact, Lowes has wipes at the entrance... You should use them anyway!!!!

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Review
#161999 Review #161999 is a subjective opinion of poster.
Loss
$1300
Bought items from the Newport News store and an employee said that they checked on the item to see if it was broken (Johnathan Everman)and so we bought the items went in on 11/14/09 to pick up the items and both of the 2 that the Newport News store had were broken, so...
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2 comments
Anonymous
#88115

See I work at a retail store as well and know that customer service needs too be addressed. My issue is that both of these store employees and top management all had a careless attitudes. All in both of these stores the employees states that they checked out the product and it was not damaged, but when I go in to pick it up, it is clear that no one really looked at the product, box never opened but clearly damaged and the product is damaged inside. DON'T LIE TO SOMEONE AND TELL THEM YOU CHECKED OVER THE ITEM AND IT IS NOT DAMAGED WHEN YOU REALLY DID NOTHING!! Even the managers had the I don't care attitude. Retail means you must have people skills, if you don't, don't do retail.

I have worked in customer service at a retail store for the last 6 years!!

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#161971 Review #161971 is a subjective opinion of poster.

Lowes in Missoula, Montana - Sold Textured Paint offered incorrect Roller..

Do not even bother with complaining at Lowes.com. Got no satifaction from Store Managemet @ Store #2277, when was recommended a roller for a special textured paint. Paint clumped, and when I returned and ask about the problem, the Team Leader in the paint dept. stated that the wrong roller was used and showed me what was to be used correctly. I complained to management at the store and got no assistance. You can only imagine what the clumped paint did to the wall of the new house I had just moved into. In a few words... Store Manager worthless, Team Leader Priceless.
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Review
#161744 Review #161744 is a subjective opinion of poster.
Loss
$45
I am extremely upset with the fact that my credit limit was lowered from $2500.00 to $1470.00 in less than 24 hours and without any notification or justification. I looked at my account online on Friday, November 6th and had over $1000.00 left to utilize. Went to...
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5 comments
Anonymous
#136493

I just found out that Lowe's lowered my credit line from $2500 to $500 my balance is $470, so I have about $30 available. I had to find out in front of a bunch of people at the checkout when my card was declined for a $38 purchase.

I was so embarrassed. Well, I'll just pay it off and have one less card to carry in my wallet.

Lowe's really needs to look at another bank to offer their cards. I imagine GEMB is predicting even more economic disaster to come with this president we elected.

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#161469 Review #161469 is a subjective opinion of poster.
On 10/31/09 , I recieved a home equity line of credit with a new check book to use. I Went to a Lowes store in my small home town. I spent 4 hours looking for several items (over 40 items). I wrote a check to cover the cost. Certegy Check Services uses a faulty...
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13 comments
Anonymous
#1748577

It Is to, Its #%%& well Lowe's fault and for you security freaks I would rather bust you In the face than explain the situation to you, I guess you Never had to deal with a bad situation as having to deal with 100 degree weather In a car with No Air conditioner and your at the store and your bank Is on the other side of town, really Its you security freaks that Is messing Us all up Its time The Customer Is always right again, Not the corporation Is always right and The Customer Is always wrong, oh and I would leave that worthless church find one that Truly Believes In God, and A Church that believes September 11 2001 Was Controlled Demolition An Inside Job

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Review
#160847 Review #160847 is a subjective opinion of poster.
Loss
$660

Lowes in Dallas, Texas - Fl manager should be fired!!

Shame on you for allowing a manager to fire the FL employee.!! Have you never read the 2nd Amendment to the Constitution? Who over-sees the hiring & training of your managers? These managers radiate their attitudes to their employees who unknowingly develop these same attitudes. I remember the opening of your first stores. My husband's club bought stock in a then "progessive" company. Each year seems to bring a decline to that company. Your stores now have a "junky" aspect. I will now, along w/ many, many others, drive on by to LOWES where there is no such problem.
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#160487 Review #160487 is a subjective opinion of poster.

Lowes in Anderson, Indiana - Wouldn't give money back

took copy of canceled check in, they still wouln't give money back, have made 2 trips, they got their money from my bank, took item back to store, they wouldn't give money back. Said had to wait 15 days. I took proff that they had their money by canceled check. They still wouldn't give money back. Not a good policy. With the price of gas, they expect people to make several trips, I don't know of another store that does this. If I didn't have prof that they had their money I could understand, but not with showing them the copy of canceled check. I will not shop there anymore. I will give my business to another store, and I will send a message to all my e-mail friends to not shop at Lowe's, and why.
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Review
#160182 Review #160182 is a subjective opinion of poster.

Lowes in Middleport, Ohio - Window Installations - Logan WV

My mother-in-law had Lowe's install 4 Pella windows. The windows are great. However, the installation looks TERRIBLE!!! There is no window ledge & some of the trim was cut short. Instead of recutting the trim strips and boards, they just caulked the gaps. The windows were purchased in Logan, WV. If you buy windows from Lowe's of Logan, WV, get your own installer. I am truly displeased with this Lowe's. The manager promised to follow-up with us and has still not gotten back to us. Before it is over, Lowe's will probably blame Pella. Again, do NOT let Lowe's install your windows.
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4 comments
Anonymous
#116853

We are getting ready to purchase 15 windows and install from lowes of beckley ,pella, what should we be aware of for our protection this is a big purchase for us. they have already measured and gave us an estimate, now what

Anonymous
#108785

haha lowes for windows, shouldve just went to sears. there installer put in windows one day and sinks the next, should have called a WINDOW COMPANY, im sure you overpayed as well most of there products are cheap and generic. Yes even pella has cheap and generic windows that they would never sell to a cutomer only to large department stores, who want something cheap and generic.

Evoke
#100604

Your problem isn't with Lowe's. It's your contractor you need to be mad at.

Whenever you purchased your window and whenever your bid came through the Installed Sales department, a contractor accepted the bid and at that point he claims all responsibility for the project. Lowe's really doesn't have anything to do with your problem but because they care about their customers, they will do what they can to keep you happy.

Charleston, WV

Anonymous
#82815

www.lowesceo.co

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#160160 Review #160160 is a subjective opinion of poster.

Lowes in Philadelphia, Pennsylvania - Lousy product supplier

90% of the time i shop at lowes i can not find the product needed. it seems that they need more educated people too order the right products. if you are lucky too find what you need . you cannot find any of the accesories to go with it.i am talking about every day items. plus the store i deal with is the only supplier in the area. or i would shop other places. they drove out the other building suppliers. and now they cannot stock the right supplies. also do not even try to ask an employee a question. they do not have a clue as to what you are asking 60% of the time
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3 comments
Anonymous
#230165

Bill Lowes isnt the only person that sells poulan so its not their fault...yet another example of someone being ignorant about whats going on? People shop where the best service and prices are..so if any small business wants to compete then they have to be friendlier and have better prices.

and for your question about dept.

jobs..they have people in every dept and they are trained for that dept. It would be impossible for someone to know everything about every dept....but of course it sounds like you wouldnt need any help anyway because you obviously know everything!

Anonymous
#84521

Keep the local little guys in business!These major chains are here one day out the next. I agree, they should hire people that know what their selling.

The computers may be ordering what is selling but, someone has to be the buyer, whoever they are, they should keep quality in mind also.These stores claim to be here to service us. Why is there 40 employees walking around, why is there different department jobs???? Because they are hired to sell us what we need or there wouldnt be a need for them.I purchased 2 different pieces of outdoor power equipment from Lowes, a blower and a chain saw. The blower never started and the chainsaw was just plain dangerous.

Never go up into a tree with a poulan. Shop local service is great and they stand behind what they sell.

Anonymous
#84162

The computer automatically orders stock when it runs out. What exactly was it you were looking for...the truth be known it probably wasnt an everyday item...and most times its the customer that is uneducated or just misinformed about what they are doing and they blame it on the worker for not agreeing with what they think they need! I shop there all the time and I'm never surprised at how ignorant some people are and how they act because an item is out or the employee doesnt know exactly what they need...but yet they dont even know what they need.

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Review
#160077 Review #160077 is a subjective opinion of poster.
Had a tile floor installed by Lowes and the installation was very bad. Lowes gave us a very hard time to fix the problem and after one year they refunded some of our money. Numerous tiles were not level, grout was not installed correct and some tiles are loose. Make...
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10 comments
Anonymous
#412911

maybe someone needs to figure out that a company like Lowe's is not set up to do jobs right. They are not accountable for their subs the way a local store is. www.chooseacoop.com

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Review
#160008 Review #160008 is a subjective opinion of poster.
Loss
$25000