Lowes Reviews and Complaints
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Lowes review in Chicago, Illinois: Lowe's lies
My husband and I ordered carpet for our house on Sunday, April 4, 2010, at the Lowe's store in Bloomington, Indiana. We were pleased with our purchase and with Paul Bray, who took our order. On or around April 15, we were told that our carpet would be installed on Thursday, April 22. Although we were paying for the installers to move our furniture, we were told to move everything except for the large pieces of furniture, so I took Wednesday, April 21, off from work to do this. It was a time-consuming task. On the morning of Thursday, April 22, my husband received a call from our installer telling us that our carpet at Lowe's in Bloomington was so damaged that none of it could be installed. It would have to be reordered. When we spoke to the people at Lowe's in Bloomington, we were told many versions of the story. At first, it was strongly implied that the carpet had been delivered damaged. When I asked why the delivery had not been inspected, I was told three different things: First, store employees did not have time to inspect deliveries. Second, store employees assumed/trusted that the supplier would send only high-quality goods and inspection was unnecessary. Third, the carpet had been damaged during shipping. When I mentioned that my family, in their manufacturing business, finds it good business practice to make sure that their customers' goods, upon delivery, are high quality, I was hung up on. During a subsequent telephone call (I believe I was speaking to Guy), I was finally told that the carpet had been damaged at the Lowe's in Bloomington. Apparently, it had been put on some sort of storage rack incorrectly and had been torn when it was being taken down. I had no way of knowing which of the many stories was the truth, and at this point it didn't really matter. No one seemed to care whether we would get our carpet or not. By the way, by this time I had already made a payment on the carpet. We later spoke to our installer, who happens to be a former student of my husband's (who teaches at Martinsville High School). He said that the carpet had not only been put on storage racks incorrectly, but that after it had been torn while being taken off the rack, it was repeatedly run over by forklifts. We were told that our carpet would be reordered and a "rush" would be put on it. We could expect it to be delivered in two weeks, around May 6. Unfortunately, the carpet was not ordered on Thursday, April 22, or Friday, April 23, or Saturday, April 24, or Sunday, April 25, or even Monday, April 26. Because we had moved all of our belongings from our bedrooms, living room, hallway, and entryway, there was nowhere for our daughter to put her belongings when she moved home from college on Sunday, May 2. It was imperative that we have at least the carpet in her bedroom installed by Saturday, May 1. On Monday, April 26, my husband and I went to Lowe's in Bloomington to see if any carpet in stock would be acceptable for installation in our daughter's bedroom. All carpet in stock was very unacceptable. We spoke again with Paul Bray, who was intent upon helping us get satisfaction. At this point we found out that not all of our carpet was damaged and that enough undamaged carpet was available for our daughter's and our son's bedrooms. Our installer agreed to put it in on Saturday, May 1. As we left, Mr. Bray assured us (without our asking) that we would be "compensated" for the delays and other problems we had encountered. Of course, no more has been said on that subject. The remainder of our carpet was installed on Saturday, May 8. Even though most of our furniture was not returned to its place after the carpet was installed, we were happy to finally have it finished. On Tuesday, May 11, a vacuum run over our new carpet pulled up ALL the seams: a long one in the living room, one between the living room and hallway, and each one between the hallway and the three bedrooms. I called the Lowe's in Bloomington on Thursday, May 13. I spoke with three men in the flooring department, all of whom were cursory to the point of being rude. I spoke finally to Guy, who offered neither apology nor sympathy. He only said that he would contact our installer, who would contact us. We have heard nothing since. The seams in our carpet are pulling farther apart, to the point where I do not believe they can be fixed easily. To put it mildly, we are exceptionally displeased with our experience with Lowe's. We still, however, expect to find satisfaction. I believe that the contract we signed assured us that Lowe's would provide quality carpet and quality installation. We await your compliance with that contract.
Refuse to sale to sale 2 stacks of OSB,because we dnt buy our shingles from Lowes
My dad and I went to lowes today,about 3:30. We wanted to buy 4 pallets of OSB"plywood"....Well the store manager said that we cld not,but more then 2 pallets....Well my dad went ahead and bought 2 stacks of OSB..... ABOUT 5:30 WE went bck and i wanted to get 2 stacks of OSB too....Well they refuse again because my dad an I was there earlier,so one guy said to us go talk to the other manager,so we did....Manager came out an said no,I told him that my dad bought the other 2 but i was also wanted 2 buy 2 stacks of OSB,because i am buildin a 32 X 50 building,i need bout 130 sheet of osb....He refuse to sell,because i was with my dad earlier and he said that we didnt buy shingles from Lowes so there for he wld not sell us,none.........said if we wld buy our shingle from lowes then he wld sell us more osb...........also said we was not able to buy no more osb for at lease 1 or 2 weeks.....my dad said he was coming bck tomorrow because we needed more OSB...... AND MANAGER SAID NO,we cld not buy no more.........Our friend said that u bought 2 stack for his house earlier today an was nothing said........also manager said( he as where do u buy ur shingle from we said ABC,,then he said well go buy from them,,we said they dnt sell OSB,,,JUST ROOFING.......he also ask my dad how much money did he spend at Lowes....... after 30 min,he said he wld sell me 2 stacks of OSB,BUT no more for at lease a week or so........
Lowes review in Baton Rouge, Louisiana: I purchased a generator from your store in the Cortana Mall ,Baton Rogue LA .no delivery
I purchased a generator from the Cortana Mall in Baton Rogue LA store in June 2009. The store attemped to deliver when I was not at home. I called about delivery and was told "let me check my camera", that was in January of 2010. What is the problem?I have a copy of my check indicating the store cashed the check. There is a problem about the honesty of those working in this store. Please check as to what happened. If you cannot find the generator refund my money.Hopefully, this is nothing more that a mis-communication , not honesty.
Lowes Home Improvements Screwed Me
In early April 2010, Lowes home improvements had a sale on building materials. I bought some of the stuff I needed and told them I would pick it after on or about May 10, 2010. I went back to on LOWES MAY 21, 2010 and wanted to order more material andd have it all delivered.When They looked for my previous order, I gave them their store receipt from my Lowes credit card.The assistant Manager looked on his computer, but could not find my order. He then went to pull out a delivery receipt book to see if my order had been delivered, even though myself and my wife told him we never got the goods.He then proceeded to tell me that someone from their store called me and that I told them I had gotten the order. When I asked what # and what date they called, I was told that I had been contacted on May 13 on my cell phone. I pulled out my cell and pulled up the received calls log for that date and showed the Asst Manager the call log. There was no call from lowes. Anyhow, after 2 1/2 hours we finally got it straightened out, and I placed another order to be delivered on Friday May 28, 2010. When asked I told them a morning delivery would be better. I called Lowes at 6:35 am on the 28th to make sure my order was going to be deliverd. I was told it was on the truck. my wife called me at 11:00am and said the delivery still had not arived, si I told her to call Lowes and talk to the Manager, which she did. She was told that the order was not even on the truck yey and was scheduled for an afternoon delivery. I was pissed when she called and told me the news. I called Lowes What a joke Customer care, the young lady was asked for the Top Person, a VP or otherwise who was in charge of customer complaints, she passed me on to her Supervisor, I advised him that I wanted to speak to the horses mouth not the other end. He finally agreed to put me throught to the Executive offices. Some guy named Brian assured me that either the store manager or the District manager would be in contact with before 5PM. Shock and Surprise, no one called me. I stopped at the store on the way home at 5:10,I was advised that the store Manager was gone for the weekend. Obviously little chumps likee and my $1200.00 plus order doesn't mean *** to Lowes.I have spent about $10k at that store in the last year, but no more. Public BE AWARE, LOWES HOME IMPROVEMENTS DO NOT CARE ABOUT YOU, they will gladly take your money and then forget about you. Unfortunately at Lowes, Customer service has gone the way of the DINOSAUR, OBSOLETE One Former Pissed off Lowes Customer. PS I cut up my Lowes Credit Card
Lowes Delivery Service
Lowes review in Elizabethtown, Kentucky: Terrible service in paint department mangement included
my husband dropped me off at Lowes and took our daughter to Wal-mart and then he came back went to the lumber yard bought the lumber to build the deck loaded it came to find me and I am still waiting to get my paint .During this time I have had 3 salesperson to wait on me none finished what they started.So I go to get the manager he comes over to help out never tries to find out what is wrong with assisiting me he does 1gal of paint mixing for me . brings it over never wanting to listen to what I had to say.Is this how customers are to be treat. If so I will be more than happy to go to Home Depot
Lowes review in Southport, North Carolina: ***-h.o.l.e Lowe's Customers
I am sick and tired of you *** coming in the store. Several of you idiots made me ring up a 4600 delivery order and made me screw it up and on top of that you were rude and made me cry. Why can't you *** go to Home Depot? I don't want any of you here. I hate serving you and smiling a fake happy smile just so I can earn money for kissing you a.s.s.es. You all suck cox. Period. You need to get lives and quit being so *** rude to us all day long.
Lowes does not care about their customers
I ordered carpet from Lowes almost a month ago to be installed in a condo I recently purchased. This has been the biggest battle to get it ordered, delivered and installed. I have been told lies, or told nothing at all, not been informed of delays in the production of the carpet until I called the store. Employees don't call you back or do what they promised. After several weeks of waiting for the carpet I was told I had to choose another carpet and it would be sent out immediately, that's wasn't so either. In fact, it's a week later and they still don't have the carpet. I was told installers were on standby to install the carpet as soon as it arrived but that's not so either. They still haven't installed it and said it will be another week before they can get to it. I am through with Lowes, they got my money, but not again. They absolutely do not care about their customers or give any kind of customer service or strive to make situations like this right. I will close my account with them and go elsewhere.
Lowes review in Dallas, Texas: Sales associate
I am an employee of Lowes and I found that there is discrimation. I was hired to be a commercial sales specialist. Only to find that I was a cashier/csa. The commercial specialist in my dept. where able to sit around and get upset with me when the call list was not done. I was hired to be an apartment rep by the store manager. After his contract was up (2 YEARS BTW) I was only there for less than. I was sent on my way after filing sexual harrasment charges against my sales manager. Not only did I but others as well. Lost my Job asked for a transfer and denied. Told no job available.
Lowes broke my foot
I went into Lowes in LUMBERTON, NC on Jan. 10th. to buy a fan. While my wife was looking at them, I went to look at some lumber for a table. I noticed that the yellow belts were on the floor at both ends of the isle, (where they had been working and had the isle blocked off earlier) I put my hand on the eyelevel shelf for balance to look at a table top below. A giant pressed board 3 feet wide and 6 feet long crashed down on my right foot and broke it completely across. I told the manager and he filed a claim. Today, May 27th they called and offered me 350.00. That won't even pay for the shoes I have tried to wear. My foot will never be the same width again. I went through 3 months of pure ***, and it still hurts today. If you love shopping at Lowes, then by all means do it. But if they hurt you... YOU ARE SCREWED.
Lowes review in Albemarle, North Carolina: Did not listen to me and wasted my time
I called the store to order materials for a roofing job. It took me three calls and speaking to the manager to talk with someone in commercial sells. Next, I get a complete *** that attempts to handle my request. Well, I am not sure how much attempt he made because he seemed to totally ignore my end of the conversation. In my opinion he wanted to make the sell and get off the phone. I had to call customer service after getting off the phone with him to get information I should have been able to get with him. He basically cut me off after he had the order entered into the computer and hung up on me as I was trying to ask him something. I was so angry. I called back because I wanted to have the order verified. I spoke with a store customer service representative because I did not want to speak with Roy again. She was not much help either, but at least she was nice and called me Baby at the end of our conversation. I tried to call and complain, but I got the run around and ended up speaking to all the wrong extensions. In conclusion, I am not confident I will recieve the correct materials even if the order was entered right by Roy. I may call back and cancel the order and call Home Depot. What a waste of time on my day off.
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