Lowes Reviews and Complaints
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I hate lowes on 121 jefferson hwy
I went i on my normal shoppin spree and i was seekin help out of all the management in there a cashier name leslie helped me then i returned back to the store on monday and i asked for her and the cahier laught o she got fired i said uh she says yes for returning a shop vac bac in march 2010 but she didnt know it was against policy despite the fact it was to different prices bull *** she never missed a smile the best worker i came across but im gonna report this matter to corporate myself cause i know theres more to this story a good hard worker fired...
Purchase John Deere Lawn Mower | Lowes review from Chicago, Illinois
In March 2010, I purchased a John Deere Lawn Mower. After three cuts, the discharge a assembly melted apart, I took it to Tonys Repair shop on 2400 North Harlem in Chicago. While cutting grass after a heavy rain hit submerged pipe and bent the shaft and blade accidently, to find that the part was not covered by warranty, A BRAND NEW LAWN MOWER INOPERABLE, very disappointed in companys policy in warranties, no consideration of replacement of lawn mower. Also I am disappointed in the quality of the lawn mower, any and all consideration would be greatly appreciated. I was coerced into purchasing this lawn mower by the salesman #1273647 not only did I purchase the lawn mower I also purchased the extended warranty to cover any possible damages. Money as you know is very hard to come by and personally I dont or cant afford to throw away $563.19. Please rectify this situation as quickly as possible. A PISSED OFF CONSUMER
Buyer Beware at Lowes
I bought a lot of tile and other material at Lowes to have a contractor install. The tile ended up being about 4 different colors on my wall. Some of the tiles are a dark brown, some are light beige, some even look greyish. Even the decorative tile had some dark brown and some light beige. Even the decorative tile some were dark brown and some were light beige. I have $3,000.00 invested in an awful looking shower. Lowes will not reimburse me for this. They offered me more tile, which does not solve the problem. I do not have the money to pay someone to tear it down and reinstall it. Thanks for nothing Lowes. Shop at Home Depot.
Lowes is the worse place to work at.
I worked the loews in Fresno CA and let me tell you that was the worse job! When i was first hired i was never told how many days you can miss, when you start getting vacation, holiday pay or anything. When i asked a head cashier or my supervisor i never got the same answer. Then there were days i worked a 6 hr shift and only received one 15 min brake. I called a head cashier and told them i needed a brake and all they ever said is "OK i will try and send someone", that never happened. So i told my supervisor about it and he didn't care, and i never even got paid for it. Pay roll person said it will be on the next check but it was not. Not receiving my brakes happened to me 8 different time my whole 7 months working their. Then one day i was working a closing shift and i felt sick all of a sudden and told my head cashier i was going to get sick. So i ran into the bathroom not even making it i thew up. Several of my co-workers saw me get sick and go into the bathroom. So after that i walked up to my supervisor and told him i got sick and needed to go home. He looked at a head cashier by him and said "did you just hear what she said? she wants to go home" and laughed. Then yelled at me and said " your not sick your just hungover you can stay". Well for one i was not even 21 at the time and i was actually sick. So i told him no I'm going home i get a doctors note. That was my first time ever going home, i never missed a day of work. If my supervisor did not like you he would show it and treat you like ***. Then the HR manager was just as bad . I got married and changed my name and went to my hr and asked her if she could change it with Lowe's. She told me you need to make copies and i said i already did. Then she said well i have alot to do right now so come back later. I came back 3 times and still it was never done. I later found out if she dose not like you she wont help you. She also seemed to be very fond if your male. Their was this cashier working who dyed her hair with red highlights and the hr told her that's against dress code she had to wear a had. The phone operators daughter who worked their also had the same color hair but never got told anything and didn't have to wear a hat. Just because she was good friends with management and HR. I feel that lowe's in Fresno ca is the most unorganized, hostel, law breaking place to work at. Its not only the store its the whole company. I called lowe's corp 3 times about not receiving brakes and they didn't seem to care nothing was ever done. So i quit and i tell be to think twice before applying at lowe's!!!!!!
Veteran Discount Program | Lowes review from Saint Louis, Missouri
A few months ago I was pleased to learn that Lowes gave a 10% discount to veterans. Since I served my country in the United States Army from 1966 to 1969 with a tour of duty in Viet Nam, I felt that the Lowes discount was a nice gesture. All I had to do was show my discharge paper (DD214)at checkout and I would get the discount. Last week I went to my local Lowes (Lake St Louis, MO) to purchase a lawn mower and was told that I needed a veterans ID card to get discount and that I could get the card at any VA hospital. OK -- so I called the VA hospital and was told those cards are only for veterans who qualify for VA health care. To qualify I would need to have low income! I don't need or want VA health care! So, I went back to local Lowes to see what the intent of their change in policy really was. Did they want to restrict the veteran discount policy to low income veterans in need of VA health care?? The customer service folks wouldn't answer my question but kept repeating that was their policy and there was nothing they could do about it. If Lowes really wants to eliminate me and other veterans like me from the discount program, so be it. However, I will be sure to take my business elsewhere.
Supervisors need communication skills | Lowes review from Poughkeepsie, New York
Supervisors need to trained in communicating with the staff in a professional manner. If your staff is in a good mood the customers will notice it and will most likely shop there because they will think this company cares about its employees. Lowes is a warehouse with home improvement merchandise. Most people who go there will need assistance. If they are greeted with a smiling face and a willingness to help the customer that customer will be back. If your employees are upset at their supervisor because he/she do not know how to talk without screaming or using profanity, this will affect their performance. Also practicing bias treatment. will cause a division among the staff. Train these people. I shop in the store in Newburgh N.Y. and I have seen how some of the supervisors behave. This should be addressed. . get
Screwed by Lowe's and Bosch, don't buy from either! | Lowes review from Minneapolis, Minnesota
The true (unfortunately) story of the dishwasher nightmare. Our dishwasher went out on 8/6, and we have a LOT of dishes, so life without a dishwasher just isn't going to happen in this house, so we ran straight out to get a new one. We know a couple of people who have Bosch's and like them, so we went to Lowe's to specifically find a Bosch. We get to the appliances and just as if God had presented us with a gift (we later learned this gift was Satan inspired and God would have had NOTHING to do with Lowe's OR Bosch, we were gravely mistaken)...there was a Bosch on clearance, AND there was an additional 10% off the clearance price for a "energy star" promotion. We immediately said "we'll take this one". The salesperson comes back and says the floor model is the only one left in stock. We have him check other stores in our area, turned out that particular floor model was the only one left in the entire Twin Cities area. The salesperson assures us that there are no risks in buying the floor model,that it came with the same warranty, etc that a new one did. It did have a few minor surface imperfections from being on display, so we asked if there would be an additional discount due to the imperfections. The answer was no, but like idiots, we trusted the Lowe's salesperson and took the floor model. Get it home, install it and it doesn't work. This is a Saturday, so when I call for service, all I hear is "we're closed until Monday, call back then". Great. Call back Monday, and a repair tech comes out Tuesday. The tech determines that there is an issue with the door magnet/latch which is causing the dishwasher to not run, so he "fixes" it and leaves. I load it, hit "start", it starts and stops running immediately. I open and shut the door, same thing, starts and stops immediately. I call the tech back to report it still isn't working, he advises that he will have to order a new magnet/latch and will get back to me to schedule another service call to install it when it is delivered. A week later of doing dishes by hand 3-4 times a day, he comes back to install the new latch/magnet. But it doesn't fix anything, and the dishwasher still doesn't run. He then calls the "repair tech specialists" at Bosch...and after TWO hours (seriously), they finally advise him to order a new inner door and "try" that. The tech advises me that even though this is what they are suggesting, he is sure that will not fix the dishwasher, so I will wait another week for the inner door to be delivered, he will then come out and install it and I will still have a dishwasher that does not work. I call Bosch, and my point was simple. I paid for a dishwasher that works, and I want a dishwasher that works. Lowe's has a 7 day return policy which prints out right on the receipt which states that for a period of 7 days they will accept the return of the dishwasher if there is a manufacturers defect. My 7 days were wasted waiting for a *** part which didn't fix it anyhow, and now I couldn't return it. I asked Bosch to send me a replacement dishwasher, install it, and return the nightmare that I had bought. They refused. Talk about snotty customer service, I got a rep whose name was Desiree, snotty and rude is an understatement. To call her helpful would insult the very word. So, I asked to talk to her Supervisor whose name is Shannon, she was as bad if not worse than Desiree. I explained the situation to the Supervisor, Shannon, who promised me she would have Desiree get ahold of the tech for a "diagnosis", and that she would need me to fax in my receipt which I did right after I called the tech. He told me he could send the diagnosis immediately, all he needed was for them to call and let him know who and where to send it to. So, when I faxed in my receipt I sent along a note advising that the service rep could send the diagnosis immediately, so they better not put it off until the end of the day and then tell me it could not get done that day, and that if I did not hear from them by 2 pm, I WOULD be calling back. 2 pm rolls around, no call, so I do call back. This time I get a rep whose name is Shirley. The one and only good thing there is to say about Bosch is Shirley. I asked her if the tech had been contacted, she looked at the records and said she could see that Desiree was supposed to have contacted the tech, but did not see that it had been done, so she asked if she could put me on hold and check with Desiree. She came back and advised that Desiree had not contacted the rep, but asked if she could put me on hold for a minute or two, and she would do it herself. I waited FOUR hours for Desiree to do it, she did not, but Shirley had it done within 3 minutes. Then I asked if the Supervisor, Shannon had received my faxed letter and receipt, once again she said it didn't show in the records, but if she could put me on hold, she would go check with Shannon. She promptly returned and advised that Shannon did get it, she just didn't bother posting it in the notes as she was supposed to (great example and work from a supervisor). After a day of being on the phone with Bosch, the end result was that they would NOT replace my dishwasher, they would either buy it back, or they would continue to send service out until it was fixed (I'm almost 50 now, so I'm sure I'd be retirement age before THAT actually happened the way they were going, so I was NOT satisfied with that answer). Shannon proceeded to *** me out (yes, seriously *** me out) and tell me "I should have know better than buying a floor model, why didn't I buy an extended warranty, and the sales staff "must" have explained the floor model policy to me....I asked her WHAT policy that would have been, since the Lowe's sales staff told me that the warranty was exactly the same as a new one in a box. She went on about how much below retail the dishwasher was, and I explained to her that I DID NOT PAY ONE DIME LESS THAN ANY OTHER LOWE'S CUSTOMER WHO GOT A BRAND NEW ONE IN THE BOX. She didn't have the intellectual capacity to process what I was telling her, no big surprise to me after having dealt with her for the entire day. She tells me she went to "upper management" and Bosch will do nothing, I should call Lowe's. I started at the bottom at Bosch, so I decided to save myself a few headaches and start at the TOP with Lowe's, so I call Corporate Headquarters first. I get a very nice person who takes my complaint, name and number and assures me that I will get a call back within 24 hours. The nexf day, it's almost 5 here (CST), still no call, so I try calling Lowe's back only to realize they are EST and already closed. I call the next day, explain that I was promised someone would call the day before, but no one called. Again, I am told that I will get a call within 24 hours, the rep told me that the complaint had been escalated to "a high enough level" that he guarantees me I will get a call back within 24 hours. The next day, still no call, but I call them back before they close. I get a customer service specialist whose name is Kayla, and I explain to Kayla that two days in a row I get lied to and told someone will call me back, no one calls me back that I am just pissed off beyond belief and I want Lowe's to send a truck out, get this piece of *** out of my house and I will NEVER shop at Lowe's or buy a Bosch again. She needs to talk to upper management, she honestly puts me on hold for a minimum of 25 minutes (NOT exaggerating!!) Finally, she comes back and asks if I don't want a replacement dishwasher. WELL, HELLO.......I tell her I've spent the last two days on the phone with Bosch and Lowe's and that is all I've EVER wanted or asked for, just a *** dishwasher that works, since I certainly paid for a dishwasher that works. She advises that she will send a communication to the store where I bought it and get me a new one, I explain it was a clearance, I don't think there are any left, so she advises that they will just replace it with a comparable model. I tell her I've already been doing dishes by hand for 2 weeks now, I want one NOW, can I call the store manager myself and arrange it? She says sure, she gives me their number and the managers name. I call, ask for the manager on duty and get Carrie. I explain the situation to Carrie, we bought a floor model because the dishwasher was on clearance, and the rest were all sold out, can't get it fixed and am sick of waiting. Carrie says bring it in and she will replace it with a comparable model. Load it up (we live 15 miles one way from the store) and bring it to the store. When we get there, I have Carrie called up front. now she informs me that she "changed her mind", she "made a mistake and didn't realize it was a clearance model"....hmmmm.....I TOLD HER IT WAS A CLEARANCE MODEL WHEN I CALLED HER, how could she not "realize" it?????? She refused to upgrade, she was a junior manager, she called the senior manager, still the answer was too bad, won't do. I said "let me get this straight, Kayla at your corporate office says you will give me a comparable model if I bring this in, YOU told me you'd give me a comparable model if I bring this in, so I put it in the truck, bring it in and now you're telling me you lied to me and you won't". She still refused, so by now I was pushed as far as I was going to be pushed, I very loudly and rudely told her to give me my f*ing money back RIGHT now, she did, and I walked out of Lowe's for the last time. If Bosch were the only dishwasher left on earth, I would do dishes by hand and if Lowe's were the last home improvement (that's a joke)store on earth, I still would never go there. My advice......shop at Sears, we always have, this was our first, and definitely LAST time we'll ever shop for appliances at Lowe's. Sears stands behind what they sell, if I had just gone to Sears like we have our whole lives there is no way this would have turned out the way it did. I realize the moral of the story is that I was *** enough to shop at Lowe's and *** enough to buy a Bosch......but it won't happen again, that much is for sure.
Lowe's canceled my credit card ??????Why? | Lowes review from Fraser, Michigan
I just had my Lowe's Card canceled?? I had a perfect account with them. All of my accounts are good and on time. But because I have been having problems with( 1 )card company for the last couple of years Lowe's canceled my card. The other card keeps screwing/making *** mistakes with my account in their favor. Fix it one month and do it again the next month. I'm tired of all the *** $h*t. Why should Lowe's treat me bad? I had a small card at first, Then Lowe's raised my limit to over $10,000 which I had them lower because I didn't want so much open credit. Funny thing is Home Depot likes my business Alot. It would have been nice if they just left my card alone and maybe I would have been in the store more. Maybe someone from Lowe's will read this and take better care of what customers they still have. I guess I won't be getting that $1300 shed this Labor Day, will I? On a good note, I did like the $1000+ I spent on the bar-b-que I bought from them. I think I will go pay off that $300 I owe them.
Lowe's in Lake Havasu City, Arizona | Lowes review
I purchased $4,200 of kitchen cabinets. They had a sale with 10% off and with my new creit card, I received another 10%. I save $840 dollars which was great. I had to make two 60 miles trips to get all the cabinets home. Found out 2 were on back order. When I went to get my last 2 back order cabinets,(another 60 mile drive) I notice Lowe's switch suppliers and stop handing my cabinets. I couldn't get my back order. I had to return my purchase. 2 more 60 miles trips, loading and unloading for the 4th time, I returned all the cabinets. I was told when I brought the new in stock cabinets I would still receive my 20% discount. haha! I went to get the new cabinets that cost more, they told me they couldn't give me the 20% off. In 110 degree heat, Loading 2 times, unloading 2 time, 10 plus 60 miles trips, 3 days of my time wasted, I'm *** and will never shop at Lowe's again. I spent over $60k there on many other items and never again.
Warranty service is *** | Lowes review from Richardson, Texas
GE Dryer front load 13 months old heater went out Monday Aug 2nd called for repair wrong number given in extended contract. Got correct number repair will be done Augs 4th 12/5pm good to go so far. Repair man gets here says he has to order the part will be back in about 7 days to install it. I call his number he gave me Aug 9th no answer so called the 1-888 warranty number they said I should have one part at my door step today NOT true the second part is back ordered do not know when they will get one call back next week. First off we where told of only one part being ordered second off no offer to just replace the dryer or pay for dry cleaners bills for this long wait. I call back Augs 16th part is on back order still no offer in replacement of dryer so I asked they said they could do this over a certain amount of time maybe .... 13 days / 6 people with clothes to wash / and nothing STILL not offered not ever a quarter for laundry mat. Also during this time of waiting I did try calling the repair mans number and left at least 10 messages with phone number they never answered or even called back in the 13 days waiting. THEN.... Aug 17th I get a call from the service center that my part is shipped it will be at my door step on the 18th and they gave me the repair guys number I have been calling before with no answers and was told to call him to set up a time for him to come fix the dryer. I asked if she could do this being they do not answer the phone when I call she said they are not allowed to set appts, Ok ? So I call this number again no answer , no return call asked for repair to be done on Thursday or Friday nothing happen and guess what no part here either. So just now I called Lowes warranty service said no part here yet and repair people never called me back. They just now told me this part was shipped today I will have it on monday and the warranty center has set a repair appt. on Weds Augs 25th , No one has called me about this ? I will not be here on this date you better change this ASAP and if the part is not here by Aug 24th LOWES will have a GE dryer shoved up somewhere the sun does not shine. I will NEVER buy anything from LOWES and I will make sure the military base here puts LOWES on the black list for the whole base which means no one will shop there if it's black listed .... SHAME on Lowes for having such poor service like this and run around.
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